id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14227	McClure, Charles R.	A View from the Trenches: Costing and Performance Measures for Academic Library Public Services	1986-07-01	14	.pdf	application/pdf	8606	460	50	Clearly there is a need for academic li- brarians to increase their basic knowledge of the uses and applications of public ser- vices cost and performance measure data for library planning and decision making. Based on group inter- views at two libraries that are members of the Association of Research Libraries (ARL) and additional individual interviews with other librarians, findings suggest that participants have little faith in the usefulness of producing cost data and using performance measures; they be- lieve that the availability of such data rarely has an impact on decision making; in-house data frequently lacks reliability and validity; and they are too understaffed to take time away from the provision of services to identify, collect, and analyze such data.	cache/crl-14227.pdf	txt/crl-14227.txt