id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-265818-wme1360n	Cooley, Laura	Trust and Communication: Responding to Uncertainty	2020-07-15		.txt	text/plain	562	40	48	Patients and families often struggle with the uncertainties related to personal health and the delivery of care. Heightened emotional states threaten the quality of communication encounters for both patients/families and clinicians/staff. Encouragingly, despite the recent difficulties threatening relationships in health care, clinicians and staff have resiliently responded to the challenge. A recent article published Harvard Business Review highlighted upward trends in patient experience scores during the spring months of the 2020 COVID-19 pandemic: "For example, ratings of the skill of physicians rose 2.4% nationally, 2.8% in Washington and 10.4% in New York. (2) In this issue of The Journal of Patient Experience, I am pleased to feature several "Special Collection" submissions reflecting the context of COVID-19 and/or Telehealth. While our collective energy may continue to be influenced by the pandemic, this issue also contains an assortment of patient experience research and perspective articles. Implications of the current COVID-19 pandemic for communication in healthcare	./cache/cord-265818-wme1360n.txt	./txt/cord-265818-wme1360n.txt