id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-12086	Kleiner, Jane P.	The Information Desk: the Library's Gateway to Service	1968-11-01	6	.pdf	application/pdf	2826	189	64	Also, it should be noted that the following statistics are based on those provided by only thirty- six of the thirty-seven libraries having information desks, as one failed to re- spond to this question. The following percentages exclude the six libraries having information desks, but not providing any reference service: Directional . . .	cache/crl-12086.pdf	txt/crl-12086.txt