id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-332497-f1lbnpwi	Santos, Justin J.	Answering the Call: Medical Students Reinforce Health System Frontlines Through Ochsner COVID-19 Hotline	2020		.txt	text/plain	1465	60	47	Due to the growing COVID-19 pandemic, there have been over 1,500 calls to the Ochsner Call Line with over a 3-hour wait time …We are looking for volunteers to assist in answering the Ochsner Call Line and help triage patients. During the first week, 3 Ochsner student leads worked closely with call center staff each morning to ensure that the information provided to patients was up to date and to develop training materials for onboarding incoming volunteers. With the influx of information from multiple sources, including the Ochsner COVID-19 SharePoint website, NOLA Ready text updates, social media platforms, and the Louisiana Children's Medical Center (LCMC) COVID-19 Call Center, student leads and call center staff spent hours each day cross-referencing updates among sources and calling sites to verify testing criteria and availability status. During the first 3 weeks, more than 100 medical students staffed the call center, with 7 to 15 students taking calls every shift, volunteering nearly 2,000 hours, and assisting more than 5,200 callers.	./cache/cord-332497-f1lbnpwi.txt	./txt/cord-332497-f1lbnpwi.txt