id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-18858	Wallace, Linda K.	Customer feedback—how to get it	2020-02-18	4	.pdf	application/pdf	1195	66	71	One person will be selected to represent each state on an honor roll of “Satisfied Cus­ tomers” to be recognized by ALA President Hardy R. Franklin. Record the total number o f responses to each question for faculty and students and send the results by May 15,1994, to: Customer Satisfaction Survey, ALA Public Information Of­ fice, 50 E. Huron St., Chicago, IL 606ll.	cache/crln-18858.pdf	txt/crln-18858.txt