id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
2241	Chan, Ian; Ly, Pearl; Meulemans, Yvonne Nalani	Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network	2012-09-10	20	.pdf	application/pdf	6631	500	52	and its successful use in libraries for chat reference services. implementation, and evaluation of Openfire for use in chat reference and as an internal network In addition, survey results on the library staff use of the internal IM network and IM-based chat reference, a number of libraries also found Questionpoint difficult to use due to its CSUSM Kellogg Library has a robust chat reference service that is used by students on and off Openfire for chat reference by librarians and as an internal network for all library personnel. Openfire could meet our IM chat reference needs because it includes the Fastpath plugin, a Openfire uses a database to store information such as IM network settings, user account and send messages to anyone communicating through the web-based Fastpath chat widgets (more gateway plugin works with Spark to integrate library staff accounts on chat network such as 	./cache/2241.pdf	./txt/2241.txt