id	sid	tid	token	lemma	pos
crln-9106	1	1	apr14_b.indd	apr14_b.indd	PROPN
crln-9106	1	2	april	april	PROPN
crln-9106	1	3	2014	2014	NUM
crln-9106	1	4	197	197	NUM
crln-9106	1	5	c&rl	c&rl	PROPN
crln-9106	1	6	news	news	NOUN
crln-9106	1	7	with	with	ADP
crln-9106	1	8	1,200	1,200	NUM
crln-9106	1	9	institutions	institution	NOUN
crln-9106	1	10	worldwide	worldwide	ADV
crln-9106	1	11	current	current	ADJ
crln-9106	1	12	-	-	PUNCT
crln-9106	1	13	ly	ly	NOUN
crln-9106	1	14	using	use	VERB
crln-9106	1	15	libanswers	libanswer	NOUN
crln-9106	1	16	,	,	PUNCT
crln-9106	1	17	it	it	PRON
crln-9106	1	18	is	be	AUX
crln-9106	1	19	likely	likely	ADJ
crln-9106	1	20	that	that	SCONJ
crln-9106	1	21	most	most	ADJ
crln-9106	1	22	librarians	librarian	NOUN
crln-9106	1	23	have	have	AUX
crln-9106	1	24	at	at	ADP
crln-9106	1	25	least	least	ADJ
crln-9106	1	26	heard	hear	VERB
crln-9106	1	27	of	of	ADP
crln-9106	1	28	the	the	DET
crln-9106	1	29	popular	popular	ADJ
crln-9106	1	30	knowledge	knowledge	NOUN
crln-9106	1	31	base	base	NOUN
crln-9106	1	32	software	software	NOUN
crln-9106	1	33	from	from	ADP
crln-9106	1	34	springshare.1	springshare.1	PROPN
crln-9106	1	35	in	in	ADP
crln-9106	1	36	fall	fall	NOUN
crln-9106	1	37	2012	2012	NUM
crln-9106	1	38	,	,	PUNCT
crln-9106	1	39	the	the	DET
crln-9106	1	40	meriam	meriam	PROPN
crln-9106	1	41	library	library	PROPN
crln-9106	1	42	at	at	ADP
crln-9106	1	43	california	california	PROPN
crln-9106	1	44	state	state	PROPN
crln-9106	1	45	university	university	PROPN
crln-9106	1	46	-	-	PUNCT
crln-9106	1	47	chico	chico	PROPN
crln-9106	1	48	jumped	jump	VERB
crln-9106	1	49	on	on	ADP
crln-9106	1	50	the	the	DET
crln-9106	1	51	bandwagon	bandwagon	NOUN
crln-9106	1	52	and	and	CCONJ
crln-9106	1	53	began	begin	VERB
crln-9106	1	54	using	use	VERB
crln-9106	1	55	libanswers	libanswer	NOUN
crln-9106	1	56	as	as	ADP
crln-9106	1	57	their	their	PRON
crln-9106	1	58	“	"	PUNCT
crln-9106	1	59	ask	ask	VERB
crln-9106	1	60	a	a	DET
crln-9106	1	61	librarian	librarian	ADJ
crln-9106	1	62	”	"	PUNCT
crln-9106	1	63	module	module	NOUN
crln-9106	1	64	for	for	ADP
crln-9106	1	65	digital	digital	ADJ
crln-9106	1	66	reference	reference	NOUN
crln-9106	1	67	services	service	NOUN
crln-9106	1	68	.	.	PUNCT
crln-9106	2	1	after	after	ADP
crln-9106	2	2	one	one	NUM
crln-9106	2	3	year	year	NOUN
crln-9106	2	4	of	of	ADP
crln-9106	2	5	use	use	NOUN
crln-9106	2	6	,	,	PUNCT
crln-9106	2	7	the	the	DET
crln-9106	2	8	librarians	librarians	PROPN
crln-9106	2	9	are	be	AUX
crln-9106	2	10	very	very	ADV
crln-9106	2	11	satisfied	satisfied	ADJ
crln-9106	2	12	with	with	ADP
crln-9106	2	13	the	the	DET
crln-9106	2	14	implementation	implementation	NOUN
crln-9106	2	15	and	and	CCONJ
crln-9106	2	16	use	use	NOUN
crln-9106	2	17	of	of	ADP
crln-9106	2	18	libanswers	libanswer	NOUN
crln-9106	2	19	.	.	PUNCT
crln-9106	3	1	since	since	SCONJ
crln-9106	3	2	implementation	implementation	NOUN
crln-9106	3	3	,	,	PUNCT
crln-9106	3	4	several	several	ADJ
crln-9106	3	5	libraries	library	NOUN
crln-9106	3	6	have	have	AUX
crln-9106	3	7	contacted	contact	VERB
crln-9106	3	8	the	the	DET
crln-9106	3	9	meriam	meriam	PROPN
crln-9106	3	10	library	library	PROPN
crln-9106	3	11	reference	reference	NOUN
crln-9106	3	12	and	and	CCONJ
crln-9106	3	13	instruction	instruction	NOUN
crln-9106	3	14	department	department	NOUN
crln-9106	3	15	with	with	ADP
crln-9106	3	16	questions	question	NOUN
crln-9106	3	17	regarding	regard	VERB
crln-9106	3	18	set	set	NOUN
crln-9106	3	19	up	up	ADP
crln-9106	3	20	procedure	procedure	NOUN
crln-9106	3	21	,	,	PUNCT
crln-9106	3	22	use	use	NOUN
crln-9106	3	23	of	of	ADP
crln-9106	3	24	chat	chat	NOUN
crln-9106	3	25	and	and	CCONJ
crln-9106	3	26	short	short	ADJ
crln-9106	3	27	messaging	messaging	NOUN
crln-9106	3	28	service	service	NOUN
crln-9106	3	29	(	(	PUNCT
crln-9106	3	30	smstexting	smstexting	PROPN
crln-9106	3	31	)	)	PUNCT
crln-9106	3	32	,	,	PUNCT
crln-9106	3	33	interaction	interaction	NOUN
crln-9106	3	34	with	with	ADP
crln-9106	3	35	oclc	oclc	PROPN
crln-9106	3	36	’s	’s	PART
crln-9106	3	37	question	question	NOUN
crln-9106	3	38	point	point	NOUN
crln-9106	3	39	(	(	PUNCT
crln-9106	3	40	qp	qp	PROPN
crln-9106	3	41	)	)	PUNCT
crln-9106	3	42	,	,	PUNCT
crln-9106	3	43	and	and	CCONJ
crln-9106	3	44	other	other	ADJ
crln-9106	3	45	reference	reference	NOUN
crln-9106	3	46	features	feature	NOUN
crln-9106	3	47	of	of	ADP
crln-9106	3	48	libanswers	libanswer	NOUN
crln-9106	3	49	.	.	PUNCT
crln-9106	4	1	this	this	DET
crln-9106	4	2	article	article	NOUN
crln-9106	4	3	provides	provide	VERB
crln-9106	4	4	an	an	DET
crln-9106	4	5	overview	overview	NOUN
crln-9106	4	6	of	of	ADP
crln-9106	4	7	how	how	SCONJ
crln-9106	4	8	libanswers	libanswer	NOUN
crln-9106	4	9	was	be	AUX
crln-9106	4	10	implemented	implement	VERB
crln-9106	4	11	,	,	PUNCT
crln-9106	4	12	and	and	CCONJ
crln-9106	4	13	is	be	AUX
crln-9106	4	14	intended	intend	VERB
crln-9106	4	15	to	to	PART
crln-9106	4	16	answer	answer	VERB
crln-9106	4	17	questions	question	NOUN
crln-9106	4	18	for	for	ADP
crln-9106	4	19	other	other	ADJ
crln-9106	4	20	libraries	library	NOUN
crln-9106	4	21	considering	consider	VERB
crln-9106	4	22	adopting	adopt	VERB
crln-9106	4	23	libanswers	libanswer	NOUN
crln-9106	4	24	.	.	PUNCT
crln-9106	5	1	libanswers	libanswer	NOUN
crln-9106	5	2	libanswers	libanswer	NOUN
crln-9106	5	3	is	be	AUX
crln-9106	5	4	a	a	DET
crln-9106	5	5	reference	reference	NOUN
crln-9106	5	6	tool	tool	NOUN
crln-9106	5	7	that	that	PRON
crln-9106	5	8	provides	provide	VERB
crln-9106	5	9	an	an	DET
crln-9106	5	10	easy	easy	ADJ
crln-9106	5	11	-	-	PUNCT
crln-9106	5	12	to	to	PART
crln-9106	5	13	-	-	PUNCT
crln-9106	5	14	navigate	navigate	VERB
crln-9106	5	15	public	public	ADJ
crln-9106	5	16	interface	interface	NOUN
crln-9106	5	17	and	and	CCONJ
crln-9106	5	18	an	an	DET
crln-9106	5	19	intuitive	intuitive	ADJ
crln-9106	5	20	yet	yet	ADV
crln-9106	5	21	robust	robust	ADJ
crln-9106	5	22	behind	behind	ADP
crln-9106	5	23	the	the	DET
crln-9106	5	24	scenes	scene	NOUN
crln-9106	5	25	component	component	NOUN
crln-9106	5	26	.	.	PUNCT
crln-9106	6	1	while	while	SCONJ
crln-9106	6	2	several	several	ADJ
crln-9106	6	3	aspects	aspect	NOUN
crln-9106	6	4	of	of	ADP
crln-9106	6	5	libanswers	libanswer	NOUN
crln-9106	6	6	are	be	AUX
crln-9106	6	7	unique	unique	ADJ
crln-9106	6	8	,	,	PUNCT
crln-9106	6	9	one	one	NUM
crln-9106	6	10	of	of	ADP
crln-9106	6	11	the	the	DET
crln-9106	6	12	highlights	highlight	NOUN
crln-9106	6	13	is	be	AUX
crln-9106	6	14	the	the	DET
crln-9106	6	15	ability	ability	NOUN
crln-9106	6	16	to	to	PART
crln-9106	6	17	create	create	VERB
crln-9106	6	18	a	a	DET
crln-9106	6	19	knowledge	knowledge	NOUN
crln-9106	6	20	base	base	NOUN
crln-9106	6	21	of	of	ADP
crln-9106	6	22	library	library	NOUN
crln-9106	6	23	questions	question	NOUN
crln-9106	6	24	and	and	CCONJ
crln-9106	6	25	answers	answer	NOUN
crln-9106	6	26	.	.	PUNCT
crln-9106	7	1	when	when	SCONJ
crln-9106	7	2	combined	combine	VERB
crln-9106	7	3	with	with	ADP
crln-9106	7	4	springshare	springshare	NOUN
crln-9106	7	5	’s	’s	NOUN
crln-9106	7	6	libchat	libchat	ADJ
crln-9106	7	7	and	and	CCONJ
crln-9106	7	8	sms	sm	VERB
crln-9106	7	9	add	add	VERB
crln-9106	7	10	-	-	PUNCT
crln-9106	7	11	on	on	ADP
crln-9106	7	12	modules	module	NOUN
crln-9106	7	13	,	,	PUNCT
crln-9106	7	14	libanswers	libanswer	NOUN
crln-9106	7	15	offers	offer	VERB
crln-9106	7	16	a	a	DET
crln-9106	7	17	centralized	centralized	ADJ
crln-9106	7	18	system	system	NOUN
crln-9106	7	19	for	for	ADP
crln-9106	7	20	virtual	virtual	ADJ
crln-9106	7	21	reference	reference	NOUN
crln-9106	7	22	transactions.2	transactions.2	PROPN
crln-9106	7	23	every	every	PRON
crln-9106	7	24	“	"	PUNCT
crln-9106	7	25	ask	ask	VERB
crln-9106	7	26	a	a	DET
crln-9106	7	27	librarian	librarian	ADJ
crln-9106	7	28	”	"	PUNCT
crln-9106	7	29	link	link	NOUN
crln-9106	7	30	from	from	ADP
crln-9106	7	31	the	the	DET
crln-9106	7	32	meriam	meriam	PROPN
crln-9106	7	33	library	library	PROPN
crln-9106	7	34	website	website	NOUN
crln-9106	7	35	goes	go	VERB
crln-9106	7	36	to	to	ADP
crln-9106	7	37	our	our	PRON
crln-9106	7	38	customized	customize	VERB
crln-9106	7	39	libanswers	libanswer	NOUN
crln-9106	7	40	landing	landing	NOUN
crln-9106	7	41	page	page	NOUN
crln-9106	7	42	.	.	PUNCT
crln-9106	8	1	on	on	ADP
crln-9106	8	2	this	this	DET
crln-9106	8	3	page	page	NOUN
crln-9106	8	4	,	,	PUNCT
crln-9106	8	5	patrons	patron	NOUN
crln-9106	8	6	find	find	VERB
crln-9106	8	7	the	the	DET
crln-9106	8	8	knowledge	knowledge	NOUN
crln-9106	8	9	base	base	NOUN
crln-9106	8	10	,	,	PUNCT
crln-9106	8	11	featured	feature	VERB
crln-9106	8	12	questions	question	NOUN
crln-9106	8	13	and	and	CCONJ
crln-9106	8	14	answers	answer	NOUN
crln-9106	8	15	,	,	PUNCT
crln-9106	8	16	a	a	DET
crln-9106	8	17	topic	topic	NOUN
crln-9106	8	18	word	word	NOUN
crln-9106	8	19	cloud	cloud	NOUN
crln-9106	8	20	,	,	PUNCT
crln-9106	8	21	the	the	DET
crln-9106	8	22	chat	chat	PROPN
crln-9106	8	23	button	button	NOUN
crln-9106	8	24	,	,	PUNCT
crln-9106	8	25	and	and	CCONJ
crln-9106	8	26	additional	additional	ADJ
crln-9106	8	27	options	option	NOUN
crln-9106	8	28	for	for	ADP
crln-9106	8	29	contacting	contact	VERB
crln-9106	8	30	reference.3	reference.3	ADP
crln-9106	8	31	the	the	DET
crln-9106	8	32	library	library	NOUN
crln-9106	8	33	’s	’s	PART
crln-9106	8	34	libanswers	libanswer	NOUN
crln-9106	8	35	administrator	administrator	NOUN
crln-9106	8	36	creates	create	VERB
crln-9106	8	37	accounts	account	NOUN
crln-9106	8	38	for	for	ADP
crln-9106	8	39	librarians	librarian	NOUN
crln-9106	8	40	and/or	and/or	CCONJ
crln-9106	8	41	staff	staff	NOUN
crln-9106	8	42	that	that	PRON
crln-9106	8	43	allow	allow	VERB
crln-9106	8	44	individuals	individual	NOUN
crln-9106	8	45	to	to	PART
crln-9106	8	46	answer	answer	VERB
crln-9106	8	47	knowledge	knowledge	NOUN
crln-9106	8	48	-	-	PUNCT
crln-9106	8	49	base	base	NOUN
crln-9106	8	50	questions	question	NOUN
crln-9106	8	51	,	,	PUNCT
crln-9106	8	52	chat	chat	VERB
crln-9106	8	53	,	,	PUNCT
crln-9106	8	54	and	and	CCONJ
crln-9106	8	55	text	text	NOUN
crln-9106	8	56	messages	message	NOUN
crln-9106	8	57	.	.	PUNCT
crln-9106	9	1	knowledge	knowledge	NOUN
crln-9106	9	2	base	base	NOUN
crln-9106	9	3	and	and	CCONJ
crln-9106	9	4	reference	reference	VERB
crln-9106	9	5	the	the	DET
crln-9106	9	6	libanswers	libanswer	NOUN
crln-9106	9	7	knowledge	knowledge	NOUN
crln-9106	9	8	base	base	NOUN
crln-9106	9	9	is	be	AUX
crln-9106	9	10	populated	populate	VERB
crln-9106	9	11	with	with	ADP
crln-9106	9	12	librarian	librarian	ADJ
crln-9106	9	13	-	-	PUNCT
crln-9106	9	14	created	create	VERB
crln-9106	9	15	and	and	CCONJ
crln-9106	9	16	patron	patron	NOUN
crln-9106	9	17	-	-	PUNCT
crln-9106	9	18	submitted	submit	VERB
crln-9106	9	19	questions	question	NOUN
crln-9106	9	20	.	.	PUNCT
crln-9106	10	1	librarian	librarian	ADJ
crln-9106	10	2	-	-	PUNCT
crln-9106	10	3	created	create	VERB
crln-9106	10	4	questions	question	NOUN
crln-9106	10	5	are	be	AUX
crln-9106	10	6	particularly	particularly	ADV
crln-9106	10	7	useful	useful	ADJ
crln-9106	10	8	for	for	ADP
crln-9106	10	9	populating	populate	VERB
crln-9106	10	10	the	the	DET
crln-9106	10	11	knowledge	knowledge	NOUN
crln-9106	10	12	base	base	NOUN
crln-9106	10	13	when	when	SCONJ
crln-9106	10	14	libanswers	libanswer	NOUN
crln-9106	10	15	is	be	AUX
crln-9106	10	16	first	first	ADV
crln-9106	10	17	launched	launch	VERB
crln-9106	10	18	,	,	PUNCT
crln-9106	10	19	and	and	CCONJ
crln-9106	10	20	include	include	AUX
crln-9106	10	21	commonly	commonly	ADV
crln-9106	10	22	asked	ask	VERB
crln-9106	10	23	library	library	NOUN
crln-9106	10	24	questions	question	NOUN
crln-9106	10	25	such	such	ADJ
crln-9106	10	26	as	as	ADP
crln-9106	10	27	,	,	PUNCT
crln-9106	10	28	how	how	SCONJ
crln-9106	10	29	do	do	AUX
crln-9106	10	30	i	i	PRON
crln-9106	10	31	check	check	VERB
crln-9106	10	32	out	out	ADP
crln-9106	10	33	a	a	DET
crln-9106	10	34	book	book	NOUN
crln-9106	10	35	?	?	PUNCT
crln-9106	11	1	how	how	SCONJ
crln-9106	11	2	do	do	AUX
crln-9106	11	3	i	i	PRON
crln-9106	11	4	search	search	VERB
crln-9106	11	5	for	for	ADP
crln-9106	11	6	a	a	DET
crln-9106	11	7	peer	peer	NOUN
crln-9106	11	8	reviewed	review	VERB
crln-9106	11	9	journal	journal	NOUN
crln-9106	11	10	?	?	PUNCT
crln-9106	12	1	and	and	CCONJ
crln-9106	12	2	how	how	SCONJ
crln-9106	12	3	late	late	ADV
crln-9106	12	4	is	be	AUX
crln-9106	12	5	the	the	DET
crln-9106	12	6	library	library	NOUN
crln-9106	12	7	open	open	ADJ
crln-9106	12	8	?	?	PUNCT
crln-9106	13	1	to	to	PART
crln-9106	13	2	search	search	VERB
crln-9106	13	3	the	the	DET
crln-9106	13	4	knowledge	knowledge	NOUN
crln-9106	13	5	base	base	NOUN
crln-9106	13	6	,	,	PUNCT
crln-9106	13	7	patrons	patron	NOUN
crln-9106	13	8	enter	enter	VERB
crln-9106	13	9	text	text	NOUN
crln-9106	13	10	into	into	ADP
crln-9106	13	11	the	the	DET
crln-9106	13	12	search	search	NOUN
crln-9106	13	13	box	box	NOUN
crln-9106	13	14	on	on	ADP
crln-9106	13	15	the	the	DET
crln-9106	13	16	libanswers	libanswer	NOUN
crln-9106	13	17	landing	landing	NOUN
crln-9106	13	18	page	page	NOUN
crln-9106	13	19	.	.	PUNCT
crln-9106	14	1	as	as	SCONJ
crln-9106	14	2	patrons	patron	NOUN
crln-9106	14	3	enter	enter	VERB
crln-9106	14	4	text	text	NOUN
crln-9106	14	5	,	,	PUNCT
crln-9106	14	6	potential	potential	ADJ
crln-9106	14	7	questions	question	NOUN
crln-9106	14	8	are	be	AUX
crln-9106	14	9	suggested	suggest	VERB
crln-9106	14	10	in	in	ADP
crln-9106	14	11	a	a	DET
crln-9106	14	12	drop	drop	NOUN
crln-9106	14	13	down	down	ADP
crln-9106	14	14	menu	menu	NOUN
crln-9106	14	15	,	,	PUNCT
crln-9106	14	16	allowing	allow	VERB
crln-9106	14	17	patrons	patron	NOUN
crln-9106	14	18	to	to	PART
crln-9106	14	19	view	view	VERB
crln-9106	14	20	existing	exist	VERB
crln-9106	14	21	questions	question	NOUN
crln-9106	14	22	as	as	SCONJ
crln-9106	14	23	they	they	PRON
crln-9106	14	24	type	type	VERB
crln-9106	14	25	.	.	PUNCT
crln-9106	15	1	if	if	SCONJ
crln-9106	15	2	the	the	DET
crln-9106	15	3	patron	patron	NOUN
crln-9106	15	4	does	do	AUX
crln-9106	15	5	not	not	PART
crln-9106	15	6	select	select	VERB
crln-9106	15	7	one	one	NUM
crln-9106	15	8	of	of	ADP
crln-9106	15	9	the	the	DET
crln-9106	15	10	dropdown	dropdown	ADJ
crln-9106	15	11	questions	question	NOUN
crln-9106	15	12	,	,	PUNCT
crln-9106	15	13	a	a	DET
crln-9106	15	14	list	list	NOUN
crln-9106	15	15	of	of	ADP
crln-9106	15	16	possible	possible	ADJ
crln-9106	15	17	knowledge	knowledge	NOUN
crln-9106	15	18	-	-	PUNCT
crln-9106	15	19	base	base	NOUN
crln-9106	15	20	questions	question	NOUN
crln-9106	15	21	,	,	PUNCT
crln-9106	15	22	based	base	VERB
crln-9106	15	23	off	off	ADP
crln-9106	15	24	of	of	ADP
crln-9106	15	25	the	the	DET
crln-9106	15	26	patron	patron	NOUN
crln-9106	15	27	’s	’s	NOUN
crln-9106	15	28	search	search	NOUN
crln-9106	15	29	,	,	PUNCT
crln-9106	15	30	is	be	AUX
crln-9106	15	31	provided	provide	VERB
crln-9106	15	32	.	.	PUNCT
crln-9106	16	1	if	if	SCONJ
crln-9106	16	2	a	a	DET
crln-9106	16	3	satisfactory	satisfactory	ADJ
crln-9106	16	4	answer	answer	NOUN
crln-9106	16	5	is	be	AUX
crln-9106	16	6	not	not	PART
crln-9106	16	7	found	find	VERB
crln-9106	16	8	,	,	PUNCT
crln-9106	16	9	or	or	CCONJ
crln-9106	16	10	if	if	SCONJ
crln-9106	16	11	there	there	PRON
crln-9106	16	12	are	be	VERB
crln-9106	16	13	no	no	DET
crln-9106	16	14	questions	question	NOUN
crln-9106	16	15	that	that	PRON
crln-9106	16	16	match	match	VERB
crln-9106	16	17	the	the	DET
crln-9106	16	18	terms	term	NOUN
crln-9106	16	19	entered	enter	VERB
crln-9106	16	20	,	,	PUNCT
crln-9106	16	21	the	the	DET
crln-9106	16	22	patron	patron	NOUN
crln-9106	16	23	is	be	AUX
crln-9106	16	24	prompted	prompt	VERB
crln-9106	16	25	to	to	AUX
crln-9106	16	26	e	e	NOUN
crln-9106	16	27	-	-	VERB
crln-9106	16	28	mail	mail	VERB
crln-9106	16	29	their	their	PRON
crln-9106	16	30	question	question	NOUN
crln-9106	16	31	via	via	ADP
crln-9106	16	32	a	a	DET
crln-9106	16	33	libanswers	libanswer	NOUN
crln-9106	16	34	form	form	NOUN
crln-9106	16	35	for	for	ADP
crln-9106	16	36	their	their	PRON
crln-9106	16	37	question	question	NOUN
crln-9106	16	38	to	to	PART
crln-9106	16	39	be	be	AUX
crln-9106	16	40	answered	answer	VERB
crln-9106	16	41	by	by	ADP
crln-9106	16	42	a	a	DET
crln-9106	16	43	librarian	librarian	NOUN
crln-9106	16	44	.	.	PUNCT
crln-9106	17	1	alternatively	alternatively	ADV
crln-9106	17	2	,	,	PUNCT
crln-9106	17	3	patrons	patron	NOUN
crln-9106	17	4	are	be	AUX
crln-9106	17	5	able	able	ADJ
crln-9106	17	6	to	to	PART
crln-9106	17	7	select	select	VERB
crln-9106	17	8	a	a	DET
crln-9106	17	9	topic	topic	NOUN
crln-9106	17	10	from	from	ADP
crln-9106	17	11	the	the	DET
crln-9106	17	12	word	word	NOUN
crln-9106	17	13	cloud	cloud	PROPN
crln-9106	17	14	jodi	jodi	PROPN
crln-9106	17	15	shepherd	shepherd	PROPN
crln-9106	17	16	is	be	AUX
crln-9106	17	17	head	head	NOUN
crln-9106	17	18	of	of	ADP
crln-9106	17	19	reference	reference	NOUN
crln-9106	17	20	and	and	CCONJ
crln-9106	17	21	instruction	instruction	NOUN
crln-9106	17	22	,	,	PUNCT
crln-9106	17	23	e	e	NOUN
crln-9106	17	24	-	-	NOUN
crln-9106	17	25	mail	mail	NOUN
crln-9106	17	26	:	:	PUNCT
crln-9106	17	27	jrshepherd@csuchico.edu	jrshepherd@csuchico.edu	PROPN
crln-9106	17	28	,	,	PUNCT
crln-9106	17	29	and	and	CCONJ
crln-9106	17	30	irene	irene	PROPN
crln-9106	17	31	korber	korber	PROPN
crln-9106	17	32	is	be	AUX
crln-9106	17	33	reference	reference	NOUN
crln-9106	17	34	librarian	librarian	NOUN
crln-9106	17	35	at	at	ADP
crln-9106	17	36	california	california	PROPN
crln-9106	17	37	state	state	PROPN
crln-9106	17	38	university	university	PROPN
crln-9106	17	39	-	-	PUNCT
crln-9106	17	40	chico	chico	PROPN
crln-9106	17	41	,	,	PUNCT
crln-9106	17	42	e	e	NOUN
crln-9106	17	43	-	-	NOUN
crln-9106	17	44	mail	mail	NOUN
crln-9106	17	45	:	:	PUNCT
crln-9106	18	1	ikorber@csuchico.edu	ikorber@csuchico.edu	PROPN
crln-9106	18	2	©	©	PROPN
crln-9106	18	3	2014	2014	NUM
crln-9106	18	4	jodi	jodi	VERB
crln-9106	18	5	shepherd	shepherd	NOUN
crln-9106	18	6	and	and	CCONJ
crln-9106	18	7	irene	irene	PROPN
crln-9106	18	8	korber	korber	PROPN
crln-9106	18	9	jodi	jodi	PROPN
crln-9106	18	10	shepherd	shepherd	PROPN
crln-9106	18	11	and	and	CCONJ
crln-9106	18	12	irene	irene	PROPN
crln-9106	18	13	korber	korber	PROPN
crln-9106	18	14	how	how	SCONJ
crln-9106	18	15	do	do	AUX
crln-9106	18	16	i	i	PRON
crln-9106	18	17	search	search	VERB
crln-9106	18	18	for	for	ADP
crln-9106	18	19	a	a	DET
crln-9106	18	20	book	book	NOUN
crln-9106	18	21	?	?	PUNCT
crln-9106	19	1	implementing	implement	VERB
crln-9106	19	2	libanswers	libanswer	NOUN
crln-9106	19	3	at	at	ADP
crln-9106	19	4	your	your	PRON
crln-9106	19	5	library	library	NOUN
crln-9106	19	6	c&rl	c&rl	PROPN
crln-9106	19	7	news	news	PROPN
crln-9106	19	8	april	april	PROPN
crln-9106	19	9	2014	2014	NUM
crln-9106	19	10	198	198	NUM
crln-9106	19	11	to	to	PART
crln-9106	19	12	view	view	VERB
crln-9106	19	13	all	all	DET
crln-9106	19	14	questions	question	NOUN
crln-9106	19	15	associated	associate	VERB
crln-9106	19	16	with	with	ADP
crln-9106	19	17	a	a	DET
crln-9106	19	18	specific	specific	ADJ
crln-9106	19	19	topic	topic	NOUN
crln-9106	19	20	.	.	PUNCT
crln-9106	20	1	topics	topic	NOUN
crln-9106	20	2	are	be	AUX
crln-9106	20	3	created	create	VERB
crln-9106	20	4	by	by	ADP
crln-9106	20	5	librarians	librarian	NOUN
crln-9106	20	6	and	and	CCONJ
crln-9106	20	7	are	be	AUX
crln-9106	20	8	associated	associate	VERB
crln-9106	20	9	with	with	ADP
crln-9106	20	10	question	question	NOUN
crln-9106	20	11	-	-	PUNCT
crln-9106	20	12	and	and	CCONJ
crln-9106	20	13	-	-	PUNCT
crln-9106	20	14	answer	answer	NOUN
crln-9106	20	15	pairs	pair	NOUN
crln-9106	20	16	.	.	PUNCT
crln-9106	21	1	currently	currently	ADV
crln-9106	21	2	there	there	PRON
crln-9106	21	3	are	be	VERB
crln-9106	21	4	29	29	NUM
crln-9106	21	5	topics	topic	NOUN
crln-9106	21	6	in	in	ADP
crln-9106	21	7	the	the	DET
crln-9106	21	8	meriam	meriam	PROPN
crln-9106	21	9	library	library	PROPN
crln-9106	21	10	’s	’s	PART
crln-9106	21	11	topic	topic	NOUN
crln-9106	21	12	word	word	NOUN
crln-9106	21	13	cloud	cloud	PROPN
crln-9106	21	14	,	,	PUNCT
crln-9106	21	15	including	include	VERB
crln-9106	21	16	library	library	NOUN
crln-9106	21	17	101	101	NUM
crln-9106	21	18	,	,	PUNCT
crln-9106	21	19	books	book	NOUN
crln-9106	21	20	,	,	PUNCT
crln-9106	21	21	and	and	CCONJ
crln-9106	21	22	for	for	ADP
crln-9106	21	23	faculty	faculty	NOUN
crln-9106	21	24	.	.	PUNCT
crln-9106	22	1	at	at	ADP
crln-9106	22	2	the	the	DET
crln-9106	22	3	meriam	meriam	PROPN
crln-9106	22	4	library	library	PROPN
crln-9106	22	5	,	,	PUNCT
crln-9106	22	6	the	the	DET
crln-9106	22	7	responsibility	responsibility	NOUN
crln-9106	22	8	of	of	ADP
crln-9106	22	9	answering	answer	VERB
crln-9106	22	10	walk	walk	VERB
crln-9106	22	11	up	up	ADP
crln-9106	22	12	,	,	PUNCT
crln-9106	22	13	phone	phone	NOUN
crln-9106	22	14	,	,	PUNCT
crln-9106	22	15	knowledge	knowledge	NOUN
crln-9106	22	16	base	base	NOUN
crln-9106	22	17	,	,	PUNCT
crln-9106	22	18	chat	chat	NOUN
crln-9106	22	19	,	,	PUNCT
crln-9106	22	20	and	and	CCONJ
crln-9106	22	21	sms	sm	VERB
crln-9106	22	22	questions	question	NOUN
crln-9106	22	23	falls	fall	VERB
crln-9106	22	24	to	to	ADP
crln-9106	22	25	the	the	DET
crln-9106	22	26	librarian	librarian	NOUN
crln-9106	22	27	at	at	ADP
crln-9106	22	28	the	the	DET
crln-9106	22	29	reference	reference	NOUN
crln-9106	22	30	desk	desk	NOUN
crln-9106	22	31	.	.	PUNCT
crln-9106	23	1	when	when	SCONJ
crln-9106	23	2	a	a	DET
crln-9106	23	3	librarian	librarian	NOUN
crln-9106	23	4	comes	come	VERB
crln-9106	23	5	on	on	ADP
crln-9106	23	6	the	the	DET
crln-9106	23	7	desk	desk	NOUN
crln-9106	23	8	,	,	PUNCT
crln-9106	23	9	they	they	PRON
crln-9106	23	10	log	log	VERB
crln-9106	23	11	into	into	ADP
crln-9106	23	12	libanswers	libanswer	NOUN
crln-9106	23	13	and	and	CCONJ
crln-9106	23	14	answer	answer	VERB
crln-9106	23	15	any	any	DET
crln-9106	23	16	questions	question	NOUN
crln-9106	23	17	that	that	PRON
crln-9106	23	18	arrive	arrive	VERB
crln-9106	23	19	during	during	ADP
crln-9106	23	20	their	their	PRON
crln-9106	23	21	shift	shift	NOUN
crln-9106	23	22	.	.	PUNCT
crln-9106	24	1	librarians	librarian	NOUN
crln-9106	24	2	are	be	AUX
crln-9106	24	3	alerted	alert	VERB
crln-9106	24	4	by	by	ADP
crln-9106	24	5	an	an	DET
crln-9106	24	6	audible	audible	ADJ
crln-9106	24	7	beep	beep	NOUN
crln-9106	24	8	when	when	SCONJ
crln-9106	24	9	a	a	DET
crln-9106	24	10	question	question	NOUN
crln-9106	24	11	arrives	arrive	VERB
crln-9106	24	12	in	in	ADP
crln-9106	24	13	the	the	DET
crln-9106	24	14	libanswers	libanswer	NOUN
crln-9106	24	15	queue	queue	NOUN
crln-9106	24	16	.	.	PUNCT
crln-9106	25	1	once	once	ADV
crln-9106	25	2	a	a	DET
crln-9106	25	3	librarian	librarian	ADJ
crln-9106	25	4	claims	claim	VERB
crln-9106	25	5	a	a	DET
crln-9106	25	6	question	question	NOUN
crln-9106	25	7	,	,	PUNCT
crln-9106	25	8	they	they	PRON
crln-9106	25	9	either	either	CCONJ
crln-9106	25	10	respond	respond	VERB
crln-9106	25	11	to	to	ADP
crln-9106	25	12	it	it	PRON
crln-9106	25	13	or	or	CCONJ
crln-9106	25	14	unclaim	unclaim	VERB
crln-9106	25	15	it	it	PRON
crln-9106	25	16	.	.	PUNCT
crln-9106	26	1	unclaiming	unclaime	VERB
crln-9106	26	2	a	a	DET
crln-9106	26	3	question	question	NOUN
crln-9106	26	4	makes	make	VERB
crln-9106	26	5	it	it	PRON
crln-9106	26	6	available	available	ADJ
crln-9106	26	7	for	for	SCONJ
crln-9106	26	8	another	another	DET
crln-9106	26	9	librarian	librarian	NOUN
crln-9106	26	10	to	to	PART
crln-9106	26	11	answer	answer	VERB
crln-9106	26	12	.	.	PUNCT
crln-9106	27	1	when	when	SCONJ
crln-9106	27	2	answered	answer	VERB
crln-9106	27	3	,	,	PUNCT
crln-9106	27	4	the	the	DET
crln-9106	27	5	patron	patron	NOUN
crln-9106	27	6	receives	receive	VERB
crln-9106	27	7	an	an	DET
crln-9106	27	8	e	e	NOUN
crln-9106	27	9	-	-	NOUN
crln-9106	27	10	mail	mail	NOUN
crln-9106	27	11	with	with	ADP
crln-9106	27	12	the	the	DET
crln-9106	27	13	response	response	NOUN
crln-9106	27	14	.	.	PUNCT
crln-9106	28	1	additionally	additionally	ADV
crln-9106	28	2	,	,	PUNCT
crln-9106	28	3	when	when	SCONJ
crln-9106	28	4	the	the	DET
crln-9106	28	5	librarian	librarian	ADJ
crln-9106	28	6	replies	reply	VERB
crln-9106	28	7	to	to	ADP
crln-9106	28	8	a	a	DET
crln-9106	28	9	question	question	NOUN
crln-9106	28	10	they	they	PRON
crln-9106	28	11	are	be	AUX
crln-9106	28	12	able	able	ADJ
crln-9106	28	13	to	to	PART
crln-9106	28	14	decide	decide	VERB
crln-9106	28	15	if	if	SCONJ
crln-9106	28	16	it	it	PRON
crln-9106	28	17	will	will	AUX
crln-9106	28	18	be	be	AUX
crln-9106	28	19	private	private	ADJ
crln-9106	28	20	or	or	CCONJ
crln-9106	28	21	public	public	ADJ
crln-9106	28	22	.	.	PUNCT
crln-9106	29	1	a	a	DET
crln-9106	29	2	private	private	ADJ
crln-9106	29	3	answer	answer	NOUN
crln-9106	29	4	is	be	AUX
crln-9106	29	5	only	only	ADV
crln-9106	29	6	viewable	viewable	ADJ
crln-9106	29	7	by	by	ADP
crln-9106	29	8	librarians	librarian	NOUN
crln-9106	29	9	within	within	ADP
crln-9106	29	10	libanswers	libanswer	NOUN
crln-9106	29	11	,	,	PUNCT
crln-9106	29	12	while	while	SCONJ
crln-9106	29	13	a	a	DET
crln-9106	29	14	public	public	ADJ
crln-9106	29	15	questionand	questionand	NOUN
crln-9106	29	16	-	-	PUNCT
crln-9106	29	17	answer	answer	NOUN
crln-9106	29	18	pair	pair	NOUN
crln-9106	29	19	is	be	AUX
crln-9106	29	20	viewable	viewable	ADJ
crln-9106	29	21	in	in	ADP
crln-9106	29	22	the	the	DET
crln-9106	29	23	knowledge	knowledge	NOUN
crln-9106	29	24	base	base	NOUN
crln-9106	29	25	.	.	PUNCT
crln-9106	30	1	we	we	PRON
crln-9106	30	2	have	have	AUX
crln-9106	30	3	decided	decide	VERB
crln-9106	30	4	to	to	PART
crln-9106	30	5	keep	keep	VERB
crln-9106	30	6	all	all	DET
crln-9106	30	7	questions	question	NOUN
crln-9106	30	8	and	and	CCONJ
crln-9106	30	9	answers	answer	NOUN
crln-9106	30	10	private	private	ADJ
crln-9106	30	11	until	until	SCONJ
crln-9106	30	12	they	they	PRON
crln-9106	30	13	are	be	AUX
crln-9106	30	14	reviewed	review	VERB
crln-9106	30	15	by	by	ADP
crln-9106	30	16	one	one	NUM
crln-9106	30	17	of	of	ADP
crln-9106	30	18	the	the	DET
crln-9106	30	19	two	two	NUM
crln-9106	30	20	libanswers	libanswer	NOUN
crln-9106	30	21	administration	administration	NOUN
crln-9106	30	22	librarians	librarian	VERB
crln-9106	30	23	.	.	PUNCT
crln-9106	31	1	before	before	ADP
crln-9106	31	2	making	make	VERB
crln-9106	31	3	the	the	DET
crln-9106	31	4	question	question	NOUN
crln-9106	31	5	public	public	NOUN
crln-9106	31	6	,	,	PUNCT
crln-9106	31	7	these	these	DET
crln-9106	31	8	librarians	librarian	NOUN
crln-9106	31	9	review	review	VERB
crln-9106	31	10	the	the	DET
crln-9106	31	11	private	private	ADJ
crln-9106	31	12	questions	question	NOUN
crln-9106	31	13	and	and	CCONJ
crln-9106	31	14	edit	edit	VERB
crln-9106	31	15	the	the	DET
crln-9106	31	16	question	question	NOUN
crln-9106	31	17	or	or	CCONJ
crln-9106	31	18	answer	answer	VERB
crln-9106	31	19	to	to	PART
crln-9106	31	20	ensure	ensure	VERB
crln-9106	31	21	uniformity	uniformity	NOUN
crln-9106	31	22	across	across	ADP
crln-9106	31	23	the	the	DET
crln-9106	31	24	meriam	meriam	PROPN
crln-9106	31	25	library	library	PROPN
crln-9106	31	26	knowledge	knowledge	PROPN
crln-9106	31	27	base	base	PROPN
crln-9106	31	28	.	.	PUNCT
crln-9106	32	1	common	common	ADJ
crln-9106	32	2	edits	edit	NOUN
crln-9106	32	3	include	include	VERB
crln-9106	32	4	correcting	correct	VERB
crln-9106	32	5	the	the	DET
crln-9106	32	6	spelling	spelling	NOUN
crln-9106	32	7	in	in	ADP
crln-9106	32	8	a	a	DET
crln-9106	32	9	question	question	NOUN
crln-9106	32	10	,	,	PUNCT
crln-9106	32	11	removing	remove	VERB
crln-9106	32	12	personal	personal	ADJ
crln-9106	32	13	names	name	NOUN
crln-9106	32	14	,	,	PUNCT
crln-9106	32	15	and	and	CCONJ
crln-9106	32	16	adding	add	VERB
crln-9106	32	17	additional	additional	ADJ
crln-9106	32	18	information	information	NOUN
crln-9106	32	19	to	to	PART
crln-9106	32	20	make	make	VERB
crln-9106	32	21	the	the	DET
crln-9106	32	22	answer	answer	NOUN
crln-9106	32	23	apply	apply	VERB
crln-9106	32	24	more	more	ADV
crln-9106	32	25	broadly	broadly	ADV
crln-9106	32	26	to	to	ADP
crln-9106	32	27	patrons	patron	NOUN
crln-9106	32	28	.	.	PUNCT
crln-9106	33	1	answers	answer	NOUN
crln-9106	33	2	are	be	AUX
crln-9106	33	3	also	also	ADV
crln-9106	33	4	assigned	assign	VERB
crln-9106	33	5	one	one	NUM
crln-9106	33	6	or	or	CCONJ
crln-9106	33	7	more	more	ADJ
crln-9106	33	8	topics	topic	NOUN
crln-9106	33	9	and	and	CCONJ
crln-9106	33	10	keywords	keyword	NOUN
crln-9106	33	11	,	,	PUNCT
crln-9106	33	12	which	which	PRON
crln-9106	33	13	provide	provide	VERB
crln-9106	33	14	additional	additional	ADJ
crln-9106	33	15	indexing	indexing	NOUN
crln-9106	33	16	terms	term	NOUN
crln-9106	33	17	resulting	result	VERB
crln-9106	33	18	in	in	ADP
crln-9106	33	19	a	a	DET
crln-9106	33	20	higher	high	ADJ
crln-9106	33	21	likelihood	likelihood	NOUN
crln-9106	33	22	of	of	ADP
crln-9106	33	23	patrons	patron	NOUN
crln-9106	33	24	finding	find	VERB
crln-9106	33	25	an	an	DET
crln-9106	33	26	answer	answer	NOUN
crln-9106	33	27	.	.	PUNCT
crln-9106	34	1	chat	chat	VERB
crln-9106	34	2	and	and	CCONJ
crln-9106	34	3	text	text	NOUN
crln-9106	34	4	modules	module	NOUN
crln-9106	34	5	the	the	DET
crln-9106	34	6	libchat	libchat	ADJ
crln-9106	34	7	and	and	CCONJ
crln-9106	34	8	sms	sm	VERB
crln-9106	34	9	add	add	VERB
crln-9106	34	10	-	-	PUNCT
crln-9106	34	11	on	on	ADP
crln-9106	34	12	modules	module	NOUN
crln-9106	34	13	are	be	AUX
crln-9106	34	14	integrated	integrate	VERB
crln-9106	34	15	into	into	ADP
crln-9106	34	16	libanswers	libanswer	NOUN
crln-9106	34	17	,	,	PUNCT
crln-9106	34	18	providing	provide	VERB
crln-9106	34	19	centralized	centralized	ADJ
crln-9106	34	20	access	access	NOUN
crln-9106	34	21	for	for	ADP
crln-9106	34	22	all	all	DET
crln-9106	34	23	virtual	virtual	ADJ
crln-9106	34	24	reference	reference	NOUN
crln-9106	34	25	questions	question	NOUN
crln-9106	34	26	.	.	PUNCT
crln-9106	35	1	queries	query	VERB
crln-9106	35	2	via	via	ADP
crln-9106	35	3	these	these	DET
crln-9106	35	4	services	service	NOUN
crln-9106	35	5	appear	appear	VERB
crln-9106	35	6	in	in	ADP
crln-9106	35	7	the	the	DET
crln-9106	35	8	same	same	ADJ
crln-9106	35	9	queue	queue	NOUN
crln-9106	35	10	as	as	ADP
crln-9106	35	11	knowledgebase	knowledgebase	NOUN
crln-9106	35	12	questions	question	NOUN
crln-9106	35	13	,	,	PUNCT
crln-9106	35	14	allowing	allow	VERB
crln-9106	35	15	for	for	ADP
crln-9106	35	16	seamless	seamless	ADJ
crln-9106	35	17	coverage	coverage	NOUN
crln-9106	35	18	of	of	ADP
crln-9106	35	19	all	all	DET
crln-9106	35	20	virtual	virtual	ADJ
crln-9106	35	21	services	service	NOUN
crln-9106	35	22	.	.	PUNCT
crln-9106	36	1	the	the	DET
crln-9106	36	2	libchat	libchat	ADJ
crln-9106	36	3	module	module	NOUN
crln-9106	36	4	is	be	AUX
crln-9106	36	5	an	an	DET
crln-9106	36	6	easy	easy	ADJ
crln-9106	36	7	to	to	PART
crln-9106	36	8	use	use	VERB
crln-9106	36	9	chat	chat	NOUN
crln-9106	36	10	reference	reference	NOUN
crln-9106	36	11	tool	tool	NOUN
crln-9106	36	12	,	,	PUNCT
crln-9106	36	13	which	which	PRON
crln-9106	36	14	is	be	AUX
crln-9106	36	15	capable	capable	ADJ
crln-9106	36	16	of	of	ADP
crln-9106	36	17	sending	send	VERB
crln-9106	36	18	files	file	NOUN
crln-9106	36	19	to	to	ADP
crln-9106	36	20	patrons	patron	NOUN
crln-9106	36	21	and	and	CCONJ
crln-9106	36	22	transferring	transfer	VERB
crln-9106	36	23	chat	chat	NOUN
crln-9106	36	24	sessions	session	NOUN
crln-9106	36	25	to	to	ADP
crln-9106	36	26	other	other	ADJ
crln-9106	36	27	librarians	librarian	NOUN
crln-9106	36	28	.	.	PUNCT
crln-9106	37	1	libchat	libchat	ADJ
crln-9106	37	2	buttons	button	NOUN
crln-9106	37	3	are	be	AUX
crln-9106	37	4	customizable	customizable	ADJ
crln-9106	37	5	,	,	PUNCT
crln-9106	37	6	and	and	CCONJ
crln-9106	37	7	the	the	DET
crln-9106	37	8	meriam	meriam	PROPN
crln-9106	37	9	library	library	PROPN
crln-9106	37	10	has	have	VERB
crln-9106	37	11	a	a	DET
crln-9106	37	12	green	green	ADJ
crln-9106	37	13	“	"	PUNCT
crln-9106	37	14	librarian	librarian	ADJ
crln-9106	37	15	available	available	ADJ
crln-9106	37	16	”	"	PUNCT
crln-9106	37	17	button	button	NOUN
crln-9106	37	18	when	when	SCONJ
crln-9106	37	19	a	a	DET
crln-9106	37	20	librarian	librarian	NOUN
crln-9106	37	21	is	be	AUX
crln-9106	37	22	logged	log	VERB
crln-9106	37	23	in	in	ADP
crln-9106	37	24	and	and	CCONJ
crln-9106	37	25	a	a	DET
crln-9106	37	26	gray	gray	ADJ
crln-9106	37	27	“	"	PUNCT
crln-9106	37	28	24/7	24/7	NUM
crln-9106	37	29	chat	chat	NOUN
crln-9106	37	30	”	"	PUNCT
crln-9106	37	31	button	button	NOUN
crln-9106	37	32	when	when	SCONJ
crln-9106	37	33	a	a	DET
crln-9106	37	34	librarian	librarian	NOUN
crln-9106	37	35	is	be	AUX
crln-9106	37	36	not	not	PART
crln-9106	37	37	logged	log	VERB
crln-9106	37	38	in	in	ADP
crln-9106	37	39	.	.	PUNCT
crln-9106	38	1	the	the	DET
crln-9106	38	2	gray	gray	ADJ
crln-9106	38	3	button	button	NOUN
crln-9106	38	4	is	be	AUX
crln-9106	38	5	set	set	VERB
crln-9106	38	6	up	up	ADP
crln-9106	38	7	to	to	PART
crln-9106	38	8	link	link	VERB
crln-9106	38	9	patrons	patron	NOUN
crln-9106	38	10	to	to	PART
crln-9106	38	11	question	question	VERB
crln-9106	38	12	point	point	NOUN
crln-9106	38	13	,	,	PUNCT
crln-9106	38	14	which	which	PRON
crln-9106	38	15	provides	provide	VERB
crln-9106	38	16	24/7	24/7	NUM
crln-9106	38	17	chat	chat	NOUN
crln-9106	38	18	assistance.4	assistance.4	ADJ
crln-9106	38	19	we	we	PRON
crln-9106	38	20	chose	choose	VERB
crln-9106	38	21	to	to	PART
crln-9106	38	22	have	have	VERB
crln-9106	38	23	only	only	ADV
crln-9106	38	24	one	one	NUM
crln-9106	38	25	libchat	libchat	ADJ
crln-9106	38	26	queue	queue	NOUN
crln-9106	38	27	for	for	ADP
crln-9106	38	28	reference	reference	NOUN
crln-9106	38	29	,	,	PUNCT
crln-9106	38	30	but	but	CCONJ
crln-9106	38	31	queues	queue	NOUN
crln-9106	38	32	can	can	AUX
crln-9106	38	33	be	be	AUX
crln-9106	38	34	established	establish	VERB
crln-9106	38	35	for	for	ADP
crln-9106	38	36	any	any	DET
crln-9106	38	37	library	library	NOUN
crln-9106	38	38	department	department	NOUN
crln-9106	38	39	.	.	PUNCT
crln-9106	39	1	anyone	anyone	PRON
crln-9106	39	2	with	with	ADP
crln-9106	39	3	a	a	DET
crln-9106	39	4	libanswers	libanswer	NOUN
crln-9106	39	5	account	account	NOUN
crln-9106	39	6	can	can	AUX
crln-9106	39	7	be	be	AUX
crln-9106	39	8	assigned	assign	VERB
crln-9106	39	9	to	to	ADP
crln-9106	39	10	any	any	DET
crln-9106	39	11	queue	queue	NOUN
crln-9106	39	12	,	,	PUNCT
crln-9106	39	13	allowing	allow	VERB
crln-9106	39	14	a	a	DET
crln-9106	39	15	single	single	ADJ
crln-9106	39	16	person	person	NOUN
crln-9106	39	17	to	to	PART
crln-9106	39	18	simultaneously	simultaneously	ADV
crln-9106	39	19	monitor	monitor	VERB
crln-9106	39	20	multiple	multiple	ADJ
crln-9106	39	21	queues	queue	NOUN
crln-9106	39	22	.	.	PUNCT
crln-9106	40	1	additional	additional	ADJ
crln-9106	40	2	features	feature	NOUN
crln-9106	40	3	such	such	ADJ
crln-9106	40	4	as	as	ADP
crln-9106	40	5	canned	can	VERB
crln-9106	40	6	messages	message	NOUN
crln-9106	40	7	and	and	CCONJ
crln-9106	40	8	review	review	NOUN
crln-9106	40	9	of	of	ADP
crln-9106	40	10	chat	chat	NOUN
crln-9106	40	11	transcripts	transcript	NOUN
crln-9106	40	12	are	be	AUX
crln-9106	40	13	features	feature	NOUN
crln-9106	40	14	that	that	SCONJ
crln-9106	40	15	we	we	PRON
crln-9106	40	16	have	have	AUX
crln-9106	40	17	found	find	VERB
crln-9106	40	18	very	very	ADV
crln-9106	40	19	useful.5	useful.5	ADJ
crln-9106	40	20	for	for	ADP
crln-9106	40	21	texting	texting	NOUN
crln-9106	40	22	,	,	PUNCT
crln-9106	40	23	springshare	springshare	PROPN
crln-9106	40	24	provides	provide	VERB
crln-9106	40	25	the	the	DET
crln-9106	40	26	library	library	NOUN
crln-9106	40	27	with	with	ADP
crln-9106	40	28	an	an	DET
crln-9106	40	29	sms	sms	NOUN
crln-9106	40	30	number	number	NOUN
crln-9106	40	31	,	,	PUNCT
crln-9106	40	32	which	which	PRON
crln-9106	40	33	is	be	AUX
crln-9106	40	34	distinct	distinct	ADJ
crln-9106	40	35	from	from	ADP
crln-9106	40	36	the	the	DET
crln-9106	40	37	reference	reference	NOUN
crln-9106	40	38	phone	phone	NOUN
crln-9106	40	39	number	number	NOUN
crln-9106	40	40	and	and	CCONJ
crln-9106	40	41	allows	allow	VERB
crln-9106	40	42	patrons	patron	NOUN
crln-9106	40	43	to	to	PART
crln-9106	40	44	interact	interact	VERB
crln-9106	40	45	with	with	ADP
crln-9106	40	46	reference	reference	NOUN
crln-9106	40	47	solely	solely	ADV
crln-9106	40	48	via	via	ADP
crln-9106	40	49	their	their	PRON
crln-9106	40	50	phone	phone	NOUN
crln-9106	40	51	.	.	PUNCT
crln-9106	41	1	when	when	SCONJ
crln-9106	41	2	a	a	DET
crln-9106	41	3	patron	patron	NOUN
crln-9106	41	4	uses	use	VERB
crln-9106	41	5	the	the	DET
crln-9106	41	6	sms	sms	NOUN
crln-9106	41	7	number	number	NOUN
crln-9106	41	8	from	from	ADP
crln-9106	41	9	their	their	PRON
crln-9106	41	10	phone	phone	NOUN
crln-9106	41	11	,	,	PUNCT
crln-9106	41	12	the	the	DET
crln-9106	41	13	question	question	NOUN
crln-9106	41	14	is	be	AUX
crln-9106	41	15	identified	identify	VERB
crln-9106	41	16	a	a	DET
crln-9106	41	17	screenshot	screenshot	NOUN
crln-9106	41	18	from	from	ADP
crln-9106	41	19	a	a	DET
crln-9106	41	20	claimed	claim	VERB
crln-9106	41	21	question	question	NOUN
crln-9106	41	22	in	in	ADP
crln-9106	41	23	libanswers	libanswer	NOUN
crln-9106	41	24	.	.	PUNCT
crln-9106	42	1	view	view	VERB
crln-9106	42	2	this	this	DET
crln-9106	42	3	article	article	NOUN
crln-9106	42	4	online	online	ADV
crln-9106	42	5	for	for	ADP
crln-9106	42	6	detailed	detailed	ADJ
crln-9106	42	7	images	image	NOUN
crln-9106	42	8	.	.	PUNCT
crln-9106	43	1	topic	topic	NOUN
crln-9106	43	2	word	word	NOUN
crln-9106	43	3	cloud	cloud	NOUN
crln-9106	43	4	from	from	ADP
crln-9106	43	5	the	the	DET
crln-9106	43	6	meriam	meriam	PROPN
crln-9106	43	7	library	library	PROPN
crln-9106	43	8	’s	’s	PART
crln-9106	43	9	libanswers	libanswer	NOUN
crln-9106	43	10	april	april	PROPN
crln-9106	43	11	2014	2014	NUM
crln-9106	43	12	199	199	NUM
crln-9106	43	13	c&rl	c&rl	PROPN
crln-9106	43	14	news	news	NOUN
crln-9106	43	15	in	in	ADP
crln-9106	43	16	the	the	DET
crln-9106	43	17	libanswers	libanswer	NOUN
crln-9106	43	18	queue	queue	NOUN
crln-9106	43	19	as	as	SCONJ
crln-9106	43	20	“	"	PUNCT
crln-9106	43	21	asked	ask	VERB
crln-9106	43	22	via	via	ADP
crln-9106	43	23	sms	sms	NOUN
crln-9106	43	24	.	.	PUNCT
crln-9106	43	25	”	"	PUNCT
crln-9106	44	1	the	the	DET
crln-9106	44	2	question	question	NOUN
crln-9106	44	3	is	be	AUX
crln-9106	44	4	claimed	claim	VERB
crln-9106	44	5	and	and	CCONJ
crln-9106	44	6	answered	answer	VERB
crln-9106	44	7	via	via	ADP
crln-9106	44	8	the	the	DET
crln-9106	44	9	libanswers	libanswer	NOUN
crln-9106	44	10	module	module	NOUN
crln-9106	44	11	and	and	CCONJ
crln-9106	44	12	received	receive	VERB
crln-9106	44	13	as	as	ADP
crln-9106	44	14	a	a	DET
crln-9106	44	15	text	text	NOUN
crln-9106	44	16	message	message	NOUN
crln-9106	44	17	by	by	ADP
crln-9106	44	18	the	the	DET
crln-9106	44	19	patron	patron	NOUN
crln-9106	44	20	.	.	PUNCT
crln-9106	45	1	answers	answer	NOUN
crln-9106	45	2	via	via	ADP
crln-9106	45	3	text	text	NOUN
crln-9106	45	4	message	message	NOUN
crln-9106	45	5	can	can	AUX
crln-9106	45	6	be	be	AUX
crln-9106	45	7	up	up	ADP
crln-9106	45	8	to	to	PART
crln-9106	45	9	150	150	NUM
crln-9106	45	10	characters	character	NOUN
crln-9106	45	11	and	and	CCONJ
crln-9106	45	12	,	,	PUNCT
crln-9106	45	13	if	if	SCONJ
crln-9106	45	14	more	more	ADJ
crln-9106	45	15	space	space	NOUN
crln-9106	45	16	is	be	AUX
crln-9106	45	17	needed	need	VERB
crln-9106	45	18	,	,	PUNCT
crln-9106	45	19	a	a	DET
crln-9106	45	20	second	second	ADJ
crln-9106	45	21	text	text	NOUN
crln-9106	45	22	with	with	ADP
crln-9106	45	23	another	another	DET
crln-9106	45	24	150	150	NUM
crln-9106	45	25	characters	character	NOUN
crln-9106	45	26	can	can	AUX
crln-9106	45	27	be	be	AUX
crln-9106	45	28	sent	send	VERB
crln-9106	45	29	.	.	PUNCT
crln-9106	46	1	the	the	DET
crln-9106	46	2	reference	reference	NOUN
crln-9106	46	3	desk	desk	NOUN
crln-9106	46	4	hours	hour	NOUN
crln-9106	46	5	are	be	AUX
crln-9106	46	6	specified	specify	VERB
crln-9106	46	7	in	in	ADP
crln-9106	46	8	the	the	DET
crln-9106	46	9	sms	sms	PROPN
crln-9106	46	10	admin	admin	NOUN
crln-9106	46	11	settings	setting	NOUN
crln-9106	46	12	,	,	PUNCT
crln-9106	46	13	so	so	CCONJ
crln-9106	46	14	if	if	SCONJ
crln-9106	46	15	a	a	DET
crln-9106	46	16	text	text	NOUN
crln-9106	46	17	is	be	AUX
crln-9106	46	18	received	receive	VERB
crln-9106	46	19	when	when	SCONJ
crln-9106	46	20	the	the	DET
crln-9106	46	21	reference	reference	NOUN
crln-9106	46	22	desk	desk	NOUN
crln-9106	46	23	is	be	AUX
crln-9106	46	24	closed	close	VERB
crln-9106	46	25	,	,	PUNCT
crln-9106	46	26	an	an	DET
crln-9106	46	27	automatic	automatic	ADJ
crln-9106	46	28	and	and	CCONJ
crln-9106	46	29	customizable	customizable	ADJ
crln-9106	46	30	text	text	NOUN
crln-9106	46	31	message	message	NOUN
crln-9106	46	32	response	response	NOUN
crln-9106	46	33	is	be	AUX
crln-9106	46	34	sent	send	VERB
crln-9106	46	35	that	that	SCONJ
crln-9106	46	36	the	the	DET
crln-9106	46	37	question	question	NOUN
crln-9106	46	38	will	will	AUX
crln-9106	46	39	be	be	AUX
crln-9106	46	40	answered	answer	VERB
crln-9106	46	41	when	when	SCONJ
crln-9106	46	42	the	the	DET
crln-9106	46	43	desk	desk	NOUN
crln-9106	46	44	reopens	reopen	VERB
crln-9106	46	45	.	.	PUNCT
crln-9106	47	1	other	other	ADJ
crln-9106	47	2	customizable	customizable	ADJ
crln-9106	47	3	automatic	automatic	ADJ
crln-9106	47	4	texts	text	NOUN
crln-9106	47	5	can	can	AUX
crln-9106	47	6	be	be	AUX
crln-9106	47	7	initiated	initiate	VERB
crln-9106	47	8	by	by	ADP
crln-9106	47	9	keywords	keyword	NOUN
crln-9106	47	10	in	in	ADP
crln-9106	47	11	a	a	DET
crln-9106	47	12	patron	patron	NOUN
crln-9106	47	13	’s	’s	NUM
crln-9106	47	14	text	text	NOUN
crln-9106	47	15	message	message	NOUN
crln-9106	47	16	and	and	CCONJ
crln-9106	47	17	sent	send	VERB
crln-9106	47	18	when	when	SCONJ
crln-9106	47	19	the	the	DET
crln-9106	47	20	reference	reference	NOUN
crln-9106	47	21	desk	desk	NOUN
crln-9106	47	22	is	be	AUX
crln-9106	47	23	closed	closed	ADJ
crln-9106	47	24	.	.	PUNCT
crln-9106	48	1	for	for	ADP
crln-9106	48	2	example	example	NOUN
crln-9106	48	3	,	,	PUNCT
crln-9106	48	4	if	if	SCONJ
crln-9106	48	5	a	a	DET
crln-9106	48	6	patron	patron	NOUN
crln-9106	48	7	sends	send	VERB
crln-9106	48	8	a	a	DET
crln-9106	48	9	text	text	NOUN
crln-9106	48	10	with	with	ADP
crln-9106	48	11	the	the	DET
crln-9106	48	12	word	word	NOUN
crln-9106	48	13	“	"	PUNCT
crln-9106	48	14	hours	hour	NOUN
crln-9106	48	15	”	"	PUNCT
crln-9106	48	16	in	in	ADP
crln-9106	48	17	the	the	DET
crln-9106	48	18	question	question	NOUN
crln-9106	48	19	,	,	PUNCT
crln-9106	48	20	an	an	DET
crln-9106	48	21	automatic	automatic	ADJ
crln-9106	48	22	text	text	NOUN
crln-9106	48	23	could	could	AUX
crln-9106	48	24	be	be	AUX
crln-9106	48	25	delivered	deliver	VERB
crln-9106	48	26	providing	provide	VERB
crln-9106	48	27	a	a	DET
crln-9106	48	28	url	url	NOUN
crln-9106	48	29	to	to	ADP
crln-9106	48	30	the	the	DET
crln-9106	48	31	library	library	NOUN
crln-9106	48	32	’s	’s	PART
crln-9106	48	33	hours	hour	NOUN
crln-9106	48	34	.	.	PUNCT
crln-9106	49	1	statistics	statistic	NOUN
crln-9106	49	2	and	and	CCONJ
crln-9106	49	3	query	query	NOUN
crln-9106	49	4	spy	spy	NOUN
crln-9106	49	5	libanswers	libanswer	NOUN
crln-9106	49	6	automatically	automatically	ADV
crln-9106	49	7	collects	collect	VERB
crln-9106	49	8	a	a	DET
crln-9106	49	9	variety	variety	NOUN
crln-9106	49	10	of	of	ADP
crln-9106	49	11	statistics	statistic	NOUN
crln-9106	49	12	,	,	PUNCT
crln-9106	49	13	including	include	VERB
crln-9106	49	14	monthly	monthly	ADJ
crln-9106	49	15	,	,	PUNCT
crln-9106	49	16	weekly	weekly	ADJ
crln-9106	49	17	,	,	PUNCT
crln-9106	49	18	daily	daily	ADJ
crln-9106	49	19	,	,	PUNCT
crln-9106	49	20	and	and	CCONJ
crln-9106	49	21	hourly	hourly	ADJ
crln-9106	49	22	data	datum	NOUN
crln-9106	49	23	for	for	ADP
crln-9106	49	24	the	the	DET
crln-9106	49	25	knowledge	knowledge	NOUN
crln-9106	49	26	base	base	NOUN
crln-9106	49	27	,	,	PUNCT
crln-9106	49	28	libchat	libchat	ADJ
crln-9106	49	29	and	and	CCONJ
crln-9106	49	30	sms	sms	NOUN
crln-9106	49	31	.	.	PUNCT
crln-9106	50	1	additional	additional	ADJ
crln-9106	50	2	quantitative	quantitative	ADJ
crln-9106	50	3	information	information	NOUN
crln-9106	50	4	is	be	AUX
crln-9106	50	5	also	also	ADV
crln-9106	50	6	automatically	automatically	ADV
crln-9106	50	7	recorded	record	VERB
crln-9106	50	8	such	such	ADJ
crln-9106	50	9	as	as	ADP
crln-9106	50	10	turnaround	turnaround	NOUN
crln-9106	50	11	time	time	NOUN
crln-9106	50	12	for	for	ADP
crln-9106	50	13	questions	question	NOUN
crln-9106	50	14	,	,	PUNCT
crln-9106	50	15	number	number	NOUN
crln-9106	50	16	of	of	ADP
crln-9106	50	17	answers	answer	NOUN
crln-9106	50	18	per	per	ADP
crln-9106	50	19	librarian	librarian	NOUN
crln-9106	50	20	,	,	PUNCT
crln-9106	50	21	and	and	CCONJ
crln-9106	50	22	the	the	DET
crln-9106	50	23	operating	operate	VERB
crln-9106	50	24	system	system	NOUN
crln-9106	50	25	patrons	patron	NOUN
crln-9106	50	26	are	be	AUX
crln-9106	50	27	using	use	VERB
crln-9106	50	28	.	.	PUNCT
crln-9106	51	1	these	these	DET
crln-9106	51	2	statistics	statistic	NOUN
crln-9106	51	3	are	be	AUX
crln-9106	51	4	easy	easy	ADJ
crln-9106	51	5	to	to	PART
crln-9106	51	6	generate	generate	VERB
crln-9106	51	7	and	and	CCONJ
crln-9106	51	8	export	export	NOUN
crln-9106	51	9	from	from	ADP
crln-9106	51	10	the	the	DET
crln-9106	51	11	administration	administration	NOUN
crln-9106	51	12	module	module	NOUN
crln-9106	51	13	.	.	PUNCT
crln-9106	52	1	in	in	ADP
crln-9106	52	2	addition	addition	NOUN
crln-9106	52	3	,	,	PUNCT
crln-9106	52	4	libanswers	libanswer	NOUN
crln-9106	52	5	includes	include	VERB
crln-9106	52	6	a	a	DET
crln-9106	52	7	“	"	PUNCT
crln-9106	52	8	query	query	NOUN
crln-9106	52	9	spy	spy	NOUN
crln-9106	52	10	,	,	PUNCT
crln-9106	52	11	”	"	PUNCT
crln-9106	52	12	which	which	PRON
crln-9106	52	13	records	record	VERB
crln-9106	52	14	patron	patron	PROPN
crln-9106	52	15	’s	’s	PART
crln-9106	52	16	searches	search	NOUN
crln-9106	52	17	of	of	ADP
crln-9106	52	18	the	the	DET
crln-9106	52	19	knowledge	knowledge	NOUN
crln-9106	52	20	base	base	NOUN
crln-9106	52	21	.	.	PUNCT
crln-9106	53	1	the	the	DET
crln-9106	53	2	query	query	NOUN
crln-9106	53	3	spy	spy	NOUN
crln-9106	53	4	is	be	AUX
crln-9106	53	5	a	a	DET
crln-9106	53	6	useful	useful	ADJ
crln-9106	53	7	feature	feature	NOUN
crln-9106	53	8	to	to	PART
crln-9106	53	9	determine	determine	VERB
crln-9106	53	10	how	how	SCONJ
crln-9106	53	11	successfully	successfully	ADV
crln-9106	53	12	patrons	patron	NOUN
crln-9106	53	13	are	be	AUX
crln-9106	53	14	using	use	VERB
crln-9106	53	15	the	the	DET
crln-9106	53	16	libanswers	libanswer	NOUN
crln-9106	53	17	knowledge	knowledge	NOUN
crln-9106	53	18	base	base	NOUN
crln-9106	53	19	.	.	PUNCT
crln-9106	54	1	every	every	DET
crln-9106	54	2	“	"	PUNCT
crln-9106	54	3	question	question	NOUN
crln-9106	54	4	query	query	NOUN
crln-9106	54	5	”	"	PUNCT
crln-9106	54	6	is	be	AUX
crln-9106	54	7	recorded	record	VERB
crln-9106	54	8	along	along	ADP
crln-9106	54	9	with	with	ADP
crln-9106	54	10	the	the	DET
crln-9106	54	11	date	date	NOUN
crln-9106	54	12	,	,	PUNCT
crln-9106	54	13	ip	ip	NOUN
crln-9106	54	14	address	address	NOUN
crln-9106	54	15	,	,	PUNCT
crln-9106	54	16	result	result	NOUN
crln-9106	54	17	of	of	ADP
crln-9106	54	18	the	the	DET
crln-9106	54	19	query	query	NOUN
crln-9106	54	20	,	,	PUNCT
crln-9106	54	21	and	and	CCONJ
crln-9106	54	22	where	where	SCONJ
crln-9106	54	23	the	the	DET
crln-9106	54	24	question	question	NOUN
crln-9106	54	25	was	be	AUX
crln-9106	54	26	routed	route	VERB
crln-9106	54	27	from	from	ADP
crln-9106	54	28	.	.	PUNCT
crln-9106	55	1	this	this	DET
crln-9106	55	2	information	information	NOUN
crln-9106	55	3	allows	allow	VERB
crln-9106	55	4	the	the	DET
crln-9106	55	5	library	library	NOUN
crln-9106	55	6	to	to	PART
crln-9106	55	7	examine	examine	VERB
crln-9106	55	8	how	how	SCONJ
crln-9106	55	9	patrons	patron	NOUN
crln-9106	55	10	are	be	AUX
crln-9106	55	11	searching	search	VERB
crln-9106	55	12	the	the	DET
crln-9106	55	13	knowledge	knowledge	NOUN
crln-9106	55	14	base	base	NOUN
crln-9106	55	15	and	and	CCONJ
crln-9106	55	16	helps	help	VERB
crln-9106	55	17	to	to	PART
crln-9106	55	18	determine	determine	VERB
crln-9106	55	19	if	if	SCONJ
crln-9106	55	20	patrons	patron	NOUN
crln-9106	55	21	are	be	AUX
crln-9106	55	22	finding	find	VERB
crln-9106	55	23	answers	answer	NOUN
crln-9106	55	24	to	to	ADP
crln-9106	55	25	their	their	PRON
crln-9106	55	26	questions	question	NOUN
crln-9106	55	27	.	.	PUNCT
crln-9106	56	1	the	the	DET
crln-9106	56	2	meriam	meriam	PROPN
crln-9106	56	3	library	library	PROPN
crln-9106	56	4	query	query	NOUN
crln-9106	56	5	spy	spy	NOUN
crln-9106	56	6	results	result	NOUN
crln-9106	56	7	indicate	indicate	VERB
crln-9106	56	8	that	that	SCONJ
crln-9106	56	9	some	some	DET
crln-9106	56	10	patrons	patron	NOUN
crln-9106	56	11	are	be	AUX
crln-9106	56	12	finding	find	VERB
crln-9106	56	13	answers	answer	NOUN
crln-9106	56	14	while	while	SCONJ
crln-9106	56	15	others	other	NOUN
crln-9106	56	16	are	be	AUX
crln-9106	56	17	not	not	PART
crln-9106	56	18	.	.	PUNCT
crln-9106	57	1	in	in	ADP
crln-9106	57	2	the	the	DET
crln-9106	57	3	query	query	NOUN
crln-9106	57	4	spy	spy	NOUN
crln-9106	57	5	,	,	PUNCT
crln-9106	57	6	there	there	PRON
crln-9106	57	7	are	be	VERB
crln-9106	57	8	four	four	NUM
crln-9106	57	9	query	query	NOUN
crln-9106	57	10	results	result	NOUN
crln-9106	57	11	that	that	PRON
crln-9106	57	12	allow	allow	VERB
crln-9106	57	13	us	we	PRON
crln-9106	57	14	to	to	PART
crln-9106	57	15	see	see	VERB
crln-9106	57	16	how	how	SCONJ
crln-9106	57	17	successfully	successfully	ADV
crln-9106	57	18	answers	answer	NOUN
crln-9106	57	19	were	be	AUX
crln-9106	57	20	found	find	VERB
crln-9106	57	21	in	in	ADP
crln-9106	57	22	the	the	DET
crln-9106	57	23	knowledge	knowledge	NOUN
crln-9106	57	24	base	base	NOUN
crln-9106	57	25	.	.	PUNCT
crln-9106	58	1	the	the	DET
crln-9106	58	2	four	four	NUM
crln-9106	58	3	options	option	NOUN
crln-9106	58	4	are	be	AUX
crln-9106	58	5	:	:	PUNCT
crln-9106	58	6	direct	direct	ADJ
crln-9106	58	7	match	match	NOUN
crln-9106	58	8	via	via	ADP
crln-9106	58	9	auto	auto	NOUN
crln-9106	58	10	-	-	PUNCT
crln-9106	58	11	suggest	suggest	NOUN
crln-9106	58	12	;	;	PUNCT
crln-9106	58	13	question	question	NOUN
crln-9106	58	14	not	not	PART
crln-9106	58	15	submitted	submit	VERB
crln-9106	58	16	;	;	PUNCT
crln-9106	58	17	question	question	NOUN
crln-9106	58	18	submitted	submit	VERB
crln-9106	58	19	<	<	SPACE
crln-9106	58	20	question	question	NOUN
crln-9106	58	21	>	>	X
crln-9106	58	22	;	;	PUNCT
crln-9106	58	23	and	and	CCONJ
crln-9106	58	24	clicked	click	VERB
crln-9106	58	25	on	on	ADP
crln-9106	58	26	<	<	X
crln-9106	58	27	answer	answer	NOUN
crln-9106	58	28	>	>	X
crln-9106	58	29	.	.	PUNCT
crln-9106	59	1	viewing	view	VERB
crln-9106	59	2	the	the	DET
crln-9106	59	3	end	end	NOUN
crln-9106	59	4	user	user	NOUN
crln-9106	59	5	search	search	NOUN
crln-9106	59	6	terms	term	NOUN
crln-9106	59	7	helps	help	VERB
crln-9106	59	8	us	we	PRON
crln-9106	59	9	improve	improve	VERB
crln-9106	59	10	the	the	DET
crln-9106	59	11	knowledge	knowledge	NOUN
crln-9106	59	12	base	base	NOUN
crln-9106	59	13	by	by	ADP
crln-9106	59	14	adding	add	VERB
crln-9106	59	15	questions	question	NOUN
crln-9106	59	16	that	that	PRON
crln-9106	59	17	did	do	AUX
crln-9106	59	18	not	not	PART
crln-9106	59	19	find	find	VERB
crln-9106	59	20	a	a	DET
crln-9106	59	21	match	match	NOUN
crln-9106	59	22	or	or	CCONJ
crln-9106	59	23	were	be	AUX
crln-9106	59	24	not	not	PART
crln-9106	59	25	submitted	submit	VERB
crln-9106	59	26	.	.	PUNCT
crln-9106	60	1	we	we	PRON
crln-9106	60	2	also	also	ADV
crln-9106	60	3	use	use	VERB
crln-9106	60	4	the	the	DET
crln-9106	60	5	ip	ip	NOUN
crln-9106	60	6	address	address	NOUN
crln-9106	60	7	in	in	ADP
crln-9106	60	8	the	the	DET
crln-9106	60	9	query	query	NOUN
crln-9106	60	10	spy	spy	NOUN
crln-9106	60	11	to	to	PART
crln-9106	60	12	determine	determine	VERB
crln-9106	60	13	when	when	SCONJ
crln-9106	60	14	a	a	DET
crln-9106	60	15	patron	patron	NOUN
crln-9106	60	16	asked	ask	VERB
crln-9106	60	17	more	more	ADJ
crln-9106	60	18	than	than	ADP
crln-9106	60	19	one	one	NUM
crln-9106	60	20	question	question	NOUN
crln-9106	60	21	,	,	PUNCT
crln-9106	60	22	thereby	thereby	ADV
crln-9106	60	23	allowing	allow	VERB
crln-9106	60	24	us	we	PRON
crln-9106	60	25	to	to	PART
crln-9106	60	26	track	track	VERB
crln-9106	60	27	a	a	DET
crln-9106	60	28	patron	patron	NOUN
crln-9106	60	29	’s	’s	NUM
crln-9106	60	30	complete	complete	ADJ
crln-9106	60	31	interaction	interaction	NOUN
crln-9106	60	32	with	with	ADP
crln-9106	60	33	the	the	DET
crln-9106	60	34	knowledge	knowledge	NOUN
crln-9106	60	35	base	base	NOUN
crln-9106	60	36	.	.	PUNCT
crln-9106	61	1	it	it	PRON
crln-9106	61	2	is	be	AUX
crln-9106	61	3	also	also	ADV
crln-9106	61	4	useful	useful	ADJ
crln-9106	61	5	to	to	PART
crln-9106	61	6	screenshot	screenshot	VERB
crln-9106	61	7	from	from	ADP
crln-9106	61	8	the	the	DET
crln-9106	61	9	meriam	meriam	PROPN
crln-9106	61	10	library	library	PROPN
crln-9106	61	11	’s	’s	PART
crln-9106	61	12	query	query	NOUN
crln-9106	61	13	spy	spy	NOUN
crln-9106	61	14	.	.	PUNCT
crln-9106	62	1	view	view	VERB
crln-9106	62	2	this	this	DET
crln-9106	62	3	article	article	NOUN
crln-9106	62	4	online	online	ADV
crln-9106	62	5	for	for	ADP
crln-9106	62	6	detailed	detailed	ADJ
crln-9106	62	7	images	image	NOUN
crln-9106	62	8	.	.	PUNCT
crln-9106	63	1	c&rl	c&rl	PROPN
crln-9106	63	2	news	news	PROPN
crln-9106	63	3	april	april	PROPN
crln-9106	63	4	2014	2014	NUM
crln-9106	63	5	200	200	NUM
crln-9106	63	6	examine	examine	VERB
crln-9106	63	7	the	the	DET
crln-9106	63	8	question	question	NOUN
crln-9106	63	9	query	query	NOUN
crln-9106	63	10	entered	enter	VERB
crln-9106	63	11	by	by	ADP
crln-9106	63	12	a	a	DET
crln-9106	63	13	patron	patron	NOUN
crln-9106	63	14	to	to	PART
crln-9106	63	15	determine	determine	VERB
crln-9106	63	16	user	user	NOUN
crln-9106	63	17	behavior	behavior	NOUN
crln-9106	63	18	when	when	SCONJ
crln-9106	63	19	asking	ask	VERB
crln-9106	63	20	questions	question	NOUN
crln-9106	63	21	.	.	PUNCT
crln-9106	64	1	many	many	ADJ
crln-9106	64	2	queries	query	NOUN
crln-9106	64	3	are	be	AUX
crln-9106	64	4	formed	form	VERB
crln-9106	64	5	as	as	ADP
crln-9106	64	6	full	full	ADJ
crln-9106	64	7	questions	question	NOUN
crln-9106	64	8	such	such	ADJ
crln-9106	64	9	as	as	ADP
crln-9106	64	10	:	:	PUNCT
crln-9106	64	11	•	•	X
crln-9106	64	12	how	how	SCONJ
crln-9106	64	13	many	many	ADJ
crln-9106	64	14	books	book	NOUN
crln-9106	64	15	can	can	AUX
crln-9106	64	16	we	we	PRON
crln-9106	64	17	check	check	VERB
crln-9106	64	18	out	out	ADP
crln-9106	64	19	?	?	PUNCT
crln-9106	65	1	•	•	VERB
crln-9106	65	2	how	how	SCONJ
crln-9106	65	3	do	do	AUX
crln-9106	65	4	i	i	PRON
crln-9106	65	5	access	access	NOUN
crln-9106	65	6	spss	spss	PROPN
crln-9106	65	7	?	?	PUNCT
crln-9106	66	1	•	•	INTJ
crln-9106	66	2	how	how	SCONJ
crln-9106	66	3	do	do	AUX
crln-9106	66	4	i	i	PRON
crln-9106	66	5	place	place	VERB
crln-9106	66	6	a	a	DET
crln-9106	66	7	hold	hold	NOUN
crln-9106	66	8	?	?	PUNCT
crln-9106	67	1	the	the	DET
crln-9106	67	2	alternative	alternative	NOUN
crln-9106	67	3	is	be	AUX
crln-9106	67	4	when	when	SCONJ
crln-9106	67	5	only	only	ADV
crln-9106	67	6	a	a	DET
crln-9106	67	7	few	few	ADJ
crln-9106	67	8	keywords	keyword	NOUN
crln-9106	67	9	are	be	AUX
crln-9106	67	10	entered	enter	VERB
crln-9106	67	11	such	such	ADJ
crln-9106	67	12	as	as	ADP
crln-9106	67	13	:	:	PUNCT
crln-9106	67	14	•	•	PROPN
crln-9106	67	15	history	history	NOUN
crln-9106	67	16	•	•	VERB
crln-9106	67	17	e	e	NOUN
crln-9106	67	18	-	-	NOUN
crln-9106	67	19	books	book	NOUN
crln-9106	67	20	•	•	VERB
crln-9106	67	21	urban	urban	ADJ
crln-9106	67	22	agriculture	agriculture	NOUN
crln-9106	67	23	obviously	obviously	ADV
crln-9106	67	24	,	,	PUNCT
crln-9106	67	25	it	it	PRON
crln-9106	67	26	is	be	AUX
crln-9106	67	27	easier	easy	ADJ
crln-9106	67	28	to	to	PART
crln-9106	67	29	determine	determine	VERB
crln-9106	67	30	what	what	PRON
crln-9106	67	31	a	a	DET
crln-9106	67	32	student	student	NOUN
crln-9106	67	33	is	be	AUX
crln-9106	67	34	looking	look	VERB
crln-9106	67	35	for	for	ADP
crln-9106	67	36	when	when	SCONJ
crln-9106	67	37	they	they	PRON
crln-9106	67	38	enter	enter	VERB
crln-9106	67	39	a	a	DET
crln-9106	67	40	full	full	ADJ
crln-9106	67	41	question	question	NOUN
crln-9106	67	42	,	,	PUNCT
crln-9106	67	43	however	however	ADV
crln-9106	67	44	,	,	PUNCT
crln-9106	67	45	just	just	ADV
crln-9106	67	46	entering	enter	VERB
crln-9106	67	47	keywords	keyword	NOUN
crln-9106	67	48	can	can	AUX
crln-9106	67	49	give	give	VERB
crln-9106	67	50	us	we	PRON
crln-9106	67	51	an	an	DET
crln-9106	67	52	idea	idea	NOUN
crln-9106	67	53	of	of	ADP
crln-9106	67	54	what	what	PRON
crln-9106	67	55	patrons	patron	NOUN
crln-9106	67	56	are	be	AUX
crln-9106	67	57	looking	look	VERB
crln-9106	67	58	for	for	ADP
crln-9106	67	59	.	.	PUNCT
crln-9106	68	1	this	this	PRON
crln-9106	68	2	also	also	ADV
crln-9106	68	3	demonstrates	demonstrate	VERB
crln-9106	68	4	the	the	DET
crln-9106	68	5	need	need	NOUN
crln-9106	68	6	to	to	PART
crln-9106	68	7	associate	associate	VERB
crln-9106	68	8	relevant	relevant	ADJ
crln-9106	68	9	keywords	keyword	NOUN
crln-9106	68	10	with	with	ADP
crln-9106	68	11	question	question	NOUN
crln-9106	68	12	and	and	CCONJ
crln-9106	68	13	answer	answer	VERB
crln-9106	68	14	pairs	pair	NOUN
crln-9106	68	15	.	.	PUNCT
crln-9106	69	1	since	since	SCONJ
crln-9106	69	2	january	january	PROPN
crln-9106	69	3	2013	2013	NUM
crln-9106	69	4	,	,	PUNCT
crln-9106	69	5	231	231	NUM
crln-9106	69	6	questions	question	NOUN
crln-9106	69	7	have	have	AUX
crln-9106	69	8	been	be	AUX
crln-9106	69	9	submitted	submit	VERB
crln-9106	69	10	by	by	ADP
crln-9106	69	11	patrons	patron	NOUN
crln-9106	69	12	and	and	CCONJ
crln-9106	69	13	answered	answer	VERB
crln-9106	69	14	by	by	ADP
crln-9106	69	15	reference	reference	NOUN
crln-9106	69	16	librarians	librarian	NOUN
crln-9106	69	17	at	at	ADP
crln-9106	69	18	the	the	DET
crln-9106	69	19	meriam	meriam	PROPN
crln-9106	69	20	library	library	NOUN
crln-9106	69	21	through	through	ADP
crln-9106	69	22	the	the	DET
crln-9106	69	23	libanswers	libanswer	NOUN
crln-9106	69	24	form	form	NOUN
crln-9106	69	25	.	.	PUNCT
crln-9106	70	1	in	in	ADP
crln-9106	70	2	addition	addition	NOUN
crln-9106	70	3	to	to	ADP
crln-9106	70	4	those	those	DET
crln-9106	70	5	questions	question	NOUN
crln-9106	70	6	asked	ask	VERB
crln-9106	70	7	,	,	PUNCT
crln-9106	70	8	105	105	NUM
crln-9106	70	9	queries	query	NOUN
crln-9106	70	10	had	have	VERB
crln-9106	70	11	a	a	DET
crln-9106	70	12	direct	direct	ADJ
crln-9106	70	13	match	match	NOUN
crln-9106	70	14	via	via	ADP
crln-9106	70	15	the	the	DET
crln-9106	70	16	libanswers	libanswer	NOUN
crln-9106	70	17	knowledge	knowledge	NOUN
crln-9106	70	18	base	base	NOUN
crln-9106	70	19	and	and	CCONJ
crln-9106	70	20	another	another	DET
crln-9106	70	21	143	143	NUM
crln-9106	70	22	clicked	click	VERB
crln-9106	70	23	on	on	ADP
crln-9106	70	24	a	a	DET
crln-9106	70	25	suggested	suggest	VERB
crln-9106	70	26	question	question	NOUN
crln-9106	70	27	after	after	ADP
crln-9106	70	28	entering	enter	VERB
crln-9106	70	29	a	a	DET
crln-9106	70	30	query	query	NOUN
crln-9106	70	31	.	.	PUNCT
crln-9106	71	1	for	for	ADP
crln-9106	71	2	our	our	PRON
crln-9106	71	3	library	library	NOUN
crln-9106	71	4	purposes	purpose	NOUN
crln-9106	71	5	,	,	PUNCT
crln-9106	71	6	these	these	DET
crln-9106	71	7	results	result	NOUN
crln-9106	71	8	are	be	AUX
crln-9106	71	9	seen	see	VERB
crln-9106	71	10	as	as	ADP
crln-9106	71	11	positive	positive	ADJ
crln-9106	71	12	,	,	PUNCT
crln-9106	71	13	as	as	SCONJ
crln-9106	71	14	patrons	patron	NOUN
crln-9106	71	15	were	be	AUX
crln-9106	71	16	able	able	ADJ
crln-9106	71	17	to	to	PART
crln-9106	71	18	locate	locate	VERB
crln-9106	71	19	answers	answer	NOUN
crln-9106	71	20	to	to	ADP
crln-9106	71	21	their	their	PRON
crln-9106	71	22	questions	question	NOUN
crln-9106	71	23	.	.	PUNCT
crln-9106	72	1	through	through	ADP
crln-9106	72	2	the	the	DET
crln-9106	72	3	query	query	NOUN
crln-9106	72	4	spy	spy	NOUN
crln-9106	72	5	,	,	PUNCT
crln-9106	72	6	it	it	PRON
crln-9106	72	7	can	can	AUX
crln-9106	72	8	also	also	ADV
crln-9106	72	9	be	be	AUX
crln-9106	72	10	determined	determine	VERB
crln-9106	72	11	that	that	SCONJ
crln-9106	72	12	343	343	NUM
crln-9106	72	13	queries	query	NOUN
crln-9106	72	14	were	be	AUX
crln-9106	72	15	entered	enter	VERB
crln-9106	72	16	but	but	CCONJ
crln-9106	72	17	did	do	AUX
crln-9106	72	18	not	not	PART
crln-9106	72	19	click	click	VERB
crln-9106	72	20	on	on	ADP
crln-9106	72	21	an	an	DET
crln-9106	72	22	answer	answer	NOUN
crln-9106	72	23	or	or	CCONJ
crln-9106	72	24	submit	submit	VERB
crln-9106	72	25	a	a	DET
crln-9106	72	26	question	question	NOUN
crln-9106	72	27	.	.	PUNCT
crln-9106	73	1	in	in	ADP
crln-9106	73	2	the	the	DET
crln-9106	73	3	process	process	NOUN
crln-9106	73	4	of	of	ADP
crln-9106	73	5	evaluation	evaluation	NOUN
crln-9106	73	6	,	,	PUNCT
crln-9106	73	7	the	the	DET
crln-9106	73	8	next	next	ADJ
crln-9106	73	9	step	step	NOUN
crln-9106	73	10	would	would	AUX
crln-9106	73	11	be	be	AUX
crln-9106	73	12	to	to	PART
crln-9106	73	13	examine	examine	VERB
crln-9106	73	14	how	how	SCONJ
crln-9106	73	15	well	well	ADV
crln-9106	73	16	the	the	DET
crln-9106	73	17	answer	answer	NOUN
crln-9106	73	18	lined	line	VERB
crln-9106	73	19	up	up	ADP
crln-9106	73	20	with	with	ADP
crln-9106	73	21	the	the	DET
crln-9106	73	22	query	query	NOUN
crln-9106	73	23	and	and	CCONJ
crln-9106	73	24	how	how	SCONJ
crln-9106	73	25	many	many	ADJ
crln-9106	73	26	times	time	NOUN
crln-9106	73	27	a	a	DET
crln-9106	73	28	patron	patron	NOUN
crln-9106	73	29	needed	need	VERB
crln-9106	73	30	to	to	PART
crln-9106	73	31	revise	revise	VERB
crln-9106	73	32	his	his	PRON
crln-9106	73	33	or	or	CCONJ
crln-9106	73	34	her	her	PRON
crln-9106	73	35	query	query	NOUN
crln-9106	73	36	prior	prior	ADV
crln-9106	73	37	to	to	ADP
crln-9106	73	38	finding	find	VERB
crln-9106	73	39	an	an	DET
crln-9106	73	40	acceptable	acceptable	ADJ
crln-9106	73	41	answer	answer	NOUN
crln-9106	73	42	.	.	PUNCT
crln-9106	74	1	additional	additional	ADJ
crln-9106	74	2	features	feature	NOUN
crln-9106	74	3	we	we	PRON
crln-9106	74	4	are	be	AUX
crln-9106	74	5	looking	look	VERB
crln-9106	74	6	at	at	ADP
crln-9106	74	7	other	other	ADJ
crln-9106	74	8	features	feature	NOUN
crln-9106	74	9	of	of	ADP
crln-9106	74	10	libanswers	libanswer	NOUN
crln-9106	74	11	,	,	PUNCT
crln-9106	74	12	such	such	ADJ
crln-9106	74	13	as	as	ADP
crln-9106	74	14	personal	personal	ADJ
crln-9106	74	15	libchat	libchat	ADJ
crln-9106	74	16	widgets	widget	NOUN
crln-9106	74	17	and	and	CCONJ
crln-9106	74	18	the	the	DET
crln-9106	74	19	use	use	NOUN
crln-9106	74	20	of	of	ADP
crln-9106	74	21	reference	reference	NOUN
crln-9106	74	22	analytics	analytic	NOUN
crln-9106	74	23	.	.	PUNCT
crln-9106	75	1	personal	personal	ADJ
crln-9106	75	2	libchat	libchat	ADJ
crln-9106	75	3	widgets	widget	NOUN
crln-9106	75	4	allow	allow	VERB
crln-9106	75	5	patrons	patron	NOUN
crln-9106	75	6	to	to	PART
crln-9106	75	7	chat	chat	VERB
crln-9106	75	8	with	with	ADP
crln-9106	75	9	a	a	DET
crln-9106	75	10	specific	specific	ADJ
crln-9106	75	11	librarian	librarian	NOUN
crln-9106	75	12	and	and	CCONJ
crln-9106	75	13	can	can	AUX
crln-9106	75	14	be	be	AUX
crln-9106	75	15	created	create	VERB
crln-9106	75	16	for	for	ADP
crln-9106	75	17	anyone	anyone	PRON
crln-9106	75	18	with	with	ADP
crln-9106	75	19	a	a	DET
crln-9106	75	20	libanswers	libanswer	NOUN
crln-9106	75	21	account	account	NOUN
crln-9106	75	22	.	.	PUNCT
crln-9106	76	1	when	when	SCONJ
crln-9106	76	2	a	a	DET
crln-9106	76	3	librarian	librarian	NOUN
crln-9106	76	4	is	be	AUX
crln-9106	76	5	logged	log	VERB
crln-9106	76	6	into	into	ADP
crln-9106	76	7	libchat	libchat	PRON
crln-9106	76	8	,	,	PUNCT
crln-9106	76	9	an	an	DET
crln-9106	76	10	individual	individual	ADJ
crln-9106	76	11	widget	widget	NOUN
crln-9106	76	12	will	will	AUX
crln-9106	76	13	show	show	VERB
crln-9106	76	14	him	he	PRON
crln-9106	76	15	or	or	CCONJ
crln-9106	76	16	her	she	PRON
crln-9106	76	17	as	as	ADV
crln-9106	76	18	available	available	ADJ
crln-9106	76	19	to	to	PART
crln-9106	76	20	chat	chat	VERB
crln-9106	76	21	.	.	PUNCT
crln-9106	77	1	libchat	libchat	ADJ
crln-9106	77	2	widgets	widget	NOUN
crln-9106	77	3	are	be	AUX
crln-9106	77	4	easily	easily	ADV
crln-9106	77	5	embedded	embed	VERB
crln-9106	77	6	into	into	ADP
crln-9106	77	7	any	any	DET
crln-9106	77	8	web	web	NOUN
crln-9106	77	9	page	page	NOUN
crln-9106	77	10	,	,	PUNCT
crln-9106	77	11	including	include	VERB
crln-9106	77	12	libguides	libguide	NOUN
crln-9106	77	13	,	,	PUNCT
crln-9106	77	14	the	the	DET
crln-9106	77	15	content	content	NOUN
crln-9106	77	16	management	management	NOUN
crln-9106	77	17	system	system	NOUN
crln-9106	77	18	from	from	ADP
crln-9106	77	19	springshare.6	springshare.6	PROPN
crln-9106	77	20	reference	reference	NOUN
crln-9106	77	21	analytics	analytic	NOUN
crln-9106	77	22	is	be	AUX
crln-9106	77	23	a	a	DET
crln-9106	77	24	customizable	customizable	ADJ
crln-9106	77	25	statistics	statistic	NOUN
crln-9106	77	26	and	and	CCONJ
crln-9106	77	27	data	datum	NOUN
crln-9106	77	28	gathering	gathering	NOUN
crln-9106	77	29	module	module	NOUN
crln-9106	77	30	that	that	PRON
crln-9106	77	31	provides	provide	VERB
crln-9106	77	32	a	a	DET
crln-9106	77	33	way	way	NOUN
crln-9106	77	34	to	to	PART
crln-9106	77	35	record	record	VERB
crln-9106	77	36	,	,	PUNCT
crln-9106	77	37	track	track	NOUN
crln-9106	77	38	,	,	PUNCT
crln-9106	77	39	and	and	CCONJ
crln-9106	77	40	assess	assess	VERB
crln-9106	77	41	questions	question	NOUN
crln-9106	77	42	asked	ask	VERB
crln-9106	77	43	.	.	PUNCT
crln-9106	78	1	built	build	VERB
crln-9106	78	2	into	into	ADP
crln-9106	78	3	libanswers	libanswer	NOUN
crln-9106	78	4	,	,	PUNCT
crln-9106	78	5	reference	reference	NOUN
crln-9106	78	6	analytics	analytic	NOUN
crln-9106	78	7	allow	allow	VERB
crln-9106	78	8	libraries	library	NOUN
crln-9106	78	9	to	to	PART
crln-9106	78	10	gather	gather	VERB
crln-9106	78	11	specific	specific	ADJ
crln-9106	78	12	information	information	NOUN
crln-9106	78	13	about	about	ADP
crln-9106	78	14	reference	reference	NOUN
crln-9106	78	15	questions	question	NOUN
crln-9106	78	16	through	through	ADP
crln-9106	78	17	customizable	customizable	ADJ
crln-9106	78	18	datasets	dataset	NOUN
crln-9106	78	19	.	.	PUNCT
crln-9106	79	1	questions	question	NOUN
crln-9106	79	2	can	can	AUX
crln-9106	79	3	be	be	AUX
crln-9106	79	4	recorded	record	VERB
crln-9106	79	5	into	into	ADP
crln-9106	79	6	reference	reference	NOUN
crln-9106	79	7	analytics	analytic	NOUN
crln-9106	79	8	directly	directly	ADV
crln-9106	79	9	after	after	ADP
crln-9106	79	10	answering	answer	VERB
crln-9106	79	11	a	a	DET
crln-9106	79	12	libanswers	libanswer	NOUN
crln-9106	79	13	question	question	NOUN
crln-9106	79	14	,	,	PUNCT
crln-9106	79	15	or	or	CCONJ
crln-9106	79	16	by	by	ADP
crln-9106	79	17	adding	add	VERB
crln-9106	79	18	the	the	DET
crln-9106	79	19	full	full	ADJ
crln-9106	79	20	question	question	NOUN
crln-9106	79	21	and	and	CCONJ
crln-9106	79	22	answer	answer	VERB
crln-9106	79	23	manually.7	manually.7	NOUN
crln-9106	79	24	at	at	ADP
crln-9106	79	25	the	the	DET
crln-9106	79	26	meriam	meriam	PROPN
crln-9106	79	27	library	library	PROPN
crln-9106	79	28	,	,	PUNCT
crln-9106	79	29	data	datum	NOUN
crln-9106	79	30	will	will	AUX
crln-9106	79	31	be	be	AUX
crln-9106	79	32	collected	collect	VERB
crln-9106	79	33	in	in	ADP
crln-9106	79	34	six	six	NUM
crln-9106	79	35	areas	area	NOUN
crln-9106	79	36	,	,	PUNCT
crln-9106	79	37	including	include	VERB
crln-9106	79	38	the	the	DET
crln-9106	79	39	length	length	NOUN
crln-9106	79	40	and	and	CCONJ
crln-9106	79	41	difficulty	difficulty	NOUN
crln-9106	79	42	of	of	ADP
crln-9106	79	43	the	the	DET
crln-9106	79	44	question	question	NOUN
crln-9106	79	45	,	,	PUNCT
crln-9106	79	46	where	where	SCONJ
crln-9106	79	47	the	the	DET
crln-9106	79	48	question	question	NOUN
crln-9106	79	49	was	be	AUX
crln-9106	79	50	asked	ask	VERB
crln-9106	79	51	and	and	CCONJ
crln-9106	79	52	what	what	PRON
crln-9106	79	53	resources	resource	NOUN
crln-9106	79	54	were	be	AUX
crln-9106	79	55	used	use	VERB
crln-9106	79	56	.	.	PUNCT
crln-9106	80	1	this	this	DET
crln-9106	80	2	data	datum	NOUN
crln-9106	80	3	will	will	AUX
crln-9106	80	4	provide	provide	VERB
crln-9106	80	5	a	a	DET
crln-9106	80	6	more	more	ADV
crln-9106	80	7	comprehensive	comprehensive	ADJ
crln-9106	80	8	assessment	assessment	NOUN
crln-9106	80	9	of	of	ADP
crln-9106	80	10	library	library	NOUN
crln-9106	80	11	questions	question	NOUN
crln-9106	80	12	answered	answer	VERB
crln-9106	80	13	by	by	ADP
crln-9106	80	14	librarians	librarian	NOUN
crln-9106	80	15	.	.	PUNCT
crln-9106	81	1	implementation	implementation	NOUN
crln-9106	81	2	and	and	CCONJ
crln-9106	81	3	conclusion	conclusion	NOUN
crln-9106	81	4	implementation	implementation	NOUN
crln-9106	81	5	of	of	ADP
crln-9106	81	6	libanswers	libanswer	NOUN
crln-9106	81	7	,	,	PUNCT
crln-9106	81	8	libchat	libchat	ADJ
crln-9106	81	9	,	,	PUNCT
crln-9106	81	10	and	and	CCONJ
crln-9106	81	11	sms	sms	NOUN
crln-9106	81	12	was	be	AUX
crln-9106	81	13	relatively	relatively	ADV
crln-9106	81	14	easy	easy	ADJ
crln-9106	81	15	.	.	PUNCT
crln-9106	82	1	librarians	librarians	PROPN
crln-9106	82	2	initially	initially	ADV
crln-9106	82	3	expressed	express	VERB
crln-9106	82	4	concern	concern	NOUN
crln-9106	82	5	that	that	SCONJ
crln-9106	82	6	libanswers	libanswer	NOUN
crln-9106	82	7	could	could	AUX
crln-9106	82	8	become	become	VERB
crln-9106	82	9	a	a	DET
crln-9106	82	10	replacement	replacement	NOUN
crln-9106	82	11	for	for	ADP
crln-9106	82	12	traditional	traditional	ADJ
crln-9106	82	13	reference	reference	NOUN
crln-9106	82	14	services	service	NOUN
crln-9106	82	15	,	,	PUNCT
crln-9106	82	16	however	however	ADV
crln-9106	82	17	we	we	PRON
crln-9106	82	18	have	have	AUX
crln-9106	82	19	found	find	VERB
crln-9106	82	20	libanswers	libanswer	NOUN
crln-9106	82	21	to	to	PART
crln-9106	82	22	be	be	AUX
crln-9106	82	23	a	a	DET
crln-9106	82	24	tool	tool	NOUN
crln-9106	82	25	that	that	PRON
crln-9106	82	26	supplements	supplement	NOUN
crln-9106	82	27	and	and	CCONJ
crln-9106	82	28	complements	complement	VERB
crln-9106	82	29	traditional	traditional	ADJ
crln-9106	82	30	reference	reference	NOUN
crln-9106	82	31	services	service	NOUN
crln-9106	82	32	,	,	PUNCT
crln-9106	82	33	rather	rather	ADV
crln-9106	82	34	than	than	ADP
crln-9106	82	35	something	something	PRON
crln-9106	82	36	that	that	PRON
crln-9106	82	37	replaces	replace	VERB
crln-9106	82	38	it	it	PRON
crln-9106	82	39	.	.	PUNCT
crln-9106	83	1	there	there	PRON
crln-9106	83	2	was	be	VERB
crln-9106	83	3	also	also	ADV
crln-9106	83	4	some	some	DET
crln-9106	83	5	hesitation	hesitation	NOUN
crln-9106	83	6	about	about	ADP
crln-9106	83	7	the	the	DET
crln-9106	83	8	amount	amount	NOUN
crln-9106	83	9	of	of	ADP
crln-9106	83	10	time	time	NOUN
crln-9106	83	11	it	it	PRON
crln-9106	83	12	would	would	AUX
crln-9106	83	13	take	take	VERB
crln-9106	83	14	to	to	PART
crln-9106	83	15	manage	manage	VERB
crln-9106	83	16	and	and	CCONJ
crln-9106	83	17	use	use	VERB
crln-9106	83	18	the	the	DET
crln-9106	83	19	system	system	NOUN
crln-9106	83	20	,	,	PUNCT
crln-9106	83	21	although	although	SCONJ
crln-9106	83	22	this	this	PRON
crln-9106	83	23	has	have	AUX
crln-9106	83	24	proven	prove	VERB
crln-9106	83	25	to	to	PART
crln-9106	83	26	be	be	AUX
crln-9106	83	27	a	a	DET
crln-9106	83	28	nonissue	nonissue	NOUN
crln-9106	83	29	.	.	PUNCT
crln-9106	84	1	the	the	DET
crln-9106	84	2	most	most	ADV
crln-9106	84	3	difficult	difficult	ADJ
crln-9106	84	4	task	task	NOUN
crln-9106	84	5	of	of	ADP
crln-9106	84	6	implementing	implement	VERB
crln-9106	84	7	libanswers	libanswer	NOUN
crln-9106	84	8	,	,	PUNCT
crln-9106	84	9	libchat	libchat	ADJ
crln-9106	84	10	,	,	PUNCT
crln-9106	84	11	and	and	CCONJ
crln-9106	84	12	sms	sms	NOUN
crln-9106	84	13	was	be	AUX
crln-9106	84	14	training	train	VERB
crln-9106	84	15	reference	reference	NOUN
crln-9106	84	16	librarians	librarian	VERB
crln-9106	84	17	on	on	ADP
crln-9106	84	18	how	how	SCONJ
crln-9106	84	19	to	to	PART
crln-9106	84	20	use	use	VERB
crln-9106	84	21	the	the	DET
crln-9106	84	22	system	system	NOUN
crln-9106	84	23	.	.	PUNCT
crln-9106	85	1	although	although	SCONJ
crln-9106	85	2	these	these	DET
crln-9106	85	3	technologies	technology	NOUN
crln-9106	85	4	are	be	AUX
crln-9106	85	5	very	very	ADV
crln-9106	85	6	user	user	NOUN
crln-9106	85	7	friendly	friendly	ADJ
crln-9106	85	8	,	,	PUNCT
crln-9106	85	9	there	there	PRON
crln-9106	85	10	was	be	VERB
crln-9106	85	11	a	a	DET
crln-9106	85	12	learning	learning	NOUN
crln-9106	85	13	curve	curve	NOUN
crln-9106	85	14	for	for	ADP
crln-9106	85	15	some	some	DET
crln-9106	85	16	librarians	librarian	NOUN
crln-9106	85	17	,	,	PUNCT
crln-9106	85	18	particularly	particularly	ADV
crln-9106	85	19	those	those	PRON
crln-9106	85	20	who	who	PRON
crln-9106	85	21	have	have	AUX
crln-9106	85	22	limited	limit	VERB
crln-9106	85	23	hours	hour	NOUN
crln-9106	85	24	on	on	ADP
crln-9106	85	25	the	the	DET
crln-9106	85	26	reference	reference	NOUN
crln-9106	85	27	desk	desk	NOUN
crln-9106	85	28	.	.	PUNCT
crln-9106	86	1	student	student	NOUN
crln-9106	86	2	reception	reception	NOUN
crln-9106	86	3	to	to	ADP
crln-9106	86	4	the	the	DET
crln-9106	86	5	adoption	adoption	NOUN
crln-9106	86	6	of	of	ADP
crln-9106	86	7	libanswers	libanswer	NOUN
crln-9106	86	8	has	have	AUX
crln-9106	86	9	been	be	AUX
crln-9106	86	10	very	very	ADV
crln-9106	86	11	positive	positive	ADJ
crln-9106	86	12	.	.	PUNCT
crln-9106	87	1	students	student	NOUN
crln-9106	87	2	in	in	ADP
crln-9106	87	3	both	both	DET
crln-9106	87	4	instructional	instructional	ADJ
crln-9106	87	5	sessions	session	NOUN
crln-9106	87	6	and	and	CCONJ
crln-9106	87	7	at	at	ADP
crln-9106	87	8	the	the	DET
crln-9106	87	9	desk	desk	NOUN
crln-9106	87	10	have	have	AUX
crln-9106	87	11	expressed	express	VERB
crln-9106	87	12	their	their	PRON
crln-9106	87	13	interest	interest	NOUN
crln-9106	87	14	in	in	ADP
crln-9106	87	15	the	the	DET
crln-9106	87	16	ability	ability	NOUN
crln-9106	87	17	to	to	PART
crln-9106	87	18	use	use	VERB
crln-9106	87	19	the	the	DET
crln-9106	87	20	knowledge	knowledge	NOUN
crln-9106	87	21	base	base	NOUN
crln-9106	87	22	and	and	CCONJ
crln-9106	87	23	chat	chat	VERB
crln-9106	87	24	reference	reference	NOUN
crln-9106	87	25	,	,	PUNCT
crln-9106	87	26	and	and	CCONJ
crln-9106	87	27	are	be	AUX
crln-9106	87	28	particularly	particularly	ADV
crln-9106	87	29	impressed	impressed	ADJ
crln-9106	87	30	with	with	ADP
crln-9106	87	31	the	the	DET
crln-9106	87	32	ability	ability	NOUN
crln-9106	87	33	to	to	PART
crln-9106	87	34	obtain	obtain	VERB
crln-9106	87	35	reference	reference	NOUN
crln-9106	87	36	assistance	assistance	NOUN
crln-9106	87	37	via	via	ADP
crln-9106	87	38	sms	sms	NOUN
crln-9106	87	39	.	.	PUNCT
crln-9106	88	1	libanswers	libanswer	NOUN
crln-9106	88	2	has	have	AUX
crln-9106	88	3	been	be	AUX
crln-9106	88	4	a	a	DET
crln-9106	88	5	useful	useful	ADJ
crln-9106	88	6	addition	addition	NOUN
crln-9106	88	7	to	to	ADP
crln-9106	88	8	the	the	DET
crln-9106	88	9	reference	reference	NOUN
crln-9106	88	10	tools	tool	NOUN
crln-9106	88	11	of	of	ADP
crln-9106	88	12	the	the	DET
crln-9106	88	13	meriam	meriam	PROPN
crln-9106	88	14	library	library	PROPN
crln-9106	88	15	reference	reference	NOUN
crln-9106	88	16	and	and	CCONJ
crln-9106	88	17	instruction	instruction	NOUN
crln-9106	88	18	department	department	NOUN
crln-9106	88	19	.	.	PUNCT
crln-9106	89	1	the	the	DET
crln-9106	89	2	knowledge	knowledge	NOUN
crln-9106	89	3	base	base	NOUN
crln-9106	89	4	allows	allow	VERB
crln-9106	89	5	librarians	librarians	PROPN
crln-9106	89	6	to	to	PART
crln-9106	89	7	compile	compile	VERB
crln-9106	89	8	a	a	PRON
crln-9106	89	9	(	(	PUNCT
crln-9106	89	10	continues	continue	VERB
crln-9106	89	11	on	on	ADP
crln-9106	89	12	page	page	NOUN
crln-9106	89	13	214	214	NUM
crln-9106	89	14	)	)	PUNCT
crln-9106	90	1	c&rl	c&rl	PROPN
crln-9106	90	2	news	news	NOUN
crln-9106	90	3	april	april	PROPN
crln-9106	90	4	2014	2014	NUM
crln-9106	90	5	214	214	NUM
crln-9106	90	6	“	"	PUNCT
crln-9106	90	7	semi	semi	NOUN
crln-9106	90	8	-	-	NOUN
crln-9106	90	9	finalists	finalist	NOUN
crln-9106	90	10	”	"	PUNCT
crln-9106	90	11	being	be	AUX
crln-9106	90	12	considered	consider	VERB
crln-9106	90	13	for	for	ADP
crln-9106	90	14	inclusion	inclusion	NOUN
crln-9106	90	15	in	in	ADP
crln-9106	90	16	the	the	DET
crln-9106	90	17	75th	75th	ADJ
crln-9106	90	18	anniversary	anniversary	NOUN
crln-9106	90	19	special	special	ADJ
crln-9106	90	20	issue	issue	NOUN
crln-9106	90	21	were	be	AUX
crln-9106	90	22	selected	select	VERB
crln-9106	90	23	by	by	ADP
crln-9106	90	24	members	member	NOUN
crln-9106	90	25	of	of	ADP
crln-9106	90	26	the	the	DET
crln-9106	90	27	c&rl	c&rl	PROPN
crln-9106	90	28	editorial	editorial	PROPN
crln-9106	90	29	board	board	NOUN
crln-9106	90	30	,	,	PUNCT
crln-9106	90	31	as	as	ADV
crln-9106	90	32	well	well	ADV
crln-9106	90	33	as	as	ADP
crln-9106	90	34	by	by	ADP
crln-9106	90	35	several	several	ADJ
crln-9106	90	36	former	former	ADJ
crln-9106	90	37	editors	editor	NOUN
crln-9106	90	38	of	of	ADP
crln-9106	90	39	the	the	DET
crln-9106	90	40	journal	journal	NOUN
crln-9106	90	41	,	,	PUNCT
crln-9106	90	42	including	include	VERB
crln-9106	90	43	richard	richard	PROPN
crln-9106	90	44	m.	m.	PROPN
crln-9106	90	45	dougherty	dougherty	PROPN
crln-9106	90	46	(	(	PUNCT
crln-9106	90	47	1969–74	1969–74	NUM
crln-9106	90	48	)	)	PUNCT
crln-9106	90	49	,	,	PUNCT
crln-9106	90	50	charles	charles	PROPN
crln-9106	90	51	martell	martell	PROPN
crln-9106	90	52	(	(	PUNCT
crln-9106	90	53	1984–90	1984–90	NUM
crln-9106	90	54	)	)	PUNCT
crln-9106	90	55	,	,	PUNCT
crln-9106	90	56	gloriana	gloriana	PROPN
crln-9106	90	57	st	st	PROPN
crln-9106	90	58	.	.	PROPN
crln-9106	90	59	clair	clair	PROPN
crln-9106	90	60	(	(	PUNCT
crln-9106	90	61	1990–96	1990–96	NUM
crln-9106	90	62	)	)	PUNCT
crln-9106	90	63	,	,	PUNCT
crln-9106	90	64	and	and	CCONJ
crln-9106	90	65	william	william	PROPN
crln-9106	90	66	gray	gray	ADJ
crln-9106	90	67	potter	potter	NOUN
crln-9106	90	68	(	(	PUNCT
crln-9106	90	69	2002–08	2002–08	NUM
crln-9106	90	70	)	)	PUNCT
crln-9106	90	71	.	.	PUNCT
crln-9106	91	1	the	the	DET
crln-9106	91	2	full	full	ADJ
crln-9106	91	3	text	text	NOUN
crln-9106	91	4	of	of	ADP
crln-9106	91	5	all	all	DET
crln-9106	91	6	30	30	NUM
crln-9106	91	7	nominated	nominate	VERB
crln-9106	91	8	articles	article	NOUN
crln-9106	91	9	(	(	PUNCT
crln-9106	91	10	as	as	ADV
crln-9106	91	11	well	well	ADV
crln-9106	91	12	as	as	ADP
crln-9106	91	13	every	every	DET
crln-9106	91	14	other	other	ADJ
crln-9106	91	15	article	article	NOUN
crln-9106	91	16	we	we	PRON
crln-9106	91	17	’ve	’ve	AUX
crln-9106	91	18	ever	ever	ADV
crln-9106	91	19	published	publish	VERB
crln-9106	91	20	)	)	PUNCT
crln-9106	91	21	is	be	AUX
crln-9106	91	22	available	available	ADJ
crln-9106	91	23	through	through	ADP
crln-9106	91	24	the	the	DET
crln-9106	91	25	c&rl	c&rl	PROPN
crln-9106	91	26	web	web	NOUN
crln-9106	91	27	site	site	NOUN
crln-9106	91	28	,	,	PUNCT
crln-9106	91	29	and	and	CCONJ
crln-9106	91	30	i	i	PRON
crln-9106	91	31	encourage	encourage	VERB
crln-9106	91	32	you	you	PRON
crln-9106	91	33	to	to	PART
crln-9106	91	34	look	look	VERB
crln-9106	91	35	back	back	ADV
crln-9106	91	36	at	at	ADP
crln-9106	91	37	what	what	PRON
crln-9106	91	38	authors	author	NOUN
crln-9106	91	39	like	like	ADP
crln-9106	91	40	fred	fred	PROPN
crln-9106	91	41	kilgour	kilgour	PROPN
crln-9106	91	42	,	,	PUNCT
crln-9106	91	43	robert	robert	PROPN
crln-9106	91	44	downs	downs	PROPN
crln-9106	91	45	,	,	PUNCT
crln-9106	91	46	constance	constance	NOUN
crln-9106	91	47	mellon	mellon	NOUN
crln-9106	91	48	,	,	PUNCT
crln-9106	91	49	david	david	PROPN
crln-9106	91	50	lewis	lewis	PROPN
crln-9106	91	51	,	,	PUNCT
crln-9106	91	52	and	and	CCONJ
crln-9106	91	53	mark	mark	PROPN
crln-9106	91	54	winston	winston	PROPN
crln-9106	91	55	have	have	AUX
crln-9106	91	56	brought	bring	VERB
crln-9106	91	57	to	to	ADP
crln-9106	91	58	our	our	PRON
crln-9106	91	59	work	work	NOUN
crln-9106	91	60	through	through	ADP
crln-9106	91	61	arguments	argument	NOUN
crln-9106	91	62	advanced	advance	VERB
crln-9106	91	63	through	through	ADP
crln-9106	91	64	their	their	PRON
crln-9106	91	65	articles	article	NOUN
crln-9106	91	66	in	in	ADP
crln-9106	91	67	c&rl	c&rl	PROPN
crln-9106	91	68	.	.	PUNCT
crln-9106	92	1	more	more	ADJ
crln-9106	92	2	information	information	NOUN
crln-9106	92	3	about	about	ADP
crln-9106	92	4	the	the	DET
crln-9106	92	5	75th	75th	ADJ
crln-9106	92	6	anniversary	anniversary	NOUN
crln-9106	92	7	special	special	ADJ
crln-9106	92	8	issue	issue	NOUN
crln-9106	92	9	and	and	CCONJ
crln-9106	92	10	your	your	PRON
crln-9106	92	11	opportunity	opportunity	NOUN
crln-9106	92	12	to	to	PART
crln-9106	92	13	select	select	VERB
crln-9106	92	14	your	your	PRON
crln-9106	92	15	top	top	ADJ
crln-9106	92	16	6	6	NUM
crln-9106	92	17	from	from	ADP
crln-9106	92	18	among	among	ADP
crln-9106	92	19	our	our	PRON
crln-9106	92	20	semi	semi	NOUN
crln-9106	92	21	-	-	NOUN
crln-9106	92	22	finalists	finalist	NOUN
crln-9106	92	23	can	can	AUX
crln-9106	92	24	be	be	AUX
crln-9106	92	25	found	find	VERB
crln-9106	92	26	at	at	ADP
crln-9106	92	27	www.ala.org	www.ala.org	PRON
crln-9106	92	28	/acrl	/acrl	PROPN
crln-9106	92	29	/	/	SYM
crln-9106	92	30	publications	publication	NOUN
crln-9106	92	31	/	/	SYM
crln-9106	92	32	crl75	crl75	PROPN
crln-9106	92	33	.	.	PUNCT
crln-9106	93	1	but	but	CCONJ
crln-9106	93	2	,	,	PUNCT
crln-9106	93	3	wait	wait	VERB
crln-9106	93	4	,	,	PUNCT
crln-9106	93	5	there	there	PRON
crln-9106	93	6	’s	’	VERB
crln-9106	93	7	more	more	ADJ
crln-9106	93	8	!	!	PUNCT
crln-9106	94	1	you	you	PRON
crln-9106	94	2	may	may	AUX
crln-9106	94	3	have	have	AUX
crln-9106	94	4	noticed	notice	VERB
crln-9106	94	5	that	that	SCONJ
crln-9106	94	6	we	we	PRON
crln-9106	94	7	plan	plan	VERB
crln-9106	94	8	to	to	PART
crln-9106	94	9	publish	publish	VERB
crln-9106	94	10	seven	seven	NUM
crln-9106	94	11	articles	article	NOUN
crln-9106	94	12	(	(	PUNCT
crln-9106	94	13	and	and	CCONJ
crln-9106	94	14	companion	companion	NOUN
crln-9106	94	15	essays	essay	NOUN
crln-9106	94	16	)	)	PUNCT
crln-9106	94	17	in	in	ADP
crln-9106	94	18	the	the	DET
crln-9106	94	19	75th	75th	ADJ
crln-9106	94	20	anniversary	anniversary	NOUN
crln-9106	94	21	special	special	ADJ
crln-9106	94	22	issue	issue	NOUN
crln-9106	94	23	,	,	PUNCT
crln-9106	94	24	but	but	CCONJ
crln-9106	94	25	our	our	PRON
crln-9106	94	26	survey	survey	NOUN
crln-9106	94	27	only	only	ADV
crln-9106	94	28	asks	ask	VERB
crln-9106	94	29	for	for	ADP
crln-9106	94	30	your	your	PRON
crln-9106	94	31	top	top	ADJ
crln-9106	94	32	6	6	NUM
crln-9106	94	33	.	.	PUNCT
crln-9106	95	1	that	that	PRON
crln-9106	95	2	is	be	AUX
crln-9106	95	3	because	because	SCONJ
crln-9106	95	4	you	you	PRON
crln-9106	95	5	will	will	AUX
crln-9106	95	6	select	select	VERB
crln-9106	95	7	the	the	DET
crln-9106	95	8	final	final	ADJ
crln-9106	95	9	article	article	NOUN
crln-9106	95	10	to	to	PART
crln-9106	95	11	be	be	AUX
crln-9106	95	12	included	include	VERB
crln-9106	95	13	in	in	ADP
crln-9106	95	14	the	the	DET
crln-9106	95	15	special	special	ADJ
crln-9106	95	16	issue	issue	NOUN
crln-9106	95	17	.	.	PUNCT
crln-9106	96	1	after	after	SCONJ
crln-9106	96	2	you	you	PRON
crln-9106	96	3	select	select	VERB
crln-9106	96	4	your	your	PRON
crln-9106	96	5	top	top	ADJ
crln-9106	96	6	6	6	NUM
crln-9106	96	7	from	from	ADP
crln-9106	96	8	the	the	DET
crln-9106	96	9	30	30	NUM
crln-9106	96	10	semi	semi	NOUN
crln-9106	96	11	-	-	NOUN
crln-9106	96	12	finalists	finalist	NOUN
crln-9106	96	13	selected	select	VERB
crln-9106	96	14	by	by	ADP
crln-9106	96	15	c&rl	c&rl	PROPN
crln-9106	96	16	editors	editor	NOUN
crln-9106	96	17	,	,	PUNCT
crln-9106	96	18	you	you	PRON
crln-9106	96	19	will	will	AUX
crln-9106	96	20	be	be	AUX
crln-9106	96	21	able	able	ADJ
crln-9106	96	22	to	to	PART
crln-9106	96	23	make	make	VERB
crln-9106	96	24	your	your	PRON
crln-9106	96	25	own	own	ADJ
crln-9106	96	26	nomination	nomination	NOUN
crln-9106	96	27	for	for	ADP
crln-9106	96	28	the	the	DET
crln-9106	96	29	people	people	NOUN
crln-9106	96	30	’s	’s	PART
crln-9106	96	31	choice	choice	NOUN
crln-9106	96	32	.	.	PUNCT
crln-9106	97	1	in	in	ADP
crln-9106	97	2	casting	cast	VERB
crln-9106	97	3	your	your	PRON
crln-9106	97	4	vote	vote	NOUN
crln-9106	97	5	for	for	ADP
crln-9106	97	6	the	the	DET
crln-9106	97	7	people	people	NOUN
crln-9106	97	8	’s	’s	PART
crln-9106	97	9	choice	choice	NOUN
crln-9106	97	10	,	,	PUNCT
crln-9106	97	11	we	we	PRON
crln-9106	97	12	ask	ask	VERB
crln-9106	97	13	you	you	PRON
crln-9106	97	14	to	to	PART
crln-9106	97	15	consider	consider	VERB
crln-9106	97	16	the	the	DET
crln-9106	97	17	following	follow	VERB
crln-9106	97	18	questions	question	NOUN
crln-9106	97	19	:	:	PUNCT
crln-9106	97	20	•	•	INTJ
crln-9106	97	21	did	do	AUX
crln-9106	97	22	this	this	DET
crln-9106	97	23	article	article	NOUN
crln-9106	97	24	identify	identify	VERB
crln-9106	97	25	a	a	DET
crln-9106	97	26	critical	critical	ADJ
crln-9106	97	27	issue	issue	NOUN
crln-9106	97	28	that	that	PRON
crln-9106	97	29	would	would	AUX
crln-9106	97	30	shape	shape	VERB
crln-9106	97	31	the	the	DET
crln-9106	97	32	future	future	NOUN
crln-9106	97	33	of	of	ADP
crln-9106	97	34	the	the	DET
crln-9106	97	35	field	field	NOUN
crln-9106	97	36	,	,	PUNCT
crln-9106	97	37	or	or	CCONJ
crln-9106	97	38	was	be	AUX
crln-9106	97	39	it	it	PRON
crln-9106	97	40	representative	representative	NOUN
crln-9106	97	41	of	of	ADP
crln-9106	97	42	a	a	DET
crln-9106	97	43	critical	critical	ADJ
crln-9106	97	44	discussion	discussion	NOUN
crln-9106	97	45	in	in	ADP
crln-9106	97	46	the	the	DET
crln-9106	97	47	field	field	NOUN
crln-9106	97	48	at	at	ADP
crln-9106	97	49	the	the	DET
crln-9106	97	50	time	time	NOUN
crln-9106	97	51	of	of	ADP
crln-9106	97	52	publication	publication	NOUN
crln-9106	97	53	?	?	PUNCT
crln-9106	98	1	•	•	INTJ
crln-9106	98	2	did	do	AUX
crln-9106	98	3	this	this	DET
crln-9106	98	4	article	article	NOUN
crln-9106	98	5	contribute	contribute	VERB
crln-9106	98	6	to	to	ADP
crln-9106	98	7	an	an	DET
crln-9106	98	8	enduring	endure	VERB
crln-9106	98	9	concern	concern	NOUN
crln-9106	98	10	in	in	ADP
crln-9106	98	11	the	the	DET
crln-9106	98	12	field	field	NOUN
crln-9106	98	13	that	that	PRON
crln-9106	98	14	is	be	AUX
crln-9106	98	15	still	still	ADV
crln-9106	98	16	represented	represent	VERB
crln-9106	98	17	in	in	ADP
crln-9106	98	18	the	the	DET
crln-9106	98	19	strategic	strategic	ADJ
crln-9106	98	20	directions	direction	NOUN
crln-9106	98	21	of	of	ADP
crln-9106	98	22	the	the	DET
crln-9106	98	23	association	association	NOUN
crln-9106	98	24	,	,	PUNCT
crln-9106	98	25	or	or	CCONJ
crln-9106	98	26	did	do	AUX
crln-9106	98	27	it	it	PRON
crln-9106	98	28	help	help	VERB
crln-9106	98	29	to	to	PART
crln-9106	98	30	launch	launch	VERB
crln-9106	98	31	a	a	DET
crln-9106	98	32	new	new	ADJ
crln-9106	98	33	strategic	strategic	ADJ
crln-9106	98	34	direction	direction	NOUN
crln-9106	98	35	?	?	PUNCT
crln-9106	99	1	•	•	INTJ
crln-9106	99	2	did	do	AUX
crln-9106	99	3	this	this	DET
crln-9106	99	4	article	article	NOUN
crln-9106	99	5	represent	represent	VERB
crln-9106	99	6	the	the	DET
crln-9106	99	7	level	level	NOUN
crln-9106	99	8	of	of	ADP
crln-9106	99	9	excellence	excellence	NOUN
crln-9106	99	10	in	in	ADP
crln-9106	99	11	research	research	NOUN
crln-9106	99	12	design	design	NOUN
crln-9106	99	13	or	or	CCONJ
crln-9106	99	14	discussion	discussion	NOUN
crln-9106	99	15	that	that	PRON
crln-9106	99	16	should	should	AUX
crln-9106	99	17	be	be	AUX
crln-9106	99	18	promoted	promote	VERB
crln-9106	99	19	in	in	ADP
crln-9106	99	20	our	our	PRON
crln-9106	99	21	journal	journal	NOUN
crln-9106	99	22	?	?	PUNCT
crln-9106	100	1	•	•	INTJ
crln-9106	100	2	was	be	AUX
crln-9106	100	3	this	this	DET
crln-9106	100	4	article	article	NOUN
crln-9106	100	5	simply	simply	ADV
crln-9106	100	6	important	important	ADJ
crln-9106	100	7	to	to	ADP
crln-9106	100	8	you	you	PRON
crln-9106	100	9	,	,	PUNCT
crln-9106	100	10	a	a	DET
crln-9106	100	11	c&rl	c&rl	PROPN
crln-9106	100	12	reader	reader	NOUN
crln-9106	100	13	,	,	PUNCT
crln-9106	100	14	in	in	ADP
crln-9106	100	15	shaping	shape	VERB
crln-9106	100	16	your	your	PRON
crln-9106	100	17	own	own	ADJ
crln-9106	100	18	work	work	NOUN
crln-9106	100	19	?	?	PUNCT
crln-9106	101	1	the	the	DET
crln-9106	101	2	article	article	NOUN
crln-9106	101	3	that	that	PRON
crln-9106	101	4	receives	receive	VERB
crln-9106	101	5	the	the	DET
crln-9106	101	6	most	most	ADJ
crln-9106	101	7	votes	vote	NOUN
crln-9106	101	8	in	in	ADP
crln-9106	101	9	the	the	DET
crln-9106	101	10	people	people	NOUN
crln-9106	101	11	’s	’s	PART
crln-9106	101	12	choice	choice	NOUN
crln-9106	101	13	category	category	NOUN
crln-9106	101	14	will	will	AUX
crln-9106	101	15	join	join	VERB
crln-9106	101	16	the	the	DET
crln-9106	101	17	other	other	ADJ
crln-9106	101	18	six	six	NUM
crln-9106	101	19	top	top	ADJ
crln-9106	101	20	vote	vote	NOUN
crln-9106	101	21	-	-	PUNCT
crln-9106	101	22	getters	getter	NOUN
crln-9106	101	23	in	in	ADP
crln-9106	101	24	the	the	DET
crln-9106	101	25	survey	survey	NOUN
crln-9106	101	26	to	to	PART
crln-9106	101	27	make	make	VERB
crln-9106	101	28	up	up	ADP
crln-9106	101	29	the	the	DET
crln-9106	101	30	75th	75th	ADJ
crln-9106	101	31	anniversary	anniversary	NOUN
crln-9106	101	32	special	special	ADJ
crln-9106	101	33	issue	issue	NOUN
crln-9106	101	34	.	.	PUNCT
crln-9106	102	1	the	the	DET
crln-9106	102	2	issue	issue	NOUN
crln-9106	102	3	will	will	AUX
crln-9106	102	4	be	be	AUX
crln-9106	102	5	published	publish	VERB
crln-9106	102	6	in	in	ADP
crln-9106	102	7	march	march	PROPN
crln-9106	102	8	2015	2015	NUM
crln-9106	102	9	and	and	CCONJ
crln-9106	102	10	discussed	discuss	VERB
crln-9106	102	11	at	at	ADP
crln-9106	102	12	the	the	DET
crln-9106	102	13	acrl	acrl	ADJ
crln-9106	102	14	2015	2015	NUM
crln-9106	102	15	in	in	ADP
crln-9106	102	16	portland	portland	NOUN
crln-9106	102	17	as	as	ADP
crln-9106	102	18	part	part	NOUN
crln-9106	102	19	of	of	ADP
crln-9106	102	20	the	the	DET
crln-9106	102	21	yearlong	yearlong	ADJ
crln-9106	102	22	celebration	celebration	NOUN
crln-9106	102	23	of	of	ADP
crln-9106	102	24	acrl	acrl	ADJ
crln-9106	102	25	’s	’s	NUM
crln-9106	102	26	75th	75th	ADJ
crln-9106	102	27	anniversary	anniversary	NOUN
crln-9106	102	28	.	.	PUNCT
crln-9106	103	1	a	a	DET
crln-9106	103	2	link	link	NOUN
crln-9106	103	3	to	to	ADP
crln-9106	103	4	the	the	DET
crln-9106	103	5	75th	75th	ADJ
crln-9106	103	6	anniversary	anniversary	NOUN
crln-9106	103	7	special	special	ADJ
crln-9106	103	8	issue	issue	NOUN
crln-9106	103	9	survey	survey	NOUN
crln-9106	103	10	,	,	PUNCT
crln-9106	103	11	along	along	ADP
crln-9106	103	12	with	with	ADP
crln-9106	103	13	a	a	DET
crln-9106	103	14	list	list	NOUN
crln-9106	103	15	of	of	ADP
crln-9106	103	16	articles	article	NOUN
crln-9106	103	17	,	,	PUNCT
crln-9106	103	18	is	be	AUX
crln-9106	103	19	available	available	ADJ
crln-9106	103	20	at	at	ADP
crln-9106	103	21	www.ala.org/acrl/publications/crl75	www.ala.org/acrl/publications/crl75	PROPN
crln-9106	103	22	.	.	PUNCT
crln-9106	104	1	voting	voting	NOUN
crln-9106	104	2	is	be	AUX
crln-9106	104	3	open	open	ADJ
crln-9106	104	4	through	through	ADP
crln-9106	104	5	april	april	PROPN
crln-9106	104	6	30	30	NUM
crln-9106	104	7	,	,	PUNCT
crln-9106	104	8	2014	2014	NUM
crln-9106	104	9	.	.	PUNCT
crln-9106	105	1	vote	vote	VERB
crln-9106	105	2	once	once	ADV
crln-9106	105	3	,	,	PUNCT
crln-9106	105	4	vote	vote	VERB
crln-9106	105	5	well	well	ADV
crln-9106	105	6	,	,	PUNCT
crln-9106	105	7	and	and	CCONJ
crln-9106	105	8	come	come	VERB
crln-9106	105	9	to	to	ADP
crln-9106	105	10	portland	portland	VERB
crln-9106	105	11	to	to	PART
crln-9106	105	12	discuss	discuss	VERB
crln-9106	105	13	the	the	DET
crln-9106	105	14	past	past	NOUN
crln-9106	105	15	and	and	CCONJ
crln-9106	105	16	future	future	NOUN
crln-9106	105	17	of	of	ADP
crln-9106	105	18	academic	academic	ADJ
crln-9106	105	19	library	library	NOUN
crln-9106	105	20	research	research	NOUN
crln-9106	105	21	published	publish	VERB
crln-9106	105	22	in	in	ADP
crln-9106	105	23	college	college	PROPN
crln-9106	105	24	&	&	CCONJ
crln-9106	105	25	research	research	NOUN
crln-9106	105	26	libraries	library	NOUN
crln-9106	105	27	!	!	PUNCT
crln-9106	106	1	practical	practical	ADJ
crln-9106	106	2	and	and	CCONJ
crln-9106	106	3	convenient	convenient	ADJ
crln-9106	106	4	database	database	NOUN
crln-9106	106	5	for	for	ADP
crln-9106	106	6	patrons	patron	NOUN
crln-9106	106	7	,	,	PUNCT
crln-9106	106	8	and	and	CCONJ
crln-9106	106	9	by	by	ADP
crln-9106	106	10	combining	combine	VERB
crln-9106	106	11	libchat	libchat	PRON
crln-9106	106	12	and	and	CCONJ
crln-9106	106	13	sms	sm	VERB
crln-9106	106	14	reference	reference	NOUN
crln-9106	106	15	services	service	NOUN
crln-9106	106	16	,	,	PUNCT
crln-9106	106	17	libanswers	libanswer	NOUN
crln-9106	106	18	provides	provide	VERB
crln-9106	106	19	an	an	DET
crln-9106	106	20	easy	easy	ADJ
crln-9106	106	21	one	one	NUM
crln-9106	106	22	-	-	PUNCT
crln-9106	106	23	stop	stop	NOUN
crln-9106	106	24	interface	interface	NOUN
crln-9106	106	25	for	for	SCONJ
crln-9106	106	26	patrons	patron	NOUN
crln-9106	106	27	to	to	PART
crln-9106	106	28	get	get	VERB
crln-9106	106	29	digital	digital	ADJ
crln-9106	106	30	reference	reference	NOUN
crln-9106	106	31	assistance	assistance	NOUN
crln-9106	106	32	.	.	PUNCT
crln-9106	107	1	the	the	DET
crln-9106	107	2	query	query	NOUN
crln-9106	107	3	spy	spy	NOUN
crln-9106	107	4	and	and	CCONJ
crln-9106	107	5	the	the	DET
crln-9106	107	6	added	add	VERB
crln-9106	107	7	feature	feature	NOUN
crln-9106	107	8	of	of	ADP
crln-9106	107	9	reference	reference	NOUN
crln-9106	107	10	analytics	analytic	NOUN
crln-9106	107	11	allows	allow	VERB
crln-9106	107	12	librarians	librarians	PROPN
crln-9106	107	13	to	to	PART
crln-9106	107	14	have	have	VERB
crln-9106	107	15	a	a	DET
crln-9106	107	16	more	more	ADV
crln-9106	107	17	complete	complete	ADJ
crln-9106	107	18	understanding	understanding	NOUN
crln-9106	107	19	of	of	ADP
crln-9106	107	20	reference	reference	NOUN
crln-9106	107	21	interactions	interaction	NOUN
crln-9106	107	22	,	,	PUNCT
crln-9106	107	23	which	which	PRON
crln-9106	107	24	can	can	AUX
crln-9106	107	25	further	far	ADV
crln-9106	107	26	enhance	enhance	VERB
crln-9106	107	27	service	service	NOUN
crln-9106	107	28	to	to	ADP
crln-9106	107	29	patrons	patron	NOUN
crln-9106	107	30	.	.	PUNCT
crln-9106	108	1	overall	overall	ADJ
crln-9106	108	2	,	,	PUNCT
crln-9106	108	3	libanswers	libanswer	NOUN
crln-9106	108	4	provides	provide	VERB
crln-9106	108	5	an	an	DET
crln-9106	108	6	easy	easy	ADJ
crln-9106	108	7	to	to	PART
crln-9106	108	8	use	use	VERB
crln-9106	108	9	customizable	customizable	ADJ
crln-9106	108	10	product	product	NOUN
crln-9106	108	11	that	that	PRON
crln-9106	108	12	has	have	AUX
crln-9106	108	13	greatly	greatly	ADV
crln-9106	108	14	benefitted	benefit	VERB
crln-9106	108	15	the	the	DET
crln-9106	108	16	meriam	meriam	PROPN
crln-9106	108	17	library	library	PROPN
crln-9106	108	18	.	.	PUNCT
crln-9106	109	1	notes	note	NOUN
crln-9106	109	2	1	1	NUM
crln-9106	109	3	.	.	PUNCT
crln-9106	109	4	libanswers	libanswer	VERB
crln-9106	109	5	community	community	NOUN
crln-9106	109	6	site	site	NOUN
crln-9106	109	7	,	,	PUNCT
crln-9106	109	8	springshare	springshare	NOUN
crln-9106	109	9	,	,	PUNCT
crln-9106	109	10	accessed	access	VERB
crln-9106	109	11	november	november	PROPN
crln-9106	109	12	22	22	NUM
crln-9106	109	13	,	,	PUNCT
crln-9106	109	14	2013	2013	NUM
crln-9106	109	15	,	,	PUNCT
crln-9106	109	16	http://	http://	PROPN
crln-9106	109	17	springshare.com/libanswers/	springshare.com/libanswers/	VERB
crln-9106	109	18	2	2	NUM
crln-9106	109	19	.	.	PUNCT
crln-9106	109	20	read	read	VERB
crln-9106	109	21	the	the	DET
crln-9106	109	22	review	review	NOUN
crln-9106	109	23	of	of	ADP
crln-9106	109	24	libanswers	libanswer	NOUN
crln-9106	109	25	in	in	ADP
crln-9106	109	26	the	the	DET
crln-9106	109	27	april	april	PROPN
crln-9106	109	28	2011	2011	NUM
crln-9106	109	29	charleston	charleston	NOUN
crln-9106	109	30	review	review	NOUN
crln-9106	109	31	.	.	PUNCT
crln-9106	110	1	3	3	X
crln-9106	110	2	.	.	X
crln-9106	110	3	more	more	ADJ
crln-9106	110	4	examples	example	NOUN
crln-9106	110	5	of	of	ADP
crln-9106	110	6	the	the	DET
crln-9106	110	7	customizable	customizable	ADJ
crln-9106	110	8	libanswer	libanswer	NOUN
crln-9106	110	9	’s	’s	PART
crln-9106	110	10	landing	landing	NOUN
crln-9106	110	11	pages	page	NOUN
crln-9106	110	12	are	be	AUX
crln-9106	110	13	available	available	ADJ
crln-9106	110	14	at	at	ADP
crln-9106	110	15	the	the	DET
crln-9106	110	16	springshare	springshare	NOUN
crln-9106	110	17	libanswers	libanswer	NOUN
crln-9106	110	18	community	community	NOUN
crln-9106	110	19	site	site	NOUN
crln-9106	110	20	:	:	PUNCT
crln-9106	110	21	http://community.libanswers.com/.	http://community.libanswers.com/.	PROPN
crln-9106	110	22	4	4	NUM
crln-9106	110	23	.	.	NUM
crln-9106	111	1	more	more	ADJ
crln-9106	111	2	information	information	NOUN
crln-9106	111	3	on	on	ADP
crln-9106	111	4	question	question	NOUN
crln-9106	111	5	point	point	NOUN
crln-9106	111	6	is	be	AUX
crln-9106	111	7	available	available	ADJ
crln-9106	111	8	at	at	ADP
crln-9106	111	9	www.questionpoint.org/.	www.questionpoint.org/.	PROPN
crln-9106	111	10	5	5	NUM
crln-9106	111	11	.	.	PUNCT
crln-9106	112	1	see	see	VERB
crln-9106	112	2	william	william	PROPN
crln-9106	112	3	breitbach	breitbach	PROPN
crln-9106	112	4	’s	’s	PART
crln-9106	112	5	october	october	PROPN
crln-9106	112	6	2012	2012	NUM
crln-9106	112	7	review	review	NOUN
crln-9106	112	8	in	in	ADP
crln-9106	112	9	the	the	DET
crln-9106	112	10	charleston	charleston	NOUN
crln-9106	112	11	advisor	advisor	NOUN
crln-9106	112	12	,	,	PUNCT
crln-9106	112	13	“	"	PUNCT
crln-9106	112	14	libchat	libchat	NOUN
crln-9106	112	15	:	:	PUNCT
crln-9106	112	16	an	an	DET
crln-9106	112	17	add	add	VERB
crln-9106	112	18	-	-	PUNCT
crln-9106	112	19	on	on	ADP
crln-9106	112	20	module	module	NOUN
crln-9106	112	21	for	for	ADP
crln-9106	112	22	springshare	springshare	PROPN
crln-9106	112	23	’s	’s	PART
crln-9106	112	24	libanswers	libanswer	NOUN
crln-9106	112	25	,	,	PUNCT
crln-9106	112	26	”	"	PUNCT
crln-9106	112	27	http://dx.doi.org/10.5260	http://dx.doi.org/10.5260	NOUN
crln-9106	113	1	/chara.14.2.32	/chara.14.2.32	NOUN
crln-9106	113	2	.	.	PUNCT
crln-9106	114	1	6	6	X
crln-9106	114	2	.	.	X
crln-9106	114	3	libguide	libguide	ADJ
crln-9106	114	4	information	information	NOUN
crln-9106	114	5	can	can	AUX
crln-9106	114	6	be	be	AUX
crln-9106	114	7	found	find	VERB
crln-9106	114	8	at	at	ADP
crln-9106	114	9	http://springshare.com/libguides/.	http://springshare.com/libguides/.	PROPN
crln-9106	114	10	7	7	NUM
crln-9106	114	11	.	.	PROPN
crln-9106	114	12	reference	reference	NOUN
crln-9106	114	13	analytics	analytic	NOUN
crln-9106	114	14	information	information	NOUN
crln-9106	114	15	is	be	AUX
crln-9106	114	16	available	available	ADJ
crln-9106	114	17	at	at	ADP
crln-9106	114	18	http://help.springshare.com/refanalytics	http://help.springshare.com/refanalytic	NOUN
crln-9106	114	19	.	.	PUNCT
crln-9106	115	1	(	(	PUNCT
crln-9106	115	2	“	"	PUNCT
crln-9106	115	3	how	how	SCONJ
crln-9106	115	4	do	do	AUX
crln-9106	115	5	i	i	PRON
crln-9106	115	6	search	search	VERB
crln-9106	115	7	.	.	PUNCT
crln-9106	115	8	.	.	PUNCT
crln-9106	115	9	.	.	PUNCT
crln-9106	115	10	”	"	PUNCT
crln-9106	116	1	cont	cont	NOUN
crln-9106	116	2	.	.	PUNCT
crln-9106	117	1	from	from	ADP
crln-9106	117	2	page	page	NOUN
crln-9106	117	3	200	200	NUM
crln-9106	117	4	)	)	PUNCT