id	sid	tid	token	lemma	pos
crln-18857	1	1	acrl	acrl	PROPN
crln-18857	1	2	news	news	NOUN
crln-18857	1	3	issue	issue	NOUN
crln-18857	1	4	(	(	PUNCT
crln-18857	1	5	b	b	PROPN
crln-18857	1	6	)	)	PUNCT
crln-18857	1	7	of	of	ADP
crln-18857	1	8	college	college	PROPN
crln-18857	1	9	&	&	CCONJ
crln-18857	1	10	research	research	PROPN
crln-18857	1	11	libraries	library	NOUN
crln-18857	1	12	february	february	PROPN
crln-18857	1	13	1994/63	1994/63	NUM
crln-18857	1	14	customer	customer	NOUN
crln-18857	1	15	service	service	NOUN
crln-18857	1	16	:	:	PUNCT
crln-18857	1	17	the	the	DET
crln-18857	1	18	heart	heart	NOUN
crln-18857	1	19	off	off	ADP
crln-18857	1	20	a	a	DET
crln-18857	1	21	library	library	NOUN
crln-18857	2	1	b	b	PROPN
crln-18857	2	2	y	y	PROPN
crln-18857	2	3	h	h	PROPN
crln-18857	3	1	a	a	DET
crln-18857	3	2	rd	rd	NOUN
crln-18857	3	3	y	y	PROPN
crln-18857	3	4	r.	r.	PROPN
crln-18857	3	5	f	f	PROPN
crln-18857	4	1	r	r	NOUN
crln-18857	4	2	a	a	PRON
crln-18857	4	3	n	n	NOUN
crln-18857	4	4	k	k	PROPN
crln-18857	4	5	lin	lin	PROPN
crln-18857	4	6	a	a	DET
crln-18857	4	7	message	message	NOUN
crln-18857	4	8	from	from	ADP
crln-18857	5	1	the	the	DET
crln-18857	5	2	president	president	PROPN
crln-18857	5	3	o	o	PROPN
crln-18857	5	4	f	f	PROPN
crln-18857	5	5	ala	ala	PROPN
crln-18857	5	6	s	s	PART
crln-18857	5	7	ervice	ervice	NOUN
crln-18857	5	8	is	be	AUX
crln-18857	5	9	the	the	DET
crln-18857	5	10	heart	heart	NOUN
crln-18857	5	11	o	o	NOUN
crln-18857	5	12	f	f	X
crln-18857	5	13	our	our	PRON
crln-18857	5	14	profession	profession	NOUN
crln-18857	5	15	.	.	PUNCT
crln-18857	6	1	thinking	think	VERB
crln-18857	6	2	o	o	NOUN
crln-18857	6	3	f	f	NOUN
crln-18857	6	4	patrons	patron	NOUN
crln-18857	6	5	as	as	ADP
crln-18857	6	6	“	"	PUNCT
crln-18857	6	7	customers	customer	NOUN
crln-18857	6	8	”	"	PUNCT
crln-18857	6	9	is	be	AUX
crln-18857	6	10	an	an	DET
crln-18857	6	11	apt	apt	ADJ
crln-18857	6	12	way	way	NOUN
crln-18857	6	13	to	to	PART
crln-18857	6	14	remind	remind	VERB
crln-18857	6	15	ourselves	ourselves	PRON
crln-18857	6	16	—	—	PUNCT
crln-18857	6	17	and	and	CCONJ
crln-18857	6	18	our	our	PRON
crln-18857	6	19	staffs	staff	NOUN
crln-18857	6	20	—	—	PUNCT
crln-18857	6	21	of	of	ADP
crln-18857	6	22	the	the	DET
crln-18857	6	23	manner	manner	NOUN
crln-18857	6	24	in	in	ADP
crln-18857	6	25	which	which	PRON
crln-18857	6	26	we	we	PRON
crln-18857	6	27	wish	wish	VERB
crln-18857	6	28	to	to	PART
crln-18857	6	29	associate	associate	VERB
crln-18857	6	30	with	with	ADP
crln-18857	6	31	the	the	DET
crln-18857	6	32	public	public	NOUN
crln-18857	6	33	.	.	PUNCT
crln-18857	7	1	our	our	PRON
crln-18857	7	2	customers	customer	NOUN
crln-18857	7	3	—	—	PUNCT
crln-18857	7	4	whether	whether	SCONJ
crln-18857	7	5	they	they	PRON
crln-18857	7	6	be	be	VERB
crln-18857	7	7	students	student	NOUN
crln-18857	7	8	,	,	PUNCT
crln-18857	7	9	faculty	faculty	NOUN
crln-18857	7	10	,	,	PUNCT
crln-18857	7	11	or	or	CCONJ
crln-18857	7	12	members	member	NOUN
crln-18857	7	13	of	of	ADP
crln-18857	7	14	the	the	DET
crln-18857	7	15	general	general	ADJ
crln-18857	7	16	public	public	NOUN
crln-18857	7	17	—	—	PUNCT
crln-18857	7	18	are	be	AUX
crln-18857	7	19	why	why	SCONJ
crln-18857	7	20	libraries	library	NOUN
crln-18857	7	21	exist	exist	VERB
crln-18857	7	22	.	.	PUNCT
crln-18857	8	1	we	we	PRON
crln-18857	8	2	must	must	AUX
crln-18857	8	3	not	not	PART
crln-18857	8	4	take	take	VERB
crln-18857	8	5	them	they	PRON
crln-18857	8	6	for	for	SCONJ
crln-18857	8	7	granted	grant	VERB
crln-18857	8	8	.	.	PUNCT
crln-18857	9	1	it	it	PRON
crln-18857	9	2	is	be	AUX
crln-18857	9	3	not	not	PART
crln-18857	9	4	enough	enough	ADJ
crln-18857	9	5	to	to	PART
crln-18857	9	6	simply	simply	ADV
crln-18857	9	7	de­	de­	VERB
crln-18857	9	8	liver	liver	NOUN
crln-18857	9	9	service	service	NOUN
crln-18857	9	10	.	.	PUNCT
crln-18857	10	1	we	we	PRON
crln-18857	10	2	must	must	AUX
crln-18857	10	3	market	market	VERB
crln-18857	10	4	our	our	PRON
crln-18857	10	5	services	service	NOUN
crln-18857	10	6	in	in	ADP
crln-18857	10	7	a	a	DET
crln-18857	10	8	way	way	NOUN
crln-18857	10	9	that	that	PRON
crln-18857	10	10	assures	assure	VERB
crln-18857	10	11	our	our	PRON
crln-18857	10	12	libraries	library	NOUN
crln-18857	10	13	are	be	AUX
crln-18857	10	14	addressing	address	VERB
crln-18857	10	15	real	real	ADJ
crln-18857	10	16	needs	need	NOUN
crln-18857	10	17	and	and	CCONJ
crln-18857	10	18	that	that	SCONJ
crln-18857	10	19	our	our	PRON
crln-18857	10	20	customers	customer	NOUN
crln-18857	10	21	—	—	PUNCT
crln-18857	10	22	current	current	ADJ
crln-18857	10	23	and	and	CCONJ
crln-18857	10	24	potential	potential	ADJ
crln-18857	10	25	—	—	PUNCT
crln-18857	10	26	are	be	AUX
crln-18857	10	27	aware	aware	ADJ
crln-18857	10	28	o	o	NOUN
crln-18857	10	29	f	f	PROPN
crln-18857	10	30	the	the	DET
crln-18857	10	31	benefits	benefit	NOUN
crln-18857	10	32	available	available	ADJ
crln-18857	10	33	to	to	ADP
crln-18857	10	34	them	they	PRON
crln-18857	10	35	.	.	PUNCT
crln-18857	11	1	in	in	ADP
crln-18857	11	2	a	a	DET
crln-18857	11	3	letter	letter	NOUN
crln-18857	11	4	to	to	PART
crln-18857	11	5	ala	ala	VERB
crln-18857	11	6	in	in	ADP
crln-18857	11	7	which	which	PRON
crln-18857	11	8	he	he	PRON
crln-18857	11	9	shared	share	VERB
crln-18857	11	10	how	how	SCONJ
crln-18857	11	11	the	the	DET
crln-18857	11	12	library	library	NOUN
crln-18857	11	13	had	have	AUX
crln-18857	11	14	made	make	VERB
crln-18857	11	15	a	a	DET
crln-18857	11	16	difference	difference	NOUN
crln-18857	11	17	in	in	ADP
crln-18857	11	18	his	his	PRON
crln-18857	11	19	life	life	NOUN
crln-18857	11	20	,	,	PUNCT
crln-18857	11	21	nobel	nobel	PROPN
crln-18857	11	22	laureate	laureate	PROPN
crln-18857	11	23	linus	linus	PROPN
crln-18857	11	24	pauling	pauling	NOUN
crln-18857	11	25	said	say	VERB
crln-18857	11	26	he	he	PRON
crln-18857	11	27	used	use	VERB
crln-18857	11	28	his	his	PRON
crln-18857	11	29	college	college	NOUN
crln-18857	11	30	library	library	NOUN
crln-18857	11	31	not	not	PART
crln-18857	11	32	to	to	PART
crln-18857	11	33	pursue	pursue	VERB
crln-18857	11	34	his	his	PRON
crln-18857	11	35	scientific	scientific	ADJ
crln-18857	11	36	studies	study	NOUN
crln-18857	11	37	but	but	CCONJ
crln-18857	11	38	to	to	PART
crln-18857	11	39	“	"	PUNCT
crln-18857	11	40	develop	develop	VERB
crln-18857	11	41	a	a	DET
crln-18857	11	42	broader	broad	ADJ
crln-18857	11	43	view	view	NOUN
crln-18857	11	44	of	of	ADP
crln-18857	11	45	life	life	NOUN
crln-18857	11	46	”	"	PUNCT
crln-18857	11	47	by	by	ADP
crln-18857	11	48	reading	read	VERB
crln-18857	11	49	works	work	NOUN
crln-18857	11	50	by	by	ADP
crln-18857	11	51	george	george	PROPN
crln-18857	11	52	bernard	bernard	PROPN
crln-18857	11	53	shaw	shaw	PROPN
crln-18857	11	54	and	and	CCONJ
crln-18857	11	55	edgar	edgar	PROPN
crln-18857	11	56	allan	allan	PROPN
crln-18857	11	57	poe	poe	PROPN
crln-18857	11	58	.	.	PUNCT
crln-18857	12	1	how	how	SCONJ
crln-18857	12	2	many	many	ADJ
crln-18857	12	3	of	of	ADP
crln-18857	12	4	us	we	PRON
crln-18857	12	5	would	would	AUX
crln-18857	12	6	have	have	AUX
crln-18857	12	7	assumed	assume	VERB
crln-18857	12	8	the	the	DET
crln-18857	12	9	opposite	opposite	NOUN
crln-18857	12	10	?	?	PUNCT
crln-18857	13	1	one	one	NUM
crln-18857	13	2	of	of	ADP
crln-18857	13	3	the	the	DET
crln-18857	13	4	biggest	big	ADJ
crln-18857	13	5	mistakes	mistake	NOUN
crln-18857	13	6	any	any	PRON
crln-18857	13	7	organiza­	organiza­	ADP
crln-18857	13	8	tion	tion	NOUN
crln-18857	13	9	can	can	AUX
crln-18857	13	10	make	make	VERB
crln-18857	13	11	is	be	AUX
crln-18857	13	12	to	to	PART
crln-18857	13	13	assume	assume	VERB
crln-18857	13	14	it	it	PRON
crln-18857	13	15	knows	know	VERB
crln-18857	13	16	the	the	DET
crln-18857	13	17	needs	need	NOUN
crln-18857	13	18	and	and	CCONJ
crln-18857	13	19	wants	want	VERB
crln-18857	13	20	of	of	ADP
crln-18857	13	21	its	its	PRON
crln-18857	13	22	customers	customer	NOUN
crln-18857	13	23	.	.	PUNCT
crln-18857	14	1	corporations	corporation	NOUN
crln-18857	14	2	spend	spend	VERB
crln-18857	14	3	millions	million	NOUN
crln-18857	14	4	o	o	NOUN
crln-18857	14	5	f	f	NOUN
crln-18857	14	6	dollars	dollar	NOUN
crln-18857	14	7	“	"	PUNCT
crln-18857	14	8	listening	listen	VERB
crln-18857	14	9	”	"	PUNCT
crln-18857	14	10	to	to	ADP
crln-18857	14	11	their	their	PRON
crln-18857	14	12	custom­	custom­	NOUN
crln-18857	14	13	ers	er	NOUN
crln-18857	14	14	via	via	ADP
crln-18857	14	15	customer	customer	NOUN
crln-18857	14	16	service	service	NOUN
crln-18857	14	17	surveys	survey	NOUN
crln-18857	14	18	,	,	PUNCT
crln-18857	14	19	but	but	CCONJ
crln-18857	14	20	it	it	PRON
crln-18857	14	21	need	need	AUX
crln-18857	14	22	n't	not	PART
crln-18857	14	23	be	be	AUX
crln-18857	14	24	that	that	ADV
crln-18857	14	25	expensive	expensive	ADJ
crln-18857	14	26	or	or	CCONJ
crln-18857	14	27	complicated	complicated	ADJ
crln-18857	14	28	.	.	PUNCT
crln-18857	15	1	that	that	PRON
crln-18857	15	2	is	be	AUX
crln-18857	15	3	why	why	SCONJ
crln-18857	15	4	during	during	ADP
crln-18857	15	5	national	national	PROPN
crln-18857	15	6	library	library	PROPN
crln-18857	15	7	week	week	NOUN
crln-18857	15	8	,	,	PUNCT
crln-18857	15	9	april	april	PROPN
crln-18857	15	10	17	17	NUM
crln-18857	15	11	-	-	SYM
crln-18857	15	12	23	23	NUM
crln-18857	15	13	,	,	PUNCT
crln-18857	15	14	1994	1994	NUM
crln-18857	15	15	,	,	PUNCT
crln-18857	15	16	the	the	DET
crln-18857	15	17	american	american	PROPN
crln-18857	15	18	library	library	PROPN
crln-18857	15	19	asso­	asso­	PROPN
crln-18857	15	20	hardy	hardy	PROPN
crln-18857	15	21	r.	r.	PROPN
crln-18857	15	22	franklin	franklin	PROPN
crln-18857	15	23	ciation	ciation	PROPN
crln-18857	15	24	(	(	PUNCT
crln-18857	15	25	ala	ala	PROPN
crln-18857	15	26	)	)	PUNCT
crln-18857	15	27	is	be	AUX
crln-18857	15	28	asking	ask	VERB
crln-18857	15	29	all	all	DET
crln-18857	15	30	types	type	NOUN
crln-18857	15	31	o	o	PROPN
crln-18857	15	32	f	f	X
crln-18857	15	33	libraries	library	NOUN
crln-18857	15	34	to	to	PART
crln-18857	15	35	participate	participate	VERB
crln-18857	15	36	in	in	ADP
crln-18857	15	37	taking	take	VERB
crln-18857	15	38	a	a	DET
crln-18857	15	39	national	national	ADJ
crln-18857	15	40	“	"	PUNCT
crln-18857	15	41	snapshot	snapshot	NOUN
crln-18857	15	42	”	"	PUNCT
crln-18857	15	43	of	of	ADP
crln-18857	15	44	library	library	NOUN
crln-18857	15	45	customer	customer	NOUN
crln-18857	15	46	satisfaction	satisfaction	NOUN
crln-18857	15	47	.	.	PUNCT
crln-18857	16	1	why	why	SCONJ
crln-18857	16	2	do	do	AUX
crln-18857	16	3	a	a	DET
crln-18857	16	4	customer	customer	NOUN
crln-18857	16	5	satisfaction	satisfaction	NOUN
crln-18857	16	6	survey	survey	NOUN
crln-18857	16	7	?	?	PUNCT
crln-18857	17	1	there	there	PRON
crln-18857	17	2	are	be	VERB
crln-18857	17	3	at	at	ADP
crln-18857	17	4	least	least	ADV
crln-18857	17	5	four	four	NUM
crln-18857	17	6	good	good	ADJ
crln-18857	17	7	reasons	reason	NOUN
crln-18857	17	8	.	.	PUNCT
crln-18857	18	1	one	one	NUM
crln-18857	18	2	is	be	AUX
crln-18857	18	3	to	to	PART
crln-18857	18	4	deter­	deter­	VERB
crln-18857	18	5	mine	mine	VERB
crln-18857	18	6	the	the	DET
crln-18857	18	7	level	level	NOUN
crln-18857	18	8	of	of	ADP
crln-18857	18	9	customer	customer	NOUN
crln-18857	18	10	satisfaction	satisfaction	NOUN
crln-18857	18	11	with	with	ADP
crln-18857	18	12	your	your	PRON
crln-18857	18	13	services	service	NOUN
crln-18857	18	14	;	;	PUNCT
crln-18857	18	15	two	two	NUM
crln-18857	18	16	,	,	PUNCT
crln-18857	18	17	to	to	PART
crln-18857	18	18	identify	identify	VERB
crln-18857	18	19	areas	area	NOUN
crln-18857	18	20	for	for	ADP
crln-18857	18	21	improvement	improvement	NOUN
crln-18857	18	22	;	;	PUNCT
crln-18857	18	23	three	three	NUM
crln-18857	18	24	,	,	PUNCT
crln-18857	18	25	to	to	PART
crln-18857	18	26	identify	identify	VERB
crln-18857	18	27	needed	need	VERB
crln-18857	18	28	services	service	NOUN
crln-18857	18	29	;	;	PUNCT
crln-18857	18	30	and	and	CCONJ
crln-18857	18	31	last	last	ADJ
crln-18857	18	32	but	but	CCONJ
crln-18857	18	33	not	not	PART
crln-18857	18	34	least	least	ADJ
crln-18857	18	35	,	,	PUNCT
crln-18857	18	36	to	to	PART
crln-18857	18	37	let	let	VERB
crln-18857	18	38	your	your	PRON
crln-18857	18	39	customers	customer	NOUN
crln-18857	18	40	know	know	VERB
crln-18857	18	41	you	you	PRON
crln-18857	18	42	care	care	VERB
crln-18857	18	43	what	what	PRON
crln-18857	18	44	they	they	PRON
crln-18857	18	45	think	think	VERB
crln-18857	18	46	.	.	PUNCT
crln-18857	19	1	we	we	PRON
crln-18857	19	2	know	know	VERB
crln-18857	19	3	that	that	SCONJ
crln-18857	19	4	libraries	library	NOUN
crln-18857	19	5	of	of	ADP
crln-18857	19	6	all	all	DET
crln-18857	19	7	types	type	NOUN
crln-18857	19	8	have	have	VERB
crln-18857	19	9	millions	million	NOUN
crln-18857	19	10	o	o	PROPN
crln-18857	19	11	f	f	ADV
crln-18857	19	12	satisfied	satisfied	ADJ
crln-18857	19	13	customers	customer	NOUN
crln-18857	19	14	.	.	PUNCT
crln-18857	20	1	this	this	DET
crln-18857	20	2	survey	survey	NOUN
crln-18857	20	3	is	be	AUX
crln-18857	20	4	an	an	DET
crln-18857	20	5	at­	at­	NOUN
crln-18857	20	6	tempt	tempt	NOUN
crln-18857	20	7	to	to	PART
crln-18857	20	8	document	document	VERB
crln-18857	20	9	that	that	DET
crln-18857	20	10	fact	fact	NOUN
crln-18857	20	11	.	.	PUNCT
crln-18857	21	1	we	we	PRON
crln-18857	21	2	are	be	AUX
crln-18857	21	3	not	not	PART
crln-18857	21	4	pretending	pretend	VERB
crln-18857	21	5	that	that	SCONJ
crln-18857	21	6	this	this	PRON
crln-18857	21	7	is	be	AUX
crln-18857	21	8	a	a	DET
crln-18857	21	9	“	"	PUNCT
crln-18857	21	10	scientific	scientific	ADJ
crln-18857	21	11	”	"	PUNCT
crln-18857	21	12	survey	survey	NOUN
crln-18857	21	13	nor	nor	CCONJ
crln-18857	21	14	are	be	AUX
crln-18857	21	15	we	we	PRON
crln-18857	21	16	expecting	expect	VERB
crln-18857	21	17	100	100	NUM
crln-18857	21	18	percent	percent	NOUN
crln-18857	21	19	satisfaction	satisfaction	NOUN
crln-18857	21	20	,	,	PUNCT
crln-18857	21	21	although	although	SCONJ
crln-18857	21	22	similar	similar	ADJ
crln-18857	21	23	surveys	survey	NOUN
crln-18857	21	24	conducted	conduct	VERB
crln-18857	21	25	by	by	ADP
crln-18857	21	26	libraries	library	NOUN
crln-18857	21	27	have	have	AUX
crln-18857	21	28	generally	generally	ADV
crln-18857	21	29	found	find	VERB
crln-18857	21	30	high	high	ADJ
crln-18857	21	31	lev­	lev­	NOUN
crln-18857	21	32	els	els	PROPN
crln-18857	21	33	o	o	NOUN
crln-18857	21	34	f	f	PROPN
crln-18857	21	35	satisfaction	satisfaction	NOUN
crln-18857	21	36	.	.	PUNCT
crln-18857	22	1	w	w	ADP
crln-18857	22	2	e	e	PROPN
crln-18857	22	3	are	be	AUX
crln-18857	22	4	expecting	expect	VERB
crln-18857	22	5	to	to	PART
crln-18857	22	6	gain	gain	VERB
crln-18857	22	7	valuable	valuable	ADJ
crln-18857	22	8	insights	insight	NOUN
crln-18857	22	9	into	into	ADP
crln-18857	22	10	library	library	NOUN
crln-18857	22	11	customer	customer	NOUN
crln-18857	22	12	service	service	NOUN
crln-18857	22	13	satisfactions	satisfaction	NOUN
crln-18857	22	14	that	that	PRON
crln-18857	22	15	will	will	AUX
crln-18857	22	16	help	help	VERB
crln-18857	22	17	us	we	PRON
crln-18857	22	18	to	to	PART
crln-18857	22	19	promote	promote	VERB
crln-18857	22	20	library	library	NOUN
crln-18857	22	21	use	use	NOUN
crln-18857	22	22	and	and	CCONJ
crln-18857	22	23	legislative	legislative	ADJ
crln-18857	22	24	support	support	NOUN
crln-18857	22	25	for	for	ADP
crln-18857	22	26	libraries	library	NOUN
crln-18857	22	27	nationwide	nationwide	ADJ
crln-18857	22	28	.	.	PUNCT
crln-18857	23	1	a	a	DET
crln-18857	23	2	camera	camera	NOUN
crln-18857	23	3	-	-	PUNCT
crln-18857	23	4	ready	ready	ADJ
crln-18857	23	5	survey	survey	NOUN
crln-18857	23	6	form	form	NOUN
crln-18857	23	7	appears	appear	VERB
crln-18857	23	8	in	in	ADP
crln-18857	23	9	this	this	DET
crln-18857	23	10	issue	issue	NOUN
crln-18857	23	11	o	o	NOUN
crln-18857	23	12	f	f	PROPN
crln-18857	23	13	c&rl	c&rl	PROPN
crln-18857	23	14	news	news	PROPN
crln-18857	23	15	(	(	PUNCT
crln-18857	23	16	see	see	VERB
crln-18857	23	17	page	page	NOUN
crln-18857	23	18	65	65	NUM
crln-18857	23	19	)	)	PUNCT
crln-18857	23	20	for	for	SCONJ
crln-18857	23	21	you	you	PRON
crln-18857	23	22	to	to	PART
crln-18857	23	23	reprint	reprint	VERB
crln-18857	23	24	“	"	PUNCT
crln-18857	23	25	as	as	SCONJ
crln-18857	23	26	is	be	AUX
crln-18857	23	27	”	"	PUNCT
crln-18857	23	28	or	or	CCONJ
crln-18857	23	29	customize	customize	VERB
crln-18857	23	30	for	for	ADP
crln-18857	23	31	your	your	PRON
crln-18857	23	32	library	library	NOUN
crln-18857	23	33	.	.	PUNCT
crln-18857	24	1	libraries	library	NOUN
crln-18857	24	2	are	be	AUX
crln-18857	24	3	asked	ask	VERB
crln-18857	24	4	to	to	PART
crln-18857	24	5	report	report	VERB
crln-18857	24	6	their	their	PRON
crln-18857	24	7	survey	survey	NOUN
crln-18857	24	8	re­	re­	NOUN
crln-18857	24	9	sults	sult	NOUN
crln-18857	24	10	by	by	ADP
crln-18857	24	11	may	may	PROPN
crln-18857	24	12	15	15	NUM
crln-18857	24	13	,	,	PUNCT
crln-18857	24	14	1994	1994	NUM
crln-18857	24	15	,	,	PUNCT
crln-18857	24	16	to	to	ADP
crln-18857	24	17	the	the	DET
crln-18857	24	18	ala	ala	PROPN
crln-18857	24	19	public	public	ADJ
crln-18857	24	20	in­	in­	PROPN
crln-18857	24	21	formation	formation	NOUN
crln-18857	24	22	office	office	NOUN
crln-18857	24	23	,	,	PUNCT
crln-18857	24	24	50	50	NUM
crln-18857	24	25	e.	e.	PROPN
crln-18857	24	26	huron	huron	PROPN
crln-18857	24	27	st	st	PROPN
crln-18857	24	28	.	.	PROPN
crln-18857	24	29	,	,	PUNCT
crln-18857	24	30	chicago	chicago	PROPN
crln-18857	24	31	,	,	PUNCT
crln-18857	24	32	il	il	PROPN
crln-18857	24	33	60611	60611	NUM
crln-18857	24	34	;	;	PUNCT
crln-18857	24	35	phone	phone	NOUN
crln-18857	24	36	:	:	PUNCT
crln-18857	24	37	(	(	PUNCT
crln-18857	24	38	800	800	NUM
crln-18857	24	39	)	)	PUNCT
crln-18857	24	40	545	545	NUM
crln-18857	24	41	-	-	SYM
crln-18857	24	42	2433	2433	NUM
crln-18857	24	43	,	,	PUNCT
crln-18857	24	44	ext	ext	NOUN
crln-18857	24	45	.	.	PUNCT
crln-18857	25	1	5044	5044	NUM
crln-18857	25	2	.	.	PUNCT
crln-18857	26	1	all	all	DET
crln-18857	26	2	responses	response	NOUN
crln-18857	26	3	are	be	AUX
crln-18857	26	4	confidential	confidential	ADJ
crln-18857	26	5	and	and	CCONJ
crln-18857	26	6	will	will	AUX
crln-18857	26	7	be	be	AUX
crln-18857	26	8	used	use	VERB
crln-18857	26	9	solely	solely	ADV
crln-18857	26	10	for	for	ADP
crln-18857	26	11	the	the	DET
crln-18857	26	12	purpose	purpose	NOUN
crln-18857	26	13	of	of	ADP
crln-18857	26	14	compiling	compile	VERB
crln-18857	26	15	a	a	DET
crln-18857	26	16	na­	na­	ADJ
crln-18857	26	17	tional	tional	ADJ
crln-18857	26	18	picture	picture	NOUN
crln-18857	26	19	of	of	ADP
crln-18857	26	20	library	library	NOUN
crln-18857	26	21	customer	customer	NOUN
crln-18857	26	22	satisfaction	satisfaction	NOUN
crln-18857	26	23	to	to	PART
crln-18857	26	24	be	be	AUX
crln-18857	26	25	used	use	VERB
crln-18857	26	26	for	for	ADP
crln-18857	26	27	promoting	promote	VERB
crln-18857	26	28	library	library	NOUN
crln-18857	26	29	use	use	NOUN
crln-18857	26	30	and	and	CCONJ
crln-18857	26	31	support	support	NOUN
crln-18857	26	32	.	.	PUNCT
crln-18857	27	1	thank	thank	VERB
crln-18857	27	2	you	you	PRON
crln-18857	27	3	,	,	PUNCT
crln-18857	27	4	in	in	ADP
crln-18857	27	5	advance	advance	NOUN
crln-18857	27	6	,	,	PUNCT
crln-18857	27	7	for	for	ADP
crln-18857	27	8	your	your	PRON
crln-18857	27	9	help	help	NOUN
crln-18857	27	10	.	.	PUNCT
crln-18857	28	1	■	■	PUNCT
crln-18857	28	2	hardy	hardy	ADJ
crln-18857	28	3	r.	r.	PROPN
crln-18857	28	4	franklin	franklin	PROPN
crln-18857	28	5	is	be	AUX
crln-18857	28	6	director	director	NOUN
crln-18857	28	7	o	o	NOUN
crln-18857	28	8	f	f	PROPN
crln-18857	28	9	the	the	DET
crln-18857	28	10	district	district	NOUN
crln-18857	28	11	o	o	PROPN
crln-18857	28	12	f	f	PROPN
crln-18857	28	13	columbia	columbia	PROPN
crln-18857	28	14	public	public	PROPN
crln-18857	28	15	library	library	PROPN
crln-18857	28	16	and	and	CCONJ
crln-18857	29	1	the	the	DET
crln-18857	29	2	1993	1993	NUM
crln-18857	29	3	-	-	SYM
crln-18857	29	4	94president	94president	NOUN
crln-18857	29	5	o	o	NOUN
crln-18857	29	6	f	f	X
crln-18857	29	7	the	the	DET
crln-18857	29	8	american	american	PROPN
crln-18857	29	9	library	library	PROPN
crln-18857	29	10	association	association	PROPN
crln-18857	29	11	.	.	PUNCT
crln-18857	30	1	franklin	franklin	PROPN
crln-18857	30	2	chose	choose	VERB
crln-18857	30	3	“	"	PUNCT
crln-18857	30	4	customer	customer	NOUN
crln-18857	30	5	service	service	NOUN
crln-18857	30	6	:	:	PUNCT
crln-18857	31	1	the	the	DET
crln-18857	31	2	heart	heart	NOUN
crln-18857	31	3	o	o	X
crln-18857	31	4	f	f	PROPN
crln-18857	31	5	the	the	DET
crln-18857	31	6	library	library	NOUN
crln-18857	31	7	"	"	PUNCT
crln-18857	31	8	as	as	ADP
crln-18857	31	9	the	the	DET
crln-18857	31	10	theme	theme	NOUN
crln-18857	31	11	f	f	PROPN
crln-18857	31	12	o	o	X
crln-18857	32	1	r	r	X
crln-18857	32	2	his	his	PRON
crln-18857	32	3	presidential	presidential	ADJ
crln-18857	32	4	year	year	NOUN
crln-18857	32	5	.	.	PUNCT