id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-261801-va2e029z	Hoffman, Pamela E.	Rapidly scaling video visits during COVID-19: The ethos of virtual care at Yale Medicine	2020-10-01		.txt	text/plain	1372	99	48	Lesson 2: While resistance to change was the norm, the COVID-19 crisis motivated improvements to four major internal operational workflows (scheduling, appointment conversions, patient support and Virtual Rooming Assistants) for video visits, which were met with acceptance by both clinical and non-clinical staff. Lesson 4: Regular electronic health record (EHR) training and educational material increased end-user knowledge of video visits and helped ensure the visit was safe, medically effective and maintained patient-provider relationships. Lesson 5: A clearly defined intake and evaluation process to filter out technologies that do not integrate with the patient portal or the EHR, ensures operational consistency and long-term sustainability. • Lesson 2: While resistance to change was the norm, the COVID-19 crisis motivated 23 improvements to four major internal operational workflows (scheduling, appointment 24 conversions, patient support and Virtual Rooming Assistants) for video visits, which 25	./cache/cord-261801-va2e029z.txt	./txt/cord-261801-va2e029z.txt