id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-22359	Tillotson, Joy; Adlington, Janice; Holt, Cynthia	Benchmarking waiting times	1997-11-01	3	.pdf	application/pdf	2656	152	80	An observer sat in an office 25 feet from the desk and used stopwatches to time all interactions with the librarians, and the length o f time users remained at the desk. The average amount o f time spent on CD-ROM questions decreased from 7 minutes 30 seconds in 1993 to 6 min­ utes 6 seconds in 1995.	cache/crln-22359.pdf	txt/crln-22359.txt