id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-9027	Leuzinger, Julie	Reducing service points in the academic library: How to provide quality customer service in the face of budget cuts	2013-11-01	4	.pdf	application/pdf	2372	102	58	This type of service desk is not meant to diminish the value of the MLS in any way. News • closeness of staff allows patrons to have their needs responded to quickly; • positive feedback from patrons regard- ing the one-stop service desk; • easy to call for full-time reference or Access Services help; • team work and camaraderie displayed by staff in both departments; and • good two-way communication from managers and desk staff.	cache/crln-9027.pdf	txt/crln-9027.txt