id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-8702	Ahlers, Deborah; Steiner, Heidi	The approachable reference desk: How Norwich University Kreitzberg Library’s desk got a new look	2012-02-01	1	.pdf	application/pdf	530	30	56	We are dedicated to providing Deborah Ahlers is head of reference and interlibrary loan, e-mail: deboraha@norwich.edu, and Heidi Steiner is distance learning librarian, e-mail: hsteiner@norwich. There are many in the profession, however, who question the continued necessity of physical reference desks.	cache/crln-8702.pdf	txt/crln-8702.txt