id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-24847	Radford, Marie L.; Costello, Laura; Montague, Kaitlin	Surging virtual reference services: COVID-19 a game changer	2021-03-04	3	.pdf	application/pdf	1884	110	55	Surveys and interviews centered on adaptations and innovations to reference services, especially VRS and perceptions of changes in user interactions. The large majority Marie L. Radford, Laura Costello, and Kaitlin Montague Surging virtual reference services COVID-19 a game changer Marie L. Radford is chair and professor of the Department of Library and Information Science at Rutgers, the State University of New Jersey, email: mradford@rutgers.edu, Laura Costello is virtual reference services librarian at Rutgers University Libraries and a doctoral student at Rutgers University, email: laura.costello@rutgers.edu, and Kaitlin Montague is a doctoral student at Rutgers University, email: kaitlin.montague@rutgers.edu	cache/crln-24847.pdf	txt/crln-24847.txt