id sid tid token lemma pos crln-18857 1 1 acrl acrl PROPN crln-18857 1 2 news news NOUN crln-18857 1 3 issue issue NOUN crln-18857 1 4 ( ( PUNCT crln-18857 1 5 b b PROPN crln-18857 1 6 ) ) PUNCT crln-18857 1 7 of of ADP crln-18857 1 8 college college PROPN crln-18857 1 9 & & CCONJ crln-18857 1 10 research research PROPN crln-18857 1 11 libraries library NOUN crln-18857 1 12 february february PROPN crln-18857 1 13 1994/63 1994/63 NUM crln-18857 1 14 customer customer NOUN crln-18857 1 15 service service NOUN crln-18857 1 16 : : PUNCT crln-18857 1 17 the the DET crln-18857 1 18 heart heart NOUN crln-18857 1 19 off off ADP crln-18857 1 20 a a DET crln-18857 1 21 library library NOUN crln-18857 2 1 b b PROPN crln-18857 2 2 y y PROPN crln-18857 2 3 h h PROPN crln-18857 3 1 a a DET crln-18857 3 2 rd rd NOUN crln-18857 3 3 y y PROPN crln-18857 3 4 r. r. PROPN crln-18857 3 5 f f PROPN crln-18857 4 1 r r NOUN crln-18857 4 2 a a PRON crln-18857 4 3 n n NOUN crln-18857 4 4 k k PROPN crln-18857 4 5 lin lin PROPN crln-18857 4 6 a a DET crln-18857 4 7 message message NOUN crln-18857 4 8 from from ADP crln-18857 5 1 the the DET crln-18857 5 2 president president PROPN crln-18857 5 3 o o PROPN crln-18857 5 4 f f PROPN crln-18857 5 5 ala ala PROPN crln-18857 5 6 s s PART crln-18857 5 7 ervice ervice NOUN crln-18857 5 8 is be AUX crln-18857 5 9 the the DET crln-18857 5 10 heart heart NOUN crln-18857 5 11 o o NOUN crln-18857 5 12 f f X crln-18857 5 13 our our PRON crln-18857 5 14 profession profession NOUN crln-18857 5 15 . . PUNCT crln-18857 6 1 thinking think VERB crln-18857 6 2 o o NOUN crln-18857 6 3 f f NOUN crln-18857 6 4 patrons patron NOUN crln-18857 6 5 as as ADP crln-18857 6 6 “ " PUNCT crln-18857 6 7 customers customer NOUN crln-18857 6 8 ” " PUNCT crln-18857 6 9 is be AUX crln-18857 6 10 an an DET crln-18857 6 11 apt apt ADJ crln-18857 6 12 way way NOUN crln-18857 6 13 to to PART crln-18857 6 14 remind remind VERB crln-18857 6 15 ourselves ourselves PRON crln-18857 6 16 — — PUNCT crln-18857 6 17 and and CCONJ crln-18857 6 18 our our PRON crln-18857 6 19 staffs staff NOUN crln-18857 6 20 — — PUNCT crln-18857 6 21 of of ADP crln-18857 6 22 the the DET crln-18857 6 23 manner manner NOUN crln-18857 6 24 in in ADP crln-18857 6 25 which which PRON crln-18857 6 26 we we PRON crln-18857 6 27 wish wish VERB crln-18857 6 28 to to PART crln-18857 6 29 associate associate VERB crln-18857 6 30 with with ADP crln-18857 6 31 the the DET crln-18857 6 32 public public NOUN crln-18857 6 33 . . PUNCT crln-18857 7 1 our our PRON crln-18857 7 2 customers customer NOUN crln-18857 7 3 — — PUNCT crln-18857 7 4 whether whether SCONJ crln-18857 7 5 they they PRON crln-18857 7 6 be be VERB crln-18857 7 7 students student NOUN crln-18857 7 8 , , PUNCT crln-18857 7 9 faculty faculty NOUN crln-18857 7 10 , , PUNCT crln-18857 7 11 or or CCONJ crln-18857 7 12 members member NOUN crln-18857 7 13 of of ADP crln-18857 7 14 the the DET crln-18857 7 15 general general ADJ crln-18857 7 16 public public NOUN crln-18857 7 17 — — PUNCT crln-18857 7 18 are be AUX crln-18857 7 19 why why SCONJ crln-18857 7 20 libraries library NOUN crln-18857 7 21 exist exist VERB crln-18857 7 22 . . PUNCT crln-18857 8 1 we we PRON crln-18857 8 2 must must AUX crln-18857 8 3 not not PART crln-18857 8 4 take take VERB crln-18857 8 5 them they PRON crln-18857 8 6 for for SCONJ crln-18857 8 7 granted grant VERB crln-18857 8 8 . . PUNCT crln-18857 9 1 it it PRON crln-18857 9 2 is be AUX crln-18857 9 3 not not PART crln-18857 9 4 enough enough ADJ crln-18857 9 5 to to PART crln-18857 9 6 simply simply ADV crln-18857 9 7 de­ de­ VERB crln-18857 9 8 liver liver NOUN crln-18857 9 9 service service NOUN crln-18857 9 10 . . PUNCT crln-18857 10 1 we we PRON crln-18857 10 2 must must AUX crln-18857 10 3 market market VERB crln-18857 10 4 our our PRON crln-18857 10 5 services service NOUN crln-18857 10 6 in in ADP crln-18857 10 7 a a DET crln-18857 10 8 way way NOUN crln-18857 10 9 that that PRON crln-18857 10 10 assures assure VERB crln-18857 10 11 our our PRON crln-18857 10 12 libraries library NOUN crln-18857 10 13 are be AUX crln-18857 10 14 addressing address VERB crln-18857 10 15 real real ADJ crln-18857 10 16 needs need NOUN crln-18857 10 17 and and CCONJ crln-18857 10 18 that that SCONJ crln-18857 10 19 our our PRON crln-18857 10 20 customers customer NOUN crln-18857 10 21 — — PUNCT crln-18857 10 22 current current ADJ crln-18857 10 23 and and CCONJ crln-18857 10 24 potential potential ADJ crln-18857 10 25 — — PUNCT crln-18857 10 26 are be AUX crln-18857 10 27 aware aware ADJ crln-18857 10 28 o o NOUN crln-18857 10 29 f f PROPN crln-18857 10 30 the the DET crln-18857 10 31 benefits benefit NOUN crln-18857 10 32 available available ADJ crln-18857 10 33 to to ADP crln-18857 10 34 them they PRON crln-18857 10 35 . . PUNCT crln-18857 11 1 in in ADP crln-18857 11 2 a a DET crln-18857 11 3 letter letter NOUN crln-18857 11 4 to to PART crln-18857 11 5 ala ala VERB crln-18857 11 6 in in ADP crln-18857 11 7 which which PRON crln-18857 11 8 he he PRON crln-18857 11 9 shared share VERB crln-18857 11 10 how how SCONJ crln-18857 11 11 the the DET crln-18857 11 12 library library NOUN crln-18857 11 13 had have AUX crln-18857 11 14 made make VERB crln-18857 11 15 a a DET crln-18857 11 16 difference difference NOUN crln-18857 11 17 in in ADP crln-18857 11 18 his his PRON crln-18857 11 19 life life NOUN crln-18857 11 20 , , PUNCT crln-18857 11 21 nobel nobel PROPN crln-18857 11 22 laureate laureate PROPN crln-18857 11 23 linus linus PROPN crln-18857 11 24 pauling pauling NOUN crln-18857 11 25 said say VERB crln-18857 11 26 he he PRON crln-18857 11 27 used use VERB crln-18857 11 28 his his PRON crln-18857 11 29 college college NOUN crln-18857 11 30 library library NOUN crln-18857 11 31 not not PART crln-18857 11 32 to to PART crln-18857 11 33 pursue pursue VERB crln-18857 11 34 his his PRON crln-18857 11 35 scientific scientific ADJ crln-18857 11 36 studies study NOUN crln-18857 11 37 but but CCONJ crln-18857 11 38 to to PART crln-18857 11 39 “ " PUNCT crln-18857 11 40 develop develop VERB crln-18857 11 41 a a DET crln-18857 11 42 broader broad ADJ crln-18857 11 43 view view NOUN crln-18857 11 44 of of ADP crln-18857 11 45 life life NOUN crln-18857 11 46 ” " PUNCT crln-18857 11 47 by by ADP crln-18857 11 48 reading read VERB crln-18857 11 49 works work NOUN crln-18857 11 50 by by ADP crln-18857 11 51 george george PROPN crln-18857 11 52 bernard bernard PROPN crln-18857 11 53 shaw shaw PROPN crln-18857 11 54 and and CCONJ crln-18857 11 55 edgar edgar PROPN crln-18857 11 56 allan allan PROPN crln-18857 11 57 poe poe PROPN crln-18857 11 58 . . PUNCT crln-18857 12 1 how how SCONJ crln-18857 12 2 many many ADJ crln-18857 12 3 of of ADP crln-18857 12 4 us we PRON crln-18857 12 5 would would AUX crln-18857 12 6 have have AUX crln-18857 12 7 assumed assume VERB crln-18857 12 8 the the DET crln-18857 12 9 opposite opposite NOUN crln-18857 12 10 ? ? PUNCT crln-18857 13 1 one one NUM crln-18857 13 2 of of ADP crln-18857 13 3 the the DET crln-18857 13 4 biggest big ADJ crln-18857 13 5 mistakes mistake NOUN crln-18857 13 6 any any PRON crln-18857 13 7 organiza­ organiza­ ADP crln-18857 13 8 tion tion NOUN crln-18857 13 9 can can AUX crln-18857 13 10 make make VERB crln-18857 13 11 is be AUX crln-18857 13 12 to to PART crln-18857 13 13 assume assume VERB crln-18857 13 14 it it PRON crln-18857 13 15 knows know VERB crln-18857 13 16 the the DET crln-18857 13 17 needs need NOUN crln-18857 13 18 and and CCONJ crln-18857 13 19 wants want VERB crln-18857 13 20 of of ADP crln-18857 13 21 its its PRON crln-18857 13 22 customers customer NOUN crln-18857 13 23 . . PUNCT crln-18857 14 1 corporations corporation NOUN crln-18857 14 2 spend spend VERB crln-18857 14 3 millions million NOUN crln-18857 14 4 o o NOUN crln-18857 14 5 f f NOUN crln-18857 14 6 dollars dollar NOUN crln-18857 14 7 “ " PUNCT crln-18857 14 8 listening listen VERB crln-18857 14 9 ” " PUNCT crln-18857 14 10 to to ADP crln-18857 14 11 their their PRON crln-18857 14 12 custom­ custom­ NOUN crln-18857 14 13 ers er NOUN crln-18857 14 14 via via ADP crln-18857 14 15 customer customer NOUN crln-18857 14 16 service service NOUN crln-18857 14 17 surveys survey NOUN crln-18857 14 18 , , PUNCT crln-18857 14 19 but but CCONJ crln-18857 14 20 it it PRON crln-18857 14 21 need need AUX crln-18857 14 22 n't not PART crln-18857 14 23 be be AUX crln-18857 14 24 that that ADV crln-18857 14 25 expensive expensive ADJ crln-18857 14 26 or or CCONJ crln-18857 14 27 complicated complicated ADJ crln-18857 14 28 . . PUNCT crln-18857 15 1 that that PRON crln-18857 15 2 is be AUX crln-18857 15 3 why why SCONJ crln-18857 15 4 during during ADP crln-18857 15 5 national national PROPN crln-18857 15 6 library library PROPN crln-18857 15 7 week week NOUN crln-18857 15 8 , , PUNCT crln-18857 15 9 april april PROPN crln-18857 15 10 17 17 NUM crln-18857 15 11 - - SYM crln-18857 15 12 23 23 NUM crln-18857 15 13 , , PUNCT crln-18857 15 14 1994 1994 NUM crln-18857 15 15 , , PUNCT crln-18857 15 16 the the DET crln-18857 15 17 american american PROPN crln-18857 15 18 library library PROPN crln-18857 15 19 asso­ asso­ PROPN crln-18857 15 20 hardy hardy PROPN crln-18857 15 21 r. r. PROPN crln-18857 15 22 franklin franklin PROPN crln-18857 15 23 ciation ciation PROPN crln-18857 15 24 ( ( PUNCT crln-18857 15 25 ala ala PROPN crln-18857 15 26 ) ) PUNCT crln-18857 15 27 is be AUX crln-18857 15 28 asking ask VERB crln-18857 15 29 all all DET crln-18857 15 30 types type NOUN crln-18857 15 31 o o PROPN crln-18857 15 32 f f X crln-18857 15 33 libraries library NOUN crln-18857 15 34 to to PART crln-18857 15 35 participate participate VERB crln-18857 15 36 in in ADP crln-18857 15 37 taking take VERB crln-18857 15 38 a a DET crln-18857 15 39 national national ADJ crln-18857 15 40 “ " PUNCT crln-18857 15 41 snapshot snapshot NOUN crln-18857 15 42 ” " PUNCT crln-18857 15 43 of of ADP crln-18857 15 44 library library NOUN crln-18857 15 45 customer customer NOUN crln-18857 15 46 satisfaction satisfaction NOUN crln-18857 15 47 . . PUNCT crln-18857 16 1 why why SCONJ crln-18857 16 2 do do AUX crln-18857 16 3 a a DET crln-18857 16 4 customer customer NOUN crln-18857 16 5 satisfaction satisfaction NOUN crln-18857 16 6 survey survey NOUN crln-18857 16 7 ? ? PUNCT crln-18857 17 1 there there PRON crln-18857 17 2 are be VERB crln-18857 17 3 at at ADP crln-18857 17 4 least least ADV crln-18857 17 5 four four NUM crln-18857 17 6 good good ADJ crln-18857 17 7 reasons reason NOUN crln-18857 17 8 . . PUNCT crln-18857 18 1 one one NUM crln-18857 18 2 is be AUX crln-18857 18 3 to to PART crln-18857 18 4 deter­ deter­ VERB crln-18857 18 5 mine mine VERB crln-18857 18 6 the the DET crln-18857 18 7 level level NOUN crln-18857 18 8 of of ADP crln-18857 18 9 customer customer NOUN crln-18857 18 10 satisfaction satisfaction NOUN crln-18857 18 11 with with ADP crln-18857 18 12 your your PRON crln-18857 18 13 services service NOUN crln-18857 18 14 ; ; PUNCT crln-18857 18 15 two two NUM crln-18857 18 16 , , PUNCT crln-18857 18 17 to to PART crln-18857 18 18 identify identify VERB crln-18857 18 19 areas area NOUN crln-18857 18 20 for for ADP crln-18857 18 21 improvement improvement NOUN crln-18857 18 22 ; ; PUNCT crln-18857 18 23 three three NUM crln-18857 18 24 , , PUNCT crln-18857 18 25 to to PART crln-18857 18 26 identify identify VERB crln-18857 18 27 needed need VERB crln-18857 18 28 services service NOUN crln-18857 18 29 ; ; PUNCT crln-18857 18 30 and and CCONJ crln-18857 18 31 last last ADJ crln-18857 18 32 but but CCONJ crln-18857 18 33 not not PART crln-18857 18 34 least least ADJ crln-18857 18 35 , , PUNCT crln-18857 18 36 to to PART crln-18857 18 37 let let VERB crln-18857 18 38 your your PRON crln-18857 18 39 customers customer NOUN crln-18857 18 40 know know VERB crln-18857 18 41 you you PRON crln-18857 18 42 care care VERB crln-18857 18 43 what what PRON crln-18857 18 44 they they PRON crln-18857 18 45 think think VERB crln-18857 18 46 . . PUNCT crln-18857 19 1 we we PRON crln-18857 19 2 know know VERB crln-18857 19 3 that that SCONJ crln-18857 19 4 libraries library NOUN crln-18857 19 5 of of ADP crln-18857 19 6 all all DET crln-18857 19 7 types type NOUN crln-18857 19 8 have have VERB crln-18857 19 9 millions million NOUN crln-18857 19 10 o o PROPN crln-18857 19 11 f f ADV crln-18857 19 12 satisfied satisfied ADJ crln-18857 19 13 customers customer NOUN crln-18857 19 14 . . PUNCT crln-18857 20 1 this this DET crln-18857 20 2 survey survey NOUN crln-18857 20 3 is be AUX crln-18857 20 4 an an DET crln-18857 20 5 at­ at­ NOUN crln-18857 20 6 tempt tempt NOUN crln-18857 20 7 to to PART crln-18857 20 8 document document VERB crln-18857 20 9 that that DET crln-18857 20 10 fact fact NOUN crln-18857 20 11 . . PUNCT crln-18857 21 1 we we PRON crln-18857 21 2 are be AUX crln-18857 21 3 not not PART crln-18857 21 4 pretending pretend VERB crln-18857 21 5 that that SCONJ crln-18857 21 6 this this PRON crln-18857 21 7 is be AUX crln-18857 21 8 a a DET crln-18857 21 9 “ " PUNCT crln-18857 21 10 scientific scientific ADJ crln-18857 21 11 ” " PUNCT crln-18857 21 12 survey survey NOUN crln-18857 21 13 nor nor CCONJ crln-18857 21 14 are be AUX crln-18857 21 15 we we PRON crln-18857 21 16 expecting expect VERB crln-18857 21 17 100 100 NUM crln-18857 21 18 percent percent NOUN crln-18857 21 19 satisfaction satisfaction NOUN crln-18857 21 20 , , PUNCT crln-18857 21 21 although although SCONJ crln-18857 21 22 similar similar ADJ crln-18857 21 23 surveys survey NOUN crln-18857 21 24 conducted conduct VERB crln-18857 21 25 by by ADP crln-18857 21 26 libraries library NOUN crln-18857 21 27 have have AUX crln-18857 21 28 generally generally ADV crln-18857 21 29 found find VERB crln-18857 21 30 high high ADJ crln-18857 21 31 lev­ lev­ NOUN crln-18857 21 32 els els PROPN crln-18857 21 33 o o NOUN crln-18857 21 34 f f PROPN crln-18857 21 35 satisfaction satisfaction NOUN crln-18857 21 36 . . PUNCT crln-18857 22 1 w w ADP crln-18857 22 2 e e PROPN crln-18857 22 3 are be AUX crln-18857 22 4 expecting expect VERB crln-18857 22 5 to to PART crln-18857 22 6 gain gain VERB crln-18857 22 7 valuable valuable ADJ crln-18857 22 8 insights insight NOUN crln-18857 22 9 into into ADP crln-18857 22 10 library library NOUN crln-18857 22 11 customer customer NOUN crln-18857 22 12 service service NOUN crln-18857 22 13 satisfactions satisfaction NOUN crln-18857 22 14 that that PRON crln-18857 22 15 will will AUX crln-18857 22 16 help help VERB crln-18857 22 17 us we PRON crln-18857 22 18 to to PART crln-18857 22 19 promote promote VERB crln-18857 22 20 library library NOUN crln-18857 22 21 use use NOUN crln-18857 22 22 and and CCONJ crln-18857 22 23 legislative legislative ADJ crln-18857 22 24 support support NOUN crln-18857 22 25 for for ADP crln-18857 22 26 libraries library NOUN crln-18857 22 27 nationwide nationwide ADJ crln-18857 22 28 . . PUNCT crln-18857 23 1 a a DET crln-18857 23 2 camera camera NOUN crln-18857 23 3 - - PUNCT crln-18857 23 4 ready ready ADJ crln-18857 23 5 survey survey NOUN crln-18857 23 6 form form NOUN crln-18857 23 7 appears appear VERB crln-18857 23 8 in in ADP crln-18857 23 9 this this DET crln-18857 23 10 issue issue NOUN crln-18857 23 11 o o NOUN crln-18857 23 12 f f PROPN crln-18857 23 13 c&rl c&rl PROPN crln-18857 23 14 news news PROPN crln-18857 23 15 ( ( PUNCT crln-18857 23 16 see see VERB crln-18857 23 17 page page NOUN crln-18857 23 18 65 65 NUM crln-18857 23 19 ) ) PUNCT crln-18857 23 20 for for SCONJ crln-18857 23 21 you you PRON crln-18857 23 22 to to PART crln-18857 23 23 reprint reprint VERB crln-18857 23 24 “ " PUNCT crln-18857 23 25 as as SCONJ crln-18857 23 26 is be AUX crln-18857 23 27 ” " PUNCT crln-18857 23 28 or or CCONJ crln-18857 23 29 customize customize VERB crln-18857 23 30 for for ADP crln-18857 23 31 your your PRON crln-18857 23 32 library library NOUN crln-18857 23 33 . . PUNCT crln-18857 24 1 libraries library NOUN crln-18857 24 2 are be AUX crln-18857 24 3 asked ask VERB crln-18857 24 4 to to PART crln-18857 24 5 report report VERB crln-18857 24 6 their their PRON crln-18857 24 7 survey survey NOUN crln-18857 24 8 re­ re­ NOUN crln-18857 24 9 sults sult NOUN crln-18857 24 10 by by ADP crln-18857 24 11 may may PROPN crln-18857 24 12 15 15 NUM crln-18857 24 13 , , PUNCT crln-18857 24 14 1994 1994 NUM crln-18857 24 15 , , PUNCT crln-18857 24 16 to to ADP crln-18857 24 17 the the DET crln-18857 24 18 ala ala PROPN crln-18857 24 19 public public ADJ crln-18857 24 20 in­ in­ PROPN crln-18857 24 21 formation formation NOUN crln-18857 24 22 office office NOUN crln-18857 24 23 , , PUNCT crln-18857 24 24 50 50 NUM crln-18857 24 25 e. e. PROPN crln-18857 24 26 huron huron PROPN crln-18857 24 27 st st PROPN crln-18857 24 28 . . PROPN crln-18857 24 29 , , PUNCT crln-18857 24 30 chicago chicago PROPN crln-18857 24 31 , , PUNCT crln-18857 24 32 il il PROPN crln-18857 24 33 60611 60611 NUM crln-18857 24 34 ; ; PUNCT crln-18857 24 35 phone phone NOUN crln-18857 24 36 : : PUNCT crln-18857 24 37 ( ( PUNCT crln-18857 24 38 800 800 NUM crln-18857 24 39 ) ) PUNCT crln-18857 24 40 545 545 NUM crln-18857 24 41 - - SYM crln-18857 24 42 2433 2433 NUM crln-18857 24 43 , , PUNCT crln-18857 24 44 ext ext NOUN crln-18857 24 45 . . PUNCT crln-18857 25 1 5044 5044 NUM crln-18857 25 2 . . PUNCT crln-18857 26 1 all all DET crln-18857 26 2 responses response NOUN crln-18857 26 3 are be AUX crln-18857 26 4 confidential confidential ADJ crln-18857 26 5 and and CCONJ crln-18857 26 6 will will AUX crln-18857 26 7 be be AUX crln-18857 26 8 used use VERB crln-18857 26 9 solely solely ADV crln-18857 26 10 for for ADP crln-18857 26 11 the the DET crln-18857 26 12 purpose purpose NOUN crln-18857 26 13 of of ADP crln-18857 26 14 compiling compile VERB crln-18857 26 15 a a DET crln-18857 26 16 na­ na­ ADJ crln-18857 26 17 tional tional ADJ crln-18857 26 18 picture picture NOUN crln-18857 26 19 of of ADP crln-18857 26 20 library library NOUN crln-18857 26 21 customer customer NOUN crln-18857 26 22 satisfaction satisfaction NOUN crln-18857 26 23 to to PART crln-18857 26 24 be be AUX crln-18857 26 25 used use VERB crln-18857 26 26 for for ADP crln-18857 26 27 promoting promote VERB crln-18857 26 28 library library NOUN crln-18857 26 29 use use NOUN crln-18857 26 30 and and CCONJ crln-18857 26 31 support support NOUN crln-18857 26 32 . . PUNCT crln-18857 27 1 thank thank VERB crln-18857 27 2 you you PRON crln-18857 27 3 , , PUNCT crln-18857 27 4 in in ADP crln-18857 27 5 advance advance NOUN crln-18857 27 6 , , PUNCT crln-18857 27 7 for for ADP crln-18857 27 8 your your PRON crln-18857 27 9 help help NOUN crln-18857 27 10 . . PUNCT crln-18857 28 1 ■ ■ PUNCT crln-18857 28 2 hardy hardy ADJ crln-18857 28 3 r. r. PROPN crln-18857 28 4 franklin franklin PROPN crln-18857 28 5 is be AUX crln-18857 28 6 director director NOUN crln-18857 28 7 o o NOUN crln-18857 28 8 f f PROPN crln-18857 28 9 the the DET crln-18857 28 10 district district NOUN crln-18857 28 11 o o PROPN crln-18857 28 12 f f PROPN crln-18857 28 13 columbia columbia PROPN crln-18857 28 14 public public PROPN crln-18857 28 15 library library PROPN crln-18857 28 16 and and CCONJ crln-18857 29 1 the the DET crln-18857 29 2 1993 1993 NUM crln-18857 29 3 - - SYM crln-18857 29 4 94president 94president NOUN crln-18857 29 5 o o NOUN crln-18857 29 6 f f X crln-18857 29 7 the the DET crln-18857 29 8 american american PROPN crln-18857 29 9 library library PROPN crln-18857 29 10 association association PROPN crln-18857 29 11 . . PUNCT crln-18857 30 1 franklin franklin PROPN crln-18857 30 2 chose choose VERB crln-18857 30 3 “ " PUNCT crln-18857 30 4 customer customer NOUN crln-18857 30 5 service service NOUN crln-18857 30 6 : : PUNCT crln-18857 31 1 the the DET crln-18857 31 2 heart heart NOUN crln-18857 31 3 o o X crln-18857 31 4 f f PROPN crln-18857 31 5 the the DET crln-18857 31 6 library library NOUN crln-18857 31 7 " " PUNCT crln-18857 31 8 as as ADP crln-18857 31 9 the the DET crln-18857 31 10 theme theme NOUN crln-18857 31 11 f f PROPN crln-18857 31 12 o o X crln-18857 32 1 r r X crln-18857 32 2 his his PRON crln-18857 32 3 presidential presidential ADJ crln-18857 32 4 year year NOUN crln-18857 32 5 . . PUNCT