id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-349827-0trvostt	Tse, Alan C.B.	Crisis management and recovery: how restaurants in Hong Kong responded to SARS	2005-01-29		.txt	text/plain	2934	154	55	This article reviews a typology of crises, examines the crisis response of restaurants in Hong Kong, illustrates how local restaurants deal with this unprecedented situation and develop strategies for management and recovery. Restaurants in Hong Kong have already been put under great pressure to survive in the harsh market environment resulting from the Asian financial crisis of 1997, but the Severe Acute Respiratory Syndrome (SARS) outbreak in March 2003 was a death sentence to the industry. The SARS instance in Hong Kong had indirectly generated crises of the social environment because many restaurants experienced liquidity problems after the outbreak, and had to lay off thousands of staff or force them to take no-pay leave. In the SARS outbreak, for example, restaurant managers' attempt to lay off staff without proper compensation to improve their cash flow position may lead to confrontation with the labour, which may subsequently cause a crisis of the social environment type.	./cache/cord-349827-0trvostt.txt	./txt/cord-349827-0trvostt.txt