id author title date pages extension mime words sentence flesch summary cache txt crl-12556 Rouse, William B.; Rouse, Sandra H. Use of a Librarian/Consultant Team to Study Library Operations 1973-09-01 7 .pdf application/pdf 2514 189 68 The analyst asked if it was reasonable to assume that service times for the two popula- tions (i.e., phone and in-person in- quiries) could be aggregated into a sin- gle service time distribution. Figures 1 and 2 show histograms of service times for phone inquiries, in- person inquiries, and interarrival times for each. cache/crl-12556.pdf txt/crl-12556.txt