id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-7347	Orphan, Stephanie	News from the Field	2004-12-01	4	.pdf	application/pdf	2117	114	49	While interactivity in e­mail reference interactions was quite low, many elements of online interactivity were present in the chat in­ teractions. Instruction patterns varied greatly across media, with much more instruction in the use of sources, search terms, and search techniques occur­ ring in face­to­face interactions.	cache/crln-7347.pdf	txt/crln-7347.txt