id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
cord-003612-bp7sray2	Hu, Guangyu	Public Perception on Healthcare Services: Evidence from Social Media Platforms in China	2019-04-10		.txt	text/plain	4501	221	46	Several researchers studied patient experience, based on the comments posted by patients from online health communities in China [21, 22] , but few studies have been conducted to gather information on healthcare services related topics using social media data. The objectives of this study are to conduct volume and sentiment analyses base on the extracted social media contents on hospital healthcare services. Our results showed that patient safety was the most significant topic for users of Chinese social media platforms, followed by information technology and service efficiency. Our results showed that patient safety was the most significant topic for users of Chinese social media platforms, followed by information technology and service efficiency. By analyzing shared information from WeChat and Qzone, this study showed that patient safety was the most concerned topic for users of Chinese social media platform, followed by information technology and service efficiency, while the doctor-patient relationship was found to have the highest proportion of negative comments.	./cache/cord-003612-bp7sray2.txt	./txt/cord-003612-bp7sray2.txt