key: cord-310438-744r7gc3 authors: Chan, Ta-Chien; Hsiao, Chuhsing Kate; Lee, Chang-Chun; Chiang, Po-Huang; Kao, Chuan-Liang; Liu, Chung-Ming; King, Chwan-Chuen title: The Impact of Matching Vaccine Strains and Post-SARS Public Health Efforts on Reducing Influenza-Associated Mortality among the Elderly date: 2010-06-25 journal: PLoS One DOI: 10.1371/journal.pone.0011317 sha: doc_id: 310438 cord_uid: 744r7gc3 Public health administrators do not have effective models to predict excess influenza-associated mortality and monitor viral changes associated with it. This study evaluated the effect of matching/mismatching vaccine strains, type/subtype pattern changes in Taiwan's influenza viruses, and the impact of post-SARS (severe acute respiratory syndrome) public health efforts on excess influenza-associated mortalities among the elderly. A negative binomial model was developed to estimate Taiwan's monthly influenza-associated mortality among the elderly. We calculated three winter and annual excess influenza-associated mortalities [pneumonia and influenza (P&I), respiratory and circulatory, and all-cause] from the 1999–2000 through the 2006–2007 influenza seasons. Obtaining influenza virus sequences from the months/years in which death from P&I was excessive, we investigated molecular variation in vaccine-mismatched influenza viruses by comparing hemagglutinin 1 (HA1) of the circulating and vaccine strains. We found that the higher the isolation rate of A (H3N2) and vaccine-mismatched influenza viruses, the greater the monthly P&I mortality. However, this significant positive association became negative for higher matching of A (H3N2) and public health efforts with post-SARS effect. Mean excess P&I mortality for winters was significantly higher before 2003 than after that year [mean ± S.D.: 1.44±1.35 vs. 0.35±1.13, p = 0.04]. Further analysis revealed that vaccine-matched circulating influenza A viruses were significantly associated with lower excess P&I mortality during post-SARS winters (i.e., 2005–2007) than during pre-SARS winters [0.03±0.06 vs. 1.57±1.27, p = 0.01]. Stratification of these vaccine-matching and post-SARS effect showed substantial trends toward lower elderly excess P&I mortalities in winters with either mismatching vaccines during the post-SARS period or matching vaccines during the pre-SARS period. Importantly, all three excess mortalities were at their highest in May, 2003, when inter-hospital nosocomial infections were peaking. Furthermore, vaccine-mismatched H3N2 viruses circulating in the years with high excess P&I mortality exhibited both a lower amino acid identity percentage of HA1 between vaccine and circulating strains and a higher numbers of variations at epitope B. Our model can help future decision makers to estimate excess P&I mortality effectively, select and test virus strains for antigenic variation, and evaluate public health strategy effectiveness. Increased influenza vaccination coverage for the elderly, one of the highest risk groups for influenza-related deaths [1] , has prevented influenza-related complications and deaths, based on 64 studies from 1964 to 2006 [2] . In Taiwan, elderly populations (aged $65 years) have received free influenza vaccination since 1998. Vaccine coverage rates have increased from 9.9% in 1998 to 49.1% in 2007 . Despite similar expansions in coverage, pneumonia and influenza (P&I) mortality among the elderly have continued to rise in Italy [3] and the United States [4, 5] . Such findings contribute to the current international debate on the influenza vaccine's effectiveness in preventing elderly influenzaassociated deaths. To examine this issue, we investigated the impact of potential vaccination mismatches with co-circulating viral strains of influenza virus types/subtypes, and public health efforts after the 2003 outbreak of SARS on vaccination effectiveness in subtropical regions like Taiwan. Routine virological surveillance has been crucial for early detection of influenza viral changes [6] . Understanding epidemiological pattern changes of influenza in Taiwan, located geographically close to several past influenza pandemic epicenters in China and Southeast Asia, has larger implications for global virological surveillance. Taiwan's dominant circulating A(H3N2), A(H1N1), and B wild-type influenza virus strains appeared about one to two years earlier than selected vaccine strains recommended by World Health Organization (WHO) for the northern hemisphere, implying that Taiwan has the potential to play a key role in early pandemic and epidemic detection and control [7, 8] . The aims of this study were: (1) to evaluate the effectiveness of matching or mismatching influenza vaccine strains on influenzaassociated mortality, (2) to assess whether public health improvements during the post-SARS period might have decreased elderly mortality, and (3) to investigate molecular variation among vaccine-mismatched influenza viruses that may be associated with increased excess influenza-associated mortality. Data was collected on Taiwan's annual and monthly influenzaassociated mortality rates for the elderly population, monthly meteorological conditions (obtained from Taiwan's Central Weather Bureau), annual influenza vaccine strains (collected from the WHO) [9] , dominant types/subtypes of influenza viruses for winter epidemic seasons, and monthly influenza isolation rates [compiled from the Centers for Disease Control in Taiwan (Taiwan-CDC)] for the 1999-2000 through 2006-2007 influenza seasons. Rates of both winter and annual influenza-associated excess mortality among the elderly were calculated. Winters periods were designated as December 1 st to February 28 th of the following year. Annual periods were marked as beginning on October 1 st and concluding on September 30th of the following year. The elderly population was calculated as the average of two mid-years' elderly population (acquired from the Census database of the Ministry of the Interior). Monthly isolation rates of influenza virus types/subtypes for each studied year were obtained from the Virological Surveillance Database of Contract Laboratories and compiled by Taiwan-CDC ( Figure S1 ) [10] . Wild-type, dominant circulating influenza virus strains were also collected from the Contract Laboratories, as designated by Taiwan-CDC and the literature [8] . Comparisons between influenza vaccine strains and Taiwan's dominant influenza epidemic strains are summarized in Table S1 . To better evaluate influenza's disease burden, we used influenzaassociated mortality rates that were calculated under broad definitions [4] . Using International Classification of Diseases, ninth revision (ICD-9) codes and clinical data obtained from Taiwan's Department of Health, mortality was divided into three categories: (1) pneumonia and influenza (P&I, ICD-9: 480-487), (2) respiratory and circulatory (R&C, ICD-9: 390-519), and (3) all-cause deaths (ICD-9: 000-999) with the exclusion of non-natural deaths. We developed a negative binomial regression model and added two variables of vaccine match/mismatch and pre/post-SARS effect for multivariate analyses with a modification of a Thompson-like model [4] , because of dispersed distributions of the three influenza-associated mortality rates (variance/mean .20). Explanatory variables for the above three outcome measures include monthly meteorological parameters (monthly means of temperature and humidity), annual periodic cycle (i.e., sine/cosine function of seasonal periodicity), monthly virus isolation rates for different subtypes/types of influenza viruses [A (H3N2) or A (H1N1) or B], matching status of different vaccine strains for each subtype/type in each of the studied years, post-SARS effect, and linear temporal monthly trends. Matching status for each subtype/ type of influenza viruses was defined as the consistency between the nomenclature of the vaccine strain and the nomenclature of that season's dominant wild-type strain in Taiwan. If no wild-type subtype was isolated for a certain year, the status of the flu vaccine was thus coded as ''matching'' for that subtype/type and year. To assess whether the public health effort after the 2003 unique outbreak of SARS in Taiwan might also play a role in mortality, the indicator variable ''post-SARS effect'' was applied to the period beginning October 2003 (the first month of the 2003 influenza season) till after the conclusion of the outbreak in June 2003. Model selection was based on Akaike's information criterion (AIC) and likelihood ratio test [11] . When modeling P&I mortality, both mean temperature and relative humidity were found to be without statistical significance and were thus excluded from the full model (Table 1) . The model was implemented by SAS (version 9.1; SAS Institute Inc, Cary, NC). The final model for ''influenza-associated deaths'' was devised as follows: Winter and annual influenza-associated excess elderly mortalities To evaluate the impact of influenza vaccination and/or post-SARS effect on influenza-associated elderly mortalities, we listed both variables in Table 2 . Excess mortality (95% confidence interval) was calculated for each winter and year. These excess deaths were assessed by calculating the difference between observed data and expected baselines that were derived from the negative binomial model ( Figure S2 ). When we modeled vaccinematching status and post-SARS effect, we coded data as ''1's'' or ''0's'' depending on the actual data for each year. ''Post-SARS'' was defined as all months after October 2003. After calculating residual deaths for each month, we replaced negative residuals (e.g. observed values less than the expected value) with zero and summed up excess deaths for each influenza season. Winter (or annual) excess mortality rates were calculated based on each winter's (or annual) total excess deaths divided by mid-year mean populations. In other words, we assessed temporal differences between each winter's monthly observed influenza-associated deaths and monthly expected value [obtained from our multivariate modeled deaths (baseline)], and then divided these monthly differences by the mid-year mean population for two years to calculate the actual excess mortality rate in each winter for statistical comparison among the three time periods (prior to SARS, during SARS, and post-SARS) ( Table 2, Table S2 ). The mean values for each winter's excess mortality before and after SARS were evaluated by independent T-test. To better understand why 2001-2002 exhibited the highest winter and annual excess P&I mortality rates, HA1 sequences of the 2002 epidemic influenza virus A (H3N2) Fujian strain (A/ Fujian/411/2002 (H3N2)), vaccine strains (red squared symbol) from 1999 to 2007, and other Taiwanese H3N2 isolates (circular symbol) from 1996 to 2008 were gathered from the National Center for Biotechnology Information (NCBI) for genetic comparison. We then constructed a phylogenetic tree of HA1 amino acids among Taiwanese A (H3N2) virus strains using the Neighbor-Joining method. This tree was bootstrapped 1,000 times with Mega 4.0 software [12] . Percentages of amino acid sequence identity in the HA1 between dominant wild-type circulating and vaccine strains were calculated for vaccine-mismatched influenza A(H3N2) viruses isolated from months and years (1999-2000, 2003-2004, and 2004-2005) with high annual/monthly influenza-associated excess P&I mortality. The numbers and percentages of amino acid difference at specific epitope locations of HA1 that have been documented in literature [13] were further analyzed for vaccine-mismatched influenza A (H3N2) viruses isolated from these three years. Temporal patterns of influenza-associated mortality rates indicate that Taiwan's elderly P&I mortalities have been increasing since the beginning of the 2001-2002 influenza season despite significant increases in vaccine coverage ( Figure S3A ). As described in Figure 1 , the mean P&I mortality rate, 12 [14] . These increasing patterns were consistent throughout the study period among the three oldest age groups (65-74, 75-84, and 85+) ( Figure S3B ). In addition to this temporal pattern, seasonal cycles (cosine and sine function in Table 1 ) were also found to be significant (p,0.01) for all three influenza-associated mortality rates (except for the cosine function for R&C). Furthermore, the corresponding coefficients in Table 1 's model demonstrate the considerable reduction in elderly P&I mortality in years with either matching vaccines or post-SARS effect. Temporal patterns of monthly isolation rates for human influenza viruses in Taiwan are displayed in Figure S1 . During the study period, A (H3N2) and B were the dominant type/subtypes of influenza viruses. Regarding to vaccine matching rate, A (H1N1) was the most frequently matched subtype (87.5%, 7/8) in eight epidemic seasons. A (H3N2) had the second highest (62.5%, 5/8) and B had the worst (50%, 4/8). Using multivariate negative binomial regression models, we found that four significant variables -the monthly isolation rate of Table 1 . Estimated coefficients ( " b), standard errors (SE) and p-values (p) of three fitted negative binomial models for influenzaassociated deaths: (1) pneumonia and influenza (P&I), (2) respiratory and circulatory, and (3) all-cause in Taiwan, from October 1999 to September 2007, respectively. (1) P&I Deaths (2) Respiratory and Circulatory Deaths (3) All-Cause Deaths influenza A (H3N2), vaccine mismatch with A (H3N2), linear temporal trends, and sine function -were all positively correlated with annual P&I deaths (p,0.05, Table 1 ). In contrast, post-SARS effect and cosine function were negatively correlated with annual P&I mortality (p,0.05). Influenza A (H3N2)'s monthly isolation rate and sine function, as well as vaccine mismatch for influenza B, were positively correlated with R&C deaths (p,0.05). Mean temperature and relative humidity were both negatively correlated with R&C deaths (p,0.05). Values for observed and estimated deaths were proximate for all three influenza-associated mortality models (as illustrated in Figure S2 ). , excess P&I mortality rates (11.0 per 100,000) were 2-5 times higher than rates for the same months in prior years and about 8 times higher than rates for the four months preceding the outbreak (Table S2 ). In May 2003, when interhospital nosocomial infection was the most severe, the three influenza-associated excess mortality rates of P&I (22.09 per 100,000), R&C, and all-cause ranked the highest throughout the studied months. After June 2003, excess P&I mortalities in July and August declined dramatically to 0 per 100,000 ( Figure S2 ). 3. Stratification Analysis. Totally, four of the eight studied years showed increased winter excess influenza-associated mortalities ("3/100,000) plus one higher excess mortality in March, 2005 (5.28/100,000), and five of them had vaccinemismatches. Of the latter five, three occurred in the pre-SARS period (1999-2000, 2000-2001, and 2001-2002) and the remaining two happened in the post-SARS period (2003-2004 and 2004-2005) . To examine the winter seasons' excess mortality in those years with vaccine-matched versus vaccine-mismatched strains before and after SARS, we first reviewed the data on vaccine-matches or not during the pre-SARS years only (e.g. without effect of SARS). Then, we focused on vaccine-mismatches Table 2 . Annual and winter excess mortality rates of influenza-associated deaths (per 100,000) among the elderly ("65 years). In summary, stratification of these two variables showed substantial trends toward lower excess P&I mortality during: (1) influenza vaccine-matched winters during the pre-SARS period (without post-SARS effect), and (2) Figure S4 ). During the 1999-2000 flu season, A/Sydney/05/97(H3N2) and A/ Moscow/10/99(H3N2) were the dominant circulating strains affecting Taiwan while A/Sydney/05/97-like was the vaccine strain and provided inadequate protection against A/Moscow/ 10/99. As shown in Table S3 , five variations were identified at known epitopes [13] , including two variations (Y137S, S142R) at (Table S4 ). Most notably, we discovered one variation at the undefined epitope (position 3, I3L) previously identified by Shih et al. [13] , and three new variations (positions of A138S, I194L, Y233H, Figure S5 (Table S4 ). We also observed that the excess mortality in 2004-2005's winter was much lower than in 1999-2000. This can be supported by higher identity percentage between vaccine and circulating strains, and a lower number of variations at epitope B. This is the first study to analyze the impact of the dominant types/subtypes of influenza viruses, the matching status of influenza vaccine strains, and the 2003 SARS outbreak on three influenza-associated mortality rates among the elderly in Taiwan. The study is unprecedented in its molecular-level investigation of vaccine-mismatched influenza viruses associated with excess mortality. While the limitations of our data prevent us from drawing definitive conclusions about these potential factors, we did observe five associations that merit discussion. First, higher A (H3N2) subtype isolation rates were associated with increased influenza-associated mortality. Second, lower P&I mortality rates were observed when circulating strains of influenza viruses were vaccine-matched. Third, increased influenza P&I excess mortality was associated with vaccine-mismatched circulating influenza H3N2 and B viruses with fewer amino acid identities. Fourth, influenza disease burden after the 2003 SARS outbreak (i.e. with post-SARS effect) was significantly lower than before this SARS outbreak. Lastly, patterns of Taiwan's influenza types/subtypes became more diversified after 2001 when Mini links with China facilitated open travel exchanges [14] . Co-circulation of H3N2 subtype with H1N1 subtype or B type viruses resulted in higher P&I mortality than any subtype/type acting alone. Our observations suggest that improvements in public education and public health efforts (as a result of post-SARS effects and better vaccine matching) may have contributed to a reduction in P&I mortality. This trend would be further supported if mortality reductions persist in the presence of adequately sustained prevention measures. Our study suggests that the future deployment of epidemiological measures such as virological surveillance (obtaining more specimens), timely molecular analysis of viral isolates and their accompanying vaccine strains, and identification of vaccinemismatched strains would support public health efforts to minimize complications and deaths. We recommend that public health resources be allocated to include both pharmaceutical [18] and non-pharmaceutical interventions [19] for minimizing elderly deaths whenever vaccine-mismatched H3N2 viruses are dominant. Daily syndromic surveillance data integrated with virological surveillance information and statistical methods for detecting abnormal signals and trends can provide timely information for identifying the occurrence of vaccine-mismatched or novel influenza viruses. These efforts can jump-start prevention at the initial phase of an epidemic, when there is a higher risk of humanto-human transmission (e.g., increased epidemic/pandemic potential of newly emerged influenza viruses). As outbreaks of emerging infectious diseases (EID) and novel influenza viruses continue to increase [20] , we believe our results will help countries have not affected by SARS to evaluate the effectiveness of their preventive and/or control measures for reducing influenza disease burdens (including vaccination programs for the current influenza H1N1 pandemic in 2009-2010). In addition to determining the effectiveness of vaccine strains in a given flu season, variant epitopes on the surface of the virus may also result in varying immunological responses. Certain epitope variants might be less effective at stimulating the development of B-cell humoral immunity or interfere with the ability of cytotoxic T-lymphocytes to recognize epitopes presented by HLA class I proteins on the surface of infected cells [21] . Analysis of data from pre-SARS winters-before the initiation of public health intervention efforts prompted by SARS-may provide more clues as to the impact of vaccine-mismatched influenza viruses on excess mortality. In addition, Taiwan's vaccine-mismatched influenza viruses appeared prior to the introduction of WHO's recommended vaccine strain [22] . Therefore, it is explainable why we observed higher excess P&I mortality during pre-SARS vaccinemismatches than post-SARS. The mismatched A (H3N2) Fujian strain which appeared in 2002 and circulated for several months may have steadily increased the population's herd immunity leading up to 2004-2005. Lower influenza-associated excess mortality during the winter of 2004-2005, particularly in comparison to 1999-2000, may also be attributed to a higher identity percentage between vaccine strains and circulating strains, a lower number of variations at epitope B, the development of herd immunity, and the post-SARS effect. These two vaccinemismatching examples suggest that both quantitative and qualitative variations of amino acids, as well as the locations and epitopes involved, are important considerations when monitoring vaccine-mismatched influenza viruses. Antigenic differences thus need to be identified efficiently by serological testing for isolated influenza viruses with high monthly/weekly excess P&I mortality [23] . Our results suggest that timely identification of vaccinemismatched circulating influenza viruses and their antigenic variations is crucial for effective evidence-based public health planning and preparedness. From January 2001-October 2001, documented vaccine effectiveness (VE) was 53% for preventing pneumonia deaths (when B was mismatched) and 44% for preventing all-cause deaths among the elderly in Taiwan [24] . Matched vaccines reached a VE as high as 80% for preventing influenza among healthy adults [25] . This VE declined to 50% when vaccines mismatched with circulating influenza viruses. We can surmise from past data that the VE for mismatched vaccines would be even lower for elderly populations because of their weakened immune responses [26] . The variation of VE across different countries may be attributed to different age distributions, variable influenza vaccination coverage rates [27] , and variation in post-SARS effects. These variations may account for the higher overall P&I mortality and excess P&I mortality rates observed in Italy and U.S compared to Taiwan. The 2003 SARS outbreak posed a significant challenge to Taiwan's health care system but also had the potentially beneficial effect of educating the public about the need for seeking health care earlier [28] and protective behaviors [29, 30] . Public education measures and behavioral changes prompted by the SARS outbreak may have contributed to the ensuing decline in excess P&I mortality in Taiwan and other SARS-affected countries/areas [29, 31] . Although our observation periods were not long, the evidence suggests that the SARS outbreak not only spurred behavioral change among Taiwanese citizens [32] but also prompted government officials to reform the infectious disease surveillance system [33] as well as policies for hospital management [34] and infection control [35] in Taiwan These changes, in combination with increasing awareness of infectious diseases among physicians, may have contributed to the sustained post-SARS effect that we propose had a significant impact on Taiwan's elderly P&I mortality rates. Three studies in Taiwan [36] , in Wuhan City of Hubei Province in mainland China [30] and in Hong Kong [31] support the claim that public health efforts were sustained after the SARS epidemic. Interestingly, influenzaassociated mortalities in Taiwan, southern China and Hong Kong in the post-SARS period were all lower than in the pre-SARS period (personal communication in the March 15-19, 2010 MISMS Oceania Regional Influenza Meeting and Workshop in Melbourne, Australia). Moreover, many public health measures taken in response to SARS-including advising sick students to stay at home, teaching coughing etiquette, providing hand-cleaning facilities in front of elevators and at building entrances, closing classes if more than three influenza-like illnesses occur in one class, and vaccinating high-risk populations-all had been applied during the 2009 influenza H1N1 pandemic. The effectiveness of these public health efforts is supported by the lower total number of P&I mortalities observed during the 2009-2010 winter season (ending February 26, 2010) than in previous years [37] . In addition, we found that people had a greater understanding of health protection measures during the 2009-10 pandemic influenza in SARS-affected areas/countries such as Taiwan and Hong Kong [38] . This protective effect may have contributed to the lower numbers of P&I deaths in 2009-10 compared to seasonal influenza in 2008-2009 and to the reduction in total laboratory-confirmed pandemic influenza H1N1 deaths in Taiwan (42 deaths from July 1, 2009 to May 8, 2010)) and Hong Kong (80 deaths from July 17, 2009 to April 15, 2010) [39] . This study has five major limitations. First, Taiwan's monthly influenza virus isolation rates prior to 1999 were not comprehensive. Second, weekly and monthly matching statuses were not available. Third, the benefit of vaccination may be underestimated because older elderly populations are at higher risk of developing severe complications and deaths [40] . Fourth, the unknown temporality of vaccinations and the presence of many possible uncontrolled confounders (such as variations in age-specific attack rates, prior accumulated immunity, socioeconomic conditions, nutrition factors, public health efforts, and viral characteristics of individual influenza viruses including infectivity, pathogenicity, transmissibility and virulence) could not be fully accounted for in this retrospective ecological study. Causal effects cannot be determined with certainty from observational studies comparing these groups (e.g., vaccine-matched versus vaccine-mismatched groups or pre-SARS versus post-SARS groups in this study). Additionally, uncontrolled confounders at the individual level are a major limitation of an ecological study design. Fifth, accounting for epitope variations in A (H3N2) viruses will require more amino acid sequencing and serological data of the HA1 over the course of several years. Enhanced virological surveillance in Asia, where mostly past pandemic influenza viruses have originated [7, 41] , is urgently needed because most new wild-type influenza virus strains have appeared much earlier in Taiwan and South-East Asia [42] than in WHO-recommended vaccine strains [8, 22] . Furthermore, viral changes and co-circulating subtypes/types have been documented in the later periods of influenza epidemics [43] . Antigenic distance between the vaccine and circulating strains can be best measured by serologically testing simultaneously for vaccine strains and 20-30 local influenza isolates obtained from various time intervals of the same year (in which excess influenzaassociated mortality is identified). Unfortunately, we did not have enough monthly retrospective samples to incorporate serological results into the model during the study period. The major limitation of this study was a lack of long-term data that prevents us from drawing definitive conclusions. However, we have illustrated possible associations between the observed reduction in P&I mortality and vaccine match on the one hand, and the post-SARS effect on the other hand. Our model is sufficiently flexible to apply to different scenarios in various countries. For minimizing a country's/global influenza disease burden, further studies will be required to validate the interpretations of our results that we have suggested. International collaboration on an integrated clinical, epidemiological, and virological/serological influenza surveillance system will be necessary to monitor for potential increases in clinical severity as well as viral sequence and antigenic changes in any parts of the world. This study points to a number of possible directions for improving influenza vaccination policy and provides a means for public health officials to monitor for possible occurrences of vaccine-mismatched influenza viruses at the population level. Moreover, our study attempts to lay a foundation for a molecular explanation of influenza-associated deaths that integrates macrolevel mortality data with micro-level amino acid sequence identity percentage. We hope that our findings can prompt the discovery of better and more effective mechanisms for selecting strains for future serological testing. In the future, we hope to collect more data domestically and internationally in order to reevaluate and refine our recommendations. Public health professionals in SARSaffected countries can also examine the post-SARS impact and vaccine-mismatched effect using data sets from their countries. A concerted effort to obtain more evidence can bring the international community closer to devising more effective guidelines for the global control of next pandemic influenza. Future research efforts should include: (1) weekly/daily monitoring of influenza viral sequences, antigenic changes of the HA [44] , and excess influenza-associated mortality; (2) an evaluation of vaccine efficacy through measurement of antigenic distances [45, 46] , and B-and T-cell epitopes [47] ; and (3) improvements in influenza vaccines through enhancement of innate immunity [48, 49, 50] . 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We would also like to express our gratitude to Ms. Peggy Lee, Mr. Andres Su, and Mr. James Steed for their help in editing this paper in English. We are also grateful to Dr. Chi-Tai Fang for his critical viewpoints and the Department of Health -National Taiwan University (NTU) Infectious Diseases Research and Education Center for their administrative support.