id author title date pages extension mime words sentence flesch summary cache txt crl-14177 Durrance, Joan C. The Influence of Reference Practices on the Client-Librarian Relationship 1986-01-01 11 .pdf application/pdf 6273 315 56 They also found that al- though 87 percent of the university students in their study thought that librar- ians and other library staff members dif- fered in their backgrounds, most students believed that librarians sat behind desks, and were older, more knowledgeable and competent than other staff. The fact that these us- ers had made no contact with library staff but reported heavy building and materials use is an indicator that they perceive the library as a useful building. cache/crl-14177.pdf txt/crl-14177.txt