id sid tid token lemma pos crln-8564 1 1 may11b.indd may11b.indd PROPN crln-8564 1 2 c&rl c&rl PROPN crln-8564 1 3 news news NOUN crln-8564 1 4 may may AUX crln-8564 1 5 2011 2011 NUM crln-8564 1 6 284 284 NUM crln-8564 1 7 among among ADP crln-8564 1 8 scholarly scholarly ADJ crln-8564 1 9 publishers publisher NOUN crln-8564 1 10 , , PUNCT crln-8564 1 11 university university NOUN crln-8564 1 12 presses press NOUN crln-8564 1 13 stand stand VERB crln-8564 1 14 out out ADP crln-8564 1 15 because because SCONJ crln-8564 1 16 of of ADP crln-8564 1 17 their their PRON crln-8564 1 18 commitment commitment NOUN crln-8564 1 19 to to ADP crln-8564 1 20 the the DET crln-8564 1 21 broad broad ADJ crln-8564 1 22 dissemination dissemination NOUN crln-8564 1 23 of of ADP crln-8564 1 24 quality quality NOUN crln-8564 1 25 works work NOUN crln-8564 1 26 at at ADP crln-8564 1 27 reasonable reasonable ADJ crln-8564 1 28 prices price NOUN crln-8564 1 29 . . PUNCT crln-8564 2 1 among among ADP crln-8564 2 2 academic academic ADJ crln-8564 2 3 units unit NOUN crln-8564 2 4 of of ADP crln-8564 2 5 universities university NOUN crln-8564 2 6 , , PUNCT crln-8564 2 7 university university NOUN crln-8564 2 8 presses press NOUN crln-8564 2 9 stand stand VERB crln-8564 2 10 out out ADP crln-8564 2 11 because because SCONJ crln-8564 2 12 they they PRON crln-8564 2 13 have have AUX crln-8564 2 14 traditionally traditionally ADV crln-8564 2 15 operated operate VERB crln-8564 2 16 as as ADP crln-8564 2 17 businesses business NOUN crln-8564 2 18 , , PUNCT crln-8564 2 19 with with ADP crln-8564 2 20 far far ADV crln-8564 2 21 greater great ADJ crln-8564 2 22 reliance reliance NOUN crln-8564 2 23 on on ADP crln-8564 2 24 product product NOUN crln-8564 2 25 sales sale NOUN crln-8564 2 26 than than ADP crln-8564 2 27 on on ADP crln-8564 2 28 subsidized subsidized ADJ crln-8564 2 29 funding funding NOUN crln-8564 2 30 . . PUNCT crln-8564 3 1 and and CCONJ crln-8564 3 2 in in ADP crln-8564 3 3 contrast contrast NOUN crln-8564 3 4 to to ADP crln-8564 3 5 academic academic ADJ crln-8564 3 6 libraries library NOUN crln-8564 3 7 that that PRON crln-8564 3 8 serve serve VERB crln-8564 3 9 the the DET crln-8564 3 10 comprehensive comprehensive ADJ crln-8564 3 11 needs need NOUN crln-8564 3 12 of of ADP crln-8564 3 13 the the DET crln-8564 3 14 faculty faculty NOUN crln-8564 3 15 and and CCONJ crln-8564 3 16 students student NOUN crln-8564 3 17 at at ADP crln-8564 3 18 their their PRON crln-8564 3 19 home home NOUN crln-8564 3 20 institutions institution NOUN crln-8564 3 21 , , PUNCT crln-8564 3 22 university university NOUN crln-8564 3 23 presses press NOUN crln-8564 3 24 serve serve VERB crln-8564 3 25 selected select VERB crln-8564 3 26 needs need NOUN crln-8564 3 27 — — PUNCT crln-8564 3 28 for for ADP crln-8564 3 29 published publish VERB crln-8564 3 30 works work NOUN crln-8564 3 31 within within ADP crln-8564 3 32 their their PRON crln-8564 3 33 disciplines discipline NOUN crln-8564 3 34 of of ADP crln-8564 3 35 focus focus NOUN crln-8564 3 36 — — PUNCT crln-8564 3 37 of of ADP crln-8564 3 38 authors author NOUN crln-8564 3 39 and and CCONJ crln-8564 3 40 readers reader NOUN crln-8564 3 41 across across ADP crln-8564 3 42 the the DET crln-8564 3 43 global global ADJ crln-8564 3 44 academic academic ADJ crln-8564 3 45 community community NOUN crln-8564 3 46 . . PUNCT crln-8564 4 1 naturally naturally ADV crln-8564 4 2 these these DET crln-8564 4 3 characteristics characteristic NOUN crln-8564 4 4 inform inform VERB crln-8564 4 5 how how SCONJ crln-8564 4 6 university university NOUN crln-8564 4 7 presses press NOUN crln-8564 4 8 are be AUX crln-8564 4 9 evolving evolve VERB crln-8564 4 10 as as ADV crln-8564 4 11 scholarly scholarly ADJ crln-8564 4 12 communication communication NOUN crln-8564 4 13 goes go VERB crln-8564 4 14 digital digital ADJ crln-8564 4 15 . . PUNCT crln-8564 5 1 how how SCONJ crln-8564 5 2 are be AUX crln-8564 5 3 university university NOUN crln-8564 5 4 presses press VERB crln-8564 5 5 evolving evolve VERB crln-8564 5 6 today today NOUN crln-8564 5 7 , , PUNCT crln-8564 5 8 and and CCONJ crln-8564 5 9 how how SCONJ crln-8564 5 10 are be AUX crln-8564 5 11 they they PRON crln-8564 5 12 thinking think VERB crln-8564 5 13 about about ADP crln-8564 5 14 the the DET crln-8564 5 15 future future NOUN crln-8564 5 16 ? ? PUNCT crln-8564 6 1 the the DET crln-8564 6 2 association association NOUN crln-8564 6 3 of of ADP crln-8564 6 4 american american PROPN crln-8564 6 5 university university PROPN crln-8564 6 6 presses press NOUN crln-8564 6 7 ( ( PUNCT crln-8564 6 8 aaup aaup PROPN crln-8564 6 9 ) ) PUNCT crln-8564 6 10 recently recently ADV crln-8564 6 11 appointed appoint VERB crln-8564 6 12 a a DET crln-8564 6 13 taskforce taskforce NOUN crln-8564 6 14 to to PART crln-8564 6 15 investigate investigate VERB crln-8564 6 16 these these DET crln-8564 6 17 questions question NOUN crln-8564 6 18 . . PUNCT crln-8564 7 1 ( ( PUNCT crln-8564 7 2 please please INTJ crln-8564 7 3 note note VERB crln-8564 7 4 that that SCONJ crln-8564 7 5 , , PUNCT crln-8564 7 6 while while SCONJ crln-8564 7 7 i i PRON crln-8564 7 8 served serve VERB crln-8564 7 9 on on ADP crln-8564 7 10 the the DET crln-8564 7 11 taskforce taskforce NOUN crln-8564 7 12 , , PUNCT crln-8564 7 13 this this DET crln-8564 7 14 article article NOUN crln-8564 7 15 reflects reflect VERB crln-8564 7 16 my my PRON crln-8564 7 17 own own ADJ crln-8564 7 18 views view NOUN crln-8564 7 19 , , PUNCT crln-8564 7 20 not not PART crln-8564 7 21 those those PRON crln-8564 7 22 of of ADP crln-8564 7 23 its its PRON crln-8564 7 24 members member NOUN crln-8564 7 25 . . PUNCT crln-8564 7 26 ) ) PUNCT crln-8564 8 1 the the DET crln-8564 8 2 taskforce taskforce NOUN crln-8564 8 3 ’s ’s PART crln-8564 8 4 report report NOUN crln-8564 8 5 “ " PUNCT crln-8564 8 6 sustaining sustain VERB crln-8564 8 7 scholarly scholarly ADJ crln-8564 8 8 publishing publishing NOUN crln-8564 8 9 : : PUNCT crln-8564 8 10 new new ADJ crln-8564 8 11 business business NOUN crln-8564 8 12 models model NOUN crln-8564 8 13 for for ADP crln-8564 8 14 university university NOUN crln-8564 8 15 presses press NOUN crln-8564 8 16 ” " PUNCT crln-8564 8 17 was be AUX crln-8564 8 18 just just ADV crln-8564 8 19 released release VERB crln-8564 8 20 this this DET crln-8564 8 21 march.1 march.1 NOUN crln-8564 8 22 the the DET crln-8564 8 23 report report NOUN crln-8564 8 24 includes include VERB crln-8564 8 25 a a DET crln-8564 8 26 roundup roundup NOUN crln-8564 8 27 of of ADP crln-8564 8 28 new new ADJ crln-8564 8 29 business business NOUN crln-8564 8 30 model model NOUN crln-8564 8 31 activities activity NOUN crln-8564 8 32 already already ADV crln-8564 8 33 underway underway ADJ crln-8564 8 34 in in ADP crln-8564 8 35 the the DET crln-8564 8 36 university university NOUN crln-8564 8 37 press press NOUN crln-8564 8 38 community community NOUN crln-8564 8 39 . . PUNCT crln-8564 9 1 the the DET crln-8564 9 2 extent extent NOUN crln-8564 9 3 of of ADP crln-8564 9 4 this this DET crln-8564 9 5 activity activity NOUN crln-8564 9 6 was be AUX crln-8564 9 7 eye eye NOUN crln-8564 9 8 - - PUNCT crln-8564 9 9 opening opening NOUN crln-8564 9 10 even even ADV crln-8564 9 11 for for ADP crln-8564 9 12 those those PRON crln-8564 9 13 of of ADP crln-8564 9 14 us we PRON crln-8564 9 15 involved involve VERB crln-8564 9 16 in in ADP crln-8564 9 17 parts part NOUN crln-8564 9 18 of of ADP crln-8564 9 19 it it PRON crln-8564 9 20 ; ; PUNCT crln-8564 9 21 we we PRON crln-8564 9 22 hope hope VERB crln-8564 9 23 that that SCONJ crln-8564 9 24 our our PRON crln-8564 9 25 partners partner NOUN crln-8564 9 26 in in ADP crln-8564 9 27 scholarly scholarly ADJ crln-8564 9 28 communication communication NOUN crln-8564 9 29 will will AUX crln-8564 9 30 also also ADV crln-8564 9 31 find find VERB crln-8564 9 32 it it PRON crln-8564 9 33 informative informative ADJ crln-8564 9 34 and and CCONJ crln-8564 9 35 stimulating stimulating ADJ crln-8564 9 36 . . PUNCT crln-8564 10 1 sustain sustain VERB crln-8564 10 2 what what PRON crln-8564 10 3 ? ? PUNCT crln-8564 11 1 a a DET crln-8564 11 2 good good ADJ crln-8564 11 3 starting start VERB crln-8564 11 4 place place NOUN crln-8564 11 5 for for ADP crln-8564 11 6 this this DET crln-8564 11 7 inquiry inquiry NOUN crln-8564 11 8 was be AUX crln-8564 11 9 to to PART crln-8564 11 10 consider consider VERB crln-8564 11 11 : : PUNCT crln-8564 11 12 what what PRON crln-8564 11 13 exactly exactly ADV crln-8564 11 14 should should AUX crln-8564 11 15 be be AUX crln-8564 11 16 sustained sustain VERB crln-8564 11 17 ? ? PUNCT crln-8564 12 1 some some DET crln-8564 12 2 aspects aspect NOUN crln-8564 12 3 of of ADP crln-8564 12 4 past past ADJ crln-8564 12 5 or or CCONJ crln-8564 12 6 present present ADJ crln-8564 12 7 university university NOUN crln-8564 12 8 press press NOUN crln-8564 12 9 publishing publishing NOUN crln-8564 12 10 practices practice NOUN crln-8564 12 11 have have VERB crln-8564 12 12 no no DET crln-8564 12 13 place place NOUN crln-8564 12 14 in in ADP crln-8564 12 15 our our PRON crln-8564 12 16 future future ADJ crln-8564 12 17 programs program NOUN crln-8564 12 18 or or CCONJ crln-8564 12 19 workflows workflow NOUN crln-8564 12 20 . . PUNCT crln-8564 13 1 presses press NOUN crln-8564 13 2 are be AUX crln-8564 13 3 open open ADJ crln-8564 13 4 to to ADP crln-8564 13 5 transformative transformative NOUN crln-8564 13 6 change change NOUN crln-8564 13 7 ; ; PUNCT crln-8564 13 8 they they PRON crln-8564 13 9 grasp grasp VERB crln-8564 13 10 its its PRON crln-8564 13 11 inevitability inevitability NOUN crln-8564 13 12 and and CCONJ crln-8564 13 13 recognize recognize VERB crln-8564 13 14 its its PRON crln-8564 13 15 potential potential NOUN crln-8564 13 16 . . PUNCT crln-8564 14 1 yet yet CCONJ crln-8564 14 2 certain certain ADJ crln-8564 14 3 elements element NOUN crln-8564 14 4 of of ADP crln-8564 14 5 our our PRON crln-8564 14 6 work work NOUN crln-8564 14 7 , , PUNCT crln-8564 14 8 we we PRON crln-8564 14 9 believe believe VERB crln-8564 14 10 , , PUNCT crln-8564 14 11 are be AUX crln-8564 14 12 absolutely absolutely ADV crln-8564 14 13 critical critical ADJ crln-8564 14 14 to to ADP crln-8564 14 15 the the DET crln-8564 14 16 healthy healthy ADJ crln-8564 14 17 dissemination dissemination NOUN crln-8564 14 18 of of ADP crln-8564 14 19 scholarship scholarship NOUN crln-8564 14 20 . . PUNCT crln-8564 15 1 these these PRON crln-8564 15 2 must must AUX crln-8564 15 3 be be AUX crln-8564 15 4 preserved preserve VERB crln-8564 15 5 as as ADP crln-8564 15 6 scholarly scholarly ADJ crln-8564 15 7 publishing publishing NOUN crln-8564 15 8 moves move NOUN crln-8564 15 9 forward forward ADV crln-8564 15 10 . . PUNCT crln-8564 16 1 the the DET crln-8564 16 2 taskforce taskforce NOUN crln-8564 16 3 identified identify VERB crln-8564 16 4 a a DET crln-8564 16 5 range range NOUN crln-8564 16 6 of of ADP crln-8564 16 7 essential essential ADJ crln-8564 16 8 university university NOUN crln-8564 16 9 press press NOUN crln-8564 16 10 functions function NOUN crln-8564 16 11 that that PRON crln-8564 16 12 might might AUX crln-8564 16 13 be be AUX crln-8564 16 14 grouped group VERB crln-8564 16 15 into into ADP crln-8564 16 16 two two NUM crln-8564 16 17 categories category NOUN crln-8564 16 18 : : PUNCT crln-8564 16 19 ensuring ensure VERB crln-8564 16 20 and and CCONJ crln-8564 16 21 signifying signify VERB crln-8564 16 22 quality quality NOUN crln-8564 16 23 ( ( PUNCT crln-8564 16 24 selection selection NOUN crln-8564 16 25 , , PUNCT crln-8564 16 26 editorial editorial ADJ crln-8564 16 27 engagement engagement NOUN crln-8564 16 28 , , PUNCT crln-8564 16 29 imprimatur imprimatur NOUN crln-8564 16 30 , , PUNCT crln-8564 16 31 independence independence NOUN crln-8564 16 32 ) ) PUNCT crln-8564 16 33 and and CCONJ crln-8564 16 34 promoting promote VERB crln-8564 16 35 broad broad ADJ crln-8564 16 36 readership readership NOUN crln-8564 16 37 ( ( PUNCT crln-8564 16 38 metadata metadata PROPN crln-8564 16 39 , , PUNCT crln-8564 16 40 promotion promotion NOUN crln-8564 16 41 , , PUNCT crln-8564 16 42 print print NOUN crln-8564 16 43 distribution distribution NOUN crln-8564 16 44 , , PUNCT crln-8564 16 45 licensing licensing NOUN crln-8564 16 46 , , PUNCT crln-8564 16 47 managing manage VERB crln-8564 16 48 digital digital ADJ crln-8564 16 49 formats format NOUN crln-8564 16 50 , , PUNCT crln-8564 16 51 and and CCONJ crln-8564 16 52 nurturing nurture VERB crln-8564 16 53 a a DET crln-8564 16 54 long long ADJ crln-8564 16 55 - - PUNCT crln-8564 16 56 term term NOUN crln-8564 16 57 program program NOUN crln-8564 16 58 ) ) PUNCT crln-8564 16 59 . . PUNCT crln-8564 17 1 by by ADP crln-8564 17 2 way way NOUN crln-8564 17 3 of of ADP crln-8564 17 4 encouraging encourage VERB crln-8564 17 5 conversation conversation NOUN crln-8564 17 6 , , PUNCT crln-8564 17 7 the the DET crln-8564 17 8 report report NOUN crln-8564 17 9 offers offer VERB crln-8564 17 10 questions question NOUN crln-8564 17 11 about about ADP crln-8564 17 12 how how SCONJ crln-8564 17 13 these these DET crln-8564 17 14 functions function NOUN crln-8564 17 15 may may AUX crln-8564 17 16 remain remain VERB crln-8564 17 17 integrated integrated ADJ crln-8564 17 18 into into ADP crln-8564 17 19 the the DET crln-8564 17 20 overall overall ADJ crln-8564 17 21 process process NOUN crln-8564 17 22 as as SCONJ crln-8564 17 23 new new ADJ crln-8564 17 24 support support NOUN crln-8564 17 25 models model NOUN crln-8564 17 26 for for ADP crln-8564 17 27 presses press NOUN crln-8564 17 28 are be AUX crln-8564 17 29 developed develop VERB crln-8564 17 30 . . PUNCT crln-8564 18 1 what what PRON crln-8564 18 2 new new ADJ crln-8564 18 3 models model NOUN crln-8564 18 4 ? ? PUNCT crln-8564 19 1 for for ADP crln-8564 19 2 most most ADJ crln-8564 19 3 university university NOUN crln-8564 19 4 presses press NOUN crln-8564 19 5 , , PUNCT crln-8564 19 6 the the DET crln-8564 19 7 shift shift NOUN crln-8564 19 8 to to ADP crln-8564 19 9 digital digital ADJ crln-8564 19 10 means mean VERB crln-8564 19 11 layering layer VERB crln-8564 19 12 on on ADP crln-8564 19 13 digital digital ADJ crln-8564 19 14 publishing publishing NOUN crln-8564 19 15 for for ADP crln-8564 19 16 books book NOUN crln-8564 19 17 while while SCONJ crln-8564 19 18 continuing continue VERB crln-8564 19 19 to to PART crln-8564 19 20 publish publish VERB crln-8564 19 21 ellen ellen PROPN crln-8564 19 22 w. w. PROPN crln-8564 19 23 faran faran PROPN crln-8564 19 24 sustaining sustain VERB crln-8564 19 25 scholarly scholarly ADJ crln-8564 19 26 publishing publish VERB crln-8564 19 27 university university NOUN crln-8564 19 28 presses press NOUN crln-8564 19 29 and and CCONJ crln-8564 19 30 emerging emerge VERB crln-8564 19 31 business business NOUN crln-8564 19 32 models model NOUN crln-8564 19 33 scholarly scholarly ADJ crln-8564 19 34 communication communication NOUN crln-8564 19 35 ellen ellen PROPN crln-8564 19 36 w. w. PROPN crln-8564 19 37 faran faran PROPN crln-8564 19 38 is be AUX crln-8564 19 39 director director NOUN crln-8564 19 40 of of ADP crln-8564 19 41 the the DET crln-8564 19 42 mit mit NOUN crln-8564 19 43 press press NOUN crln-8564 19 44 , , PUNCT crln-8564 19 45 e e NOUN crln-8564 19 46 - - NOUN crln-8564 19 47 mail mail NOUN crln-8564 19 48 : : PUNCT crln-8564 19 49 ewfaran@mit.edu ewfaran@mit.edu PROPN crln-8564 19 50 contact contact NOUN crln-8564 19 51 mike mike PROPN crln-8564 19 52 furlough furlough PROPN crln-8564 19 53 — — PUNCT crln-8564 19 54 series series NOUN crln-8564 19 55 editor editor NOUN crln-8564 19 56 , , PUNCT crln-8564 19 57 assistant assistant NOUN crln-8564 19 58 dean dean NOUN crln-8564 19 59 for for ADP crln-8564 19 60 scholarly scholarly ADJ crln-8564 19 61 communications communication NOUN crln-8564 19 62 , , PUNCT crln-8564 19 63 and and CCONJ crln-8564 19 64 codirector codirector NOUN crln-8564 19 65 of of ADP crln-8564 19 66 the the DET crln-8564 19 67 office office NOUN crln-8564 19 68 of of ADP crln-8564 19 69 digital digital ADJ crln-8564 19 70 scholarly scholarly ADJ crln-8564 19 71 publishing publishing NOUN crln-8564 19 72 at at ADP crln-8564 19 73 penn penn PROPN crln-8564 19 74 state state PROPN crln-8564 19 75 university university PROPN crln-8564 19 76 — — PUNCT crln-8564 19 77 with with ADP crln-8564 19 78 article article NOUN crln-8564 19 79 ideas idea NOUN crln-8564 19 80 , , PUNCT crln-8564 19 81 e e NOUN crln-8564 19 82 - - NOUN crln-8564 19 83 mail mail NOUN crln-8564 19 84 : : PUNCT crln-8564 19 85 mfurlough@psu.edu mfurlough@psu.edu PROPN crln-8564 20 1 © © PROPN crln-8564 20 2 2011 2011 NUM crln-8564 20 3 ellen ellen PROPN crln-8564 20 4 w. w. PROPN crln-8564 20 5 faran faran PROPN crln-8564 20 6 may may AUX crln-8564 20 7 2011 2011 NUM crln-8564 20 8 285 285 NUM crln-8564 20 9 c&rl c&rl PROPN crln-8564 20 10 news news NOUN crln-8564 20 11 in in ADP crln-8564 20 12 the the DET crln-8564 20 13 particular particular ADJ crln-8564 20 14 discipline discipline NOUN crln-8564 20 15 from from ADP crln-8564 20 16 print print NOUN crln-8564 20 17 to to ADP crln-8564 20 18 online online NOUN crln-8564 20 19 and and CCONJ crln-8564 20 20 e e NOUN crln-8564 20 21 - - ADJ crln-8564 20 22 reading reading ADJ crln-8564 20 23 devices device NOUN crln-8564 20 24 . . PUNCT crln-8564 21 1 we we PRON crln-8564 21 2 are be AUX crln-8564 21 3 early early ADJ crln-8564 21 4 in in ADP crln-8564 21 5 the the DET crln-8564 21 6 development development NOUN crln-8564 21 7 of of ADP crln-8564 21 8 effective effective ADJ crln-8564 21 9 channels channel NOUN crln-8564 21 10 for for ADP crln-8564 21 11 e e NOUN crln-8564 21 12 - - NOUN crln-8564 21 13 books book NOUN crln-8564 21 14 . . PUNCT crln-8564 22 1 university university NOUN crln-8564 22 2 presses press NOUN crln-8564 22 3 are be AUX crln-8564 22 4 eager eager ADJ crln-8564 22 5 to to PART crln-8564 22 6 make make VERB crln-8564 22 7 their their PRON crln-8564 22 8 content content NOUN crln-8564 22 9 available available ADJ crln-8564 22 10 to to ADP crln-8564 22 11 both both DET crln-8564 22 12 individuals individual NOUN crln-8564 22 13 and and CCONJ crln-8564 22 14 institutions institution NOUN crln-8564 22 15 “ " PUNCT crln-8564 22 16 when when SCONJ crln-8564 22 17 and and CCONJ crln-8564 22 18 as as SCONJ crln-8564 22 19 they they PRON crln-8564 22 20 want want VERB crln-8564 22 21 it it PRON crln-8564 22 22 ” " PUNCT crln-8564 22 23 but but CCONJ crln-8564 22 24 have have VERB crln-8564 22 25 to to PART crln-8564 22 26 face face VERB crln-8564 22 27 some some DET crln-8564 22 28 serious serious ADJ crln-8564 22 29 challenges challenge NOUN crln-8564 22 30 about about ADP crln-8564 22 31 how how SCONJ crln-8564 22 32 to to PART crln-8564 22 33 do do AUX crln-8564 22 34 this this PRON crln-8564 22 35 sustainably sustainably ADV crln-8564 22 36 . . PUNCT crln-8564 23 1 concerns concern NOUN crln-8564 23 2 include include VERB crln-8564 23 3 consumer consumer NOUN crln-8564 23 4 expectations expectation NOUN crln-8564 23 5 around around ADP crln-8564 23 6 low low ADJ crln-8564 23 7 prices price NOUN crln-8564 23 8 for for ADP crln-8564 23 9 e e NOUN crln-8564 23 10 - - NOUN crln-8564 23 11 content content NOUN crln-8564 23 12 , , PUNCT crln-8564 23 13 unsettled unsettled ADJ crln-8564 23 14 file file NOUN crln-8564 23 15 format format NOUN crln-8564 23 16 requirements requirement NOUN crln-8564 23 17 of of ADP crln-8564 23 18 third third ADJ crln-8564 23 19 - - PUNCT crln-8564 23 20 party party NOUN crln-8564 23 21 vendors vendor NOUN crln-8564 23 22 , , PUNCT crln-8564 23 23 and and CCONJ crln-8564 23 24 the the DET crln-8564 23 25 implications implication NOUN crln-8564 23 26 of of ADP crln-8564 23 27 networked networked ADJ crln-8564 23 28 purchases purchase NOUN crln-8564 23 29 for for ADP crln-8564 23 30 lower low ADJ crln-8564 23 31 unit unit NOUN crln-8564 23 32 sales sale NOUN crln-8564 23 33 . . PUNCT crln-8564 24 1 many many ADJ crln-8564 24 2 university university NOUN crln-8564 24 3 presses press NOUN crln-8564 24 4 are be AUX crln-8564 24 5 proceeding proceed VERB crln-8564 24 6 to to PART crln-8564 24 7 join join VERB crln-8564 24 8 new new ADJ crln-8564 24 9 e e NOUN crln-8564 24 10 - - NOUN crln-8564 24 11 book book NOUN crln-8564 24 12 collections collection NOUN crln-8564 24 13 despite despite SCONJ crln-8564 24 14 the the DET crln-8564 24 15 very very ADV crln-8564 24 16 real real ADJ crln-8564 24 17 risk risk NOUN crln-8564 24 18 of of ADP crln-8564 24 19 significant significant ADJ crln-8564 24 20 reductions reduction NOUN crln-8564 24 21 in in ADP crln-8564 24 22 unit unit NOUN crln-8564 24 23 sales sale NOUN crln-8564 24 24 ( ( PUNCT crln-8564 24 25 of of ADP crln-8564 24 26 either either PRON crln-8564 24 27 print print NOUN crln-8564 24 28 or or CCONJ crln-8564 24 29 e e NOUN crln-8564 24 30 - - NOUN crln-8564 24 31 book book NOUN crln-8564 24 32 editions edition NOUN crln-8564 24 33 ) ) PUNCT crln-8564 24 34 . . PUNCT crln-8564 25 1 two two NUM crln-8564 25 2 - - PUNCT crln-8564 25 3 to to ADP crln-8564 25 4 - - PUNCT crln-8564 25 5 three three NUM crln-8564 25 6 years year NOUN crln-8564 25 7 from from ADP crln-8564 25 8 now now ADV crln-8564 25 9 we we PRON crln-8564 25 10 will will AUX crln-8564 25 11 all all ADV crln-8564 25 12 understand understand VERB crln-8564 25 13 a a DET crln-8564 25 14 lot lot NOUN crln-8564 25 15 more more ADJ crln-8564 25 16 about about ADP crln-8564 25 17 how how SCONJ crln-8564 25 18 libraries library NOUN crln-8564 25 19 are be AUX crln-8564 25 20 buying buy VERB crln-8564 25 21 university university NOUN crln-8564 25 22 press press NOUN crln-8564 25 23 e e NOUN crln-8564 25 24 - - NOUN crln-8564 25 25 books book NOUN crln-8564 25 26 . . PUNCT crln-8564 26 1 some some DET crln-8564 26 2 e e NOUN crln-8564 26 3 - - NOUN crln-8564 26 4 book book NOUN crln-8564 26 5 collections collection NOUN crln-8564 26 6 will will AUX crln-8564 26 7 offer offer VERB crln-8564 26 8 title title NOUN crln-8564 26 9 by by ADP crln-8564 26 10 title title NOUN crln-8564 26 11 as as ADV crln-8564 26 12 well well ADV crln-8564 26 13 as as ADP crln-8564 26 14 collection collection NOUN crln-8564 26 15 purchasing purchasing NOUN crln-8564 26 16 options option NOUN crln-8564 26 17 , , PUNCT crln-8564 26 18 perpetual perpetual ADJ crln-8564 26 19 access access NOUN crln-8564 26 20 purchase purchase NOUN crln-8564 26 21 or or CCONJ crln-8564 26 22 subscription subscription NOUN crln-8564 26 23 options option NOUN crln-8564 26 24 , , PUNCT crln-8564 26 25 and and CCONJ crln-8564 26 26 an an DET crln-8564 26 27 evolving evolve VERB crln-8564 26 28 assortment assortment NOUN crln-8564 26 29 of of ADP crln-8564 26 30 subject subject ADJ crln-8564 26 31 area area NOUN crln-8564 26 32 collections collection NOUN crln-8564 26 33 . . PUNCT crln-8564 27 1 usage usage NOUN crln-8564 27 2 metrics metric NOUN crln-8564 27 3 or or CCONJ crln-8564 27 4 patron patron NOUN crln-8564 27 5 driven drive VERB crln-8564 27 6 acquisitions acquisition NOUN crln-8564 27 7 for for ADP crln-8564 27 8 some some DET crln-8564 27 9 libraries library NOUN crln-8564 27 10 will will AUX crln-8564 27 11 have have VERB crln-8564 27 12 an an DET crln-8564 27 13 impact impact NOUN crln-8564 27 14 on on ADP crln-8564 27 15 their their PRON crln-8564 27 16 purchasing purchasing NOUN crln-8564 27 17 patterns pattern NOUN crln-8564 27 18 over over ADP crln-8564 27 19 time time NOUN crln-8564 27 20 . . PUNCT crln-8564 28 1 some some DET crln-8564 28 2 librarians librarian NOUN crln-8564 28 3 tell tell VERB crln-8564 28 4 us we PRON crln-8564 28 5 that that SCONJ crln-8564 28 6 they they PRON crln-8564 28 7 will will AUX crln-8564 28 8 immediately immediately ADV crln-8564 28 9 drop drop VERB crln-8564 28 10 print print NOUN crln-8564 28 11 purchases purchase NOUN crln-8564 28 12 once once ADV crln-8564 28 13 e e NOUN crln-8564 28 14 - - NOUN crln-8564 28 15 books book NOUN crln-8564 28 16 are be AUX crln-8564 28 17 available available ADJ crln-8564 28 18 and and CCONJ crln-8564 28 19 others other NOUN crln-8564 28 20 that that SCONJ crln-8564 28 21 they they PRON crln-8564 28 22 will will AUX crln-8564 28 23 continue continue VERB crln-8564 28 24 with with ADP crln-8564 28 25 print print NOUN crln-8564 28 26 at at ADP crln-8564 28 27 the the DET crln-8564 28 28 same same ADJ crln-8564 28 29 level level NOUN crln-8564 28 30 . . PUNCT crln-8564 29 1 major major ADJ crln-8564 29 2 efforts effort NOUN crln-8564 29 3 are be AUX crln-8564 29 4 underway underway ADJ crln-8564 29 5 to to PART crln-8564 29 6 consolidate consolidate VERB crln-8564 29 7 print print NOUN crln-8564 29 8 holdings holding NOUN crln-8564 29 9 and and CCONJ crln-8564 29 10 expand expand VERB crln-8564 29 11 interlibrary interlibrary ADJ crln-8564 29 12 loan loan NOUN crln-8564 29 13 . . PUNCT crln-8564 30 1 it it PRON crln-8564 30 2 is be AUX crln-8564 30 3 hard hard ADJ crln-8564 30 4 to to PART crln-8564 30 5 imagine imagine VERB crln-8564 30 6 that that SCONJ crln-8564 30 7 the the DET crln-8564 30 8 total total ADJ crln-8564 30 9 sales sale NOUN crln-8564 30 10 of of ADP crln-8564 30 11 university university NOUN crln-8564 30 12 press press NOUN crln-8564 30 13 titles title NOUN crln-8564 30 14 will will AUX crln-8564 30 15 not not PART crln-8564 30 16 be be AUX crln-8564 30 17 reduced reduce VERB crln-8564 30 18 by by ADP crln-8564 30 19 these these DET crln-8564 30 20 new new ADJ crln-8564 30 21 dynamics dynamic NOUN crln-8564 30 22 . . PUNCT crln-8564 31 1 specifically specifically ADV crln-8564 31 2 , , PUNCT crln-8564 31 3 sales sale NOUN crln-8564 31 4 to to ADP crln-8564 31 5 individual individual ADJ crln-8564 31 6 scholars scholar NOUN crln-8564 31 7 may may AUX crln-8564 31 8 be be AUX crln-8564 31 9 reduced reduce VERB crln-8564 31 10 as as SCONJ crln-8564 31 11 robust robust ADJ crln-8564 31 12 platforms platform NOUN crln-8564 31 13 containing contain VERB crln-8564 31 14 comprehensive comprehensive ADJ crln-8564 31 15 collections collection NOUN crln-8564 31 16 of of ADP crln-8564 31 17 e e NOUN crln-8564 31 18 - - NOUN crln-8564 31 19 books book NOUN crln-8564 31 20 are be AUX crln-8564 31 21 available available ADJ crln-8564 31 22 to to ADP crln-8564 31 23 them they PRON crln-8564 31 24 24/7 24/7 NUM crln-8564 31 25 . . PUNCT crln-8564 32 1 and and CCONJ crln-8564 32 2 certainly certainly ADV crln-8564 32 3 sales sale NOUN crln-8564 32 4 of of ADP crln-8564 32 5 books book NOUN crln-8564 32 6 assigned assign VERB crln-8564 32 7 or or CCONJ crln-8564 32 8 recommended recommend VERB crln-8564 32 9 to to ADP crln-8564 32 10 students student NOUN crln-8564 32 11 in in ADP crln-8564 32 12 courses course NOUN crln-8564 32 13 may may AUX crln-8564 32 14 decline decline VERB crln-8564 32 15 , , PUNCT crln-8564 32 16 as as ADV crln-8564 32 17 well well ADV crln-8564 32 18 . . PUNCT crln-8564 33 1 the the DET crln-8564 33 2 taskforce taskforce NOUN crln-8564 33 3 report report NOUN crln-8564 33 4 does do AUX crln-8564 33 5 not not PART crln-8564 33 6 directly directly ADV crln-8564 33 7 address address VERB crln-8564 33 8 questions question NOUN crln-8564 33 9 of of ADP crln-8564 33 10 costs cost NOUN crln-8564 33 11 and and CCONJ crln-8564 33 12 the the DET crln-8564 33 13 cost cost NOUN crln-8564 33 14 structure structure NOUN crln-8564 33 15 of of ADP crln-8564 33 16 university university NOUN crln-8564 33 17 presses press NOUN crln-8564 33 18 , , PUNCT crln-8564 33 19 but but CCONJ crln-8564 33 20 it it PRON crln-8564 33 21 describes describe VERB crln-8564 33 22 new new ADJ crln-8564 33 23 models model NOUN crln-8564 33 24 that that PRON crln-8564 33 25 have have VERB crln-8564 33 26 significant significant ADJ crln-8564 33 27 cost cost NOUN crln-8564 33 28 implications implication NOUN crln-8564 33 29 . . PUNCT crln-8564 34 1 it it PRON crln-8564 34 2 seems seem VERB crln-8564 34 3 clear clear ADJ crln-8564 34 4 that that SCONJ crln-8564 34 5 the the DET crln-8564 34 6 e e ADJ crln-8564 34 7 - - ADJ crln-8564 34 8 only only ADJ crln-8564 34 9 portion portion NOUN crln-8564 34 10 of of ADP crln-8564 34 11 our our PRON crln-8564 34 12 new new ADJ crln-8564 34 13 world world NOUN crln-8564 34 14 will will AUX crln-8564 34 15 be be AUX crln-8564 34 16 print print NOUN crln-8564 34 17 editions edition NOUN crln-8564 34 18 through through ADP crln-8564 34 19 traditional traditional ADJ crln-8564 34 20 market market NOUN crln-8564 34 21 channels channel NOUN crln-8564 34 22 ( ( PUNCT crln-8564 34 23 a a DET crln-8564 34 24 process process NOUN crln-8564 34 25 that that PRON crln-8564 34 26 several several ADJ crln-8564 34 27 of of ADP crln-8564 34 28 us we PRON crln-8564 34 29 have have AUX crln-8564 34 30 already already ADV crln-8564 34 31 undertaken undertake VERB crln-8564 34 32 for for ADP crln-8564 34 33 journals journal NOUN crln-8564 34 34 ) ) PUNCT crln-8564 34 35 . . PUNCT crln-8564 35 1 at at ADP crln-8564 35 2 least least ADJ crln-8564 35 3 as as ADP crln-8564 35 4 of of ADP crln-8564 35 5 the the DET crln-8564 35 6 spring spring NOUN crln-8564 35 7 of of ADP crln-8564 35 8 2011 2011 NUM crln-8564 35 9 , , PUNCT crln-8564 35 10 this this DET crln-8564 35 11 shift shift NOUN crln-8564 35 12 has have AUX crln-8564 35 13 not not PART crln-8564 35 14 yet yet ADV crln-8564 35 15 made make VERB crln-8564 35 16 its its PRON crln-8564 35 17 way way NOUN crln-8564 35 18 to to ADP crln-8564 35 19 the the DET crln-8564 35 20 marketplace marketplace NOUN crln-8564 35 21 for for ADP crln-8564 35 22 books book NOUN crln-8564 35 23 . . PUNCT crln-8564 36 1 we we PRON crln-8564 36 2 hear hear VERB crln-8564 36 3 clearly clearly ADV crln-8564 36 4 from from ADP crln-8564 36 5 librarians librarian NOUN crln-8564 36 6 their their PRON crln-8564 36 7 preference preference NOUN crln-8564 36 8 for for ADP crln-8564 36 9 digital digital ADJ crln-8564 36 10 books book NOUN crln-8564 36 11 , , PUNCT crln-8564 36 12 and and CCONJ crln-8564 36 13 the the DET crln-8564 36 14 university university NOUN crln-8564 36 15 press press NOUN crln-8564 36 16 community community NOUN crln-8564 36 17 is be AUX crln-8564 36 18 responding respond VERB crln-8564 36 19 by by ADP crln-8564 36 20 making make VERB crln-8564 36 21 more more ADJ crln-8564 36 22 titles title NOUN crln-8564 36 23 more more ADV crln-8564 36 24 available available ADJ crln-8564 36 25 through through ADP crln-8564 36 26 a a DET crln-8564 36 27 variety variety NOUN crln-8564 36 28 of of ADP crln-8564 36 29 programs program NOUN crln-8564 36 30 . . PUNCT crln-8564 37 1 so so ADV crln-8564 37 2 it it PRON crln-8564 37 3 is be AUX crln-8564 37 4 possible possible ADJ crln-8564 37 5 that that SCONJ crln-8564 37 6 the the DET crln-8564 37 7 institutional institutional ADJ crln-8564 37 8 market market NOUN crln-8564 37 9 will will AUX crln-8564 37 10 undergo undergo VERB crln-8564 37 11 a a DET crln-8564 37 12 dramatic dramatic ADJ crln-8564 37 13 transformation transformation NOUN crln-8564 37 14 just just ADV crln-8564 37 15 in in ADP crln-8564 37 16 the the DET crln-8564 37 17 next next ADJ crln-8564 37 18 two two NUM crln-8564 37 19 years year NOUN crln-8564 37 20 . . PUNCT crln-8564 38 1 but but CCONJ crln-8564 38 2 at at ADP crln-8564 38 3 least least ADJ crln-8564 38 4 for for ADP crln-8564 38 5 now now ADV crln-8564 38 6 , , PUNCT crln-8564 38 7 faculty faculty NOUN crln-8564 38 8 and and CCONJ crln-8564 38 9 students student NOUN crln-8564 38 10 seem seem VERB crln-8564 38 11 to to PART crln-8564 38 12 prefer prefer VERB crln-8564 38 13 print print NOUN crln-8564 38 14 . . PUNCT crln-8564 39 1 certainly certainly ADV crln-8564 39 2 most most ADJ crln-8564 39 3 authors author NOUN crln-8564 39 4 strenuously strenuously ADV crln-8564 39 5 resist resist VERB crln-8564 39 6 e e NOUN crln-8564 39 7 - - ADJ crln-8564 39 8 only only ADJ crln-8564 39 9 publication publication NOUN crln-8564 39 10 strategies strategy NOUN crln-8564 39 11 for for ADP crln-8564 39 12 their their PRON crln-8564 39 13 own own ADJ crln-8564 39 14 work work NOUN crln-8564 39 15 . . PUNCT crln-8564 40 1 the the DET crln-8564 40 2 constituency constituency NOUN crln-8564 40 3 served serve VERB crln-8564 40 4 by by ADP crln-8564 40 5 university university NOUN crln-8564 40 6 presses press NOUN crln-8564 40 7 remains remain VERB crln-8564 40 8 firmly firmly ADV crln-8564 40 9 in in ADP crln-8564 40 10 need need NOUN crln-8564 40 11 of of ADP crln-8564 40 12 both both PRON crln-8564 40 13 print print NOUN crln-8564 40 14 and and CCONJ crln-8564 40 15 digital digital ADJ crln-8564 40 16 publications publication NOUN crln-8564 40 17 . . PUNCT crln-8564 41 1 starting start VERB crln-8564 41 2 in in ADP crln-8564 41 3 the the DET crln-8564 41 4 fall fall NOUN crln-8564 41 5 of of ADP crln-8564 41 6 2009 2009 NUM crln-8564 41 7 , , PUNCT crln-8564 41 8 the the DET crln-8564 41 9 taskforce taskforce NOUN crln-8564 41 10 surveyed survey VERB crln-8564 41 11 the the DET crln-8564 41 12 directors director NOUN crln-8564 41 13 of of ADP crln-8564 41 14 the the DET crln-8564 41 15 aaup aaup PROPN crln-8564 41 16 member member NOUN crln-8564 41 17 presses press NOUN crln-8564 41 18 seeking seek VERB crln-8564 41 19 “ " PUNCT crln-8564 41 20 new new ADJ crln-8564 41 21 model model NOUN crln-8564 41 22 ” " PUNCT crln-8564 41 23 activities activity NOUN crln-8564 41 24 . . PUNCT crln-8564 42 1 the the DET crln-8564 42 2 activities activity NOUN crln-8564 42 3 were be AUX crln-8564 42 4 then then ADV crln-8564 42 5 summarized summarize VERB crln-8564 42 6 in in ADP crln-8564 42 7 the the DET crln-8564 42 8 report report NOUN crln-8564 42 9 under under ADP crln-8564 42 10 four four NUM crln-8564 42 11 general general ADJ crln-8564 42 12 categories category NOUN crln-8564 42 13 : : PUNCT crln-8564 42 14 • • VERB crln-8564 42 15 open open VERB crln-8564 42 16 digital digital ADJ crln-8564 42 17 plus plus CCONJ crln-8564 42 18 paid pay VERB crln-8564 42 19 print print NOUN crln-8564 42 20 , , PUNCT crln-8564 42 21 • • VERB crln-8564 42 22 open open ADJ crln-8564 42 23 access access NOUN crln-8564 42 24 ( ( PUNCT crln-8564 42 25 usually usually ADV crln-8564 42 26 through through ADP crln-8564 42 27 institutional institutional ADJ crln-8564 42 28 support support NOUN crln-8564 42 29 ) ) PUNCT crln-8564 42 30 , , PUNCT crln-8564 42 31 • • PROPN crln-8564 42 32 paid pay VERB crln-8564 42 33 digital digital ADJ crln-8564 42 34 ( ( PUNCT crln-8564 42 35 e e NOUN crln-8564 42 36 - - NOUN crln-8564 42 37 books book NOUN crln-8564 42 38 ) ) PUNCT crln-8564 42 39 , , PUNCT crln-8564 42 40 and and CCONJ crln-8564 42 41 • • VERB crln-8564 42 42 new new ADJ crln-8564 42 43 digital digital ADJ crln-8564 42 44 projects project NOUN crln-8564 42 45 ( ( PUNCT crln-8564 42 46 beyond beyond ADP crln-8564 42 47 books book NOUN crln-8564 42 48 and and CCONJ crln-8564 42 49 journals journal NOUN crln-8564 42 50 ) ) PUNCT crln-8564 42 51 . . PUNCT crln-8564 43 1 the the DET crln-8564 43 2 report report NOUN crln-8564 43 3 outlines outline VERB crln-8564 43 4 open open ADJ crln-8564 43 5 initiatives initiative NOUN crln-8564 43 6 at at ADP crln-8564 43 7 many many ADJ crln-8564 43 8 presses press NOUN crln-8564 43 9 , , PUNCT crln-8564 43 10 generally generally ADV crln-8564 43 11 thanks thank NOUN crln-8564 43 12 to to ADP crln-8564 43 13 hosting host VERB crln-8564 43 14 services service NOUN crln-8564 43 15 and and CCONJ crln-8564 43 16 digitization digitization NOUN crln-8564 43 17 provided provide VERB crln-8564 43 18 by by ADP crln-8564 43 19 university university NOUN crln-8564 43 20 libraries library NOUN crln-8564 43 21 . . PUNCT crln-8564 44 1 it it PRON crln-8564 44 2 would would AUX crln-8564 44 3 be be AUX crln-8564 44 4 spectacular spectacular ADJ crln-8564 44 5 for for ADP crln-8564 44 6 all all PRON crln-8564 44 7 of of ADP crln-8564 44 8 us we PRON crln-8564 44 9 if if SCONJ crln-8564 44 10 open open ADJ crln-8564 44 11 online online ADJ crln-8564 44 12 dissemination dissemination NOUN crln-8564 44 13 of of ADP crln-8564 44 14 content content NOUN crln-8564 44 15 could could AUX crln-8564 44 16 be be AUX crln-8564 44 17 supported support VERB crln-8564 44 18 by by ADP crln-8564 44 19 print print NOUN crln-8564 44 20 sales sale NOUN crln-8564 44 21 — — PUNCT crln-8564 44 22 if if SCONJ crln-8564 44 23 the the DET crln-8564 44 24 revenue revenue NOUN crln-8564 44 25 from from ADP crln-8564 44 26 print print NOUN crln-8564 44 27 sales sale NOUN crln-8564 44 28 would would AUX crln-8564 44 29 be be AUX crln-8564 44 30 sufficient sufficient ADJ crln-8564 44 31 to to PART crln-8564 44 32 support support VERB crln-8564 44 33 the the DET crln-8564 44 34 publishers publisher NOUN crln-8564 44 35 ’ ' PUNCT crln-8564 44 36 work work NOUN crln-8564 44 37 in in ADP crln-8564 44 38 developing develop VERB crln-8564 44 39 and and CCONJ crln-8564 44 40 marketing market VERB crln-8564 44 41 the the DET crln-8564 44 42 work work NOUN crln-8564 44 43 despite despite SCONJ crln-8564 44 44 the the DET crln-8564 44 45 open open ADJ crln-8564 44 46 availability availability NOUN crln-8564 44 47 of of ADP crln-8564 44 48 full full ADJ crln-8564 44 49 text text NOUN crln-8564 44 50 . . PUNCT crln-8564 45 1 unfortunately unfortunately ADV crln-8564 45 2 , , PUNCT crln-8564 45 3 all all DET crln-8564 45 4 evidence evidence NOUN crln-8564 45 5 suggests suggest VERB crln-8564 45 6 that that SCONJ crln-8564 45 7 this this DET crln-8564 45 8 model model NOUN crln-8564 45 9 does do AUX crln-8564 45 10 not not PART crln-8564 45 11 work work VERB crln-8564 45 12 and and CCONJ crln-8564 45 13 in in ADP crln-8564 45 14 fact fact NOUN crln-8564 45 15 is be AUX crln-8564 45 16 decreasing decrease VERB crln-8564 45 17 in in ADP crln-8564 45 18 effectiveness effectiveness NOUN crln-8564 45 19 as as SCONJ crln-8564 45 20 digital digital ADJ crln-8564 45 21 reading reading NOUN crln-8564 45 22 is be AUX crln-8564 45 23 increasingly increasingly ADV crln-8564 45 24 adopted adopt VERB crln-8564 45 25 . . PUNCT crln-8564 46 1 caution caution NOUN crln-8564 46 2 is be AUX crln-8564 46 3 advised advise VERB crln-8564 46 4 in in ADP crln-8564 46 5 drawing draw VERB crln-8564 46 6 conclusions conclusion NOUN crln-8564 46 7 from from ADP crln-8564 46 8 early early ADJ crln-8564 46 9 examples example NOUN crln-8564 46 10 where where SCONJ crln-8564 46 11 open open ADJ crln-8564 46 12 posting posting NOUN crln-8564 46 13 did do AUX crln-8564 46 14 not not PART crln-8564 46 15 appear appear VERB crln-8564 46 16 to to PART crln-8564 46 17 significantly significantly ADV crln-8564 46 18 hurt hurt VERB crln-8564 46 19 print print NOUN crln-8564 46 20 sales sale NOUN crln-8564 46 21 ; ; PUNCT crln-8564 46 22 these these PRON crln-8564 46 23 may may AUX crln-8564 46 24 be be AUX crln-8564 46 25 no no ADV crln-8564 46 26 longer long ADV crln-8564 46 27 relevant relevant ADJ crln-8564 46 28 depending depend VERB crln-8564 46 29 on on ADP crln-8564 46 30 the the DET crln-8564 46 31 extent extent NOUN crln-8564 46 32 of of ADP crln-8564 46 33 the the DET crln-8564 46 34 switch switch NOUN crln-8564 46 35 in in ADP crln-8564 46 36 reading read VERB crln-8564 46 37 behavior behavior NOUN crln-8564 46 38 c&rl c&rl PROPN crln-8564 46 39 news news PROPN crln-8564 46 40 may may AUX crln-8564 46 41 2011 2011 NUM crln-8564 46 42 286 286 NUM crln-8564 46 43 small small ADJ crln-8564 46 44 , , PUNCT crln-8564 46 45 at at ADP crln-8564 46 46 least least ADJ crln-8564 46 47 in in ADP crln-8564 46 48 the the DET crln-8564 46 49 short short ADJ crln-8564 46 50 term term NOUN crln-8564 46 51 . . PUNCT crln-8564 47 1 most most ADJ crln-8564 47 2 digital digital ADJ crln-8564 47 3 publishing publishing NOUN crln-8564 47 4 will will AUX crln-8564 47 5 continue continue VERB crln-8564 47 6 to to PART crln-8564 47 7 be be AUX crln-8564 47 8 accompanied accompany VERB crln-8564 47 9 by by ADP crln-8564 47 10 print print NOUN crln-8564 47 11 editions edition NOUN crln-8564 47 12 ( ( PUNCT crln-8564 47 13 with with ADP crln-8564 47 14 the the DET crln-8564 47 15 exception exception NOUN crln-8564 47 16 for for ADP crln-8564 47 17 rich rich ADJ crln-8564 47 18 media medium NOUN crln-8564 47 19 content content NOUN crln-8564 47 20 that that PRON crln-8564 47 21 has have VERB crln-8564 47 22 no no DET crln-8564 47 23 print print NOUN crln-8564 47 24 equivalent equivalent ADJ crln-8564 47 25 ) ) PUNCT crln-8564 47 26 . . PUNCT crln-8564 48 1 even even ADV crln-8564 48 2 if if SCONJ crln-8564 48 3 print print NOUN crln-8564 48 4 gradually gradually ADV crln-8564 48 5 shrinks shrink NOUN crln-8564 48 6 for for ADP crln-8564 48 7 major major ADJ crln-8564 48 8 segments segment NOUN crln-8564 48 9 of of ADP crln-8564 48 10 our our PRON crln-8564 48 11 program program NOUN crln-8564 48 12 , , PUNCT crln-8564 48 13 producing produce VERB crln-8564 48 14 and and CCONJ crln-8564 48 15 distributing distribute VERB crln-8564 48 16 print print NOUN crln-8564 48 17 editions edition NOUN crln-8564 48 18 will will AUX crln-8564 48 19 be be AUX crln-8564 48 20 part part NOUN crln-8564 48 21 of of ADP crln-8564 48 22 our our PRON crln-8564 48 23 activities activity NOUN crln-8564 48 24 — — PUNCT crln-8564 48 25 and and CCONJ crln-8564 48 26 important important ADJ crln-8564 48 27 for for ADP crln-8564 48 28 our our PRON crln-8564 48 29 authors author NOUN crln-8564 48 30 and and CCONJ crln-8564 48 31 readers reader NOUN crln-8564 48 32 — — PUNCT crln-8564 48 33 for for ADP crln-8564 48 34 many many ADJ crln-8564 48 35 years year NOUN crln-8564 48 36 . . PUNCT crln-8564 49 1 the the DET crln-8564 49 2 unit unit NOUN crln-8564 49 3 cost cost NOUN crln-8564 49 4 of of ADP crln-8564 49 5 a a DET crln-8564 49 6 print print NOUN crln-8564 49 7 title title NOUN crln-8564 49 8 includes include VERB crln-8564 49 9 a a DET crln-8564 49 10 pro pro ADJ crln-8564 49 11 rata rata ADJ crln-8564 49 12 share share NOUN crln-8564 49 13 of of ADP crln-8564 49 14 the the DET crln-8564 49 15 fixed fix VERB crln-8564 49 16 cost cost NOUN crln-8564 49 17 of of ADP crln-8564 49 18 setting set VERB crln-8564 49 19 up up ADP crln-8564 49 20 the the DET crln-8564 49 21 press press NOUN crln-8564 49 22 so so SCONJ crln-8564 49 23 that that SCONJ crln-8564 49 24 it it PRON crln-8564 49 25 costs cost VERB crln-8564 49 26 more more ADJ crln-8564 49 27 per per ADP crln-8564 49 28 unit unit NOUN crln-8564 49 29 to to PART crln-8564 49 30 print print VERB crln-8564 49 31 small small ADJ crln-8564 49 32 quantities quantity NOUN crln-8564 49 33 than than ADP crln-8564 49 34 large large ADJ crln-8564 49 35 . . PUNCT crln-8564 50 1 we we PRON crln-8564 50 2 are be AUX crln-8564 50 3 moving move VERB crln-8564 50 4 into into ADP crln-8564 50 5 a a DET crln-8564 50 6 smaller small ADJ crln-8564 50 7 and and CCONJ crln-8564 50 8 smaller small ADJ crln-8564 50 9 print print NOUN crln-8564 50 10 quantity quantity NOUN crln-8564 50 11 world world NOUN crln-8564 50 12 . . PUNCT crln-8564 51 1 as as SCONJ crln-8564 51 2 i i PRON crln-8564 51 3 noted note VERB crln-8564 51 4 earlier early ADV crln-8564 51 5 , , PUNCT crln-8564 51 6 new new ADJ crln-8564 51 7 digital digital ADJ crln-8564 51 8 processes process NOUN crln-8564 51 9 are be AUX crln-8564 51 10 being be AUX crln-8564 51 11 added add VERB crln-8564 51 12 to to ADP crln-8564 51 13 publishers publisher NOUN crln-8564 51 14 ’ ' PUNCT crln-8564 51 15 existing exist VERB crln-8564 51 16 operations operation NOUN crln-8564 51 17 , , PUNCT crln-8564 51 18 while while SCONJ crln-8564 51 19 we we PRON crln-8564 51 20 continue continue VERB crln-8564 51 21 to to PART crln-8564 51 22 manufacture manufacture VERB crln-8564 51 23 print print NOUN crln-8564 51 24 editions edition NOUN crln-8564 51 25 . . PUNCT crln-8564 52 1 we we PRON crln-8564 52 2 are be AUX crln-8564 52 3 adding add VERB crln-8564 52 4 new new ADJ crln-8564 52 5 fixed fix VERB crln-8564 52 6 costs cost NOUN crln-8564 52 7 for for ADP crln-8564 52 8 preparing prepare VERB crln-8564 52 9 digital digital ADJ crln-8564 52 10 editions edition NOUN crln-8564 52 11 and and CCONJ crln-8564 52 12 wrangling wrangle VERB crln-8564 52 13 files file NOUN crln-8564 52 14 ( ( PUNCT crln-8564 52 15 content content NOUN crln-8564 52 16 asset asset NOUN crln-8564 52 17 management management NOUN crln-8564 52 18 ) ) PUNCT crln-8564 52 19 without without ADP crln-8564 52 20 subtracting subtract VERB crln-8564 52 21 the the DET crln-8564 52 22 fixed fix VERB crln-8564 52 23 costs cost NOUN crln-8564 52 24 formerly formerly ADV crln-8564 52 25 associated associate VERB crln-8564 52 26 solely solely ADV crln-8564 52 27 with with ADP crln-8564 52 28 print print NOUN crln-8564 52 29 , , PUNCT crln-8564 52 30 and and CCONJ crln-8564 52 31 new new ADJ crln-8564 52 32 overhead overhead ADJ crln-8564 52 33 costs cost NOUN crln-8564 52 34 without without ADP crln-8564 52 35 being be AUX crln-8564 52 36 able able ADJ crln-8564 52 37 to to PART crln-8564 52 38 subtract subtract VERB crln-8564 52 39 much much ADJ crln-8564 52 40 existing exist VERB crln-8564 52 41 overhead overhead NOUN crln-8564 52 42 . . PUNCT crln-8564 53 1 the the DET crln-8564 53 2 “ " PUNCT crln-8564 53 3 costs cost NOUN crln-8564 53 4 to to ADP crln-8564 53 5 first first ADJ crln-8564 53 6 copy copy NOUN crln-8564 53 7 ” " PUNCT crln-8564 53 8 ( ( PUNCT crln-8564 53 9 including include VERB crln-8564 53 10 copyediting copyediting NOUN crln-8564 53 11 , , PUNCT crln-8564 53 12 design design NOUN crln-8564 53 13 , , PUNCT crln-8564 53 14 typesetting typeset VERB crln-8564 53 15 , , PUNCT crln-8564 53 16 proofreading proofreading NOUN crln-8564 53 17 ) ) PUNCT crln-8564 53 18 are be AUX crln-8564 53 19 still still ADV crln-8564 53 20 fully fully ADV crln-8564 53 21 necessary necessary ADJ crln-8564 53 22 regardless regardless ADV crln-8564 53 23 of of ADP crln-8564 53 24 whether whether SCONJ crln-8564 53 25 the the DET crln-8564 53 26 final final ADJ crln-8564 53 27 edition edition NOUN crln-8564 53 28 is be AUX crln-8564 53 29 print print NOUN crln-8564 53 30 or or CCONJ crln-8564 53 31 digital digital ADJ crln-8564 53 32 or or CCONJ crln-8564 53 33 both both PRON crln-8564 53 34 . . PUNCT crln-8564 54 1 managing manage VERB crln-8564 54 2 transitions transition NOUN crln-8564 54 3 it it PRON crln-8564 54 4 seems seem VERB crln-8564 54 5 pretty pretty ADV crln-8564 54 6 clear clear ADJ crln-8564 54 7 that that SCONJ crln-8564 54 8 most most ADJ crln-8564 54 9 new new ADJ crln-8564 54 10 business business NOUN crln-8564 54 11 models model NOUN crln-8564 54 12 for for ADP crln-8564 54 13 university university NOUN crln-8564 54 14 presses press NOUN crln-8564 54 15 will will AUX crln-8564 54 16 involve involve VERB crln-8564 54 17 more more ADV crln-8564 54 18 open open ADJ crln-8564 54 19 content content NOUN crln-8564 54 20 and and CCONJ crln-8564 54 21 more more ADV crln-8564 54 22 subsidized subsidized ADJ crln-8564 54 23 funding funding NOUN crln-8564 54 24 . . PUNCT crln-8564 55 1 ironically ironically ADV crln-8564 55 2 , , PUNCT crln-8564 55 3 exploring explore VERB crln-8564 55 4 these these DET crln-8564 55 5 models model NOUN crln-8564 55 6 involves involve VERB crln-8564 55 7 even even ADV crln-8564 55 8 more more ADJ crln-8564 55 9 risk risk NOUN crln-8564 55 10 - - PUNCT crln-8564 55 11 taking taking NOUN crln-8564 55 12 for for ADP crln-8564 55 13 presses press NOUN crln-8564 55 14 because because SCONJ crln-8564 55 15 such such ADJ crln-8564 55 16 exploration exploration NOUN crln-8564 55 17 usually usually ADV crln-8564 55 18 involves involve VERB crln-8564 55 19 giving give VERB crln-8564 55 20 up up ADP crln-8564 55 21 an an DET crln-8564 55 22 established establish VERB crln-8564 55 23 revenue revenue NOUN crln-8564 55 24 stream stream NOUN crln-8564 55 25 in in ADP crln-8564 55 26 favor favor NOUN crln-8564 55 27 of of ADP crln-8564 55 28 uncertain uncertain ADJ crln-8564 55 29 author author NOUN crln-8564 55 30 fees fee NOUN crln-8564 55 31 or or CCONJ crln-8564 55 32 termlimited termlimite VERB crln-8564 55 33 subventions subvention NOUN crln-8564 55 34 . . PUNCT crln-8564 56 1 a a DET crln-8564 56 2 university university NOUN crln-8564 56 3 press press NOUN crln-8564 56 4 takes take VERB crln-8564 56 5 seriously seriously ADV crln-8564 56 6 the the DET crln-8564 56 7 responsibility responsibility NOUN crln-8564 56 8 for for ADP crln-8564 56 9 the the DET crln-8564 56 10 long long ADJ crln-8564 56 11 - - PUNCT crln-8564 56 12 term term NOUN crln-8564 56 13 asset asset NOUN crln-8564 56 14 that that PRON crln-8564 56 15 is be AUX crln-8564 56 16 its its PRON crln-8564 56 17 imprint imprint NOUN crln-8564 56 18 — — PUNCT crln-8564 56 19 and and CCONJ crln-8564 56 20 brings bring VERB crln-8564 56 21 appropriate appropriate ADJ crln-8564 56 22 caution caution NOUN crln-8564 56 23 to to ADP crln-8564 56 24 experiments experiment NOUN crln-8564 56 25 that that PRON crln-8564 56 26 have have VERB crln-8564 56 27 implications implication NOUN crln-8564 56 28 for for ADP crln-8564 56 29 its its PRON crln-8564 56 30 core core ADJ crln-8564 56 31 financial financial ADJ crln-8564 56 32 stability stability NOUN crln-8564 56 33 . . PUNCT crln-8564 57 1 this this PRON crln-8564 57 2 does do AUX crln-8564 57 3 not not PART crln-8564 57 4 mean mean VERB crln-8564 57 5 that that SCONJ crln-8564 57 6 we we PRON crln-8564 57 7 resist resist VERB crln-8564 57 8 change change NOUN crln-8564 57 9 ; ; PUNCT crln-8564 57 10 rather rather ADV crln-8564 57 11 that that SCONJ crln-8564 57 12 we we PRON crln-8564 57 13 take take VERB crln-8564 57 14 a a DET crln-8564 57 15 long long ADJ crln-8564 57 16 - - PUNCT crln-8564 57 17 term term NOUN crln-8564 57 18 perspective perspective NOUN crln-8564 57 19 and and CCONJ crln-8564 57 20 honor honor VERB crln-8564 57 21 our our PRON crln-8564 57 22 accumulated accumulate VERB crln-8564 57 23 responsibilities responsibility NOUN crln-8564 57 24 to to ADP crln-8564 57 25 authors author NOUN crln-8564 57 26 , , PUNCT crln-8564 57 27 customers customer NOUN crln-8564 57 28 , , PUNCT crln-8564 57 29 and and CCONJ crln-8564 57 30 readers reader NOUN crln-8564 57 31 . . PUNCT crln-8564 58 1 when when SCONJ crln-8564 58 2 we we PRON crln-8564 58 3 make make VERB crln-8564 58 4 decisions decision NOUN crln-8564 58 5 about about ADP crln-8564 58 6 e e NOUN crln-8564 58 7 - - NOUN crln-8564 58 8 books book NOUN crln-8564 58 9 , , PUNCT crln-8564 58 10 for for ADP crln-8564 58 11 example example NOUN crln-8564 58 12 , , PUNCT crln-8564 58 13 we we PRON crln-8564 58 14 must must AUX crln-8564 58 15 imagine imagine VERB crln-8564 58 16 a a DET crln-8564 58 17 future future NOUN crln-8564 58 18 ( ( PUNCT crln-8564 58 19 far far ADV crln-8564 58 20 different different ADJ crln-8564 58 21 from from ADP crln-8564 58 22 today today NOUN crln-8564 58 23 ) ) PUNCT crln-8564 58 24 where where SCONJ crln-8564 58 25 e e NOUN crln-8564 58 26 - - NOUN crln-8564 58 27 book book NOUN crln-8564 58 28 revenues revenue NOUN crln-8564 58 29 are be AUX crln-8564 58 30 a a DET crln-8564 58 31 major major ADJ crln-8564 58 32 contributor contributor NOUN crln-8564 58 33 to to ADP crln-8564 58 34 our our PRON crln-8564 58 35 sustainability sustainability NOUN crln-8564 58 36 . . PUNCT crln-8564 59 1 neither neither CCONJ crln-8564 59 2 digital digital ADJ crln-8564 59 3 publishing publishing NOUN crln-8564 59 4 nor nor CCONJ crln-8564 59 5 open open ADJ crln-8564 59 6 access access NOUN crln-8564 59 7 publishing publishing NOUN crln-8564 59 8 can can AUX crln-8564 59 9 be be AUX crln-8564 59 10 seen see VERB crln-8564 59 11 as as ADP crln-8564 59 12 “ " PUNCT crln-8564 59 13 incremental incremental ADJ crln-8564 59 14 ” " PUNCT crln-8564 59 15 if if SCONJ crln-8564 59 16 they they PRON crln-8564 59 17 are be AUX crln-8564 59 18 about about ADJ crln-8564 59 19 to to PART crln-8564 59 20 be be AUX crln-8564 59 21 “ " PUNCT crln-8564 59 22 core core NOUN crln-8564 59 23 . . PUNCT crln-8564 59 24 ” " PUNCT crln-8564 60 1 the the DET crln-8564 60 2 taskforce taskforce NOUN crln-8564 60 3 report report NOUN crln-8564 60 4 notes note VERB crln-8564 60 5 that that SCONJ crln-8564 60 6 making make VERB crln-8564 60 7 the the DET crln-8564 60 8 transition transition NOUN crln-8564 60 9 from from ADP crln-8564 60 10 one one NUM crln-8564 60 11 business business NOUN crln-8564 60 12 model model NOUN crln-8564 60 13 to to ADP crln-8564 60 14 another another PRON crln-8564 60 15 is be AUX crln-8564 60 16 a a DET crln-8564 60 17 complex complex ADJ crln-8564 60 18 process process NOUN crln-8564 60 19 , , PUNCT crln-8564 60 20 one one NUM crln-8564 60 21 that that PRON crln-8564 60 22 often often ADV crln-8564 60 23 requires require VERB crln-8564 60 24 bridge bridge NOUN crln-8564 60 25 funding funding NOUN crln-8564 60 26 . . PUNCT crln-8564 61 1 author author NOUN crln-8564 61 2 expectations expectation NOUN crln-8564 61 3 are be AUX crln-8564 61 4 a a DET crln-8564 61 5 significant significant ADJ crln-8564 61 6 factor factor NOUN crln-8564 61 7 , , PUNCT crln-8564 61 8 and and CCONJ crln-8564 61 9 faculty faculty NOUN crln-8564 61 10 support support NOUN crln-8564 61 11 can can AUX crln-8564 61 12 be be AUX crln-8564 61 13 essential essential ADJ crln-8564 61 14 to to ADP crln-8564 61 15 the the DET crln-8564 61 16 success success NOUN crln-8564 61 17 of of ADP crln-8564 61 18 new new ADJ crln-8564 61 19 models model NOUN crln-8564 61 20 at at ADP crln-8564 61 21 a a DET crln-8564 61 22 discipline discipline NOUN crln-8564 61 23 or or CCONJ crln-8564 61 24 subdiscipline subdiscipline NOUN crln-8564 61 25 level level NOUN crln-8564 61 26 . . PUNCT crln-8564 62 1 perhaps perhaps ADV crln-8564 62 2 most most ADV crln-8564 62 3 important important ADJ crln-8564 62 4 is be AUX crln-8564 62 5 the the DET crln-8564 62 6 recognition recognition NOUN crln-8564 62 7 that that SCONJ crln-8564 62 8 we we PRON crln-8564 62 9 have have AUX crln-8564 62 10 already already ADV crln-8564 62 11 moved move VERB crln-8564 62 12 from from ADP crln-8564 62 13 a a DET crln-8564 62 14 world world NOUN crln-8564 62 15 of of ADP crln-8564 62 16 a a DET crln-8564 62 17 single single ADJ crln-8564 62 18 business business NOUN crln-8564 62 19 model model NOUN crln-8564 62 20 to to ADP crln-8564 62 21 a a DET crln-8564 62 22 world world NOUN crln-8564 62 23 of of ADP crln-8564 62 24 multiple multiple ADJ crln-8564 62 25 , , PUNCT crln-8564 62 26 shifting shifting NOUN crln-8564 62 27 models model NOUN crln-8564 62 28 . . PUNCT crln-8564 63 1 this this PRON crln-8564 63 2 gives give VERB crln-8564 63 3 presses press NOUN crln-8564 63 4 a a DET crln-8564 63 5 significantly significantly ADV crln-8564 63 6 more more ADV crln-8564 63 7 complex complex ADJ crln-8564 63 8 management management NOUN crln-8564 63 9 task task NOUN crln-8564 63 10 as as SCONJ crln-8564 63 11 their their PRON crln-8564 63 12 programs program NOUN crln-8564 63 13 become become VERB crln-8564 63 14 a a DET crln-8564 63 15 portfolio portfolio NOUN crln-8564 63 16 of of ADP crln-8564 63 17 experimental experimental ADJ crln-8564 63 18 , , PUNCT crln-8564 63 19 new new ADJ crln-8564 63 20 , , PUNCT crln-8564 63 21 and and CCONJ crln-8564 63 22 established establish VERB crln-8564 63 23 businesses business NOUN crln-8564 63 24 . . PUNCT crln-8564 64 1 beyond beyond ADP crln-8564 64 2 release release NOUN crln-8564 64 3 of of ADP crln-8564 64 4 the the DET crln-8564 64 5 report report NOUN crln-8564 64 6 naturally naturally ADV crln-8564 64 7 , , PUNCT crln-8564 64 8 the the DET crln-8564 64 9 specific specific ADJ crln-8564 64 10 snapshot snapshot NOUN crln-8564 64 11 of of ADP crln-8564 64 12 university university NOUN crln-8564 64 13 press press NOUN crln-8564 64 14 activities activity NOUN crln-8564 64 15 provided provide VERB crln-8564 64 16 in in ADP crln-8564 64 17 this this DET crln-8564 64 18 report report NOUN crln-8564 64 19 was be AUX crln-8564 64 20 out out ADP crln-8564 64 21 of of ADP crln-8564 64 22 date date NOUN crln-8564 64 23 before before SCONJ crln-8564 64 24 the the DET crln-8564 64 25 report report NOUN crln-8564 64 26 was be AUX crln-8564 64 27 released release VERB crln-8564 64 28 ; ; PUNCT crln-8564 64 29 this this PRON crln-8564 64 30 adds add VERB crln-8564 64 31 weight weight NOUN crln-8564 64 32 to to ADP crln-8564 64 33 the the DET crln-8564 64 34 report report NOUN crln-8564 64 35 ’s ’s NOUN crln-8564 64 36 recommendation recommendation NOUN crln-8564 64 37 for for ADP crln-8564 64 38 a a DET crln-8564 64 39 continually continually ADV crln-8564 64 40 updated update VERB crln-8564 64 41 central central ADJ crln-8564 64 42 conduit conduit NOUN crln-8564 64 43 of of ADP crln-8564 64 44 such such ADJ crln-8564 64 45 information information NOUN crln-8564 64 46 . . PUNCT crln-8564 65 1 i i PRON crln-8564 65 2 should should AUX crln-8564 65 3 note note VERB crln-8564 65 4 the the DET crln-8564 65 5 significant significant ADJ crln-8564 65 6 progress progress NOUN crln-8564 65 7 made make VERB crln-8564 65 8 on on ADP crln-8564 65 9 the the DET crln-8564 65 10 university university NOUN crln-8564 65 11 press press NOUN crln-8564 65 12 e e NOUN crln-8564 65 13 - - NOUN crln-8564 65 14 book book NOUN crln-8564 65 15 front front NOUN crln-8564 65 16 as as ADP crln-8564 65 17 of of ADP crln-8564 65 18 this this DET crln-8564 65 19 writing writing NOUN crln-8564 65 20 . . PUNCT crln-8564 66 1 the the DET crln-8564 66 2 first first ADJ crln-8564 66 3 half half NOUN crln-8564 66 4 of of ADP crln-8564 66 5 2012 2012 NUM crln-8564 66 6 will will AUX crln-8564 66 7 bring bring VERB crln-8564 66 8 the the DET crln-8564 66 9 launch launch NOUN crln-8564 66 10 of of ADP crln-8564 66 11 multi multi ADJ crln-8564 66 12 - - NOUN crln-8564 66 13 publisher publisher NOUN crln-8564 66 14 e e NOUN crln-8564 66 15 - - NOUN crln-8564 66 16 book book NOUN crln-8564 66 17 products product NOUN crln-8564 66 18 from from ADP crln-8564 66 19 two two NUM crln-8564 66 20 major major ADJ crln-8564 66 21 press press NOUN crln-8564 66 22 collaborations collaboration NOUN crln-8564 66 23 : : PUNCT crln-8564 66 24 books book NOUN crln-8564 66 25 at at ADP crln-8564 66 26 jstor jstor NOUN crln-8564 66 27 and and CCONJ crln-8564 66 28 the the DET crln-8564 66 29 university university NOUN crln-8564 66 30 press press NOUN crln-8564 66 31 content content NOUN crln-8564 66 32 consortium consortium PROPN crln-8564 66 33 ( ( PUNCT crln-8564 66 34 upcc upcc PROPN crln-8564 66 35 ) ) PUNCT crln-8564 66 36 . . PUNCT crln-8564 67 1 ( ( PUNCT crln-8564 67 2 upcc upcc PROPN crln-8564 67 3 was be AUX crln-8564 67 4 formed form VERB crln-8564 67 5 in in ADP crln-8564 67 6 mid mid PROPN crln-8564 67 7 - - NOUN crln-8564 67 8 march march NOUN crln-8564 67 9 2011 2011 NUM crln-8564 67 10 by by ADP crln-8564 67 11 the the DET crln-8564 67 12 merger merger NOUN crln-8564 67 13 of of ADP crln-8564 67 14 project project NOUN crln-8564 67 15 muse muse NOUN crln-8564 67 16 editions edition NOUN crln-8564 67 17 and and CCONJ crln-8564 67 18 the the DET crln-8564 67 19 university university NOUN crln-8564 67 20 press press NOUN crln-8564 67 21 ebook ebook PROPN crln-8564 67 22 consortium consortium PROPN crln-8564 67 23 . . PUNCT crln-8564 67 24 ) ) PUNCT crln-8564 68 1 these these DET crln-8564 68 2 initiatives initiative NOUN crln-8564 68 3 will will AUX crln-8564 68 4 offer offer VERB crln-8564 68 5 new new ADJ crln-8564 68 6 opportunities opportunity NOUN crln-8564 68 7 for for SCONJ crln-8564 68 8 libraries library NOUN crln-8564 68 9 to to PART crln-8564 68 10 purchase purchase VERB crln-8564 68 11 university university NOUN crln-8564 68 12 press press NOUN crln-8564 68 13 titles title NOUN crln-8564 68 14 in in ADP crln-8564 68 15 electronic electronic ADJ crln-8564 68 16 editions edition NOUN crln-8564 68 17 on on ADP crln-8564 68 18 distinctly distinctly ADV crln-8564 68 19 library library NOUN crln-8564 68 20 - - PUNCT crln-8564 68 21 friendly friendly ADJ crln-8564 68 22 usage usage NOUN crln-8564 68 23 terms term NOUN crln-8564 68 24 . . PUNCT crln-8564 69 1 at at ADP crln-8564 69 2 least least ADJ crln-8564 69 3 some some DET crln-8564 69 4 titles title NOUN crln-8564 69 5 have have AUX crln-8564 69 6 been be AUX crln-8564 69 7 newly newly ADV crln-8564 69 8 digitized digitize VERB crln-8564 69 9 and and CCONJ crln-8564 69 10 will will AUX crln-8564 69 11 be be AUX crln-8564 69 12 making make VERB crln-8564 69 13 their their PRON crln-8564 69 14 e e NOUN crln-8564 69 15 - - NOUN crln-8564 69 16 book book NOUN crln-8564 69 17 debut debut NOUN crln-8564 69 18 in in ADP crln-8564 69 19 these these DET crln-8564 69 20 collections collection NOUN crln-8564 69 21 . . PUNCT crln-8564 70 1 both both CCONJ crln-8564 70 2 upcc upcc NOUN crln-8564 70 3 and and CCONJ crln-8564 70 4 books book NOUN crln-8564 70 5 at at ADP crln-8564 70 6 jstor jstor NOUN crln-8564 70 7 will will AUX crln-8564 70 8 offer offer VERB crln-8564 70 9 frontlist frontlist NOUN crln-8564 70 10 e e NOUN crln-8564 70 11 - - NOUN crln-8564 70 12 books book NOUN crln-8564 70 13 without without ADP crln-8564 70 14 an an DET crln-8564 70 15 may may PROPN crln-8564 70 16 2011 2011 NUM crln-8564 70 17 287 287 NUM crln-8564 70 18 c&rl c&rl PROPN crln-8564 70 19 news news NOUN crln-8564 70 20 embargo embargo NOUN crln-8564 70 21 after after ADP crln-8564 70 22 print print NOUN crln-8564 70 23 publication publication NOUN crln-8564 70 24 ; ; PUNCT crln-8564 70 25 for for ADP crln-8564 70 26 many many ADJ crln-8564 70 27 presses press NOUN crln-8564 70 28 , , PUNCT crln-8564 70 29 this this PRON crln-8564 70 30 will will AUX crln-8564 70 31 be be AUX crln-8564 70 32 their their PRON crln-8564 70 33 first first ADJ crln-8564 70 34 experience experience NOUN crln-8564 70 35 with with ADP crln-8564 70 36 simultaneous simultaneous ADJ crln-8564 70 37 release release NOUN crln-8564 70 38 . . PUNCT crln-8564 71 1 other other ADJ crln-8564 71 2 university university NOUN crln-8564 71 3 press press NOUN crln-8564 71 4 collections collection NOUN crln-8564 71 5 are be AUX crln-8564 71 6 underway underway ADJ crln-8564 71 7 also also ADV crln-8564 71 8 , , PUNCT crln-8564 71 9 such such ADJ crln-8564 71 10 as as ADP crln-8564 71 11 those those PRON crln-8564 71 12 respectively respectively ADV crln-8564 71 13 of of ADP crln-8564 71 14 cambridge cambridge NOUN crln-8564 71 15 and and CCONJ crln-8564 71 16 oxford oxford PROPN crln-8564 71 17 university university PROPN crln-8564 71 18 presses press NOUN crln-8564 71 19 . . PUNCT crln-8564 72 1 the the DET crln-8564 72 2 report report NOUN crln-8564 72 3 was be AUX crln-8564 72 4 posted post VERB crln-8564 72 5 in in ADP crln-8564 72 6 a a DET crln-8564 72 7 mediacommons mediacommon NOUN crln-8564 72 8 edition edition NOUN crln-8564 72 9 ( ( PUNCT crln-8564 72 10 an an DET crln-8564 72 11 aaup aaup PROPN crln-8564 72 12 first)2 first)2 NOUN crln-8564 72 13 and and CCONJ crln-8564 72 14 has have AUX crln-8564 72 15 provoked provoke VERB crln-8564 72 16 some some DET crln-8564 72 17 lively lively ADJ crln-8564 72 18 response response NOUN crln-8564 72 19 from from ADP crln-8564 72 20 librarians librarian NOUN crln-8564 72 21 , , PUNCT crln-8564 72 22 university university NOUN crln-8564 72 23 administrators administrator NOUN crln-8564 72 24 , , PUNCT crln-8564 72 25 and and CCONJ crln-8564 72 26 university university NOUN crln-8564 72 27 press press NOUN crln-8564 72 28 staff staff NOUN crln-8564 72 29 . . PUNCT crln-8564 73 1 some some DET crln-8564 73 2 comments comment NOUN crln-8564 73 3 add add VERB crln-8564 73 4 new new ADJ crln-8564 73 5 ideas idea NOUN crln-8564 73 6 or or CCONJ crln-8564 73 7 examples example NOUN crln-8564 73 8 or or CCONJ crln-8564 73 9 expand expand VERB crln-8564 73 10 on on ADP crln-8564 73 11 the the DET crln-8564 73 12 complexity complexity NOUN crln-8564 73 13 of of ADP crln-8564 73 14 the the DET crln-8564 73 15 issues issue NOUN crln-8564 73 16 discussed discuss VERB crln-8564 73 17 . . PUNCT crln-8564 74 1 others other NOUN crln-8564 74 2 reveal reveal VERB crln-8564 74 3 significant significant ADJ crln-8564 74 4 skepticism skepticism NOUN crln-8564 74 5 about about ADP crln-8564 74 6 the the DET crln-8564 74 7 capacity capacity NOUN crln-8564 74 8 of of ADP crln-8564 74 9 university university NOUN crln-8564 74 10 presses press VERB crln-8564 74 11 to to PART crln-8564 74 12 embrace embrace VERB crln-8564 74 13 fully fully ADV crln-8564 74 14 a a PRON crln-8564 74 15 more more ADV crln-8564 74 16 open open ADJ crln-8564 74 17 and and CCONJ crln-8564 74 18 formatunbounded formatunbounde VERB crln-8564 74 19 future future NOUN crln-8564 74 20 . . PUNCT crln-8564 75 1 in in ADP crln-8564 75 2 my my PRON crln-8564 75 3 personal personal ADJ crln-8564 75 4 view view NOUN crln-8564 75 5 , , PUNCT crln-8564 75 6 this this DET crln-8564 75 7 open open ADJ crln-8564 75 8 exchange exchange NOUN crln-8564 75 9 feels feel VERB crln-8564 75 10 like like ADP crln-8564 75 11 an an DET crln-8564 75 12 exciting exciting ADJ crln-8564 75 13 step step NOUN crln-8564 75 14 forward forward ADV crln-8564 75 15 into into ADP crln-8564 75 16 the the DET crln-8564 75 17 healthy healthy ADJ crln-8564 75 18 dialogue dialogue NOUN crln-8564 75 19 that that PRON crln-8564 75 20 we we PRON crln-8564 75 21 have have AUX crln-8564 75 22 long long ADV crln-8564 75 23 desired desire VERB crln-8564 75 24 . . PUNCT crln-8564 76 1 university university NOUN crln-8564 76 2 presses press NOUN crln-8564 76 3 share share VERB crln-8564 76 4 so so ADV crln-8564 76 5 much much ADJ crln-8564 76 6 common common ADJ crln-8564 76 7 ground ground NOUN crln-8564 76 8 with with ADP crln-8564 76 9 academic academic ADJ crln-8564 76 10 libraries library NOUN crln-8564 76 11 . . PUNCT crln-8564 77 1 this this PRON crln-8564 77 2 includes include VERB crln-8564 77 3 supporting support VERB crln-8564 77 4 faculty faculty NOUN crln-8564 77 5 research research NOUN crln-8564 77 6 , , PUNCT crln-8564 77 7 writing writing NOUN crln-8564 77 8 , , PUNCT crln-8564 77 9 and and CCONJ crln-8564 77 10 teaching teaching NOUN crln-8564 77 11 , , PUNCT crln-8564 77 12 and and CCONJ crln-8564 77 13 valuing value VERB crln-8564 77 14 the the DET crln-8564 77 15 quality quality NOUN crln-8564 77 16 , , PUNCT crln-8564 77 17 accessibility accessibility NOUN crln-8564 77 18 , , PUNCT crln-8564 77 19 and and CCONJ crln-8564 77 20 usefulness usefulness NOUN crln-8564 77 21 of of ADP crln-8564 77 22 published publish VERB crln-8564 77 23 work work NOUN crln-8564 77 24 . . PUNCT crln-8564 78 1 it it PRON crln-8564 78 2 is be AUX crln-8564 78 3 only only ADV crln-8564 78 4 natural natural ADJ crln-8564 78 5 that that SCONJ crln-8564 78 6 today today NOUN crln-8564 78 7 ’s ’s PART crln-8564 78 8 engagement engagement NOUN crln-8564 78 9 of of ADP crln-8564 78 10 both both DET crln-8564 78 11 presses press NOUN crln-8564 78 12 and and CCONJ crln-8564 78 13 libraries library NOUN crln-8564 78 14 with with ADP crln-8564 78 15 new new ADJ crln-8564 78 16 technologies technology NOUN crln-8564 78 17 and and CCONJ crln-8564 78 18 new new ADJ crln-8564 78 19 methods method NOUN crln-8564 78 20 of of ADP crln-8564 78 21 dissemination dissemination NOUN crln-8564 78 22 is be AUX crln-8564 78 23 informed inform VERB crln-8564 78 24 by by ADP crln-8564 78 25 our our PRON crln-8564 78 26 respective respective ADJ crln-8564 78 27 legacy legacy NOUN crln-8564 78 28 business business NOUN crln-8564 78 29 models model NOUN crln-8564 78 30 ( ( PUNCT crln-8564 78 31 which which PRON crln-8564 78 32 are be AUX crln-8564 78 33 strikingly strikingly ADV crln-8564 78 34 different different ADJ crln-8564 78 35 ) ) PUNCT crln-8564 78 36 . . PUNCT crln-8564 79 1 these these DET crln-8564 79 2 different different ADJ crln-8564 79 3 perspectives perspective NOUN crln-8564 79 4 are be AUX crln-8564 79 5 exciting exciting ADJ crln-8564 79 6 because because SCONJ crln-8564 79 7 of of ADP crln-8564 79 8 how how SCONJ crln-8564 79 9 much much ADJ crln-8564 79 10 we we PRON crln-8564 79 11 can can AUX crln-8564 79 12 learn learn VERB crln-8564 79 13 from from ADP crln-8564 79 14 each each DET crln-8564 79 15 other other ADJ crln-8564 79 16 and and CCONJ crln-8564 79 17 accomplish accomplish VERB crln-8564 79 18 together together ADV crln-8564 79 19 . . PUNCT crln-8564 80 1 i i PRON crln-8564 80 2 hope hope VERB crln-8564 80 3 that that SCONJ crln-8564 80 4 you you PRON crln-8564 80 5 will will AUX crln-8564 80 6 find find VERB crln-8564 80 7 the the DET crln-8564 80 8 aaup aaup PROPN crln-8564 80 9 taskforce taskforce NOUN crln-8564 80 10 report report NOUN crln-8564 80 11 helpful helpful ADJ crln-8564 80 12 as as ADP crln-8564 80 13 one one NUM crln-8564 80 14 small small ADJ crln-8564 80 15 step step NOUN crln-8564 80 16 in in ADP crln-8564 80 17 advancing advance VERB crln-8564 80 18 the the DET crln-8564 80 19 conversation conversation NOUN crln-8564 80 20 . . PUNCT crln-8564 81 1 notes note NOUN crln-8564 81 2 1 1 NUM crln-8564 81 3 . . PUNCT crln-8564 82 1 “ " PUNCT crln-8564 82 2 sustaining sustain VERB crln-8564 82 3 scholarly scholarly ADJ crln-8564 82 4 publishing publishing NOUN crln-8564 82 5 : : PUNCT crln-8564 82 6 new new ADJ crln-8564 82 7 business business NOUN crln-8564 82 8 models model NOUN crln-8564 82 9 for for ADP crln-8564 82 10 university university NOUN crln-8564 82 11 presses press NOUN crln-8564 82 12 , , PUNCT crln-8564 82 13 ” " PUNCT crln-8564 82 14 www.aaupnet.org/resources/reports www.aaupnet.org/resources/report NOUN crln-8564 82 15 /business_models /business_model NOUN crln-8564 82 16 / / SYM crln-8564 82 17 index.html index.html NUM crln-8564 82 18 . . PUNCT crln-8564 83 1 2 2 X crln-8564 83 2 . . X crln-8564 83 3 mediacommons.futureofthebook.org mediacommons.futureofthebook.org NUM crln-8564 83 4 /mcpress /mcpress ADV crln-8564 83 5 / / SYM crln-8564 83 6 sustaining sustain VERB crln-8564 83 7 . . PUNCT crln-8564 84 1 sors sor NOUN crln-8564 84 2 then then ADV crln-8564 84 3 met meet VERB crln-8564 84 4 with with ADP crln-8564 84 5 the the DET crln-8564 84 6 staff staff NOUN crln-8564 84 7 to to PART crln-8564 84 8 review review VERB crln-8564 84 9 the the DET crln-8564 84 10 results result NOUN crln-8564 84 11 . . PUNCT crln-8564 85 1 successes success NOUN crln-8564 85 2 were be AUX crln-8564 85 3 celebrated celebrate VERB crln-8564 85 4 and and CCONJ crln-8564 85 5 areas area NOUN crln-8564 85 6 for for ADP crln-8564 85 7 improvement improvement NOUN crln-8564 85 8 were be AUX crln-8564 85 9 identified identify VERB crln-8564 85 10 . . PUNCT crln-8564 86 1 at at ADP crln-8564 86 2 longwood longwood PROPN crln-8564 86 3 university university PROPN crln-8564 86 4 , , PUNCT crln-8564 86 5 the the DET crln-8564 86 6 desk desk NOUN crln-8564 86 7 supervisor supervisor NOUN crln-8564 86 8 decided decide VERB crln-8564 86 9 to to PART crln-8564 86 10 use use VERB crln-8564 86 11 the the DET crln-8564 86 12 mystery mystery NOUN crln-8564 86 13 shopping shopping NOUN crln-8564 86 14 reports report NOUN crln-8564 86 15 as as ADP crln-8564 86 16 part part NOUN crln-8564 86 17 of of ADP crln-8564 86 18 the the DET crln-8564 86 19 staff staff NOUN crln-8564 86 20 evaluation evaluation NOUN crln-8564 86 21 process process NOUN crln-8564 86 22 . . PUNCT crln-8564 87 1 such such DET crln-8564 87 2 a a DET crln-8564 87 3 move move NOUN crln-8564 87 4 entailed entail VERB crln-8564 87 5 adjusting adjust VERB crln-8564 87 6 the the DET crln-8564 87 7 staff staff NOUN crln-8564 87 8 member member NOUN crln-8564 87 9 ’s ’s PART crln-8564 87 10 work work NOUN crln-8564 87 11 description description NOUN crln-8564 87 12 to to PART crln-8564 87 13 include include VERB crln-8564 87 14 customer customer NOUN crln-8564 87 15 service service NOUN crln-8564 87 16 as as ADP crln-8564 87 17 a a DET crln-8564 87 18 responsibility responsibility NOUN crln-8564 87 19 and and CCONJ crln-8564 87 20 mystery mystery NOUN crln-8564 87 21 shopping shopping NOUN crln-8564 87 22 as as ADP crln-8564 87 23 a a DET crln-8564 87 24 measure measure NOUN crln-8564 87 25 of of ADP crln-8564 87 26 progress progress NOUN crln-8564 87 27 . . PUNCT crln-8564 88 1 conclusion conclusion NOUN crln-8564 88 2 based base VERB crln-8564 88 3 on on ADP crln-8564 88 4 our our PRON crln-8564 88 5 studies study NOUN crln-8564 88 6 , , PUNCT crln-8564 88 7 we we PRON crln-8564 88 8 conclude conclude VERB crln-8564 88 9 that that DET crln-8564 88 10 mystery mystery NOUN crln-8564 88 11 shopping shopping NOUN crln-8564 88 12 is be AUX crln-8564 88 13 an an DET crln-8564 88 14 accurate accurate ADJ crln-8564 88 15 and and CCONJ crln-8564 88 16 efficient efficient ADJ crln-8564 88 17 method method NOUN crln-8564 88 18 to to PART crln-8564 88 19 measure measure VERB crln-8564 88 20 existing exist VERB crln-8564 88 21 service service NOUN crln-8564 88 22 at at ADP crln-8564 88 23 library library NOUN crln-8564 88 24 service service NOUN crln-8564 88 25 points point NOUN crln-8564 88 26 . . PUNCT crln-8564 89 1 used use VERB crln-8564 89 2 iteratively iteratively ADV crln-8564 89 3 , , PUNCT crln-8564 89 4 it it PRON crln-8564 89 5 provides provide VERB crln-8564 89 6 cyclical cyclical ADJ crln-8564 89 7 feedback feedback NOUN crln-8564 89 8 as as SCONJ crln-8564 89 9 one one NUM crln-8564 89 10 pinpoints pinpoint NOUN crln-8564 89 11 areas area NOUN crln-8564 89 12 for for ADP crln-8564 89 13 improvement improvement NOUN crln-8564 89 14 , , PUNCT crln-8564 89 15 provides provide VERB crln-8564 89 16 training training NOUN crln-8564 89 17 , , PUNCT crln-8564 89 18 repeats repeat VERB crln-8564 89 19 the the DET crln-8564 89 20 mystery mystery NOUN crln-8564 89 21 shopping shopping NOUN crln-8564 89 22 process process NOUN crln-8564 89 23 , , PUNCT crln-8564 89 24 and and CCONJ crln-8564 89 25 determines determine VERB crln-8564 89 26 if if SCONJ crln-8564 89 27 shoppers shopper NOUN crln-8564 89 28 report report VERB crln-8564 89 29 staff staff NOUN crln-8564 89 30 behaviors behavior NOUN crln-8564 89 31 that that PRON crln-8564 89 32 meet meet VERB crln-8564 89 33 established established ADJ crln-8564 89 34 expectations expectation NOUN crln-8564 89 35 . . PUNCT crln-8564 90 1 mystery mystery NOUN crln-8564 90 2 shopping shopping NOUN crln-8564 90 3 is be AUX crln-8564 90 4 not not PART crln-8564 90 5 productive productive ADJ crln-8564 90 6 as as ADP crln-8564 90 7 a a DET crln-8564 90 8 mechanism mechanism NOUN crln-8564 90 9 to to PART crln-8564 90 10 “ " PUNCT crln-8564 90 11 spy spy VERB crln-8564 90 12 on on ADP crln-8564 90 13 ” " PUNCT crln-8564 90 14 or or CCONJ crln-8564 90 15 “ " PUNCT crln-8564 90 16 catch catch NOUN crln-8564 90 17 ” " PUNCT crln-8564 90 18 employees employee NOUN crln-8564 90 19 misbehaving misbehave VERB crln-8564 90 20 . . PUNCT crln-8564 91 1 instead instead ADV crln-8564 91 2 , , PUNCT crln-8564 91 3 a a DET crln-8564 91 4 sound sound ADJ crln-8564 91 5 mystery mystery NOUN crln-8564 91 6 shopping shopping NOUN crln-8564 91 7 program program NOUN crln-8564 91 8 is be AUX crln-8564 91 9 a a DET crln-8564 91 10 team team NOUN crln-8564 91 11 effort effort NOUN crln-8564 91 12 that that PRON crln-8564 91 13 includes include VERB crln-8564 91 14 all all DET crln-8564 91 15 stakeholders stakeholder NOUN crln-8564 91 16 in in ADP crln-8564 91 17 a a DET crln-8564 91 18 process process NOUN crln-8564 91 19 that that PRON crln-8564 91 20 leads lead VERB crln-8564 91 21 to to ADP crln-8564 91 22 improved improve VERB crln-8564 91 23 interpersonal interpersonal ADJ crln-8564 91 24 communication communication NOUN crln-8564 91 25 between between ADP crln-8564 91 26 our our PRON crln-8564 91 27 public public ADJ crln-8564 91 28 service service NOUN crln-8564 91 29 staff staff NOUN crln-8564 91 30 and and CCONJ crln-8564 91 31 patrons patron NOUN crln-8564 91 32 . . PUNCT crln-8564 92 1 notes note NOUN crln-8564 92 2 1 1 NUM crln-8564 92 3 . . PROPN crln-8564 92 4 j. j. PROPN crln-8564 92 5 d. d. PROPN crln-8564 92 6 durrance durrance PROPN crln-8564 92 7 , , PUNCT crln-8564 92 8 “ " PUNCT crln-8564 92 9 factors factor NOUN crln-8564 92 10 that that PRON crln-8564 92 11 influence influence VERB crln-8564 92 12 reference reference NOUN crln-8564 92 13 success success NOUN crln-8564 92 14 : : PUNCT crln-8564 92 15 what what PRON crln-8564 92 16 makes make VERB crln-8564 92 17 questioners questioner NOUN crln-8564 92 18 willing willing ADJ crln-8564 92 19 to to PART crln-8564 92 20 return return VERB crln-8564 92 21 , , PUNCT crln-8564 92 22 ” " PUNCT crln-8564 92 23 reference reference NOUN crln-8564 92 24 librarian librarian PROPN crln-8564 92 25 23 23 NUM crln-8564 92 26 ( ( PUNCT crln-8564 92 27 1995 1995 NUM crln-8564 92 28 ): ): PUNCT crln-8564 92 29 243–65 243–65 NUM crln-8564 92 30 . . PUNCT crln-8564 93 1 2 2 X crln-8564 93 2 . . PROPN crln-8564 93 3 t. t. PROPN crln-8564 93 4 van van PROPN crln-8564 93 5 der der PROPN crln-8564 93 6 wiele wiele PROPN crln-8564 93 7 , , PUNCT crln-8564 93 8 m. m. PROPN crln-8564 93 9 hesselink hesselink PROPN crln-8564 93 10 , , PUNCT crln-8564 93 11 j. j. PROPN crln-8564 93 12 van van PROPN crln-8564 93 13 iwaarden iwaarden PROPN crln-8564 93 14 , , PUNCT crln-8564 93 15 “ " PUNCT crln-8564 93 16 mystery mystery NOUN crln-8564 93 17 shopping shopping NOUN crln-8564 93 18 : : PUNCT crln-8564 93 19 a a DET crln-8564 93 20 tool tool NOUN crln-8564 93 21 to to PART crln-8564 93 22 develop develop VERB crln-8564 93 23 insight insight NOUN crln-8564 93 24 into into ADP crln-8564 93 25 customer customer NOUN crln-8564 93 26 service service NOUN crln-8564 93 27 provision provision NOUN crln-8564 93 28 , , PUNCT crln-8564 93 29 ” " PUNCT crln-8564 93 30 total total ADJ crln-8564 93 31 quality quality NOUN crln-8564 93 32 management management NOUN crln-8564 93 33 16 16 NUM crln-8564 93 34 ( ( PUNCT crln-8564 93 35 200):529–41 200):529–41 NUM crln-8564 93 36 . . PUNCT crln-8564 94 1 3 3 X crln-8564 94 2 . . X crln-8564 94 3 “ " PUNCT crln-8564 94 4 guidelines guideline NOUN crln-8564 94 5 for for ADP crln-8564 94 6 behavioral behavioral ADJ crln-8564 94 7 performance performance NOUN crln-8564 94 8 of of ADP crln-8564 94 9 reference reference NOUN crln-8564 94 10 and and CCONJ crln-8564 94 11 information information NOUN crln-8564 94 12 service service NOUN crln-8564 94 13 providers provider NOUN crln-8564 94 14 , , PUNCT crln-8564 94 15 ” " PUNCT crln-8564 94 16 accessed access VERB crln-8564 94 17 january january PROPN crln-8564 94 18 6 6 NUM crln-8564 94 19 , , PUNCT crln-8564 94 20 2011 2011 NUM crln-8564 94 21 , , PUNCT crln-8564 94 22 www.ala.org www.ala.org PROPN crln-8564 94 23 /ala /ala PUNCT crln-8564 94 24 / / SYM crln-8564 94 25 mgrps mgrps PROPN crln-8564 94 26 / / SYM crln-8564 94 27 divs divs ADJ crln-8564 94 28 / / SYM crln-8564 94 29 rusa rusa NOUN crln-8564 94 30 / / SYM crln-8564 94 31 resources resource NOUN crln-8564 94 32 / / SYM crln-8564 94 33 guidelines guideline NOUN crln-8564 94 34 /guidelinesbehavioral.cfm /guidelinesbehavioral.cfm PROPN crln-8564 94 35 . . PUNCT crln-8564 95 1 ( ( PUNCT crln-8564 95 2 “ " PUNCT crln-8564 95 3 secrets secret NOUN crln-8564 95 4 to to ADP crln-8564 95 5 successful successful ADJ crln-8564 95 6 mystery mystery NOUN crln-8564 95 7 shopping shopping NOUN crln-8564 95 8 , , PUNCT crln-8564 95 9 ” " PUNCT crln-8564 95 10 cont cont NOUN crln-8564 95 11 . . PUNCT crln-8564 96 1 from from ADP crln-8564 96 2 page page NOUN crln-8564 96 3 276 276 NUM crln-8564 96 4 ) ) PUNCT