id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-281160-e00koo91	Shank, Nancy	A Review of the Role of Cost–Benefit Analyses in 2-1-1 Diffusion	2012-12-31		.txt	text/plain	5103	293	50	Context The 2-1-1 helpline is a social services innovation that has spread rapidly throughout the U.S. Policy diffusion theory suggests that policymakers seek to reduce uncertainty by anticipating the effects of a proposed innovation through tools such as cost–benefit analyses. 13 United Way Worldwide and AIRS have served as networks for information sharing about the costs and benefıts of 2-1-1, typically by equipping local 2-1-1 supporters who were in contact with their state and local policymakers. AIRS and United Way Worldwide publicized documents and toolkits with information about the service's costs and benefıts through e-mail discussion groups, at national conferences, and through personal communications. Excluded from the study were analyses not specifıc to 2-1-1, information sources that were not formalized, or that presented costs or benefıts only in a very general way.	./cache/cord-281160-e00koo91.txt	./txt/cord-281160-e00koo91.txt