id author title date pages extension mime words sentence flesch summary cache txt crl-13035 Halldorsson, Egill A.; Murfin, Marjorie E. The Performance of Professionals and Nonprofessionals in the Reference Interview 1977-09-01 11 .pdf application/pdf 5605 326 55 This type of question, as expected, proved to be the TABLE 2 SuccEss BY TYPE OF QuESTION Differences be- tween the two groups may have been due to the fact that most library schools encourage responsibility for resolving communication problem questions and provide some orientation and training in handling them. cache/crl-13035.pdf txt/crl-13035.txt