id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-343938-0pr18nc9	de la Cuesta-González, Marta	Coalitions and Public Action in the Reshaping of Corporate Responsibility: The Case of the Retail Banking Industry	2020-05-25		.txt	text/plain	14404	596	40	We illustrate in this paper how corporate responsibility at the sector level in retail banking is the product of context-specific processes of negotiation between civil society and public authorities, on behalf of customers and other stakeholders, drawing on legal and other institutions to influence industry behaviour. The analysis draws on the literature to address two questions: first, how in principle ICR might come about, either through industry leadership or coalition building by stakeholders, before exploring resistances to change; and, second, what conditions might allow some actions to be more effective, including the importance of power, legitimacy, magnitude and urgency. Overall, the analysis in this paper has illustrated how corporate responsibility at the sector level in retail banking is, first, the product of contextspecific processes of negotiation between the sector, civil society and public authorities, on behalf of customers and other stakeholders; and, second, has only limited momentum in enabling behavioural change beyond the initial catalysing events.	./cache/cord-343938-0pr18nc9.txt	./txt/cord-343938-0pr18nc9.txt