id sid tid token lemma pos cord-356200-jp5ge300 1 1 key key JJ cord-356200-jp5ge300 2 1 : : : cord-356200-jp5ge300 2 2 cord-356200-jp5ge300 cord-356200-jp5ge300 NNP cord-356200-jp5ge300 2 3 authors author NNS cord-356200-jp5ge300 2 4 : : : cord-356200-jp5ge300 2 5 Anderson Anderson NNP cord-356200-jp5ge300 2 6 , , , cord-356200-jp5ge300 2 7 Barbara Barbara NNP cord-356200-jp5ge300 2 8 A A NNP cord-356200-jp5ge300 3 1 title title NN cord-356200-jp5ge300 3 2 : : : cord-356200-jp5ge300 4 1 Crisis crisis NN cord-356200-jp5ge300 4 2 management management NN cord-356200-jp5ge300 4 3 in in IN cord-356200-jp5ge300 4 4 the the DT cord-356200-jp5ge300 4 5 Australian australian JJ cord-356200-jp5ge300 4 6 tourism tourism NN cord-356200-jp5ge300 4 7 industry industry NN cord-356200-jp5ge300 4 8 : : : cord-356200-jp5ge300 4 9 Preparedness preparedness NN cord-356200-jp5ge300 4 10 , , , cord-356200-jp5ge300 4 11 personnel personnel NNS cord-356200-jp5ge300 4 12 and and CC cord-356200-jp5ge300 4 13 postscript postscript NN cord-356200-jp5ge300 4 14 date date NN cord-356200-jp5ge300 4 15 : : : cord-356200-jp5ge300 4 16 2006 2006 CD cord-356200-jp5ge300 4 17 - - SYM cord-356200-jp5ge300 4 18 12 12 CD cord-356200-jp5ge300 4 19 - - SYM cord-356200-jp5ge300 4 20 31 31 CD cord-356200-jp5ge300 4 21 journal journal NN cord-356200-jp5ge300 4 22 : : : cord-356200-jp5ge300 5 1 Tourism tourism NN cord-356200-jp5ge300 5 2 Management Management NNP cord-356200-jp5ge300 5 3 DOI DOI NNP cord-356200-jp5ge300 5 4 : : : cord-356200-jp5ge300 5 5 10.1016/ 10.1016/ CD cord-356200-jp5ge300 6 1 j.tourman.2005.06.007 j.tourman.2005.06.007 IN cord-356200-jp5ge300 6 2 sha sha NNP cord-356200-jp5ge300 6 3 : : : cord-356200-jp5ge300 7 1 1e0fb78c4543e6199a5c15b888a1a95103f131fe 1e0fb78c4543e6199a5c15b888a1a95103f131fe NNP cord-356200-jp5ge300 7 2 doc_id doc_id CD cord-356200-jp5ge300 7 3 : : : cord-356200-jp5ge300 7 4 356200 356200 CD cord-356200-jp5ge300 7 5 cord_uid cord_uid NN cord-356200-jp5ge300 7 6 : : : cord-356200-jp5ge300 8 1 jp5ge300 jp5ge300 NNP cord-356200-jp5ge300 8 2 Abstract Abstract NNP cord-356200-jp5ge300 8 3 Since since IN cord-356200-jp5ge300 8 4 the the DT cord-356200-jp5ge300 8 5 pilots pilot NNS cord-356200-jp5ge300 8 6 ’ ’ POS cord-356200-jp5ge300 8 7 strike strike NN cord-356200-jp5ge300 8 8 of of IN cord-356200-jp5ge300 8 9 1989 1989 CD cord-356200-jp5ge300 8 10 , , , cord-356200-jp5ge300 8 11 the the DT cord-356200-jp5ge300 8 12 Australian australian JJ cord-356200-jp5ge300 8 13 tourism tourism NN cord-356200-jp5ge300 8 14 industry industry NN cord-356200-jp5ge300 8 15 has have VBZ cord-356200-jp5ge300 8 16 experienced experience VBN cord-356200-jp5ge300 8 17 a a DT cord-356200-jp5ge300 8 18 series series NN cord-356200-jp5ge300 8 19 of of IN cord-356200-jp5ge300 8 20 ‘ ' `` cord-356200-jp5ge300 8 21 shocks shock NNS cord-356200-jp5ge300 8 22 ’ ' '' cord-356200-jp5ge300 8 23 or or CC cord-356200-jp5ge300 8 24 crises crisis NNS cord-356200-jp5ge300 8 25 which which WDT cord-356200-jp5ge300 8 26 have have VBP cord-356200-jp5ge300 8 27 included include VBN cord-356200-jp5ge300 8 28 the the DT cord-356200-jp5ge300 8 29 1991 1991 CD cord-356200-jp5ge300 8 30 Gulf Gulf NNP cord-356200-jp5ge300 8 31 War War NNP cord-356200-jp5ge300 8 32 , , , cord-356200-jp5ge300 8 33 the the DT cord-356200-jp5ge300 8 34 Asian asian JJ cord-356200-jp5ge300 8 35 economic economic JJ cord-356200-jp5ge300 8 36 crisis crisis NN cord-356200-jp5ge300 8 37 in in IN cord-356200-jp5ge300 8 38 1997 1997 CD cord-356200-jp5ge300 8 39 , , , cord-356200-jp5ge300 8 40 the the DT cord-356200-jp5ge300 8 41 dotcom dotcom NN cord-356200-jp5ge300 8 42 crash crash NN cord-356200-jp5ge300 8 43 of of IN cord-356200-jp5ge300 8 44 2000 2000 CD cord-356200-jp5ge300 8 45 , , , cord-356200-jp5ge300 8 46 the the DT cord-356200-jp5ge300 8 47 collapse collapse NN cord-356200-jp5ge300 8 48 of of IN cord-356200-jp5ge300 8 49 the the DT cord-356200-jp5ge300 8 50 HIH HIH NNP cord-356200-jp5ge300 8 51 Insurance Insurance NNP cord-356200-jp5ge300 8 52 Company Company NNP cord-356200-jp5ge300 8 53 , , , cord-356200-jp5ge300 8 54 the the DT cord-356200-jp5ge300 8 55 World World NNP cord-356200-jp5ge300 8 56 Trade Trade NNP cord-356200-jp5ge300 8 57 Centre Centre NNP cord-356200-jp5ge300 8 58 attacks attack NNS cord-356200-jp5ge300 8 59 and and CC cord-356200-jp5ge300 8 60 the the DT cord-356200-jp5ge300 8 61 demise demise NN cord-356200-jp5ge300 8 62 of of IN cord-356200-jp5ge300 8 63 Ansett Ansett NNP cord-356200-jp5ge300 8 64 Airlines Airlines NNPS cord-356200-jp5ge300 8 65 in in IN cord-356200-jp5ge300 8 66 2001 2001 CD cord-356200-jp5ge300 8 67 , , , cord-356200-jp5ge300 8 68 the the DT cord-356200-jp5ge300 8 69 Bali Bali NNP cord-356200-jp5ge300 8 70 bombings bombing NNS cord-356200-jp5ge300 8 71 in in IN cord-356200-jp5ge300 8 72 2002 2002 CD cord-356200-jp5ge300 8 73 and and CC cord-356200-jp5ge300 8 74 the the DT cord-356200-jp5ge300 8 75 Iraq Iraq NNP cord-356200-jp5ge300 8 76 War War NNP cord-356200-jp5ge300 8 77 and and CC cord-356200-jp5ge300 8 78 the the DT cord-356200-jp5ge300 8 79 outbreak outbreak NN cord-356200-jp5ge300 8 80 of of IN cord-356200-jp5ge300 8 81 the the DT cord-356200-jp5ge300 8 82 SARS SARS NNP cord-356200-jp5ge300 8 83 ( ( -LRB- cord-356200-jp5ge300 8 84 severe severe JJ cord-356200-jp5ge300 8 85 acute acute JJ cord-356200-jp5ge300 8 86 respiratory respiratory JJ cord-356200-jp5ge300 8 87 syndrome syndrome NN cord-356200-jp5ge300 8 88 ) ) -RRB- cord-356200-jp5ge300 8 89 epidemic epidemic NN cord-356200-jp5ge300 8 90 in in IN cord-356200-jp5ge300 8 91 2003 2003 CD cord-356200-jp5ge300 8 92 . . . cord-356200-jp5ge300 9 1 In in IN cord-356200-jp5ge300 9 2 2002 2002 CD cord-356200-jp5ge300 9 3 , , , cord-356200-jp5ge300 9 4 a a DT cord-356200-jp5ge300 9 5 research research NN cord-356200-jp5ge300 9 6 project project NN cord-356200-jp5ge300 9 7 was be VBD cord-356200-jp5ge300 9 8 carried carry VBN cord-356200-jp5ge300 9 9 out out RP cord-356200-jp5ge300 9 10 in in IN cord-356200-jp5ge300 9 11 a a DT cord-356200-jp5ge300 9 12 range range NN cord-356200-jp5ge300 9 13 of of IN cord-356200-jp5ge300 9 14 sectors sector NNS cord-356200-jp5ge300 9 15 of of IN cord-356200-jp5ge300 9 16 the the DT cord-356200-jp5ge300 9 17 Australian australian JJ cord-356200-jp5ge300 9 18 tourism tourism NN cord-356200-jp5ge300 9 19 industry industry NN cord-356200-jp5ge300 9 20 to to TO cord-356200-jp5ge300 9 21 investigate investigate VB cord-356200-jp5ge300 9 22 the the DT cord-356200-jp5ge300 9 23 impact impact NN cord-356200-jp5ge300 9 24 of of IN cord-356200-jp5ge300 9 25 the the DT cord-356200-jp5ge300 9 26 collapse collapse NN cord-356200-jp5ge300 9 27 of of IN cord-356200-jp5ge300 9 28 the the DT cord-356200-jp5ge300 9 29 HIH HIH NNP cord-356200-jp5ge300 9 30 Insurance Insurance NNP cord-356200-jp5ge300 9 31 Company Company NNP cord-356200-jp5ge300 9 32 , , , cord-356200-jp5ge300 9 33 the the DT cord-356200-jp5ge300 9 34 World World NNP cord-356200-jp5ge300 9 35 Trade Trade NNP cord-356200-jp5ge300 9 36 Centre Centre NNP cord-356200-jp5ge300 9 37 attacks attack NNS cord-356200-jp5ge300 9 38 and and CC cord-356200-jp5ge300 9 39 the the DT cord-356200-jp5ge300 9 40 demise demise NN cord-356200-jp5ge300 9 41 of of IN cord-356200-jp5ge300 9 42 Ansett Ansett NNP cord-356200-jp5ge300 9 43 Airlines Airlines NNPS cord-356200-jp5ge300 9 44 on on IN cord-356200-jp5ge300 9 45 these these DT cord-356200-jp5ge300 9 46 organisations organisation NNS cord-356200-jp5ge300 9 47 and and CC cord-356200-jp5ge300 9 48 the the DT cord-356200-jp5ge300 9 49 range range NN cord-356200-jp5ge300 9 50 of of IN cord-356200-jp5ge300 9 51 responses response NNS cord-356200-jp5ge300 9 52 adopted adopt VBN cord-356200-jp5ge300 9 53 to to IN cord-356200-jp5ge300 9 54 these these DT cord-356200-jp5ge300 9 55 events event NNS cord-356200-jp5ge300 9 56 . . . cord-356200-jp5ge300 10 1 This this DT cord-356200-jp5ge300 10 2 paper paper NN cord-356200-jp5ge300 10 3 describes describe VBZ cord-356200-jp5ge300 10 4 the the DT cord-356200-jp5ge300 10 5 preparedness preparedness NN cord-356200-jp5ge300 10 6 of of IN cord-356200-jp5ge300 10 7 organisations organisation NNS cord-356200-jp5ge300 10 8 to to TO cord-356200-jp5ge300 10 9 respond respond VB cord-356200-jp5ge300 10 10 to to IN cord-356200-jp5ge300 10 11 these these DT cord-356200-jp5ge300 10 12 events event NNS cord-356200-jp5ge300 10 13 ; ; : cord-356200-jp5ge300 10 14 the the DT cord-356200-jp5ge300 10 15 personnel personnel NNS cord-356200-jp5ge300 10 16 or or CC cord-356200-jp5ge300 10 17 human human JJ cord-356200-jp5ge300 10 18 resource resource NN cord-356200-jp5ge300 10 19 ( ( -LRB- cord-356200-jp5ge300 10 20 HR HR NNP cord-356200-jp5ge300 10 21 ) ) -RRB- cord-356200-jp5ge300 10 22 strategies strategy NNS cord-356200-jp5ge300 10 23 implemented implement VBN cord-356200-jp5ge300 10 24 and and CC cord-356200-jp5ge300 10 25 the the DT cord-356200-jp5ge300 10 26 postscript postscript NN cord-356200-jp5ge300 10 27 , , , cord-356200-jp5ge300 10 28 the the DT cord-356200-jp5ge300 10 29 organisational organisational JJ cord-356200-jp5ge300 10 30 learning learning NN cord-356200-jp5ge300 10 31 which which WDT cord-356200-jp5ge300 10 32 had have VBD cord-356200-jp5ge300 10 33 occurred occur VBN cord-356200-jp5ge300 10 34 . . . cord-356200-jp5ge300 11 1 Interview interview NN cord-356200-jp5ge300 11 2 findings finding NNS cord-356200-jp5ge300 11 3 indicate indicate VBP cord-356200-jp5ge300 11 4 that that IN cord-356200-jp5ge300 11 5 there there EX cord-356200-jp5ge300 11 6 was be VBD cord-356200-jp5ge300 11 7 little little JJ cord-356200-jp5ge300 11 8 preparation preparation NN cord-356200-jp5ge300 11 9 for for IN cord-356200-jp5ge300 11 10 such such JJ cord-356200-jp5ge300 11 11 events event NNS cord-356200-jp5ge300 11 12 , , , cord-356200-jp5ge300 11 13 a a DT cord-356200-jp5ge300 11 14 widespread widespread JJ cord-356200-jp5ge300 11 15 reluctance reluctance NN cord-356200-jp5ge300 11 16 to to TO cord-356200-jp5ge300 11 17 retrench retrench VB cord-356200-jp5ge300 11 18 staff staff NN cord-356200-jp5ge300 11 19 , , , cord-356200-jp5ge300 11 20 and and CC cord-356200-jp5ge300 11 21 limited limit VBN cord-356200-jp5ge300 11 22 organisational organisational JJ cord-356200-jp5ge300 11 23 learning learning NN cord-356200-jp5ge300 11 24 had have VBD cord-356200-jp5ge300 11 25 taken take VBN cord-356200-jp5ge300 11 26 place place NN cord-356200-jp5ge300 11 27 . . . cord-356200-jp5ge300 12 1 Since since IN cord-356200-jp5ge300 12 2 the the DT cord-356200-jp5ge300 12 3 pilots pilot NNS cord-356200-jp5ge300 12 4 ' ' POS cord-356200-jp5ge300 12 5 strike strike NN cord-356200-jp5ge300 12 6 of of IN cord-356200-jp5ge300 12 7 1989 1989 CD cord-356200-jp5ge300 12 8 , , , cord-356200-jp5ge300 12 9 the the DT cord-356200-jp5ge300 12 10 Australian australian JJ cord-356200-jp5ge300 12 11 tourism tourism NN cord-356200-jp5ge300 12 12 industry industry NN cord-356200-jp5ge300 12 13 has have VBZ cord-356200-jp5ge300 12 14 faced face VBN cord-356200-jp5ge300 12 15 a a DT cord-356200-jp5ge300 12 16 series series NN cord-356200-jp5ge300 12 17 of of IN cord-356200-jp5ge300 12 18 crises crisis NNS cord-356200-jp5ge300 12 19 , , , cord-356200-jp5ge300 12 20 which which WDT cord-356200-jp5ge300 12 21 have have VBP cord-356200-jp5ge300 12 22 included include VBN cord-356200-jp5ge300 12 23 the the DT cord-356200-jp5ge300 12 24 Gulf Gulf NNP cord-356200-jp5ge300 12 25 War War NNP cord-356200-jp5ge300 12 26 in in IN cord-356200-jp5ge300 12 27 1991 1991 CD cord-356200-jp5ge300 12 28 , , , cord-356200-jp5ge300 12 29 the the DT cord-356200-jp5ge300 12 30 Asian asian JJ cord-356200-jp5ge300 12 31 economic economic JJ cord-356200-jp5ge300 12 32 crisis crisis NN cord-356200-jp5ge300 12 33 in in IN cord-356200-jp5ge300 12 34 1997 1997 CD cord-356200-jp5ge300 12 35 , , , cord-356200-jp5ge300 12 36 the the DT cord-356200-jp5ge300 12 37 dotcom dotcom NN cord-356200-jp5ge300 12 38 crash crash NN cord-356200-jp5ge300 12 39 of of IN cord-356200-jp5ge300 12 40 2000 2000 CD cord-356200-jp5ge300 12 41 , , , cord-356200-jp5ge300 12 42 the the DT cord-356200-jp5ge300 12 43 collapse collapse NN cord-356200-jp5ge300 12 44 of of IN cord-356200-jp5ge300 12 45 the the DT cord-356200-jp5ge300 12 46 HIH HIH NNP cord-356200-jp5ge300 12 47 Insurance Insurance NNP cord-356200-jp5ge300 12 48 Company Company NNP cord-356200-jp5ge300 12 49 , , , cord-356200-jp5ge300 12 50 the the DT cord-356200-jp5ge300 12 51 World World NNP cord-356200-jp5ge300 12 52 Trade Trade NNP cord-356200-jp5ge300 12 53 Centre Centre NNP cord-356200-jp5ge300 12 54 attacks attack NNS cord-356200-jp5ge300 12 55 and and CC cord-356200-jp5ge300 12 56 the the DT cord-356200-jp5ge300 12 57 demise demise NN cord-356200-jp5ge300 12 58 of of IN cord-356200-jp5ge300 12 59 Ansett Ansett NNP cord-356200-jp5ge300 12 60 Airlines Airlines NNPS cord-356200-jp5ge300 12 61 in in IN cord-356200-jp5ge300 12 62 2001 2001 CD cord-356200-jp5ge300 12 63 , , , cord-356200-jp5ge300 12 64 the the DT cord-356200-jp5ge300 12 65 Bali Bali NNP cord-356200-jp5ge300 12 66 bombings bombing NNS cord-356200-jp5ge300 12 67 in in IN cord-356200-jp5ge300 12 68 2002 2002 CD cord-356200-jp5ge300 12 69 and and CC cord-356200-jp5ge300 12 70 the the DT cord-356200-jp5ge300 12 71 Iraq Iraq NNP cord-356200-jp5ge300 12 72 War War NNP cord-356200-jp5ge300 12 73 and and CC cord-356200-jp5ge300 12 74 the the DT cord-356200-jp5ge300 12 75 outbreak outbreak NN cord-356200-jp5ge300 12 76 of of IN cord-356200-jp5ge300 12 77 SARS SARS NNP cord-356200-jp5ge300 12 78 ( ( -LRB- cord-356200-jp5ge300 12 79 severe severe JJ cord-356200-jp5ge300 12 80 acute acute JJ cord-356200-jp5ge300 12 81 respiratory respiratory JJ cord-356200-jp5ge300 12 82 syndrome syndrome NN cord-356200-jp5ge300 12 83 ) ) -RRB- cord-356200-jp5ge300 12 84 epidemic epidemic NN cord-356200-jp5ge300 12 85 in in IN cord-356200-jp5ge300 12 86 2003 2003 CD cord-356200-jp5ge300 12 87 . . . cord-356200-jp5ge300 13 1 In in IN cord-356200-jp5ge300 13 2 2002 2002 CD cord-356200-jp5ge300 13 3 , , , cord-356200-jp5ge300 13 4 a a DT cord-356200-jp5ge300 13 5 research research NN cord-356200-jp5ge300 13 6 project project NN cord-356200-jp5ge300 13 7 was be VBD cord-356200-jp5ge300 13 8 carried carry VBN cord-356200-jp5ge300 13 9 out out RP cord-356200-jp5ge300 13 10 among among IN cord-356200-jp5ge300 13 11 a a DT cord-356200-jp5ge300 13 12 number number NN cord-356200-jp5ge300 13 13 of of IN cord-356200-jp5ge300 13 14 sectors sector NNS cord-356200-jp5ge300 13 15 of of IN cord-356200-jp5ge300 13 16 the the DT cord-356200-jp5ge300 13 17 Australian australian JJ cord-356200-jp5ge300 13 18 tourism tourism NN cord-356200-jp5ge300 13 19 industry industry NN cord-356200-jp5ge300 13 20 to to TO cord-356200-jp5ge300 13 21 investigate investigate VB cord-356200-jp5ge300 13 22 a a DT cord-356200-jp5ge300 13 23 variety variety NN cord-356200-jp5ge300 13 24 of of IN cord-356200-jp5ge300 13 25 issues issue NNS cord-356200-jp5ge300 13 26 associated associate VBN cord-356200-jp5ge300 13 27 with with IN cord-356200-jp5ge300 13 28 the the DT cord-356200-jp5ge300 13 29 collapse collapse NN cord-356200-jp5ge300 13 30 of of IN cord-356200-jp5ge300 13 31 the the DT cord-356200-jp5ge300 13 32 HIH HIH NNP cord-356200-jp5ge300 13 33 Insurance Insurance NNP cord-356200-jp5ge300 13 34 Company Company NNP cord-356200-jp5ge300 13 35 , , , cord-356200-jp5ge300 13 36 a a DT cord-356200-jp5ge300 13 37 major major JJ cord-356200-jp5ge300 13 38 Australian australian JJ cord-356200-jp5ge300 13 39 insurance insurance NN cord-356200-jp5ge300 13 40 company company NN cord-356200-jp5ge300 13 41 , , , cord-356200-jp5ge300 13 42 the the DT cord-356200-jp5ge300 13 43 World World NNP cord-356200-jp5ge300 13 44 Trade Trade NNP cord-356200-jp5ge300 13 45 Centre Centre NNP cord-356200-jp5ge300 13 46 attacks attack NNS cord-356200-jp5ge300 13 47 and and CC cord-356200-jp5ge300 13 48 the the DT cord-356200-jp5ge300 13 49 demise demise NN cord-356200-jp5ge300 13 50 of of IN cord-356200-jp5ge300 13 51 Ansett Ansett NNP cord-356200-jp5ge300 13 52 Airlines Airlines NNPS cord-356200-jp5ge300 13 53 , , , cord-356200-jp5ge300 13 54 Australia Australia NNP cord-356200-jp5ge300 13 55 's 's POS cord-356200-jp5ge300 13 56 second second JJ cord-356200-jp5ge300 13 57 largest large JJS cord-356200-jp5ge300 13 58 airline airline NN cord-356200-jp5ge300 13 59 . . . cord-356200-jp5ge300 14 1 Issues issue NNS cord-356200-jp5ge300 14 2 explored explore VBD cord-356200-jp5ge300 14 3 included include VBN cord-356200-jp5ge300 14 4 identifi identifi NN cord-356200-jp5ge300 14 5 - - HYPH cord-356200-jp5ge300 14 6 cation cation NN cord-356200-jp5ge300 14 7 of of IN cord-356200-jp5ge300 14 8 the the DT cord-356200-jp5ge300 14 9 factors factor NNS cord-356200-jp5ge300 14 10 influencing influence VBG cord-356200-jp5ge300 14 11 the the DT cord-356200-jp5ge300 14 12 impact impact NN cord-356200-jp5ge300 14 13 of of IN cord-356200-jp5ge300 14 14 these these DT cord-356200-jp5ge300 14 15 events event NNS cord-356200-jp5ge300 14 16 , , , cord-356200-jp5ge300 14 17 the the DT cord-356200-jp5ge300 14 18 relative relative JJ cord-356200-jp5ge300 14 19 impact impact NN cord-356200-jp5ge300 14 20 of of IN cord-356200-jp5ge300 14 21 these these DT cord-356200-jp5ge300 14 22 three three CD cord-356200-jp5ge300 14 23 events event NNS cord-356200-jp5ge300 14 24 on on IN cord-356200-jp5ge300 14 25 these these DT cord-356200-jp5ge300 14 26 organisations organisation NNS cord-356200-jp5ge300 14 27 , , , cord-356200-jp5ge300 14 28 and and CC cord-356200-jp5ge300 14 29 their -PRON- PRP$ cord-356200-jp5ge300 14 30 short short JJ cord-356200-jp5ge300 14 31 - - HYPH cord-356200-jp5ge300 14 32 and and CC cord-356200-jp5ge300 14 33 medium medium JJ cord-356200-jp5ge300 14 34 - - HYPH cord-356200-jp5ge300 14 35 term term NN cord-356200-jp5ge300 14 36 responses response NNS cord-356200-jp5ge300 14 37 . . . cord-356200-jp5ge300 15 1 The the DT cord-356200-jp5ge300 15 2 study study NN cord-356200-jp5ge300 15 3 also also RB cord-356200-jp5ge300 15 4 highlighted highlight VBD cord-356200-jp5ge300 15 5 aspects aspect NNS cord-356200-jp5ge300 15 6 of of IN cord-356200-jp5ge300 15 7 the the DT cord-356200-jp5ge300 15 8 broader broad JJR cord-356200-jp5ge300 15 9 operating operating NN cord-356200-jp5ge300 15 10 environment environment NN cord-356200-jp5ge300 15 11 , , , cord-356200-jp5ge300 15 12 such such JJ cord-356200-jp5ge300 15 13 as as IN cord-356200-jp5ge300 15 14 role role NN cord-356200-jp5ge300 15 15 of of IN cord-356200-jp5ge300 15 16 organisational organisational JJ cord-356200-jp5ge300 15 17 policies policy NNS cord-356200-jp5ge300 15 18 in in IN cord-356200-jp5ge300 15 19 guiding guide VBG cord-356200-jp5ge300 15 20 responses response NNS cord-356200-jp5ge300 15 21 to to IN cord-356200-jp5ge300 15 22 these these DT cord-356200-jp5ge300 15 23 events event NNS cord-356200-jp5ge300 15 24 , , , cord-356200-jp5ge300 15 25 and and CC cord-356200-jp5ge300 15 26 compared compare VBD cord-356200-jp5ge300 15 27 the the DT cord-356200-jp5ge300 15 28 events event NNS cord-356200-jp5ge300 15 29 of of IN cord-356200-jp5ge300 15 30 2001 2001 CD cord-356200-jp5ge300 15 31 with with IN cord-356200-jp5ge300 15 32 other other JJ cord-356200-jp5ge300 15 33 ' ' `` cord-356200-jp5ge300 15 34 shocks shock NNS cord-356200-jp5ge300 15 35 ' ' '' cord-356200-jp5ge300 15 36 experienced experience VBN cord-356200-jp5ge300 15 37 by by IN cord-356200-jp5ge300 15 38 the the DT cord-356200-jp5ge300 15 39 tourism tourism NN cord-356200-jp5ge300 15 40 industry industry NN cord-356200-jp5ge300 15 41 . . . cord-356200-jp5ge300 16 1 This this DT cord-356200-jp5ge300 16 2 paper paper NN cord-356200-jp5ge300 16 3 , , , cord-356200-jp5ge300 16 4 drawn draw VBN cord-356200-jp5ge300 16 5 from from IN cord-356200-jp5ge300 16 6 the the DT cord-356200-jp5ge300 16 7 broader broad JJR cord-356200-jp5ge300 16 8 study study NN cord-356200-jp5ge300 16 9 , , , cord-356200-jp5ge300 16 10 focuses focus VBZ cord-356200-jp5ge300 16 11 specifically specifically RB cord-356200-jp5ge300 16 12 on on IN cord-356200-jp5ge300 16 13 the the DT cord-356200-jp5ge300 16 14 preparedness preparedness NN cord-356200-jp5ge300 16 15 of of IN cord-356200-jp5ge300 16 16 organisations organisation NNS cord-356200-jp5ge300 16 17 to to TO cord-356200-jp5ge300 16 18 respond respond VB cord-356200-jp5ge300 16 19 to to IN cord-356200-jp5ge300 16 20 these these DT cord-356200-jp5ge300 16 21 events event NNS cord-356200-jp5ge300 16 22 , , , cord-356200-jp5ge300 16 23 in in IN cord-356200-jp5ge300 16 24 terms term NNS cord-356200-jp5ge300 16 25 of of IN cord-356200-jp5ge300 16 26 the the DT cord-356200-jp5ge300 16 27 role role NN cord-356200-jp5ge300 16 28 of of IN cord-356200-jp5ge300 16 29 policies policy NNS cord-356200-jp5ge300 16 30 in in IN cord-356200-jp5ge300 16 31 guiding guide VBG cord-356200-jp5ge300 16 32 their -PRON- PRP$ cord-356200-jp5ge300 16 33 responses response NNS cord-356200-jp5ge300 16 34 ; ; : cord-356200-jp5ge300 16 35 the the DT cord-356200-jp5ge300 16 36 personnel personnel NNS cord-356200-jp5ge300 16 37 or or CC cord-356200-jp5ge300 16 38 human human JJ cord-356200-jp5ge300 16 39 resource resource NN cord-356200-jp5ge300 16 40 ( ( -LRB- cord-356200-jp5ge300 16 41 HR HR NNP cord-356200-jp5ge300 16 42 ) ) -RRB- cord-356200-jp5ge300 16 43 strategies strategy NNS cord-356200-jp5ge300 16 44 implemented implement VBN cord-356200-jp5ge300 16 45 , , , cord-356200-jp5ge300 16 46 and and CC cord-356200-jp5ge300 16 47 the the DT cord-356200-jp5ge300 16 48 postscript postscript NN cord-356200-jp5ge300 16 49 , , , cord-356200-jp5ge300 16 50 the the DT cord-356200-jp5ge300 16 51 extent extent NN cord-356200-jp5ge300 16 52 of of IN cord-356200-jp5ge300 16 53 organisational organisational JJ cord-356200-jp5ge300 16 54 learning learning NN cord-356200-jp5ge300 16 55 which which WDT cord-356200-jp5ge300 16 56 had have VBD cord-356200-jp5ge300 16 57 occurred occur VBN cord-356200-jp5ge300 16 58 . . . cord-356200-jp5ge300 17 1 Faulkner Faulkner NNP cord-356200-jp5ge300 17 2 ( ( -LRB- cord-356200-jp5ge300 17 3 2001 2001 CD cord-356200-jp5ge300 17 4 , , , cord-356200-jp5ge300 17 5 p. p. NN cord-356200-jp5ge300 17 6 136 136 CD cord-356200-jp5ge300 17 7 ) ) -RRB- cord-356200-jp5ge300 17 8 suggests suggest VBZ cord-356200-jp5ge300 17 9 that that IN cord-356200-jp5ge300 17 10 crises crisis NNS cord-356200-jp5ge300 17 11 or or CC cord-356200-jp5ge300 17 12 disasters disaster NNS cord-356200-jp5ge300 17 13 can can MD cord-356200-jp5ge300 17 14 be be VB cord-356200-jp5ge300 17 15 described describe VBN cord-356200-jp5ge300 17 16 as as IN cord-356200-jp5ge300 17 17 ' ' `` cord-356200-jp5ge300 17 18 sudden sudden JJ cord-356200-jp5ge300 17 19 challenges challenge NNS cord-356200-jp5ge300 17 20 which which WDT cord-356200-jp5ge300 17 21 might may MD cord-356200-jp5ge300 17 22 test test VB cord-356200-jp5ge300 17 23 the the DT cord-356200-jp5ge300 17 24 organisation organisation NN cord-356200-jp5ge300 17 25 's 's POS cord-356200-jp5ge300 17 26 ability ability NN cord-356200-jp5ge300 17 27 to to TO cord-356200-jp5ge300 17 28 cope cope VB cord-356200-jp5ge300 17 29 ' ' '' cord-356200-jp5ge300 17 30 . . . cord-356200-jp5ge300 18 1 Pearson Pearson NNP cord-356200-jp5ge300 18 2 and and CC cord-356200-jp5ge300 18 3 Mitroff Mitroff NNP cord-356200-jp5ge300 18 4 ( ( -LRB- cord-356200-jp5ge300 18 5 1993 1993 CD cord-356200-jp5ge300 18 6 , , , cord-356200-jp5ge300 18 7 p. p. NN cord-356200-jp5ge300 18 8 49 49 CD cord-356200-jp5ge300 18 9 ) ) -RRB- cord-356200-jp5ge300 18 10 suggest suggest VBP cord-356200-jp5ge300 18 11 that that IN cord-356200-jp5ge300 18 12 crises crisis NNS cord-356200-jp5ge300 18 13 are be VBP cord-356200-jp5ge300 18 14 events event NNS cord-356200-jp5ge300 18 15 which which WDT cord-356200-jp5ge300 18 16 pose pose VBP cord-356200-jp5ge300 18 17 threats threat NNS cord-356200-jp5ge300 18 18 to to IN cord-356200-jp5ge300 18 19 the the DT cord-356200-jp5ge300 18 20 viability viability NN cord-356200-jp5ge300 18 21 of of IN cord-356200-jp5ge300 18 22 organisations organisation NNS cord-356200-jp5ge300 18 23 . . . cord-356200-jp5ge300 19 1 Faulkner Faulkner NNP cord-356200-jp5ge300 19 2 ( ( -LRB- cord-356200-jp5ge300 19 3 2001 2001 CD cord-356200-jp5ge300 19 4 , , , cord-356200-jp5ge300 19 5 p. p. NN cord-356200-jp5ge300 19 6 138 138 CD cord-356200-jp5ge300 19 7 ) ) -RRB- cord-356200-jp5ge300 19 8 has have VBZ cord-356200-jp5ge300 19 9 distilled distil VBN cord-356200-jp5ge300 19 10 the the DT cord-356200-jp5ge300 19 11 work work NN cord-356200-jp5ge300 19 12 of of IN cord-356200-jp5ge300 19 13 a a DT cord-356200-jp5ge300 19 14 number number NN cord-356200-jp5ge300 19 15 of of IN cord-356200-jp5ge300 19 16 authors author NNS cord-356200-jp5ge300 19 17 and and CC cord-356200-jp5ge300 19 18 indicated indicate VBD cord-356200-jp5ge300 19 19 that that IN cord-356200-jp5ge300 19 20 the the DT cord-356200-jp5ge300 19 21 key key JJ cord-356200-jp5ge300 19 22 elements element NNS cord-356200-jp5ge300 19 23 of of IN cord-356200-jp5ge300 19 24 crisis crisis NN cord-356200-jp5ge300 19 25 situations situation NNS cord-356200-jp5ge300 19 26 are be VBP cord-356200-jp5ge300 19 27 : : : cord-356200-jp5ge300 19 28 a a DT cord-356200-jp5ge300 19 29 triggering trigger VBG cord-356200-jp5ge300 19 30 event event NN cord-356200-jp5ge300 19 31 , , , cord-356200-jp5ge300 19 32 which which WDT cord-356200-jp5ge300 19 33 is be VBZ cord-356200-jp5ge300 19 34 so so RB cord-356200-jp5ge300 19 35 significant significant JJ cord-356200-jp5ge300 19 36 that that IN cord-356200-jp5ge300 19 37 it -PRON- PRP cord-356200-jp5ge300 19 38 challenges challenge VBZ cord-356200-jp5ge300 20 1 the the DT cord-356200-jp5ge300 20 2 existing exist VBG cord-356200-jp5ge300 20 3 structure structure NN cord-356200-jp5ge300 20 4 , , , cord-356200-jp5ge300 20 5 routine routine JJ cord-356200-jp5ge300 20 6 operations operation NNS cord-356200-jp5ge300 20 7 or or CC cord-356200-jp5ge300 20 8 survival survival NN cord-356200-jp5ge300 20 9 of of IN cord-356200-jp5ge300 20 10 the the DT cord-356200-jp5ge300 20 11 organization organization NN cord-356200-jp5ge300 20 12 , , , cord-356200-jp5ge300 20 13 high high JJ cord-356200-jp5ge300 20 14 threat threat NN cord-356200-jp5ge300 20 15 , , , cord-356200-jp5ge300 20 16 short short JJ cord-356200-jp5ge300 20 17 decision decision NN cord-356200-jp5ge300 20 18 time time NN cord-356200-jp5ge300 20 19 and and CC cord-356200-jp5ge300 20 20 an an DT cord-356200-jp5ge300 20 21 element element NN cord-356200-jp5ge300 20 22 of of IN cord-356200-jp5ge300 20 23 surprise surprise NN cord-356200-jp5ge300 20 24 and and CC cord-356200-jp5ge300 20 25 urgency urgency NN cord-356200-jp5ge300 20 26 , , , cord-356200-jp5ge300 20 27 a a DT cord-356200-jp5ge300 20 28 perception perception NN cord-356200-jp5ge300 20 29 of of IN cord-356200-jp5ge300 20 30 an an DT cord-356200-jp5ge300 20 31 inability inability NN cord-356200-jp5ge300 20 32 to to TO cord-356200-jp5ge300 20 33 cope cope VB cord-356200-jp5ge300 20 34 among among IN cord-356200-jp5ge300 20 35 those those DT cord-356200-jp5ge300 20 36 directly directly RB cord-356200-jp5ge300 20 37 affected affect VBN cord-356200-jp5ge300 20 38 , , , cord-356200-jp5ge300 20 39 a a DT cord-356200-jp5ge300 20 40 turning turning NN cord-356200-jp5ge300 20 41 point point NN cord-356200-jp5ge300 20 42 , , , cord-356200-jp5ge300 20 43 when when WRB cord-356200-jp5ge300 20 44 decisive decisive JJ cord-356200-jp5ge300 20 45 change change NN cord-356200-jp5ge300 20 46 , , , cord-356200-jp5ge300 20 47 which which WDT cord-356200-jp5ge300 20 48 may may MD cord-356200-jp5ge300 20 49 have have VB cord-356200-jp5ge300 20 50 both both DT cord-356200-jp5ge300 20 51 positive positive JJ cord-356200-jp5ge300 20 52 and and CC cord-356200-jp5ge300 20 53 negative negative JJ cord-356200-jp5ge300 20 54 connotation connotation NN cord-356200-jp5ge300 20 55 , , , cord-356200-jp5ge300 20 56 is be VBZ cord-356200-jp5ge300 20 57 imminent imminent JJ cord-356200-jp5ge300 20 58 , , , cord-356200-jp5ge300 20 59 characterised characterise VBN cord-356200-jp5ge300 20 60 by by IN cord-356200-jp5ge300 20 61 ' ' `` cord-356200-jp5ge300 20 62 fluid fluid JJ cord-356200-jp5ge300 20 63 , , , cord-356200-jp5ge300 20 64 unstable unstable JJ cord-356200-jp5ge300 20 65 , , , cord-356200-jp5ge300 20 66 dynamic dynamic JJ cord-356200-jp5ge300 20 67 ' ' '' cord-356200-jp5ge300 20 68 situations situation NNS cord-356200-jp5ge300 20 69 . . . cord-356200-jp5ge300 21 1 The the DT cord-356200-jp5ge300 21 2 attacks attack NNS cord-356200-jp5ge300 21 3 on on IN cord-356200-jp5ge300 21 4 the the DT cord-356200-jp5ge300 21 5 World World NNP cord-356200-jp5ge300 21 6 Trade Trade NNP cord-356200-jp5ge300 21 7 Centre Centre NNP cord-356200-jp5ge300 21 8 clearly clearly RB cord-356200-jp5ge300 21 9 demonstrate demonstrate VBP cord-356200-jp5ge300 21 10 the the DT cord-356200-jp5ge300 21 11 potential potential JJ cord-356200-jp5ge300 21 12 risk risk NN cord-356200-jp5ge300 21 13 which which WDT cord-356200-jp5ge300 21 14 terrorism terrorism NN cord-356200-jp5ge300 21 15 poses pose VBZ cord-356200-jp5ge300 21 16 for for IN cord-356200-jp5ge300 21 17 the the DT cord-356200-jp5ge300 21 18 tourism tourism NN cord-356200-jp5ge300 21 19 industry industry NN cord-356200-jp5ge300 21 20 . . . cord-356200-jp5ge300 22 1 A a DT cord-356200-jp5ge300 22 2 number number NN cord-356200-jp5ge300 22 3 of of IN cord-356200-jp5ge300 22 4 authors author NNS cord-356200-jp5ge300 22 5 have have VBP cord-356200-jp5ge300 22 6 highlighted highlight VBN cord-356200-jp5ge300 22 7 the the DT cord-356200-jp5ge300 22 8 fact fact NN cord-356200-jp5ge300 22 9 that that IN cord-356200-jp5ge300 22 10 tourists tourist NNS cord-356200-jp5ge300 22 11 have have VBP cord-356200-jp5ge300 22 12 become become VBN cord-356200-jp5ge300 22 13 soft soft JJ cord-356200-jp5ge300 22 14 targets target NNS cord-356200-jp5ge300 22 15 and and CC cord-356200-jp5ge300 22 16 are be VBP cord-356200-jp5ge300 22 17 at at IN cord-356200-jp5ge300 22 18 risk risk NN cord-356200-jp5ge300 22 19 from from IN cord-356200-jp5ge300 22 20 hijacking hijacking NN cord-356200-jp5ge300 22 21 and and CC cord-356200-jp5ge300 22 22 terrorism terrorism NN cord-356200-jp5ge300 22 23 ( ( -LRB- cord-356200-jp5ge300 22 24 Faulkner Faulkner NNP cord-356200-jp5ge300 22 25 , , , cord-356200-jp5ge300 22 26 2001 2001 CD cord-356200-jp5ge300 22 27 ) ) -RRB- cord-356200-jp5ge300 22 28 . . . cord-356200-jp5ge300 23 1 Furthermore furthermore RB cord-356200-jp5ge300 23 2 , , , cord-356200-jp5ge300 23 3 studies study NNS cord-356200-jp5ge300 23 4 have have VBP cord-356200-jp5ge300 23 5 shown show VBN cord-356200-jp5ge300 23 6 that that IN cord-356200-jp5ge300 23 7 tourists tourist NNS cord-356200-jp5ge300 23 8 substitute substitute VBP cord-356200-jp5ge300 23 9 risky risky JJ cord-356200-jp5ge300 23 10 destinations destination NNS cord-356200-jp5ge300 23 11 with with IN cord-356200-jp5ge300 23 12 safer safe JJR cord-356200-jp5ge300 23 13 choices choice NNS cord-356200-jp5ge300 23 14 , , , cord-356200-jp5ge300 23 15 demonstrate demonstrate VB cord-356200-jp5ge300 23 16 a a DT cord-356200-jp5ge300 23 17 delayed delay VBN cord-356200-jp5ge300 23 18 reaction reaction NN cord-356200-jp5ge300 23 19 to to IN cord-356200-jp5ge300 23 20 terrorism terrorism NN cord-356200-jp5ge300 23 21 and and CC cord-356200-jp5ge300 23 22 exhibit exhibit VB cord-356200-jp5ge300 23 23 cultural cultural JJ cord-356200-jp5ge300 23 24 differences difference NNS cord-356200-jp5ge300 23 25 in in IN cord-356200-jp5ge300 23 26 their -PRON- PRP$ cord-356200-jp5ge300 23 27 reactions reaction NNS cord-356200-jp5ge300 23 28 to to TO cord-356200-jp5ge300 23 29 risk risk VB cord-356200-jp5ge300 23 30 ( ( -LRB- cord-356200-jp5ge300 23 31 Sonmez Sonmez NNP cord-356200-jp5ge300 23 32 , , , cord-356200-jp5ge300 23 33 1998 1998 CD cord-356200-jp5ge300 23 34 , , , cord-356200-jp5ge300 23 35 pp pp NNP cord-356200-jp5ge300 23 36 . . . cord-356200-jp5ge300 24 1 427 427 CD cord-356200-jp5ge300 24 2 - - SYM cord-356200-jp5ge300 24 3 428 428 CD cord-356200-jp5ge300 24 4 ) ) -RRB- cord-356200-jp5ge300 24 5 . . . cord-356200-jp5ge300 25 1 For for IN cord-356200-jp5ge300 25 2 example example NN cord-356200-jp5ge300 25 3 , , , cord-356200-jp5ge300 25 4 as as IN cord-356200-jp5ge300 25 5 a a DT cord-356200-jp5ge300 25 6 result result NN cord-356200-jp5ge300 25 7 of of IN cord-356200-jp5ge300 25 8 terrorist terrorist JJ cord-356200-jp5ge300 25 9 activity activity NN cord-356200-jp5ge300 25 10 in in IN cord-356200-jp5ge300 25 11 1985 1985 CD cord-356200-jp5ge300 25 12 , , , cord-356200-jp5ge300 25 13 1.8 1.8 CD cord-356200-jp5ge300 25 14 million million CD cord-356200-jp5ge300 25 15 Americans Americans NNPS cord-356200-jp5ge300 25 16 changed change VBD cord-356200-jp5ge300 25 17 their -PRON- PRP$ cord-356200-jp5ge300 25 18 foreign foreign JJ cord-356200-jp5ge300 25 19 plans plan NNS cord-356200-jp5ge300 25 20 their -PRON- PRP$ cord-356200-jp5ge300 25 21 following follow VBG cord-356200-jp5ge300 25 22 year year NN cord-356200-jp5ge300 25 23 ( ( -LRB- cord-356200-jp5ge300 25 24 Sonmez Sonmez NNP cord-356200-jp5ge300 25 25 & & CC cord-356200-jp5ge300 25 26 Graefe Graefe NNP cord-356200-jp5ge300 25 27 , , , cord-356200-jp5ge300 25 28 1998 1998 CD cord-356200-jp5ge300 25 29 , , , cord-356200-jp5ge300 25 30 p. p. NN cord-356200-jp5ge300 25 31 121 121 CD cord-356200-jp5ge300 25 32 ) ) -RRB- cord-356200-jp5ge300 25 33 . . . cord-356200-jp5ge300 26 1 When when WRB cord-356200-jp5ge300 26 2 the the DT cord-356200-jp5ge300 26 3 HIH HIH NNP cord-356200-jp5ge300 26 4 Insurance Insurance NNP cord-356200-jp5ge300 26 5 Company Company NNP cord-356200-jp5ge300 26 6 collapsed collapse VBD cord-356200-jp5ge300 26 7 on on IN cord-356200-jp5ge300 26 8 15 15 CD cord-356200-jp5ge300 26 9 March March NNP cord-356200-jp5ge300 26 10 2001 2001 CD cord-356200-jp5ge300 26 11 , , , cord-356200-jp5ge300 26 12 it -PRON- PRP cord-356200-jp5ge300 26 13 was be VBD cord-356200-jp5ge300 26 14 Australia Australia NNP cord-356200-jp5ge300 26 15 's 's POS cord-356200-jp5ge300 26 16 second second RB cord-356200-jp5ge300 26 17 largest large JJS cord-356200-jp5ge300 26 18 general general JJ cord-356200-jp5ge300 26 19 insurer insurer NN cord-356200-jp5ge300 26 20 , , , cord-356200-jp5ge300 26 21 with with IN cord-356200-jp5ge300 26 22 almost almost RB cord-356200-jp5ge300 26 23 40 40 CD cord-356200-jp5ge300 26 24 per per IN cord-356200-jp5ge300 26 25 cent cent NN cord-356200-jp5ge300 26 26 of of IN cord-356200-jp5ge300 26 27 the the DT cord-356200-jp5ge300 26 28 public public JJ cord-356200-jp5ge300 26 29 liability liability NN cord-356200-jp5ge300 26 30 market market NN cord-356200-jp5ge300 26 31 . . . cord-356200-jp5ge300 27 1 In in IN cord-356200-jp5ge300 27 2 the the DT cord-356200-jp5ge300 27 3 following follow VBG cord-356200-jp5ge300 27 4 ( ( -LRB- cord-356200-jp5ge300 27 5 June June NNP cord-356200-jp5ge300 27 6 ) ) -RRB- cord-356200-jp5ge300 27 7 quarter quarter NN cord-356200-jp5ge300 27 8 , , , cord-356200-jp5ge300 27 9 the the DT cord-356200-jp5ge300 27 10 net net JJ cord-356200-jp5ge300 27 11 premium premium NN cord-356200-jp5ge300 27 12 for for IN cord-356200-jp5ge300 27 13 insurers insurer NNS cord-356200-jp5ge300 27 14 increased increase VBN cord-356200-jp5ge300 27 15 by by IN cord-356200-jp5ge300 27 16 7.5 7.5 CD cord-356200-jp5ge300 27 17 per per NN cord-356200-jp5ge300 27 18 cent cent NN cord-356200-jp5ge300 27 19 , , , cord-356200-jp5ge300 27 20 indicating indicate VBG cord-356200-jp5ge300 27 21 that that IN cord-356200-jp5ge300 27 22 HIH HIH NNP cord-356200-jp5ge300 27 23 's 's POS cord-356200-jp5ge300 27 24 rivals rival NNS cord-356200-jp5ge300 27 25 had have VBD cord-356200-jp5ge300 27 26 taken take VBN cord-356200-jp5ge300 27 27 advantage advantage NN cord-356200-jp5ge300 27 28 of of IN cord-356200-jp5ge300 27 29 its -PRON- PRP$ cord-356200-jp5ge300 27 30 collapse collapse NN cord-356200-jp5ge300 27 31 to to TO cord-356200-jp5ge300 27 32 obtain obtain VB cord-356200-jp5ge300 27 33 premium premium NN cord-356200-jp5ge300 27 34 price price NN cord-356200-jp5ge300 27 35 rises rise NNS cord-356200-jp5ge300 27 36 which which WDT cord-356200-jp5ge300 27 37 had have VBD cord-356200-jp5ge300 27 38 been be VBN cord-356200-jp5ge300 27 39 limited limit VBN cord-356200-jp5ge300 27 40 by by IN cord-356200-jp5ge300 27 41 competition competition NN cord-356200-jp5ge300 27 42 ( ( -LRB- cord-356200-jp5ge300 27 43 White White NNP cord-356200-jp5ge300 27 44 , , , cord-356200-jp5ge300 27 45 2002 2002 CD cord-356200-jp5ge300 27 46 ) ) -RRB- cord-356200-jp5ge300 27 47 . . . cord-356200-jp5ge300 28 1 The the DT cord-356200-jp5ge300 28 2 terrorist terrorist JJ cord-356200-jp5ge300 28 3 attacks attack NNS cord-356200-jp5ge300 28 4 further further RB cord-356200-jp5ge300 28 5 compounded compound VBD cord-356200-jp5ge300 28 6 the the DT cord-356200-jp5ge300 28 7 impact impact NN cord-356200-jp5ge300 28 8 on on IN cord-356200-jp5ge300 28 9 insurance insurance NN cord-356200-jp5ge300 28 10 premiums premium NNS cord-356200-jp5ge300 28 11 . . . cord-356200-jp5ge300 29 1 Switzer Switzer NNP cord-356200-jp5ge300 29 2 ( ( -LRB- cord-356200-jp5ge300 29 3 2002 2002 CD cord-356200-jp5ge300 29 4 ) ) -RRB- cord-356200-jp5ge300 29 5 records record VBZ cord-356200-jp5ge300 29 6 that that WDT cord-356200-jp5ge300 29 7 premium premium NN cord-356200-jp5ge300 29 8 forecasts forecast NNS cord-356200-jp5ge300 29 9 made make VBN cord-356200-jp5ge300 29 10 before before IN cord-356200-jp5ge300 29 11 September September NNP cord-356200-jp5ge300 29 12 11 11 CD cord-356200-jp5ge300 29 13 indicated indicate VBD cord-356200-jp5ge300 29 14 that that IN cord-356200-jp5ge300 29 15 the the DT cord-356200-jp5ge300 29 16 rises rise NNS cord-356200-jp5ge300 29 17 would would MD cord-356200-jp5ge300 29 18 be be VB cord-356200-jp5ge300 29 19 25 25 CD cord-356200-jp5ge300 29 20 per per IN cord-356200-jp5ge300 29 21 cent cent NN cord-356200-jp5ge300 29 22 at at IN cord-356200-jp5ge300 29 23 the the DT cord-356200-jp5ge300 29 24 most most JJS cord-356200-jp5ge300 29 25 , , , cord-356200-jp5ge300 29 26 but but CC cord-356200-jp5ge300 29 27 after after IN cord-356200-jp5ge300 29 28 these these DT cord-356200-jp5ge300 29 29 attacks attack NNS cord-356200-jp5ge300 29 30 , , , cord-356200-jp5ge300 29 31 the the DT cord-356200-jp5ge300 29 32 increases increase NNS cord-356200-jp5ge300 29 33 could could MD cord-356200-jp5ge300 29 34 be be VB cord-356200-jp5ge300 29 35 as as RB cord-356200-jp5ge300 29 36 high high JJ cord-356200-jp5ge300 29 37 as as IN cord-356200-jp5ge300 29 38 1000 1000 CD cord-356200-jp5ge300 29 39 per per IN cord-356200-jp5ge300 29 40 cent cent NN cord-356200-jp5ge300 29 41 in in IN cord-356200-jp5ge300 29 42 some some DT cord-356200-jp5ge300 29 43 cases case NNS cord-356200-jp5ge300 29 44 , , , cord-356200-jp5ge300 29 45 as as IN cord-356200-jp5ge300 29 46 occurred occur VBD cord-356200-jp5ge300 29 47 in in IN cord-356200-jp5ge300 29 48 Thorpedale Thorpedale NNP cord-356200-jp5ge300 29 49 , , , cord-356200-jp5ge300 29 50 Victoria Victoria NNP cord-356200-jp5ge300 29 51 . . . cord-356200-jp5ge300 30 1 The the DT cord-356200-jp5ge300 30 2 public public JJ cord-356200-jp5ge300 30 3 liability liability NN cord-356200-jp5ge300 30 4 premium premium NN cord-356200-jp5ge300 30 5 for for IN cord-356200-jp5ge300 30 6 the the DT cord-356200-jp5ge300 30 7 annual annual JJ cord-356200-jp5ge300 30 8 potato potato NN cord-356200-jp5ge300 30 9 festival festival NN cord-356200-jp5ge300 30 10 has have VBZ cord-356200-jp5ge300 30 11 risen rise VBN cord-356200-jp5ge300 30 12 1000 1000 CD cord-356200-jp5ge300 30 13 per per IN cord-356200-jp5ge300 30 14 cent cent NN cord-356200-jp5ge300 30 15 since since IN cord-356200-jp5ge300 30 16 2000 2000 CD cord-356200-jp5ge300 30 17 . . . cord-356200-jp5ge300 31 1 In in IN cord-356200-jp5ge300 31 2 Tumbarumba Tumbarumba NNP cord-356200-jp5ge300 31 3 , , , cord-356200-jp5ge300 31 4 southern southern JJ cord-356200-jp5ge300 31 5 New New NNP cord-356200-jp5ge300 31 6 South South NNP cord-356200-jp5ge300 31 7 Wales Wales NNP cord-356200-jp5ge300 31 8 , , , cord-356200-jp5ge300 31 9 the the DT cord-356200-jp5ge300 31 10 2002 2002 CD cord-356200-jp5ge300 31 11 Easter Easter NNP cord-356200-jp5ge300 31 12 Tooma Tooma NNP cord-356200-jp5ge300 31 13 Gymkhana Gymkhana NNP cord-356200-jp5ge300 31 14 was be VBD cord-356200-jp5ge300 31 15 cancelled cancel VBN cord-356200-jp5ge300 31 16 after after IN cord-356200-jp5ge300 31 17 premium premium NN cord-356200-jp5ge300 31 18 rises rise VBZ cord-356200-jp5ge300 31 19 from from IN cord-356200-jp5ge300 31 20 $ $ $ cord-356200-jp5ge300 31 21 1600 1600 CD cord-356200-jp5ge300 31 22 to to IN cord-356200-jp5ge300 31 23 $ $ $ cord-356200-jp5ge300 31 24 10,000 10,000 CD cord-356200-jp5ge300 31 25 ( ( -LRB- cord-356200-jp5ge300 31 26 Hughes Hughes NNP cord-356200-jp5ge300 31 27 , , , cord-356200-jp5ge300 31 28 2002 2002 CD cord-356200-jp5ge300 31 29 ) ) -RRB- cord-356200-jp5ge300 31 30 . . . cord-356200-jp5ge300 32 1 Ansett Ansett NNP cord-356200-jp5ge300 32 2 Airlines Airlines NNPS cord-356200-jp5ge300 32 3 , , , cord-356200-jp5ge300 32 4 owned own VBN cord-356200-jp5ge300 32 5 by by IN cord-356200-jp5ge300 32 6 Air Air NNP cord-356200-jp5ge300 32 7 New New NNP cord-356200-jp5ge300 32 8 Zealand Zealand NNP cord-356200-jp5ge300 32 9 and and CC cord-356200-jp5ge300 32 10 a a DT cord-356200-jp5ge300 32 11 partner partner NN cord-356200-jp5ge300 32 12 in in IN cord-356200-jp5ge300 32 13 the the DT cord-356200-jp5ge300 32 14 Star Star NNP cord-356200-jp5ge300 32 15 Alliance Alliance NNP cord-356200-jp5ge300 32 16 of of IN cord-356200-jp5ge300 32 17 airlines airline NNS cord-356200-jp5ge300 32 18 , , , cord-356200-jp5ge300 32 19 had have VBD cord-356200-jp5ge300 32 20 35 35 CD cord-356200-jp5ge300 32 21 per per IN cord-356200-jp5ge300 32 22 cent cent NN cord-356200-jp5ge300 32 23 of of IN cord-356200-jp5ge300 32 24 the the DT cord-356200-jp5ge300 32 25 domestic domestic JJ cord-356200-jp5ge300 32 26 market market NN cord-356200-jp5ge300 32 27 at at IN cord-356200-jp5ge300 32 28 the the DT cord-356200-jp5ge300 32 29 time time NN cord-356200-jp5ge300 32 30 that that IN cord-356200-jp5ge300 32 31 it -PRON- PRP cord-356200-jp5ge300 32 32 was be VBD cord-356200-jp5ge300 32 33 placed place VBN cord-356200-jp5ge300 32 34 into into IN cord-356200-jp5ge300 32 35 receivership receivership NN cord-356200-jp5ge300 32 36 on on IN cord-356200-jp5ge300 32 37 14 14 CD cord-356200-jp5ge300 32 38 September September NNP cord-356200-jp5ge300 32 39 2001 2001 CD cord-356200-jp5ge300 32 40 . . . cord-356200-jp5ge300 33 1 This this DT cord-356200-jp5ge300 33 2 event event NN cord-356200-jp5ge300 33 3 had have VBD cord-356200-jp5ge300 33 4 a a DT cord-356200-jp5ge300 33 5 number number NN cord-356200-jp5ge300 33 6 of of IN cord-356200-jp5ge300 33 7 serious serious JJ cord-356200-jp5ge300 33 8 implications implication NNS cord-356200-jp5ge300 33 9 for for IN cord-356200-jp5ge300 33 10 the the DT cord-356200-jp5ge300 33 11 Australian australian JJ cord-356200-jp5ge300 33 12 tourism tourism NN cord-356200-jp5ge300 33 13 industry industry NN cord-356200-jp5ge300 33 14 , , , cord-356200-jp5ge300 33 15 which which WDT cord-356200-jp5ge300 33 16 included include VBD cord-356200-jp5ge300 33 17 the the DT cord-356200-jp5ge300 33 18 loss loss NN cord-356200-jp5ge300 33 19 of of IN cord-356200-jp5ge300 33 20 tourists tourist NNS cord-356200-jp5ge300 33 21 from from IN cord-356200-jp5ge300 33 22 New New NNP cord-356200-jp5ge300 33 23 Zealand Zealand NNP cord-356200-jp5ge300 33 24 , , , cord-356200-jp5ge300 33 25 disruption disruption NN cord-356200-jp5ge300 33 26 of of IN cord-356200-jp5ge300 33 27 services service NNS cord-356200-jp5ge300 33 28 to to IN cord-356200-jp5ge300 33 29 rural rural JJ cord-356200-jp5ge300 33 30 Australia Australia NNP cord-356200-jp5ge300 33 31 and and CC cord-356200-jp5ge300 33 32 customers customer NNS cord-356200-jp5ge300 33 33 of of IN cord-356200-jp5ge300 33 34 Star Star NNP cord-356200-jp5ge300 33 35 Alliance Alliance NNP cord-356200-jp5ge300 33 36 partner partner NN cord-356200-jp5ge300 33 37 airlines airline NNS cord-356200-jp5ge300 33 38 were be VBD cord-356200-jp5ge300 33 39 no no RB cord-356200-jp5ge300 33 40 longer longer RB cord-356200-jp5ge300 33 41 able able JJ cord-356200-jp5ge300 33 42 to to TO cord-356200-jp5ge300 33 43 use use VB cord-356200-jp5ge300 33 44 their -PRON- PRP$ cord-356200-jp5ge300 33 45 frequent frequent JJ cord-356200-jp5ge300 33 46 flyer flyer NN cord-356200-jp5ge300 33 47 points point NNS cord-356200-jp5ge300 33 48 for for IN cord-356200-jp5ge300 33 49 travel travel NN cord-356200-jp5ge300 33 50 to to IN cord-356200-jp5ge300 33 51 and and CC cord-356200-jp5ge300 33 52 within within IN cord-356200-jp5ge300 33 53 Australia Australia NNP cord-356200-jp5ge300 33 54 ( ( -LRB- cord-356200-jp5ge300 33 55 Prideaux Prideaux NNP cord-356200-jp5ge300 33 56 , , , cord-356200-jp5ge300 33 57 2003 2003 CD cord-356200-jp5ge300 33 58 ) ) -RRB- cord-356200-jp5ge300 33 59 . . . cord-356200-jp5ge300 34 1 In in IN cord-356200-jp5ge300 34 2 response response NN cord-356200-jp5ge300 34 3 to to IN cord-356200-jp5ge300 34 4 a a DT cord-356200-jp5ge300 34 5 crisis crisis NN cord-356200-jp5ge300 34 6 , , , cord-356200-jp5ge300 34 7 invariably invariably RB cord-356200-jp5ge300 34 8 , , , cord-356200-jp5ge300 34 9 urgent urgent JJ cord-356200-jp5ge300 34 10 management management NN cord-356200-jp5ge300 34 11 decisions decision NNS cord-356200-jp5ge300 34 12 , , , cord-356200-jp5ge300 34 13 which which WDT cord-356200-jp5ge300 34 14 are be VBP cord-356200-jp5ge300 34 15 not not RB cord-356200-jp5ge300 34 16 part part NN cord-356200-jp5ge300 34 17 of of IN cord-356200-jp5ge300 34 18 an an DT cord-356200-jp5ge300 34 19 organisation organisation NN cord-356200-jp5ge300 34 20 's 's POS cord-356200-jp5ge300 34 21 normal normal JJ cord-356200-jp5ge300 34 22 operating operating NN cord-356200-jp5ge300 34 23 procedures procedure NNS cord-356200-jp5ge300 34 24 , , , cord-356200-jp5ge300 34 25 will will MD cord-356200-jp5ge300 34 26 have have VB cord-356200-jp5ge300 34 27 to to TO cord-356200-jp5ge300 34 28 be be VB cord-356200-jp5ge300 34 29 made make VBN cord-356200-jp5ge300 34 30 . . . cord-356200-jp5ge300 35 1 Pearson Pearson NNP cord-356200-jp5ge300 35 2 and and CC cord-356200-jp5ge300 35 3 Mitroff Mitroff NNP cord-356200-jp5ge300 35 4 ( ( -LRB- cord-356200-jp5ge300 35 5 1993 1993 CD cord-356200-jp5ge300 35 6 , , , cord-356200-jp5ge300 35 7 p. p. NN cord-356200-jp5ge300 35 8 59 59 CD cord-356200-jp5ge300 35 9 ) ) -RRB- cord-356200-jp5ge300 35 10 suggest suggest VBP cord-356200-jp5ge300 35 11 that that IN cord-356200-jp5ge300 35 12 ' ' `` cord-356200-jp5ge300 35 13 the the DT cord-356200-jp5ge300 35 14 purpose purpose NN cord-356200-jp5ge300 35 15 of of IN cord-356200-jp5ge300 35 16 crisis crisis NN cord-356200-jp5ge300 35 17 management management NN cord-356200-jp5ge300 35 18 is be VBZ cord-356200-jp5ge300 35 19 not not RB cord-356200-jp5ge300 35 20 to to TO cord-356200-jp5ge300 35 21 produce produce VB cord-356200-jp5ge300 35 22 a a DT cord-356200-jp5ge300 35 23 set set NN cord-356200-jp5ge300 35 24 of of IN cord-356200-jp5ge300 35 25 plans plan NNS cord-356200-jp5ge300 35 26 ; ; : cord-356200-jp5ge300 35 27 it -PRON- PRP cord-356200-jp5ge300 35 28 is be VBZ cord-356200-jp5ge300 35 29 to to TO cord-356200-jp5ge300 35 30 prepare prepare VB cord-356200-jp5ge300 35 31 an an DT cord-356200-jp5ge300 35 32 organization organization NN cord-356200-jp5ge300 35 33 to to TO cord-356200-jp5ge300 35 34 think think VB cord-356200-jp5ge300 35 35 creatively creatively RB cord-356200-jp5ge300 35 36 about about IN cord-356200-jp5ge300 35 37 the the DT cord-356200-jp5ge300 35 38 unthinkable unthinkable JJ cord-356200-jp5ge300 35 39 so so IN cord-356200-jp5ge300 35 40 that that IN cord-356200-jp5ge300 35 41 the the DT cord-356200-jp5ge300 35 42 best good JJS cord-356200-jp5ge300 35 43 possible possible JJ cord-356200-jp5ge300 35 44 decisions decision NNS cord-356200-jp5ge300 35 45 will will MD cord-356200-jp5ge300 35 46 be be VB cord-356200-jp5ge300 35 47 made make VBN cord-356200-jp5ge300 35 48 in in IN cord-356200-jp5ge300 35 49 time time NN cord-356200-jp5ge300 35 50 of of IN cord-356200-jp5ge300 35 51 crisis crisis NN cord-356200-jp5ge300 35 52 ' ' '' cord-356200-jp5ge300 35 53 . . . cord-356200-jp5ge300 36 1 Indeed indeed RB cord-356200-jp5ge300 36 2 , , , cord-356200-jp5ge300 36 3 Faulkner Faulkner NNP cord-356200-jp5ge300 36 4 ( ( -LRB- cord-356200-jp5ge300 36 5 2001 2001 CD cord-356200-jp5ge300 36 6 , , , cord-356200-jp5ge300 36 7 p. p. NN cord-356200-jp5ge300 36 8 137 137 CD cord-356200-jp5ge300 36 9 ) ) -RRB- cord-356200-jp5ge300 36 10 suggests suggest VBZ cord-356200-jp5ge300 36 11 that that IN cord-356200-jp5ge300 36 12 good good JJ cord-356200-jp5ge300 36 13 management management NN cord-356200-jp5ge300 36 14 means mean VBZ cord-356200-jp5ge300 36 15 having have VBG cord-356200-jp5ge300 36 16 strategies strategy NNS cord-356200-jp5ge300 36 17 for for IN cord-356200-jp5ge300 36 18 coping cope VBG cord-356200-jp5ge300 36 19 with with IN cord-356200-jp5ge300 36 20 unexpected unexpected JJ cord-356200-jp5ge300 36 21 events event NNS cord-356200-jp5ge300 36 22 over over IN cord-356200-jp5ge300 36 23 which which WDT cord-356200-jp5ge300 36 24 organisations organisation NNS cord-356200-jp5ge300 36 25 have have VBP cord-356200-jp5ge300 36 26 no no DT cord-356200-jp5ge300 36 27 control control NN cord-356200-jp5ge300 36 28 . . . cord-356200-jp5ge300 37 1 Spillan Spillan NNP cord-356200-jp5ge300 37 2 and and CC cord-356200-jp5ge300 37 3 Hough Hough NNP cord-356200-jp5ge300 37 4 ( ( -LRB- cord-356200-jp5ge300 37 5 2003 2003 CD cord-356200-jp5ge300 37 6 , , , cord-356200-jp5ge300 37 7 p. p. NN cord-356200-jp5ge300 37 8 399 399 CD cord-356200-jp5ge300 37 9 ) ) -RRB- cord-356200-jp5ge300 37 10 suggest suggest VBP cord-356200-jp5ge300 37 11 that that IN cord-356200-jp5ge300 37 12 ' ' `` cord-356200-jp5ge300 37 13 crisis crisis NN cord-356200-jp5ge300 37 14 management management NN cord-356200-jp5ge300 37 15 entails entail VBZ cord-356200-jp5ge300 37 16 minimizing minimize VBG cord-356200-jp5ge300 37 17 the the DT cord-356200-jp5ge300 37 18 impact impact NN cord-356200-jp5ge300 37 19 of of IN cord-356200-jp5ge300 37 20 an an DT cord-356200-jp5ge300 37 21 unexpected unexpected JJ cord-356200-jp5ge300 37 22 event event NN cord-356200-jp5ge300 37 23 in in IN cord-356200-jp5ge300 37 24 the the DT cord-356200-jp5ge300 37 25 life life NN cord-356200-jp5ge300 37 26 of of IN cord-356200-jp5ge300 37 27 an an DT cord-356200-jp5ge300 37 28 organization organization NN cord-356200-jp5ge300 37 29 ' ' '' cord-356200-jp5ge300 37 30 . . . cord-356200-jp5ge300 38 1 Effective effective JJ cord-356200-jp5ge300 38 2 crisis crisis NN cord-356200-jp5ge300 38 3 management management NN cord-356200-jp5ge300 38 4 means mean VBZ cord-356200-jp5ge300 38 5 that that IN cord-356200-jp5ge300 38 6 senior senior JJ cord-356200-jp5ge300 38 7 management management NN cord-356200-jp5ge300 38 8 must must MD cord-356200-jp5ge300 38 9 manage manage VB cord-356200-jp5ge300 38 10 the the DT cord-356200-jp5ge300 38 11 impact impact NN cord-356200-jp5ge300 38 12 of of IN cord-356200-jp5ge300 38 13 the the DT cord-356200-jp5ge300 38 14 crisis crisis NN cord-356200-jp5ge300 38 15 on on IN cord-356200-jp5ge300 38 16 various various JJ cord-356200-jp5ge300 38 17 sections section NNS cord-356200-jp5ge300 38 18 of of IN cord-356200-jp5ge300 38 19 the the DT cord-356200-jp5ge300 38 20 organisation organisation NN cord-356200-jp5ge300 38 21 , , , cord-356200-jp5ge300 38 22 such such JJ cord-356200-jp5ge300 38 23 as as IN cord-356200-jp5ge300 38 24 information information NN cord-356200-jp5ge300 38 25 systems system NNS cord-356200-jp5ge300 38 26 , , , cord-356200-jp5ge300 38 27 operations operation NNS cord-356200-jp5ge300 38 28 and and CC cord-356200-jp5ge300 38 29 human human JJ cord-356200-jp5ge300 38 30 resources resource NNS cord-356200-jp5ge300 38 31 ( ( -LRB- cord-356200-jp5ge300 38 32 Hickman Hickman NNP cord-356200-jp5ge300 38 33 & & CC cord-356200-jp5ge300 38 34 Crandall Crandall NNP cord-356200-jp5ge300 38 35 , , , cord-356200-jp5ge300 38 36 1997 1997 CD cord-356200-jp5ge300 38 37 ) ) -RRB- cord-356200-jp5ge300 38 38 . . . cord-356200-jp5ge300 39 1 With with IN cord-356200-jp5ge300 39 2 respect respect NN cord-356200-jp5ge300 39 3 to to IN cord-356200-jp5ge300 39 4 human human JJ cord-356200-jp5ge300 39 5 resources resource NNS cord-356200-jp5ge300 39 6 , , , cord-356200-jp5ge300 39 7 management management NN cord-356200-jp5ge300 39 8 must must MD cord-356200-jp5ge300 39 9 be be VB cord-356200-jp5ge300 39 10 mindful mindful JJ cord-356200-jp5ge300 39 11 that that IN cord-356200-jp5ge300 39 12 its -PRON- PRP$ cord-356200-jp5ge300 39 13 employees employee NNS cord-356200-jp5ge300 39 14 may may MD cord-356200-jp5ge300 39 15 experience experience VB cord-356200-jp5ge300 39 16 considerable considerable JJ cord-356200-jp5ge300 39 17 personal personal JJ cord-356200-jp5ge300 39 18 loss loss NN cord-356200-jp5ge300 39 19 in in IN cord-356200-jp5ge300 39 20 such such JJ cord-356200-jp5ge300 39 21 times time NNS cord-356200-jp5ge300 39 22 and and CC cord-356200-jp5ge300 39 23 that that IN cord-356200-jp5ge300 39 24 there there EX cord-356200-jp5ge300 39 25 may may MD cord-356200-jp5ge300 39 26 be be VB cord-356200-jp5ge300 39 27 a a DT cord-356200-jp5ge300 39 28 decline decline NN cord-356200-jp5ge300 39 29 in in IN cord-356200-jp5ge300 39 30 their -PRON- PRP$ cord-356200-jp5ge300 39 31 workplace workplace NN cord-356200-jp5ge300 39 32 performance performance NN cord-356200-jp5ge300 39 33 ( ( -LRB- cord-356200-jp5ge300 39 34 Heath Heath NNP cord-356200-jp5ge300 39 35 , , , cord-356200-jp5ge300 39 36 1998 1998 CD cord-356200-jp5ge300 39 37 ; ; : cord-356200-jp5ge300 39 38 Hickman Hickman NNP cord-356200-jp5ge300 39 39 & & CC cord-356200-jp5ge300 39 40 Crandall Crandall NNP cord-356200-jp5ge300 39 41 , , , cord-356200-jp5ge300 39 42 1997 1997 CD cord-356200-jp5ge300 39 43 ) ) -RRB- cord-356200-jp5ge300 39 44 . . . cord-356200-jp5ge300 40 1 Moreover moreover RB cord-356200-jp5ge300 40 2 , , , cord-356200-jp5ge300 40 3 employees employee NNS cord-356200-jp5ge300 40 4 may may MD cord-356200-jp5ge300 40 5 be be VB cord-356200-jp5ge300 40 6 working work VBG cord-356200-jp5ge300 40 7 in in IN cord-356200-jp5ge300 40 8 conditions condition NNS cord-356200-jp5ge300 40 9 of of IN cord-356200-jp5ge300 40 10 greater great JJR cord-356200-jp5ge300 40 11 levels level NNS cord-356200-jp5ge300 40 12 of of IN cord-356200-jp5ge300 40 13 stress stress NN cord-356200-jp5ge300 40 14 . . . cord-356200-jp5ge300 41 1 Crisis crisis NN cord-356200-jp5ge300 41 2 - - HYPH cord-356200-jp5ge300 41 3 induced induce VBN cord-356200-jp5ge300 41 4 and and CC cord-356200-jp5ge300 41 5 post post JJ cord-356200-jp5ge300 41 6 - - JJ cord-356200-jp5ge300 41 7 crisis crisis JJ cord-356200-jp5ge300 41 8 stress stress NN cord-356200-jp5ge300 41 9 may may MD cord-356200-jp5ge300 41 10 increase increase VB cord-356200-jp5ge300 41 11 under under IN cord-356200-jp5ge300 41 12 a a DT cord-356200-jp5ge300 41 13 number number NN cord-356200-jp5ge300 41 14 of of IN cord-356200-jp5ge300 41 15 circumstances circumstance NNS cord-356200-jp5ge300 41 16 , , , cord-356200-jp5ge300 41 17 which which WDT cord-356200-jp5ge300 41 18 include include VBP cord-356200-jp5ge300 41 19 ' ' `` cord-356200-jp5ge300 41 20 when when WRB cord-356200-jp5ge300 41 21 informational informational JJ cord-356200-jp5ge300 41 22 certainty certainty NN cord-356200-jp5ge300 41 23 is be VBZ cord-356200-jp5ge300 41 24 low low JJ cord-356200-jp5ge300 41 25 ; ; : cord-356200-jp5ge300 41 26 y y NNP cord-356200-jp5ge300 41 27 the the DT cord-356200-jp5ge300 41 28 size size NN cord-356200-jp5ge300 41 29 and and CC cord-356200-jp5ge300 41 30 scale scale NN cord-356200-jp5ge300 41 31 of of IN cord-356200-jp5ge300 41 32 the the DT cord-356200-jp5ge300 41 33 event event NN cord-356200-jp5ge300 41 34 appears appear VBZ cord-356200-jp5ge300 41 35 overwhelming overwhelming JJ cord-356200-jp5ge300 41 36 ; ; : cord-356200-jp5ge300 41 37 y y NNP cord-356200-jp5ge300 41 38 executives executive NNS cord-356200-jp5ge300 41 39 , , , cord-356200-jp5ge300 41 40 managers manager NNS cord-356200-jp5ge300 41 41 and and CC cord-356200-jp5ge300 41 42 even even RB cord-356200-jp5ge300 41 43 onsite onsite JJ cord-356200-jp5ge300 41 44 team team NN cord-356200-jp5ge300 41 45 leaders leader NNS cord-356200-jp5ge300 41 46 show show VBP cord-356200-jp5ge300 41 47 little little JJ cord-356200-jp5ge300 41 48 support support NN cord-356200-jp5ge300 41 49 ' ' '' cord-356200-jp5ge300 41 50 ( ( -LRB- cord-356200-jp5ge300 41 51 Heath Heath NNP cord-356200-jp5ge300 41 52 , , , cord-356200-jp5ge300 41 53 1998 1998 CD cord-356200-jp5ge300 41 54 , , , cord-356200-jp5ge300 41 55 p. p. NN cord-356200-jp5ge300 41 56 400 400 CD cord-356200-jp5ge300 41 57 ) ) -RRB- cord-356200-jp5ge300 41 58 . . . cord-356200-jp5ge300 42 1 In in IN cord-356200-jp5ge300 42 2 response response NN cord-356200-jp5ge300 42 3 to to IN cord-356200-jp5ge300 42 4 these these DT cord-356200-jp5ge300 42 5 circumstances circumstance NNS cord-356200-jp5ge300 42 6 , , , cord-356200-jp5ge300 42 7 Heath Heath NNP cord-356200-jp5ge300 42 8 ( ( -LRB- cord-356200-jp5ge300 42 9 1998 1998 CD cord-356200-jp5ge300 42 10 , , , cord-356200-jp5ge300 42 11 p. p. NN cord-356200-jp5ge300 42 12 400 400 CD cord-356200-jp5ge300 42 13 ) ) -RRB- cord-356200-jp5ge300 42 14 recommends recommend VBZ cord-356200-jp5ge300 42 15 that that IN cord-356200-jp5ge300 42 16 managers manager NNS cord-356200-jp5ge300 42 17 ensure ensure VBP cord-356200-jp5ge300 42 18 that that IN cord-356200-jp5ge300 42 19 as as RB cord-356200-jp5ge300 42 20 much much JJ cord-356200-jp5ge300 42 21 reliable reliable JJ cord-356200-jp5ge300 42 22 information information NN cord-356200-jp5ge300 42 23 is be VBZ cord-356200-jp5ge300 42 24 provided provide VBN cord-356200-jp5ge300 42 25 as as IN cord-356200-jp5ge300 42 26 possible possible JJ cord-356200-jp5ge300 42 27 and and CC cord-356200-jp5ge300 42 28 use use VB cord-356200-jp5ge300 42 29 a a DT cord-356200-jp5ge300 42 30 range range NN cord-356200-jp5ge300 42 31 of of IN cord-356200-jp5ge300 42 32 ' ' `` cord-356200-jp5ge300 42 33 post post JJ cord-356200-jp5ge300 42 34 - - JJ cord-356200-jp5ge300 42 35 crisis crisis JJ cord-356200-jp5ge300 42 36 stress stress NN cord-356200-jp5ge300 42 37 reduction reduction NN cord-356200-jp5ge300 42 38 strategies strategy NNS cord-356200-jp5ge300 42 39 ' ' POS cord-356200-jp5ge300 42 40 , , , cord-356200-jp5ge300 42 41 ranging range VBG cord-356200-jp5ge300 42 42 from from IN cord-356200-jp5ge300 42 43 informal informal JJ cord-356200-jp5ge300 42 44 peer peer NN cord-356200-jp5ge300 42 45 interaction interaction NN cord-356200-jp5ge300 42 46 to to IN cord-356200-jp5ge300 42 47 formal formal VB cord-356200-jp5ge300 42 48 professionally professionally RB cord-356200-jp5ge300 42 49 conducted conduct VBN cord-356200-jp5ge300 42 50 programs program NNS cord-356200-jp5ge300 42 51 . . . cord-356200-jp5ge300 43 1 These these DT cord-356200-jp5ge300 43 2 recommendations recommendation NNS cord-356200-jp5ge300 43 3 highlight highlight VBP cord-356200-jp5ge300 43 4 the the DT cord-356200-jp5ge300 43 5 need need NN cord-356200-jp5ge300 43 6 to to TO cord-356200-jp5ge300 43 7 obtain obtain VB cord-356200-jp5ge300 43 8 reliable reliable JJ cord-356200-jp5ge300 43 9 information information NN cord-356200-jp5ge300 43 10 as as IN cord-356200-jp5ge300 43 11 a a DT cord-356200-jp5ge300 43 12 means means NN cord-356200-jp5ge300 43 13 of of IN cord-356200-jp5ge300 43 14 protecting protect VBG cord-356200-jp5ge300 43 15 an an DT cord-356200-jp5ge300 43 16 organisation organisation NN cord-356200-jp5ge300 43 17 's 's POS cord-356200-jp5ge300 43 18 workforce workforce NN cord-356200-jp5ge300 43 19 ( ( -LRB- cord-356200-jp5ge300 43 20 Heath Heath NNP cord-356200-jp5ge300 43 21 , , , cord-356200-jp5ge300 43 22 1998 1998 CD cord-356200-jp5ge300 43 23 , , , cord-356200-jp5ge300 43 24 p. p. NN cord-356200-jp5ge300 43 25 14 14 CD cord-356200-jp5ge300 43 26 ) ) -RRB- cord-356200-jp5ge300 43 27 . . . cord-356200-jp5ge300 44 1 Crises crisis NNS cord-356200-jp5ge300 44 2 are be VBP cord-356200-jp5ge300 44 3 also also RB cord-356200-jp5ge300 44 4 times time NNS cord-356200-jp5ge300 44 5 in in IN cord-356200-jp5ge300 44 6 which which WDT cord-356200-jp5ge300 44 7 the the DT cord-356200-jp5ge300 44 8 relationship relationship NN cord-356200-jp5ge300 44 9 between between IN cord-356200-jp5ge300 44 10 management management NN cord-356200-jp5ge300 44 11 and and CC cord-356200-jp5ge300 44 12 employees employee NNS cord-356200-jp5ge300 44 13 can can MD cord-356200-jp5ge300 44 14 potentially potentially RB cord-356200-jp5ge300 44 15 become become VB cord-356200-jp5ge300 44 16 stronger strong JJR cord-356200-jp5ge300 44 17 , , , cord-356200-jp5ge300 44 18 as as IN cord-356200-jp5ge300 44 19 they -PRON- PRP cord-356200-jp5ge300 44 20 work work VBP cord-356200-jp5ge300 44 21 together together RB cord-356200-jp5ge300 44 22 in in IN cord-356200-jp5ge300 44 23 the the DT cord-356200-jp5ge300 44 24 face face NN cord-356200-jp5ge300 44 25 of of IN cord-356200-jp5ge300 44 26 adversity adversity NN cord-356200-jp5ge300 44 27 to to TO cord-356200-jp5ge300 44 28 restore restore VB cord-356200-jp5ge300 44 29 their -PRON- PRP$ cord-356200-jp5ge300 44 30 organisation organisation NN cord-356200-jp5ge300 44 31 ( ( -LRB- cord-356200-jp5ge300 44 32 Hickman Hickman NNP cord-356200-jp5ge300 44 33 & & CC cord-356200-jp5ge300 44 34 Crandall Crandall NNP cord-356200-jp5ge300 44 35 , , , cord-356200-jp5ge300 44 36 1997 1997 CD cord-356200-jp5ge300 44 37 ) ) -RRB- cord-356200-jp5ge300 44 38 . . . cord-356200-jp5ge300 45 1 However however RB cord-356200-jp5ge300 45 2 , , , cord-356200-jp5ge300 45 3 during during IN cord-356200-jp5ge300 45 4 such such JJ cord-356200-jp5ge300 45 5 times time NNS cord-356200-jp5ge300 45 6 , , , cord-356200-jp5ge300 45 7 staffing staffing NN cord-356200-jp5ge300 45 8 levels level NNS cord-356200-jp5ge300 45 9 may may MD cord-356200-jp5ge300 45 10 have have VB cord-356200-jp5ge300 45 11 to to TO cord-356200-jp5ge300 45 12 be be VB cord-356200-jp5ge300 45 13 adjusted adjust VBN cord-356200-jp5ge300 45 14 and and CC cord-356200-jp5ge300 45 15 it -PRON- PRP cord-356200-jp5ge300 45 16 is be VBZ cord-356200-jp5ge300 45 17 imperative imperative JJ cord-356200-jp5ge300 45 18 that that IN cord-356200-jp5ge300 45 19 organisations organisation NNS cord-356200-jp5ge300 45 20 have have VBP cord-356200-jp5ge300 45 21 appropriate appropriate JJ cord-356200-jp5ge300 45 22 policies policy NNS cord-356200-jp5ge300 45 23 in in IN cord-356200-jp5ge300 45 24 place place NN cord-356200-jp5ge300 45 25 to to TO cord-356200-jp5ge300 45 26 guide guide VB cord-356200-jp5ge300 45 27 their -PRON- PRP$ cord-356200-jp5ge300 45 28 responses response NNS cord-356200-jp5ge300 45 29 . . . cord-356200-jp5ge300 46 1 The the DT cord-356200-jp5ge300 46 2 use use NN cord-356200-jp5ge300 46 3 of of IN cord-356200-jp5ge300 46 4 casualised casualised JJ cord-356200-jp5ge300 46 5 workforces workforce NNS cord-356200-jp5ge300 46 6 has have VBZ cord-356200-jp5ge300 46 7 been be VBN cord-356200-jp5ge300 46 8 one one CD cord-356200-jp5ge300 46 9 strategy strategy NN cord-356200-jp5ge300 46 10 which which WDT cord-356200-jp5ge300 46 11 has have VBZ cord-356200-jp5ge300 46 12 allowed allow VBN cord-356200-jp5ge300 46 13 organisations organisation NNS cord-356200-jp5ge300 46 14 to to TO cord-356200-jp5ge300 46 15 cope cope VB cord-356200-jp5ge300 46 16 with with IN cord-356200-jp5ge300 46 17 variations variation NNS cord-356200-jp5ge300 46 18 in in IN cord-356200-jp5ge300 46 19 demand demand NN cord-356200-jp5ge300 46 20 . . . cord-356200-jp5ge300 47 1 Indeed indeed RB cord-356200-jp5ge300 47 2 , , , cord-356200-jp5ge300 47 3 workforce workforce NN cord-356200-jp5ge300 47 4 ' ' POS cord-356200-jp5ge300 47 5 flexibility flexibility NN cord-356200-jp5ge300 47 6 ' ' '' cord-356200-jp5ge300 47 7 has have VBZ cord-356200-jp5ge300 47 8 been be VBN cord-356200-jp5ge300 47 9 seen see VBN cord-356200-jp5ge300 47 10 as as IN cord-356200-jp5ge300 47 11 the the DT cord-356200-jp5ge300 47 12 answer answer NN cord-356200-jp5ge300 47 13 to to IN cord-356200-jp5ge300 47 14 uncertainty uncertainty NN cord-356200-jp5ge300 47 15 ( ( -LRB- cord-356200-jp5ge300 47 16 Pollert Pollert NNP cord-356200-jp5ge300 47 17 , , , cord-356200-jp5ge300 47 18 1988 1988 CD cord-356200-jp5ge300 47 19 , , , cord-356200-jp5ge300 47 20 p. p. NN cord-356200-jp5ge300 47 21 281 281 CD cord-356200-jp5ge300 47 22 ) ) -RRB- cord-356200-jp5ge300 47 23 . . . cord-356200-jp5ge300 48 1 The the DT cord-356200-jp5ge300 48 2 deregulation deregulation NN cord-356200-jp5ge300 48 3 of of IN cord-356200-jp5ge300 48 4 the the DT cord-356200-jp5ge300 48 5 industrial industrial JJ cord-356200-jp5ge300 48 6 relations relation NNS cord-356200-jp5ge300 48 7 system system NN cord-356200-jp5ge300 48 8 has have VBZ cord-356200-jp5ge300 48 9 been be VBN cord-356200-jp5ge300 48 10 carried carry VBN cord-356200-jp5ge300 48 11 out out RP cord-356200-jp5ge300 48 12 in in IN cord-356200-jp5ge300 48 13 the the DT cord-356200-jp5ge300 48 14 name name NN cord-356200-jp5ge300 48 15 of of IN cord-356200-jp5ge300 48 16 increased increase VBN cord-356200-jp5ge300 48 17 labour labour NN cord-356200-jp5ge300 48 18 flexibility flexibility NN cord-356200-jp5ge300 48 19 in in IN cord-356200-jp5ge300 48 20 the the DT cord-356200-jp5ge300 48 21 following follow VBG cord-356200-jp5ge300 48 22 areas area NNS cord-356200-jp5ge300 48 23 : : : cord-356200-jp5ge300 49 1 1 1 LS cord-356200-jp5ge300 49 2 . . . cord-356200-jp5ge300 50 1 Numerical numerical JJ cord-356200-jp5ge300 50 2 - - : cord-356200-jp5ge300 50 3 the the DT cord-356200-jp5ge300 50 4 right right NN cord-356200-jp5ge300 50 5 to to TO cord-356200-jp5ge300 50 6 hire hire VB cord-356200-jp5ge300 50 7 and and CC cord-356200-jp5ge300 50 8 fire fire NN cord-356200-jp5ge300 50 9 staff staff NN cord-356200-jp5ge300 50 10 to to TO cord-356200-jp5ge300 50 11 suit suit VB cord-356200-jp5ge300 50 12 prevailing prevail VBG cord-356200-jp5ge300 50 13 economic economic JJ cord-356200-jp5ge300 50 14 conditions condition NNS cord-356200-jp5ge300 50 15 ; ; : cord-356200-jp5ge300 50 16 2 2 CD cord-356200-jp5ge300 50 17 . . . cord-356200-jp5ge300 51 1 Work work NN cord-356200-jp5ge300 51 2 time time NN cord-356200-jp5ge300 51 3 - - : cord-356200-jp5ge300 51 4 the the DT cord-356200-jp5ge300 51 5 ability ability NN cord-356200-jp5ge300 51 6 to to TO cord-356200-jp5ge300 51 7 adjust adjust VB cord-356200-jp5ge300 51 8 time time NN cord-356200-jp5ge300 51 9 and and CC cord-356200-jp5ge300 51 10 quantity quantity NN cord-356200-jp5ge300 51 11 of of IN cord-356200-jp5ge300 51 12 work work NN cord-356200-jp5ge300 51 13 time time NN cord-356200-jp5ge300 51 14 with with IN cord-356200-jp5ge300 51 15 relation relation NN cord-356200-jp5ge300 51 16 to to IN cord-356200-jp5ge300 51 17 overtime overtime NN cord-356200-jp5ge300 51 18 , , , cord-356200-jp5ge300 51 19 shift shift NN cord-356200-jp5ge300 51 20 work work NN cord-356200-jp5ge300 51 21 , , , cord-356200-jp5ge300 51 22 flexible flexible JJ cord-356200-jp5ge300 51 23 starting starting NN cord-356200-jp5ge300 51 24 times time NNS cord-356200-jp5ge300 51 25 and and CC cord-356200-jp5ge300 51 26 stand stand VB cord-356200-jp5ge300 51 27 down down RP cord-356200-jp5ge300 51 28 arrangements arrangement NNS cord-356200-jp5ge300 51 29 ; ; : cord-356200-jp5ge300 51 30 3 3 CD cord-356200-jp5ge300 51 31 . . . cord-356200-jp5ge300 52 1 Functional functional JJ cord-356200-jp5ge300 52 2 - - : cord-356200-jp5ge300 52 3 the the DT cord-356200-jp5ge300 52 4 ability ability NN cord-356200-jp5ge300 52 5 to to TO cord-356200-jp5ge300 52 6 extend extend VB cord-356200-jp5ge300 52 7 the the DT cord-356200-jp5ge300 52 8 range range NN cord-356200-jp5ge300 52 9 of of IN cord-356200-jp5ge300 52 10 tasks task NNS cord-356200-jp5ge300 52 11 a a DT cord-356200-jp5ge300 52 12 worker worker NN cord-356200-jp5ge300 52 13 can can MD cord-356200-jp5ge300 52 14 perform perform VB cord-356200-jp5ge300 52 15 ; ; : cord-356200-jp5ge300 52 16 4 4 CD cord-356200-jp5ge300 52 17 . . . cord-356200-jp5ge300 53 1 Wage wage NN cord-356200-jp5ge300 53 2 - - , cord-356200-jp5ge300 53 3 the the DT cord-356200-jp5ge300 53 4 ability ability NN cord-356200-jp5ge300 53 5 to to TO cord-356200-jp5ge300 53 6 alter alter VB cord-356200-jp5ge300 53 7 wages wage NNS cord-356200-jp5ge300 53 8 and and CC cord-356200-jp5ge300 53 9 conditions condition NNS cord-356200-jp5ge300 53 10 to to TO cord-356200-jp5ge300 53 11 suit suit VB cord-356200-jp5ge300 53 12 the the DT cord-356200-jp5ge300 53 13 prevailing prevail VBG cord-356200-jp5ge300 53 14 economic economic JJ cord-356200-jp5ge300 53 15 conditions condition NNS cord-356200-jp5ge300 53 16 ; ; : cord-356200-jp5ge300 53 17 5 5 CD cord-356200-jp5ge300 53 18 . . . cord-356200-jp5ge300 54 1 Procedural procedural JJ cord-356200-jp5ge300 54 2 - - : cord-356200-jp5ge300 54 3 the the DT cord-356200-jp5ge300 54 4 establishment establishment NN cord-356200-jp5ge300 54 5 of of IN cord-356200-jp5ge300 54 6 a a DT cord-356200-jp5ge300 54 7 procedural procedural JJ cord-356200-jp5ge300 54 8 framework framework NN cord-356200-jp5ge300 54 9 which which WDT cord-356200-jp5ge300 54 10 will will MD cord-356200-jp5ge300 54 11 allow allow VB cord-356200-jp5ge300 54 12 consultation consultation NN cord-356200-jp5ge300 54 13 and and CC cord-356200-jp5ge300 54 14 negotiation negotiation NN cord-356200-jp5ge300 54 15 to to TO cord-356200-jp5ge300 54 16 occur occur VB cord-356200-jp5ge300 54 17 at at IN cord-356200-jp5ge300 54 18 an an DT cord-356200-jp5ge300 54 19 enterprise enterprise NN cord-356200-jp5ge300 54 20 level level NN cord-356200-jp5ge300 54 21 between between IN cord-356200-jp5ge300 54 22 an an DT cord-356200-jp5ge300 54 23 employer employer NN cord-356200-jp5ge300 54 24 and and CC cord-356200-jp5ge300 54 25 their -PRON- PRP$ cord-356200-jp5ge300 54 26 employees employee NNS cord-356200-jp5ge300 54 27 ( ( -LRB- cord-356200-jp5ge300 54 28 Buultjens Buultjens NNP cord-356200-jp5ge300 54 29 & & CC cord-356200-jp5ge300 54 30 Howard Howard NNP cord-356200-jp5ge300 54 31 , , , cord-356200-jp5ge300 54 32 2001 2001 CD cord-356200-jp5ge300 54 33 , , , cord-356200-jp5ge300 54 34 p. p. NN cord-356200-jp5ge300 54 35 61 61 CD cord-356200-jp5ge300 54 36 ) ) -RRB- cord-356200-jp5ge300 54 37 . . . cord-356200-jp5ge300 55 1 A a DT cord-356200-jp5ge300 55 2 study study NN cord-356200-jp5ge300 55 3 involving involve VBG cord-356200-jp5ge300 55 4 registered register VBN cord-356200-jp5ge300 55 5 club club NN cord-356200-jp5ge300 55 6 managers manager NNS cord-356200-jp5ge300 55 7 in in IN cord-356200-jp5ge300 55 8 New New NNP cord-356200-jp5ge300 55 9 South South NNP cord-356200-jp5ge300 55 10 Wales Wales NNP cord-356200-jp5ge300 55 11 indicated indicate VBD cord-356200-jp5ge300 55 12 that that IN cord-356200-jp5ge300 55 13 the the DT cord-356200-jp5ge300 55 14 most most RBS cord-356200-jp5ge300 55 15 important important JJ cord-356200-jp5ge300 55 16 areas area NNS cord-356200-jp5ge300 55 17 of of IN cord-356200-jp5ge300 55 18 flexibility flexibility NN cord-356200-jp5ge300 55 19 were be VBD cord-356200-jp5ge300 55 20 work work NN cord-356200-jp5ge300 55 21 - - HYPH cord-356200-jp5ge300 55 22 time time NN cord-356200-jp5ge300 55 23 , , , cord-356200-jp5ge300 55 24 functional functional JJ cord-356200-jp5ge300 55 25 and and CC cord-356200-jp5ge300 55 26 numerical numerical JJ cord-356200-jp5ge300 55 27 flexibility flexibility NN cord-356200-jp5ge300 55 28 ( ( -LRB- cord-356200-jp5ge300 55 29 Buultjens Buultjens NNP cord-356200-jp5ge300 55 30 & & CC cord-356200-jp5ge300 55 31 Howard Howard NNP cord-356200-jp5ge300 55 32 , , , cord-356200-jp5ge300 55 33 2001 2001 CD cord-356200-jp5ge300 55 34 , , , cord-356200-jp5ge300 55 35 p. p. NN cord-356200-jp5ge300 55 36 68 68 CD cord-356200-jp5ge300 55 37 ) ) -RRB- cord-356200-jp5ge300 55 38 . . . cord-356200-jp5ge300 56 1 Crises crisis NNS cord-356200-jp5ge300 56 2 such such JJ cord-356200-jp5ge300 56 3 as as IN cord-356200-jp5ge300 56 4 those those DT cord-356200-jp5ge300 56 5 which which WDT cord-356200-jp5ge300 56 6 occurred occur VBD cord-356200-jp5ge300 56 7 in in IN cord-356200-jp5ge300 56 8 2001 2001 CD cord-356200-jp5ge300 56 9 create create VB cord-356200-jp5ge300 56 10 critical critical JJ cord-356200-jp5ge300 56 11 periods period NNS cord-356200-jp5ge300 56 12 of of IN cord-356200-jp5ge300 56 13 learning learn VBG cord-356200-jp5ge300 56 14 readiness readiness NN cord-356200-jp5ge300 56 15 in in IN cord-356200-jp5ge300 56 16 organisations organisation NNS cord-356200-jp5ge300 56 17 . . . cord-356200-jp5ge300 57 1 This this DT cord-356200-jp5ge300 57 2 period period NN cord-356200-jp5ge300 57 3 of of IN cord-356200-jp5ge300 57 4 learning learning NN cord-356200-jp5ge300 57 5 has have VBZ cord-356200-jp5ge300 57 6 three three CD cord-356200-jp5ge300 57 7 phases phase NNS cord-356200-jp5ge300 57 8 , , , cord-356200-jp5ge300 57 9 namely namely RB cord-356200-jp5ge300 57 10 , , , cord-356200-jp5ge300 57 11 defensiveness defensiveness NN cord-356200-jp5ge300 57 12 , , , cord-356200-jp5ge300 57 13 openness openness NN cord-356200-jp5ge300 57 14 and and CC cord-356200-jp5ge300 57 15 forgetfulness forgetfulness NN cord-356200-jp5ge300 57 16 . . . cord-356200-jp5ge300 58 1 When when WRB cord-356200-jp5ge300 58 2 faced face VBN cord-356200-jp5ge300 58 3 with with IN cord-356200-jp5ge300 58 4 a a DT cord-356200-jp5ge300 58 5 crisis crisis NN cord-356200-jp5ge300 58 6 , , , cord-356200-jp5ge300 58 7 managers manager NNS cord-356200-jp5ge300 58 8 and and CC cord-356200-jp5ge300 58 9 employees employee NNS cord-356200-jp5ge300 58 10 involved involve VBN cord-356200-jp5ge300 58 11 may may MD cord-356200-jp5ge300 58 12 feel feel VB cord-356200-jp5ge300 58 13 defensive defensive JJ cord-356200-jp5ge300 58 14 and and CC cord-356200-jp5ge300 58 15 be be VB cord-356200-jp5ge300 58 16 moved move VBN cord-356200-jp5ge300 58 17 to to TO cord-356200-jp5ge300 58 18 protect protect VB cord-356200-jp5ge300 58 19 themselves -PRON- PRP cord-356200-jp5ge300 58 20 . . . cord-356200-jp5ge300 59 1 However however RB cord-356200-jp5ge300 59 2 , , , cord-356200-jp5ge300 59 3 once once IN cord-356200-jp5ge300 59 4 the the DT cord-356200-jp5ge300 59 5 immediate immediate JJ cord-356200-jp5ge300 59 6 threat threat NN cord-356200-jp5ge300 59 7 or or CC cord-356200-jp5ge300 59 8 incident incident NN cord-356200-jp5ge300 59 9 has have VBZ cord-356200-jp5ge300 59 10 passed pass VBN cord-356200-jp5ge300 59 11 , , , cord-356200-jp5ge300 59 12 they -PRON- PRP cord-356200-jp5ge300 59 13 may may MD cord-356200-jp5ge300 59 14 be be VB cord-356200-jp5ge300 59 15 open open JJ cord-356200-jp5ge300 59 16 to to IN cord-356200-jp5ge300 59 17 understanding understand VBG cord-356200-jp5ge300 59 18 their -PRON- PRP$ cord-356200-jp5ge300 59 19 organisation organisation NN cord-356200-jp5ge300 59 20 's 's POS cord-356200-jp5ge300 59 21 vulnerabilities vulnerability NNS cord-356200-jp5ge300 59 22 and and CC cord-356200-jp5ge300 59 23 assessing assess VBG cord-356200-jp5ge300 59 24 its -PRON- PRP$ cord-356200-jp5ge300 59 25 performance performance NN cord-356200-jp5ge300 59 26 in in IN cord-356200-jp5ge300 59 27 managing manage VBG cord-356200-jp5ge300 59 28 the the DT cord-356200-jp5ge300 59 29 crisis crisis NN cord-356200-jp5ge300 59 30 . . . cord-356200-jp5ge300 60 1 It -PRON- PRP cord-356200-jp5ge300 60 2 is be VBZ cord-356200-jp5ge300 60 3 in in IN cord-356200-jp5ge300 60 4 this this DT cord-356200-jp5ge300 60 5 phase phase NN cord-356200-jp5ge300 60 6 of of IN cord-356200-jp5ge300 60 7 openness openness NN cord-356200-jp5ge300 60 8 when when WRB cord-356200-jp5ge300 60 9 most most JJS cord-356200-jp5ge300 60 10 learning learning NN cord-356200-jp5ge300 60 11 can can MD cord-356200-jp5ge300 60 12 take take VB cord-356200-jp5ge300 60 13 place place NN cord-356200-jp5ge300 60 14 . . . cord-356200-jp5ge300 61 1 However however RB cord-356200-jp5ge300 61 2 , , , cord-356200-jp5ge300 61 3 the the DT cord-356200-jp5ge300 61 4 extent extent NN cord-356200-jp5ge300 61 5 to to TO cord-356200-jp5ge300 61 6 which which WDT cord-356200-jp5ge300 61 7 organisational organisational JJ cord-356200-jp5ge300 61 8 members member NNS cord-356200-jp5ge300 61 9 are be VBP cord-356200-jp5ge300 61 10 open open JJ cord-356200-jp5ge300 61 11 to to IN cord-356200-jp5ge300 61 12 learning learning NN cord-356200-jp5ge300 61 13 and and CC cord-356200-jp5ge300 61 14 the the DT cord-356200-jp5ge300 61 15 duration duration NN cord-356200-jp5ge300 61 16 of of IN cord-356200-jp5ge300 61 17 this this DT cord-356200-jp5ge300 61 18 phase phase NN cord-356200-jp5ge300 61 19 are be VBP cord-356200-jp5ge300 61 20 largely largely RB cord-356200-jp5ge300 61 21 dependent dependent JJ cord-356200-jp5ge300 61 22 on on IN cord-356200-jp5ge300 61 23 the the DT cord-356200-jp5ge300 61 24 behaviour behaviour NN cord-356200-jp5ge300 61 25 of of IN cord-356200-jp5ge300 61 26 the the DT cord-356200-jp5ge300 61 27 top top JJ cord-356200-jp5ge300 61 28 management management NN cord-356200-jp5ge300 61 29 . . . cord-356200-jp5ge300 62 1 After after IN cord-356200-jp5ge300 62 2 the the DT cord-356200-jp5ge300 62 3 crisis crisis NN cord-356200-jp5ge300 62 4 , , , cord-356200-jp5ge300 62 5 operations operation NNS cord-356200-jp5ge300 62 6 must must MD cord-356200-jp5ge300 62 7 be be VB cord-356200-jp5ge300 62 8 restored restore VBN cord-356200-jp5ge300 62 9 as as RB cord-356200-jp5ge300 62 10 soon soon RB cord-356200-jp5ge300 62 11 as as IN cord-356200-jp5ge300 62 12 possible possible JJ cord-356200-jp5ge300 62 13 . . . cord-356200-jp5ge300 63 1 Hence hence RB cord-356200-jp5ge300 63 2 , , , cord-356200-jp5ge300 63 3 the the DT cord-356200-jp5ge300 63 4 sense sense NN cord-356200-jp5ge300 63 5 of of IN cord-356200-jp5ge300 63 6 urgency urgency NN cord-356200-jp5ge300 63 7 which which WDT cord-356200-jp5ge300 63 8 motivates motivate VBZ cord-356200-jp5ge300 63 9 a a DT cord-356200-jp5ge300 63 10 desire desire NN cord-356200-jp5ge300 63 11 for for IN cord-356200-jp5ge300 63 12 change change NN cord-356200-jp5ge300 63 13 is be VBZ cord-356200-jp5ge300 63 14 lost lose VBN cord-356200-jp5ge300 63 15 and and CC cord-356200-jp5ge300 63 16 all all PDT cord-356200-jp5ge300 63 17 the the DT cord-356200-jp5ge300 63 18 superficial superficial JJ cord-356200-jp5ge300 63 19 learning learning NN cord-356200-jp5ge300 63 20 is be VBZ cord-356200-jp5ge300 63 21 forgotten forget VBN cord-356200-jp5ge300 63 22 ( ( -LRB- cord-356200-jp5ge300 63 23 Kovoor Kovoor NNP cord-356200-jp5ge300 63 24 - - HYPH cord-356200-jp5ge300 63 25 Misra Misra NNP cord-356200-jp5ge300 63 26 & & CC cord-356200-jp5ge300 63 27 Nathan Nathan NNP cord-356200-jp5ge300 63 28 , , , cord-356200-jp5ge300 63 29 2000 2000 CD cord-356200-jp5ge300 63 30 ) ) -RRB- cord-356200-jp5ge300 63 31 . . . cord-356200-jp5ge300 64 1 They -PRON- PRP cord-356200-jp5ge300 64 2 suggest suggest VBP cord-356200-jp5ge300 64 3 that that IN cord-356200-jp5ge300 64 4 ' ' `` cord-356200-jp5ge300 64 5 healthy healthy JJ cord-356200-jp5ge300 64 6 forgetfulness forgetfulness NN cord-356200-jp5ge300 64 7 involves involve VBZ cord-356200-jp5ge300 64 8 moving move VBG cord-356200-jp5ge300 64 9 on on RP cord-356200-jp5ge300 64 10 , , , cord-356200-jp5ge300 64 11 but but CC cord-356200-jp5ge300 64 12 only only RB cord-356200-jp5ge300 64 13 after after IN cord-356200-jp5ge300 64 14 the the DT cord-356200-jp5ge300 64 15 necessary necessary JJ cord-356200-jp5ge300 64 16 lessons lesson NNS cord-356200-jp5ge300 64 17 have have VBP cord-356200-jp5ge300 64 18 been be VBN cord-356200-jp5ge300 64 19 learned learn VBN cord-356200-jp5ge300 64 20 . . . cord-356200-jp5ge300 64 21 ' ' '' cord-356200-jp5ge300 65 1 ( ( -LRB- cord-356200-jp5ge300 65 2 Kovoor Kovoor NNP cord-356200-jp5ge300 65 3 - - HYPH cord-356200-jp5ge300 65 4 Misra Misra NNP cord-356200-jp5ge300 65 5 & & CC cord-356200-jp5ge300 65 6 Nathan Nathan NNP cord-356200-jp5ge300 65 7 , , , cord-356200-jp5ge300 65 8 2000 2000 CD cord-356200-jp5ge300 65 9 , , , cord-356200-jp5ge300 65 10 p. p. NN cord-356200-jp5ge300 65 11 32 32 CD cord-356200-jp5ge300 65 12 ) ) -RRB- cord-356200-jp5ge300 65 13 . . . cord-356200-jp5ge300 66 1 Although although IN cord-356200-jp5ge300 66 2 there there EX cord-356200-jp5ge300 66 3 is be VBZ cord-356200-jp5ge300 66 4 the the DT cord-356200-jp5ge300 66 5 potential potential NN cord-356200-jp5ge300 66 6 to to TO cord-356200-jp5ge300 66 7 learn learn VB cord-356200-jp5ge300 66 8 from from IN cord-356200-jp5ge300 66 9 crises crisis NNS cord-356200-jp5ge300 66 10 , , , cord-356200-jp5ge300 66 11 indeed indeed RB cord-356200-jp5ge300 66 12 , , , cord-356200-jp5ge300 66 13 Faulkner Faulkner NNP cord-356200-jp5ge300 66 14 ( ( -LRB- cord-356200-jp5ge300 66 15 2001 2001 CD cord-356200-jp5ge300 66 16 , , , cord-356200-jp5ge300 66 17 p. p. NN cord-356200-jp5ge300 66 18 137 137 CD cord-356200-jp5ge300 66 19 ) ) -RRB- cord-356200-jp5ge300 66 20 observes observe VBZ cord-356200-jp5ge300 66 21 that that IN cord-356200-jp5ge300 66 22 crises crisis NNS cord-356200-jp5ge300 66 23 have have VBP cord-356200-jp5ge300 66 24 ' ' `` cord-356200-jp5ge300 66 25 transformational transformational JJ cord-356200-jp5ge300 66 26 connotations connotation NNS cord-356200-jp5ge300 66 27 ' ' '' cord-356200-jp5ge300 66 28 ; ; : cord-356200-jp5ge300 66 29 with with IN cord-356200-jp5ge300 66 30 potentially potentially RB cord-356200-jp5ge300 66 31 positive positive JJ cord-356200-jp5ge300 66 32 as as RB cord-356200-jp5ge300 66 33 well well RB cord-356200-jp5ge300 66 34 as as IN cord-356200-jp5ge300 66 35 negative negative JJ cord-356200-jp5ge300 66 36 consequences consequence NNS cord-356200-jp5ge300 66 37 , , , cord-356200-jp5ge300 66 38 it -PRON- PRP cord-356200-jp5ge300 66 39 has have VBZ cord-356200-jp5ge300 66 40 become become VBN cord-356200-jp5ge300 66 41 evident evident JJ cord-356200-jp5ge300 66 42 that that IN cord-356200-jp5ge300 66 43 many many JJ cord-356200-jp5ge300 66 44 organisations organisation NNS cord-356200-jp5ge300 66 45 do do VBP cord-356200-jp5ge300 66 46 not not RB cord-356200-jp5ge300 66 47 learn learn VB cord-356200-jp5ge300 66 48 from from IN cord-356200-jp5ge300 66 49 them -PRON- PRP cord-356200-jp5ge300 67 1 ( ( -LRB- cord-356200-jp5ge300 67 2 Kovoor Kovoor NNP cord-356200-jp5ge300 67 3 - - HYPH cord-356200-jp5ge300 67 4 Misra Misra NNP cord-356200-jp5ge300 67 5 & & CC cord-356200-jp5ge300 67 6 Nathan Nathan NNP cord-356200-jp5ge300 67 7 , , , cord-356200-jp5ge300 67 8 2000 2000 CD cord-356200-jp5ge300 67 9 ; ; : cord-356200-jp5ge300 67 10 Roux Roux NNP cord-356200-jp5ge300 67 11 - - HYPH cord-356200-jp5ge300 67 12 Dufort Dufort NNP cord-356200-jp5ge300 67 13 , , , cord-356200-jp5ge300 67 14 2000 2000 CD cord-356200-jp5ge300 67 15 ) ) -RRB- cord-356200-jp5ge300 67 16 . . . cord-356200-jp5ge300 68 1 Roux Roux NNP cord-356200-jp5ge300 68 2 - - HYPH cord-356200-jp5ge300 68 3 Dufort Dufort NNP cord-356200-jp5ge300 68 4 ( ( -LRB- cord-356200-jp5ge300 68 5 2000 2000 CD cord-356200-jp5ge300 68 6 , , , cord-356200-jp5ge300 68 7 p. p. NN cord-356200-jp5ge300 68 8 26 26 CD cord-356200-jp5ge300 68 9 ) ) -RRB- cord-356200-jp5ge300 68 10 suggests suggest VBZ cord-356200-jp5ge300 68 11 that that IN cord-356200-jp5ge300 68 12 ' ' `` cord-356200-jp5ge300 68 13 the the DT cord-356200-jp5ge300 68 14 organization organization NN cord-356200-jp5ge300 68 15 's 's POS cord-356200-jp5ge300 68 16 priority priority NN cord-356200-jp5ge300 68 17 is be VBZ cord-356200-jp5ge300 68 18 to to TO cord-356200-jp5ge300 68 19 come come VB cord-356200-jp5ge300 68 20 back back RB cord-356200-jp5ge300 68 21 and and CC cord-356200-jp5ge300 68 22 maintain maintain VB cord-356200-jp5ge300 68 23 the the DT cord-356200-jp5ge300 68 24 status status NN cord-356200-jp5ge300 68 25 quo quo NN cord-356200-jp5ge300 68 26 as as RB cord-356200-jp5ge300 68 27 soon soon RB cord-356200-jp5ge300 68 28 as as IN cord-356200-jp5ge300 68 29 possible possible JJ cord-356200-jp5ge300 68 30 rather rather RB cord-356200-jp5ge300 68 31 than than IN cord-356200-jp5ge300 68 32 exploring explore VBG cord-356200-jp5ge300 68 33 the the DT cord-356200-jp5ge300 68 34 extent extent NN cord-356200-jp5ge300 68 35 to to TO cord-356200-jp5ge300 68 36 which which WDT cord-356200-jp5ge300 68 37 the the DT cord-356200-jp5ge300 68 38 crisis crisis NN cord-356200-jp5ge300 68 39 is be VBZ cord-356200-jp5ge300 68 40 a a DT cord-356200-jp5ge300 68 41 privileged privileged JJ cord-356200-jp5ge300 68 42 moment moment NN cord-356200-jp5ge300 68 43 during during IN cord-356200-jp5ge300 68 44 which which WDT cord-356200-jp5ge300 68 45 to to TO cord-356200-jp5ge300 68 46 understand understand VB cord-356200-jp5ge300 68 47 things thing NNS cord-356200-jp5ge300 68 48 differently differently RB cord-356200-jp5ge300 68 49 . . . cord-356200-jp5ge300 68 50 ' ' '' cord-356200-jp5ge300 69 1 Confirming confirm VBG cord-356200-jp5ge300 69 2 this this DT cord-356200-jp5ge300 69 3 view view NN cord-356200-jp5ge300 69 4 , , , cord-356200-jp5ge300 69 5 Henderson Henderson NNP cord-356200-jp5ge300 69 6 ( ( -LRB- cord-356200-jp5ge300 69 7 1999 1999 CD cord-356200-jp5ge300 69 8 , , , cord-356200-jp5ge300 69 9 p. p. NN cord-356200-jp5ge300 69 10 177 177 CD cord-356200-jp5ge300 69 11 ) ) -RRB- cord-356200-jp5ge300 69 12 reports report VBZ cord-356200-jp5ge300 69 13 that that IN cord-356200-jp5ge300 69 14 the the DT cord-356200-jp5ge300 69 15 results result NNS cord-356200-jp5ge300 69 16 of of IN cord-356200-jp5ge300 69 17 a a DT cord-356200-jp5ge300 69 18 survey survey NN cord-356200-jp5ge300 69 19 of of IN cord-356200-jp5ge300 69 20 leading lead VBG cord-356200-jp5ge300 69 21 tourist tourist NN cord-356200-jp5ge300 69 22 attractions attraction NNS cord-356200-jp5ge300 69 23 in in IN cord-356200-jp5ge300 69 24 Singapore Singapore NNP cord-356200-jp5ge300 69 25 investigating investigate VBG cord-356200-jp5ge300 69 26 the the DT cord-356200-jp5ge300 69 27 consequences consequence NNS cord-356200-jp5ge300 69 28 of of IN cord-356200-jp5ge300 69 29 the the DT cord-356200-jp5ge300 69 30 Asian asian JJ cord-356200-jp5ge300 69 31 financial financial JJ cord-356200-jp5ge300 69 32 crisis crisis NN cord-356200-jp5ge300 69 33 indicated indicate VBD cord-356200-jp5ge300 69 34 that that IN cord-356200-jp5ge300 69 35 there there EX cord-356200-jp5ge300 69 36 was be VBD cord-356200-jp5ge300 69 37 no no DT cord-356200-jp5ge300 69 38 crisis crisis NN cord-356200-jp5ge300 69 39 management management NN cord-356200-jp5ge300 69 40 planning planning NN cord-356200-jp5ge300 69 41 and and CC cord-356200-jp5ge300 69 42 that that IN cord-356200-jp5ge300 69 43 there there EX cord-356200-jp5ge300 69 44 was be VBD cord-356200-jp5ge300 69 45 a a DT cord-356200-jp5ge300 69 46 need need NN cord-356200-jp5ge300 69 47 for for IN cord-356200-jp5ge300 69 48 such such JJ cord-356200-jp5ge300 69 49 planning planning NN cord-356200-jp5ge300 69 50 in in IN cord-356200-jp5ge300 69 51 the the DT cord-356200-jp5ge300 69 52 light light NN cord-356200-jp5ge300 69 53 of of IN cord-356200-jp5ge300 69 54 the the DT cord-356200-jp5ge300 69 55 nature nature NN cord-356200-jp5ge300 69 56 of of IN cord-356200-jp5ge300 69 57 the the DT cord-356200-jp5ge300 69 58 travel travel NN cord-356200-jp5ge300 69 59 and and CC cord-356200-jp5ge300 69 60 tourism tourism NN cord-356200-jp5ge300 69 61 industry industry NN cord-356200-jp5ge300 69 62 , , , cord-356200-jp5ge300 69 63 with with IN cord-356200-jp5ge300 69 64 its -PRON- PRP$ cord-356200-jp5ge300 69 65 exposure exposure NN cord-356200-jp5ge300 69 66 to to IN cord-356200-jp5ge300 69 67 risk risk NN cord-356200-jp5ge300 69 68 and and CC cord-356200-jp5ge300 69 69 disaster disaster NN cord-356200-jp5ge300 69 70 . . . cord-356200-jp5ge300 70 1 This this DT cord-356200-jp5ge300 70 2 finding finding NN cord-356200-jp5ge300 70 3 confirms confirm VBZ cord-356200-jp5ge300 70 4 the the DT cord-356200-jp5ge300 70 5 observation observation NN cord-356200-jp5ge300 70 6 made make VBN cord-356200-jp5ge300 70 7 by by IN cord-356200-jp5ge300 70 8 Cassedy Cassedy NNP cord-356200-jp5ge300 70 9 ( ( -LRB- cord-356200-jp5ge300 70 10 1991 1991 CD cord-356200-jp5ge300 70 11 , , , cord-356200-jp5ge300 70 12 p p NN cord-356200-jp5ge300 70 13 . . NN cord-356200-jp5ge300 70 14 1 1 LS cord-356200-jp5ge300 70 15 ) ) -RRB- cord-356200-jp5ge300 70 16 that that IN cord-356200-jp5ge300 70 17 many many JJ cord-356200-jp5ge300 70 18 tourism tourism NN cord-356200-jp5ge300 70 19 organisations organisation NNS cord-356200-jp5ge300 70 20 do do VBP cord-356200-jp5ge300 70 21 not not RB cord-356200-jp5ge300 70 22 include include VB cord-356200-jp5ge300 70 23 the the DT cord-356200-jp5ge300 70 24 possibility possibility NN cord-356200-jp5ge300 70 25 of of IN cord-356200-jp5ge300 70 26 disasters disaster NNS cord-356200-jp5ge300 70 27 in in IN cord-356200-jp5ge300 70 28 their -PRON- PRP$ cord-356200-jp5ge300 70 29 strategic strategic JJ cord-356200-jp5ge300 70 30 plans plan NNS cord-356200-jp5ge300 70 31 . . . cord-356200-jp5ge300 71 1 Indeed indeed RB cord-356200-jp5ge300 71 2 , , , cord-356200-jp5ge300 71 3 Cassedy Cassedy NNP cord-356200-jp5ge300 71 4 observes observe VBZ cord-356200-jp5ge300 71 5 that that IN cord-356200-jp5ge300 71 6 ' ' `` cord-356200-jp5ge300 71 7 given give VBN cord-356200-jp5ge300 71 8 the the DT cord-356200-jp5ge300 71 9 travel travel NN cord-356200-jp5ge300 71 10 industry industry NN cord-356200-jp5ge300 71 11 's 's POS cord-356200-jp5ge300 71 12 dependence dependence NN cord-356200-jp5ge300 71 13 on on IN cord-356200-jp5ge300 71 14 transportation transportation NN cord-356200-jp5ge300 71 15 , , , cord-356200-jp5ge300 71 16 the the DT cord-356200-jp5ge300 71 17 exchange exchange NN cord-356200-jp5ge300 71 18 rate rate NN cord-356200-jp5ge300 71 19 , , , cord-356200-jp5ge300 71 20 the the DT cord-356200-jp5ge300 71 21 political political JJ cord-356200-jp5ge300 71 22 situation situation NN cord-356200-jp5ge300 71 23 , , , cord-356200-jp5ge300 71 24 discretionary discretionary JJ cord-356200-jp5ge300 71 25 income income NN cord-356200-jp5ge300 71 26 and and CC cord-356200-jp5ge300 71 27 weather weather NN cord-356200-jp5ge300 71 28 , , , cord-356200-jp5ge300 71 29 this this DT cord-356200-jp5ge300 71 30 industry industry NN cord-356200-jp5ge300 71 31 is be VBZ cord-356200-jp5ge300 71 32 highly highly RB cord-356200-jp5ge300 71 33 susceptible susceptible JJ cord-356200-jp5ge300 71 34 to to IN cord-356200-jp5ge300 71 35 unexpected unexpected JJ cord-356200-jp5ge300 71 36 change change NN cord-356200-jp5ge300 71 37 ' ' '' cord-356200-jp5ge300 71 38 ( ( -LRB- cord-356200-jp5ge300 71 39 Cassedy Cassedy NNP cord-356200-jp5ge300 71 40 , , , cord-356200-jp5ge300 71 41 1991 1991 CD cord-356200-jp5ge300 71 42 , , , cord-356200-jp5ge300 71 43 p. p. NN cord-356200-jp5ge300 71 44 3 3 CD cord-356200-jp5ge300 71 45 ) ) -RRB- cord-356200-jp5ge300 71 46 . . . cord-356200-jp5ge300 72 1 This this DT cord-356200-jp5ge300 72 2 absence absence NN cord-356200-jp5ge300 72 3 of of IN cord-356200-jp5ge300 72 4 some some DT cord-356200-jp5ge300 72 5 form form NN cord-356200-jp5ge300 72 6 of of IN cord-356200-jp5ge300 72 7 crisis crisis NN cord-356200-jp5ge300 72 8 management management NN cord-356200-jp5ge300 72 9 planning planning NN cord-356200-jp5ge300 72 10 perhaps perhaps RB cord-356200-jp5ge300 72 11 reflects reflect VBZ cord-356200-jp5ge300 72 12 the the DT cord-356200-jp5ge300 72 13 fatal fatal JJ cord-356200-jp5ge300 72 14 mistake mistake NN cord-356200-jp5ge300 72 15 made make VBN cord-356200-jp5ge300 72 16 by by IN cord-356200-jp5ge300 72 17 many many JJ cord-356200-jp5ge300 72 18 businesses business NNS cord-356200-jp5ge300 72 19 that that WDT cord-356200-jp5ge300 72 20 a a DT cord-356200-jp5ge300 72 21 crisis crisis NN cord-356200-jp5ge300 72 22 will will MD cord-356200-jp5ge300 72 23 not not RB cord-356200-jp5ge300 72 24 happen happen VB cord-356200-jp5ge300 72 25 to to IN cord-356200-jp5ge300 72 26 them -PRON- PRP cord-356200-jp5ge300 72 27 ( ( -LRB- cord-356200-jp5ge300 72 28 Spillan Spillan NNP cord-356200-jp5ge300 72 29 & & CC cord-356200-jp5ge300 72 30 Hough Hough NNP cord-356200-jp5ge300 72 31 , , , cord-356200-jp5ge300 72 32 2003 2003 CD cord-356200-jp5ge300 72 33 ) ) -RRB- cord-356200-jp5ge300 72 34 . . . cord-356200-jp5ge300 73 1 They -PRON- PRP cord-356200-jp5ge300 73 2 report report VBP cord-356200-jp5ge300 73 3 the the DT cord-356200-jp5ge300 73 4 results result NNS cord-356200-jp5ge300 73 5 of of IN cord-356200-jp5ge300 73 6 a a DT cord-356200-jp5ge300 73 7 survey survey NN cord-356200-jp5ge300 73 8 of of IN cord-356200-jp5ge300 73 9 small small JJ cord-356200-jp5ge300 73 10 businesses business NNS cord-356200-jp5ge300 73 11 in in IN cord-356200-jp5ge300 73 12 Pennsylvania Pennsylvania NNP cord-356200-jp5ge300 73 13 and and CC cord-356200-jp5ge300 73 14 New New NNP cord-356200-jp5ge300 73 15 York York NNP cord-356200-jp5ge300 73 16 , , , cord-356200-jp5ge300 73 17 which which WDT cord-356200-jp5ge300 73 18 indicated indicate VBD cord-356200-jp5ge300 73 19 from from IN cord-356200-jp5ge300 73 20 the the DT cord-356200-jp5ge300 73 21 162 162 CD cord-356200-jp5ge300 73 22 responses response NNS cord-356200-jp5ge300 73 23 , , , cord-356200-jp5ge300 73 24 that that DT cord-356200-jp5ge300 73 25 little little JJ cord-356200-jp5ge300 73 26 emphasis emphasis NN cord-356200-jp5ge300 73 27 had have VBD cord-356200-jp5ge300 73 28 been be VBN cord-356200-jp5ge300 73 29 placed place VBN cord-356200-jp5ge300 73 30 on on IN cord-356200-jp5ge300 73 31 crisis crisis NN cord-356200-jp5ge300 73 32 planning planning NN cord-356200-jp5ge300 73 33 in in IN cord-356200-jp5ge300 73 34 these these DT cord-356200-jp5ge300 73 35 businesses business NNS cord-356200-jp5ge300 73 36 , , , cord-356200-jp5ge300 73 37 the the DT cord-356200-jp5ge300 73 38 majority majority NN cord-356200-jp5ge300 73 39 of of IN cord-356200-jp5ge300 73 40 which which WDT cord-356200-jp5ge300 73 41 had have VBD cord-356200-jp5ge300 73 42 less less JJR cord-356200-jp5ge300 73 43 than than IN cord-356200-jp5ge300 73 44 25 25 CD cord-356200-jp5ge300 73 45 employees employee NNS cord-356200-jp5ge300 73 46 . . . cord-356200-jp5ge300 74 1 The the DT cord-356200-jp5ge300 74 2 study study NN cord-356200-jp5ge300 74 3 also also RB cord-356200-jp5ge300 74 4 concluded conclude VBD cord-356200-jp5ge300 74 5 that that IN cord-356200-jp5ge300 74 6 ' ' `` cord-356200-jp5ge300 74 7 concern concern NN cord-356200-jp5ge300 74 8 for for IN cord-356200-jp5ge300 74 9 crises crisis NNS cord-356200-jp5ge300 74 10 was be VBD cord-356200-jp5ge300 74 11 generated generate VBN cord-356200-jp5ge300 74 12 from from IN cord-356200-jp5ge300 74 13 the the DT cord-356200-jp5ge300 74 14 past past JJ cord-356200-jp5ge300 74 15 experience experience NN cord-356200-jp5ge300 74 16 of of IN cord-356200-jp5ge300 74 17 those those DT cord-356200-jp5ge300 74 18 crisesy crisesy NNS cord-356200-jp5ge300 74 19 ' ' '' cord-356200-jp5ge300 74 20 ( ( -LRB- cord-356200-jp5ge300 74 21 Spillan Spillan NNP cord-356200-jp5ge300 74 22 & & CC cord-356200-jp5ge300 74 23 Hough Hough NNP cord-356200-jp5ge300 74 24 , , , cord-356200-jp5ge300 74 25 2003 2003 CD cord-356200-jp5ge300 74 26 , , , cord-356200-jp5ge300 74 27 p. p. NN cord-356200-jp5ge300 74 28 406 406 CD cord-356200-jp5ge300 74 29 ) ) -RRB- cord-356200-jp5ge300 74 30 . . . cord-356200-jp5ge300 75 1 It -PRON- PRP cord-356200-jp5ge300 75 2 would would MD cord-356200-jp5ge300 75 3 appear appear VB cord-356200-jp5ge300 75 4 that that IN cord-356200-jp5ge300 75 5 not not RB cord-356200-jp5ge300 75 6 only only RB cord-356200-jp5ge300 75 7 tourism tourism NN cord-356200-jp5ge300 75 8 organisations organisation NNS cord-356200-jp5ge300 75 9 were be VBD cord-356200-jp5ge300 75 10 unprepared unprepared JJ cord-356200-jp5ge300 75 11 to to TO cord-356200-jp5ge300 75 12 respond respond VB cord-356200-jp5ge300 75 13 to to IN cord-356200-jp5ge300 75 14 the the DT cord-356200-jp5ge300 75 15 events event NNS cord-356200-jp5ge300 75 16 of of IN cord-356200-jp5ge300 75 17 2001 2001 CD cord-356200-jp5ge300 75 18 but but CC cord-356200-jp5ge300 75 19 also also RB cord-356200-jp5ge300 75 20 the the DT cord-356200-jp5ge300 75 21 Australian australian JJ cord-356200-jp5ge300 75 22 Government Government NNP cord-356200-jp5ge300 75 23 did do VBD cord-356200-jp5ge300 75 24 not not RB cord-356200-jp5ge300 75 25 have have VB cord-356200-jp5ge300 75 26 any any DT cord-356200-jp5ge300 75 27 predetermined predetermine VBN cord-356200-jp5ge300 75 28 response response NN cord-356200-jp5ge300 75 29 guidelines guideline NNS cord-356200-jp5ge300 75 30 ; ; : cord-356200-jp5ge300 75 31 hence hence RB cord-356200-jp5ge300 75 32 , , , cord-356200-jp5ge300 75 33 its -PRON- PRP$ cord-356200-jp5ge300 75 34 responses response NNS cord-356200-jp5ge300 75 35 were be VBD cord-356200-jp5ge300 75 36 made make VBN cord-356200-jp5ge300 75 37 largely largely RB cord-356200-jp5ge300 75 38 on on IN cord-356200-jp5ge300 75 39 an an DT cord-356200-jp5ge300 75 40 ad ad FW cord-356200-jp5ge300 75 41 hoc hoc FW cord-356200-jp5ge300 75 42 basis basis NN cord-356200-jp5ge300 75 43 without without IN cord-356200-jp5ge300 75 44 a a DT cord-356200-jp5ge300 75 45 complete complete JJ cord-356200-jp5ge300 75 46 understanding understanding NN cord-356200-jp5ge300 75 47 of of IN cord-356200-jp5ge300 75 48 the the DT cord-356200-jp5ge300 75 49 problems problem NNS cord-356200-jp5ge300 75 50 being be VBG cord-356200-jp5ge300 75 51 faced face VBN cord-356200-jp5ge300 75 52 or or CC cord-356200-jp5ge300 75 53 thought think VBN cord-356200-jp5ge300 75 54 given give VBN cord-356200-jp5ge300 75 55 to to IN cord-356200-jp5ge300 75 56 their -PRON- PRP$ cord-356200-jp5ge300 75 57 longer long JJR cord-356200-jp5ge300 75 58 - - HYPH cord-356200-jp5ge300 75 59 term term NN cord-356200-jp5ge300 75 60 implications implication NNS cord-356200-jp5ge300 75 61 ( ( -LRB- cord-356200-jp5ge300 75 62 Prideaux Prideaux NNP cord-356200-jp5ge300 75 63 , , , cord-356200-jp5ge300 75 64 2003 2003 CD cord-356200-jp5ge300 75 65 ) ) -RRB- cord-356200-jp5ge300 75 66 . . . cord-356200-jp5ge300 76 1 The the DT cord-356200-jp5ge300 76 2 manner manner NN cord-356200-jp5ge300 76 3 in in IN cord-356200-jp5ge300 76 4 which which WDT cord-356200-jp5ge300 76 5 governments government NNS cord-356200-jp5ge300 76 6 respond respond VBP cord-356200-jp5ge300 76 7 to to IN cord-356200-jp5ge300 76 8 shocks shock NNS cord-356200-jp5ge300 76 9 in in IN cord-356200-jp5ge300 76 10 the the DT cord-356200-jp5ge300 76 11 tourism tourism NN cord-356200-jp5ge300 76 12 industry industry NN cord-356200-jp5ge300 76 13 is be VBZ cord-356200-jp5ge300 76 14 important important JJ cord-356200-jp5ge300 76 15 , , , cord-356200-jp5ge300 76 16 as as IN cord-356200-jp5ge300 76 17 it -PRON- PRP cord-356200-jp5ge300 76 18 may may MD cord-356200-jp5ge300 76 19 influence influence VB cord-356200-jp5ge300 76 20 the the DT cord-356200-jp5ge300 76 21 rate rate NN cord-356200-jp5ge300 76 22 of of IN cord-356200-jp5ge300 76 23 recovery recovery NN cord-356200-jp5ge300 76 24 of of IN cord-356200-jp5ge300 76 25 the the DT cord-356200-jp5ge300 76 26 industry industry NN cord-356200-jp5ge300 76 27 ( ( -LRB- cord-356200-jp5ge300 76 28 Prideaux Prideaux NNP cord-356200-jp5ge300 76 29 , , , cord-356200-jp5ge300 76 30 Laws Laws NNPS cord-356200-jp5ge300 76 31 , , , cord-356200-jp5ge300 76 32 & & CC cord-356200-jp5ge300 76 33 Faulkner Faulkner NNP cord-356200-jp5ge300 76 34 , , , cord-356200-jp5ge300 76 35 2003 2003 CD cord-356200-jp5ge300 76 36 ) ) -RRB- cord-356200-jp5ge300 76 37 . . . cord-356200-jp5ge300 77 1 Queensland Queensland NNP cord-356200-jp5ge300 77 2 was be VBD cord-356200-jp5ge300 77 3 the the DT cord-356200-jp5ge300 77 4 first first JJ cord-356200-jp5ge300 77 5 state state NN cord-356200-jp5ge300 77 6 to to TO cord-356200-jp5ge300 77 7 have have VB cord-356200-jp5ge300 77 8 a a DT cord-356200-jp5ge300 77 9 tourism tourism NN cord-356200-jp5ge300 77 10 crisis crisis NN cord-356200-jp5ge300 77 11 management management NN cord-356200-jp5ge300 77 12 plan plan NN cord-356200-jp5ge300 77 13 , , , cord-356200-jp5ge300 77 14 which which WDT cord-356200-jp5ge300 77 15 was be VBD cord-356200-jp5ge300 77 16 formulated formulate VBN cord-356200-jp5ge300 77 17 after after IN cord-356200-jp5ge300 77 18 the the DT cord-356200-jp5ge300 77 19 events event NNS cord-356200-jp5ge300 77 20 of of IN cord-356200-jp5ge300 77 21 September September NNP cord-356200-jp5ge300 77 22 11 11 CD cord-356200-jp5ge300 77 23 and and CC cord-356200-jp5ge300 77 24 Ansett Ansett NNP cord-356200-jp5ge300 77 25 's 's POS cord-356200-jp5ge300 77 26 demise demise NN cord-356200-jp5ge300 77 27 in in IN cord-356200-jp5ge300 77 28 2001 2001 CD cord-356200-jp5ge300 77 29 ( ( -LRB- cord-356200-jp5ge300 77 30 Tourism Tourism NNP cord-356200-jp5ge300 77 31 Queensland Queensland NNP cord-356200-jp5ge300 77 32 , , , cord-356200-jp5ge300 77 33 2004 2004 CD cord-356200-jp5ge300 77 34 ) ) -RRB- cord-356200-jp5ge300 77 35 . . . cord-356200-jp5ge300 78 1 Development development NN cord-356200-jp5ge300 78 2 of of IN cord-356200-jp5ge300 78 3 the the DT cord-356200-jp5ge300 78 4 national national JJ cord-356200-jp5ge300 78 5 tourism tourism NN cord-356200-jp5ge300 78 6 incident incident NN cord-356200-jp5ge300 78 7 response response NN cord-356200-jp5ge300 78 8 plan plan NN cord-356200-jp5ge300 78 9 commenced commence VBD cord-356200-jp5ge300 78 10 after after IN cord-356200-jp5ge300 78 11 the the DT cord-356200-jp5ge300 78 12 Bali Bali NNP cord-356200-jp5ge300 78 13 bombings bombing NNS cord-356200-jp5ge300 78 14 , , , cord-356200-jp5ge300 78 15 in in IN cord-356200-jp5ge300 78 16 October October NNP cord-356200-jp5ge300 78 17 2002 2002 CD cord-356200-jp5ge300 78 18 , , , cord-356200-jp5ge300 78 19 and and CC cord-356200-jp5ge300 78 20 was be VBD cord-356200-jp5ge300 78 21 ready ready JJ cord-356200-jp5ge300 78 22 for for IN cord-356200-jp5ge300 78 23 activation activation NN cord-356200-jp5ge300 78 24 in in IN cord-356200-jp5ge300 78 25 time time NN cord-356200-jp5ge300 78 26 for for IN cord-356200-jp5ge300 78 27 the the DT cord-356200-jp5ge300 78 28 start start NN cord-356200-jp5ge300 78 29 of of IN cord-356200-jp5ge300 78 30 the the DT cord-356200-jp5ge300 78 31 Iraq Iraq NNP cord-356200-jp5ge300 78 32 War War NNP cord-356200-jp5ge300 78 33 in in IN cord-356200-jp5ge300 78 34 2003 2003 CD cord-356200-jp5ge300 78 35 . . . cord-356200-jp5ge300 79 1 In in IN cord-356200-jp5ge300 79 2 summary summary NN cord-356200-jp5ge300 79 3 , , , cord-356200-jp5ge300 79 4 in in IN cord-356200-jp5ge300 79 5 view view NN cord-356200-jp5ge300 79 6 of of IN cord-356200-jp5ge300 79 7 the the DT cord-356200-jp5ge300 79 8 volatile volatile JJ cord-356200-jp5ge300 79 9 environment environment NN cord-356200-jp5ge300 79 10 in in IN cord-356200-jp5ge300 79 11 which which WDT cord-356200-jp5ge300 79 12 the the DT cord-356200-jp5ge300 79 13 tourism tourism NN cord-356200-jp5ge300 79 14 industry industry NN cord-356200-jp5ge300 79 15 is be VBZ cord-356200-jp5ge300 79 16 now now RB cord-356200-jp5ge300 79 17 operating operate VBG cord-356200-jp5ge300 79 18 , , , cord-356200-jp5ge300 79 19 it -PRON- PRP cord-356200-jp5ge300 79 20 is be VBZ cord-356200-jp5ge300 79 21 imperative imperative JJ cord-356200-jp5ge300 79 22 that that IN cord-356200-jp5ge300 79 23 appropriate appropriate JJ cord-356200-jp5ge300 79 24 policies policy NNS cord-356200-jp5ge300 79 25 are be VBP cord-356200-jp5ge300 79 26 in in IN cord-356200-jp5ge300 79 27 place place NN cord-356200-jp5ge300 79 28 , , , cord-356200-jp5ge300 79 29 at at IN cord-356200-jp5ge300 79 30 governmental governmental JJ cord-356200-jp5ge300 79 31 , , , cord-356200-jp5ge300 79 32 sector sector NN cord-356200-jp5ge300 79 33 and and CC cord-356200-jp5ge300 79 34 organisational organisational JJ cord-356200-jp5ge300 79 35 level level NN cord-356200-jp5ge300 79 36 , , , cord-356200-jp5ge300 79 37 to to TO cord-356200-jp5ge300 79 38 guide guide VB cord-356200-jp5ge300 79 39 decision decision NN cord-356200-jp5ge300 79 40 - - HYPH cord-356200-jp5ge300 79 41 making making NN cord-356200-jp5ge300 79 42 in in IN cord-356200-jp5ge300 79 43 key key JJ cord-356200-jp5ge300 79 44 areas area NNS cord-356200-jp5ge300 79 45 such such JJ cord-356200-jp5ge300 79 46 as as IN cord-356200-jp5ge300 79 47 the the DT cord-356200-jp5ge300 79 48 management management NN cord-356200-jp5ge300 79 49 of of IN cord-356200-jp5ge300 79 50 human human JJ cord-356200-jp5ge300 79 51 resources resource NNS cord-356200-jp5ge300 79 52 . . . cord-356200-jp5ge300 80 1 It -PRON- PRP cord-356200-jp5ge300 80 2 is be VBZ cord-356200-jp5ge300 80 3 also also RB cord-356200-jp5ge300 80 4 important important JJ cord-356200-jp5ge300 80 5 to to TO cord-356200-jp5ge300 80 6 ensure ensure VB cord-356200-jp5ge300 80 7 that that IN cord-356200-jp5ge300 80 8 in in IN cord-356200-jp5ge300 80 9 the the DT cord-356200-jp5ge300 80 10 rush rush NN cord-356200-jp5ge300 80 11 to to TO cord-356200-jp5ge300 80 12 return return VB cord-356200-jp5ge300 80 13 to to IN cord-356200-jp5ge300 80 14 the the DT cord-356200-jp5ge300 80 15 ' ' `` cord-356200-jp5ge300 80 16 status status NN cord-356200-jp5ge300 80 17 quo quo NN cord-356200-jp5ge300 80 18 ' ' '' cord-356200-jp5ge300 80 19 , , , cord-356200-jp5ge300 80 20 valuable valuable JJ cord-356200-jp5ge300 80 21 lessons lesson NNS cord-356200-jp5ge300 80 22 are be VBP cord-356200-jp5ge300 80 23 not not RB cord-356200-jp5ge300 80 24 forgotten forget VBN cord-356200-jp5ge300 80 25 which which WDT cord-356200-jp5ge300 80 26 would would MD cord-356200-jp5ge300 80 27 help help VB cord-356200-jp5ge300 80 28 guide guide VB cord-356200-jp5ge300 80 29 responses response NNS cord-356200-jp5ge300 80 30 to to IN cord-356200-jp5ge300 80 31 the the DT cord-356200-jp5ge300 80 32 next next JJ cord-356200-jp5ge300 80 33 crisis crisis NN cord-356200-jp5ge300 80 34 which which WDT cord-356200-jp5ge300 80 35 will will MD cord-356200-jp5ge300 80 36 inevitably inevitably RB cord-356200-jp5ge300 80 37 occur occur VB cord-356200-jp5ge300 80 38 . . . cord-356200-jp5ge300 81 1 A a DT cord-356200-jp5ge300 81 2 qualitative qualitative JJ cord-356200-jp5ge300 81 3 methodology methodology NN cord-356200-jp5ge300 81 4 was be VBD cord-356200-jp5ge300 81 5 considered consider VBN cord-356200-jp5ge300 81 6 most most RBS cord-356200-jp5ge300 81 7 appropriate appropriate JJ cord-356200-jp5ge300 81 8 to to TO cord-356200-jp5ge300 81 9 describe describe VB cord-356200-jp5ge300 81 10 and and CC cord-356200-jp5ge300 81 11 explore explore VB cord-356200-jp5ge300 81 12 the the DT cord-356200-jp5ge300 81 13 complex complex JJ cord-356200-jp5ge300 81 14 issues issue NNS cord-356200-jp5ge300 81 15 associated associate VBN cord-356200-jp5ge300 81 16 with with IN cord-356200-jp5ge300 81 17 organisational organisational JJ cord-356200-jp5ge300 81 18 responses response NNS cord-356200-jp5ge300 81 19 to to IN cord-356200-jp5ge300 81 20 the the DT cord-356200-jp5ge300 81 21 events event NNS cord-356200-jp5ge300 81 22 of of IN cord-356200-jp5ge300 81 23 2001 2001 CD cord-356200-jp5ge300 81 24 , , , cord-356200-jp5ge300 81 25 namely namely RB cord-356200-jp5ge300 81 26 , , , cord-356200-jp5ge300 81 27 the the DT cord-356200-jp5ge300 81 28 collapse collapse NN cord-356200-jp5ge300 81 29 of of IN cord-356200-jp5ge300 81 30 the the DT cord-356200-jp5ge300 81 31 HIH HIH NNP cord-356200-jp5ge300 81 32 Insurance Insurance NNP cord-356200-jp5ge300 81 33 Company Company NNP cord-356200-jp5ge300 81 34 , , , cord-356200-jp5ge300 81 35 the the DT cord-356200-jp5ge300 81 36 World World NNP cord-356200-jp5ge300 81 37 Trade Trade NNP cord-356200-jp5ge300 81 38 Centre Centre NNP cord-356200-jp5ge300 81 39 attacks attack NNS cord-356200-jp5ge300 81 40 and and CC cord-356200-jp5ge300 81 41 the the DT cord-356200-jp5ge300 81 42 demise demise NN cord-356200-jp5ge300 81 43 of of IN cord-356200-jp5ge300 81 44 Ansett Ansett NNP cord-356200-jp5ge300 81 45 Airlines Airlines NNPS cord-356200-jp5ge300 81 46 . . . cord-356200-jp5ge300 82 1 The the DT cord-356200-jp5ge300 82 2 use use NN cord-356200-jp5ge300 82 3 of of IN cord-356200-jp5ge300 82 4 semi semi JJ cord-356200-jp5ge300 82 5 - - JJ cord-356200-jp5ge300 82 6 structured structured JJ cord-356200-jp5ge300 82 7 interviews interview NNS cord-356200-jp5ge300 82 8 , , , cord-356200-jp5ge300 82 9 with with IN cord-356200-jp5ge300 82 10 a a DT cord-356200-jp5ge300 82 11 number number NN cord-356200-jp5ge300 82 12 of of IN cord-356200-jp5ge300 82 13 pre pre JJ cord-356200-jp5ge300 82 14 - - JJ cord-356200-jp5ge300 82 15 determined determined JJ cord-356200-jp5ge300 82 16 questions question NNS cord-356200-jp5ge300 82 17 , , , cord-356200-jp5ge300 82 18 allowed allow VBD cord-356200-jp5ge300 82 19 some some DT cord-356200-jp5ge300 82 20 comparison comparison NN cord-356200-jp5ge300 82 21 between between IN cord-356200-jp5ge300 82 22 the the DT cord-356200-jp5ge300 82 23 responses response NNS cord-356200-jp5ge300 82 24 of of IN cord-356200-jp5ge300 82 25 the the DT cord-356200-jp5ge300 82 26 participating participate VBG cord-356200-jp5ge300 82 27 senior senior JJ cord-356200-jp5ge300 82 28 managers manager NNS cord-356200-jp5ge300 82 29 , , , cord-356200-jp5ge300 82 30 and and CC cord-356200-jp5ge300 82 31 also also RB cord-356200-jp5ge300 82 32 afforded afford VBD cord-356200-jp5ge300 82 33 the the DT cord-356200-jp5ge300 82 34 opportunity opportunity NN cord-356200-jp5ge300 82 35 to to TO cord-356200-jp5ge300 82 36 digress digress VB cord-356200-jp5ge300 82 37 and and CC cord-356200-jp5ge300 82 38 probe probe VB cord-356200-jp5ge300 82 39 further further RB cord-356200-jp5ge300 82 40 , , , cord-356200-jp5ge300 82 41 when when WRB cord-356200-jp5ge300 82 42 appropriate appropriate JJ cord-356200-jp5ge300 82 43 . . . cord-356200-jp5ge300 83 1 These these DT cord-356200-jp5ge300 83 2 senior senior JJ cord-356200-jp5ge300 83 3 managers manager NNS cord-356200-jp5ge300 83 4 were be VBD cord-356200-jp5ge300 83 5 drawn draw VBN cord-356200-jp5ge300 83 6 from from IN cord-356200-jp5ge300 83 7 organisations organisation NNS cord-356200-jp5ge300 83 8 in in IN cord-356200-jp5ge300 83 9 a a DT cord-356200-jp5ge300 83 10 range range NN cord-356200-jp5ge300 83 11 of of IN cord-356200-jp5ge300 83 12 tourism tourism NN cord-356200-jp5ge300 83 13 sectors sector NNS cord-356200-jp5ge300 83 14 , , , cord-356200-jp5ge300 83 15 namely namely RB cord-356200-jp5ge300 83 16 , , , cord-356200-jp5ge300 83 17 accommodation accommodation NN cord-356200-jp5ge300 83 18 , , , cord-356200-jp5ge300 83 19 business business NN cord-356200-jp5ge300 83 20 tourism tourism NN cord-356200-jp5ge300 83 21 , , , cord-356200-jp5ge300 83 22 entertainment entertainment NN cord-356200-jp5ge300 83 23 , , , cord-356200-jp5ge300 83 24 tourism tourism NN cord-356200-jp5ge300 83 25 management management NN cord-356200-jp5ge300 83 26 and and CC cord-356200-jp5ge300 83 27 transportation transportation NN cord-356200-jp5ge300 83 28 , , , cord-356200-jp5ge300 83 29 which which WDT cord-356200-jp5ge300 83 30 includes include VBZ cord-356200-jp5ge300 83 31 car car NN cord-356200-jp5ge300 83 32 hire hire NN cord-356200-jp5ge300 83 33 and and CC cord-356200-jp5ge300 83 34 tour tour VB cord-356200-jp5ge300 83 35 operators operator NNS cord-356200-jp5ge300 83 36 and and CC cord-356200-jp5ge300 83 37 in in IN cord-356200-jp5ge300 83 38 a a DT cord-356200-jp5ge300 83 39 range range NN cord-356200-jp5ge300 83 40 of of IN cord-356200-jp5ge300 83 41 locations location NNS cord-356200-jp5ge300 83 42 around around IN cord-356200-jp5ge300 83 43 Australia Australia NNP cord-356200-jp5ge300 83 44 ( ( -LRB- cord-356200-jp5ge300 83 45 Adelaide Adelaide NNP cord-356200-jp5ge300 83 46 ( ( -LRB- cord-356200-jp5ge300 83 47 A A NNP cord-356200-jp5ge300 83 48 ) ) -RRB- cord-356200-jp5ge300 83 49 , , , cord-356200-jp5ge300 83 50 Alice Alice NNP cord-356200-jp5ge300 83 51 Springs Springs NNP cord-356200-jp5ge300 83 52 ( ( -LRB- cord-356200-jp5ge300 83 53 AS AS NNP cord-356200-jp5ge300 83 54 ) ) -RRB- cord-356200-jp5ge300 83 55 , , , cord-356200-jp5ge300 83 56 Sydney Sydney NNP cord-356200-jp5ge300 83 57 ( ( -LRB- cord-356200-jp5ge300 83 58 S S NNP cord-356200-jp5ge300 83 59 ) ) -RRB- cord-356200-jp5ge300 83 60 , , , cord-356200-jp5ge300 83 61 Melbourne Melbourne NNP cord-356200-jp5ge300 83 62 ( ( -LRB- cord-356200-jp5ge300 83 63 M M NNP cord-356200-jp5ge300 83 64 ) ) -RRB- cord-356200-jp5ge300 83 65 , , , cord-356200-jp5ge300 83 66 Cairns Cairns NNP cord-356200-jp5ge300 83 67 ( ( -LRB- cord-356200-jp5ge300 83 68 C C NNP cord-356200-jp5ge300 83 69 ) ) -RRB- cord-356200-jp5ge300 83 70 and and CC cord-356200-jp5ge300 83 71 the the DT cord-356200-jp5ge300 83 72 Gold Gold NNP cord-356200-jp5ge300 83 73 Coast Coast NNP cord-356200-jp5ge300 83 74 ( ( -LRB- cord-356200-jp5ge300 83 75 GC GC NNP cord-356200-jp5ge300 83 76 ) ) -RRB- cord-356200-jp5ge300 83 77 ) ) -RRB- cord-356200-jp5ge300 83 78 . . . cord-356200-jp5ge300 84 1 By by IN cord-356200-jp5ge300 84 2 conducting conduct VBG cord-356200-jp5ge300 84 3 interviews interview NNS cord-356200-jp5ge300 84 4 in in IN cord-356200-jp5ge300 84 5 different different JJ cord-356200-jp5ge300 84 6 sectors sector NNS cord-356200-jp5ge300 84 7 of of IN cord-356200-jp5ge300 84 8 the the DT cord-356200-jp5ge300 84 9 tourism tourism NN cord-356200-jp5ge300 84 10 industry industry NN cord-356200-jp5ge300 84 11 and and CC cord-356200-jp5ge300 84 12 locations location NNS cord-356200-jp5ge300 84 13 , , , cord-356200-jp5ge300 84 14 an an DT cord-356200-jp5ge300 84 15 understanding understanding NN cord-356200-jp5ge300 84 16 of of IN cord-356200-jp5ge300 84 17 how how WRB cord-356200-jp5ge300 84 18 a a DT cord-356200-jp5ge300 84 19 variety variety NN cord-356200-jp5ge300 84 20 of of IN cord-356200-jp5ge300 84 21 tourism tourism NN cord-356200-jp5ge300 84 22 operators operator NNS cord-356200-jp5ge300 84 23 in in IN cord-356200-jp5ge300 84 24 a a DT cord-356200-jp5ge300 84 25 number number NN cord-356200-jp5ge300 84 26 of of IN cord-356200-jp5ge300 84 27 destinations destination NNS cord-356200-jp5ge300 84 28 around around IN cord-356200-jp5ge300 84 29 Australia Australia NNP cord-356200-jp5ge300 84 30 responded respond VBD cord-356200-jp5ge300 84 31 to to IN cord-356200-jp5ge300 84 32 the the DT cord-356200-jp5ge300 84 33 events event NNS cord-356200-jp5ge300 84 34 of of IN cord-356200-jp5ge300 84 35 2001 2001 CD cord-356200-jp5ge300 84 36 could could MD cord-356200-jp5ge300 84 37 be be VB cord-356200-jp5ge300 84 38 ascertained ascertain VBN cord-356200-jp5ge300 84 39 . . . cord-356200-jp5ge300 85 1 A a DT cord-356200-jp5ge300 85 2 profile profile NN cord-356200-jp5ge300 85 3 of of IN cord-356200-jp5ge300 85 4 the the DT cord-356200-jp5ge300 85 5 interviewees interviewee NNS cord-356200-jp5ge300 85 6 is be VBZ cord-356200-jp5ge300 85 7 given give VBN cord-356200-jp5ge300 85 8 in in IN cord-356200-jp5ge300 85 9 Table Table NNP cord-356200-jp5ge300 85 10 1 1 CD cord-356200-jp5ge300 85 11 . . . cord-356200-jp5ge300 86 1 Some some DT cord-356200-jp5ge300 86 2 of of IN cord-356200-jp5ge300 86 3 these these DT cord-356200-jp5ge300 86 4 organisations organisation NNS cord-356200-jp5ge300 86 5 had have VBD cord-356200-jp5ge300 86 6 operations operation NNS cord-356200-jp5ge300 86 7 in in IN cord-356200-jp5ge300 86 8 more more JJR cord-356200-jp5ge300 86 9 than than IN cord-356200-jp5ge300 86 10 one one CD cord-356200-jp5ge300 86 11 sector sector NN cord-356200-jp5ge300 86 12 and and CC cord-356200-jp5ge300 86 13 geographical geographical JJ cord-356200-jp5ge300 86 14 location location NN cord-356200-jp5ge300 86 15 . . . cord-356200-jp5ge300 87 1 The the DT cord-356200-jp5ge300 87 2 interviews interview NNS cord-356200-jp5ge300 87 3 , , , cord-356200-jp5ge300 87 4 lasting last VBG cord-356200-jp5ge300 87 5 between between IN cord-356200-jp5ge300 87 6 30 30 CD cord-356200-jp5ge300 87 7 and and CC cord-356200-jp5ge300 87 8 45 45 CD cord-356200-jp5ge300 87 9 min min NNS cord-356200-jp5ge300 87 10 , , , cord-356200-jp5ge300 87 11 were be VBD cord-356200-jp5ge300 87 12 audio audio NN cord-356200-jp5ge300 87 13 - - HYPH cord-356200-jp5ge300 87 14 taped tape VBN cord-356200-jp5ge300 87 15 and and CC cord-356200-jp5ge300 87 16 later later RB cord-356200-jp5ge300 87 17 transcribed transcribe VBN cord-356200-jp5ge300 87 18 . . . cord-356200-jp5ge300 88 1 Interviewees interviewee NNS cord-356200-jp5ge300 88 2 ' ' POS cord-356200-jp5ge300 88 3 names name NNS cord-356200-jp5ge300 88 4 have have VBP cord-356200-jp5ge300 88 5 been be VBN cord-356200-jp5ge300 88 6 changed change VBN cord-356200-jp5ge300 88 7 to to TO cord-356200-jp5ge300 88 8 preserve preserve VB cord-356200-jp5ge300 88 9 their -PRON- PRP$ cord-356200-jp5ge300 88 10 anonymity anonymity NN cord-356200-jp5ge300 88 11 . . . cord-356200-jp5ge300 89 1 At at IN cord-356200-jp5ge300 89 2 the the DT cord-356200-jp5ge300 89 3 end end NN cord-356200-jp5ge300 89 4 of of IN cord-356200-jp5ge300 89 5 each each DT cord-356200-jp5ge300 89 6 quotation quotation NN cord-356200-jp5ge300 89 7 , , , cord-356200-jp5ge300 89 8 the the DT cord-356200-jp5ge300 89 9 following follow VBG cord-356200-jp5ge300 89 10 information information NN cord-356200-jp5ge300 89 11 is be VBZ cord-356200-jp5ge300 89 12 provided provide VBN cord-356200-jp5ge300 89 13 as as IN cord-356200-jp5ge300 89 14 follows follow VBZ cord-356200-jp5ge300 89 15 : : : cord-356200-jp5ge300 89 16 ( ( -LRB- cord-356200-jp5ge300 89 17 pseudonym pseudonym NN cord-356200-jp5ge300 89 18 of of IN cord-356200-jp5ge300 89 19 interviewee interviewee NN cord-356200-jp5ge300 89 20 , , , cord-356200-jp5ge300 89 21 tourism tourism NN cord-356200-jp5ge300 89 22 sector sector NN cord-356200-jp5ge300 89 23 , , , cord-356200-jp5ge300 89 24 location location NN cord-356200-jp5ge300 89 25 , , , cord-356200-jp5ge300 89 26 total total JJ cord-356200-jp5ge300 89 27 number number NN cord-356200-jp5ge300 89 28 of of IN cord-356200-jp5ge300 89 29 employees employee NNS cord-356200-jp5ge300 89 30 ( ( -LRB- cord-356200-jp5ge300 89 31 when when WRB cord-356200-jp5ge300 89 32 provided provide VBN cord-356200-jp5ge300 89 33 ) ) -RRB- cord-356200-jp5ge300 89 34 ) ) -RRB- cord-356200-jp5ge300 89 35 . . . cord-356200-jp5ge300 90 1 It -PRON- PRP cord-356200-jp5ge300 90 2 should should MD cord-356200-jp5ge300 90 3 also also RB cord-356200-jp5ge300 90 4 be be VB cord-356200-jp5ge300 90 5 mentioned mention VBN cord-356200-jp5ge300 90 6 that that IN cord-356200-jp5ge300 90 7 the the DT cord-356200-jp5ge300 90 8 phenomenon phenomenon NN cord-356200-jp5ge300 90 9 of of IN cord-356200-jp5ge300 90 10 ' ' `` cord-356200-jp5ge300 90 11 self self NN cord-356200-jp5ge300 90 12 - - HYPH cord-356200-jp5ge300 90 13 presentation presentation NN cord-356200-jp5ge300 90 14 ' ' '' cord-356200-jp5ge300 90 15 was be VBD cord-356200-jp5ge300 90 16 observable observable JJ cord-356200-jp5ge300 90 17 amongst amongst IN cord-356200-jp5ge300 90 18 a a DT cord-356200-jp5ge300 90 19 number number NN cord-356200-jp5ge300 90 20 of of IN cord-356200-jp5ge300 90 21 interviewees interviewee NNS cord-356200-jp5ge300 90 22 . . . cord-356200-jp5ge300 91 1 General general JJ cord-356200-jp5ge300 91 2 , , , cord-356200-jp5ge300 91 3 broad broad JJ cord-356200-jp5ge300 91 4 , , , cord-356200-jp5ge300 91 5 sanitised sanitised JJ cord-356200-jp5ge300 91 6 answers answer NNS cord-356200-jp5ge300 91 7 were be VBD cord-356200-jp5ge300 91 8 given give VBN cord-356200-jp5ge300 91 9 frequently frequently RB cord-356200-jp5ge300 91 10 . . . cord-356200-jp5ge300 92 1 As as IN cord-356200-jp5ge300 92 2 it -PRON- PRP cord-356200-jp5ge300 92 3 is be VBZ cord-356200-jp5ge300 92 4 not not RB cord-356200-jp5ge300 92 5 possible possible JJ cord-356200-jp5ge300 92 6 to to TO cord-356200-jp5ge300 92 7 report report VB cord-356200-jp5ge300 92 8 all all PDT cord-356200-jp5ge300 92 9 the the DT cord-356200-jp5ge300 92 10 responses response NNS cord-356200-jp5ge300 92 11 here here RB cord-356200-jp5ge300 92 12 , , , cord-356200-jp5ge300 92 13 a a DT cord-356200-jp5ge300 92 14 range range NN cord-356200-jp5ge300 92 15 of of IN cord-356200-jp5ge300 92 16 quotations quotation NNS cord-356200-jp5ge300 92 17 have have VBP cord-356200-jp5ge300 92 18 been be VBN cord-356200-jp5ge300 92 19 provided provide VBN cord-356200-jp5ge300 92 20 to to TO cord-356200-jp5ge300 92 21 illustrate illustrate VB cord-356200-jp5ge300 92 22 the the DT cord-356200-jp5ge300 92 23 issues issue NNS cord-356200-jp5ge300 92 24 under under IN cord-356200-jp5ge300 92 25 consideration consideration NN cord-356200-jp5ge300 92 26 . . . cord-356200-jp5ge300 93 1 In in IN cord-356200-jp5ge300 93 2 this this DT cord-356200-jp5ge300 93 3 section section NN cord-356200-jp5ge300 93 4 , , , cord-356200-jp5ge300 93 5 the the DT cord-356200-jp5ge300 93 6 interview interview NN cord-356200-jp5ge300 93 7 findings finding NNS cord-356200-jp5ge300 93 8 and and CC cord-356200-jp5ge300 93 9 discussion discussion NN cord-356200-jp5ge300 93 10 are be VBP cord-356200-jp5ge300 93 11 presented present VBN cord-356200-jp5ge300 93 12 under under IN cord-356200-jp5ge300 93 13 the the DT cord-356200-jp5ge300 93 14 following follow VBG cord-356200-jp5ge300 93 15 headings heading NNS cord-356200-jp5ge300 93 16 : : : cord-356200-jp5ge300 93 17 preparedness preparedness NN cord-356200-jp5ge300 93 18 , , , cord-356200-jp5ge300 93 19 personnel personnel NNS cord-356200-jp5ge300 93 20 : : : cord-356200-jp5ge300 93 21 HR hr NN cord-356200-jp5ge300 93 22 strategies strategy NNS cord-356200-jp5ge300 93 23 and and CC cord-356200-jp5ge300 93 24 postscript postscript NN cord-356200-jp5ge300 93 25 : : : cord-356200-jp5ge300 93 26 organisational organisational JJ cord-356200-jp5ge300 93 27 learning learning NN cord-356200-jp5ge300 93 28 . . . cord-356200-jp5ge300 94 1 In in IN cord-356200-jp5ge300 94 2 discussing discuss VBG cord-356200-jp5ge300 94 3 the the DT cord-356200-jp5ge300 94 4 short short JJ cord-356200-jp5ge300 94 5 - - HYPH cord-356200-jp5ge300 94 6 term term NN cord-356200-jp5ge300 94 7 responses response NNS cord-356200-jp5ge300 94 8 to to IN cord-356200-jp5ge300 94 9 these these DT cord-356200-jp5ge300 94 10 events event NNS cord-356200-jp5ge300 94 11 , , , cord-356200-jp5ge300 94 12 a a DT cord-356200-jp5ge300 94 13 certain certain JJ cord-356200-jp5ge300 94 14 sense sense NN cord-356200-jp5ge300 94 15 of of IN cord-356200-jp5ge300 94 16 helplessness helplessness NN cord-356200-jp5ge300 94 17 was be VBD cord-356200-jp5ge300 94 18 detected detect VBN cord-356200-jp5ge300 94 19 in in IN cord-356200-jp5ge300 94 20 the the DT cord-356200-jp5ge300 94 21 one one CD cord-356200-jp5ge300 94 22 interviewee interviewee NN cord-356200-jp5ge300 94 23 's 's POS cord-356200-jp5ge300 94 24 comment comment NN cord-356200-jp5ge300 94 25 , , , cord-356200-jp5ge300 94 26 ' ' '' cord-356200-jp5ge300 94 27 just just RB cord-356200-jp5ge300 94 28 pulled pull VBD cord-356200-jp5ge300 94 29 our -PRON- PRP$ cord-356200-jp5ge300 94 30 hair hair NN cord-356200-jp5ge300 94 31 out out RB cord-356200-jp5ge300 94 32 , , , cord-356200-jp5ge300 94 33 played play VBD cord-356200-jp5ge300 94 34 more more JJR cord-356200-jp5ge300 94 35 golf golf NN cord-356200-jp5ge300 94 36 , , , cord-356200-jp5ge300 94 37 there there EX cord-356200-jp5ge300 94 38 was be VBD cord-356200-jp5ge300 94 39 nothing nothing NN cord-356200-jp5ge300 94 40 we -PRON- PRP cord-356200-jp5ge300 94 41 could could MD cord-356200-jp5ge300 94 42 do do VB cord-356200-jp5ge300 94 43 ' ' '' cord-356200-jp5ge300 95 1 ( ( -LRB- cord-356200-jp5ge300 95 2 Trent Trent NNP cord-356200-jp5ge300 95 3 , , , cord-356200-jp5ge300 95 4 car car NN cord-356200-jp5ge300 95 5 hire hire NN cord-356200-jp5ge300 95 6 , , , cord-356200-jp5ge300 95 7 C c NN cord-356200-jp5ge300 95 8 : : : cord-356200-jp5ge300 95 9 4 4 CD cord-356200-jp5ge300 95 10 ) ) -RRB- cord-356200-jp5ge300 95 11 . . . cord-356200-jp5ge300 96 1 However however RB cord-356200-jp5ge300 96 2 , , , cord-356200-jp5ge300 96 3 it -PRON- PRP cord-356200-jp5ge300 96 4 was be VBD cord-356200-jp5ge300 96 5 also also RB cord-356200-jp5ge300 96 6 widely widely RB cord-356200-jp5ge300 96 7 recognised recognise VBN cord-356200-jp5ge300 96 8 that that IN cord-356200-jp5ge300 96 9 there there EX cord-356200-jp5ge300 96 10 was be VBD cord-356200-jp5ge300 96 11 the the DT cord-356200-jp5ge300 96 12 need need NN cord-356200-jp5ge300 96 13 to to TO cord-356200-jp5ge300 96 14 be be VB cord-356200-jp5ge300 96 15 flexible flexible JJ cord-356200-jp5ge300 96 16 , , , cord-356200-jp5ge300 96 17 as as IN cord-356200-jp5ge300 96 18 can can MD cord-356200-jp5ge300 96 19 be be VB cord-356200-jp5ge300 96 20 judged judge VBN cord-356200-jp5ge300 96 21 from from IN cord-356200-jp5ge300 96 22 these these DT cord-356200-jp5ge300 96 23 comments comment NNS cord-356200-jp5ge300 96 24 : : : cord-356200-jp5ge300 96 25 y y NN cord-356200-jp5ge300 96 26 so so RB cord-356200-jp5ge300 96 27 therefore therefore RB cord-356200-jp5ge300 96 28 , , , cord-356200-jp5ge300 96 29 the the DT cord-356200-jp5ge300 96 30 industry industry NN cord-356200-jp5ge300 96 31 had have VBD cord-356200-jp5ge300 96 32 to to TO cord-356200-jp5ge300 96 33 re re VB cord-356200-jp5ge300 96 34 - - VB cord-356200-jp5ge300 96 35 adjust adjust VB cord-356200-jp5ge300 96 36 and and CC cord-356200-jp5ge300 97 1 y y NNP cord-356200-jp5ge300 97 2 we -PRON- PRP cord-356200-jp5ge300 97 3 live live VBP cord-356200-jp5ge300 97 4 in in IN cord-356200-jp5ge300 97 5 a a DT cord-356200-jp5ge300 97 6 changing change VBG cord-356200-jp5ge300 97 7 world world NN cord-356200-jp5ge300 97 8 and and CC cord-356200-jp5ge300 97 9 if if IN cord-356200-jp5ge300 97 10 , , , cord-356200-jp5ge300 97 11 if if IN cord-356200-jp5ge300 97 12 you -PRON- PRP cord-356200-jp5ge300 97 13 're be VBP cord-356200-jp5ge300 97 14 not not RB cord-356200-jp5ge300 97 15 in in IN cord-356200-jp5ge300 97 16 tune tune NN cord-356200-jp5ge300 97 17 with with IN cord-356200-jp5ge300 97 18 what what WP cord-356200-jp5ge300 97 19 is be VBZ cord-356200-jp5ge300 97 20 happening happen VBG cord-356200-jp5ge300 97 21 in in IN cord-356200-jp5ge300 97 22 the the DT cord-356200-jp5ge300 97 23 world world NN cord-356200-jp5ge300 97 24 , , , cord-356200-jp5ge300 97 25 you -PRON- PRP cord-356200-jp5ge300 97 26 're be VBP cord-356200-jp5ge300 97 27 quickly quickly RB cord-356200-jp5ge300 97 28 out out IN cord-356200-jp5ge300 97 29 of of IN cord-356200-jp5ge300 97 30 business business NN cord-356200-jp5ge300 97 31 . . . cord-356200-jp5ge300 98 1 ( ( -LRB- cord-356200-jp5ge300 98 2 Douglas Douglas NNP cord-356200-jp5ge300 98 3 , , , cord-356200-jp5ge300 98 4 business business NN cord-356200-jp5ge300 98 5 tourism tourism NN cord-356200-jp5ge300 98 6 , , , cord-356200-jp5ge300 98 7 A a NN cord-356200-jp5ge300 98 8 : : : cord-356200-jp5ge300 98 9 600 600 CD cord-356200-jp5ge300 98 10 ) ) -RRB- cord-356200-jp5ge300 98 11 y y NN cord-356200-jp5ge300 98 12 one one CD cord-356200-jp5ge300 98 13 lesson lesson NN cord-356200-jp5ge300 98 14 out out IN cord-356200-jp5ge300 98 15 of of IN cord-356200-jp5ge300 98 16 those those DT cord-356200-jp5ge300 98 17 2 2 CD cord-356200-jp5ge300 98 18 events event NNS cord-356200-jp5ge300 98 19 was be VBD cord-356200-jp5ge300 98 20 that that IN cord-356200-jp5ge300 98 21 y y NN cord-356200-jp5ge300 98 22 we -PRON- PRP cord-356200-jp5ge300 98 23 need need VBP cord-356200-jp5ge300 98 24 to to TO cord-356200-jp5ge300 98 25 have have VB cord-356200-jp5ge300 98 26 that that DT cord-356200-jp5ge300 98 27 flexibility flexibility NN cord-356200-jp5ge300 98 28 to to TO cord-356200-jp5ge300 98 29 be be VB cord-356200-jp5ge300 98 30 able able JJ cord-356200-jp5ge300 98 31 to to IN cord-356200-jp5ge300 98 32 y y NNP cord-356200-jp5ge300 99 1 make make VB cord-356200-jp5ge300 99 2 some some DT cord-356200-jp5ge300 99 3 changes change NNS cord-356200-jp5ge300 99 4 with with IN cord-356200-jp5ge300 99 5 the the DT cord-356200-jp5ge300 99 6 direction direction NN cord-356200-jp5ge300 99 7 of of IN cord-356200-jp5ge300 99 8 the the DT cord-356200-jp5ge300 99 9 companyy companyy NNP cord-356200-jp5ge300 99 10 ( ( -LRB- cord-356200-jp5ge300 99 11 Paul Paul NNP cord-356200-jp5ge300 99 12 , , , cord-356200-jp5ge300 99 13 accommodation accommodation NN cord-356200-jp5ge300 99 14 and and CC cord-356200-jp5ge300 99 15 tours tour NNS cord-356200-jp5ge300 99 16 , , , cord-356200-jp5ge300 99 17 S s NN cord-356200-jp5ge300 99 18 ) ) -RRB- cord-356200-jp5ge300 100 1 The the DT cord-356200-jp5ge300 100 2 importance importance NN cord-356200-jp5ge300 100 3 of of IN cord-356200-jp5ge300 100 4 the the DT cord-356200-jp5ge300 100 5 ability ability NN cord-356200-jp5ge300 100 6 to to TO cord-356200-jp5ge300 100 7 be be VB cord-356200-jp5ge300 100 8 able able JJ cord-356200-jp5ge300 100 9 to to TO cord-356200-jp5ge300 100 10 act act VB cord-356200-jp5ge300 100 11 quickly quickly RB cord-356200-jp5ge300 100 12 and and CC cord-356200-jp5ge300 100 13 change change VB cord-356200-jp5ge300 100 14 in in IN cord-356200-jp5ge300 100 15 response response NN cord-356200-jp5ge300 100 16 to to IN cord-356200-jp5ge300 100 17 such such JJ cord-356200-jp5ge300 100 18 events event NNS cord-356200-jp5ge300 100 19 being be VBG cord-356200-jp5ge300 100 20 embedded embed VBN cord-356200-jp5ge300 100 21 in in IN cord-356200-jp5ge300 100 22 an an DT cord-356200-jp5ge300 100 23 organisation organisation NN cord-356200-jp5ge300 100 24 's 's POS cord-356200-jp5ge300 100 25 culture culture NN cord-356200-jp5ge300 100 26 was be VBD cord-356200-jp5ge300 100 27 highlighted highlight VBN cord-356200-jp5ge300 100 28 by by IN cord-356200-jp5ge300 100 29 one one CD cord-356200-jp5ge300 100 30 tour tour NN cord-356200-jp5ge300 100 31 operator operator NN cord-356200-jp5ge300 100 32 , , , cord-356200-jp5ge300 100 33 who who WP cord-356200-jp5ge300 100 34 indicated indicate VBD cord-356200-jp5ge300 100 35 that that IN cord-356200-jp5ge300 100 36 this this DT cord-356200-jp5ge300 100 37 had have VBD cord-356200-jp5ge300 100 38 allowed allow VBN cord-356200-jp5ge300 100 39 her -PRON- PRP$ cord-356200-jp5ge300 100 40 employees employee NNS cord-356200-jp5ge300 100 41 to to TO cord-356200-jp5ge300 100 42 cope cope VB cord-356200-jp5ge300 100 43 better well RBR cord-356200-jp5ge300 100 44 with with IN cord-356200-jp5ge300 100 45 the the DT cord-356200-jp5ge300 100 46 changes change NNS cord-356200-jp5ge300 100 47 which which WDT cord-356200-jp5ge300 100 48 had have VBD cord-356200-jp5ge300 100 49 to to TO cord-356200-jp5ge300 100 50 be be VB cord-356200-jp5ge300 100 51 made make VBN cord-356200-jp5ge300 100 52 in in IN cord-356200-jp5ge300 100 53 response response NN cord-356200-jp5ge300 100 54 to to IN cord-356200-jp5ge300 100 55 events event NNS cord-356200-jp5ge300 100 56 of of IN cord-356200-jp5ge300 100 57 2001 2001 CD cord-356200-jp5ge300 100 58 : : : cord-356200-jp5ge300 101 1 yI yi UH cord-356200-jp5ge300 101 2 think think VBP cord-356200-jp5ge300 101 3 if if IN cord-356200-jp5ge300 101 4 you -PRON- PRP cord-356200-jp5ge300 101 5 make make VBP cord-356200-jp5ge300 101 6 them -PRON- PRP cord-356200-jp5ge300 101 7 [ [ -LRB- cord-356200-jp5ge300 101 8 personnel personnel NNS cord-356200-jp5ge300 101 9 ] ] -RRB- cord-356200-jp5ge300 101 10 y y NNP cord-356200-jp5ge300 101 11 comfortable comfortable JJ cord-356200-jp5ge300 101 12 with with IN cord-356200-jp5ge300 101 13 the the DT cord-356200-jp5ge300 101 14 idea idea NN cord-356200-jp5ge300 101 15 that that IN cord-356200-jp5ge300 101 16 the the DT cord-356200-jp5ge300 101 17 company company NN cord-356200-jp5ge300 101 18 has have VBZ cord-356200-jp5ge300 101 19 to to TO cord-356200-jp5ge300 101 20 be be VB cord-356200-jp5ge300 101 21 quick quick JJ cord-356200-jp5ge300 101 22 on on IN cord-356200-jp5ge300 102 1 it -PRON- PRP cord-356200-jp5ge300 102 2 's be VBZ cord-356200-jp5ge300 102 3 feet foot NNS cord-356200-jp5ge300 102 4 all all PDT cord-356200-jp5ge300 102 5 the the DT cord-356200-jp5ge300 102 6 time time NN cord-356200-jp5ge300 102 7 , , , cord-356200-jp5ge300 102 8 then then RB cord-356200-jp5ge300 102 9 when when WRB cord-356200-jp5ge300 102 10 something something NN cord-356200-jp5ge300 102 11 happens happen VBZ cord-356200-jp5ge300 102 12 , , , cord-356200-jp5ge300 102 13 they -PRON- PRP cord-356200-jp5ge300 102 14 wo will MD cord-356200-jp5ge300 102 15 n't not RB cord-356200-jp5ge300 102 16 be be VB cord-356200-jp5ge300 102 17 phasedy phasedy JJ cord-356200-jp5ge300 102 18 ( ( -LRB- cord-356200-jp5ge300 102 19 Renata Renata NNP cord-356200-jp5ge300 102 20 , , , cord-356200-jp5ge300 102 21 tour tour NN cord-356200-jp5ge300 102 22 operator operator NN cord-356200-jp5ge300 102 23 , , , cord-356200-jp5ge300 102 24 S S NNP cord-356200-jp5ge300 102 25 ) ) -RRB- cord-356200-jp5ge300 102 26 From from IN cord-356200-jp5ge300 102 27 the the DT cord-356200-jp5ge300 102 28 responses response NNS cord-356200-jp5ge300 102 29 to to IN cord-356200-jp5ge300 102 30 a a DT cord-356200-jp5ge300 102 31 question question NN cord-356200-jp5ge300 102 32 regarding regard VBG cord-356200-jp5ge300 102 33 the the DT cord-356200-jp5ge300 102 34 role role NN cord-356200-jp5ge300 102 35 of of IN cord-356200-jp5ge300 102 36 organisational organisational JJ cord-356200-jp5ge300 102 37 policies policy NNS cord-356200-jp5ge300 102 38 in in IN cord-356200-jp5ge300 102 39 guiding guide VBG cord-356200-jp5ge300 102 40 responses response NNS cord-356200-jp5ge300 102 41 to to IN cord-356200-jp5ge300 102 42 these these DT cord-356200-jp5ge300 102 43 events event NNS cord-356200-jp5ge300 102 44 , , , cord-356200-jp5ge300 102 45 it -PRON- PRP cord-356200-jp5ge300 102 46 became become VBD cord-356200-jp5ge300 102 47 clear clear JJ cord-356200-jp5ge300 102 48 that that IN cord-356200-jp5ge300 102 49 the the DT cord-356200-jp5ge300 102 50 majority majority NN cord-356200-jp5ge300 102 51 of of IN cord-356200-jp5ge300 102 52 organisations organisation NNS cord-356200-jp5ge300 102 53 had have VBD cord-356200-jp5ge300 102 54 not not RB cord-356200-jp5ge300 102 55 been be VBN cord-356200-jp5ge300 102 56 prepared prepare VBN cord-356200-jp5ge300 102 57 for for IN cord-356200-jp5ge300 102 58 such such JJ cord-356200-jp5ge300 102 59 events event NNS cord-356200-jp5ge300 102 60 by by IN cord-356200-jp5ge300 102 61 the the DT cord-356200-jp5ge300 102 62 development development NN cord-356200-jp5ge300 102 63 of of IN cord-356200-jp5ge300 102 64 appropriate appropriate JJ cord-356200-jp5ge300 102 65 policies policy NNS cord-356200-jp5ge300 102 66 , , , cord-356200-jp5ge300 102 67 confirming confirm VBG cord-356200-jp5ge300 102 68 numerous numerous JJ cord-356200-jp5ge300 102 69 reports report NNS cord-356200-jp5ge300 102 70 in in IN cord-356200-jp5ge300 102 71 the the DT cord-356200-jp5ge300 102 72 literature literature NN cord-356200-jp5ge300 102 73 about about IN cord-356200-jp5ge300 102 74 the the DT cord-356200-jp5ge300 102 75 absence absence NN cord-356200-jp5ge300 102 76 of of IN cord-356200-jp5ge300 102 77 this this DT cord-356200-jp5ge300 102 78 type type NN cord-356200-jp5ge300 102 79 of of IN cord-356200-jp5ge300 102 80 planning planning NN cord-356200-jp5ge300 102 81 . . . cord-356200-jp5ge300 103 1 We -PRON- PRP cord-356200-jp5ge300 103 2 did do VBD cord-356200-jp5ge300 103 3 n't not RB cord-356200-jp5ge300 103 4 have have VB cord-356200-jp5ge300 103 5 any any DT cord-356200-jp5ge300 103 6 plans plan NNS cord-356200-jp5ge300 103 7 in in IN cord-356200-jp5ge300 103 8 placey placey NNS cord-356200-jp5ge300 103 9 ( ( -LRB- cord-356200-jp5ge300 103 10 David David NNP cord-356200-jp5ge300 103 11 , , , cord-356200-jp5ge300 103 12 car car NN cord-356200-jp5ge300 103 13 hire hire NN cord-356200-jp5ge300 103 14 , , , cord-356200-jp5ge300 103 15 A a NN cord-356200-jp5ge300 103 16 : : : cord-356200-jp5ge300 103 17 8) 8) NNP cord-356200-jp5ge300 103 18 ypolicies ypolicies NNP cord-356200-jp5ge300 103 19 , , , cord-356200-jp5ge300 103 20 that that WDT cord-356200-jp5ge300 103 21 presupposes presuppose VBZ cord-356200-jp5ge300 103 22 we -PRON- PRP cord-356200-jp5ge300 103 23 have have VBP cord-356200-jp5ge300 103 24 a a DT cord-356200-jp5ge300 103 25 long long JJ cord-356200-jp5ge300 103 26 - - HYPH cord-356200-jp5ge300 103 27 term term NN cord-356200-jp5ge300 103 28 vision vision NN cord-356200-jp5ge300 103 29 and and CC cord-356200-jp5ge300 103 30 plan plan NN cord-356200-jp5ge300 103 31 . . . cord-356200-jp5ge300 104 1 No no UH cord-356200-jp5ge300 104 2 , , , cord-356200-jp5ge300 104 3 no no UH cord-356200-jp5ge300 104 4 , , , cord-356200-jp5ge300 104 5 we -PRON- PRP cord-356200-jp5ge300 104 6 're be VBP cord-356200-jp5ge300 104 7 a a DT cord-356200-jp5ge300 104 8 small small JJ cord-356200-jp5ge300 104 9 business business NN cord-356200-jp5ge300 104 10 y y NNP cord-356200-jp5ge300 104 11 ( ( -LRB- cord-356200-jp5ge300 104 12 Lachlan Lachlan NNP cord-356200-jp5ge300 104 13 , , , cord-356200-jp5ge300 104 14 transportation transportation NN cord-356200-jp5ge300 104 15 , , , cord-356200-jp5ge300 105 1 A a DT cord-356200-jp5ge300 105 2 : : : cord-356200-jp5ge300 105 3 300 300 CD cord-356200-jp5ge300 105 4 ) ) -RRB- cord-356200-jp5ge300 106 1 However however RB cord-356200-jp5ge300 106 2 , , , cord-356200-jp5ge300 106 3 one one CD cord-356200-jp5ge300 106 4 interviewee interviewee NN cord-356200-jp5ge300 106 5 did do VBD cord-356200-jp5ge300 106 6 acknowledge acknowledge VB cord-356200-jp5ge300 106 7 the the DT cord-356200-jp5ge300 106 8 need need NN cord-356200-jp5ge300 106 9 for for IN cord-356200-jp5ge300 106 10 plans plan NNS cord-356200-jp5ge300 106 11 in in IN cord-356200-jp5ge300 106 12 the the DT cord-356200-jp5ge300 106 13 following following JJ cord-356200-jp5ge300 106 14 comment comment NN cord-356200-jp5ge300 106 15 , , , cord-356200-jp5ge300 106 16 ' ' '' cord-356200-jp5ge300 106 17 I -PRON- PRP cord-356200-jp5ge300 106 18 just just RB cord-356200-jp5ge300 106 19 think think VBP cord-356200-jp5ge300 106 20 that that IN cord-356200-jp5ge300 106 21 businesses business NNS cord-356200-jp5ge300 106 22 the the DT cord-356200-jp5ge300 106 23 size size NN cord-356200-jp5ge300 106 24 of of IN cord-356200-jp5ge300 106 25 ours our NNS cord-356200-jp5ge300 106 26 have have VBP cord-356200-jp5ge300 106 27 to to TO cord-356200-jp5ge300 106 28 have have VB cord-356200-jp5ge300 106 29 plans plan NNS cord-356200-jp5ge300 106 30 in in IN cord-356200-jp5ge300 106 31 place place NN cord-356200-jp5ge300 106 32 , , , cord-356200-jp5ge300 106 33 because because IN cord-356200-jp5ge300 106 34 in in IN cord-356200-jp5ge300 106 35 fact fact NN cord-356200-jp5ge300 106 36 , , , cord-356200-jp5ge300 106 37 that that IN cord-356200-jp5ge300 106 38 [ [ -LRB- cord-356200-jp5ge300 106 39 crises crisis NNS cord-356200-jp5ge300 106 40 ] ] -RRB- cord-356200-jp5ge300 106 41 happens happen VBZ cord-356200-jp5ge300 106 42 everyday everyday NN cord-356200-jp5ge300 106 43 , , , cord-356200-jp5ge300 106 44 all all DT cord-356200-jp5ge300 106 45 you -PRON- PRP cord-356200-jp5ge300 106 46 're be VBP cord-356200-jp5ge300 106 47 looking look VBG cord-356200-jp5ge300 106 48 at at IN cord-356200-jp5ge300 106 49 is be VBZ cord-356200-jp5ge300 106 50 the the DT cord-356200-jp5ge300 106 51 magnitude magnitude NN cord-356200-jp5ge300 106 52 ' ' '' cord-356200-jp5ge300 106 53 , , , cord-356200-jp5ge300 106 54 ( ( -LRB- cord-356200-jp5ge300 106 55 Ray Ray NNP cord-356200-jp5ge300 106 56 , , , cord-356200-jp5ge300 106 57 entertainment entertainment NN cord-356200-jp5ge300 106 58 , , , cord-356200-jp5ge300 106 59 GC GC NNP cord-356200-jp5ge300 106 60 ) ) -RRB- cord-356200-jp5ge300 106 61 . . . cord-356200-jp5ge300 107 1 The the DT cord-356200-jp5ge300 107 2 comment comment NN cord-356200-jp5ge300 107 3 of of IN cord-356200-jp5ge300 107 4 another another DT cord-356200-jp5ge300 107 5 interviewee interviewee NN cord-356200-jp5ge300 107 6 who who WP cord-356200-jp5ge300 107 7 had have VBD cord-356200-jp5ge300 107 8 found find VBN cord-356200-jp5ge300 107 9 that that IN cord-356200-jp5ge300 107 10 his -PRON- PRP$ cord-356200-jp5ge300 107 11 organisation organisation NN cord-356200-jp5ge300 107 12 's 's POS cord-356200-jp5ge300 107 13 crisis crisis NN cord-356200-jp5ge300 107 14 plans plan NNS cord-356200-jp5ge300 107 15 had have VBD cord-356200-jp5ge300 107 16 not not RB cord-356200-jp5ge300 107 17 been be VBN cord-356200-jp5ge300 107 18 of of IN cord-356200-jp5ge300 107 19 any any DT cord-356200-jp5ge300 107 20 value value NN cord-356200-jp5ge300 107 21 , , , cord-356200-jp5ge300 107 22 highlighted highlight VBD cord-356200-jp5ge300 107 23 the the DT cord-356200-jp5ge300 107 24 need need NN cord-356200-jp5ge300 107 25 for for IN cord-356200-jp5ge300 107 26 appropriate appropriate JJ cord-356200-jp5ge300 107 27 or or CC cord-356200-jp5ge300 107 28 relevant relevant JJ cord-356200-jp5ge300 107 29 policies policy NNS cord-356200-jp5ge300 107 30 : : : cord-356200-jp5ge300 107 31 and and CC cord-356200-jp5ge300 107 32 normally normally RB cord-356200-jp5ge300 107 33 you -PRON- PRP cord-356200-jp5ge300 107 34 would would MD cord-356200-jp5ge300 107 35 have have VB cord-356200-jp5ge300 107 36 crisis crisis NN cord-356200-jp5ge300 107 37 plans plan NNS cord-356200-jp5ge300 107 38 which which WDT cord-356200-jp5ge300 107 39 you -PRON- PRP cord-356200-jp5ge300 107 40 would would MD cord-356200-jp5ge300 107 41 pull pull VB cord-356200-jp5ge300 107 42 out out IN cord-356200-jp5ge300 107 43 of of IN cord-356200-jp5ge300 107 44 the the DT cord-356200-jp5ge300 107 45 drawer drawer NN cord-356200-jp5ge300 107 46 every every DT cord-356200-jp5ge300 107 47 year year NN cord-356200-jp5ge300 107 48 or or CC cord-356200-jp5ge300 107 49 two two CD cord-356200-jp5ge300 107 50 and and CC cord-356200-jp5ge300 107 51 dust dust VB cord-356200-jp5ge300 107 52 it -PRON- PRP cord-356200-jp5ge300 107 53 off off RP cord-356200-jp5ge300 107 54 and and CC cord-356200-jp5ge300 107 55 say say VB cord-356200-jp5ge300 107 56 ' ' `` cord-356200-jp5ge300 107 57 is be VBZ cord-356200-jp5ge300 107 58 it -PRON- PRP cord-356200-jp5ge300 107 59 still still RB cord-356200-jp5ge300 107 60 relevant relevant JJ cord-356200-jp5ge300 107 61 ? ? . cord-356200-jp5ge300 107 62 ' ' '' cord-356200-jp5ge300 108 1 But but CC cord-356200-jp5ge300 108 2 the the DT cord-356200-jp5ge300 108 3 crisis crisis NN cord-356200-jp5ge300 108 4 plan plan NN cord-356200-jp5ge300 108 5 did do VBD cord-356200-jp5ge300 108 6 n't not RB cord-356200-jp5ge300 108 7 even even RB cord-356200-jp5ge300 108 8 address address VB cord-356200-jp5ge300 108 9 anything anything NN cord-356200-jp5ge300 108 10 like like IN cord-356200-jp5ge300 108 11 this this DT cord-356200-jp5ge300 108 12 , , , cord-356200-jp5ge300 108 13 so so RB cord-356200-jp5ge300 108 14 I -PRON- PRP cord-356200-jp5ge300 108 15 do do VBP cord-356200-jp5ge300 108 16 n't not RB cord-356200-jp5ge300 108 17 think think VB cord-356200-jp5ge300 108 18 anybody anybody NN cord-356200-jp5ge300 108 19 could could MD cord-356200-jp5ge300 108 20 have have VB cord-356200-jp5ge300 108 21 planned plan VBN cord-356200-jp5ge300 108 22 what what WP cord-356200-jp5ge300 108 23 they -PRON- PRP cord-356200-jp5ge300 108 24 were be VBD cord-356200-jp5ge300 108 25 going go VBG cord-356200-jp5ge300 108 26 to to IN cord-356200-jp5ge300 108 27 doy doy NNP cord-356200-jp5ge300 108 28 being be VBG cord-356200-jp5ge300 108 29 honest honest JJ cord-356200-jp5ge300 108 30 , , , cord-356200-jp5ge300 108 31 y y UH cord-356200-jp5ge300 108 32 we -PRON- PRP cord-356200-jp5ge300 108 33 literally literally RB cord-356200-jp5ge300 108 34 ran run VBD cord-356200-jp5ge300 108 35 around around RB cord-356200-jp5ge300 108 36 for for IN cord-356200-jp5ge300 108 37 a a DT cord-356200-jp5ge300 108 38 couple couple NN cord-356200-jp5ge300 108 39 of of IN cord-356200-jp5ge300 108 40 weeks week NNS cord-356200-jp5ge300 108 41 wondering wonder VBG cord-356200-jp5ge300 108 42 what what WP cord-356200-jp5ge300 108 43 the the DT cord-356200-jp5ge300 108 44 hell hell NN cord-356200-jp5ge300 108 45 we -PRON- PRP cord-356200-jp5ge300 108 46 were be VBD cord-356200-jp5ge300 108 47 going go VBG cord-356200-jp5ge300 108 48 to to IN cord-356200-jp5ge300 108 49 doy doy NNP cord-356200-jp5ge300 108 50 the the DT cord-356200-jp5ge300 108 51 normal normal JJ cord-356200-jp5ge300 108 52 business business NN cord-356200-jp5ge300 108 53 practices practice NNS cord-356200-jp5ge300 108 54 did do VBD cord-356200-jp5ge300 108 55 not not RB cord-356200-jp5ge300 108 56 seem seem VB cord-356200-jp5ge300 108 57 to to TO cord-356200-jp5ge300 108 58 apply apply VB cord-356200-jp5ge300 108 59 . . . cord-356200-jp5ge300 109 1 ( ( -LRB- cord-356200-jp5ge300 109 2 Nigel Nigel NNP cord-356200-jp5ge300 109 3 , , , cord-356200-jp5ge300 109 4 accommodation accommodation NN cord-356200-jp5ge300 109 5 , , , cord-356200-jp5ge300 109 6 C C NNP cord-356200-jp5ge300 109 7 ) ) -RRB- cord-356200-jp5ge300 110 1 While while IN cord-356200-jp5ge300 110 2 a a DT cord-356200-jp5ge300 110 3 number number NN cord-356200-jp5ge300 110 4 of of IN cord-356200-jp5ge300 110 5 organisations organisation NNS cord-356200-jp5ge300 110 6 did do VBD cord-356200-jp5ge300 110 7 not not RB cord-356200-jp5ge300 110 8 have have VB cord-356200-jp5ge300 110 9 any any DT cord-356200-jp5ge300 110 10 formal formal JJ cord-356200-jp5ge300 110 11 policies policy NNS cord-356200-jp5ge300 110 12 to to TO cord-356200-jp5ge300 110 13 guide guide VB cord-356200-jp5ge300 110 14 their -PRON- PRP$ cord-356200-jp5ge300 110 15 responses response NNS cord-356200-jp5ge300 110 16 to to IN cord-356200-jp5ge300 110 17 the the DT cord-356200-jp5ge300 110 18 events event NNS cord-356200-jp5ge300 110 19 of of IN cord-356200-jp5ge300 110 20 2001 2001 CD cord-356200-jp5ge300 110 21 , , , cord-356200-jp5ge300 110 22 the the DT cord-356200-jp5ge300 110 23 organisational organisational JJ cord-356200-jp5ge300 110 24 learning learning NN cord-356200-jp5ge300 110 25 which which WDT cord-356200-jp5ge300 110 26 had have VBD cord-356200-jp5ge300 110 27 been be VBN cord-356200-jp5ge300 110 28 acquired acquire VBN cord-356200-jp5ge300 110 29 during during IN cord-356200-jp5ge300 110 30 other other JJ cord-356200-jp5ge300 110 31 times time NNS cord-356200-jp5ge300 110 32 of of IN cord-356200-jp5ge300 110 33 crisis crisis NN cord-356200-jp5ge300 110 34 was be VBD cord-356200-jp5ge300 110 35 acknowledged acknowledge VBN cord-356200-jp5ge300 110 36 as as IN cord-356200-jp5ge300 110 37 having have VBG cord-356200-jp5ge300 110 38 guided guide VBN cord-356200-jp5ge300 110 39 their -PRON- PRP$ cord-356200-jp5ge300 110 40 actions action NNS cord-356200-jp5ge300 110 41 . . . cord-356200-jp5ge300 111 1 yI yI NNP cord-356200-jp5ge300 111 2 can can MD cord-356200-jp5ge300 111 3 remember remember VB cord-356200-jp5ge300 111 4 myself -PRON- PRP cord-356200-jp5ge300 111 5 in in IN cord-356200-jp5ge300 111 6 1988 1988 CD cord-356200-jp5ge300 111 7 or or CC cord-356200-jp5ge300 111 8 89 89 CD cord-356200-jp5ge300 111 9 y y NNS cord-356200-jp5ge300 111 10 and and CC cord-356200-jp5ge300 111 11 the the DT cord-356200-jp5ge300 111 12 pilots pilot NNS cord-356200-jp5ge300 111 13 went go VBD cord-356200-jp5ge300 111 14 on on IN cord-356200-jp5ge300 111 15 strike strike NN cord-356200-jp5ge300 111 16 , , , cord-356200-jp5ge300 111 17 it -PRON- PRP cord-356200-jp5ge300 111 18 was be VBD cord-356200-jp5ge300 111 19 a a DT cord-356200-jp5ge300 111 20 similar similar JJ cord-356200-jp5ge300 111 21 sort sort NN cord-356200-jp5ge300 111 22 of of IN cord-356200-jp5ge300 111 23 thing thing NN cord-356200-jp5ge300 111 24 , , , cord-356200-jp5ge300 111 25 so so RB cord-356200-jp5ge300 111 26 you -PRON- PRP cord-356200-jp5ge300 111 27 called call VBD cord-356200-jp5ge300 111 28 on on IN cord-356200-jp5ge300 111 29 your -PRON- PRP$ cord-356200-jp5ge300 111 30 experience experience NN cord-356200-jp5ge300 111 31 and and CC cord-356200-jp5ge300 111 32 did do VBD cord-356200-jp5ge300 111 33 what what WP cord-356200-jp5ge300 111 34 the the DT cord-356200-jp5ge300 111 35 best good JJS cord-356200-jp5ge300 111 36 you -PRON- PRP cord-356200-jp5ge300 111 37 could could MD cord-356200-jp5ge300 112 1 and and CC cord-356200-jp5ge300 112 2 you -PRON- PRP cord-356200-jp5ge300 112 3 relied rely VBD cord-356200-jp5ge300 112 4 on on IN cord-356200-jp5ge300 112 5 your -PRON- PRP$ cord-356200-jp5ge300 112 6 experiencey experiencey NNS cord-356200-jp5ge300 112 7 ( ( -LRB- cord-356200-jp5ge300 112 8 Mark Mark NNP cord-356200-jp5ge300 112 9 , , , cord-356200-jp5ge300 112 10 car car NN cord-356200-jp5ge300 112 11 hire hire NN cord-356200-jp5ge300 112 12 , , , cord-356200-jp5ge300 112 13 AS as IN cord-356200-jp5ge300 112 14 : : : cord-356200-jp5ge300 113 1 9 9 LS cord-356200-jp5ge300 113 2 ) ) -RRB- cord-356200-jp5ge300 113 3 y2 y2 NN cord-356200-jp5ge300 113 4 examples example NNS cord-356200-jp5ge300 113 5 , , , cord-356200-jp5ge300 113 6 which which WDT cord-356200-jp5ge300 113 7 would would MD cord-356200-jp5ge300 113 8 have have VB cord-356200-jp5ge300 113 9 provided provide VBN cord-356200-jp5ge300 113 10 a a DT cord-356200-jp5ge300 113 11 precedent precedent NN cord-356200-jp5ge300 113 12 for for IN cord-356200-jp5ge300 113 13 management management NN cord-356200-jp5ge300 113 14 , , , cord-356200-jp5ge300 113 15 would would MD cord-356200-jp5ge300 113 16 have have VB cord-356200-jp5ge300 113 17 been be VBN cord-356200-jp5ge300 113 18 the the DT cord-356200-jp5ge300 113 19 Gulf Gulf NNP cord-356200-jp5ge300 113 20 War War NNP cord-356200-jp5ge300 113 21 and and CC cord-356200-jp5ge300 113 22 the the DT cord-356200-jp5ge300 113 23 Pilots Pilots NNPS cord-356200-jp5ge300 113 24 ' ' POS cord-356200-jp5ge300 113 25 strike strike NN cord-356200-jp5ge300 113 26 in in IN cord-356200-jp5ge300 113 27 1988 1988 CD cord-356200-jp5ge300 114 1 y y NNP cord-356200-jp5ge300 114 2 the the DT cord-356200-jp5ge300 114 3 boss boss NN cord-356200-jp5ge300 114 4 has have VBZ cord-356200-jp5ge300 114 5 been be VBN cord-356200-jp5ge300 114 6 in in IN cord-356200-jp5ge300 114 7 the the DT cord-356200-jp5ge300 114 8 game game NN cord-356200-jp5ge300 114 9 now now RB cord-356200-jp5ge300 114 10 for for IN cord-356200-jp5ge300 114 11 30 30 CD cord-356200-jp5ge300 114 12 - - SYM cord-356200-jp5ge300 114 13 40 40 CD cord-356200-jp5ge300 114 14 years year NNS cord-356200-jp5ge300 114 15 , , , cord-356200-jp5ge300 114 16 I -PRON- PRP cord-356200-jp5ge300 114 17 think think VBP cord-356200-jp5ge300 114 18 that that IN cord-356200-jp5ge300 114 19 y y NN cord-356200-jp5ge300 114 20 in in IN cord-356200-jp5ge300 114 21 the the DT cord-356200-jp5ge300 114 22 background background NN cord-356200-jp5ge300 114 23 , , , cord-356200-jp5ge300 114 24 these these DT cord-356200-jp5ge300 114 25 guys guy NNS cord-356200-jp5ge300 114 26 had have VBD cord-356200-jp5ge300 114 27 some some DT cord-356200-jp5ge300 114 28 y y NN cord-356200-jp5ge300 114 29 sort sort NN cord-356200-jp5ge300 114 30 of of IN cord-356200-jp5ge300 114 31 strategy strategy NN cord-356200-jp5ge300 114 32 in in IN cord-356200-jp5ge300 114 33 place place NN cord-356200-jp5ge300 114 34 so so IN cord-356200-jp5ge300 114 35 that that IN cord-356200-jp5ge300 114 36 , , , cord-356200-jp5ge300 114 37 should should MD cord-356200-jp5ge300 114 38 something something NN cord-356200-jp5ge300 114 39 like like IN cord-356200-jp5ge300 114 40 that that DT cord-356200-jp5ge300 114 41 arise arise VB cord-356200-jp5ge300 114 42 again again RB cord-356200-jp5ge300 114 43 , , , cord-356200-jp5ge300 114 44 they -PRON- PRP cord-356200-jp5ge300 114 45 would would MD cord-356200-jp5ge300 114 46 put put VB cord-356200-jp5ge300 114 47 into into IN cord-356200-jp5ge300 114 48 place place NN cord-356200-jp5ge300 114 49 . . . cord-356200-jp5ge300 115 1 ( ( -LRB- cord-356200-jp5ge300 115 2 Martin Martin NNP cord-356200-jp5ge300 115 3 , , , cord-356200-jp5ge300 115 4 coach coach NN cord-356200-jp5ge300 115 5 company company NN cord-356200-jp5ge300 115 6 , , , cord-356200-jp5ge300 115 7 S s NN cord-356200-jp5ge300 115 8 : : : cord-356200-jp5ge300 115 9 500 500 CD cord-356200-jp5ge300 115 10 ) ) -RRB- cord-356200-jp5ge300 116 1 These these DT cord-356200-jp5ge300 116 2 comments comment NNS cord-356200-jp5ge300 116 3 confirm confirm VBP cord-356200-jp5ge300 116 4 the the DT cord-356200-jp5ge300 116 5 influence influence NN cord-356200-jp5ge300 116 6 of of IN cord-356200-jp5ge300 116 7 previous previous JJ cord-356200-jp5ge300 116 8 experience experience NN cord-356200-jp5ge300 116 9 of of IN cord-356200-jp5ge300 116 10 crises crisis NNS cord-356200-jp5ge300 116 11 on on IN cord-356200-jp5ge300 116 12 organisations organisation NNS cord-356200-jp5ge300 116 13 reported report VBN cord-356200-jp5ge300 116 14 by by IN cord-356200-jp5ge300 116 15 Spillan Spillan NNP cord-356200-jp5ge300 116 16 and and CC cord-356200-jp5ge300 116 17 Hough Hough NNP cord-356200-jp5ge300 116 18 ( ( -LRB- cord-356200-jp5ge300 116 19 2003 2003 CD cord-356200-jp5ge300 116 20 ) ) -RRB- cord-356200-jp5ge300 116 21 . . . cord-356200-jp5ge300 117 1 Organisations organisation NNS cord-356200-jp5ge300 117 2 , , , cord-356200-jp5ge300 117 3 irrespective irrespective RB cord-356200-jp5ge300 117 4 of of IN cord-356200-jp5ge300 117 5 size size NN cord-356200-jp5ge300 117 6 , , , cord-356200-jp5ge300 117 7 sector sector NN cord-356200-jp5ge300 117 8 and and CC cord-356200-jp5ge300 117 9 location location NN cord-356200-jp5ge300 117 10 , , , cord-356200-jp5ge300 117 11 responded respond VBD cord-356200-jp5ge300 117 12 to to IN cord-356200-jp5ge300 117 13 these these DT cord-356200-jp5ge300 117 14 events event NNS cord-356200-jp5ge300 117 15 by by IN cord-356200-jp5ge300 117 16 adopting adopt VBG cord-356200-jp5ge300 117 17 a a DT cord-356200-jp5ge300 117 18 range range NN cord-356200-jp5ge300 117 19 of of IN cord-356200-jp5ge300 117 20 HR hr NN cord-356200-jp5ge300 117 21 strategies strategy NNS cord-356200-jp5ge300 117 22 . . . cord-356200-jp5ge300 118 1 There there EX cord-356200-jp5ge300 118 2 was be VBD cord-356200-jp5ge300 118 3 widespread widespread JJ cord-356200-jp5ge300 118 4 reluctance reluctance NN cord-356200-jp5ge300 118 5 to to TO cord-356200-jp5ge300 118 6 retrench retrench VB cord-356200-jp5ge300 118 7 staff staff NN cord-356200-jp5ge300 118 8 as as IN cord-356200-jp5ge300 118 9 it -PRON- PRP cord-356200-jp5ge300 118 10 was be VBD cord-356200-jp5ge300 118 11 acknowledged acknowledge VBN cord-356200-jp5ge300 118 12 that that IN cord-356200-jp5ge300 118 13 they -PRON- PRP cord-356200-jp5ge300 118 14 would would MD cord-356200-jp5ge300 118 15 be be VB cord-356200-jp5ge300 118 16 needed need VBN cord-356200-jp5ge300 118 17 when when WRB cord-356200-jp5ge300 118 18 the the DT cord-356200-jp5ge300 118 19 industry industry NN cord-356200-jp5ge300 118 20 recovered recover VBD cord-356200-jp5ge300 118 21 from from IN cord-356200-jp5ge300 118 22 its -PRON- PRP$ cord-356200-jp5ge300 118 23 decline decline NN cord-356200-jp5ge300 118 24 . . . cord-356200-jp5ge300 119 1 we -PRON- PRP cord-356200-jp5ge300 119 2 tried try VBD cord-356200-jp5ge300 119 3 to to TO cord-356200-jp5ge300 119 4 cut cut VB cord-356200-jp5ge300 119 5 costs cost NNS cord-356200-jp5ge300 119 6 as as RB cord-356200-jp5ge300 119 7 much much RB cord-356200-jp5ge300 119 8 as as IN cord-356200-jp5ge300 119 9 possible possible JJ cord-356200-jp5ge300 120 1 y y NNP cord-356200-jp5ge300 120 2 the the DT cord-356200-jp5ge300 120 3 first first JJ cord-356200-jp5ge300 120 4 thing thing NN cord-356200-jp5ge300 120 5 that that WDT cord-356200-jp5ge300 120 6 comes come VBZ cord-356200-jp5ge300 120 7 to to IN cord-356200-jp5ge300 120 8 mind mind NN cord-356200-jp5ge300 120 9 is be VBZ cord-356200-jp5ge300 120 10 retrenchment retrenchment NN cord-356200-jp5ge300 120 11 which which WDT cord-356200-jp5ge300 120 12 we -PRON- PRP cord-356200-jp5ge300 120 13 would would MD cord-356200-jp5ge300 120 14 n't not RB cord-356200-jp5ge300 120 15 do do VB cord-356200-jp5ge300 120 16 , , , cord-356200-jp5ge300 120 17 we -PRON- PRP cord-356200-jp5ge300 120 18 tried try VBD cord-356200-jp5ge300 120 19 to to TO cord-356200-jp5ge300 120 20 push push VB cord-356200-jp5ge300 120 21 people people NNS cord-356200-jp5ge300 120 22 out out RP cord-356200-jp5ge300 120 23 on on IN cord-356200-jp5ge300 120 24 holidays holiday NNS cord-356200-jp5ge300 120 25 , , , cord-356200-jp5ge300 120 26 as as RB cord-356200-jp5ge300 120 27 much much RB cord-356200-jp5ge300 120 28 as as IN cord-356200-jp5ge300 120 29 possible possible JJ cord-356200-jp5ge300 120 30 , , , cord-356200-jp5ge300 120 31 fortunately fortunately RB cord-356200-jp5ge300 120 32 , , , cord-356200-jp5ge300 120 33 this this DT cord-356200-jp5ge300 120 34 company company NN cord-356200-jp5ge300 120 35 isy isy NNP cord-356200-jp5ge300 120 36 owned own VBD cord-356200-jp5ge300 120 37 100 100 CD cord-356200-jp5ge300 120 38 % % NN cord-356200-jp5ge300 120 39 by by IN cord-356200-jp5ge300 120 40 one one CD cord-356200-jp5ge300 120 41 man man NN cord-356200-jp5ge300 120 42 y y NN cord-356200-jp5ge300 121 1 and and CC cord-356200-jp5ge300 121 2 he -PRON- PRP cord-356200-jp5ge300 121 3 's be VBZ cord-356200-jp5ge300 121 4 sort sort RB cord-356200-jp5ge300 121 5 of of RB cord-356200-jp5ge300 121 6 been be VBN cord-356200-jp5ge300 121 7 in in IN cord-356200-jp5ge300 121 8 the the DT cord-356200-jp5ge300 121 9 business business NN cord-356200-jp5ge300 121 10 now now RB cord-356200-jp5ge300 121 11 for for IN cord-356200-jp5ge300 121 12 many many JJ cord-356200-jp5ge300 121 13 , , , cord-356200-jp5ge300 121 14 many many JJ cord-356200-jp5ge300 121 15 years year NNS cord-356200-jp5ge300 121 16 , , , cord-356200-jp5ge300 122 1 so so RB cord-356200-jp5ge300 122 2 he -PRON- PRP cord-356200-jp5ge300 122 3 's be VBZ cord-356200-jp5ge300 122 4 seen see VBN cord-356200-jp5ge300 122 5 the the DT cord-356200-jp5ge300 122 6 ups up NNS cord-356200-jp5ge300 122 7 and and CC cord-356200-jp5ge300 122 8 downs down NNS cord-356200-jp5ge300 122 9 . . . cord-356200-jp5ge300 123 1 So so RB cord-356200-jp5ge300 123 2 , , , cord-356200-jp5ge300 123 3 y y NNP cord-356200-jp5ge300 123 4 rather rather RB cord-356200-jp5ge300 123 5 than than IN cord-356200-jp5ge300 123 6 flicking flick VBG cord-356200-jp5ge300 123 7 people people NNS cord-356200-jp5ge300 123 8 , , , cord-356200-jp5ge300 123 9 when when WRB cord-356200-jp5ge300 123 10 the the DT cord-356200-jp5ge300 123 11 business business NN cord-356200-jp5ge300 123 12 comes come VBZ cord-356200-jp5ge300 123 13 back back RB cord-356200-jp5ge300 123 14 , , , cord-356200-jp5ge300 123 15 you -PRON- PRP cord-356200-jp5ge300 123 16 're be VBP cord-356200-jp5ge300 123 17 then then RB cord-356200-jp5ge300 123 18 left leave VBN cord-356200-jp5ge300 123 19 with with IN cord-356200-jp5ge300 123 20 a a DT cord-356200-jp5ge300 123 21 , , , cord-356200-jp5ge300 123 22 not not RB cord-356200-jp5ge300 123 23 enough enough JJ cord-356200-jp5ge300 123 24 staff staff NN cord-356200-jp5ge300 123 25 or or CC cord-356200-jp5ge300 123 26 b b NN cord-356200-jp5ge300 123 27 , , , cord-356200-jp5ge300 123 28 you -PRON- PRP cord-356200-jp5ge300 123 29 have have VBP cord-356200-jp5ge300 123 30 to to TO cord-356200-jp5ge300 123 31 retrain retrain VB cord-356200-jp5ge300 123 32 everybody everybody NN cord-356200-jp5ge300 123 33 , , , cord-356200-jp5ge300 123 34 so so RB cord-356200-jp5ge300 123 35 the the DT cord-356200-jp5ge300 123 36 customer customer NN cord-356200-jp5ge300 123 37 service service NN cord-356200-jp5ge300 123 38 goes go VBZ cord-356200-jp5ge300 123 39 down down RB cord-356200-jp5ge300 124 1 , , , cord-356200-jp5ge300 124 2 consequently consequently RB cord-356200-jp5ge300 124 3 you -PRON- PRP cord-356200-jp5ge300 124 4 lose lose VBP cord-356200-jp5ge300 124 5 more more JJR cord-356200-jp5ge300 124 6 business business NN cord-356200-jp5ge300 124 7 . . . cord-356200-jp5ge300 125 1 ( ( -LRB- cord-356200-jp5ge300 125 2 Martin Martin NNP cord-356200-jp5ge300 125 3 , , , cord-356200-jp5ge300 125 4 coach coach NN cord-356200-jp5ge300 125 5 company company NN cord-356200-jp5ge300 125 6 , , , cord-356200-jp5ge300 125 7 S s NN cord-356200-jp5ge300 125 8 : : : cord-356200-jp5ge300 125 9 500 500 CD cord-356200-jp5ge300 125 10 ) ) -RRB- cord-356200-jp5ge300 126 1 Nobody nobody NN cord-356200-jp5ge300 126 2 lost lose VBD cord-356200-jp5ge300 126 3 their -PRON- PRP$ cord-356200-jp5ge300 126 4 job job NN cord-356200-jp5ge300 126 5 , , , cord-356200-jp5ge300 126 6 and and CC cord-356200-jp5ge300 126 7 y y NNP cord-356200-jp5ge300 127 1 that that DT cord-356200-jp5ge300 127 2 's be VBZ cord-356200-jp5ge300 127 3 why why WRB cord-356200-jp5ge300 127 4 the the DT cord-356200-jp5ge300 127 5 management management NN cord-356200-jp5ge300 127 6 volunteered volunteer VBD cord-356200-jp5ge300 127 7 to to TO cord-356200-jp5ge300 127 8 take take VB cord-356200-jp5ge300 127 9 a a DT cord-356200-jp5ge300 127 10 20 20 CD cord-356200-jp5ge300 127 11 % % NN cord-356200-jp5ge300 127 12 pay pay NN cord-356200-jp5ge300 127 13 cut cut NN cord-356200-jp5ge300 127 14 , , , cord-356200-jp5ge300 127 15 because because IN cord-356200-jp5ge300 127 16 they -PRON- PRP cord-356200-jp5ge300 127 17 wanted want VBD cord-356200-jp5ge300 127 18 to to TO cord-356200-jp5ge300 127 19 have have VB cord-356200-jp5ge300 127 20 their -PRON- PRP$ cord-356200-jp5ge300 127 21 staff staff NN cord-356200-jp5ge300 127 22 there there RB cord-356200-jp5ge300 127 23 , , , cord-356200-jp5ge300 127 24 so so IN cord-356200-jp5ge300 127 25 that that IN cord-356200-jp5ge300 127 26 when when WRB cord-356200-jp5ge300 127 27 business business NN cord-356200-jp5ge300 127 28 picked pick VBD cord-356200-jp5ge300 127 29 up up RP cord-356200-jp5ge300 127 30 , , , cord-356200-jp5ge300 127 31 they -PRON- PRP cord-356200-jp5ge300 127 32 would would MD cord-356200-jp5ge300 127 33 n't not RB cord-356200-jp5ge300 127 34 have have VB cord-356200-jp5ge300 127 35 lost lose VBN cord-356200-jp5ge300 127 36 all all DT cord-356200-jp5ge300 127 37 crucial crucial JJ cord-356200-jp5ge300 127 38 staffy staffy NN cord-356200-jp5ge300 127 39 ( ( -LRB- cord-356200-jp5ge300 127 40 Renata Renata NNP cord-356200-jp5ge300 127 41 , , , cord-356200-jp5ge300 127 42 tour tour NN cord-356200-jp5ge300 127 43 operator operator NN cord-356200-jp5ge300 127 44 , , , cord-356200-jp5ge300 127 45 S S NNP cord-356200-jp5ge300 127 46 ) ) -RRB- cord-356200-jp5ge300 128 1 All all DT cord-356200-jp5ge300 128 2 staff staff NN cord-356200-jp5ge300 128 3 were be VBD cord-356200-jp5ge300 128 4 met meet VBN cord-356200-jp5ge300 128 5 and and CC cord-356200-jp5ge300 128 6 because because IN cord-356200-jp5ge300 128 7 ours our NNS cord-356200-jp5ge300 128 8 are be VBP cord-356200-jp5ge300 128 9 on on IN cord-356200-jp5ge300 128 10 hourly hourly JJ cord-356200-jp5ge300 128 11 shiftwork shiftwork NN cord-356200-jp5ge300 128 12 arrangements arrangement NNS cord-356200-jp5ge300 129 1 y -PRON- PRP cord-356200-jp5ge300 129 2 all all PDT cord-356200-jp5ge300 129 3 the the DT cord-356200-jp5ge300 129 4 drivers driver NNS cord-356200-jp5ge300 129 5 that that WDT cord-356200-jp5ge300 129 6 were be VBD cord-356200-jp5ge300 129 7 working work VBG cord-356200-jp5ge300 129 8 y y PRP cord-356200-jp5ge300 129 9 40 40 CD cord-356200-jp5ge300 129 10 or or CC cord-356200-jp5ge300 129 11 50 50 CD cord-356200-jp5ge300 129 12 hour hour NN cord-356200-jp5ge300 129 13 weeks week NNS cord-356200-jp5ge300 129 14 , , , cord-356200-jp5ge300 129 15 were be VBD cord-356200-jp5ge300 129 16 reduced reduce VBN cord-356200-jp5ge300 129 17 to to IN cord-356200-jp5ge300 129 18 15 15 CD cord-356200-jp5ge300 129 19 and and CC cord-356200-jp5ge300 129 20 20 20 CD cord-356200-jp5ge300 129 21 , , , cord-356200-jp5ge300 129 22 and and CC cord-356200-jp5ge300 129 23 they -PRON- PRP cord-356200-jp5ge300 129 24 agreed agree VBD cord-356200-jp5ge300 129 25 , , , cord-356200-jp5ge300 129 26 because because IN cord-356200-jp5ge300 129 27 we -PRON- PRP cord-356200-jp5ge300 129 28 wanted want VBD cord-356200-jp5ge300 129 29 to to TO cord-356200-jp5ge300 129 30 maintain maintain VB cord-356200-jp5ge300 129 31 the the DT cord-356200-jp5ge300 129 32 skill skill NN cord-356200-jp5ge300 129 33 base base NN cord-356200-jp5ge300 129 34 that that WDT cord-356200-jp5ge300 129 35 we -PRON- PRP cord-356200-jp5ge300 129 36 had have VBD cord-356200-jp5ge300 129 37 , , , cord-356200-jp5ge300 129 38 y y NNP cord-356200-jp5ge300 129 39 ( ( -LRB- cord-356200-jp5ge300 129 40 Pat Pat NNP cord-356200-jp5ge300 129 41 , , , cord-356200-jp5ge300 129 42 tour tour NN cord-356200-jp5ge300 129 43 operator operator NN cord-356200-jp5ge300 129 44 , , , cord-356200-jp5ge300 129 45 GC GC NNP cord-356200-jp5ge300 129 46 : : : cord-356200-jp5ge300 129 47 100 100 CD cord-356200-jp5ge300 129 48 ) ) -RRB- cord-356200-jp5ge300 130 1 Many many JJ cord-356200-jp5ge300 130 2 interviewees interviewee NNS cord-356200-jp5ge300 130 3 acknowledged acknowledge VBD cord-356200-jp5ge300 130 4 the the DT cord-356200-jp5ge300 130 5 importance importance NN cord-356200-jp5ge300 130 6 of of IN cord-356200-jp5ge300 130 7 keeping keep VBG cord-356200-jp5ge300 130 8 staff staff NN cord-356200-jp5ge300 130 9 informed inform VBN cord-356200-jp5ge300 130 10 as as IN cord-356200-jp5ge300 130 11 to to IN cord-356200-jp5ge300 130 12 what what WP cord-356200-jp5ge300 130 13 was be VBD cord-356200-jp5ge300 130 14 happening happen VBG cord-356200-jp5ge300 130 15 and and CC cord-356200-jp5ge300 130 16 involved involve VBD cord-356200-jp5ge300 130 17 them -PRON- PRP cord-356200-jp5ge300 130 18 in in IN cord-356200-jp5ge300 130 19 decision decision NN cord-356200-jp5ge300 130 20 - - HYPH cord-356200-jp5ge300 130 21 making make VBG cord-356200-jp5ge300 130 22 about about IN cord-356200-jp5ge300 130 23 employment employment NN cord-356200-jp5ge300 130 24 options option NNS cord-356200-jp5ge300 130 25 : : : cord-356200-jp5ge300 131 1 [ [ -LRB- cord-356200-jp5ge300 131 2 we -PRON- PRP cord-356200-jp5ge300 131 3 ] ] -RRB- cord-356200-jp5ge300 131 4 kept keep VBD cord-356200-jp5ge300 131 5 them -PRON- PRP cord-356200-jp5ge300 131 6 very very RB cord-356200-jp5ge300 131 7 much much RB cord-356200-jp5ge300 131 8 informed informed JJ cord-356200-jp5ge300 131 9 of of IN cord-356200-jp5ge300 131 10 what what WP cord-356200-jp5ge300 131 11 was be VBD cord-356200-jp5ge300 131 12 going go VBG cord-356200-jp5ge300 131 13 on on RP cord-356200-jp5ge300 131 14 within within IN cord-356200-jp5ge300 131 15 the the DT cord-356200-jp5ge300 131 16 market market NN cord-356200-jp5ge300 131 17 . . . cord-356200-jp5ge300 132 1 I -PRON- PRP cord-356200-jp5ge300 132 2 also also RB cord-356200-jp5ge300 132 3 made make VBD cord-356200-jp5ge300 132 4 a a DT cord-356200-jp5ge300 132 5 commitment commitment NN cord-356200-jp5ge300 132 6 to to IN cord-356200-jp5ge300 132 7 them -PRON- PRP cord-356200-jp5ge300 132 8 that that IN cord-356200-jp5ge300 132 9 y y NNP cord-356200-jp5ge300 132 10 there there EX cord-356200-jp5ge300 132 11 would would MD cord-356200-jp5ge300 132 12 not not RB cord-356200-jp5ge300 132 13 be be VB cord-356200-jp5ge300 132 14 any any DT cord-356200-jp5ge300 132 15 kneejerk kneejerk JJ cord-356200-jp5ge300 132 16 reactions reaction NNS cord-356200-jp5ge300 132 17 to to IN cord-356200-jp5ge300 132 18 what what WP cord-356200-jp5ge300 132 19 was be VBD cord-356200-jp5ge300 132 20 transpiring transpire VBG cord-356200-jp5ge300 132 21 and and CC cord-356200-jp5ge300 132 22 that that IN cord-356200-jp5ge300 132 23 we -PRON- PRP cord-356200-jp5ge300 132 24 would would MD cord-356200-jp5ge300 132 25 keep keep VB cord-356200-jp5ge300 132 26 them -PRON- PRP cord-356200-jp5ge300 132 27 informed informed JJ cord-356200-jp5ge300 132 28 as as IN cord-356200-jp5ge300 132 29 to to IN cord-356200-jp5ge300 132 30 what what WP cord-356200-jp5ge300 132 31 y y NN cord-356200-jp5ge300 132 32 the the DT cord-356200-jp5ge300 132 33 consequences consequence NNS cord-356200-jp5ge300 132 34 of of IN cord-356200-jp5ge300 132 35 any any DT cord-356200-jp5ge300 132 36 , , , cord-356200-jp5ge300 132 37 if if IN cord-356200-jp5ge300 132 38 any any DT cord-356200-jp5ge300 132 39 significant significant JJ cord-356200-jp5ge300 132 40 down down NN cord-356200-jp5ge300 132 41 - - HYPH cord-356200-jp5ge300 132 42 turn turn NN cord-356200-jp5ge300 132 43 in in IN cord-356200-jp5ge300 132 44 business business NN cord-356200-jp5ge300 132 45 would would MD cord-356200-jp5ge300 132 46 occur occur VB cord-356200-jp5ge300 132 47 . . . cord-356200-jp5ge300 133 1 I -PRON- PRP cord-356200-jp5ge300 133 2 think think VBP cord-356200-jp5ge300 133 3 if if IN cord-356200-jp5ge300 133 4 you -PRON- PRP cord-356200-jp5ge300 133 5 communicate communicate VBP cord-356200-jp5ge300 133 6 well well RB cord-356200-jp5ge300 133 7 with with IN cord-356200-jp5ge300 133 8 your -PRON- PRP$ cord-356200-jp5ge300 133 9 staff staff NN cord-356200-jp5ge300 133 10 and and CC cord-356200-jp5ge300 133 11 they -PRON- PRP cord-356200-jp5ge300 133 12 have have VBP cord-356200-jp5ge300 133 13 an an DT cord-356200-jp5ge300 133 14 understanding understanding NN cord-356200-jp5ge300 133 15 of of IN cord-356200-jp5ge300 133 16 what what WP cord-356200-jp5ge300 133 17 's be VBZ cord-356200-jp5ge300 133 18 going go VBG cord-356200-jp5ge300 133 19 on on RP cord-356200-jp5ge300 133 20 , , , cord-356200-jp5ge300 133 21 they -PRON- PRP cord-356200-jp5ge300 133 22 also also RB cord-356200-jp5ge300 133 23 understand understand VBP cord-356200-jp5ge300 133 24 what what WP cord-356200-jp5ge300 133 25 is be VBZ cord-356200-jp5ge300 133 26 required require VBN cord-356200-jp5ge300 133 27 and and CC cord-356200-jp5ge300 133 28 the the DT cord-356200-jp5ge300 133 29 needs need NNS cord-356200-jp5ge300 133 30 of of IN cord-356200-jp5ge300 133 31 the the DT cord-356200-jp5ge300 133 32 business business NN cord-356200-jp5ge300 133 33 y y NNP cord-356200-jp5ge300 134 1 they -PRON- PRP cord-356200-jp5ge300 134 2 feel feel VBP cord-356200-jp5ge300 134 3 comfortable comfortable JJ cord-356200-jp5ge300 134 4 about about IN cord-356200-jp5ge300 134 5 things thing NNS cord-356200-jp5ge300 134 6 that that WDT cord-356200-jp5ge300 134 7 are be VBP cord-356200-jp5ge300 134 8 happening happen VBG cord-356200-jp5ge300 134 9 around around IN cord-356200-jp5ge300 134 10 them -PRON- PRP cord-356200-jp5ge300 134 11 . . . cord-356200-jp5ge300 135 1 ( ( -LRB- cord-356200-jp5ge300 135 2 Michael Michael NNP cord-356200-jp5ge300 135 3 , , , cord-356200-jp5ge300 135 4 accommodation accommodation NN cord-356200-jp5ge300 135 5 , , , cord-356200-jp5ge300 135 6 A a NN cord-356200-jp5ge300 135 7 : : : cord-356200-jp5ge300 135 8 130 130 CD cord-356200-jp5ge300 135 9 ) ) -RRB- cord-356200-jp5ge300 136 1 I -PRON- PRP cord-356200-jp5ge300 136 2 spoke speak VBD cord-356200-jp5ge300 136 3 to to IN cord-356200-jp5ge300 136 4 my -PRON- PRP$ cord-356200-jp5ge300 136 5 staff staff NN cord-356200-jp5ge300 137 1 and and CC cord-356200-jp5ge300 137 2 I -PRON- PRP cord-356200-jp5ge300 137 3 had have VBD cord-356200-jp5ge300 137 4 2 2 CD cord-356200-jp5ge300 137 5 choices choice NNS cord-356200-jp5ge300 137 6 , , , cord-356200-jp5ge300 137 7 either either CC cord-356200-jp5ge300 137 8 put put VBD cord-356200-jp5ge300 137 9 some some DT cord-356200-jp5ge300 137 10 off off RP cord-356200-jp5ge300 137 11 y y NN cord-356200-jp5ge300 137 12 or or CC cord-356200-jp5ge300 137 13 cut cut VBD cord-356200-jp5ge300 137 14 back back RP cord-356200-jp5ge300 137 15 their -PRON- PRP$ cord-356200-jp5ge300 137 16 hours hour NNS cord-356200-jp5ge300 137 17 . . . cord-356200-jp5ge300 138 1 So so RB cord-356200-jp5ge300 138 2 I -PRON- PRP cord-356200-jp5ge300 138 3 brought bring VBD cord-356200-jp5ge300 138 4 them -PRON- PRP cord-356200-jp5ge300 138 5 in in RP cord-356200-jp5ge300 138 6 here here RB cord-356200-jp5ge300 139 1 [ [ -LRB- cord-356200-jp5ge300 139 2 coffee coffee NN cord-356200-jp5ge300 139 3 shop shop NN cord-356200-jp5ge300 139 4 ] ] -RRB- cord-356200-jp5ge300 140 1 y y NNP cord-356200-jp5ge300 140 2 one one CD cord-356200-jp5ge300 140 3 by by IN cord-356200-jp5ge300 140 4 one one CD cord-356200-jp5ge300 140 5 , , , cord-356200-jp5ge300 140 6 had have VBD cord-356200-jp5ge300 140 7 10 10 CD cord-356200-jp5ge300 140 8 coffees coffee NNS cord-356200-jp5ge300 140 9 a a DT cord-356200-jp5ge300 140 10 day day NN cord-356200-jp5ge300 140 11 , , , cord-356200-jp5ge300 140 12 and and CC cord-356200-jp5ge300 140 13 they -PRON- PRP cord-356200-jp5ge300 140 14 all all DT cord-356200-jp5ge300 140 15 agreed agree VBD cord-356200-jp5ge300 140 16 that that IN cord-356200-jp5ge300 140 17 they -PRON- PRP cord-356200-jp5ge300 140 18 'd 'd MD cord-356200-jp5ge300 140 19 be be VB cord-356200-jp5ge300 140 20 happy happy JJ cord-356200-jp5ge300 140 21 to to TO cord-356200-jp5ge300 140 22 just just RB cord-356200-jp5ge300 140 23 have have VB cord-356200-jp5ge300 140 24 a a DT cord-356200-jp5ge300 140 25 day day NN cord-356200-jp5ge300 140 26 or or CC cord-356200-jp5ge300 140 27 so so RB cord-356200-jp5ge300 140 28 off off RB cord-356200-jp5ge300 140 29 during during IN cord-356200-jp5ge300 140 30 the the DT cord-356200-jp5ge300 140 31 week week NN cord-356200-jp5ge300 140 32 , , , cord-356200-jp5ge300 140 33 no no DT cord-356200-jp5ge300 140 34 pay pay NN cord-356200-jp5ge300 140 35 , , , cord-356200-jp5ge300 140 36 so so RB cord-356200-jp5ge300 141 1 we -PRON- PRP cord-356200-jp5ge300 141 2 effectively effectively RB cord-356200-jp5ge300 141 3 got get VBD cord-356200-jp5ge300 141 4 rid rid VBN cord-356200-jp5ge300 141 5 of of IN cord-356200-jp5ge300 142 1 2 2 CD cord-356200-jp5ge300 142 2 staff staff NN cord-356200-jp5ge300 142 3 y y NNP cord-356200-jp5ge300 142 4 just just RB cord-356200-jp5ge300 142 5 generally generally RB cord-356200-jp5ge300 142 6 tighten tighten VBP cord-356200-jp5ge300 142 7 up up RP cord-356200-jp5ge300 142 8 , , , cord-356200-jp5ge300 142 9 try try VB cord-356200-jp5ge300 142 10 and and CC cord-356200-jp5ge300 142 11 ride ride VB cord-356200-jp5ge300 142 12 it -PRON- PRP cord-356200-jp5ge300 142 13 out out RP cord-356200-jp5ge300 142 14 because because IN cord-356200-jp5ge300 142 15 we -PRON- PRP cord-356200-jp5ge300 142 16 knew know VBD cord-356200-jp5ge300 142 17 that that IN cord-356200-jp5ge300 142 18 eventually eventually RB cord-356200-jp5ge300 142 19 consumer consumer NN cord-356200-jp5ge300 142 20 confidence confidence NN cord-356200-jp5ge300 142 21 would would MD cord-356200-jp5ge300 142 22 return return VB cord-356200-jp5ge300 142 23 . . . cord-356200-jp5ge300 143 1 ( ( -LRB- cord-356200-jp5ge300 143 2 Peter Peter NNP cord-356200-jp5ge300 143 3 , , , cord-356200-jp5ge300 143 4 transportation transportation NN cord-356200-jp5ge300 143 5 , , , cord-356200-jp5ge300 143 6 A a NN cord-356200-jp5ge300 143 7 : : : cord-356200-jp5ge300 143 8 6 6 LS cord-356200-jp5ge300 143 9 ) ) -RRB- cord-356200-jp5ge300 143 10 y y VBZ cord-356200-jp5ge300 143 11 from from IN cord-356200-jp5ge300 143 12 a a DT cord-356200-jp5ge300 143 13 company company NN cord-356200-jp5ge300 143 14 's 's POS cord-356200-jp5ge300 143 15 point point NN cord-356200-jp5ge300 143 16 of of IN cord-356200-jp5ge300 143 17 view view NN cord-356200-jp5ge300 143 18 , , , cord-356200-jp5ge300 143 19 we -PRON- PRP cord-356200-jp5ge300 143 20 did do VBD cord-356200-jp5ge300 143 21 realise realise VB cord-356200-jp5ge300 143 22 that that IN cord-356200-jp5ge300 143 23 at at IN cord-356200-jp5ge300 143 24 the the DT cord-356200-jp5ge300 143 25 time time NN cord-356200-jp5ge300 143 26 , , , cord-356200-jp5ge300 143 27 that that IN cord-356200-jp5ge300 143 28 there there EX cord-356200-jp5ge300 143 29 would would MD cord-356200-jp5ge300 143 30 be be VB cord-356200-jp5ge300 143 31 some some DT cord-356200-jp5ge300 143 32 anxt anxt NN cord-356200-jp5ge300 143 33 and and CC cord-356200-jp5ge300 143 34 anxiety anxiety NN cord-356200-jp5ge300 143 35 amongst amongst IN cord-356200-jp5ge300 143 36 our -PRON- PRP$ cord-356200-jp5ge300 143 37 staff staff NN cord-356200-jp5ge300 144 1 and and CC cord-356200-jp5ge300 144 2 y y NNP cord-356200-jp5ge300 144 3 we -PRON- PRP cord-356200-jp5ge300 144 4 had have VBD cord-356200-jp5ge300 144 5 a a DT cord-356200-jp5ge300 144 6 meeting meeting NN cord-356200-jp5ge300 144 7 with with IN cord-356200-jp5ge300 144 8 our -PRON- PRP$ cord-356200-jp5ge300 144 9 staff staff NN cord-356200-jp5ge300 144 10 y y NNP cord-356200-jp5ge300 144 11 from from IN cord-356200-jp5ge300 144 12 an an DT cord-356200-jp5ge300 144 13 employment employment NN cord-356200-jp5ge300 144 14 point point NN cord-356200-jp5ge300 144 15 of of IN cord-356200-jp5ge300 144 16 view view NN cord-356200-jp5ge300 144 17 , , , cord-356200-jp5ge300 144 18 y y NNP cord-356200-jp5ge300 144 19 it -PRON- PRP cord-356200-jp5ge300 144 20 takes take VBZ cord-356200-jp5ge300 144 21 y y NNP cord-356200-jp5ge300 144 22 a a DT cord-356200-jp5ge300 144 23 long long JJ cord-356200-jp5ge300 144 24 time time NN cord-356200-jp5ge300 144 25 to to TO cord-356200-jp5ge300 144 26 get get VB cord-356200-jp5ge300 144 27 , , , cord-356200-jp5ge300 144 28 to to TO cord-356200-jp5ge300 144 29 find find VB cord-356200-jp5ge300 144 30 the the DT cord-356200-jp5ge300 144 31 right right JJ cord-356200-jp5ge300 144 32 people people NNS cord-356200-jp5ge300 144 33 , , , cord-356200-jp5ge300 144 34 it -PRON- PRP cord-356200-jp5ge300 144 35 takes take VBZ cord-356200-jp5ge300 144 36 a a DT cord-356200-jp5ge300 144 37 long long JJ cord-356200-jp5ge300 144 38 time time NN cord-356200-jp5ge300 144 39 to to TO cord-356200-jp5ge300 144 40 get get VB cord-356200-jp5ge300 144 41 settled settle VBN cord-356200-jp5ge300 144 42 in in IN cord-356200-jp5ge300 145 1 , , , cord-356200-jp5ge300 145 2 it -PRON- PRP cord-356200-jp5ge300 145 3 takes take VBZ cord-356200-jp5ge300 145 4 a a DT cord-356200-jp5ge300 145 5 long long JJ cord-356200-jp5ge300 145 6 time time NN cord-356200-jp5ge300 145 7 to to TO cord-356200-jp5ge300 145 8 get get VB cord-356200-jp5ge300 145 9 them -PRON- PRP cord-356200-jp5ge300 145 10 being be VBG cord-356200-jp5ge300 145 11 a a DT cord-356200-jp5ge300 145 12 very very RB cord-356200-jp5ge300 145 13 important important JJ cord-356200-jp5ge300 145 14 person person NN cord-356200-jp5ge300 145 15 for for IN cord-356200-jp5ge300 145 16 our -PRON- PRP$ cord-356200-jp5ge300 145 17 clients client NNS cord-356200-jp5ge300 145 18 , , , cord-356200-jp5ge300 145 19 y y NNP cord-356200-jp5ge300 145 20 the the DT cord-356200-jp5ge300 145 21 thought thought NN cord-356200-jp5ge300 145 22 of of IN cord-356200-jp5ge300 145 23 having have VBG cord-356200-jp5ge300 145 24 to to TO cord-356200-jp5ge300 145 25 lose lose VB cord-356200-jp5ge300 145 26 any any DT cord-356200-jp5ge300 145 27 of of IN cord-356200-jp5ge300 145 28 them -PRON- PRP cord-356200-jp5ge300 145 29 , , , cord-356200-jp5ge300 145 30 it -PRON- PRP cord-356200-jp5ge300 145 31 's be VBZ cord-356200-jp5ge300 145 32 not not RB cord-356200-jp5ge300 145 33 a a DT cord-356200-jp5ge300 145 34 good good JJ cord-356200-jp5ge300 145 35 thought thought NN cord-356200-jp5ge300 145 36 in in IN cord-356200-jp5ge300 145 37 anybody anybody NN cord-356200-jp5ge300 145 38 's 's POS cord-356200-jp5ge300 145 39 mind mind NN cord-356200-jp5ge300 145 40 y y NNP cord-356200-jp5ge300 146 1 and and CC cord-356200-jp5ge300 146 2 so so RB cord-356200-jp5ge300 146 3 , , , cord-356200-jp5ge300 146 4 I -PRON- PRP cord-356200-jp5ge300 146 5 'm be VBP cord-356200-jp5ge300 146 6 very very RB cord-356200-jp5ge300 146 7 pleased pleased JJ cord-356200-jp5ge300 146 8 to to TO cord-356200-jp5ge300 146 9 say say VB cord-356200-jp5ge300 146 10 no no UH cord-356200-jp5ge300 146 11 , , , cord-356200-jp5ge300 146 12 we -PRON- PRP cord-356200-jp5ge300 146 13 did do VBD cord-356200-jp5ge300 146 14 n't not RB cord-356200-jp5ge300 146 15 have have VB cord-356200-jp5ge300 146 16 to to TO cord-356200-jp5ge300 146 17 retrench retrench VB cord-356200-jp5ge300 146 18 anybodyy anybodyy NNP cord-356200-jp5ge300 147 1 ( ( -LRB- cord-356200-jp5ge300 147 2 Trevor Trevor NNP cord-356200-jp5ge300 147 3 , , , cord-356200-jp5ge300 147 4 business business NN cord-356200-jp5ge300 147 5 tourism tourism NN cord-356200-jp5ge300 147 6 : : : cord-356200-jp5ge300 148 1 500 500 LS cord-356200-jp5ge300 148 2 ) ) -RRB- cord-356200-jp5ge300 148 3 I -PRON- PRP cord-356200-jp5ge300 148 4 addressed address VBD cord-356200-jp5ge300 148 5 100 100 CD cord-356200-jp5ge300 148 6 staff staff NN cord-356200-jp5ge300 148 7 out out RP cord-356200-jp5ge300 148 8 in in IN cord-356200-jp5ge300 148 9 the the DT cord-356200-jp5ge300 148 10 depot depot NN cord-356200-jp5ge300 148 11 standing stand VBG cord-356200-jp5ge300 148 12 on on IN cord-356200-jp5ge300 148 13 step step NN cord-356200-jp5ge300 149 1 and and CC cord-356200-jp5ge300 149 2 I -PRON- PRP cord-356200-jp5ge300 149 3 'm be VBP cord-356200-jp5ge300 149 4 crying cry VBG cord-356200-jp5ge300 149 5 y y NNP cord-356200-jp5ge300 150 1 and and CC cord-356200-jp5ge300 150 2 I -PRON- PRP cord-356200-jp5ge300 150 3 said say VBD cord-356200-jp5ge300 150 4 to to IN cord-356200-jp5ge300 150 5 them -PRON- PRP cord-356200-jp5ge300 150 6 , , , cord-356200-jp5ge300 150 7 ' ' `` cord-356200-jp5ge300 150 8 ' ' `` cord-356200-jp5ge300 150 9 I -PRON- PRP cord-356200-jp5ge300 150 10 'm be VBP cord-356200-jp5ge300 150 11 sorry sorry JJ cord-356200-jp5ge300 150 12 , , , cord-356200-jp5ge300 150 13 but but CC cord-356200-jp5ge300 150 14 it -PRON- PRP cord-356200-jp5ge300 150 15 's be VBZ cord-356200-jp5ge300 150 16 not not RB cord-356200-jp5ge300 150 17 out out IN cord-356200-jp5ge300 150 18 of of IN cord-356200-jp5ge300 150 19 poor poor JJ cord-356200-jp5ge300 150 20 service service NN cord-356200-jp5ge300 150 21 or or CC cord-356200-jp5ge300 150 22 poor poor JJ cord-356200-jp5ge300 150 23 management management NN cord-356200-jp5ge300 150 24 or or CC cord-356200-jp5ge300 150 25 poor poor JJ cord-356200-jp5ge300 150 26 practices practice NNS cord-356200-jp5ge300 150 27 by by IN cord-356200-jp5ge300 150 28 you -PRON- PRP cord-356200-jp5ge300 150 29 or or CC cord-356200-jp5ge300 150 30 I -PRON- PRP cord-356200-jp5ge300 150 31 or or CC cord-356200-jp5ge300 150 32 anybody anybody NN cord-356200-jp5ge300 150 33 , , , cord-356200-jp5ge300 150 34 it -PRON- PRP cord-356200-jp5ge300 150 35 's be VBZ cord-356200-jp5ge300 150 36 totally totally RB cord-356200-jp5ge300 150 37 out out IN cord-356200-jp5ge300 150 38 of of IN cord-356200-jp5ge300 150 39 our -PRON- PRP$ cord-356200-jp5ge300 150 40 control control NN cord-356200-jp5ge300 151 1 and and CC cord-356200-jp5ge300 151 2 we -PRON- PRP cord-356200-jp5ge300 151 3 're be VBP cord-356200-jp5ge300 151 4 just just RB cord-356200-jp5ge300 151 5 going go VBG cord-356200-jp5ge300 151 6 to to TO cord-356200-jp5ge300 151 7 do do VB cord-356200-jp5ge300 151 8 the the DT cord-356200-jp5ge300 151 9 best good JJS cord-356200-jp5ge300 151 10 we -PRON- PRP cord-356200-jp5ge300 151 11 can can MD cord-356200-jp5ge300 151 12 to to TO cord-356200-jp5ge300 151 13 hold hold VB cord-356200-jp5ge300 151 14 it -PRON- PRP cord-356200-jp5ge300 151 15 together together RB cord-356200-jp5ge300 152 1 and and CC cord-356200-jp5ge300 152 2 I -PRON- PRP cord-356200-jp5ge300 152 3 'm be VBP cord-356200-jp5ge300 152 4 imploring implore VBG cord-356200-jp5ge300 152 5 you -PRON- PRP cord-356200-jp5ge300 152 6 to to TO cord-356200-jp5ge300 152 7 help help VB cord-356200-jp5ge300 152 8 us -PRON- PRP cord-356200-jp5ge300 152 9 to to IN cord-356200-jp5ge300 152 10 that that DT cord-356200-jp5ge300 152 11 ' ' '' cord-356200-jp5ge300 152 12 ' ' '' cord-356200-jp5ge300 152 13 . . . cord-356200-jp5ge300 153 1 They -PRON- PRP cord-356200-jp5ge300 153 2 did do VBD cord-356200-jp5ge300 153 3 , , , cord-356200-jp5ge300 153 4 you -PRON- PRP cord-356200-jp5ge300 153 5 know know VBP cord-356200-jp5ge300 153 6 , , , cord-356200-jp5ge300 153 7 they -PRON- PRP cord-356200-jp5ge300 153 8 did do VBD cord-356200-jp5ge300 153 9 , , , cord-356200-jp5ge300 153 10 which which WDT cord-356200-jp5ge300 153 11 was be VBD cord-356200-jp5ge300 153 12 really really RB cord-356200-jp5ge300 153 13 good good JJ cord-356200-jp5ge300 153 14 . . . cord-356200-jp5ge300 154 1 ( ( -LRB- cord-356200-jp5ge300 154 2 Pat Pat NNP cord-356200-jp5ge300 154 3 , , , cord-356200-jp5ge300 154 4 tour tour NN cord-356200-jp5ge300 154 5 operator operator NN cord-356200-jp5ge300 154 6 , , , cord-356200-jp5ge300 154 7 GC GC NNP cord-356200-jp5ge300 154 8 : : : cord-356200-jp5ge300 154 9 100 100 CD cord-356200-jp5ge300 154 10 ) ) -RRB- cord-356200-jp5ge300 155 1 In in IN cord-356200-jp5ge300 155 2 summary summary NN cord-356200-jp5ge300 155 3 , , , cord-356200-jp5ge300 155 4 the the DT cord-356200-jp5ge300 155 5 importance importance NN cord-356200-jp5ge300 155 6 of of IN cord-356200-jp5ge300 155 7 communicating communicate VBG cord-356200-jp5ge300 155 8 with with IN cord-356200-jp5ge300 155 9 staff staff NN cord-356200-jp5ge300 155 10 in in IN cord-356200-jp5ge300 155 11 times time NNS cord-356200-jp5ge300 155 12 of of IN cord-356200-jp5ge300 155 13 uncertainty uncertainty NN cord-356200-jp5ge300 155 14 was be VBD cord-356200-jp5ge300 155 15 widely widely RB cord-356200-jp5ge300 155 16 recognised recognise VBN cord-356200-jp5ge300 155 17 , , , cord-356200-jp5ge300 155 18 confirming confirm VBG cord-356200-jp5ge300 155 19 Heath Heath NNP cord-356200-jp5ge300 155 20 ( ( -LRB- cord-356200-jp5ge300 155 21 1998 1998 CD cord-356200-jp5ge300 155 22 ) ) -RRB- cord-356200-jp5ge300 155 23 . . . cord-356200-jp5ge300 156 1 It -PRON- PRP cord-356200-jp5ge300 156 2 was be VBD cord-356200-jp5ge300 156 3 also also RB cord-356200-jp5ge300 156 4 generally generally RB cord-356200-jp5ge300 156 5 accepted accept VBN cord-356200-jp5ge300 156 6 that that IN cord-356200-jp5ge300 156 7 it -PRON- PRP cord-356200-jp5ge300 156 8 was be VBD cord-356200-jp5ge300 156 9 imperative imperative JJ cord-356200-jp5ge300 156 10 to to TO cord-356200-jp5ge300 156 11 retain retain VB cord-356200-jp5ge300 156 12 staff staff NN cord-356200-jp5ge300 156 13 if if IN cord-356200-jp5ge300 156 14 at at RB cord-356200-jp5ge300 156 15 all all RB cord-356200-jp5ge300 156 16 possible possible JJ cord-356200-jp5ge300 156 17 and and CC cord-356200-jp5ge300 156 18 flexible flexible JJ cord-356200-jp5ge300 156 19 work work NN cord-356200-jp5ge300 156 20 - - HYPH cord-356200-jp5ge300 156 21 time time NN cord-356200-jp5ge300 156 22 arrangements arrangement NNS cord-356200-jp5ge300 156 23 were be VBD cord-356200-jp5ge300 156 24 instrumental instrumental JJ cord-356200-jp5ge300 156 25 in in IN cord-356200-jp5ge300 156 26 allowing allow VBG cord-356200-jp5ge300 156 27 this this DT cord-356200-jp5ge300 156 28 to to TO cord-356200-jp5ge300 156 29 happen happen VB cord-356200-jp5ge300 156 30 , , , cord-356200-jp5ge300 156 31 corroborating corroborate VBG cord-356200-jp5ge300 156 32 the the DT cord-356200-jp5ge300 156 33 findings finding NNS cord-356200-jp5ge300 156 34 of of IN cord-356200-jp5ge300 156 35 Buultjens Buultjens NNP cord-356200-jp5ge300 156 36 and and CC cord-356200-jp5ge300 156 37 Howard Howard NNP cord-356200-jp5ge300 156 38 ( ( -LRB- cord-356200-jp5ge300 156 39 2001 2001 CD cord-356200-jp5ge300 156 40 ) ) -RRB- cord-356200-jp5ge300 156 41 . . . cord-356200-jp5ge300 157 1 There there EX cord-356200-jp5ge300 157 2 was be VBD cord-356200-jp5ge300 157 3 also also RB cord-356200-jp5ge300 157 4 evidence evidence NN cord-356200-jp5ge300 157 5 of of IN cord-356200-jp5ge300 157 6 management management NN cord-356200-jp5ge300 157 7 and and CC cord-356200-jp5ge300 157 8 staff staff NN cord-356200-jp5ge300 157 9 ' ' '' cord-356200-jp5ge300 157 10 pulling pull VBG cord-356200-jp5ge300 157 11 together together RB cord-356200-jp5ge300 157 12 ' ' '' cord-356200-jp5ge300 157 13 during during IN cord-356200-jp5ge300 157 14 this this DT cord-356200-jp5ge300 157 15 time time NN cord-356200-jp5ge300 157 16 , , , cord-356200-jp5ge300 157 17 as as IN cord-356200-jp5ge300 157 18 suggested suggest VBN cord-356200-jp5ge300 157 19 happened happen VBN cord-356200-jp5ge300 157 20 by by IN cord-356200-jp5ge300 157 21 Hickman Hickman NNP cord-356200-jp5ge300 157 22 and and CC cord-356200-jp5ge300 157 23 Crandall Crandall NNP cord-356200-jp5ge300 157 24 ( ( -LRB- cord-356200-jp5ge300 157 25 1997 1997 CD cord-356200-jp5ge300 157 26 ) ) -RRB- cord-356200-jp5ge300 157 27 . . . cord-356200-jp5ge300 158 1 With with IN cord-356200-jp5ge300 158 2 respect respect NN cord-356200-jp5ge300 158 3 to to IN cord-356200-jp5ge300 158 4 the the DT cord-356200-jp5ge300 158 5 organisational organisational JJ cord-356200-jp5ge300 158 6 learning learning NN cord-356200-jp5ge300 158 7 which which WDT cord-356200-jp5ge300 158 8 had have VBD cord-356200-jp5ge300 158 9 taken take VBN cord-356200-jp5ge300 158 10 place place NN cord-356200-jp5ge300 158 11 as as IN cord-356200-jp5ge300 158 12 a a DT cord-356200-jp5ge300 158 13 result result NN cord-356200-jp5ge300 158 14 of of IN cord-356200-jp5ge300 158 15 the the DT cord-356200-jp5ge300 158 16 events event NNS cord-356200-jp5ge300 158 17 of of IN cord-356200-jp5ge300 158 18 2001 2001 CD cord-356200-jp5ge300 158 19 , , , cord-356200-jp5ge300 158 20 there there EX cord-356200-jp5ge300 158 21 were be VBD cord-356200-jp5ge300 158 22 a a DT cord-356200-jp5ge300 158 23 variety variety NN cord-356200-jp5ge300 158 24 of of IN cord-356200-jp5ge300 158 25 responses response NNS cord-356200-jp5ge300 158 26 . . . cord-356200-jp5ge300 159 1 A a DT cord-356200-jp5ge300 159 2 number number NN cord-356200-jp5ge300 159 3 of of IN cord-356200-jp5ge300 159 4 interviewees interviewee NNS cord-356200-jp5ge300 159 5 were be VBD cord-356200-jp5ge300 159 6 satisfied satisfied JJ cord-356200-jp5ge300 159 7 with with IN cord-356200-jp5ge300 159 8 their -PRON- PRP$ cord-356200-jp5ge300 159 9 responses response NNS cord-356200-jp5ge300 159 10 and and CC cord-356200-jp5ge300 159 11 did do VBD cord-356200-jp5ge300 159 12 not not RB cord-356200-jp5ge300 159 13 see see VB cord-356200-jp5ge300 159 14 the the DT cord-356200-jp5ge300 159 15 need need NN cord-356200-jp5ge300 159 16 to to TO cord-356200-jp5ge300 159 17 do do VB cord-356200-jp5ge300 159 18 anything anything NN cord-356200-jp5ge300 159 19 differently differently RB cord-356200-jp5ge300 159 20 should should MD cord-356200-jp5ge300 159 21 a a DT cord-356200-jp5ge300 159 22 similar similar JJ cord-356200-jp5ge300 159 23 situation situation NN cord-356200-jp5ge300 159 24 happen happen VB cord-356200-jp5ge300 159 25 again again RB cord-356200-jp5ge300 159 26 : : : cord-356200-jp5ge300 159 27 I -PRON- PRP cord-356200-jp5ge300 159 28 just just RB cord-356200-jp5ge300 159 29 think think VBP cord-356200-jp5ge300 159 30 that that IN cord-356200-jp5ge300 159 31 that that IN cord-356200-jp5ge300 159 32 what what WP cord-356200-jp5ge300 159 33 happened happen VBD cord-356200-jp5ge300 159 34 actually actually RB cord-356200-jp5ge300 159 35 probably probably RB cord-356200-jp5ge300 159 36 reinforced reinforce VBD cord-356200-jp5ge300 159 37 the the DT cord-356200-jp5ge300 159 38 way way NN cord-356200-jp5ge300 159 39 we -PRON- PRP cord-356200-jp5ge300 159 40 went go VBD cord-356200-jp5ge300 159 41 around around RB cord-356200-jp5ge300 159 42 doing do VBG cord-356200-jp5ge300 159 43 our -PRON- PRP$ cord-356200-jp5ge300 159 44 business business NN cord-356200-jp5ge300 159 45 , , , cord-356200-jp5ge300 159 46 that that IN cord-356200-jp5ge300 159 47 we -PRON- PRP cord-356200-jp5ge300 159 48 basically basically RB cord-356200-jp5ge300 159 49 had have VBD cord-356200-jp5ge300 159 50 in in IN cord-356200-jp5ge300 159 51 place place NN cord-356200-jp5ge300 159 52 the the DT cord-356200-jp5ge300 159 53 necessary necessary JJ cord-356200-jp5ge300 159 54 procedures procedure NNS cord-356200-jp5ge300 159 55 to to TO cord-356200-jp5ge300 159 56 actually actually RB cord-356200-jp5ge300 159 57 alter alter VB cord-356200-jp5ge300 159 58 the the DT cord-356200-jp5ge300 159 59 business business NN cord-356200-jp5ge300 159 60 accordingly accordingly RB cord-356200-jp5ge300 159 61 to to IN cord-356200-jp5ge300 159 62 what what WP cord-356200-jp5ge300 159 63 was be VBD cord-356200-jp5ge300 159 64 happening happen VBG cord-356200-jp5ge300 159 65 at at IN cord-356200-jp5ge300 159 66 the the DT cord-356200-jp5ge300 159 67 time time NN cord-356200-jp5ge300 159 68 . . . cord-356200-jp5ge300 160 1 ( ( -LRB- cord-356200-jp5ge300 160 2 Michael Michael NNP cord-356200-jp5ge300 160 3 , , , cord-356200-jp5ge300 160 4 accommodation accommodation NN cord-356200-jp5ge300 160 5 , , , cord-356200-jp5ge300 160 6 A a NN cord-356200-jp5ge300 160 7 : : : cord-356200-jp5ge300 160 8 130 130 CD cord-356200-jp5ge300 160 9 ) ) -RRB- cord-356200-jp5ge300 161 1 I -PRON- PRP cord-356200-jp5ge300 161 2 do do VBP cord-356200-jp5ge300 161 3 n't not RB cord-356200-jp5ge300 161 4 think think VB cord-356200-jp5ge300 161 5 they -PRON- PRP cord-356200-jp5ge300 161 6 should should MD cord-356200-jp5ge300 161 7 change change VB cord-356200-jp5ge300 161 8 anything anything NN cord-356200-jp5ge300 161 9 , , , cord-356200-jp5ge300 161 10 they -PRON- PRP cord-356200-jp5ge300 161 11 did do VBD cord-356200-jp5ge300 161 12 a a DT cord-356200-jp5ge300 161 13 good good JJ cord-356200-jp5ge300 161 14 job job NN cord-356200-jp5ge300 161 15 . . . cord-356200-jp5ge300 162 1 ( ( -LRB- cord-356200-jp5ge300 162 2 Kate Kate NNP cord-356200-jp5ge300 162 3 , , , cord-356200-jp5ge300 162 4 car car NN cord-356200-jp5ge300 162 5 hire hire NN cord-356200-jp5ge300 162 6 , , , cord-356200-jp5ge300 162 7 AS as IN cord-356200-jp5ge300 162 8 : : : cord-356200-jp5ge300 162 9 7 7 CD cord-356200-jp5ge300 162 10 ) ) -RRB- cord-356200-jp5ge300 163 1 no no UH cord-356200-jp5ge300 163 2 , , , cord-356200-jp5ge300 163 3 I -PRON- PRP cord-356200-jp5ge300 163 4 do do VBP cord-356200-jp5ge300 163 5 n't not RB cord-356200-jp5ge300 163 6 think think VB cord-356200-jp5ge300 163 7 so so RB cord-356200-jp5ge300 163 8 . . . cord-356200-jp5ge300 164 1 No no UH cord-356200-jp5ge300 164 2 , , , cord-356200-jp5ge300 164 3 because because IN cord-356200-jp5ge300 164 4 we -PRON- PRP cord-356200-jp5ge300 164 5 , , , cord-356200-jp5ge300 164 6 we -PRON- PRP cord-356200-jp5ge300 164 7 came come VBD cord-356200-jp5ge300 164 8 through through RP cord-356200-jp5ge300 164 9 about about IN cord-356200-jp5ge300 164 10 as as RB cord-356200-jp5ge300 164 11 well well RB cord-356200-jp5ge300 164 12 as as IN cord-356200-jp5ge300 164 13 we -PRON- PRP cord-356200-jp5ge300 164 14 could could MD cord-356200-jp5ge300 164 15 have have VB cord-356200-jp5ge300 164 16 come come VBN cord-356200-jp5ge300 164 17 through through IN cord-356200-jp5ge300 164 18 it -PRON- PRP cord-356200-jp5ge300 164 19 . . . cord-356200-jp5ge300 165 1 ( ( -LRB- cord-356200-jp5ge300 165 2 Renata Renata NNP cord-356200-jp5ge300 165 3 , , , cord-356200-jp5ge300 165 4 tour tour NN cord-356200-jp5ge300 165 5 operator operator NN cord-356200-jp5ge300 165 6 , , , cord-356200-jp5ge300 165 7 S S NNP cord-356200-jp5ge300 165 8 ) ) -RRB- cord-356200-jp5ge300 166 1 Other other JJ cord-356200-jp5ge300 166 2 interviewees interviewee NNS cord-356200-jp5ge300 166 3 reported report VBD cord-356200-jp5ge300 166 4 that that IN cord-356200-jp5ge300 166 5 certain certain JJ cord-356200-jp5ge300 166 6 lessons lesson NNS cord-356200-jp5ge300 166 7 had have VBD cord-356200-jp5ge300 166 8 been be VBN cord-356200-jp5ge300 166 9 learned learn VBN cord-356200-jp5ge300 166 10 from from IN cord-356200-jp5ge300 166 11 these these DT cord-356200-jp5ge300 166 12 events event NNS cord-356200-jp5ge300 166 13 , , , cord-356200-jp5ge300 167 1 e.g. e.g. RB cord-356200-jp5ge300 167 2 : : : cord-356200-jp5ge300 167 3 y y NNP cord-356200-jp5ge300 167 4 it -PRON- PRP cord-356200-jp5ge300 167 5 's be VBZ cord-356200-jp5ge300 167 6 made make VBN cord-356200-jp5ge300 167 7 us -PRON- PRP cord-356200-jp5ge300 167 8 much much RB cord-356200-jp5ge300 167 9 more more RBR cord-356200-jp5ge300 167 10 cautious cautious JJ cord-356200-jp5ge300 167 11 than than IN cord-356200-jp5ge300 167 12 what what WP cord-356200-jp5ge300 167 13 we -PRON- PRP cord-356200-jp5ge300 167 14 were be VBD cord-356200-jp5ge300 167 15 previously previously RB cord-356200-jp5ge300 167 16 y y VBN cord-356200-jp5ge300 167 17 if if IN cord-356200-jp5ge300 167 18 we -PRON- PRP cord-356200-jp5ge300 167 19 'd have VBD cord-356200-jp5ge300 167 20 had have VBN cord-356200-jp5ge300 167 21 our -PRON- PRP$ cord-356200-jp5ge300 167 22 time time NN cord-356200-jp5ge300 167 23 over over RP cord-356200-jp5ge300 167 24 again again RB cord-356200-jp5ge300 167 25 y y NNP cord-356200-jp5ge300 167 26 a a DT cord-356200-jp5ge300 167 27 number number NN cord-356200-jp5ge300 167 28 of of IN cord-356200-jp5ge300 167 29 things thing NNS cord-356200-jp5ge300 167 30 I -PRON- PRP cord-356200-jp5ge300 167 31 would would MD cord-356200-jp5ge300 167 32 have have VB cord-356200-jp5ge300 167 33 done do VBN cord-356200-jp5ge300 167 34 differentlyy differentlyy NNP cord-356200-jp5ge300 167 35 ( ( -LRB- cord-356200-jp5ge300 167 36 David David NNP cord-356200-jp5ge300 167 37 , , , cord-356200-jp5ge300 167 38 car car NN cord-356200-jp5ge300 167 39 hire hire NN cord-356200-jp5ge300 167 40 , , . cord-356200-jp5ge300 168 1 A a LS cord-356200-jp5ge300 168 2 : : : cord-356200-jp5ge300 168 3 8) 8) NFP cord-356200-jp5ge300 168 4 our -PRON- PRP$ cord-356200-jp5ge300 168 5 yield yield NN cord-356200-jp5ge300 168 6 management management NN cord-356200-jp5ge300 168 7 is be VBZ cord-356200-jp5ge300 168 8 more more RBR cord-356200-jp5ge300 168 9 sophisticated sophisticated JJ cord-356200-jp5ge300 168 10 now now RB cord-356200-jp5ge300 168 11 , , , cord-356200-jp5ge300 168 12 so so IN cord-356200-jp5ge300 168 13 that that DT cord-356200-jp5ge300 168 14 would would MD cord-356200-jp5ge300 168 15 work work VB cord-356200-jp5ge300 168 16 better well RBR cord-356200-jp5ge300 168 17 . . . cord-356200-jp5ge300 169 1 But but CC cord-356200-jp5ge300 169 2 no no UH cord-356200-jp5ge300 169 3 , , , cord-356200-jp5ge300 169 4 I -PRON- PRP cord-356200-jp5ge300 169 5 would would MD cord-356200-jp5ge300 169 6 n't not RB cord-356200-jp5ge300 169 7 change change VB cord-356200-jp5ge300 169 8 much much JJ cord-356200-jp5ge300 169 9 . . . cord-356200-jp5ge300 170 1 ( ( -LRB- cord-356200-jp5ge300 170 2 Lachlan Lachlan NNP cord-356200-jp5ge300 170 3 , , , cord-356200-jp5ge300 170 4 transportation transportation NN cord-356200-jp5ge300 170 5 , , , cord-356200-jp5ge300 170 6 A a NN cord-356200-jp5ge300 170 7 : : : cord-356200-jp5ge300 170 8 300 300 CD cord-356200-jp5ge300 170 9 ) ) -RRB- cord-356200-jp5ge300 171 1 One one CD cord-356200-jp5ge300 171 2 interviewee interviewee NN cord-356200-jp5ge300 171 3 ( ( -LRB- cord-356200-jp5ge300 171 4 Trevor Trevor NNP cord-356200-jp5ge300 171 5 , , , cord-356200-jp5ge300 171 6 business business NN cord-356200-jp5ge300 171 7 tourism tourism NN cord-356200-jp5ge300 171 8 , , , cord-356200-jp5ge300 171 9 M M NNP cord-356200-jp5ge300 171 10 : : : cord-356200-jp5ge300 171 11 500 500 CD cord-356200-jp5ge300 171 12 ) ) -RRB- cord-356200-jp5ge300 171 13 acknowledged acknowledge VBD cord-356200-jp5ge300 171 14 that that IN cord-356200-jp5ge300 171 15 people people NNS cord-356200-jp5ge300 171 16 in in IN cord-356200-jp5ge300 171 17 his -PRON- PRP$ cord-356200-jp5ge300 171 18 organisation organisation NN cord-356200-jp5ge300 171 19 had have VBD cord-356200-jp5ge300 171 20 been be VBN cord-356200-jp5ge300 171 21 caught catch VBN cord-356200-jp5ge300 171 22 up up RP cord-356200-jp5ge300 171 23 in in IN cord-356200-jp5ge300 171 24 the the DT cord-356200-jp5ge300 171 25 emotion emotion NN cord-356200-jp5ge300 171 26 of of IN cord-356200-jp5ge300 171 27 the the DT cord-356200-jp5ge300 171 28 time time NN cord-356200-jp5ge300 171 29 , , , cord-356200-jp5ge300 171 30 and and CC cord-356200-jp5ge300 171 31 that that IN cord-356200-jp5ge300 171 32 the the DT cord-356200-jp5ge300 171 33 next next JJ cord-356200-jp5ge300 171 34 time time NN cord-356200-jp5ge300 171 35 such such PDT cord-356200-jp5ge300 171 36 an an DT cord-356200-jp5ge300 171 37 event event NN cord-356200-jp5ge300 171 38 occurred occur VBD cord-356200-jp5ge300 171 39 , , , cord-356200-jp5ge300 171 40 they -PRON- PRP cord-356200-jp5ge300 171 41 would would MD cord-356200-jp5ge300 171 42 wait wait VB cord-356200-jp5ge300 171 43 for for IN cord-356200-jp5ge300 171 44 reliable reliable JJ cord-356200-jp5ge300 171 45 information information NN cord-356200-jp5ge300 171 46 before before IN cord-356200-jp5ge300 171 47 planning plan VBG cord-356200-jp5ge300 171 48 their -PRON- PRP$ cord-356200-jp5ge300 171 49 response response NN cord-356200-jp5ge300 171 50 . . . cord-356200-jp5ge300 172 1 Indeed indeed RB cord-356200-jp5ge300 172 2 , , , cord-356200-jp5ge300 172 3 confirming confirm VBG cord-356200-jp5ge300 172 4 Heath Heath NNP cord-356200-jp5ge300 172 5 ( ( -LRB- cord-356200-jp5ge300 172 6 1998 1998 CD cord-356200-jp5ge300 172 7 ) ) -RRB- cord-356200-jp5ge300 172 8 , , , cord-356200-jp5ge300 172 9 there there EX cord-356200-jp5ge300 172 10 was be VBD cord-356200-jp5ge300 172 11 broad broad JJ cord-356200-jp5ge300 172 12 acknowledgement acknowledgement NN cord-356200-jp5ge300 172 13 that that IN cord-356200-jp5ge300 172 14 any any DT cord-356200-jp5ge300 172 15 responses response NNS cord-356200-jp5ge300 172 16 should should MD cord-356200-jp5ge300 172 17 be be VB cord-356200-jp5ge300 172 18 based base VBN cord-356200-jp5ge300 172 19 on on IN cord-356200-jp5ge300 172 20 accurate accurate JJ cord-356200-jp5ge300 172 21 information information NN cord-356200-jp5ge300 172 22 : : : cord-356200-jp5ge300 172 23 first first RB cord-356200-jp5ge300 172 24 one one CD cord-356200-jp5ge300 172 25 was be VBD cord-356200-jp5ge300 172 26 , , , cord-356200-jp5ge300 172 27 to to TO cord-356200-jp5ge300 172 28 rapidly rapidly RB cord-356200-jp5ge300 172 29 y y PRP cord-356200-jp5ge300 172 30 increase increase VB cord-356200-jp5ge300 172 31 our -PRON- PRP$ cord-356200-jp5ge300 172 32 intelligencegathering intelligencegathere VBG cord-356200-jp5ge300 172 33 information information NN cord-356200-jp5ge300 172 34 , , , cord-356200-jp5ge300 172 35 so so RB cord-356200-jp5ge300 172 36 to to TO cord-356200-jp5ge300 172 37 ensure ensure VB cord-356200-jp5ge300 172 38 that that IN cord-356200-jp5ge300 172 39 the the DT cord-356200-jp5ge300 172 40 decisions decision NNS cord-356200-jp5ge300 172 41 we -PRON- PRP cord-356200-jp5ge300 172 42 were be VBD cord-356200-jp5ge300 172 43 making make VBG cord-356200-jp5ge300 172 44 were be VBD cord-356200-jp5ge300 172 45 based base VBN cord-356200-jp5ge300 172 46 on on IN cord-356200-jp5ge300 172 47 fact fact NN cord-356200-jp5ge300 172 48 , , , cord-356200-jp5ge300 172 49 not not RB cord-356200-jp5ge300 172 50 on on IN cord-356200-jp5ge300 172 51 reaction reaction NN cord-356200-jp5ge300 172 52 . . . cord-356200-jp5ge300 173 1 ( ( -LRB- cord-356200-jp5ge300 173 2 Ray Ray NNP cord-356200-jp5ge300 173 3 , , , cord-356200-jp5ge300 173 4 entertainment entertainment NN cord-356200-jp5ge300 173 5 , , , cord-356200-jp5ge300 173 6 GC GC NNP cord-356200-jp5ge300 173 7 ) ) -RRB- cord-356200-jp5ge300 173 8 well well UH cord-356200-jp5ge300 173 9 the the DT cord-356200-jp5ge300 173 10 very very RB cord-356200-jp5ge300 173 11 first first JJ cord-356200-jp5ge300 173 12 thing thing NN cord-356200-jp5ge300 173 13 we -PRON- PRP cord-356200-jp5ge300 173 14 had have VBD cord-356200-jp5ge300 173 15 to to TO cord-356200-jp5ge300 173 16 do do VB cord-356200-jp5ge300 173 17 was be VBD cord-356200-jp5ge300 173 18 to to TO cord-356200-jp5ge300 173 19 try try VB cord-356200-jp5ge300 173 20 to to TO cord-356200-jp5ge300 173 21 establish establish VB cord-356200-jp5ge300 173 22 what what WP cord-356200-jp5ge300 173 23 effect effect NN cord-356200-jp5ge300 173 24 it -PRON- PRP cord-356200-jp5ge300 173 25 was be VBD cord-356200-jp5ge300 173 26 going go VBG cord-356200-jp5ge300 173 27 to to TO cord-356200-jp5ge300 173 28 have have VB cord-356200-jp5ge300 173 29 on on IN cord-356200-jp5ge300 173 30 those those DT cord-356200-jp5ge300 173 31 traditional traditional JJ cord-356200-jp5ge300 173 32 feeder feeder NN cord-356200-jp5ge300 173 33 markets market NNS cord-356200-jp5ge300 173 34 because because IN cord-356200-jp5ge300 173 35 it -PRON- PRP cord-356200-jp5ge300 173 36 caught catch VBD cord-356200-jp5ge300 173 37 us -PRON- PRP cord-356200-jp5ge300 173 38 totally totally RB cord-356200-jp5ge300 173 39 unawares unawares RB cord-356200-jp5ge300 173 40 . . . cord-356200-jp5ge300 174 1 ( ( -LRB- cord-356200-jp5ge300 174 2 Nigel Nigel NNP cord-356200-jp5ge300 174 3 , , , cord-356200-jp5ge300 174 4 accommodation accommodation NN cord-356200-jp5ge300 174 5 , , , cord-356200-jp5ge300 174 6 C C NNP cord-356200-jp5ge300 174 7 ) ) -RRB- cord-356200-jp5ge300 175 1 In in IN cord-356200-jp5ge300 175 2 discussing discuss VBG cord-356200-jp5ge300 175 3 the the DT cord-356200-jp5ge300 175 4 perceived perceive VBN cord-356200-jp5ge300 175 5 benefits benefit NNS cord-356200-jp5ge300 175 6 of of IN cord-356200-jp5ge300 175 7 the the DT cord-356200-jp5ge300 175 8 events event NNS cord-356200-jp5ge300 175 9 of of IN cord-356200-jp5ge300 175 10 2001 2001 CD cord-356200-jp5ge300 175 11 to to IN cord-356200-jp5ge300 175 12 the the DT cord-356200-jp5ge300 175 13 tourism tourism NN cord-356200-jp5ge300 175 14 industry industry NN cord-356200-jp5ge300 175 15 , , , cord-356200-jp5ge300 175 16 a a DT cord-356200-jp5ge300 175 17 number number NN cord-356200-jp5ge300 175 18 of of IN cord-356200-jp5ge300 175 19 interviewees interviewee NNS cord-356200-jp5ge300 175 20 again again RB cord-356200-jp5ge300 175 21 highlighted highlight VBD cord-356200-jp5ge300 175 22 the the DT cord-356200-jp5ge300 175 23 value value NN cord-356200-jp5ge300 175 24 of of IN cord-356200-jp5ge300 175 25 organisational organisational JJ cord-356200-jp5ge300 175 26 learning learning NN cord-356200-jp5ge300 175 27 as as IN cord-356200-jp5ge300 175 28 a a DT cord-356200-jp5ge300 175 29 result result NN cord-356200-jp5ge300 175 30 of of IN cord-356200-jp5ge300 175 31 these these DT cord-356200-jp5ge300 175 32 events event NNS cord-356200-jp5ge300 175 33 : : : cord-356200-jp5ge300 175 34 I -PRON- PRP cord-356200-jp5ge300 175 35 think think VBP cord-356200-jp5ge300 175 36 the the DT cord-356200-jp5ge300 175 37 operators operator NNS cord-356200-jp5ge300 175 38 get get VBP cord-356200-jp5ge300 175 39 a a DT cord-356200-jp5ge300 175 40 chance chance NN cord-356200-jp5ge300 175 41 to to TO cord-356200-jp5ge300 175 42 sit sit VB cord-356200-jp5ge300 175 43 down down RP cord-356200-jp5ge300 175 44 and and CC cord-356200-jp5ge300 175 45 really really RB cord-356200-jp5ge300 175 46 look look VB cord-356200-jp5ge300 175 47 at at IN cord-356200-jp5ge300 175 48 what what WP cord-356200-jp5ge300 175 49 their -PRON- PRP$ cord-356200-jp5ge300 175 50 business business NN cord-356200-jp5ge300 175 51 is be VBZ cord-356200-jp5ge300 175 52 all all RB cord-356200-jp5ge300 175 53 about about IN cord-356200-jp5ge300 175 54 y y NNP cord-356200-jp5ge300 176 1 it -PRON- PRP cord-356200-jp5ge300 176 2 forces force VBZ cord-356200-jp5ge300 176 3 people people NNS cord-356200-jp5ge300 176 4 to to TO cord-356200-jp5ge300 176 5 also also RB cord-356200-jp5ge300 176 6 explore explore VB cord-356200-jp5ge300 176 7 other other JJ cord-356200-jp5ge300 176 8 markets market NNS cord-356200-jp5ge300 176 9 that that IN cord-356200-jp5ge300 176 10 they -PRON- PRP cord-356200-jp5ge300 176 11 probably probably RB cord-356200-jp5ge300 176 12 would would MD cord-356200-jp5ge300 176 13 n't not RB cord-356200-jp5ge300 176 14 have have VB cord-356200-jp5ge300 176 15 explored explore VBN cord-356200-jp5ge300 176 16 in in IN cord-356200-jp5ge300 176 17 the the DT cord-356200-jp5ge300 176 18 first first JJ cord-356200-jp5ge300 176 19 place place NN cord-356200-jp5ge300 176 20 , , , cord-356200-jp5ge300 176 21 had have VBD cord-356200-jp5ge300 176 22 the the DT cord-356200-jp5ge300 176 23 business business NN cord-356200-jp5ge300 176 24 been be VBN cord-356200-jp5ge300 176 25 just just RB cord-356200-jp5ge300 176 26 bopping bop VBG cord-356200-jp5ge300 176 27 along along RB cord-356200-jp5ge300 176 28 . . . cord-356200-jp5ge300 177 1 It -PRON- PRP cord-356200-jp5ge300 177 2 also also RB cord-356200-jp5ge300 177 3 gives give VBZ cord-356200-jp5ge300 177 4 operators operator NNS cord-356200-jp5ge300 177 5 an an DT cord-356200-jp5ge300 177 6 opportunity opportunity NN cord-356200-jp5ge300 177 7 to to TO cord-356200-jp5ge300 177 8 review review VB cord-356200-jp5ge300 177 9 their -PRON- PRP$ cord-356200-jp5ge300 177 10 cost cost NN cord-356200-jp5ge300 177 11 structures structure NNS cord-356200-jp5ge300 177 12 and and CC cord-356200-jp5ge300 177 13 rationalize rationalize VB cord-356200-jp5ge300 177 14 if if IN cord-356200-jp5ge300 177 15 they -PRON- PRP cord-356200-jp5ge300 177 16 need need VBP cord-356200-jp5ge300 177 17 to to TO cord-356200-jp5ge300 177 18 and and CC cord-356200-jp5ge300 177 19 understand understand VB cord-356200-jp5ge300 177 20 that that IN cord-356200-jp5ge300 177 21 their -PRON- PRP$ cord-356200-jp5ge300 177 22 , , , cord-356200-jp5ge300 177 23 their -PRON- PRP$ cord-356200-jp5ge300 177 24 existing exist VBG cord-356200-jp5ge300 177 25 clientele clientele NNS cord-356200-jp5ge300 177 26 is be VBZ cord-356200-jp5ge300 177 27 of of IN cord-356200-jp5ge300 177 28 utmost utmost JJ cord-356200-jp5ge300 177 29 importance importance NN cord-356200-jp5ge300 177 30 and and CC cord-356200-jp5ge300 177 31 their -PRON- PRP$ cord-356200-jp5ge300 177 32 staff staff NN cord-356200-jp5ge300 177 33 morale morale NN cord-356200-jp5ge300 177 34 and and CC cord-356200-jp5ge300 177 35 staff staff NN cord-356200-jp5ge300 177 36 , , , cord-356200-jp5ge300 177 37 ability ability NN cord-356200-jp5ge300 177 38 to to TO cord-356200-jp5ge300 177 39 be be VB cord-356200-jp5ge300 177 40 able able JJ cord-356200-jp5ge300 177 41 to to TO cord-356200-jp5ge300 177 42 hold hold VB cord-356200-jp5ge300 177 43 staff staff NN cord-356200-jp5ge300 177 44 during during IN cord-356200-jp5ge300 177 45 those those DT cord-356200-jp5ge300 177 46 periods period NNS cord-356200-jp5ge300 177 47 is be VBZ cord-356200-jp5ge300 177 48 also also RB cord-356200-jp5ge300 177 49 important important JJ cord-356200-jp5ge300 177 50 in in IN cord-356200-jp5ge300 177 51 producing produce VBG cord-356200-jp5ge300 177 52 a a DT cord-356200-jp5ge300 177 53 product product NN cord-356200-jp5ge300 177 54 that that WDT cord-356200-jp5ge300 177 55 continues continue VBZ cord-356200-jp5ge300 177 56 to to TO cord-356200-jp5ge300 177 57 be be VB cord-356200-jp5ge300 177 58 outstanding outstanding JJ cord-356200-jp5ge300 177 59 . . . cord-356200-jp5ge300 178 1 ( ( -LRB- cord-356200-jp5ge300 178 2 Michael Michael NNP cord-356200-jp5ge300 178 3 , , , cord-356200-jp5ge300 178 4 accommodation accommodation NN cord-356200-jp5ge300 178 5 , , , cord-356200-jp5ge300 178 6 A a NN cord-356200-jp5ge300 178 7 : : : cord-356200-jp5ge300 178 8 130 130 CD cord-356200-jp5ge300 178 9 ) ) -RRB- cord-356200-jp5ge300 179 1 One one CD cord-356200-jp5ge300 179 2 interviewee interviewee NN cord-356200-jp5ge300 179 3 suggested suggest VBD cord-356200-jp5ge300 179 4 that that IN cord-356200-jp5ge300 179 5 there there EX cord-356200-jp5ge300 179 6 were be VBD cord-356200-jp5ge300 179 7 benefits benefit NNS cord-356200-jp5ge300 179 8 at at IN cord-356200-jp5ge300 179 9 the the DT cord-356200-jp5ge300 179 10 industry industry NN cord-356200-jp5ge300 179 11 and and CC cord-356200-jp5ge300 179 12 organisational organisational JJ cord-356200-jp5ge300 179 13 levels level NNS cord-356200-jp5ge300 179 14 : : : cord-356200-jp5ge300 179 15 the the DT cord-356200-jp5ge300 179 16 benefits benefit NNS cord-356200-jp5ge300 179 17 are be VBP cord-356200-jp5ge300 179 18 , , , cord-356200-jp5ge300 179 19 I -PRON- PRP cord-356200-jp5ge300 179 20 reckon reckon VBP cord-356200-jp5ge300 179 21 , , , cord-356200-jp5ge300 179 22 for for IN cord-356200-jp5ge300 179 23 the the DT cord-356200-jp5ge300 179 24 industry industry NN cord-356200-jp5ge300 179 25 would would MD cord-356200-jp5ge300 179 26 be be VB cord-356200-jp5ge300 179 27 just just RB cord-356200-jp5ge300 179 28 working work VBG cord-356200-jp5ge300 179 29 out out RP cord-356200-jp5ge300 179 30 smarter smart JJR cord-356200-jp5ge300 179 31 ways way NNS cord-356200-jp5ge300 179 32 of of IN cord-356200-jp5ge300 179 33 doing do VBG cord-356200-jp5ge300 179 34 business business NN cord-356200-jp5ge300 179 35 , , , cord-356200-jp5ge300 179 36 being be VBG cord-356200-jp5ge300 179 37 more more JJR cord-356200-jp5ge300 179 38 efficientythings efficientything NNS cord-356200-jp5ge300 179 39 like like IN cord-356200-jp5ge300 179 40 this this DT cord-356200-jp5ge300 180 1 made make VBN cord-356200-jp5ge300 180 2 people people NNS cord-356200-jp5ge300 180 3 sit sit VB cord-356200-jp5ge300 180 4 up up RP cord-356200-jp5ge300 180 5 and and CC cord-356200-jp5ge300 180 6 pay pay VB cord-356200-jp5ge300 180 7 attention attention NN cord-356200-jp5ge300 180 8 and and CC cord-356200-jp5ge300 180 9 be be VB cord-356200-jp5ge300 180 10 a a DT cord-356200-jp5ge300 180 11 bit bit NN cord-356200-jp5ge300 180 12 more more RBR cord-356200-jp5ge300 180 13 strategic strategic JJ cord-356200-jp5ge300 180 14 in in IN cord-356200-jp5ge300 180 15 their -PRON- PRP$ cord-356200-jp5ge300 180 16 approach approach NN cord-356200-jp5ge300 180 17 , , , cord-356200-jp5ge300 180 18 marrying marry VBG cord-356200-jp5ge300 180 19 up up RP cord-356200-jp5ge300 180 20 short short JJ cord-356200-jp5ge300 180 21 - - HYPH cord-356200-jp5ge300 180 22 term term NN cord-356200-jp5ge300 180 23 gain gain NN cord-356200-jp5ge300 180 24 with with IN cord-356200-jp5ge300 180 25 long long JJ cord-356200-jp5ge300 180 26 - - HYPH cord-356200-jp5ge300 180 27 term term NN cord-356200-jp5ge300 180 28 objectives objective NNS cord-356200-jp5ge300 180 29 . . . cord-356200-jp5ge300 181 1 From from IN cord-356200-jp5ge300 181 2 our -PRON- PRP$ cord-356200-jp5ge300 181 3 point point NN cord-356200-jp5ge300 181 4 of of IN cord-356200-jp5ge300 181 5 view view NN cord-356200-jp5ge300 181 6 , , , cord-356200-jp5ge300 181 7 it -PRON- PRP cord-356200-jp5ge300 181 8 's be VBZ cord-356200-jp5ge300 181 9 caused cause VBN cord-356200-jp5ge300 181 10 us -PRON- PRP cord-356200-jp5ge300 181 11 to to TO cord-356200-jp5ge300 181 12 look look VB cord-356200-jp5ge300 181 13 fairly fairly RB cord-356200-jp5ge300 181 14 closely closely RB cord-356200-jp5ge300 181 15 at at IN cord-356200-jp5ge300 181 16 the the DT cord-356200-jp5ge300 181 17 business business NN cord-356200-jp5ge300 181 18 in in IN cord-356200-jp5ge300 181 19 that that DT cord-356200-jp5ge300 181 20 respect respect NN cord-356200-jp5ge300 181 21 . . . cord-356200-jp5ge300 182 1 y y NNP cord-356200-jp5ge300 182 2 it -PRON- PRP cord-356200-jp5ge300 182 3 sharpens sharpen VBZ cord-356200-jp5ge300 182 4 us -PRON- PRP cord-356200-jp5ge300 182 5 up up RP cord-356200-jp5ge300 182 6 in in IN cord-356200-jp5ge300 182 7 our -PRON- PRP$ cord-356200-jp5ge300 182 8 business business NN cord-356200-jp5ge300 182 9 management management NN cord-356200-jp5ge300 182 10 approach approach NN cord-356200-jp5ge300 182 11 , , , cord-356200-jp5ge300 182 12 it -PRON- PRP cord-356200-jp5ge300 182 13 sharpens sharpen VBZ cord-356200-jp5ge300 182 14 us -PRON- PRP cord-356200-jp5ge300 182 15 up up RP cord-356200-jp5ge300 182 16 in in IN cord-356200-jp5ge300 182 17 our -PRON- PRP$ cord-356200-jp5ge300 182 18 service service NN cord-356200-jp5ge300 182 19 delivery delivery NN cord-356200-jp5ge300 182 20 , , , cord-356200-jp5ge300 182 21 because because IN cord-356200-jp5ge300 182 22 we -PRON- PRP cord-356200-jp5ge300 182 23 're be VBP cord-356200-jp5ge300 182 24 now now RB cord-356200-jp5ge300 182 25 competing compete VBG cord-356200-jp5ge300 182 26 for for IN cord-356200-jp5ge300 182 27 a a DT cord-356200-jp5ge300 182 28 tighter tight JJR cord-356200-jp5ge300 182 29 market market NN cord-356200-jp5ge300 182 30 . . . cord-356200-jp5ge300 183 1 ( ( -LRB- cord-356200-jp5ge300 183 2 Brad Brad NNP cord-356200-jp5ge300 183 3 , , , cord-356200-jp5ge300 183 4 tour tour NN cord-356200-jp5ge300 183 5 operator operator NN cord-356200-jp5ge300 183 6 , , , cord-356200-jp5ge300 183 7 S S NNP cord-356200-jp5ge300 183 8 ) ) -RRB- cord-356200-jp5ge300 183 9 side side NN cord-356200-jp5ge300 183 10 - - HYPH cord-356200-jp5ge300 183 11 benefits benefit NNS cord-356200-jp5ge300 183 12 should should MD cord-356200-jp5ge300 183 13 always always RB cord-356200-jp5ge300 183 14 be be VB cord-356200-jp5ge300 183 15 that that IN cord-356200-jp5ge300 183 16 we -PRON- PRP cord-356200-jp5ge300 183 17 increase increase VBP cord-356200-jp5ge300 183 18 our -PRON- PRP$ cord-356200-jp5ge300 183 19 level level NN cord-356200-jp5ge300 183 20 of of IN cord-356200-jp5ge300 183 21 understanding understanding NN cord-356200-jp5ge300 183 22 and and CC cord-356200-jp5ge300 183 23 the the DT cord-356200-jp5ge300 183 24 knowledge knowledge NN cord-356200-jp5ge300 183 25 and and CC cord-356200-jp5ge300 183 26 intelligence intelligence NNP cord-356200-jp5ge300 183 27 y y NNP cord-356200-jp5ge300 184 1 that that DT cord-356200-jp5ge300 184 2 is is RB cord-356200-jp5ge300 184 3 , , , cord-356200-jp5ge300 184 4 despite despite IN cord-356200-jp5ge300 184 5 a a DT cord-356200-jp5ge300 184 6 negative negative JJ cord-356200-jp5ge300 184 7 event event NN cord-356200-jp5ge300 184 8 , , , cord-356200-jp5ge300 184 9 what what WP cord-356200-jp5ge300 184 10 do do VBP cord-356200-jp5ge300 184 11 we -PRON- PRP cord-356200-jp5ge300 184 12 learn learn VB cord-356200-jp5ge300 184 13 from from IN cord-356200-jp5ge300 184 14 it -PRON- PRP cord-356200-jp5ge300 184 15 ? ? . cord-356200-jp5ge300 185 1 y y NNP cord-356200-jp5ge300 185 2 so so IN cord-356200-jp5ge300 185 3 as as IN cord-356200-jp5ge300 185 4 to to TO cord-356200-jp5ge300 185 5 avoid avoid VB cord-356200-jp5ge300 185 6 it -PRON- PRP cord-356200-jp5ge300 185 7 in in IN cord-356200-jp5ge300 185 8 the the DT cord-356200-jp5ge300 185 9 future future NN cord-356200-jp5ge300 185 10 , , , cord-356200-jp5ge300 185 11 to to TO cord-356200-jp5ge300 185 12 be be VB cord-356200-jp5ge300 185 13 able able JJ cord-356200-jp5ge300 185 14 to to TO cord-356200-jp5ge300 185 15 manage manage VB cord-356200-jp5ge300 185 16 it -PRON- PRP cord-356200-jp5ge300 185 17 more more RBR cord-356200-jp5ge300 185 18 effectively effectively RB cord-356200-jp5ge300 185 19 in in IN cord-356200-jp5ge300 185 20 the the DT cord-356200-jp5ge300 185 21 future future NN cord-356200-jp5ge300 185 22 , , , cord-356200-jp5ge300 185 23 but but CC cord-356200-jp5ge300 185 24 more more RBR cord-356200-jp5ge300 185 25 importantly importantly RB cord-356200-jp5ge300 185 26 , , , cord-356200-jp5ge300 185 27 to to TO cord-356200-jp5ge300 185 28 increase increase VB cord-356200-jp5ge300 185 29 organisational organisational JJ cord-356200-jp5ge300 185 30 capabilities capability NNS cord-356200-jp5ge300 185 31 to to IN cord-356200-jp5ge300 185 32 responding respond VBG cord-356200-jp5ge300 185 33 to to IN cord-356200-jp5ge300 185 34 events event NNS cord-356200-jp5ge300 185 35 in in IN cord-356200-jp5ge300 185 36 the the DT cord-356200-jp5ge300 185 37 future future NN cord-356200-jp5ge300 185 38 , , , cord-356200-jp5ge300 185 39 so so CC cord-356200-jp5ge300 185 40 everything everything NN cord-356200-jp5ge300 185 41 is be VBZ cord-356200-jp5ge300 185 42 a a DT cord-356200-jp5ge300 185 43 learning learning NN cord-356200-jp5ge300 185 44 experience experience NN cord-356200-jp5ge300 185 45 , , , cord-356200-jp5ge300 185 46 at at IN cord-356200-jp5ge300 185 47 a a DT cord-356200-jp5ge300 185 48 strategic strategic JJ cord-356200-jp5ge300 185 49 and and CC cord-356200-jp5ge300 185 50 an an DT cord-356200-jp5ge300 185 51 organisational organisational JJ cord-356200-jp5ge300 185 52 culture culture NN cord-356200-jp5ge300 185 53 level level NN cord-356200-jp5ge300 185 54 . . . cord-356200-jp5ge300 186 1 ( ( -LRB- cord-356200-jp5ge300 186 2 Ray Ray NNP cord-356200-jp5ge300 186 3 , , , cord-356200-jp5ge300 186 4 entertainment entertainment NN cord-356200-jp5ge300 186 5 , , , cord-356200-jp5ge300 186 6 GC GC NNP cord-356200-jp5ge300 186 7 ) ) -RRB- cord-356200-jp5ge300 187 1 Hence hence RB cord-356200-jp5ge300 187 2 , , , cord-356200-jp5ge300 187 3 while while IN cord-356200-jp5ge300 187 4 a a DT cord-356200-jp5ge300 187 5 number number NN cord-356200-jp5ge300 187 6 of of IN cord-356200-jp5ge300 187 7 interviewees interviewee NNS cord-356200-jp5ge300 187 8 learnt learn VBD cord-356200-jp5ge300 187 9 that that IN cord-356200-jp5ge300 187 10 their -PRON- PRP$ cord-356200-jp5ge300 187 11 responses response NNS cord-356200-jp5ge300 187 12 to to IN cord-356200-jp5ge300 187 13 these these DT cord-356200-jp5ge300 187 14 events event NNS cord-356200-jp5ge300 187 15 had have VBD cord-356200-jp5ge300 187 16 been be VBN cord-356200-jp5ge300 187 17 adequate adequate JJ cord-356200-jp5ge300 187 18 and and CC cord-356200-jp5ge300 187 19 hence hence RB cord-356200-jp5ge300 187 20 would would MD cord-356200-jp5ge300 187 21 not not RB cord-356200-jp5ge300 187 22 change change VB cord-356200-jp5ge300 187 23 their -PRON- PRP$ cord-356200-jp5ge300 187 24 response response NN cord-356200-jp5ge300 187 25 to to IN cord-356200-jp5ge300 187 26 future future JJ cord-356200-jp5ge300 187 27 such such JJ cord-356200-jp5ge300 187 28 events event NNS cord-356200-jp5ge300 187 29 , , , cord-356200-jp5ge300 187 30 other other JJ cord-356200-jp5ge300 187 31 interviewees interviewee NNS cord-356200-jp5ge300 187 32 did do VBD cord-356200-jp5ge300 187 33 learn learn VB cord-356200-jp5ge300 187 34 a a DT cord-356200-jp5ge300 187 35 variety variety NN cord-356200-jp5ge300 187 36 of of IN cord-356200-jp5ge300 187 37 lessons lesson NNS cord-356200-jp5ge300 187 38 resulting result VBG cord-356200-jp5ge300 187 39 in in IN cord-356200-jp5ge300 187 40 a a DT cord-356200-jp5ge300 187 41 number number NN cord-356200-jp5ge300 187 42 of of IN cord-356200-jp5ge300 187 43 organisational organisational JJ cord-356200-jp5ge300 187 44 changes change NNS cord-356200-jp5ge300 187 45 . . . cord-356200-jp5ge300 188 1 Indeed indeed RB cord-356200-jp5ge300 188 2 , , , cord-356200-jp5ge300 188 3 the the DT cord-356200-jp5ge300 188 4 value value NN cord-356200-jp5ge300 188 5 of of IN cord-356200-jp5ge300 188 6 the the DT cord-356200-jp5ge300 188 7 organisational organisational JJ cord-356200-jp5ge300 188 8 learning learning NN cord-356200-jp5ge300 188 9 which which WDT cord-356200-jp5ge300 188 10 occurs occur VBZ cord-356200-jp5ge300 188 11 at at IN cord-356200-jp5ge300 188 12 such such JJ cord-356200-jp5ge300 188 13 times time NNS cord-356200-jp5ge300 188 14 was be VBD cord-356200-jp5ge300 188 15 acknowledged acknowledge VBN cord-356200-jp5ge300 188 16 by by IN cord-356200-jp5ge300 188 17 some some DT cord-356200-jp5ge300 188 18 interviewees interviewee NNS cord-356200-jp5ge300 188 19 as as IN cord-356200-jp5ge300 188 20 a a DT cord-356200-jp5ge300 188 21 benefit benefit NN cord-356200-jp5ge300 188 22 of of IN cord-356200-jp5ge300 188 23 these these DT cord-356200-jp5ge300 188 24 events event NNS cord-356200-jp5ge300 188 25 . . . cord-356200-jp5ge300 189 1 The the DT cord-356200-jp5ge300 189 2 events event NNS cord-356200-jp5ge300 189 3 of of IN cord-356200-jp5ge300 189 4 2001 2001 CD cord-356200-jp5ge300 189 5 considered consider VBN cord-356200-jp5ge300 189 6 in in IN cord-356200-jp5ge300 189 7 this this DT cord-356200-jp5ge300 189 8 study study NN cord-356200-jp5ge300 189 9 display display VB cord-356200-jp5ge300 189 10 the the DT cord-356200-jp5ge300 189 11 characteristics characteristic NNS cord-356200-jp5ge300 189 12 of of IN cord-356200-jp5ge300 189 13 crises crisis NNS cord-356200-jp5ge300 189 14 , , , cord-356200-jp5ge300 189 15 in in IN cord-356200-jp5ge300 189 16 that that IN cord-356200-jp5ge300 189 17 they -PRON- PRP cord-356200-jp5ge300 189 18 presented present VBD cord-356200-jp5ge300 189 19 sudden sudden JJ cord-356200-jp5ge300 189 20 challenges challenge NNS cord-356200-jp5ge300 189 21 which which WDT cord-356200-jp5ge300 189 22 had have VBD cord-356200-jp5ge300 189 23 tested test VBN cord-356200-jp5ge300 189 24 the the DT cord-356200-jp5ge300 189 25 ability ability NN cord-356200-jp5ge300 189 26 of of IN cord-356200-jp5ge300 189 27 organisations organisation NNS cord-356200-jp5ge300 189 28 in in IN cord-356200-jp5ge300 189 29 the the DT cord-356200-jp5ge300 189 30 tourism tourism NN cord-356200-jp5ge300 189 31 industry industry NN cord-356200-jp5ge300 189 32 to to TO cord-356200-jp5ge300 189 33 cope cope VB cord-356200-jp5ge300 189 34 ( ( -LRB- cord-356200-jp5ge300 189 35 Faulkner Faulkner NNP cord-356200-jp5ge300 189 36 , , , cord-356200-jp5ge300 189 37 2001 2001 CD cord-356200-jp5ge300 189 38 ) ) -RRB- cord-356200-jp5ge300 189 39 . . . cord-356200-jp5ge300 190 1 The the DT cord-356200-jp5ge300 190 2 lack lack NN cord-356200-jp5ge300 190 3 of of IN cord-356200-jp5ge300 190 4 preparedness preparedness NN cord-356200-jp5ge300 190 5 for for IN cord-356200-jp5ge300 190 6 such such JJ cord-356200-jp5ge300 190 7 events event NNS cord-356200-jp5ge300 190 8 was be VBD cord-356200-jp5ge300 190 9 demonstrated demonstrate VBN cord-356200-jp5ge300 190 10 by by IN cord-356200-jp5ge300 190 11 the the DT cord-356200-jp5ge300 190 12 widespread widespread JJ cord-356200-jp5ge300 190 13 absence absence NN cord-356200-jp5ge300 190 14 of of IN cord-356200-jp5ge300 190 15 policies policy NNS cord-356200-jp5ge300 190 16 to to TO cord-356200-jp5ge300 190 17 guide guide VB cord-356200-jp5ge300 190 18 organisational organisational JJ cord-356200-jp5ge300 190 19 responses response NNS cord-356200-jp5ge300 190 20 , , , cord-356200-jp5ge300 190 21 confirming confirm VBG cord-356200-jp5ge300 190 22 the the DT cord-356200-jp5ge300 190 23 observations observation NNS cord-356200-jp5ge300 190 24 of of IN cord-356200-jp5ge300 190 25 Henderson Henderson NNP cord-356200-jp5ge300 190 26 ( ( -LRB- cord-356200-jp5ge300 190 27 1999 1999 CD cord-356200-jp5ge300 190 28 ) ) -RRB- cord-356200-jp5ge300 190 29 , , , cord-356200-jp5ge300 190 30 that that IN cord-356200-jp5ge300 190 31 while while IN cord-356200-jp5ge300 190 32 there there EX cord-356200-jp5ge300 190 33 was be VBD cord-356200-jp5ge300 190 34 a a DT cord-356200-jp5ge300 190 35 need need NN cord-356200-jp5ge300 190 36 for for IN cord-356200-jp5ge300 190 37 crisis crisis NN cord-356200-jp5ge300 190 38 management management NN cord-356200-jp5ge300 190 39 planning planning NN cord-356200-jp5ge300 190 40 , , , cord-356200-jp5ge300 190 41 none none NN cord-356200-jp5ge300 190 42 had have VBD cord-356200-jp5ge300 190 43 been be VBN cord-356200-jp5ge300 190 44 done do VBN cord-356200-jp5ge300 190 45 . . . cord-356200-jp5ge300 191 1 The the DT cord-356200-jp5ge300 191 2 need need NN cord-356200-jp5ge300 191 3 to to TO cord-356200-jp5ge300 191 4 support support VB cord-356200-jp5ge300 191 5 personnel personnel NNS cord-356200-jp5ge300 191 6 in in IN cord-356200-jp5ge300 191 7 such such JJ cord-356200-jp5ge300 191 8 times time NNS cord-356200-jp5ge300 191 9 by by IN cord-356200-jp5ge300 191 10 the the DT cord-356200-jp5ge300 191 11 provision provision NN cord-356200-jp5ge300 191 12 of of IN cord-356200-jp5ge300 191 13 reliable reliable JJ cord-356200-jp5ge300 191 14 information information NN cord-356200-jp5ge300 191 15 , , , cord-356200-jp5ge300 191 16 reported report VBN cord-356200-jp5ge300 191 17 by by IN cord-356200-jp5ge300 191 18 Heath Heath NNP cord-356200-jp5ge300 191 19 ( ( -LRB- cord-356200-jp5ge300 191 20 1998 1998 CD cord-356200-jp5ge300 191 21 ) ) -RRB- cord-356200-jp5ge300 191 22 , , , cord-356200-jp5ge300 191 23 and and CC cord-356200-jp5ge300 191 24 the the DT cord-356200-jp5ge300 191 25 importance importance NN cord-356200-jp5ge300 191 26 of of IN cord-356200-jp5ge300 191 27 workforce workforce NN cord-356200-jp5ge300 191 28 flexibility flexibility NN cord-356200-jp5ge300 191 29 in in IN cord-356200-jp5ge300 191 30 areas area NNS cord-356200-jp5ge300 191 31 such such JJ cord-356200-jp5ge300 191 32 as as IN cord-356200-jp5ge300 191 33 work work NN cord-356200-jp5ge300 191 34 - - HYPH cord-356200-jp5ge300 191 35 time time NN cord-356200-jp5ge300 191 36 , , , cord-356200-jp5ge300 191 37 mentioned mention VBN cord-356200-jp5ge300 191 38 by by IN cord-356200-jp5ge300 191 39 Buultjens Buultjens NNP cord-356200-jp5ge300 191 40 and and CC cord-356200-jp5ge300 191 41 Howard Howard NNP cord-356200-jp5ge300 191 42 ( ( -LRB- cord-356200-jp5ge300 191 43 2001 2001 CD cord-356200-jp5ge300 191 44 ) ) -RRB- cord-356200-jp5ge300 191 45 , , , cord-356200-jp5ge300 191 46 have have VBP cord-356200-jp5ge300 191 47 also also RB cord-356200-jp5ge300 191 48 been be VBN cord-356200-jp5ge300 191 49 confirmed confirm VBN cord-356200-jp5ge300 191 50 . . . cord-356200-jp5ge300 192 1 In in IN cord-356200-jp5ge300 192 2 contrast contrast NN cord-356200-jp5ge300 192 3 to to IN cord-356200-jp5ge300 192 4 the the DT cord-356200-jp5ge300 192 5 comments comment NNS cord-356200-jp5ge300 192 6 of of IN cord-356200-jp5ge300 192 7 Kovoor Kovoor NNP cord-356200-jp5ge300 192 8 - - HYPH cord-356200-jp5ge300 192 9 Misra Misra NNP cord-356200-jp5ge300 192 10 and and CC cord-356200-jp5ge300 192 11 Nathan Nathan NNP cord-356200-jp5ge300 192 12 ( ( -LRB- cord-356200-jp5ge300 192 13 2000 2000 CD cord-356200-jp5ge300 192 14 ) ) -RRB- cord-356200-jp5ge300 192 15 and and CC cord-356200-jp5ge300 192 16 Roux Roux NNP cord-356200-jp5ge300 192 17 - - HYPH cord-356200-jp5ge300 192 18 Dufort Dufort NNP cord-356200-jp5ge300 192 19 ( ( -LRB- cord-356200-jp5ge300 192 20 2000 2000 CD cord-356200-jp5ge300 192 21 ) ) -RRB- cord-356200-jp5ge300 192 22 , , , cord-356200-jp5ge300 192 23 there there EX cord-356200-jp5ge300 192 24 was be VBD cord-356200-jp5ge300 192 25 evidence evidence NN cord-356200-jp5ge300 192 26 that that IN cord-356200-jp5ge300 192 27 organisational organisational JJ cord-356200-jp5ge300 192 28 learning learning NN cord-356200-jp5ge300 192 29 had have VBD cord-356200-jp5ge300 192 30 taken take VBN cord-356200-jp5ge300 192 31 place place NN cord-356200-jp5ge300 192 32 , , , cord-356200-jp5ge300 192 33 which which WDT cord-356200-jp5ge300 192 34 confirmed confirm VBD cord-356200-jp5ge300 192 35 the the DT cord-356200-jp5ge300 192 36 observation observation NN cord-356200-jp5ge300 192 37 of of IN cord-356200-jp5ge300 192 38 Faulkner Faulkner NNP cord-356200-jp5ge300 192 39 ( ( -LRB- cord-356200-jp5ge300 192 40 2001 2001 CD cord-356200-jp5ge300 192 41 ) ) -RRB- cord-356200-jp5ge300 192 42 that that IN cord-356200-jp5ge300 192 43 such such JJ cord-356200-jp5ge300 192 44 events event NNS cord-356200-jp5ge300 192 45 can can MD cord-356200-jp5ge300 192 46 have have VB cord-356200-jp5ge300 192 47 positive positive JJ cord-356200-jp5ge300 192 48 consequences consequence NNS cord-356200-jp5ge300 192 49 . . . cord-356200-jp5ge300 193 1 These these DT cord-356200-jp5ge300 193 2 findings finding NNS cord-356200-jp5ge300 193 3 have have VBP cord-356200-jp5ge300 193 4 a a DT cord-356200-jp5ge300 193 5 number number NN cord-356200-jp5ge300 193 6 of of IN cord-356200-jp5ge300 193 7 implications implication NNS cord-356200-jp5ge300 193 8 for for IN cord-356200-jp5ge300 193 9 the the DT cord-356200-jp5ge300 193 10 Australian australian JJ cord-356200-jp5ge300 193 11 tourism tourism NN cord-356200-jp5ge300 193 12 industry industry NN cord-356200-jp5ge300 193 13 . . . cord-356200-jp5ge300 194 1 Most most RBS cord-356200-jp5ge300 194 2 importantly importantly RB cord-356200-jp5ge300 194 3 , , , cord-356200-jp5ge300 194 4 it -PRON- PRP cord-356200-jp5ge300 194 5 must must MD cord-356200-jp5ge300 194 6 be be VB cord-356200-jp5ge300 194 7 recognised recognise VBN cord-356200-jp5ge300 194 8 that that IN cord-356200-jp5ge300 194 9 organisations organisation NNS cord-356200-jp5ge300 194 10 are be VBP cord-356200-jp5ge300 194 11 now now RB cord-356200-jp5ge300 194 12 operating operate VBG cord-356200-jp5ge300 194 13 in in IN cord-356200-jp5ge300 194 14 an an DT cord-356200-jp5ge300 194 15 increasingly increasingly RB cord-356200-jp5ge300 194 16 volatile volatile JJ cord-356200-jp5ge300 194 17 environment environment NN cord-356200-jp5ge300 194 18 and and CC cord-356200-jp5ge300 194 19 it -PRON- PRP cord-356200-jp5ge300 194 20 is be VBZ cord-356200-jp5ge300 194 21 imperative imperative JJ cord-356200-jp5ge300 194 22 that that IN cord-356200-jp5ge300 194 23 good good JJ cord-356200-jp5ge300 194 24 networks network NNS cord-356200-jp5ge300 194 25 are be VBP cord-356200-jp5ge300 194 26 developed develop VBN cord-356200-jp5ge300 194 27 and and CC cord-356200-jp5ge300 194 28 maintained maintain VBN cord-356200-jp5ge300 194 29 so so IN cord-356200-jp5ge300 194 30 that that IN cord-356200-jp5ge300 194 31 accurate accurate JJ cord-356200-jp5ge300 194 32 information information NN cord-356200-jp5ge300 194 33 can can MD cord-356200-jp5ge300 194 34 be be VB cord-356200-jp5ge300 194 35 gained gain VBN cord-356200-jp5ge300 194 36 on on IN cord-356200-jp5ge300 194 37 which which WDT cord-356200-jp5ge300 194 38 appropriate appropriate JJ cord-356200-jp5ge300 194 39 responses response NNS cord-356200-jp5ge300 194 40 to to IN cord-356200-jp5ge300 194 41 any any DT cord-356200-jp5ge300 194 42 crisis crisis NN cord-356200-jp5ge300 194 43 can can MD cord-356200-jp5ge300 194 44 be be VB cord-356200-jp5ge300 194 45 planned plan VBN cord-356200-jp5ge300 194 46 . . . cord-356200-jp5ge300 195 1 It -PRON- PRP cord-356200-jp5ge300 195 2 is be VBZ cord-356200-jp5ge300 195 3 vital vital JJ cord-356200-jp5ge300 195 4 that that IN cord-356200-jp5ge300 195 5 organisations organisation NNS cord-356200-jp5ge300 195 6 become become VBP cord-356200-jp5ge300 195 7 flexible flexible JJ cord-356200-jp5ge300 195 8 in in IN cord-356200-jp5ge300 195 9 their -PRON- PRP$ cord-356200-jp5ge300 195 10 approach approach NN cord-356200-jp5ge300 195 11 to to IN cord-356200-jp5ge300 195 12 their -PRON- PRP$ cord-356200-jp5ge300 195 13 operations operation NNS cord-356200-jp5ge300 195 14 , , , cord-356200-jp5ge300 195 15 one one CD cord-356200-jp5ge300 195 16 aspect aspect NN cord-356200-jp5ge300 195 17 of of IN cord-356200-jp5ge300 195 18 such such JJ cord-356200-jp5ge300 195 19 flexibility flexibility NN cord-356200-jp5ge300 195 20 being be VBG cord-356200-jp5ge300 195 21 with with IN cord-356200-jp5ge300 195 22 respect respect NN cord-356200-jp5ge300 195 23 to to IN cord-356200-jp5ge300 195 24 staffing staffing NN cord-356200-jp5ge300 195 25 . . . cord-356200-jp5ge300 196 1 In in IN cord-356200-jp5ge300 196 2 this this DT cord-356200-jp5ge300 196 3 study study NN cord-356200-jp5ge300 196 4 , , , cord-356200-jp5ge300 196 5 work work NN cord-356200-jp5ge300 196 6 - - HYPH cord-356200-jp5ge300 196 7 time time NN cord-356200-jp5ge300 196 8 flexibility flexibility NN cord-356200-jp5ge300 196 9 has have VBZ cord-356200-jp5ge300 196 10 been be VBN cord-356200-jp5ge300 196 11 shown show VBN cord-356200-jp5ge300 196 12 to to TO cord-356200-jp5ge300 196 13 be be VB cord-356200-jp5ge300 196 14 particularly particularly RB cord-356200-jp5ge300 196 15 important important JJ cord-356200-jp5ge300 196 16 means mean NNS cord-356200-jp5ge300 196 17 whereby whereby WRB cord-356200-jp5ge300 196 18 staff staff NN cord-356200-jp5ge300 196 19 could could MD cord-356200-jp5ge300 196 20 be be VB cord-356200-jp5ge300 196 21 retained retain VBN cord-356200-jp5ge300 196 22 , , , cord-356200-jp5ge300 196 23 as as IN cord-356200-jp5ge300 196 24 there there EX cord-356200-jp5ge300 196 25 was be VBD cord-356200-jp5ge300 196 26 a a DT cord-356200-jp5ge300 196 27 widespread widespread JJ cord-356200-jp5ge300 196 28 reluctance reluctance NN cord-356200-jp5ge300 196 29 to to TO cord-356200-jp5ge300 196 30 retrench retrench VB cord-356200-jp5ge300 196 31 staff staff NN cord-356200-jp5ge300 196 32 , , , cord-356200-jp5ge300 196 33 who who WP cord-356200-jp5ge300 196 34 would would MD cord-356200-jp5ge300 196 35 be be VB cord-356200-jp5ge300 196 36 needed need VBN cord-356200-jp5ge300 196 37 once once RB cord-356200-jp5ge300 196 38 the the DT cord-356200-jp5ge300 196 39 industry industry NN cord-356200-jp5ge300 196 40 had have VBD cord-356200-jp5ge300 196 41 recovered recover VBN cord-356200-jp5ge300 196 42 . . . cord-356200-jp5ge300 197 1 It -PRON- PRP cord-356200-jp5ge300 197 2 is be VBZ cord-356200-jp5ge300 197 3 also also RB cord-356200-jp5ge300 197 4 critical critical JJ cord-356200-jp5ge300 197 5 that that IN cord-356200-jp5ge300 197 6 lessons lesson NNS cord-356200-jp5ge300 197 7 learnt learn VBN cord-356200-jp5ge300 197 8 during during IN cord-356200-jp5ge300 197 9 such such JJ cord-356200-jp5ge300 197 10 times time NNS cord-356200-jp5ge300 197 11 are be VBP cord-356200-jp5ge300 197 12 not not RB cord-356200-jp5ge300 197 13 lost lose VBN cord-356200-jp5ge300 197 14 , , , cord-356200-jp5ge300 197 15 but but CC cord-356200-jp5ge300 197 16 become become VBP cord-356200-jp5ge300 197 17 part part NN cord-356200-jp5ge300 197 18 of of IN cord-356200-jp5ge300 197 19 the the DT cord-356200-jp5ge300 197 20 ' ' `` cord-356200-jp5ge300 197 21 corporate corporate JJ cord-356200-jp5ge300 197 22 memory memory NN cord-356200-jp5ge300 197 23 ' ' '' cord-356200-jp5ge300 197 24 , , , cord-356200-jp5ge300 197 25 such such JJ cord-356200-jp5ge300 197 26 that that IN cord-356200-jp5ge300 197 27 they -PRON- PRP cord-356200-jp5ge300 197 28 can can MD cord-356200-jp5ge300 197 29 guide guide VB cord-356200-jp5ge300 197 30 future future JJ cord-356200-jp5ge300 197 31 decision decision NN cord-356200-jp5ge300 197 32 - - HYPH cord-356200-jp5ge300 197 33 making making NN cord-356200-jp5ge300 197 34 . . . cord-356200-jp5ge300 198 1 The the DT cord-356200-jp5ge300 198 2 findings finding NNS cord-356200-jp5ge300 198 3 of of IN cord-356200-jp5ge300 198 4 this this DT cord-356200-jp5ge300 198 5 study study NN cord-356200-jp5ge300 198 6 are be VBP cord-356200-jp5ge300 198 7 limited limit VBN cord-356200-jp5ge300 198 8 by by IN cord-356200-jp5ge300 198 9 the the DT cord-356200-jp5ge300 198 10 small small JJ cord-356200-jp5ge300 198 11 sample sample NN cord-356200-jp5ge300 198 12 size size NN cord-356200-jp5ge300 198 13 and and CC cord-356200-jp5ge300 198 14 it -PRON- PRP cord-356200-jp5ge300 198 15 is be VBZ cord-356200-jp5ge300 198 16 recommended recommend VBN cord-356200-jp5ge300 198 17 that that IN cord-356200-jp5ge300 198 18 a a DT cord-356200-jp5ge300 198 19 similar similar JJ cord-356200-jp5ge300 198 20 study study NN cord-356200-jp5ge300 198 21 be be VB cord-356200-jp5ge300 198 22 conducted conduct VBN cord-356200-jp5ge300 198 23 in in IN cord-356200-jp5ge300 198 24 other other JJ cord-356200-jp5ge300 198 25 sectors sector NNS cord-356200-jp5ge300 198 26 and and CC cord-356200-jp5ge300 198 27 geographical geographical JJ cord-356200-jp5ge300 198 28 locations location NNS cord-356200-jp5ge300 198 29 to to TO cord-356200-jp5ge300 198 30 confirm confirm VB cord-356200-jp5ge300 198 31 the the DT cord-356200-jp5ge300 198 32 findings finding NNS cord-356200-jp5ge300 198 33 . . . cord-356200-jp5ge300 199 1 Also also RB cord-356200-jp5ge300 199 2 , , , cord-356200-jp5ge300 199 3 a a DT cord-356200-jp5ge300 199 4 follow follow VB cord-356200-jp5ge300 199 5 - - HYPH cord-356200-jp5ge300 199 6 up up NN cord-356200-jp5ge300 199 7 study study NN cord-356200-jp5ge300 199 8 of of IN cord-356200-jp5ge300 199 9 participating participate VBG cord-356200-jp5ge300 199 10 organisations organisation NNS cord-356200-jp5ge300 199 11 investigating investigate VBG cord-356200-jp5ge300 199 12 their -PRON- PRP$ cord-356200-jp5ge300 199 13 responses response NNS cord-356200-jp5ge300 199 14 to to IN cord-356200-jp5ge300 199 15 the the DT cord-356200-jp5ge300 199 16 outbreak outbreak NN cord-356200-jp5ge300 199 17 of of IN cord-356200-jp5ge300 199 18 the the DT cord-356200-jp5ge300 199 19 SARS SARS NNP cord-356200-jp5ge300 199 20 epidemic epidemic NN cord-356200-jp5ge300 199 21 and and CC cord-356200-jp5ge300 199 22 the the DT cord-356200-jp5ge300 199 23 Iraq Iraq NNP cord-356200-jp5ge300 199 24 War War NNP cord-356200-jp5ge300 199 25 would would MD cord-356200-jp5ge300 199 26 be be VB cord-356200-jp5ge300 199 27 particularly particularly RB cord-356200-jp5ge300 199 28 valuable valuable JJ cord-356200-jp5ge300 199 29 . . . cord-356200-jp5ge300 200 1 Indeed indeed RB cord-356200-jp5ge300 200 2 , , , cord-356200-jp5ge300 200 3 one one CD cord-356200-jp5ge300 200 4 interviewee interviewee NN cord-356200-jp5ge300 200 5 suggested suggest VBD cord-356200-jp5ge300 200 6 that that IN cord-356200-jp5ge300 200 7 the the DT cord-356200-jp5ge300 200 8 timing timing NN cord-356200-jp5ge300 200 9 of of IN cord-356200-jp5ge300 200 10 another another DT cord-356200-jp5ge300 200 11 crisis crisis NN cord-356200-jp5ge300 200 12 would would MD cord-356200-jp5ge300 200 13 dictate dictate VB cord-356200-jp5ge300 200 14 his -PRON- PRP$ cord-356200-jp5ge300 200 15 organisation organisation NN cord-356200-jp5ge300 200 16 's 's POS cord-356200-jp5ge300 200 17 response response NN cord-356200-jp5ge300 200 18 : : : cord-356200-jp5ge300 200 19 y y NN cord-356200-jp5ge300 200 20 I -PRON- PRP cord-356200-jp5ge300 200 21 would would MD cord-356200-jp5ge300 200 22 say say VB cord-356200-jp5ge300 200 23 that that IN cord-356200-jp5ge300 200 24 it -PRON- PRP cord-356200-jp5ge300 200 25 that that WDT cord-356200-jp5ge300 200 26 happened happen VBD cord-356200-jp5ge300 200 27 within within IN cord-356200-jp5ge300 200 28 the the DT cord-356200-jp5ge300 200 29 next next JJ cord-356200-jp5ge300 200 30 year year NN cord-356200-jp5ge300 200 31 and and CC cord-356200-jp5ge300 200 32 business business NN cord-356200-jp5ge300 200 33 dropped drop VBD cord-356200-jp5ge300 200 34 , , , cord-356200-jp5ge300 200 35 we -PRON- PRP cord-356200-jp5ge300 200 36 'd 'd MD cord-356200-jp5ge300 200 37 probably probably RB cord-356200-jp5ge300 200 38 have have VB cord-356200-jp5ge300 200 39 to to TO cord-356200-jp5ge300 200 40 retrench retrench VB cord-356200-jp5ge300 200 41 staff-2 staff-2 NNP cord-356200-jp5ge300 200 42 big big JJ cord-356200-jp5ge300 200 43 hits hit NNS cord-356200-jp5ge300 200 44 like like IN cord-356200-jp5ge300 200 45 that that DT cord-356200-jp5ge300 200 46 , , , cord-356200-jp5ge300 200 47 2 2 CD cord-356200-jp5ge300 200 48 years year NNS cord-356200-jp5ge300 200 49 runningy runningy NN cord-356200-jp5ge300 200 50 in in IN cord-356200-jp5ge300 200 51 the the DT cord-356200-jp5ge300 200 52 short short JJ cord-356200-jp5ge300 200 53 - - HYPH cord-356200-jp5ge300 200 54 term term NN cord-356200-jp5ge300 200 55 , , , cord-356200-jp5ge300 200 56 it -PRON- PRP cord-356200-jp5ge300 200 57 would would MD cord-356200-jp5ge300 200 58 be be VB cord-356200-jp5ge300 200 59 harder hard JJR cord-356200-jp5ge300 200 60 to to TO cord-356200-jp5ge300 200 61 hold hold VB cord-356200-jp5ge300 200 62 staffy staffy NNP cord-356200-jp5ge300 200 63 ( ( -LRB- cord-356200-jp5ge300 200 64 Martin Martin NNP cord-356200-jp5ge300 200 65 , , , cord-356200-jp5ge300 200 66 coach coach NN cord-356200-jp5ge300 200 67 company company NN cord-356200-jp5ge300 200 68 , , , cord-356200-jp5ge300 200 69 S s NN cord-356200-jp5ge300 200 70 : : : cord-356200-jp5ge300 200 71 500 500 CD cord-356200-jp5ge300 200 72 ) ) -RRB- cord-356200-jp5ge300 201 1 In in IN cord-356200-jp5ge300 201 2 addition addition NN cord-356200-jp5ge300 201 3 , , , cord-356200-jp5ge300 201 4 such such PDT cord-356200-jp5ge300 201 5 a a DT cord-356200-jp5ge300 201 6 study study NN cord-356200-jp5ge300 201 7 would would MD cord-356200-jp5ge300 201 8 identify identify VB cord-356200-jp5ge300 201 9 the the DT cord-356200-jp5ge300 201 10 extent extent NN cord-356200-jp5ge300 201 11 of of IN cord-356200-jp5ge300 201 12 organisational organisational JJ cord-356200-jp5ge300 201 13 learning learning NN cord-356200-jp5ge300 201 14 which which WDT cord-356200-jp5ge300 201 15 has have VBZ cord-356200-jp5ge300 201 16 taken take VBN cord-356200-jp5ge300 201 17 place place NN cord-356200-jp5ge300 201 18 in in IN cord-356200-jp5ge300 201 19 that that DT cord-356200-jp5ge300 201 20 time time NN cord-356200-jp5ge300 201 21 . . . cord-356200-jp5ge300 202 1 Labour labour NN cord-356200-jp5ge300 202 2 flexibility flexibility NN cord-356200-jp5ge300 202 3 in in IN cord-356200-jp5ge300 202 4 the the DT cord-356200-jp5ge300 202 5 hospitality hospitality NN cord-356200-jp5ge300 202 6 industry industry NN cord-356200-jp5ge300 202 7 : : : cord-356200-jp5ge300 203 1 Questioning question VBG cord-356200-jp5ge300 203 2 the the DT cord-356200-jp5ge300 203 3 relevance relevance NN cord-356200-jp5ge300 203 4 of of IN cord-356200-jp5ge300 203 5 deregulation deregulation NN cord-356200-jp5ge300 203 6 Crisis Crisis NNP cord-356200-jp5ge300 203 7 management management NN cord-356200-jp5ge300 203 8 planning planning NN cord-356200-jp5ge300 203 9 in in IN cord-356200-jp5ge300 203 10 the the DT cord-356200-jp5ge300 203 11 travel travel NN cord-356200-jp5ge300 203 12 and and CC cord-356200-jp5ge300 203 13 tourism tourism NN cord-356200-jp5ge300 203 14 industry industry NN cord-356200-jp5ge300 203 15 . . . cord-356200-jp5ge300 204 1 The the DT cord-356200-jp5ge300 204 2 Pacific Pacific NNP cord-356200-jp5ge300 204 3 Asia Asia NNP cord-356200-jp5ge300 204 4 Travel Travel NNP cord-356200-jp5ge300 204 5 Association Association NNP cord-356200-jp5ge300 204 6 Towards towards IN cord-356200-jp5ge300 204 7 a a DT cord-356200-jp5ge300 204 8 framework framework NN cord-356200-jp5ge300 204 9 for for IN cord-356200-jp5ge300 204 10 tourism tourism NN cord-356200-jp5ge300 204 11 disaster disaster NN cord-356200-jp5ge300 204 12 management management NNP cord-356200-jp5ge300 204 13 Crisis Crisis NNP cord-356200-jp5ge300 204 14 management management NN cord-356200-jp5ge300 204 15 for for IN cord-356200-jp5ge300 204 16 managers manager NNS cord-356200-jp5ge300 204 17 and and CC cord-356200-jp5ge300 204 18 executives executive NNS cord-356200-jp5ge300 204 19 . . . cord-356200-jp5ge300 205 1 London London NNP cord-356200-jp5ge300 205 2 : : : cord-356200-jp5ge300 206 1 Financial Financial NNP cord-356200-jp5ge300 206 2 Times Times NNP cord-356200-jp5ge300 206 3 Management Management NNP cord-356200-jp5ge300 206 4 Managing manage VBG cord-356200-jp5ge300 206 5 the the DT cord-356200-jp5ge300 206 6 Asian asian JJ cord-356200-jp5ge300 206 7 financial financial JJ cord-356200-jp5ge300 206 8 crisis crisis NN cord-356200-jp5ge300 206 9 : : : cord-356200-jp5ge300 207 1 Tourist tourist NN cord-356200-jp5ge300 207 2 attractions attraction NNS cord-356200-jp5ge300 207 3 in in IN cord-356200-jp5ge300 207 4 Singapore Singapore NNP cord-356200-jp5ge300 207 5 Before before IN cord-356200-jp5ge300 207 6 disaster disaster NN cord-356200-jp5ge300 207 7 hits hit NNS cord-356200-jp5ge300 207 8 : : : cord-356200-jp5ge300 208 1 A a DT cord-356200-jp5ge300 208 2 multifaceted multifaceted JJ cord-356200-jp5ge300 208 3 approach approach NN cord-356200-jp5ge300 208 4 to to IN cord-356200-jp5ge300 208 5 crisis crisis NN cord-356200-jp5ge300 208 6 management management NN cord-356200-jp5ge300 208 7 Give give VB cord-356200-jp5ge300 208 8 back back RB cord-356200-jp5ge300 208 9 our -PRON- PRP$ cord-356200-jp5ge300 208 10 source source NN cord-356200-jp5ge300 208 11 of of IN cord-356200-jp5ge300 208 12 funds fund NNS cord-356200-jp5ge300 208 13 , , , cord-356200-jp5ge300 208 14 and and CC cord-356200-jp5ge300 208 15 fun fun NN cord-356200-jp5ge300 208 16 . . . cord-356200-jp5ge300 209 1 The the DT cord-356200-jp5ge300 209 2 Australian australian JJ cord-356200-jp5ge300 209 3 Timing timing NN cord-356200-jp5ge300 209 4 is be VBZ cord-356200-jp5ge300 209 5 everything everything NN cord-356200-jp5ge300 209 6 : : : cord-356200-jp5ge300 209 7 The the DT cord-356200-jp5ge300 209 8 optimal optimal JJ cord-356200-jp5ge300 209 9 time time NN cord-356200-jp5ge300 209 10 to to TO cord-356200-jp5ge300 209 11 learn learn VB cord-356200-jp5ge300 209 12 from from IN cord-356200-jp5ge300 209 13 crises crisis NNS cord-356200-jp5ge300 209 14 From from IN cord-356200-jp5ge300 209 15 crisis crisis NN cord-356200-jp5ge300 209 16 prone prone JJ cord-356200-jp5ge300 209 17 to to IN cord-356200-jp5ge300 209 18 crisis crisis NN cord-356200-jp5ge300 209 19 prepared prepare VBN cord-356200-jp5ge300 209 20 : : : cord-356200-jp5ge300 209 21 A a DT cord-356200-jp5ge300 209 22 framework framework NN cord-356200-jp5ge300 209 23 for for IN cord-356200-jp5ge300 209 24 crisis crisis NN cord-356200-jp5ge300 209 25 management management NN cord-356200-jp5ge300 210 1 The the DT cord-356200-jp5ge300 210 2 ' ' `` cord-356200-jp5ge300 210 3 Flexible Flexible NNP cord-356200-jp5ge300 210 4 Firm Firm NNP cord-356200-jp5ge300 210 5 ' ' '' cord-356200-jp5ge300 210 6 : : : cord-356200-jp5ge300 211 1 Fixation fixation NN cord-356200-jp5ge300 211 2 or or CC cord-356200-jp5ge300 211 3 fact fact NN cord-356200-jp5ge300 211 4 ? ? . cord-356200-jp5ge300 212 1 Work work VB cord-356200-jp5ge300 212 2 The the DT cord-356200-jp5ge300 212 3 need need NN cord-356200-jp5ge300 212 4 to to TO cord-356200-jp5ge300 212 5 use use VB cord-356200-jp5ge300 212 6 disaster disaster NN cord-356200-jp5ge300 212 7 planning planning NN cord-356200-jp5ge300 212 8 frameworks framework NNS cord-356200-jp5ge300 212 9 to to TO cord-356200-jp5ge300 212 10 respond respond VB cord-356200-jp5ge300 212 11 to to IN cord-356200-jp5ge300 212 12 major major JJ cord-356200-jp5ge300 212 13 tourism tourism NN cord-356200-jp5ge300 212 14 disasters disaster NNS cord-356200-jp5ge300 212 15 : : : cord-356200-jp5ge300 212 16 Analysis analysis NN cord-356200-jp5ge300 212 17 of of IN cord-356200-jp5ge300 212 18 Australia Australia NNP cord-356200-jp5ge300 212 19 's 's POS cord-356200-jp5ge300 212 20 response response NN cord-356200-jp5ge300 212 21 to to IN cord-356200-jp5ge300 212 22 tourism tourism NN cord-356200-jp5ge300 212 23 disasters disaster NNS cord-356200-jp5ge300 212 24 in in IN cord-356200-jp5ge300 212 25 2001 2001 CD cord-356200-jp5ge300 212 26 Events event NNS cord-356200-jp5ge300 212 27 in in IN cord-356200-jp5ge300 212 28 Indonesia Indonesia NNP cord-356200-jp5ge300 212 29 : : : cord-356200-jp5ge300 212 30 Exploring explore VBG cord-356200-jp5ge300 212 31 the the DT cord-356200-jp5ge300 212 32 limits limit NNS cord-356200-jp5ge300 212 33 to to IN cord-356200-jp5ge300 212 34 formal formal JJ cord-356200-jp5ge300 212 35 tourism tourism NN cord-356200-jp5ge300 212 36 trends trend NNS cord-356200-jp5ge300 212 37 forecasting forecast VBG cord-356200-jp5ge300 212 38 methods method NNS cord-356200-jp5ge300 212 39 in in IN cord-356200-jp5ge300 212 40 complex complex JJ cord-356200-jp5ge300 212 41 crisis crisis NN cord-356200-jp5ge300 212 42 situations situation NNS cord-356200-jp5ge300 212 43 Why why WRB cord-356200-jp5ge300 212 44 organizations organization NNS cord-356200-jp5ge300 212 45 do do VBP cord-356200-jp5ge300 212 46 n't not RB cord-356200-jp5ge300 212 47 learn learn VB cord-356200-jp5ge300 212 48 from from IN cord-356200-jp5ge300 212 49 crises crisis NNS cord-356200-jp5ge300 212 50 : : : cord-356200-jp5ge300 212 51 The the DT cord-356200-jp5ge300 212 52 perverse perverse JJ cord-356200-jp5ge300 212 53 power power NN cord-356200-jp5ge300 212 54 of of IN cord-356200-jp5ge300 212 55 normalization normalization NN cord-356200-jp5ge300 212 56 Tourism tourism NN cord-356200-jp5ge300 212 57 , , , cord-356200-jp5ge300 212 58 terrorism terrorism NN cord-356200-jp5ge300 212 59 , , , cord-356200-jp5ge300 212 60 and and CC cord-356200-jp5ge300 212 61 political political JJ cord-356200-jp5ge300 212 62 instability instability NN cord-356200-jp5ge300 212 63 Influence influence NN cord-356200-jp5ge300 212 64 of of IN cord-356200-jp5ge300 212 65 terrorism terrorism NN cord-356200-jp5ge300 212 66 risk risk NN cord-356200-jp5ge300 212 67 on on IN cord-356200-jp5ge300 212 68 foreign foreign JJ cord-356200-jp5ge300 212 69 tourism tourism NN cord-356200-jp5ge300 212 70 decisions decision NNS cord-356200-jp5ge300 212 71 Crisis Crisis NNP cord-356200-jp5ge300 212 72 planning plan VBG cord-356200-jp5ge300 212 73 in in IN cord-356200-jp5ge300 212 74 small small JJ cord-356200-jp5ge300 212 75 businesses business NNS cord-356200-jp5ge300 212 76 : : : cord-356200-jp5ge300 212 77 Importance importance NN cord-356200-jp5ge300 212 78 , , , cord-356200-jp5ge300 212 79 impetus impetus NN cord-356200-jp5ge300 212 80 and and CC cord-356200-jp5ge300 212 81 indifference indifference NN cord-356200-jp5ge300 212 82 Premiums premium NNS cord-356200-jp5ge300 212 83 soar soar VBP cord-356200-jp5ge300 212 84 as as IN cord-356200-jp5ge300 212 85 insurers insurer NNS cord-356200-jp5ge300 212 86 fear fear VBP cord-356200-jp5ge300 212 87 backing back VBG cord-356200-jp5ge300 212 88 the the DT cord-356200-jp5ge300 212 89 wrong wrong JJ cord-356200-jp5ge300 212 90 horse horse NN cord-356200-jp5ge300 212 91 . . . cord-356200-jp5ge300 213 1 The the DT cord-356200-jp5ge300 213 2 Weekend Weekend NNP cord-356200-jp5ge300 213 3 Australian Australian NNP cord-356200-jp5ge300 213 4 Tourism Tourism NNP cord-356200-jp5ge300 213 5 Crisis Crisis NNP cord-356200-jp5ge300 213 6 Management Management NNP cord-356200-jp5ge300 213 7 Plan Plan NNP cord-356200-jp5ge300 213 8 Post Post NNP cord-356200-jp5ge300 213 9 - - NNP cord-356200-jp5ge300 213 10 HIH HIH NNP cord-356200-jp5ge300 213 11 premium premium NN cord-356200-jp5ge300 213 12 spike spike NN cord-356200-jp5ge300 213 13 inflates inflate VBZ cord-356200-jp5ge300 213 14 insurers insurer NNS cord-356200-jp5ge300 213 15 ' ' POS cord-356200-jp5ge300 213 16 profits profit NNS cord-356200-jp5ge300 213 17 . . . cord-356200-jp5ge300 214 1 The the DT cord-356200-jp5ge300 214 2 Weekend Weekend NNP cord-356200-jp5ge300 214 3 Australian Australian NNP cord-356200-jp5ge300 215 1 The the DT cord-356200-jp5ge300 215 2 funding funding NN cord-356200-jp5ge300 215 3 for for IN cord-356200-jp5ge300 215 4 this this DT cord-356200-jp5ge300 215 5 study study NN cord-356200-jp5ge300 215 6 was be VBD cord-356200-jp5ge300 215 7 provided provide VBN cord-356200-jp5ge300 215 8 by by IN cord-356200-jp5ge300 215 9 a a DT cord-356200-jp5ge300 215 10 grant grant NN cord-356200-jp5ge300 215 11 from from IN cord-356200-jp5ge300 215 12 the the DT cord-356200-jp5ge300 215 13 Co co JJ cord-356200-jp5ge300 215 14 - - NN cord-356200-jp5ge300 215 15 operative operative JJ cord-356200-jp5ge300 215 16 Research Research NNP cord-356200-jp5ge300 215 17 Centre Centre NNP cord-356200-jp5ge300 215 18 - - HYPH cord-356200-jp5ge300 215 19 Sustainable Sustainable NNP cord-356200-jp5ge300 215 20 Tourism Tourism NNP cord-356200-jp5ge300 215 21 . . .