id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
work_5olgmjdngfer3lv4wtbjf6xvby	Jeffrey T. Penka	The Technological Challenges of Digital Reference	2003		.htm	text/html	6045	365	44	The author provides an overview of today's reference environment along with data and practical examples from services like QuestionPoint™ [1], the Library of Congress, and Ask Joan of Art® to demonstrate the importance and effect understanding audiences, appropriately using technology, and working cooperatively can have for libraries in digital reference. While LC explored the global potential for networked reference services, OCLC was working on pilot projects with several U.S. library consortia, to develop tools with which librarians could establish a more effective online presence within their own communities and work cooperatively within their existing institutions and consortia. Policy issues range from languages served to patron authentication for various resources, while practice and research areas include the need to understand the technology used by these users, the nature of reference services culturally, and the models for collaboration by libraries globally to meet the needs of this shared audience.	./cache/work_5olgmjdngfer3lv4wtbjf6xvby.htm	./txt/work_5olgmjdngfer3lv4wtbjf6xvby.txt