# ent

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type: ORG
entity:
  the UNICEF United Nations Development Programme World Bank WHO Special Programme for Research and Training in Tropical Diseases


id: cord-284722-xnuta75p
type: WORK_OF_ART
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  Report of the Household Income and Expenditure Survey Convention on the Rights of Persons with Disabilities Vienna United Nations


id: cord-102835-71ome9h8
type: ORG
entity:
  A Computational Framework for Automated Time Series Phenotyping Using Massive Feature Extraction Highly


id: cord-258655-galaf6wr
type: GGP
entity:
  Harman s single factor test Podsakoff MacKenzie Lee Podsakoff 2003 and the marker variable technique Lindell Whitney 2001 The Harman s single factor


id: cord-258655-galaf6wr
type: WORK_OF_ART
entity:
  Actor Engagement in Networks Defining the Conceptual Domain Customer Engagement Conceptual Domain Fundamental Propositions and Implications for Research Consumer


id: cord-258655-galaf6wr
type: PRODUCT
entity:
  An Attitudinal Model of Technology Based Self Service Moderating Effects of Consumer Traits and Situational Factors


id: cord-258655-galaf6wr
type: ORG
entity:
  Forced Exposure and Psychological Reactance Antecedents and Consequences of the Perceived Intrusiveness of Pop


id: cord-003612-bp7sray2
type: ORG
entity:
  a Tool for Health Research A Systematic Review Using Twitter to Measure Public Discussion of Diseases


id: cord-003612-bp7sray2
type: ORG
entity:
  China Statistical Report on Internet Development National Health and Family Planning Commission Announcement of Implementing the Healthcare Services Improvement Initiative National Health and Family Planning Commission


id: cord-010513-7p07efxo
type: ORG
entity:
  Phillips and Committee on Integrating the Science of Early Childhood Development Board on Children Youth and


id: cord-272526-2fgtjouu
type: FAC
entity:
  Holland Village Building a Competitive Pearl River Delta Region Cooperation Coordination and Planning


id: cord-333599-hl11ln2r
type: DNA
entity:
  http booksite elsevier com 9780124157668 BIBLIOGRAPHY Electronic Resources Glossary of Managed Care Terms National Association


id: cord-308378-qnkqckvm
type: ORG
entity:
  Africa Proposal A Mixed Methods Appraisal Tool for Systematic Mixed Studies Reviews Institute for Health Metrics and Evaluations


id: cord-308378-qnkqckvm
type: DISEASE
entity:
  increase transparency of funding levels which can safeguard against the delay or diversion of funds 35 Top up disbursement


id: cord-318452-t3aqcvu0
type: ORG
entity:
  Northern Ireland World Health Organization Towards a Better World Optometry s Role World Council of World Health Organization Strategies for the Prevention of Blindness


id: cord-352008-hvujl36d
type: GGP
entity:
  e Receipt 2 6 social network area which could be used for sharing or storing the e Receipt within social networks accounts and 2 7


id: cord-352008-hvujl36d
type: ORG
entity:
  Social Media Marketing Strategies for Engaging in Facebook Análisis Estratégico Para El Desarrollo De La PYME


id: cord-346358-ffqewqdc
type: WORK_OF_ART
entity:
  the Diverse Conceptualizations of Trust in Scholarly Research on Business Relationships Systematic review Impact of health information


id: cord-346358-ffqewqdc
type: ORG
entity:
  Personal Health Records Definitions Benefits and Strategies for Overcoming Barriers to Adoption Research


id: cord-346358-ffqewqdc
type: PRODUCT
entity:
  the Technology Acceptance Model User Acceptance of Information Technology Toward a Unified View Poverty


id: cord-346358-ffqewqdc
type: ORG
entity:
  An Artificial Intelligence Driven Multi Feature Extraction Scheme for Big Data Detection Big data analytics


id: cord-002774-tpqsjjet
type: GGP
entity:
  Ii 0 11 p 0 01 and symptoms of pain Ii 0 14 p 0 01 fatigue ji 0 34 p 0 001 and cognitive difficulties p 0 30 P 0 001 For the three dimensions of the IIRS multiple regression results revealed 1


id: cord-002774-tpqsjjet
type: LAW
entity:
  The Collaborative Process to Achieve Access to Primary Health Care for Black Women and Women of Colour Project


id: cord-002774-tpqsjjet
type: EVENT
entity:
  Black Women and Women of Colour Women s Health in Women s Hands Community Health Centre Sistering Parkdale Community Health Centre Rexdale Community Health Centre


id: cord-002774-tpqsjjet
type: LAW
entity:
  P5 77 C Health and Livelihood Implications of Marginalization of Slum Dwellers in Provision of Water and Sanitation Services


id: cord-002774-tpqsjjet
type: DISEASE
entity:
  HIV Criminal justice system involvement was measured by arrest incarceration drug felony and loss denial of social services


id: cord-010092-uftc8inx
type: DNA
entity:
  ISBT date 2019 06 07 journal Vox Sang DOI 10 1111 vox 12792 sha 8255413c3d6cae0cd4a70c6000db8cc787837756 doc_id 10092 cord_uid uftc8inx nan


id: cord-010092-uftc8inx
type: DNA
entity:
  b globin ΤΝS9 3 55 the insulated b globin A1 TNS9 3 55and the oncogenic SFFV GFP vector Transduced cells


id: cord-010092-uftc8inx
type: PROTEIN
entity:
  heterozygous c 59T G and c 60A G p 20Leu Trp c 67A T p 23Thr Ser c 71A G and c 72G T p 24Glu Gly c 143C T s S c 208G T p 70Val Leu c 230C T p 77Thr Met


id: cord-010092-uftc8inx
type: PROTEIN
entity:
  AQP1 c 601delG CO 01N 06 mutation that induces the Co null phenotype Summary Conclusions The study provides a first overview on a number of different blood group alleles


id: cord-010092-uftc8inx
type: CL
entity:
  pRBC Summary Conclusions Atomic force microscopy in direct biophysics experiment allows to observe and to quantitatively measure the disturbances in the spectrin matrix


id: cord-010092-uftc8inx
type: CL
entity:
  allogeneic blood in breast cancer surgery is variable and differences of transfusion incidence have been observed in the literature Where the maximum surgical blood ordering schedule MSBOS dictates cross matching and reservation of blood before surgery factors deciding their utilization are varied and numerous Our hospital protocol guides that every patient planned for elective breast cancer surgery should routinely have a blood sample sent for reservation of one unit of compatible packed red blood cell


id: cord-010092-uftc8inx
type: GGP
entity:
  PFS HR 3 4 95 CI 1 9 6 3 P 0 001 for the whole study population and the TD RS subgroup HR 8 2 95 CI 3 4 21 0 P 0 001 In total 16 patients received iron chelation


id: cord-010092-uftc8inx
type: WORK_OF_ART
entity:
  HB CONTENT OF PACKED RED CELLS PRBC IS IT TIME TO LABEL EACH UNIT WITH HB CONTENT R Jain 1 N Marwaha 2 and S Sachdev 2 1 Transfusion Medicine Aiims New Delhi 2 Transfusion Medicine Pgimer Chandigarh India Background


id: cord-010092-uftc8inx
type: ORG
entity:
  N Deshpande Transfusion Medicine Tata Memorial Centre Homi Bhabha National Institute Mumbai India Background Red Blood Cell


id: cord-010092-uftc8inx
type: ORG
entity:
  Institute for Transfusion Medicine and Immunology Heidelberg University Medical Faculty Mannheim Mannheim Germany Background Rb


id: cord-010092-uftc8inx
type: ORG
entity:
  Leadership and Governance Cooperation and Collaboration Provision of Safe Blood and Blood Products Appropriate Clinical Use of Blood


id: cord-010092-uftc8inx
type: ORG
entity:
  Donor Selection Finance and Collection of Blood Bag Blood Collection Process Component Preparation Blood Testing and Blood Distribution


id: cord-010092-uftc8inx
type: EVENT
entity:
  Immunology and Transfusion Medicine Oslo University Hospital 2 Immunology University of Oslo Oslo 3 Immunology and Transfusion Medicine Akershus University


id: cord-010092-uftc8inx
type: WORK_OF_ART
entity:
  Interregional Blood Transfusion SRC Lausanne 2 Laboratory Diagnostics Interregional Blood Transfusion SRC Bern Switzerland Background


# bib

id: cord-002774-tpqsjjet
title: Section II: Poster Sessions
author: nan
date: 2017-12-01
txt: ./txt/cord-002774-tpqsjjet.txt
cache: ./cache/cord-002774-tpqsjjet.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5711696/
doi: 10.1093/jurban/jti137
abstract: nan
summary:
  Results: The CHIP Framework The CHIP framework aims to improve the health and wellness of the urban communities served by St. Josephs Health Centre through four intersecting pillars: • Raising Community Voices provides an infrastructure and process that supports community stakeholder input into health care service planning, decision-making, and delivery by the hospital and across the continuum of care; • Sharing Reciprocal Capacity promotes healthy communities through the sharing of our intellectual and physical capacity with our community partners; • Cultivating Integration Initiatives facilitates vertical, horizontal, and intersectoral integration initiatives in support of community-identified needs and gaps; and • Facilitating Healthy Exchange develops best practices in community integration through community-based research, and facilitates community voice in informing public policy.


id: cord-003612-bp7sray2
title: Public Perception on Healthcare Services: Evidence from Social Media Platforms in China
author: Hu, Guangyu
date: 2019-04-10
txt: ./txt/cord-003612-bp7sray2.txt
cache: ./cache/cord-003612-bp7sray2.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6479867/
doi: 10.3390/ijerph16071273
summary:
  Several researchers studied patient experience, based on the comments posted by patients from online health communities in China [21, 22] , but few studies have been conducted to gather information on healthcare services related topics using social media data. The objectives of this study are to conduct volume and sentiment analyses base on the extracted social media contents on hospital healthcare services. Our results showed that patient safety was the most significant topic for users of Chinese social media platforms, followed by information technology and service efficiency. Our results showed that patient safety was the most significant topic for users of Chinese social media platforms, followed by information technology and service efficiency. By analyzing shared information from WeChat and Qzone, this study showed that patient safety was the most concerned topic for users of Chinese social media platform, followed by information technology and service efficiency, while the doctor-patient relationship was found to have the highest proportion of negative comments.

abstract:
  Social media has been used as data resource in a growing number of health-related research. The objectives of this study were to identify content volume and sentiment polarity of social media records relevant to healthcare services in China. A list of the key words of healthcare services were used to extract data from WeChat and Qzone, between June 2017 and September 2017. The data were put into a corpus, where content analyses were performed using Tencent natural language processing (NLP). The final corpus contained approximately 29 million records. Records on patient safety were the most frequently mentioned topic (approximately 8.73 million, 30.1% of the corpus), with the contents on humanistic care having received the least social media references (0.43 Million, 1.5%). Sentiment analyses showed 36.1%, 16.4%, and 47.4% of positive, neutral, and negative emotions, respectively. The doctor-patient relationship category had the highest proportion of negative contents (74.9%), followed by service efficiency (59.5%), and nursing service (53.0%). Neutral disposition was found to be the highest (30.4%) in the contents on appointment-booking services. This study added evidence to the magnitude and direction of public perceptions on healthcare services in China’s hospital and pointed to the possibility of monitoring healthcare service improvement, using readily available data in social media.


id: cord-010513-7p07efxo
title: Resource Allocation and Priority Setting
author: Daniels, Norman
date: 2015-08-31
txt: ./txt/cord-010513-7p07efxo.txt
cache: ./cache/cord-010513-7p07efxo.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7193709/
doi: 10.1007/978-3-319-23847-0_3
summary:
  The cases in this chapter that discuss resource allocation force us to contemplate decisions about priorities in public health as opposed to the more frequently discussed medical issues about health care priorities. Specifi cally, some mental health conditions require signifi cant resources for what Medicaid terms as "behavioral management," which is seen as a social support service not a medical treatment . Public health decisions about resource allocation-judging from the cases on that topic in this volume-face reasonable ethical disagreement. Approved in 1993, health reform in Colombia was supposed to overcome problems such as low coverage, inequality in access and use of health care services, and ineffi ciency in the allocation and distribution of resources. Variability in the frameworks used to allocate public health resources illustrates the importance of refl ecting upon the value s that undergird policy decisions and individual practices, like critical care triage.

abstract:
  There has been much discussion of resource allocation in medical systems, in the United States and elsewhere. In large part, the discussion is driven by rising costs and the resulting budget pressures felt by publicly funded systems and by both public and private components of mixed health systems. In some publicly funded systems, resource allocation is a pressing issue because resources expended on one disease or person cannot be spent on another disease or person. Some of the same concern arises in mixed medical systems with multiple funding sources.


id: cord-012022-r3xkpwte
author: Keeble, Matthew
date: 2020-07-17
txt: ./txt/cord-012022-r3xkpwte.txt
cache: ./cache/cord-012022-r3xkpwte.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7400536/
doi: 10.3390/ijerph17145190
summary:
  title: Use of Online Food Delivery Services to Order Food Prepared Away-From-Home and Associated Sociodemographic Characteristics: A Cross-Sectional, Multi-Country Analysis Odds of any online food delivery service use were lower per additional year of age (OR: 0.95; 95% CI: 0.94, 0.95) and greater for respondents who were male (OR: 1.50; 95% CI: 1.35, 1.66), that identified with an ethnic minority (OR: 1.57; 95% CI: 1.38, 1.78), were highly educated (OR: 1.66; 95% CI: 1.46, 1.90), or living with children (OR: 2.71; 95% CI: 2.44, 3.01). Overall, 15% of respondents across Australia, Canada, Mexico, the UK, and the USA reported online food delivery service use in the past 7 days, however, almost two thirds of respondents had purchased food prepared away-from-home directly from food outlets but had not used an online food delivery service.

title:
  Use of Online Food Delivery Services to Order Food Prepared Away-From-Home and Associated Sociodemographic Characteristics: A Cross-Sectional, Multi-Country Analysis

abstract:
  Online food delivery services like Just Eat and Grubhub facilitate online ordering and home delivery of food prepared away-from-home. It is poorly understood how these services are used and by whom. This study investigated the prevalence of online food delivery service use and sociodemographic characteristics of customers, in and across Australia, Canada, Mexico, the UK, and the USA. We analyzed online survey data (n = 19,378) from the International Food Policy Study, conducted in 2018. We identified respondents who reported any online food delivery service use in the past 7 days and calculated the frequency of use and number of meals ordered. We investigated whether odds of any online food delivery service use in the past 7 days differed by sociodemographic characteristics using adjusted logistic regression. Overall, 15% of respondents (n = 2929) reported online food delivery service use, with the greatest prevalence amongst respondents in Mexico (n = 839 (26%)). Online food delivery services had most frequently been used once and the median number of meals purchased through this mode of order was two. Odds of any online food delivery service use were lower per additional year of age (OR: 0.95; 95% CI: 0.94, 0.95) and greater for respondents who were male (OR: 1.50; 95% CI: 1.35, 1.66), that identified with an ethnic minority (OR: 1.57; 95% CI: 1.38, 1.78), were highly educated (OR: 1.66; 95% CI: 1.46, 1.90), or living with children (OR: 2.71; 95% CI: 2.44, 3.01). Further research is required to explore how online food delivery services may influence diet and health.


id: cord-020134-kqvh248w
title: A Broker-Based Framework for the Recommendation of Cloud Services: A Research Proposal
author: Hentschel, Raoul
date: 2020-03-06
txt: ./txt/cord-020134-kqvh248w.txt
cache: ./cache/cord-020134-kqvh248w.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7134226/
doi: 10.1007/978-3-030-44999-5_34
summary:
  Furthermore, we contribute an early-stage design of a cloud broker framework that considers cloud-service consumers'' sourcing preferences while making new cloud-sourcing decisions and that can be used in the selection and adoption phase of implementing cloud services and/or as part of a multicloud strategy. Finding a suitable cloud service provider (CSP) that matches all the CSC''s requirements is a complex, time-consuming and cost-intensive process that can prevent the adoption of CC especially in small and medium-sized enterprises (SME) [2] . In order to address this problem, we propose a cloud service broker framework called "ViBROS" as a starting point for supporting CSCs in their decision-making process by recommending appropriate cloud services based on CSC requirements using dynamic and extensible matching methods. This research-in-progress article addresses this gap and proposes a new framework called ViBROS as a starting point for providing a more reliable and cost-efficient approach for SMEs to use while selecting appropriate cloud services.

abstract:
  Finding and comparing appropriate cloud services that best fit cloud service consumer requirements can be a complex, time-consuming and cost-intensive process, especially for small and medium-sized enterprises. Since there is no “one-fits-all” cloud service provider, companies face the challenge of selecting and combining services from different vendors to meet all their requirements. Therefore, this paper calls for the design of a cloud brokering framework that would enable faster and easier selection of cloud services by recommending appropriate services through a matchmaking system. Drawing on previously conducted studies and considering current issues and practical experiences both from provider and user perspectives, we propose a framework that would identify, rank and recommend cloud services from multiple modules and components to individual consumers. Furthermore, we contribute an early-stage design of a cloud broker framework that considers cloud-service consumers’ sourcing preferences while making new cloud-sourcing decisions and that can be used in the selection and adoption phase of implementing cloud services and/or as part of a multicloud strategy.


id: cord-022070-soqeje4z
title: Microbiology
author: Parry, Christopher M.
date: 2019-05-28
txt: ./txt/cord-022070-soqeje4z.txt
cache: ./cache/cord-022070-soqeje4z.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7152427/
doi: 10.1016/b978-0-323-55512-8.00021-1
summary:
  Most of the world''s population lacks access to accurate, affordable, easy-to-use, quality-assured, reliable, and accessible diagnostic tests and misdiagnosis of infectious diseases is common and compromises patient care. • Laboratories in resource-restricted settings struggle with poor facilities, lack of reliable water and electricity, inadequate equipment and consumables, insufficient staff, poor training and low morale, absence of standard operating procedures and quality assurance programs, and inadequate levels of biosafety. • Surveillance by microbiology laboratories provides an understanding of the causes of infection in the local population and the levels of antimicrobial resistance in key pathogens, and informs public health policy on appropriate antimicrobial therapy and preventive strategies. • There is increasing recognition of the need to support the development of a quality-assured laboratory service in resource-restricted settings and develop simple and robust point-of-care diagnostics both for routine clinical care and outbreak response.

abstract:
  The management and containment of many treatable and preventable infectious diseases in resource-poor countries is limited by the failure to make an accurate diagnosis. Most of the world's population lacks access to accurate, affordable, easy-to-use, quality-assured, reliable, and accessible diagnostic tests and misdiagnosis of infectious diseases is common and compromises patient care. Laboratory diagnostics are also needed for the detection and surveillance of the increasing levels of antimicrobial resistance. Accurate clinical diagnosis in resource-poor settings relies strongly on the laboratory service, and the need to support the development of a quality-assured laboratory service in such settings is increasingly recognized. International organizations are actively working with local and national providers to improve laboratory services. The development of laboratory services will contribute to improved health for the local population, protection against emerging pathogens, and ensure better use of scarce health care resources.


id: cord-024619-0wihqs9i
author: Parvin, Farhana
date: 2020-05-11
txt: ./txt/cord-024619-0wihqs9i.txt
cache: ./cache/cord-024619-0wihqs9i.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7211563/
doi: 10.1007/s41324-020-00330-0
summary:
  Thus, require finding suitable sites for put forward new healthcare service, which was highlighted in the second tier of analysis based on land use land cover, distancing to road and rail, proximity to residential areas, and weighted overlay of accessibility as decision factors. The present study aimed to utilize spatial tools to integrate different spatial and aspatial information for spatial analysis of healthcare accessibility and inaccessibility which support to propose new health infrastructures in inaccessible areas in Murshidabad district of West Bengal, India. Murshidabad district come under the medium-to-low accessible zone for health service if only availability of medical institution will be the criteria but spatial location (distance, travel impedance, travel cost etc.) of the healthcare centres also a vital element for driving accessibility. While many previous researchers have highlighted the nonspatial data and statistical inference to analyse healthcare accessibility in a geographical location, the present study applied a GIS-based hybrid decision-making approach for assessing the spatial accessibility of healthcare facilities and site suitability analysis in Murshidabad district of West Bengal, India.

title:
  Accessibility and site suitability for healthcare services using GIS-based hybrid decision-making approach: a study in Murshidabad, India

abstract:
  Healthcare accessibility and site suitability analysis is an elongated and complex task that requires evaluation of different decision factors. The main objective of the present study was to develop a hybrid decision-making approach with geographic information systems to integrate spatial and non-spatial data to form a weighted result. This study involved three-tier analyses for assessing accessibility and selecting suitable sites for healthcare facilities, and analysing shortest-path network. The first tier of analysis stressed the spatial distance, density and proximity from existing healthcare to find more deprived and inaccessible areas in term of healthcare facilities. The result revealed that spatial discrepancy exists in the study area in term of access to healthcare facilities and for achieving equal healthcare access, it is essential to propose new plans. Thus, require finding suitable sites for put forward new healthcare service, which was highlighted in the second tier of analysis based on land use land cover, distancing to road and rail, proximity to residential areas, and weighted overlay of accessibility as decision factors. Finally, in the third tier of analysis, the most suitable site among the proposed healthcare was identified using the technique for order of preference by similarity to ideal solution. The road network analysis was also performed in this study to determine the shortest and fastest route from these healthcare facilities to connect with district medical hospital. The present study found some suitable sites throughout the district on inaccessible zones where people are deprived from better healthcare facilities. This attempt will highly helpful for preparing a spatial decision support system which assists the health authorities regarding the healthcare services in inaccessible, underprivileged, and rural areas. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (10.1007/s41324-020-00330-0) contains supplementary material, which is available to authorized users.


id: cord-029207-pa74v61c
author: Johns, Gemma
date: 2020-06-08
txt: ./txt/cord-029207-pa74v61c.txt
cache: ./cache/cord-029207-pa74v61c.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7360952/
doi: 10.1192/bjb.2020.71
summary:
  title: A visual step-by-step guide for clinicians to use video consultations in mental health services: NHS examples of real-time practice in times of normal and pandemic healthcare delivery This step-by-step guide will describe the set-up process based on the authors'' experience of two real-time National Health Service (NHS) examples: a single health board use (delivered in normal time), and an All-Wales National Video Consultation Service roll-out (delivered during an emergency pandemic as part of the COVID-19 response). This step-by-step guide will describe the set-up process based on the authors'' experience of two real-time National Health Service (NHS) examples: a single health board use (delivered in normal time), and an All-Wales National Video Consultation Service roll-out (delivered during an emergency pandemic as part of the COVID-19 response).

title:
  A visual step-by-step guide for clinicians to use video consultations in mental health services: NHS examples of real-time practice in times of normal and pandemic healthcare delivery

abstract:
  Despite the increasingly widespread use of video consultations, there are very few documented descriptions of how to set up and implement video consultations in real-time practice. This step-by-step guide will describe the set-up process based on the authors’ experience of two real-time National Health Service (NHS) examples: a single health board use (delivered in normal time), and an All-Wales National Video Consultation Service roll-out (delivered during an emergency pandemic as part of the COVID-19 response). This paper provides a simple visual step-by-step guide for using telepsychiatry via the remote use of video consultations in mental health services, and outlines the mandatory steps to achieving a safe, successful and sustainable use of video consultations in the NHS by ensuring that video consultations fit into existing and new NHS workflow systems and adhere to legal and ethical guidelines.


id: cord-029524-f75aelem
author: Cinquini, Lino
date: 2020-07-22
txt: ./txt/cord-029524-f75aelem.txt
cache: ./cache/cord-029524-f75aelem.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7374657/
doi: 10.1007/s10997-020-09522-0
abstract: nan
summary:
  title: Introduction to the special issue "Service business innovation: implications on governance, management accounting and control" Within this process, the phenomenon of servitization in manufacturing firms has been recognized as the trend to "the increased offering of fuller market packages or ''bundles'' of customer focussed combinations of goods, services, support, selfservice and knowledge in order to add value to core corporate offerings" (Vandermerwe and Rada 1988) . The recent COVID-19 pandemic has further highlighted the relevance of service business models underlying their potential for improving resilience and driving innovation, fostering an increasing number of firms to undertake processes of digital servitization (Rapaccini et al. However, the majority of the companies are struggling in identifying and introducing the required governance and management accounting to support their service business innovation. Servitization and Industry 4.0 convergence in the digital transformation of product firms: A business model innovation perspective

title:
  Introduction to the special issue “Service business innovation: implications on governance, management accounting and control”


id: cord-032261-no2mojz3
author: Gaddy, Sarah
date: 2020-09-08
txt: ./txt/cord-032261-no2mojz3.txt
cache: ./cache/cord-032261-no2mojz3.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7499708/
doi: 10.1093/mtp/miaa018
summary:
  The purpose of this study was to determine the impact of the pandemic on the employment, service delivery, stress, and hope of music therapy professionals in the United States. The purpose of this study was to determine the impact of the pandemic on the employment, service delivery, stress, and hope of music therapy professionals in the United States. The rapid changes required in response to the pandemic, combined with uncertainty about the future of employment and/or service delivery, may have impacted the perception of stress and feelings of hope in music therapy professionals. This is the first known study on the impact of the COVID-19 pandemic on music therapy professionals'' employment, service delivery, stress, and hope. The results of this survey provide an overview of changes in employment, service delivery, perceived stress, and level of hope in MT professionals as of April 2020, during the COVID-19 pandemic.

title:
  COVID-19 and Music Therapists’ Employment, Service Delivery, Perceived Stress, and Hope: A Descriptive Study

abstract:
  In early 2020, the COVID-19 pandemic was declared, which impacted music therapists in terms of employment, service delivery, and mental health. However, the extent of changes within the profession was unknown. The purpose of this study was to determine the impact of the pandemic on the employment, service delivery, stress, and hope of music therapy professionals in the United States. Music therapists (N = 1,196) responded to a 51-item survey including questions related to employment and service delivery. The study also included the Adult Hope Scale and the Perceived Stress Scale-10 (PSS-10). Results indicated that many music therapists experienced changes in their positions, including a decrease in client contact hours and an increase in using alternative services, such as telehealth. Changes in service hours and delivery were higher for individuals who worked in private practice than for other settings. Primary respondent concerns included being a carrier of COVID-19, being isolated from loved ones, and income loss. Compared with prior general population samples from the United States, respondents reported higher levels of hope, with a majority of respondents also reporting a high level of hope for the profession. Respondents also indicated a moderate level of perceived stress on the PSS-10. Open response comments provided additional insights into the situational stressors and feelings of hope at this time in the pandemic. The results of this study indicate that music therapists adapted to service delivery changes and continued to provide services to clients, despite the many difficulties faced during the pandemic.


id: cord-102835-71ome9h8
title: FAIRSCAPE: A Framework for FAIR and Reproducible Biomedical Analytics
author: Levinson, Maxwell Adam
date: 2020-08-15
txt: ./txt/cord-102835-71ome9h8.txt
cache: ./cache/cord-102835-71ome9h8.txt
extension: .txt
mime: text/plain
url: https://doi.org/10.1101/2020.08.10.244947
doi: 10.1101/2020.08.10.244947
summary:
  All results are annotated with FAIR metadata using the evidence graph model for access, validation, reproducibility, and re-use of archived data and software. We set out to construct a provenance-aware computational data lake, as described above, by significantly extending and refactoring the identifier and metadata services framework we and our colleagues developed in the NIH Data Commons Pilot Project Consortium (Timothy Clark et al. We extended and re-engineered this framework over time to track and visualize computations and their evidence, to manage the computational objects (such as data and software) as well as their metadata, to analyze very large datasets with horizontal scale-out, to support neuroimaging workflows, and to make it generally more easy for scientists and computational analysts to use, by providing Binder and Notebook services (Jupyter et al. It supports transparent disclosure of the Evidence Graphs of computed results, with access to the persistent identifiers of the cited data or software, and to their stored metadata.

abstract:
  Results of computational analyses require transparent disclosure of their supporting resources, while the analyses themselves often can be very large scale and involve multiple processing steps separated in time. Evidence for the correctness of any analysis consists of accessible data and software with runtime parameters, environment, and personnel involved. Evidence graphs - a derivation of argumentation frameworks adapted to biological science - can provide this disclosure as machine-readable metadata resolvable from persistent identifiers for computationally generated graphs, images, or tables, that can be archived and cited in a publication including a persistent ID. We have built a cloud-based, computational research commons for predictive analytics on biomedical time series datasets with hundreds of algorithms and thousands of computations using a reusable computational framework we call FAIRSCAPE. FAIRSCAPE computes a complete chain of evidence on every result, including software, computations, and datasets. An ontology for Evidence Graphs, EVI (https://w3id.org/EVI), supports inferential reasoning over the evidence. FAIRSCAPE can run nested or disjoint workflows and preserves the provenance graph across them. It can run Apache Spark jobs, scripts, workflows, or user-supplied containers. All objects are assigned persistent IDs, including software. All results are annotated with FAIR metadata using the evidence graph model for access, validation, reproducibility, and re-use of archived data and software. FAIRSCAPE is a reusable computational framework, enabling simplified access to modern scalable cloud-based components. It fully implements the FAIR data principles and extends them to provide FAIR Evidence, including provenance of datasets, software and computations, as metadata for all computed results.


id: cord-252984-79jzkdu2
author: Bickman, Leonard
date: 2020-07-26
txt: ./txt/cord-252984-79jzkdu2.txt
cache: ./cache/cord-252984-79jzkdu2.txt
extension: .txt
mime: text/plain
url: https://doi.org/10.1007/s10488-020-01065-8
doi: 10.1007/s10488-020-01065-8
summary:
  I describe five principal causes of this failure, which I attribute primarily, but not solely, to methodological limitations of RCTs. Lastly, I make the case for why I think AI and the parallel movement of precision medicine embody approaches that are needed to augment, but probably not replace, our current research and development efforts in the field of mental health services. (1) harmonize terminology and specify MBC''s core components; (2) develop criterion standard methods for monitoring fidelity and reporting quality of implementation; (3) develop algorithms for MBC to guide psychotherapy; (4) test putative mechanisms of change, particularly for psychotherapy; (5) develop brief and psychometrically strong measures for use in combination; (6) assess the critical timing of administration needed to optimize patient outcomes; (7) streamline measurement feedback systems to include only key ingredients and enhance electronic health record interoperability; (8) identify discrete strategies to support implementation; (9) make evidence-based policy decisions; and (10) align reimbursement structures.

title:
  Improving Mental Health Services: A 50-Year Journey from Randomized Experiments to Artificial Intelligence and Precision Mental Health

abstract:
  This conceptual paper describes the current state of mental health services, identifies critical problems, and suggests how to solve them. I focus on the potential contributions of artificial intelligence and precision mental health to improving mental health services. Toward that end, I draw upon my own research, which has changed over the last half century, to highlight the need to transform the way we conduct mental health services research. I identify exemplars from the emerging literature on artificial intelligence and precision approaches to treatment in which there is an attempt to personalize or fit the treatment to the client in order to produce more effective interventions.


id: cord-254304-6o50m9si
title: Co-production in health policy and management: a comprehensive bibliometric review
author: Fusco, Floriana
date: 2020-06-05
txt: ./txt/cord-254304-6o50m9si.txt
cache: ./cache/cord-254304-6o50m9si.txt
extension: .txt
mime: text/plain
url: https://doi.org/10.1186/s12913-020-05241-2
doi: 10.1186/s12913-020-05241-2
summary:
  Specifically, using the main procedures of the bibliometric method (performance analysis, scientific collaboration analysis and science mapping), the work aims to i) quantify the research field and describe its main outputs and evolution; ii) analyse the collaboration practices and map the social structure of the field; iii) define the intellectual structure and understand the main conceptualizations and theoretical approaches; iv) identify the most investigated themes and propose future avenues for research. Bibliometric techniques are based on the analysis of bibliographic attributesalso called "metadata" -of a document, such as authors, citations, collaboration, keywords, in order to have insights into a scientific field''s structure, social networks and relevant themes [35, 37] . A performance analysis highlights the sample characteristics and measures its main performances by quantifying the research field (the number of published documents, the number of received citations), identifying the most important (most cited, most productive, etc) actors, and evaluating groups of scientific actors (countries, universities, departments, researchers) and the impact of their activity [38] [39] [40] [41] .

abstract:
  BACKGROUND: Due to an increasingly elderly population, a higher incidence of chronic diseases and higher expectations regarding public service provision, healthcare services are under increasing strain to cut costs while maintaining quality. The importance of promoting systems of co-produced health between stakeholders has gained considerable traction both in the literature and in public sector policy debates. This study provides a comprehensive map of the extant literature and identifies the main themes and future research needs. METHODS: A quantitative bibliometric analysis was carried out consisting of a performance analysis, science mapping, and a scientific collaboration analysis. Web of Science (WoS) was chosen to extract the dataset; the search was refined by language, i.e. English, and type of publication, i.e. journal academic articles and reviews. No time limitation was selected. RESULTS: The dataset is made up of 295 papers ranging from 1994 to May 2019. The analysis highlighted an annual percentage growth rate in the topic of co-production of about 25%. The articles retrieved are split between 1225 authors and 148 sources. This fragmentation was confirmed by the collaboration analysis, which revealed very few long-lasting collaborations. The scientific production is geographically polarised within the EU and Anglo-Saxon countries, with the United Kingdom playing a central role. The intellectual structure consists of three main areas: public administration and management, service management and knowledge translation literature. The co-word analysis confirms the relatively low scientific maturity of co-production applied to health services. It shows few well-developed and central terms, which refer to traditional areas of co-production (e.g. public health, social care), and some emerging themes related to social and health phenomena (e.g. the elderly and chronic diseases), the use of technologies, and the recent patient-centred approach to care (patient involvement/engagement). CONCLUSIONS: The field is still far from being mature. Empirical practices, especially regarding co-delivery and co-management as well as the evaluation of their real impacts on providers and on patients are lacking and should be more widely investigated.


id: cord-257940-12nf27j4
title: Dental service utilization in the very old: an insurance database analysis from northeast Germany
author: Schwendicke, Falk
date: 2020-09-30
txt: ./txt/cord-257940-12nf27j4.txt
cache: ./cache/cord-257940-12nf27j4.txt
extension: .txt
mime: text/plain
url: https://doi.org/10.1007/s00784-020-03591-z
doi: 10.1007/s00784-020-03591-z
summary:
  In multi-variable analysis, social hardship status (OR: 1.14; 95% CI: 1.12-1.16), federal state (Brandenburg 0.85; 0.84–0.87; Mecklenburg-Western Pomerania: 0.80; 0.78–0.82), and age significantly affected utilization (0.95; 0.95–0.95/year), together with a range of co-morbidities according to ICD-10 and DRG. In a previous study and building on claims data, we found a disparate utilization of prosthetic services in the very old, with those aged 85 years or older, those living rural, and those with severe general health conditions utilizing prosthetic services, by large, to a lower degree than younger, urban living and only limitedly sick seniors [7] . In the present study, we used claims data from a large health insurance in northeast Germany to assess dental service utilization in the very old. We hypothesized that the utilization of dental services in the very old was associated with an individual''s age, general health status, place of living, and social status.

abstract:
  OBJECTIVES: We assessed dental service utilization in very old Germans. METHODS: A comprehensive sample of 404,610 very old (≥ 75 years), insured at a large statutory insurer (Allgemeine Ortskrankenkasse Nordost, active in the federal states Berlin, Brandenburg, Mecklenburg-Western Pomerania), was followed over 6 years (2012–2017). Our outcome was the utilization of dental services, in total (any utilization) and in five subgroups: (1) examinations and associated assessment or advice, (2) restorations, (3) surgery, (4) prevention, (5) outreach care. Association of utilization with (1) sex, (2) age, (3) region, (4) social hardship status, (5) ICD-10 diagnoses, and (6) German modified diagnosis-related groups (GM-DRGs) was explored. RESULTS: The mean (SD) age of the sample was 81.9 (5.4) years. The utilization of any dental service was 73%; utilization was highest for examinations (68%), followed by prevention (44%), surgery (33%), restorations (32%), and outreach care (13%). Utilization decreased with age for nearly all services except outreach care. Service utilization was significantly higher in Berlin and most cities compared with rural municipalities, and in individuals with common, less severe, and short-term conditions compared with life-threatening and long-term conditions. In multi-variable analysis, social hardship status (OR: 1.14; 95% CI: 1.12-1.16), federal state (Brandenburg 0.85; 0.84–0.87; Mecklenburg-Western Pomerania: 0.80; 0.78–0.82), and age significantly affected utilization (0.95; 0.95–0.95/year), together with a range of co-morbidities according to ICD-10 and DRG. CONCLUSIONS: Social, demographic, regional, and general health aspects were associated with the utilization of dental services in very old Germans. Policies to maintain access to services up to high age are needed. CLINICAL SIGNIFICANCE: The utilization of dental services in the very old in northeast Germany showed significant disparities within populations. Policies to allow service utilization for sick, economically disadvantaged, rural and very old populations are required. These may include incentives for outreach servicing, treatment-fee increases for specific populations, or referral schemes between general medical practitioners and dentists. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (10.1007/s00784-020-03591-z) contains supplementary material, which is available to authorized users.


id: cord-258655-galaf6wr
title: The Smarter, the Better?! Customer Well-Being, Engagement, and Perceptions in Smart Service Systems
author: Henkens, Bieke
date: 2020-09-24
txt: ./txt/cord-258655-galaf6wr.txt
cache: ./cache/cord-258655-galaf6wr.txt
extension: .txt
mime: text/plain
url: https://www.sciencedirect.com/science/article/pii/S0167811620300823?v=s5
doi: 10.1016/j.ijresmar.2020.09.006
summary:
  Therefore, this research investigates the impact of smartness on customer well-being (here, self-efficacy and technology anxiety) through (1) customer engagement with different smart service system actors (here, smart products and service providers) and (2) customer perceptions (here, personalization and intrusiveness perceptions) and their associated importance (here, need for personalization and intrusiveness sensitivity). A scenario-based experiment (n = 730) – which is preceded by a systematic review to conceptualize smartness – shows that customers perceive more personalization than intrusiveness in case of higher levels of smartness, resulting in customer engagement with the smart product and to some extent with the service provider. When customers'' need for personalization is high and their intrusiveness sensitivity is low, higher levels of smartness also reduce technology anxiety via customer engagement with the smart product. In response to this gap, the present research explores the mechanisms through which smartness affects customer engagement with different smart service systems actors (here, personalization and intrusiveness perceptions along with their associated importance).

abstract:
  Smart service systems – that is, configurations of smart products and service providers that deliver smart services – are striving to increase the smartness of their offering, but potential consequences for customer well-being are largely overlooked. Therefore, this research investigates the impact of smartness on customer well-being (here, self-efficacy and technology anxiety) through (1) customer engagement with different smart service system actors (here, smart products and service providers) and (2) customer perceptions (here, personalization and intrusiveness perceptions) and their associated importance (here, need for personalization and intrusiveness sensitivity). A scenario-based experiment (n = 730) – which is preceded by a systematic review to conceptualize smartness – shows that customers perceive more personalization than intrusiveness in case of higher levels of smartness, resulting in customer engagement with the smart product and to some extent with the service provider. Via customer engagement with the smart product, higher levels of smartness stimulate self-efficacy, especially for customers with a high need for personalization. When customers’ need for personalization is high and their intrusiveness sensitivity is low, higher levels of smartness also reduce technology anxiety via customer engagement with the smart product. Hence, the conclusion is: “The smarter, the better!”, whereby the relationship between smartness and well-being (here, self-efficacy and technological anxiety) is significantly influenced by customer heterogeneity. These findings help business practitioners in boosting customer well-being by increasing customer engagement through higher levels of smartness of their service system.


id: cord-258957-22wnp1sv
title: Scenarios for the logistics services industry: A Delphi-based analysis for 2025()
author: von der Gracht, Heiko A.
date: 2010-05-01
txt: ./txt/cord-258957-22wnp1sv.txt
cache: ./cache/cord-258957-22wnp1sv.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pubmed/32288260/
doi: 10.1016/j.ijpe.2010.04.013
summary:
  Probable scenarios for the future of the logistics services industry in 2025 were developed based on 12 projections with high probabilities of occurrence and consensus among experts; these included, for example, projections about the diminishing economic gap between emerging markets and developing countries and the still unresolved energy supply problem to foster globalisation.

abstract:
  The logistics services industry will be significantly affected by future developments throughout the world. Therefore, developing future scenarios is an important basis for long-term strategy development. Nevertheless, research exposes that there is a lack of awareness among logistics researchers and practitioners about future scenarios. In this paper, we apply scenario planning and present the findings of an extensive Delphi-based scenario study on the future of the logistics services industry in the year 2025. The major contribution of our research is the development of probable and unforeseen scenarios of the future which may provide a valuable basis for strategy development in the logistics services industry.


id: cord-261671-1pvg3apl
author: Titov, Nickolai
date: 2020-10-19
txt: ./txt/cord-261671-1pvg3apl.txt
cache: ./cache/cord-261671-1pvg3apl.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pubmed/33103097/
doi: 10.1016/s2589-7500(20)30224-7
summary:
  Among patients enrolled in a digital treatment course, we evaluated scales of depression (Patient Health Questionnaire-9 [PHQ-9]) and anxiety (Generalized Anxiety Disorder 7-Item Scale [GAD-7]), as primary measures of treatment outcome, from the screening assessment to post-treatment and a 3 month follow-up. 11 MindSpot provides information about symptoms and local mental health services, brief psychological assess ments, and therapist-guided treatments delivered via the internet and telephone to adults with symp toms of anxiety, dep ression, or chronic pain. As MindSpot is funded by the Australian Department of Health, patients seeking assessment or treatment must complete an online registration questionnaire and meet the following eligibility criteria: Australian resident eligible for publicly funded health services (ie, Medicare-funded services); aged 18 years or older; and self-reported principal complaint of anxiety, depression, or chronic pain.

title:
  User characteristics and outcomes from a national digital mental health service: an observational study of registrants of the Australian MindSpot Clinic

abstract:
  BACKGROUND: Interest is growing in digital and telehealth delivery of mental health services, but data are scarce on outcomes in routine care. The federally funded Australian MindSpot Clinic provides online and telephone psychological assessment and treatment services to Australian adults. We aimed to summarise demographic characteristics and treatment outcomes of patients registered with MindSpot over the first 7 years of clinic operation. METHODS: We used an observational design to review all patients who registered for assessment with the MindSpot Clinic between Jan 1, 2013, and Dec 31, 2019. We descriptively analysed the demographics, service preferences, and baseline symptoms of patients. Among patients enrolled in a digital treatment course, we evaluated scales of depression (Patient Health Questionnaire-9 [PHQ-9]) and anxiety (Generalized Anxiety Disorder 7-Item Scale [GAD-7]), as primary measures of treatment outcome, from the screening assessment to post-treatment and a 3 month follow-up. The Kessler Psychological Distress 10-Item Plus Scale was also used to assess changes in general distress and disability, and course satisfaction was measured post-treatment. OUTCOMES: A total of 121 652 screening assessments were started, of which 96 018 (78·9%) were completed. The mean age of patients was 35·7 years (SD 13·8) and 88 702 (72·9%) were women. Based on available assessment data, 36 866 (34·5%) of 106 811 participants had never previously spoken to a health professional about their symptoms, and most people self-reported symptoms of anxiety (88 879 [81·9%] of 108 494) or depression (78 803 [72·6%] of 108 494), either alone or in combination, at baseline. 21 745 patients started treatment in a therapist-guided online course, of whom 14 503 (66·7%) completed treatment (≥four of five lessons). Key trends in service use included an increase in the proportion of people using MindSpot primarily for assessment and information, from 52·6% in 2013 to 66·7% in 2019, while the proportion primarily seeking online treatment decreased, from 42·6% in 2013 to 26·7% in 2019. Effect sizes and percentage changes were large for estimated mean scores on the PHQ-9 and GAD-7 from assessment to post-treatment (PHQ-9, Cohen's d effect size 1·40 [95% CI 1·37–1·43]; and GAD-7, 1·45 [1·42–1·47]) and the 3 month follow-up (PHQ-9, 1·36 [1·34–1·38]; and GAD-7, 1·42 [1·40–1·44]); proportions of patients with reliable symptom deterioration (score increase of ≥6 points [PHQ-9] or ≥5 points [GAD-7]) were low post-treatment (of 13 058 respondents, 184 [1·4%] had symptom deterioration on the PHQ-9 and 282 [2·2%] on the GAD-7); and patient satisfaction rates were high (12 452 [96·6%] of 12 895 respondents would recommend the course and 12 433 [96·7%] of 12 860 reported the course worthwhile). We also observed small improvements in disability following treatment as measured by days out of role. INTERPRETATION: Our findings indicate improvement in psychological symptoms and positive reception among patients receiving online mental health treatment. These results support the addition of digital services such as MindSpot as a component in contemporary national mental health systems. FUNDING: None.


id: cord-266051-my2wj1uu
author: Sheridan Rains, Luke
date: 2020-08-17
txt: ./txt/cord-266051-my2wj1uu.txt
cache: ./cache/cord-266051-my2wj1uu.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pubmed/32804258/
doi: 10.1007/s00127-020-01924-7
summary:
  • Effects on people with mental health problems resulting from infection control measures, including potential impacts of social isolation, and lack of access to usual supports, activities and community resources [8] . We aim to begin addressing this by searching for and summarising relevant material in the public domain early in the pandemic, including accounts published by people with relevant lived experience, practitioners, mental health organisations and policy makers, and also by journalists who have investigated experiences and perspectives of service users, carers and service providers. Our aim was to conduct a document analysis to create an initial mapping and synthesis of reports, from a number of perspectives, on the early impacts of and responses to the COVID-19 pandemic on mental health care and people with mental health conditions.

title:
  Early impacts of the COVID-19 pandemic on mental health care and on people with mental health conditions: framework synthesis of international experiences and responses

abstract:
  PURPOSE: The COVID-19 pandemic has many potential impacts on people with mental health conditions and on mental health care, including direct consequences of infection, effects of infection control measures and subsequent societal changes. We aimed to map early impacts of the pandemic on people with pre-existing mental health conditions and services they use, and to identify individual and service-level strategies adopted to manage these. METHODS: We searched for relevant material in the public domain published before 30 April 2020, including papers in scientific and professional journals, published first person accounts, media articles, and publications by governments, charities and professional associations. Search languages were English, French, German, Italian, Spanish, and Mandarin Chinese. Relevant content was retrieved and summarised via a rapid qualitative framework synthesis approach. RESULTS: We found 872 eligible sources from 28 countries. Most documented observations and experiences rather than reporting research data. We found many reports of deteriorations in symptoms, and of impacts of loneliness and social isolation and of lack of access to services and resources, but sometimes also of resilience, effective self-management and peer support. Immediate service challenges related to controlling infection, especially in inpatient and residential settings, and establishing remote working, especially in the community. We summarise reports of swiftly implemented adaptations and innovations, but also of pressing ethical challenges and concerns for the future. CONCLUSION: Our analysis captures the range of stakeholder perspectives and experiences publicly reported in the early stages of the COVID-19 pandemic in several countries. We identify potential foci for service planning and research. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (10.1007/s00127-020-01924-7) contains supplementary material, which is available to authorized users.


id: cord-272526-2fgtjouu
author: Hutton, Thomas A
date: 2003-05-30
txt: ./txt/cord-272526-2fgtjouu.txt
cache: ./cache/cord-272526-2fgtjouu.txt
extension: .txt
mime: text/plain
url: https://api.elsevier.com/content/article/pii/S0305900603000138
doi: 10.1016/s0305-9006(03)00013-8
summary:
  5 5 In general scholarly attention to the growth and development of service activities has evolved as follows: (a) an early interest in the growth of high-rise offices in the CBDs of the largest metropolitan cities, including important theoretical and conceptual contributions (Gottmann, 1961) , (b) a stream of empirical studies of office location, emphasizing regional policy implications and urban planning problems (Daniels, 1975; Goddard, 1975) , (c) growing interest in the social ramifications of services growth (Bell, 1973) , (d) a sharper analytical focus on business, ''producer'' and other intermediate services, and their role in urban and regional development (Noyelle and Stanback, 1984) , and in the operation of ''flexible'' industrial regimes, (e) assessments of the global dimensions of services development, especially in banking and finance, as well as in producer services and communications (Daniels, 1993 ), (f) acknowledgement of the importance of specialized services in the emergence of the ''informational city'' and urban society (Castells, 1989) , and (g) explorations of the intersections between tertiarization, occupational shifts, urban class (re)formation, and community-level impacts, especially in the metropolitan core (Ley, 1996) .

title:
  Service industries, globalization, and urban restructuring within the Asia-Pacific: new development trajectories and planning responses

abstract:
  While industralization programmes have been central to the development of Asia-Pacific states and city-regions over the past half-century, service industries are increasingly important as instruments of urban growth and change. The purpose of this paper is to establish service industries as increasingly significant aspects of urban development within the Asia-Pacific, and to propose a conceptual and analytical framework for scholarly investigation within this important research domain. To this end the paper explores a sequence of related themes and issues, concerning the larger developmental implications of urban services growth (or tertiarization), the facets of urban transformation associated with tertiarization, and a preliminary typology of urban service functions which acknowledges the rich diversity of service vocations and stages of development within the Asia-Pacific. The paper concludes that “advanced services”—specialized, intermediate service industries, advanced-technology services, and creative service industries—will be quite crucial to the development of city-regions within the Asia-Pacific, with respect to employment growth and human capital formation, to the urban economic (or export) base, to the operation of flexible production systems, and to competitive advantage. The development of these urban service poles will require innovative policy commitments and regulatory adjustments, as will the multi-centred specialized urban service corridors which function as engines of regional economic growth, and which provide platforms for national modernization and responses to the pressures (and opportunities) of globalization. To date, urban and regional development strategies for service industries within the Asia-Pacific have privileged globalization, industrial restructuring, and modernization aims, but there is also an encouraging record of more progressive planning experimentation in some jurisdictions, incorporating principles of sustainability and co-operative development. There is also increasing interest in policies to support cultural and creative industries among Asia-Pacific city-regions, informed by some recent urban policy experimentation in this domain. These experiences can offer models for further policy and programmatic innovation in the 21st century, as service industries continue to play larger roles in urban and regional development within the Asia-Pacific.


id: cord-274996-fk510s1v
author: Babatunde, Gbotemi Bukola
date: 2020-10-02
txt: ./txt/cord-274996-fk510s1v.txt
cache: ./cache/cord-274996-fk510s1v.txt
extension: .txt
mime: text/plain
url: https://doi.org/10.1186/s13033-020-00406-2
doi: 10.1186/s13033-020-00406-2
summary:
  The participants include stakeholders from the Departments of Health (DoH), Basic Education (DBE), community-based/non-governmental organizations and caregivers of children receiving CAMH care. These multiple stakeholders, particularly teachers and caregivers (parents, grandparents, foster parents and other family members), are perceived to be active gatekeepers to CAMH care, given their vital role in identifying and seeking help for children and adolescents with mental (behavioural, emotional, social and developmental) disorders. Service providers who helped to identify and refer children and adolescents potentially requiring mental health care were situated at different levels of the community, health and education systems, and included nurses in clinics, social workers in the communities, educators, learner support agents and school health nurses in schools. A senior mental health professional highlighted that the psychologists are mostly the first point of contact for children and adolescents with CAMH conditions within the hospital (most of the referrals from the schools are addressed to them) and they refer them to the appropriate specialists for cases in need of more specialized interventions.

title:
  Stakeholders'' perceptions of child and adolescent mental health services in a South African district: a qualitative study

abstract:
  BACKGROUND: In order to develop a district child and adolescent mental health (CAMH) plan, it is vital to engage with a range of stakeholders involved in providing CAMH services, given the complexities associated with delivering such services. Hence this study sought to explore multisectoral dynamics in providing CAMH care in one resource-constrained South African district as a case study, towards informing the development of a model for district mental health plan and generating lessons for mental health systems strengthening to support CAMH services using the Health Systems Dynamics (HSD) framework. HSD provides a suitable structure for analysing interactions between different elements within the health system and other sectors. METHODS: Purposive sampling of 60 key informants was conducted to obtain an in-depth understanding of various stakeholders' experiences and perceptions of the available CAMH services in the district. The participants include stakeholders from the Departments of Health (DoH), Basic Education (DBE), community-based/non-governmental organizations and caregivers of children receiving CAMH care. The data was categorized according to the elements of the HSD framework. RESULTS: The HSD framework helped in identifying the components of the health systems that are necessary for CAMH service delivery. At a district level, the shortage of human resources, un-coordinated CAMH management system, lack of intersectoral collaboration and the low priority given to the CAMH system negatively impacts on the service providers' experiences of providing CAMH services. Services users' experiences of access to available CAMH services was negatively impacted by financial restrictions, low mental health literacy and stigmatization. Nevertheless, the study participants perceived the available CAMH specialists to be competent and dedicated to delivering quality services but will benefit from systems strengthening initiatives that can expand the workforce and equip non-specialists with the required skills, resources and adequate coordination. CONCLUSIONS: The need to develop the capacity of all the involved stakeholders in relation to CAMH services was imperative in the district. The need to create a mental health outreach team and equip teachers and caregivers with skills required to promote mental wellbeing, promptly identify CAMH conditions, refer appropriately and adhere to a management regimen was emphasized.


id: cord-275056-nl4rhvlu
title: The ALPHA Project: An architecture for leveraging public health applications
author: Turner, Cameron
date: 2005-12-13
url: https://api.elsevier.com/content/article/pii/S1386505605002169
doi: 10.1016/j.ijmedinf.2005.10.006
abstract:
  OBJECTIVE: Public health surveillance applications are central to the collection, analysis and dissemination of disease and health information. As these applications evolve and mature, it is evident that many of these applications must address similar requirements, such as policies, security and flexibility. It is important a software architecture is created to meet these requirements. METHODS: We outline the requirements for a public health surveillance application, and define a set of common components to address these requirements. These components are configured to produce services used in the development of public health applications. RESULTS: A layered software architecture, the ALPHA architecture, has been developed to support the development of public health applications. The architecture has been used to build eleven surveillance applications for the Public Health Agency of Canada in the areas of disease surveillance, survey, distributed data collection and inventory management. CONCLUSIONS: We have found that a software architecture that addresses requirements on policies, security and flexibility facilitates the development of configurable public health applications. By creating this architecture, key success factors, such as reducing cost and time-to-market of applications, adapting to changing surveillance targets and increasing user efficiency are achieved.


id: cord-277667-vclij9ax
title: Lockdown in a specialised rehabilitation unit: the best of times
author: Glancy, D.
date: 2020-05-21
txt: ./txt/cord-277667-vclij9ax.txt
cache: ./cache/cord-277667-vclij9ax.txt
extension: .txt
mime: text/plain
url: https://doi.org/10.1017/ipm.2020.50
doi: 10.1017/ipm.2020.50
summary:
  The National Mental Health Division established placements at Specialised Rehabilitation Units for individuals with severe chronic and enduring mental health illnesses at Bloomfield Hospital, Dublin (HSE Mental Health Services, 2018) . The Multidisiplinary Team (MDT) in conjunction with service users therefore had to develop additional activities to support the rehabilitative programme. As family contact was curtailed due to the lockdown, many service users felt better able to reflect and empowered to speak with therapists about the nature of those relationships. Service users were offered the same rights as everyone else to access the community in line with the national lockdown regulations. As a service, we plan to devote a number of group therapy and individual sessions to reflect on the past number of months and the return to a state of normality. The lockdown allowed the team the space and opportunity to self-reflect on the essence of what defines our work.

abstract:
  Specialised rehabilitation units offer inpatient multi-disciplinary rehabilitation for individuals with severe and enduring mental illness. A cornerstone of therapy is the work in the community through further education and community organisations. However, coronavirus restrictions have meant that such external supports are no longer available for the duration of the crisis. This has led to opportunities for developing new ways of offering rehabilitation within hospital environments. This article describes some of the new initiatives developed. The benefits of the lockdown for service users are also discussed. Many found the cessation of visits from family members with whom they had an ambivalent relationship helpful. The lockdown improved relationships between patients on the unit and encouraged a greater feeling of community. The lockdown has also emphasised the importance of team self-awareness and an awareness of the nature of the treatments offered.


id: cord-279713-97a86bor
author: Negrini, Stefano
date: 2020-08-12
txt: ./txt/cord-279713-97a86bor.txt
cache: ./cache/cord-279713-97a86bor.txt
extension: .txt
mime: text/plain
url: https://www.sciencedirect.com/science/article/pii/S0003999320305062?v=s5
doi: 10.1016/j.apmr.2020.08.001
summary:
  title: Feasibility and acceptability of telemedicine to substitute outpatient rehabilitation services in the COVID-19 emergency in Italy: an observational everyday clinical-life study Main Outcome Measure(s) We compared the number of services provided in three phases, among them and with corresponding periods in 2018 and 2019: during CONTROL (30 working days) and COVID surge (13 days) only usual consultations/physiotherapy were provided, while during TELEMED (15 days) only teleconsultations/telephysiotherapy. In front of the sudden COVID-19 emergency in Italy, and the mobility restrictions to the population, to 45 continue to provide our outpatient services (including hands-on physiotherapy and medical evaluations) we 46 have been forced to convert completely to telemedicine, rapidly developing specific ad-hoc solutions. We considered 3 phases: (1) CONTROL: usual services prior to discovery of COVID-19 spread (creation of 85 "red zones"), 30 working days (January 7 th to February 23 rd ); (2) Satisfaction with services provided was evaluated at the quality continuous improvement questionnaires, 93 while all professionals were closely monitored throughout the period with supervision, and email 94 consultations.

title:
  Feasibility and acceptability of telemedicine to substitute outpatient rehabilitation services in the COVID-19 emergency in Italy: an observational everyday clinical-life study

abstract:
  Abstract Objective To investigate the feasibility and acceptability of telemedicine as a substitute of outpatient services in emergency situations like by the sudden surge of the COVID-19 pandemic in Italy. Design Observational cohort study with historical control. Setting Tertiary referral outpatient Institute. Participants Consecutive services provided to patients with spinal disorders. Interventions Telemedicine services included teleconsultations and telephysiotherapy. They lasted as long as usual interventions. They were delivered using free teleconference Apps, caregivers were actively involved, interviews and counselling were performed as usual. Teleconsultations included standard, but adapted measurements and evaluations in video and from photos/videos sent in advance according to specific tutorials. During telephysiotherapy, new sets of exercises were defined and recorded as usual. Main Outcome Measure(s) We compared the number of services provided in three phases, among them and with corresponding periods in 2018 and 2019: during CONTROL (30 working days) and COVID surge (13 days) only usual consultations/physiotherapy were provided, while during TELEMED (15 days) only teleconsultations/telephysiotherapy. If a reliable medical decision was not possible during teleconsultations, usual face-to-face interventions were prescribed. Continuous quality improvement questionnaires were also evaluated. Results During TELEMED, 325 teleconsulations and 882 telephysiotherapy sessions were provided in 15 days. We found a rapid decrease (-39%) of outpatient services from CONTROL to COVID phase (R2=0.85), partially recovered in TELEMED for telephysiotherapy (from -37% to -21%; p<0.05), and stabilised for teleconsultation (from -55% to -60%) interventions. Usual face-to-face interventions have been needed by 0.5% of patients. Patients’ satisfaction with telemedicine was very high (2.8/3) Conclusion(s) Telemedicine is feasible and allows to keep providing outpatient services with patients’ satisfaction. In the current pandemic, this experience can provide a viable alternative to closure for many outpatient services while reducing to a minimum the need of travels and face-to-face contacts.


id: cord-284722-xnuta75p
author: Kibria, Md. Golam
date: 2020-07-03
txt: ./txt/cord-284722-xnuta75p.txt
cache: ./cache/cord-284722-xnuta75p.txt
extension: .txt
mime: text/plain
url: https://api.elsevier.com/content/article/pii/S2666535220300264
doi: 10.1016/j.puhip.2020.100027
abstract: nan
summary:
  title: Barriers to healthcare services for persons with disabilities in Bangladesh amid the COVID-19 pandemic 1 in villages and small towns hardly avail follow-up and emergency services amid the COVID-19 pandemic as they cannot visit tertiary and specialized hospitals in big towns and cities due to the shutdown. They cannot perform therapeutic exercises, activities of daily living and use assistive devices in the absence of caregivers, which are an important part of their regular healthcare. As in Bangladesh, disability rate is high in other LMICs, and PWDs from those countries have scarce access to emergency healthcare services amid the COVID-19 pandemic. Emergency transport services with special stickers should be made available at all times for PWDs to receive emergency services from tertiary and specialized hospitals in big towns and cities. Pain and Plight of People with Disabilities during COVID-19 Pandemic: Reflections from Nepal How have people with disabilities been affected by the COVID-19 pandemic?

title:
  Barriers to healthcare services for persons with disabilities in Bangladesh amid the COVID-19 pandemic


id: cord-287684-z3l9tsir
author: Johnson, Sonia
date: 2020-08-28
url: https://doi.org/10.1007/s00127-020-01927-4
doi: 10.1007/s00127-020-01927-4
title:
  Impact on mental health care and on mental health service users of the COVID-19 pandemic: a mixed methods survey of UK mental health care staff

abstract:
  PURPOSE: The COVID-19 pandemic has potential to disrupt and burden the mental health care system, and to magnify inequalities experienced by mental health service users. METHODS: We investigated staff reports regarding the impact of the COVID-19 pandemic in its early weeks on mental health care and mental health service users in the UK using a mixed methods online survey. Recruitment channels included professional associations and networks, charities, and social media. Quantitative findings were reported with descriptive statistics, and content analysis conducted for qualitative data. RESULTS: 2,180 staff from a range of sectors, professions, and specialties participated. Immediate infection control concerns were highly salient for inpatient staff, new ways of working for community staff. Multiple rapid adaptations and innovations in response to the crisis were described, especially remote working. This was cautiously welcomed but found successful in only some clinical situations. Staff had specific concerns about many groups of service users, including people whose conditions are exacerbated by pandemic anxieties and social disruptions; people experiencing loneliness, domestic abuse and family conflict; those unable to understand and follow social distancing requirements; and those who cannot engage with remote care. CONCLUSION: This overview of staff concerns and experiences in the early COVID-19 pandemic suggests directions for further research and service development: we suggest that how to combine infection control and a therapeutic environment in hospital, and how to achieve effective and targeted tele-health implementation in the community, should be priorities. The limitations of our convenience sample must be noted. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (10.1007/s00127-020-01927-4) contains supplementary material, which is available to authorized users.


id: cord-288698-3e44z9p0
title: The economic strategy for the Hong Kong SAR: Evidence from productivity and cost analysis
author: Li, Kui-Wai
date: 2005-08-31
txt: ./txt/cord-288698-3e44z9p0.txt
cache: ./cache/cord-288698-3e44z9p0.txt
extension: .txt
mime: text/plain
url: https://www.sciencedirect.com/science/article/pii/S104900780500103X
doi: 10.1016/j.asieco.2005.06.008
summary:
  Abstract By using a growth accounting framework for the period 1980–2000, this paper estimates Hong Kong''s total factor productivity and unit labor cost of twenty industries classified into three economic sectors of tradable goods, tradable services and non-tradable services. This paper expanded the data used in Imai (2001) and followed the classification of economic sectors used in Wong and Tao (2000) , and extended the empirical analysis by comparing total factor productivity (TFP) with unlit labor cost analysis. With the exception of mining and quarrying that occupied only a small portion of GDP, individual industries that showed a positive geometric percentage growth in unit labor cost belong mainly to the non-tradable services (construction; community, social and personal services; real estate; restaurant and wholesale) and some tradable services (insurance; land transport; other transport services; business services and financing).

abstract:
  Abstract By using a growth accounting framework for the period 1980–2000, this paper estimates Hong Kong's total factor productivity and unit labor cost of twenty industries classified into three economic sectors of tradable goods, tradable services and non-tradable services. The results show that Hong Kong's total factor productivity has fallen in the 1990s. The competitiveness of the three sectors of tradable goods, tradable services and non-tradable services has increased, remained unchanged and declined, respectively in the last two decades. Policy recommendation for Hong Kong will be to aim for a supply-drive strategy so as to broaden the economic base.


id: cord-294291-tnsubtjr
author: Baztan, Juan
date: 2020-10-22
txt: ./txt/cord-294291-tnsubtjr.txt
cache: ./cache/cord-294291-tnsubtjr.txt
extension: .txt
mime: text/plain
url: https://doi.org/10.1016/j.crm.2020.100253
doi: 10.1016/j.crm.2020.100253
summary:
  4 Key observations 4.1 On the process of linking a local event and our climate services centered inquiry The initial step of our co-production work focused on collecting narratives. This situation created a central question: how do we manage the different natures of the various processes at hand -celebrating Kerourien, preparing an art form, and identifying how local issues relate to climate issues within the context of climate service co-production? By engaging in the process of jointly creating an art form and gathering data while preparing an event with local significance, we managed develop trust and establish mutually beneficial relationships between Kerourien community members and the transdisciplinary research team, even leading to the co-production of climate services.

title:
  Facing climate injustices: community trust-building for climate services through Arts and Sciences narrative co-production

abstract:
  The goal of this paper is to analyze how and with what results place-based climate service co-production may be enacted within a community for whom climate change is not a locally salient concern. Aiming to initiate a climate-centered dialogue, a hybrid team of scientists and artists collected local narratives within the Kerourien neighbourhood, in the city of Brest in Brittany, France. Kerourien is a place known for its stigmatizing crime, poverty, marginalization and state of disrepair. Social work is higher on the agenda than climate action. The team thus acknowledged that local narratives might not make much mention of climate change, and recognized part of the work might be to shift awareness to the actual or potential, current or future, connections between everyday non-climate concerns and climate issues. Such a shift called for a practical intervention, centered on local culture. The narrative collection process was dovetailed with preparing the neighbourhood’s 50th anniversary celebration and establishing a series of art performances to celebrate the neighbourhood and its residents. Non-climate and quasi-climate stories were collected, documented, and turned into art forms. The elements of climate service co-production in this process are twofold. First, they point to the ways in which non-climate change related local concerns may be mapped out in relation to climate change adaptation, showing how non-climate change concerns call for climate information. Secondly, they show how the co-production of climate services may go beyond the provision of climate information by generating procedural benefits such as local empowerment – thus generating capacities that may be mobilized to face climate change. We conclude by stressing that “place-based climate service co-production for action” may require questioning the nature of the “services” rendered, questioning the nature of “place,” and questioning what “action” entails. We offer leads for addressing these questions in ways that help realise empowerment and greater social justice.


id: cord-306243-ar7xvd2c
title: Consolidation of Obstetric Services in a Public Health Emergency
author: Campbell, Katherine H.
date: 2020-07-22
txt: ./txt/cord-306243-ar7xvd2c.txt
cache: ./cache/cord-306243-ar7xvd2c.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pubmed/32814629/
doi: 10.1016/j.semperi.2020.151281
summary:
  Key stakeholders involved in the comprehensive delivery of obstetrical services should be identified and brought together for assessment of (1) ongoing obstetrical needs of the patient population; (2) hospital resources including availability of physical space, health care workers, and supplies; and (3) Regularly scheduled teleconference meetings that are frequent, but short, are important tools to ensure reliable and timely communication. Anticipating that a surge of infected patients, potential workforce illnesses or absences or increases in volume could overburden our capacity, we worked with our Medical Staff office to facilitate emergency privileges, when necessary, for supervision of labor and birth for providers not currently in active obstetric practice, such as gynecologic oncologists, urogynecologists, gynecologic specialty surgeons and family planning providers. In early April 2020, as the COVID-19 pandemic peaked within the New York metropolitan and surrounding areas, multiple sites within the NewYork Presbyterian health system identified the need for additional medical-surgical bed capacity to accommodate increasing numbers of non-obstetric adult COVID-19 patients.

abstract:
  Though much of routine healthcare pauses in a public health emergency, childbirth continues uninterrupted. Crises like COVID-19 put incredible strains on healthcare systems and require strategic planning, flexible adaptability, clear communication, and judicious resource allocation. Experiences from obstetric units affected by COVID-19 highlight the importance of developing new teams and workflows to ensure patient and healthcare worker safety. Additionally, adapting a strategy that combines units and staff from different areas and hospitals can allow for synergistic opportunities to provision care appropriately to manage a structure and workforce at maximum capacity.


id: cord-308378-qnkqckvm
title: Financing strategies to improve essential public health equalization and its effects in China
author: Yang, Li
date: 2016-12-01
url: https://www.ncbi.nlm.nih.gov/pubmed/27905941/
doi: 10.1186/s12939-016-0482-x
abstract:
  BACKGROUND: In 2009, China launched a health reform to promote the equalization of national essential public health services package (NEPHSP). The present study aimed to describe the financing strategies and mechanisms to improve access to public health for all, identify the strengths and weaknesses of the different approaches, and showed evidence on equity improvement among different regions. METHODS: We reviewed the relevant literatures and identified 208 articles after screening and quality assessment and conducted six key informants’ interviews. Secondary data on national and local government health expenditures, NEPHSP coverage and health indicators in 2003–2014 were collected, descriptive and equity analyses were used. RESULTS: Before 2009, the government subsidy to primary care institutions (PCIs) were mainly used for basic construction and a small part of personnel expenses. Since 2009, the new funds for NEPHSP have significantly expanded service coverage and population coverage. These funds have been allocated by central, provincial, municipal and county governments at different proportions in China’s tax distribution system. Due to the fiscal transfer payment, the Central Government allocated more subsides to less-developed western regions and all the funds were managed in a specific account. Several types of payment methods have been adopted including capitation, pay for performance (P4P), pay for service items, global budget and public health voucher, to address issues from both the supply and demand sides. The equalization of NEPHSP did well through the establishment of health records, systematic care of children and maternal women, etc. Our data showed that the gap between the eastern, central and western regions narrowed. However the coverage for migrants was still low and performance was needed improving in effectiveness of managing patients with chronic diseases. CONCLUSIONS: The delivery of essential public health services was highly influenced by public fiscal policy, and the implementation of health reform since 2009 has led the public health development towards the right direction. However China still needs to increase the fiscal investments to expand service coverage as well as promote the quality of public health services and equality among regions. Independent scientific monitoring and evaluation are also needed.


id: cord-309902-xjb99k9n
author: Kar, Arpan Kumar
date: 2020-07-18
txt: ./txt/cord-309902-xjb99k9n.txt
cache: ./cache/cord-309902-xjb99k9n.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pubmed/32837261/
doi: 10.1007/s10796-020-10045-0
summary:
  The study establishes that cost, usefulness, trust, social influence, credibility, information privacy and responsiveness factors are more important to increase the usage satisfaction of mobile payments services. 2018; Southard and Siau 2004; Hong and Tam 2006) identified that factors like assurance, confidentiality, usefulness, trust, security, customer attitude, credibility, reliability, ease of use, cost, tangibility, performance, responsiveness, social influence, and information-risk which could affect the perceived quality of services significantly based on a single service encounter and thus impact the adoption of digital services like electronic payments. The study attempted to extend and connect different theories of technology adoption with service science and service quality literature to predict the usage satisfaction of mobile payment based on user generated content surrounding a specific service encounter. Our study highlights that factors like cost, usefulness, trust, social-influence, credibility, information privacy and responsiveness drive mobile payment service experiences and affect the usage satisfaction.

title:
  What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”

abstract:
  Mobile payment services have become increasingly important in daily lives in India due to multiple planned and unplanned events. The objective of this study is to identify the determinants of usage satisfaction of mobile payments which could enhance service adoption. The “Digital Service Usage Satisfaction Model” has been proposed and validated by combining technology adoption and service science literature. First the data was extracted from Twitter based on hashtags and keywords. Then using sentiment mining and topic modelling the large volumes of text were analysed. Then network science was also used for identifying clusters among associated topics. Then, using content analysis methodology, a theoretical model was developed based on literature. Finally using multiple regression analysis, we validated the proposed model. The study establishes that cost, usefulness, trust, social influence, credibility, information privacy and responsiveness factors are more important to increase the usage satisfaction of mobile payments services. Also methodologically, this is an endeavour to validate a new approach which uses social media data for developing a inferential theoretical model.


id: cord-318452-t3aqcvu0
title: Pos Covid-19 And The Portuguese National Eye Care System Challenge
author: Carneiro, Vera Lúcia Alves
date: 2020-05-11
url: https://www.sciencedirect.com/science/article/pii/S1888429620300492?v=s5
doi: 10.1016/j.optom.2020.05.001
abstract:
  Abstract The pandemic of the severe acute respiratory syndrome disease caused by the new coronavirus SARS-CoV-2 (COVID-19), had profound impact in many countries and their health care systems. Regarding Portugal, a suppression strategy with social distancing was adopted, attempting to break the transmission chains, bending the epidemy curve and reducing mortality. These measures seek to prevent an eventual National Health Service over-running, enforcing the suspension of all elective and non-urgent health care. Despite the success in so far, there is a consensus on the need to recover the previous level of health care provision and further enhance it. The Portuguese National Health Service, as a public, universal access, health care system funded by the State proved, in this context, its importance and relevance to the Portuguese population. However, long standing issues, such as the pre pandemic over long waiting lists for hospital ophthalmology attendance, whose determinants are fully identified but still unmet, emerge amplified from this pandemic. The lack of primary eye care in the National Health Service is a significant bottleneck, placing a huge stress on hospital-based care. An exclusive ophthalmologist’s centre care was over-runned before pandemic and will be even more so. The optometrist’s exclusion from differentiated, multisectoral and multidisciplinary eye care teams remains the main hurdle to overcome and insure universal eye care in Portugal. National Health Service highlights the consequences of an overcome model. Universal eye care more than ever demands an evidence-based, integrated approach with primary eye care, in the community, on time and of proximity.


id: cord-326113-r5a7qoks
author: Mellis, Alexandra M.
date: 2020-10-21
txt: ./txt/cord-326113-r5a7qoks.txt
cache: ./cache/cord-326113-r5a7qoks.txt
extension: .txt
mime: text/plain
url: https://www.ncbi.nlm.nih.gov/pubmed/33127196/
doi: 10.1016/j.jsat.2020.108180
summary:
  Individuals with substance use disorders (SUDs), including those in long-term recovery, and their loved ones are facing rapid changes to treatment and support services due to COVID-19. Individuals with substance use disorders (SUDs), including those in long-term recovery, and their families are facing rapid changes to SUD treatment and recovery support services, including mutual aid groups, due to COVID-19. Given that polysubstance use may be an indicator of higher-risk substance-use behavior, we examined J o u r n a l P r e -p r o o f Journal Pre-proof diminished access to treatment and recovery support services among individuals who reported using both single and multiple substances. We queries participants regarding the substances they or their family members used (alcohol, stimulants, opioids, nicotine, marijuana, sedatives, and other), and whether anything about their SUD recovery and treatment access had changed due to COVID-19.

title:
  COVID-19-related treatment service disruptions among people with single- and polysubstance use concerns

abstract:
  Individuals with substance use disorders (SUDs), including those in long-term recovery, and their loved ones are facing rapid changes to treatment and support services due to COVID-19. To assess these changes, the Addiction Policy Forum fielded a survey to their associated patient and family networks between April 27 and May 13, 2020. Individuals who reported a history of use of multiple substances were more likely to report that COVID-19 has affected their treatment and service access, and were specifically more likely to report both use of telehealth services and difficulties accessing needed services. These findings suggest that individuals with a history of using multiple substances may be at greater risk for poor outcomes due to COVID-19, even in the face of expansion of telehealth service access.


id: cord-326869-306jquy3
author: Stewart, R.
date: 2020-09-28
url: http://medrxiv.org/cgi/content/short/2020.09.26.20202150v1?rss=1
doi: 10.1101/2020.09.26.20202150
title:
  Comparison of mental health service activity before and shortly after UK social distancing responses to the COVID-19 pandemic: February-March 2020

abstract:
  This study sought to provide an early description of mental health service activity before and after national implementation of social distancing for COVID-19. A time series analysis was carried out of daily service-level activity on data from a large mental healthcare provider in southeast London, from 01.02.2020 to 31.03.2020, comparing activity before and after 16.03.2020: i) inpatient admissions, discharges and numbers, ii) contact numbers and daily caseloads (Liaison, Home Treatment Teams, Community Mental Health Teams); iii) numbers of deaths for past and present patients. Daily face-to-face contact numbers fell for liaison, home treatment and community services with incomplete compensatory rises in non-face-to-face contacts. Daily caseloads fell for all services, apart from working age and child/adolescent community teams. Inpatient numbers fell 13.6% after 16th March, and daily numbers of deaths increased by 61.8%.


id: cord-327494-7a3szj8x
title: Chapter 18 Assessment of Medication Dispensing and Extended Community Pharmacy Services
author: Ibrahim, Mohamed Izham Mohamed
date: 2018-12-31
url: https://api.elsevier.com/content/article/pii/B9780128112281000182
doi: 10.1016/b978-0-12-811228-1.00018-2
abstract:
  Abstract Individuals who visit community pharmacies are regarded as customers rather than patients. The public tends to view community pharmacists as businesspeople. Several factors influence individuals' willingness to patronize and to continue visiting such pharmacies. On the supply side, community pharmacists' responsibilities and duties center on the health and well-being of society. In this chapter, an assessment of community pharmacy practices in developing countries is particularly interesting in terms of medication dispensing and extended pharmacy services that promote public wellness. Community pharmacists in developing countries, who are supposedly strategically positioned in the community to provide public health, are not taking advantage on this opportunity. Although several studies have noted the services provided by community pharmacists, in general, the practice is far from meeting expectations due to several barriers. Pharmacists need to realize their opportunities and potential for success as both professionals and businesspeople.


id: cord-329476-gotctl5d
author: Arnout, Boshra A.
date: 2020-06-14
url: https://doi.org/10.1002/capr.12328
doi: 10.1002/capr.12328
title:
  Predicting psychological service providers' empowerment in the light of the COVID‐19 pandemic outbreak: A structural equation modelling analysis

abstract:
  This study aimed to investigate the predictors of psychological service providers' empowerment in the light of the COVID‐19 pandemic outbreak. The researcher prepared a psychological service providers' empowerment scale that consisted of 28 items, and this scale was applied in a random sample consisting of 975 psychological service providers. The results showed that the empowerment scale has acceptable validity and reliability. The results of the exploratory factor analysis indicated that the 28 scale items saturate on seven factors, which accounted for 64.42% of the total variance of the scale: the first factor named expect psychological services effectiveness accounted for 27.86%, the second factor named self‐stimulation accounted for 9.71%, the third factor named responsibilities and duties accounted for 7.12%, the fourth factor named psychological services work environment accounted for 6.51%, the fifth factor named psychological service providers’ decision‐making accounted for 5.37%, the sixth factor named creative psychological service provider behaviour accounted for 4.45%, and the seventh factor named psychological services confidence accounted for 3.82% of the total variance of a psychological service providers' empowerment. In order to study the ability to predict the empowerment among psychological service providers, the researcher developed a structural model for psychological service providers' empowerment and then used the structural equation model analysis. The results showed that the proposed structural model of a psychological service providers' empowerment has goodness‐of‐fit, and these results emphasised the ability to predict psychological service providers' empowerment by seven tested factors.


id: cord-333599-hl11ln2r
title: Planning and Managing Health Systems
author: Tulchinsky, Theodore H.
date: 2014-10-10
txt: ./txt/cord-333599-hl11ln2r.txt
cache: ./cache/cord-333599-hl11ln2r.txt
extension: .txt
mime: text/plain
url: https://api.elsevier.com/content/article/pii/B9780124157668000124
doi: 10.1016/b978-0-12-415766-8.00012-4
summary:
  Planning and management are changing in the era of the New Public Health with advances in prevention and treatment of disease, population health needs, innovative technologies such as genetic engineering, new immunizations that prevent cancers and infectious diseases, prevention of non-communicable diseases, environmental and nutritional health, and health promotion to reduce risk factors and improve healthful living for the individual and the community. Selection of the direction to be taken in organizing health services is usually based on a mix of factors, including the political view of the government, public opinion, and rational assessment of needs as indicated through epidemiological data, cost-benefit analysis, the experience of "good public health practice" from leading countries, and recommendations by expert groups. Health is a knowledge-based service industry, so that knowledge management and information technology are extremely important parts of the New Public Health, not only in patient care systems in hospitals, but also in public health delivery systems in the community, school, place of work, and home.

abstract:
  Health systems are complex organizations. They are often the largest single employer in a country, with expenditures of public and private money of 4–17 percent of gross domestic product. Overall and individual facility management requires mission statements, objectives, targets, budgets, activities planning, human interaction, services delivery, and quality assurance. Health organization involves a vast complex of stakeholders and participants, suppliers and purchasers, regulators and direct providers, and individual patients, and their decision-making. These include pyramidal and network organizations and ethical decision-making based on public interest, resource allocations, priority selection, and assurance of certain codes of law and ethical conduct. This chapter discusses how complex organizations work, with potential for application in health, and the motivations of workers and of the population being served. Organization theory helps in devising methods to integrate relevant factors to become more effective in defining and achieving goals and missions.


id: cord-337325-h9l7yy5z
author: Bruzzone, Francesco
date: 2020-09-29
txt: ./txt/cord-337325-h9l7yy5z.txt
cache: ./cache/cord-337325-h9l7yy5z.txt
extension: .txt
mime: text/plain
url: https://www.sciencedirect.com/science/article/pii/S2210539520301085
doi: 10.1016/j.rtbm.2020.100570
summary:
  Conventional public transport in such areas is often unable to meet accessibility needs and requirements of different user groups, resulting in large portions of the population relying on private motorized transport, high operational costs, and thus increased fares and low revenues. The diverse elements of the proposed integrated strategy-the new, semi-flexible DRT; the expansion of the BSS with the provision of 96 e-bikes and 28 additional stations; and the development of a digital tool to manage the system-were subject to a cost analysis, which was compared with the current public transport and bike sharing offer. The proposed integrated mobility system presented here would not optimally solve transport issues in Velenje''s suburban areas; however, it would increase the number of settlements with daily and frequent access to the train and bus stations and to public functions downtown, thus allowing citizens to access public transit and sharing services independently and to choose them for their daily commute.

title:
  The combination of e-bike-sharing and demand-responsive transport systems in rural areas: A case study of Velenje

abstract:
  An analysis of the operational characteristics of the transit system serving the town of Velenje (Slovenia) revealed poor performance and the need for improvements. This paper describes the potential integration of an electric bike-sharing system and a semi-flexible demand-responsive transport system to effectively solve this issue. Additionally, general guidance is provided for transit systems with low travel demand. Appropriate transport system schedules are proposed to facilitate customers' use and thus to move demand shares away from private motorized transport. Focus group interviews, implemented to directly involve local stakeholders, revealed an overall positive perception of the proposed transport system. Furthermore, the cost analysis demonstrated that the costs of the new system would not be much higher for the municipality than those currently incurred, making it an important performance improvement achieved at low cost.


id: cord-339339-5i6885uv
author: Zhou, Jacy
date: 2020-09-30
url: https://doi.org/10.1186/s12992-020-00613-z
doi: 10.1186/s12992-020-00613-z
title:
  Systematic review of early abortion services in low- and middle-income country primary care: potential for reverse innovation and application in the UK context

abstract:
  BACKGROUND: In the UK, according to the 1967 Abortion Act, all abortions must be approved by two doctors, reported to the Department of Health and Social Care (DHSC), and be performed by doctors within licensed premises. Removing abortion from the criminal framework could permit new service delivery models. We explore service delivery models in primary care settings that can improve accessibility without negatively impacting the safety and efficiency of abortion services. Novel service delivery models are common in low-and-middle income countries (LMICs) due to resource constraints, and services are sometimes provided by trained, mid-level providers via “task-shifting”. The aim of this study is to explore the quality of early abortion services provided in primary care of LMICs and explore the potential benefits of extending their application to the UK context. METHODS: We searched MEDLINE, EMBASE, Global Health, Maternity and Infant Care, CINAHL, and HMIC for studies published from September 1994 to February 2020, with search terms “nurses”, “midwives”, “general physicians”, “early medical/surgical abortion”. We included studies that examined the quality of abortion care in primary care settings of low-and-middle-income countries (LMICs), and excluded studies in countries where abortion is illegal, and those of services provided by independent NGOs. We conducted a thematic analysis and narrative synthesis to identify indicators of quality care at structural, process and outcome levels of the Donabedian model. RESULTS: A total of 21 indicators under 8 subthemes were identified to examine the quality of service provision: law and policy, infrastructure, technical competency, information provision, client-provider interactions, ancillary services, complete abortions, client satisfaction. Our analysis suggests that structural, process and outcome indicators follow a mediation pathway of the Donabedian model. This review showed that providing early medical abortion in primary care services is safe and feasible and “task-shifting” to mid-level providers can effectively replace doctors in providing abortion. CONCLUSION: The way services are organised in LMICs, using a task-shifted and decentralised model, results in high quality services that should be considered for adoption in the UK. Collaboration with professional medical bodies and governmental departments is necessary to expand services from secondary to primary care.


id: cord-339606-poa7w288
author: Zimmerman, Brittney S.
date: 2020-10-19
url: https://www.ncbi.nlm.nih.gov/pubmed/33154829/
doi: 10.4048/jbc.2020.23.e56
title:
  Patient Perception of Telehealth Services for Breast and Gynecologic Oncology Care during the COVID-19 Pandemic: A Single Center Survey-based Study

abstract:
  Prior to the coronavirus disease 2019 (COVID-19) pandemic, telehealth was rarely utilized for oncologic care in metropolitan areas. Our large New York City based outpatient breast/gynecologic cancer clinic administered an 18-question survey to patients from March to June 2020, to assess the perceptions of the utility of telehealth medicine. Of the 622 patients, 215 (35%) completed the survey, and of the 215 respondents, 74 (35%) had participated in a telehealth visit. We evaluated the use of telehealth services using the validated Service User Technology Acceptability Questionnaire. Sixty-eight patients (92%) reported that telehealth services saved them time, 54 (73%) reported telehealth increased access to care, and 58 (82%) reported telehealth improved their health. Overall, 67 (92%) of patients expressed satisfaction with the use of telehealth services for oncologic care during the COVID-19 pandemic. Telehealth services should be carefully adopted as an addition to in-person clinical care of patients with cancer.


id: cord-344656-xx76w7c0
title: Logistics customer services
author: Sarder, MD
date: 2020-10-16
txt: ./txt/cord-344656-xx76w7c0.txt
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url: https://api.elsevier.com/content/article/pii/B9780128159743000083
doi: 10.1016/b978-0-12-815974-3.00008-3
summary:
  Such approaches include building up a strategic process to provide highly valued services to the customers, on-time deliveries, ensuring trade-off between costs and services, maintaining a harmonious relationship among all supply chain partners, continuously improving customer loyalty, and customer satisfaction as well as bringing the competitive environment in the market (Fig. 8.2 ). The process includes the receipt of the order, managing the payment, picking and packing the goods, shipping the package, delivering the package, providing customer service for the end-user, and handling the possible return of the goods. Fig. 8 .3 summarizes the most important customer service elements as on-time delivery, order fill rate, product condition, and accurate documentation. Multiple factors are critical in delivering high levels of customer service and they include high rates of order fulfillment, speed and frequency of delivery, inventory visibility, on-time delivery, condition of product on delivery, and accurate documentation on PO''s and bill of ladings.

abstract:
  This chapter discusses customer service in logistics in terms of different elements, the relative importance of those elements, and how these elements impact the effectiveness of logistics operations. It also explains the sales–service relation model and how to measure service level. Other topics include order cycle time, how to determine optimal service levels, and acceptable service variation in logistics.


id: cord-346358-ffqewqdc
title: Impact of Trust and Privacy Concerns on Technology Acceptance in Healthcare: An Indian Perspective
author: Dhaggara, Devendra
date: 2020-05-11
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url: https://www.sciencedirect.com/science/article/pii/S1386505620302276?v=s5
doi: 10.1016/j.ijmedinf.2020.104164
summary:
  This paper augments the technology acceptance model (TAM) by empirically investigating the influence of behavioral traits (privacy concerns and trust) and cognitive beliefs (perceived usefulness and perceived ease of use) on patients'' behavioral intention to accept technology in healthcare service delivery. However, a detailed J o u r n a l P r e -p r o o f empirical study aimed at examination of nuances pertaining to technology adoption by patients in relation to privacy and trust in healthcare, particularly from a patient centric viewpoint (as opposed to service provider centric perspective) is a key contribution of our research. To this end, this empirical study focuses on patients receiving treatment in primary health centers (PHCs) in New Delhi, India is aimed at answering the following research In order to answer these questions, based on a comprehensive review of extant literature, we propose extending TAM by integrating two latent behavioural variables, i.e., trust and privacy concern.

abstract:
  This paper augments the technology acceptance model (TAM) by empirically investigating the influence of behavioral traits (privacy concerns and trust) and cognitive beliefs (perceived usefulness and perceived ease of use) on patients’ behavioral intention to accept technology in healthcare service delivery. Despite increased emphasis on healthcare service delivery, there has been limited studies as to how various behavioral constructs are related to adoption of new technology in healthcare sector. To this end, and to develop meaningful insights, a conceptual model integrating behavioral constructs with constructs related to technology acceptance model is devised. The aim here is essentially to understand relationships that predict patients’ acceptance of technology in healthcare services. The devised model is tested on responses obtained from survey of 416 patients availing healthcare service at various primary health centers in New Delhi, India. Structural equation modeling (SEM) is employed to conceptualize the model and validate nine hypotheses entailing key constructs. The results indicate that perceived usefulness, perceived ease of use, trust and privacy concern are direct predictors of patients’ behavior to accept technology in availing healthcare services. In summary, this research provides an empirical contribution to the literature on effect of trust and privacy concerns on acceptance of technology in healthcare.


id: cord-346606-bsvlr3fk
title: The role of 5G for digital healthcare against COVID-19 pandemic: Opportunities and challenges
author: Siriwardhana, Yushan
date: 2020-11-04
txt: ./txt/cord-346606-bsvlr3fk.txt
cache: ./cache/cord-346606-bsvlr3fk.txt
extension: .txt
mime: text/plain
url: https://api.elsevier.com/content/article/pii/S2405959520304744
doi: 10.1016/j.icte.2020.10.002
summary:
  The novel ICT technologies such as Internet of Things (IoT) [2] , Artificial Intelligence (AI) [3] , Big Data, 5G communications, cloud computing and blockchain [4] can play a vital role to facilitate the environment fostering protection and improvement of people and economies. These 5G technologies will enable ubiquitous digital health services combating COVID-19, described in the following section as 5G based healthcare use cases. Other applications would perform regular health monitoring of patients such as followup visits, provide instructions on medical services, and spread knowledge on present COVID-19 situation and upto date precautions. To address the issues in healthcare related supply chains, industries can adopt smart manufacturing techniques equipped with IoT sensor networks, automated production lines which dynamically adapt to the variations in demand, and sophisticated monitoring systems. Hence, solutions developed using 5G technologies serve various health related use cases such as telehealth, supply chain management, self-isolation and contact tracing, and rapid health services deployments.

abstract:
  COVID-19 pandemic caused a massive impact on healthcare, social life, and economies on a global scale. Apparently, technology has a vital role to enable ubiquitous and accessible digital health services in pandemic conditions as well as against “re-emergence” of COVID-19 disease in a post-pandemic era. Accordingly, 5G systems and 5G-enabled e-health solutions are paramount. This paper highlights methodologies to effectively utilize 5G for e-health use cases and its role to enable relevant digital services. It also provides a comprehensive discussion of the implementation issues, possible remedies and future research directions for 5G to alleviate the health challenges related to COVID-19.


id: cord-352008-hvujl36d
title: Spanish SMEs’ digitalization enablers: E-Receipt applications to the offline retail market
author: Gavrila Gavrila, Sorin
date: 2020-10-15
url: https://www.ncbi.nlm.nih.gov/pubmed/33082601/
doi: 10.1016/j.techfore.2020.120381
abstract:
  The brick-and-mortar retail SMEs (Small and Medium Enterprises) market is confronted with unprecedented challenges: digitization procurement in a company not prepared for a digitalized business model, and the actual digitalization process of the business model, which not only changes the business rules but disrupts them with new possibilities. Despite Industry 4.0 transforming manufacturing in terms of the way of producing and distributing goods by means of process digitization, the offline retail SMEs market is struggling to satisfy customers’ shopping expectations due to two direct constraints: existing offline competitors operating under a narrowing market share, and online retail competitors increasing market share due to their better positioned eCommerce IT platforms. The purpose of this work is to study the potential effect of digitalization on SMEs, focusing on businesses operating in the offline retail market, by means of provisioning cloud solutions supporting the business digitization process. The study is based on data collected from a wide range of official sources in conjunction with extensive research work reviewing technologies applicable to these kinds of businesses. The validation is performed through the Focus Group methodology between the months of June to October 2019, with 20 participants from the Henares Corridor, Madrid (Spain) area, considering them as a relevant sample of offline retail SMEs in Spain. The value proposition of this study can help offline retail SMEs understand the difference between digitization and digitalization, the necessity of digitalization in their businesses, the existence of accelerators such as e-Receipt cloud solutions, and the disruptive potential of digitalization to their business models on long-term survival regarding competitors and raising the circular economy.


