id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-029582-kap3tdiy	Srinivasan, Malathi	Enhancing patient engagement during virtual care: A conceptual model and rapid implementation at an academic medical center	2020-07-10		.txt	text/plain	2308	127	44	During the first two months of Virtual Health roll-out, our Stanford primary care providers conducted over 15,000 video and 3,500 telephone visits. Within four weeks after initiating the Virtual Health program, we conducted more than 80 interviews with staff and providers (physicians, advanced practice providers, medical assistants [MAs] ) in Stanford Primary Care to understand their experiences around Virtual Health. We developed a Virtual Health Patient Engagement model that incorporated principles of the NAM Quintuple Aim,4 which evolved from the NAM Triple Aim (quality of care, cost, patient experience) to include patient equity and inclusion, and prevention of provider burnout.5 Drawing from the WellMD model, 6 we considered factors to support patient engagement in Virtual Health, including system/technology support, support by clinical teams, and customized support for self-care ( Figure 1 ). To help providers achieve meaningful connection with Virtual Health patients, the Stanford Presence group developed and distributed five best practices for telepresence communication4:	./cache/cord-029582-kap3tdiy.txt	./txt/cord-029582-kap3tdiy.txt