id	sid	tid	token	lemma	pos
3334	1	1	78	78	CD
3334	1	2	INFORMATION	information	NN
3334	1	3	TECHNOLOGY	TECHNOLOGY	NNP
3334	1	4	AND	and	CC
3334	1	5	LIBRARIES	LIBRARIES	NNP
3334	1	6	|	|	JJ
3334	1	7	JUNE	JUNE	NNP
3334	1	8	2006	2006	CD
3334	1	9	In	in	IN
3334	1	10	the	the	DT
3334	1	11	early	early	JJ
3334	1	12	years	year	NNS
3334	1	13	of	of	IN
3334	1	14	modern	modern	JJ
3334	1	15	information	information	NN
3334	1	16	retrieval	retrieval	NN
3334	1	17	,	,	,
3334	1	18	the	the	DT
3334	1	19	fundamental	fundamental	JJ
3334	1	20	way	way	NN
3334	1	21	in	in	IN
3334	1	22	which	which	WDT
3334	1	23	we	-PRON-	PRP
3334	1	24	understood	understand	VBD
3334	1	25	and	and	CC
3334	1	26	evalu-	evalu-	VBZ
3334	1	27	ated	ate	VBN
3334	1	28	search	search	NN
3334	1	29	performance	performance	NN
3334	1	30	was	be	VBD
3334	1	31	by	by	IN
3334	1	32	measuring	measure	VBG
3334	1	33	precision	precision	NN
3334	1	34	and	and	CC
3334	1	35	recall	recall	NN
3334	1	36	.	.	.
3334	2	1	In	in	IN
3334	2	2	recent	recent	JJ
3334	2	3	decades	decade	NNS
3334	2	4	,	,	,
3334	2	5	however	however	RB
3334	2	6	,	,	,
3334	2	7	models	model	NNS
3334	2	8	of	of	IN
3334	2	9	evaluation	evaluation	NN
3334	2	10	have	have	VBP
3334	2	11	expanded	expand	VBN
3334	2	12	to	to	TO
3334	2	13	incorporate	incorporate	VB
3334	2	14	the	the	DT
3334	2	15	information	information	NN
3334	2	16	-	-	HYPH
3334	2	17	seeking	seek	VBG
3334	2	18	task	task	NN
3334	2	19	and	and	CC
3334	2	20	the	the	DT
3334	2	21	quality	quality	NN
3334	2	22	of	of	IN
3334	2	23	its	-PRON-	PRP$
3334	2	24	outcome	outcome	NN
3334	2	25	,	,	,
3334	2	26	as	as	RB
3334	2	27	well	well	RB
3334	2	28	as	as	IN
3334	2	29	the	the	DT
3334	2	30	value	value	NN
3334	2	31	of	of	IN
3334	2	32	the	the	DT
3334	2	33	information	information	NN
3334	2	34	to	to	IN
3334	2	35	the	the	DT
3334	2	36	user	user	NN
3334	2	37	.	.	.
3334	3	1	We	-PRON-	PRP
3334	3	2	have	have	VBP
3334	3	3	developed	develop	VBN
3334	3	4	a	a	DT
3334	3	5	systems	system	NNS
3334	3	6	engineering	engineering	NN
3334	3	7	-	-	HYPH
3334	3	8	based	base	VBN
3334	3	9	methodology	methodology	NN
3334	3	10	for	for	IN
3334	3	11	improving	improve	VBG
3334	3	12	the	the	DT
3334	3	13	whole	whole	JJ
3334	3	14	search	search	NN
3334	3	15	experience	experience	NN
3334	3	16	.	.	.
3334	4	1	The	the	DT
3334	4	2	approach	approach	NN
3334	4	3	focuses	focus	VBZ
3334	4	4	on	on	IN
3334	4	5	understand-	understand-	JJ
3334	4	6	ing	ing	NN
3334	4	7	users	user	NNS
3334	4	8	’	’	POS
3334	4	9	information	information	NN
3334	4	10	-	-	HYPH
3334	4	11	seeking	seek	VBG
3334	4	12	problems	problem	NNS
3334	4	13	,	,	,
3334	4	14	understand-	understand-	JJ
3334	4	15	ing	ing	NNP
3334	4	16	who	who	WP
3334	4	17	has	have	VBZ
3334	4	18	the	the	DT
3334	4	19	problems	problem	NNS
3334	4	20	,	,	,
3334	4	21	and	and	CC
3334	4	22	applying	apply	VBG
3334	4	23	solutions	solution	NNS
3334	4	24	that	that	WDT
3334	4	25	address	address	VBP
3334	4	26	these	these	DT
3334	4	27	problems	problem	NNS
3334	4	28	.	.	.
3334	5	1	This	this	DT
3334	5	2	information	information	NN
3334	5	3	is	be	VBZ
3334	5	4	gathered	gather	VBN
3334	5	5	through	through	IN
3334	5	6	ongoing	ongoing	JJ
3334	5	7	analysis	analysis	NN
3334	5	8	of	of	IN
3334	5	9	site	site	NN
3334	5	10	-	-	HYPH
3334	5	11	usage	usage	NN
3334	5	12	reports	report	NNS
3334	5	13	,	,	,
3334	5	14	satisfac-	satisfac-	VBG
3334	5	15	tion	tion	NN
3334	5	16	surveys	survey	NNS
3334	5	17	,	,	,
3334	5	18	Help	Help	NNP
3334	5	19	Desk	Desk	NNP
3334	5	20	reports	report	VBZ
3334	5	21	,	,	,
3334	5	22	and	and	CC
3334	5	23	a	a	DT
3334	5	24	working	work	VBG
3334	5	25	relation-	relation-	FW
3334	5	26	ship	ship	NN
3334	5	27	with	with	IN
3334	5	28	the	the	DT
3334	5	29	business	business	NN
3334	5	30	owners	owner	NNS
3334	5	31	.	.	.
3334	6	1	■	■	NFP
3334	6	2	Evaluation	evaluation	NN
3334	6	3	models	model	NNS
3334	6	4	In	in	IN
3334	6	5	the	the	DT
3334	6	6	early	early	JJ
3334	6	7	years	year	NNS
3334	6	8	of	of	IN
3334	6	9	modern	modern	JJ
3334	6	10	information	information	NN
3334	6	11	retrieval	retrieval	NN
3334	6	12	,	,	,
3334	6	13	the	the	DT
3334	6	14	fundamental	fundamental	JJ
3334	6	15	way	way	NN
3334	6	16	in	in	IN
3334	6	17	which	which	WDT
3334	6	18	we	-PRON-	PRP
3334	6	19	understood	understand	VBD
3334	6	20	and	and	CC
3334	6	21	evalu-	evalu-	VBZ
3334	6	22	ated	ate	VBN
3334	6	23	search	search	NN
3334	6	24	performance	performance	NN
3334	6	25	was	be	VBD
3334	6	26	by	by	IN
3334	6	27	measuring	measure	VBG
3334	6	28	precision	precision	NN
3334	6	29	and	and	CC
3334	6	30	recall.1	recall.1	NN
3334	6	31	In	in	IN
3334	6	32	recent	recent	JJ
3334	6	33	decades	decade	NNS
3334	6	34	,	,	,
3334	6	35	however	however	RB
3334	6	36	,	,	,
3334	6	37	models	model	NNS
3334	6	38	of	of	IN
3334	6	39	evaluation	evaluation	NN
3334	6	40	have	have	VBP
3334	6	41	expanded	expand	VBN
3334	6	42	to	to	TO
3334	6	43	incorporate	incorporate	VB
3334	6	44	the	the	DT
3334	6	45	information	information	NN
3334	6	46	-	-	HYPH
3334	6	47	seeking	seek	VBG
3334	6	48	task	task	NN
3334	6	49	and	and	CC
3334	6	50	the	the	DT
3334	6	51	quality	quality	NN
3334	6	52	of	of	IN
3334	6	53	its	-PRON-	PRP$
3334	6	54	outcome	outcome	NN
3334	6	55	,	,	,
3334	6	56	cognitive	cognitive	JJ
3334	6	57	models	model	NNS
3334	6	58	of	of	IN
3334	6	59	information	information	NN
3334	6	60	behavior	behavior	NN
3334	6	61	,	,	,
3334	6	62	as	as	RB
3334	6	63	well	well	RB
3334	6	64	as	as	IN
3334	6	65	the	the	DT
3334	6	66	value	value	NN
3334	6	67	of	of	IN
3334	6	68	the	the	DT
3334	6	69	informa-	informa-	JJ
3334	6	70	tion	tion	NN
3334	6	71	to	to	IN
3334	6	72	the	the	DT
3334	6	73	user.2	user.2	NNP
3334	6	74	The	the	DT
3334	6	75	conceptual	conceptual	JJ
3334	6	76	framework	framework	NN
3334	6	77	for	for	IN
3334	6	78	holistic	holistic	JJ
3334	6	79	evaluation	evaluation	NN
3334	6	80	of	of	IN
3334	6	81	libraries	library	NNS
3334	6	82	described	describe	VBN
3334	6	83	by	by	IN
3334	6	84	Nicholson	Nicholson	NNP
3334	6	85	defines	define	VBZ
3334	6	86	multiple	multiple	JJ
3334	6	87	perspectives	perspective	NNS
3334	6	88	(	(	-LRB-
3334	6	89	internal	internal	JJ
3334	6	90	and	and	CC
3334	6	91	external	external	JJ
3334	6	92	views	view	NNS
3334	6	93	of	of	IN
3334	6	94	the	the	DT
3334	6	95	library	library	NN
3334	6	96	system	system	NN
3334	6	97	as	as	RB
3334	6	98	well	well	RB
3334	6	99	as	as	IN
3334	6	100	internal	internal	JJ
3334	6	101	and	and	CC
3334	6	102	external	external	JJ
3334	6	103	views	view	NNS
3334	6	104	of	of	IN
3334	6	105	its	-PRON-	PRP$
3334	6	106	use	use	NN
3334	6	107	)	)	-RRB-
3334	6	108	from	from	IN
3334	6	109	which	which	WDT
3334	6	110	to	to	TO
3334	6	111	measure	measure	VB
3334	6	112	and	and	CC
3334	6	113	evaluate	evaluate	VB
3334	6	114	a	a	DT
3334	6	115	library	library	NN
3334	6	116	system.3	system.3	CD
3334	6	117	The	the	DT
3334	6	118	work	work	NN
3334	6	119	described	describe	VBN
3334	6	120	in	in	IN
3334	6	121	this	this	DT
3334	6	122	paper	paper	NN
3334	6	123	is	be	VBZ
3334	6	124	consistent	consistent	JJ
3334	6	125	with	with	IN
3334	6	126	these	these	DT
3334	6	127	frameworks	framework	NNS
3334	6	128	as	as	IN
3334	6	129	it	-PRON-	PRP
3334	6	130	emphasizes	emphasize	VBZ
3334	6	131	that	that	DT
3334	6	132	,	,	,
3334	6	133	while	while	IN
3334	6	134	efforts	effort	NNS
3334	6	135	to	to	TO
3334	6	136	improve	improve	VB
3334	6	137	search	search	NN
3334	6	138	may	may	MD
3334	6	139	focus	focus	VB
3334	6	140	on	on	IN
3334	6	141	optimizing	optimize	VBG
3334	6	142	preci-	preci-	JJ
3334	6	143	sion	sion	NN
3334	6	144	or	or	CC
3334	6	145	recall	recall	NN
3334	6	146	,	,	,
3334	6	147	it	-PRON-	PRP
3334	6	148	is	be	VBZ
3334	6	149	equally	equally	RB
3334	6	150	important	important	JJ
3334	6	151	to	to	TO
3334	6	152	recognize	recognize	VB
3334	6	153	that	that	IN
3334	6	154	the	the	DT
3334	6	155	search	search	NN
3334	6	156	experience	experience	NN
3334	6	157	involves	involve	VBZ
3334	6	158	more	more	JJR
3334	6	159	than	than	IN
3334	6	160	a	a	DT
3334	6	161	perfect	perfect	JJ
3334	6	162	set	set	NN
3334	6	163	of	of	IN
3334	6	164	high	high	JJ
3334	6	165	-	-	HYPH
3334	6	166	precision	precision	NN
3334	6	167	,	,	,
3334	6	168	high	high	JJ
3334	6	169	-	-	HYPH
3334	6	170	recall	recall	NN
3334	6	171	search	search	NN
3334	6	172	results	result	NNS
3334	6	173	.	.	.
3334	7	1	The	the	DT
3334	7	2	total	total	JJ
3334	7	3	search	search	NN
3334	7	4	experience	experience	NN
3334	7	5	and	and	CC
3334	7	6	how	how	WRB
3334	7	7	well	well	RB
3334	7	8	the	the	DT
3334	7	9	system	system	NN
3334	7	10	actually	actually	RB
3334	7	11	helps	help	VBZ
3334	7	12	the	the	DT
3334	7	13	user	user	NN
3334	7	14	solve	solve	VB
3334	7	15	the	the	DT
3334	7	16	search	search	NN
3334	7	17	task	task	NN
3334	7	18	must	must	MD
3334	7	19	be	be	VB
3334	7	20	evaluated	evaluate	VBN
3334	7	21	.	.	.
3334	8	1	A	a	DT
3334	8	2	search	search	NN
3334	8	3	experience	experience	NN
3334	8	4	begins	begin	VBZ
3334	8	5	when	when	WRB
3334	8	6	users	user	NNS
3334	8	7	enter	enter	VBP
3334	8	8	words	word	NNS
3334	8	9	in	in	IN
3334	8	10	a	a	DT
3334	8	11	search	search	NN
3334	8	12	box	box	NN
3334	8	13	.	.	.
3334	9	1	It	-PRON-	PRP
3334	9	2	continues	continue	VBZ
3334	9	3	when	when	WRB
3334	9	4	the	the	DT
3334	9	5	users	user	NNS
3334	9	6	view	view	VBP
3334	9	7	some	some	DT
3334	9	8	representation	representation	NN
3334	9	9	(	(	-LRB-
3334	9	10	such	such	JJ
3334	9	11	as	as	IN
3334	9	12	a	a	DT
3334	9	13	list	list	NN
3334	9	14	or	or	CC
3334	9	15	a	a	DT
3334	9	16	table	table	NN
3334	9	17	)	)	-RRB-
3334	9	18	of	of	IN
3334	9	19	candidate	candidate	NN
3334	9	20	answers	answer	NNS
3334	9	21	to	to	IN
3334	9	22	their	-PRON-	PRP$
3334	9	23	queries	query	NNS
3334	9	24	.	.	.
3334	10	1	It	-PRON-	PRP
3334	10	2	includes	include	VBZ
3334	10	3	the	the	DT
3334	10	4	users	user	NNS
3334	10	5	’	’	POS
3334	10	6	reactions	reaction	NNS
3334	10	7	to	to	IN
3334	10	8	the	the	DT
3334	10	9	usefulness	usefulness	NN
3334	10	10	of	of	IN
3334	10	11	those	those	DT
3334	10	12	answers	answer	NNS
3334	10	13	and	and	CC
3334	10	14	their	-PRON-	PRP$
3334	10	15	representa-	representa-	JJ
3334	10	16	tion	tion	NN
3334	10	17	in	in	IN
3334	10	18	satisfying	satisfy	VBG
3334	10	19	information	information	NN
3334	10	20	needs	need	NNS
3334	10	21	,	,	,
3334	10	22	and	and	CC
3334	10	23	continues	continue	VBZ
3334	10	24	with	with	IN
3334	10	25	the	the	DT
3334	10	26	users	user	NNS
3334	10	27	clicking	click	VBG
3334	10	28	on	on	IN
3334	10	29	a	a	DT
3334	10	30	link	link	NN
3334	10	31	(	(	-LRB-
3334	10	32	or	or	CC
3334	10	33	links	link	NNS
3334	10	34	)	)	-RRB-
3334	10	35	to	to	TO
3334	10	36	view	view	VB
3334	10	37	content	content	NN
3334	10	38	.	.	.
3334	11	1	Optimizing	optimize	VBG
3334	11	2	search	search	NN
3334	11	3	results	result	NNS
3334	11	4	without	without	IN
3334	11	5	considering	consider	VBG
3334	11	6	the	the	DT
3334	11	7	rest	rest	NN
3334	11	8	of	of	IN
3334	11	9	the	the	DT
3334	11	10	search	search	NN
3334	11	11	experience	experience	NN
3334	11	12	and	and	CC
3334	11	13	without	without	IN
3334	11	14	considering	consider	VBG
3334	11	15	user	user	NN
3334	11	16	behavior	behavior	NN
3334	11	17	is	be	VBZ
3334	11	18	missing	miss	VBG
3334	11	19	an	an	DT
3334	11	20	opportunity	opportunity	NN
3334	11	21	to	to	TO
3334	11	22	further	further	RB
3334	11	23	improve	improve	VB
3334	11	24	user	user	NN
3334	11	25	success	success	NN
3334	11	26	.	.	.
3334	12	1	For	for	IN
3334	12	2	example	example	NN
3334	12	3	,	,	,
3334	12	4	the	the	DT
3334	12	5	experience	experience	NN
3334	12	6	is	be	VBZ
3334	12	7	a	a	DT
3334	12	8	failure	failure	NN
3334	12	9	if	if	IN
3334	12	10	typical	typical	JJ
3334	12	11	users	user	NNS
3334	12	12	can	can	MD
3334	12	13	not	not	RB
3334	12	14	recognize	recognize	VB
3334	12	15	the	the	DT
3334	12	16	answers	answer	NNS
3334	12	17	to	to	IN
3334	12	18	their	-PRON-	PRP$
3334	12	19	infor-	infor-	JJ
3334	12	20	mation	mation	NN
3334	12	21	need	need	VBP
3334	12	22	because	because	IN
3334	12	23	the	the	DT
3334	12	24	items	item	NNS
3334	12	25	lack	lack	VBP
3334	12	26	a	a	DT
3334	12	27	recognizable	recognizable	JJ
3334	12	28	title	title	NN
3334	12	29	or	or	CC
3334	12	30	an	an	DT
3334	12	31	informative	informative	JJ
3334	12	32	description	description	NN
3334	12	33	,	,	,
3334	12	34	or	or	CC
3334	12	35	they	-PRON-	PRP
3334	12	36	involve	involve	VBP
3334	12	37	extensive	extensive	JJ
3334	12	38	scrolling	scrolling	NN
3334	12	39	or	or	CC
3334	12	40	hard	hard	JJ
3334	12	41	-	-	HYPH
3334	12	42	to	to	TO
3334	12	43	-	-	HYPH
3334	12	44	use	use	NN
3334	12	45	content	content	NN
3334	12	46	.	.	.
3334	13	1	■	■	NFP
3334	13	2	Proposed	propose	VBN
3334	13	3	solutions	solution	NNS
3334	13	4	Problems	problem	NNS
3334	13	5	with	with	IN
3334	13	6	search	search	NN
3334	13	7	,	,	,
3334	13	8	such	such	JJ
3334	13	9	as	as	IN
3334	13	10	low	low	JJ
3334	13	11	precision	precision	NN
3334	13	12	or	or	CC
3334	13	13	low	low	JJ
3334	13	14	recall	recall	NN
3334	13	15	,	,	,
3334	13	16	are	be	VBP
3334	13	17	often	often	RB
3334	13	18	addressed	address	VBN
3334	13	19	by	by	IN
3334	13	20	either	either	DT
3334	13	21	metadata	metadata	NNP
3334	13	22	solutions	solution	NNS
3334	13	23	(	(	-LRB-
3334	13	24	add-	add-	RB
3334	13	25	ing	e	VBG
3334	13	26	topical	topical	JJ
3334	13	27	tags	tag	NNS
3334	13	28	to	to	IN
3334	13	29	content	content	JJ
3334	13	30	objects	object	NNS
3334	13	31	based	base	VBN
3334	13	32	on	on	IN
3334	13	33	controlled	control	VBN
3334	13	34	vocabularies	vocabulary	NNS
3334	13	35	)	)	-RRB-
3334	13	36	or	or	CC
3334	13	37	replacement	replacement	NN
3334	13	38	of	of	IN
3334	13	39	the	the	DT
3334	13	40	search	search	NN
3334	13	41	engine	engine	NN
3334	13	42	.	.	.
3334	14	1	The	the	DT
3334	14	2	problems	problem	NNS
3334	14	3	with	with	IN
3334	14	4	the	the	DT
3334	14	5	metadata	metadata	NN
3334	14	6	approach	approach	NN
3334	14	7	include	include	VBP
3334	14	8	the	the	DT
3334	14	9	time	time	NN
3334	14	10	and	and	CC
3334	14	11	effort	effort	NN
3334	14	12	required	require	VBN
3334	14	13	to	to	TO
3334	14	14	establish	establish	VB
3334	14	15	,	,	,
3334	14	16	evolve	evolve	VB
3334	14	17	,	,	,
3334	14	18	and	and	CC
3334	14	19	maintain	maintain	VB
3334	14	20	taxonomies	taxonomy	NNS
3334	14	21	,	,	,
3334	14	22	and	and	CC
3334	14	23	the	the	DT
3334	14	24	need	need	NN
3334	14	25	for	for	IN
3334	14	26	trained	train	VBN
3334	14	27	intermediaries	intermediary	NNS
3334	14	28	to	to	TO
3334	14	29	apply	apply	VB
3334	14	30	the	the	DT
3334	14	31	tags.4	tags.4	NN
3334	14	32	A	a	DT
3334	14	33	community	community	NN
3334	14	34	of	of	IN
3334	14	35	stakeholders	stakeholder	NNS
3334	14	36	may	may	MD
3334	14	37	be	be	VB
3334	14	38	convened	convene	VBN
3334	14	39	to	to	TO
3334	14	40	define	define	VB
3334	14	41	the	the	DT
3334	14	42	controlled	control	VBN
3334	14	43	vocabulary	vocabulary	NN
3334	14	44	,	,	,
3334	14	45	but	but	CC
3334	14	46	often	often	RB
3334	14	47	the	the	DT
3334	14	48	lowest	low	JJS
3334	14	49	common	common	JJ
3334	14	50	denominator	denominator	NN
3334	14	51	prevails	prevail	VBZ
3334	14	52	,	,	,
3334	14	53	the	the	DT
3334	14	54	champi-	champi-	XX
3334	14	55	ons	ons	NN
3334	14	56	and	and	CC
3334	14	57	stakeholders	stakeholder	NNS
3334	14	58	leave	leave	VBP
3334	14	59	,	,	,
3334	14	60	and	and	CC
3334	14	61	no	no	DT
3334	14	62	one	one	NN
3334	14	63	is	be	VBZ
3334	14	64	happy	happy	JJ
3334	14	65	with	with	IN
3334	14	66	the	the	DT
3334	14	67	resulting	result	VBG
3334	14	68	standard	standard	NN
3334	14	69	.	.	.
3334	15	1	Even	even	RB
3334	15	2	with	with	IN
3334	15	3	trained	trained	JJ
3334	15	4	intermediaries	intermediary	NNS
3334	15	5	,	,	,
3334	15	6	inter	inter	JJ
3334	15	7	-	-	JJ
3334	15	8	indexer	indexer	JJ
3334	15	9	inconsistency	inconsistency	NN
3334	15	10	compromises	compromise	VBZ
3334	15	11	this	this	DT
3334	15	12	approach	approach	NN
3334	15	13	,	,	,
3334	15	14	and	and	CC
3334	15	15	inconsistent	inconsistent	JJ
3334	15	16	term	term	NN
3334	15	17	application	application	NN
3334	15	18	can	can	MD
3334	15	19	cause	cause	VB
3334	15	20	degradation	degradation	NN
3334	15	21	of	of	IN
3334	15	22	search	search	NN
3334	15	23	results.5	results.5	PDT
3334	15	24	Another	another	DT
3334	15	25	shortcoming	shortcoming	NN
3334	15	26	of	of	IN
3334	15	27	the	the	DT
3334	15	28	metadata	metadata	NN
3334	15	29	approach	approach	NN
3334	15	30	is	be	VBZ
3334	15	31	that	that	IN
3334	15	32	a	a	DT
3334	15	33	specific	specific	JJ
3334	15	34	metadata	metadata	NN
3334	15	35	classification	classification	NN
3334	15	36	is	be	VBZ
3334	15	37	just	just	RB
3334	15	38	a	a	DT
3334	15	39	snapshot	snapshot	NN
3334	15	40	in	in	IN
3334	15	41	time	time	NN
3334	15	42	and	and	CC
3334	15	43	assumes	assume	VBZ
3334	15	44	that	that	IN
3334	15	45	there	there	EX
3334	15	46	is	be	VBZ
3334	15	47	only	only	RB
3334	15	48	one	one	CD
3334	15	49	particular	particular	JJ
3334	15	50	hierarchy	hierarchy	NN
3334	15	51	of	of	IN
3334	15	52	the	the	DT
3334	15	53	information	information	NN
3334	15	54	in	in	IN
3334	15	55	the	the	DT
3334	15	56	corpus	corpus	NNP
3334	15	57	.	.	.
3334	16	1	In	in	IN
3334	16	2	reality	reality	NN
3334	16	3	,	,	,
3334	16	4	however	however	RB
3334	16	5	,	,	,
3334	16	6	there	there	EX
3334	16	7	is	be	VBZ
3334	16	8	almost	almost	RB
3334	16	9	always	always	RB
3334	16	10	more	more	JJR
3334	16	11	than	than	IN
3334	16	12	one	one	CD
3334	16	13	way	way	NN
3334	16	14	to	to	TO
3334	16	15	describe	describe	VB
3334	16	16	a	a	DT
3334	16	17	concept	concept	NN
3334	16	18	,	,	,
3334	16	19	and	and	CC
3334	16	20	the	the	DT
3334	16	21	taxonomy	taxonomy	NN
3334	16	22	is	be	VBZ
3334	16	23	the	the	DT
3334	16	24	view	view	NN
3334	16	25	of	of	IN
3334	16	26	only	only	RB
3334	16	27	one	one	CD
3334	16	28	individual	individual	NN
3334	16	29	or	or	CC
3334	16	30	group	group	NN
3334	16	31	of	of	IN
3334	16	32	individuals	individual	NNS
3334	16	33	.	.	.
3334	17	1	In	in	IN
3334	17	2	addition	addition	NN
3334	17	3	,	,	,
3334	17	4	topical	topical	JJ
3334	17	5	metadata	metadata	NN
3334	17	6	is	be	VBZ
3334	17	7	often	often	RB
3334	17	8	implemented	implement	VBN
3334	17	9	with	with	IN
3334	17	10	little	little	JJ
3334	17	11	understanding	understanding	NN
3334	17	12	of	of	IN
3334	17	13	the	the	DT
3334	17	14	types	type	NNS
3334	17	15	of	of	IN
3334	17	16	queries	query	NNS
3334	17	17	that	that	WDT
3334	17	18	are	be	VBP
3334	17	19	submitted	submit	VBN
3334	17	20	or	or	CC
3334	17	21	the	the	DT
3334	17	22	probable	probable	JJ
3334	17	23	user	user	NN
3334	17	24	search	search	NN
3334	17	25	behavior	behavior	NN
3334	17	26	.	.	.
3334	18	1	The	the	DT
3334	18	2	other	other	JJ
3334	18	3	approach	approach	NN
3334	18	4	to	to	IN
3334	18	5	improving	improve	VBG
3334	18	6	search	search	NN
3334	18	7	results	result	NNS
3334	18	8	—	—	:
3334	18	9	replacing	replace	VBG
3334	18	10	a	a	DT
3334	18	11	search	search	NN
3334	18	12	engine	engine	NN
3334	18	13	—	—	:
3334	18	14	is	be	VBZ
3334	18	15	not	not	RB
3334	18	16	a	a	DT
3334	18	17	guarantee	guarantee	NN
3334	18	18	to	to	IN
3334	18	19	fixing	fix	VBG
3334	18	20	the	the	DT
3334	18	21	problem	problem	NN
3334	18	22	because	because	IN
3334	18	23	it	-PRON-	PRP
3334	18	24	focuses	focus	VBZ
3334	18	25	only	only	RB
3334	18	26	on	on	IN
3334	18	27	improving	improve	VBG
3334	18	28	precision	precision	NN
3334	18	29	(	(	-LRB-
3334	18	30	and	and	CC
3334	18	31	perhaps	perhaps	RB
3334	18	32	recall	recall	VB
3334	18	33	as	as	RB
3334	18	34	well	well	RB
3334	18	35	)	)	-RRB-
3334	18	36	without	without	IN
3334	18	37	understanding	understand	VBG
3334	18	38	the	the	DT
3334	18	39	true	true	JJ
3334	18	40	barriers	barrier	NNS
3334	18	41	to	to	IN
3334	18	42	a	a	DT
3334	18	43	successful	successful	JJ
3334	18	44	search	search	NN
3334	18	45	experience	experience	NN
3334	18	46	.	.	.
3334	19	1	■	■	NFP
3334	19	2	IRS.gov	irs.gov	FW
3334	19	3	IRS.gov	irs.gov	FW
3334	19	4	,	,	,
3334	19	5	one	one	CD
3334	19	6	of	of	IN
3334	19	7	the	the	DT
3334	19	8	most	most	RBS
3334	19	9	widely	widely	RB
3334	19	10	used	use	VBN
3334	19	11	government	government	NN
3334	19	12	Web	web	NN
3334	19	13	sites	site	NNS
3334	19	14	,	,	,
3334	19	15	is	be	VBZ
3334	19	16	routinely	routinely	RB
3334	19	17	accessed	access	VBN
3334	19	18	by	by	IN
3334	19	19	millions	million	NNS
3334	19	20	of	of	IN
3334	19	21	people	people	NNS
3334	19	22	each	each	DT
3334	19	23	month	month	NN
3334	19	24	(	(	-LRB-
3334	19	25	more	more	JJR
3334	19	26	than	than	IN
3334	19	27	27	27	CD
3334	19	28	million	million	CD
3334	19	29	visits	visit	NNS
3334	19	30	in	in	IN
3334	19	31	April	April	NNP
3334	19	32	2005	2005	CD
3334	19	33	)	)	-RRB-
3334	19	34	.	.	.
3334	20	1	As	as	IN
3334	20	2	an	an	DT
3334	20	3	informational	informational	JJ
3334	20	4	site	site	NN
3334	20	5	,	,	,
3334	20	6	the	the	DT
3334	20	7	key	key	JJ
3334	20	8	goal	goal	NN
3334	20	9	of	of	IN
3334	20	10	IRS.gov	IRS.gov	NNP
3334	20	11	is	be	VBZ
3334	20	12	to	to	TO
3334	20	13	direct	direct	VB
3334	20	14	visitors	visitor	NNS
3334	20	15	quickly	quickly	RB
3334	20	16	to	to	IN
3334	20	17	useful	useful	JJ
3334	20	18	information	information	NN
3334	20	19	,	,	,
3334	20	20	either	either	CC
3334	20	21	through	through	IN
3334	20	22	Marcia	Marcia	NNP
3334	20	23	D.	D.	NNP
3334	20	24	Kerchner	Kerchner	NNP
3334	20	25	(	(	-LRB-
3334	20	26	mkerchner@mitre.org	mkerchner@mitre.org	NN
3334	20	27	)	)	-RRB-
3334	20	28	is	be	VBZ
3334	20	29	a	a	DT
3334	20	30	Principal	Principal	NNP
3334	20	31	Information	Information	NNP
3334	20	32	Systems	Systems	NNP
3334	20	33	Engineer	Engineer	NNP
3334	20	34	at	at	IN
3334	20	35	the	the	DT
3334	20	36	MITRE	MITRE	NNP
3334	20	37	Corporation	Corporation	NNP
3334	20	38	,	,	,
3334	20	39	McLean	McLean	NNP
3334	20	40	,	,	,
3334	20	41	Va.	Virginia	NNP
3334	20	42	A	A	NNP
3334	20	43	Dynamic	Dynamic	NNP
3334	20	44	Methodology	methodology	NN
3334	20	45	for	for	IN
3334	20	46	Improving	improve	VBG
3334	20	47	the	the	DT
3334	20	48	Search	Search	NNP
3334	20	49	Experience	Experience	NNP
3334	20	50	Marcia	Marcia	NNP
3334	20	51	D.	D.	NNP
3334	20	52	Kerchner	Kerchner	NNP
3334	20	53	ARTICLE	ARTICLE	NNP
3334	20	54	TITLE	TITLE	NNP
3334	20	55	|	|	NNP
3334	20	56	AUTHOR	AUTHOR	NNP
3334	20	57	79A	79A	NNP
3334	20	58	DYNAMIC	dynamic	NN
3334	20	59	METHODOLOGY	methodology	NN
3334	20	60	FOR	for	IN
3334	20	61	IMPROVING	improve	VBG
3334	20	62	THE	the	DT
3334	20	63	SEARCH	SEARCH	NNS
3334	20	64	EXPERIENCE	EXPERIENCE	NNP
3334	20	65	|	|	CD
3334	20	66	KERCHNER	kerchner	NN
3334	20	67	79	79	CD
3334	20	68	navigation	navigation	NN
3334	20	69	or	or	CC
3334	20	70	a	a	DT
3334	20	71	search	search	NN
3334	20	72	function	function	NN
3334	20	73	.	.	.
3334	21	1	Given	give	VBN
3334	21	2	that	that	IN
3334	21	3	there	there	EX
3334	21	4	were	be	VBD
3334	21	5	almost	almost	RB
3334	21	6	16	16	CD
3334	21	7	million	million	CD
3334	21	8	queries	query	NNS
3334	21	9	submitted	submit	VBN
3334	21	10	to	to	IN
3334	21	11	IRS.gov	irs.gov	PRP
3334	21	12	in	in	IN
3334	21	13	April	April	NNP
3334	21	14	2005	2005	CD
3334	21	15	,	,	,
3334	21	16	search	search	NN
3334	21	17	is	be	VBZ
3334	21	18	clearly	clearly	RB
3334	21	19	a	a	DT
3334	21	20	popular	popular	JJ
3334	21	21	way	way	NN
3334	21	22	for	for	IN
3334	21	23	its	-PRON-	PRP$
3334	21	24	users	user	NNS
3334	21	25	to	to	TO
3334	21	26	look	look	VB
3334	21	27	for	for	IN
3334	21	28	information	information	NN
3334	21	29	.	.	.
3334	22	1	This	this	DT
3334	22	2	paper	paper	NN
3334	22	3	offers	offer	VBZ
3334	22	4	an	an	DT
3334	22	5	alternative	alternative	NN
3334	22	6	to	to	IN
3334	22	7	con-	con-	NNP
3334	22	8	ventional	ventional	JJ
3334	22	9	search	search	NN
3334	22	10	-	-	HYPH
3334	22	11	improvement	improvement	NN
3334	22	12	approaches	approach	NNS
3334	22	13	by	by	IN
3334	22	14	presenting	present	VBG
3334	22	15	a	a	DT
3334	22	16	systems	system	NNS
3334	22	17	engineering	engineering	NN
3334	22	18	-	-	HYPH
3334	22	19	based	base	VBN
3334	22	20	methodology	methodology	NN
3334	22	21	for	for	IN
3334	22	22	improv-	improv-	NNP
3334	22	23	ing	e	VBG
3334	22	24	the	the	DT
3334	22	25	whole	whole	JJ
3334	22	26	search	search	NN
3334	22	27	experience	experience	NN
3334	22	28	.	.	.
3334	23	1	This	this	DT
3334	23	2	methodology	methodology	NN
3334	23	3	was	be	VBD
3334	23	4	developed	develop	VBN
3334	23	5	,	,	,
3334	23	6	honed	hone	VBN
3334	23	7	,	,	,
3334	23	8	and	and	CC
3334	23	9	modified	modify	VBN
3334	23	10	in	in	IN
3334	23	11	conjunction	conjunction	NN
3334	23	12	with	with	IN
3334	23	13	work	work	NN
3334	23	14	performed	perform	VBN
3334	23	15	on	on	IN
3334	23	16	the	the	DT
3334	23	17	IRS.gov	irs.gov	FW
3334	23	18	Web	web	NN
3334	23	19	site	site	NN
3334	23	20	over	over	IN
3334	23	21	a	a	DT
3334	23	22	three-	three-	JJ
3334	23	23	year	year	NN
3334	23	24	period	period	NN
3334	23	25	.	.	.
3334	24	1	A	a	DT
3334	24	2	similar	similar	JJ
3334	24	3	strategy	strategy	NN
3334	24	4	of	of	IN
3334	24	5	“	"	``
3334	24	6	sense	sense	NN
3334	24	7	-	-	HYPH
3334	24	8	and	and	CC
3334	24	9	-	-	HYPH
3334	24	10	respond	respond	NN
3334	24	11	”	"	''
3334	24	12	for	for	IN
3334	24	13	information	information	NN
3334	24	14	technology	technology	NN
3334	24	15	(	(	-LRB-
3334	24	16	IT	it	NN
3334	24	17	)	)	-RRB-
3334	24	18	departments	department	NNS
3334	24	19	of	of	IN
3334	24	20	public	public	JJ
3334	24	21	organizations	organization	NNS
3334	24	22	that	that	WDT
3334	24	23	involves	involve	VBZ
3334	24	24	systematic	systematic	JJ
3334	24	25	intelligence	intelligence	NN
3334	24	26	gath-	gath-	NN
3334	24	27	ering	ere	VBG
3334	24	28	on	on	IN
3334	24	29	potential	potential	JJ
3334	24	30	customer	customer	NN
3334	24	31	demand	demand	NN
3334	24	32	,	,	,
3334	24	33	a	a	DT
3334	24	34	rapid	rapid	JJ
3334	24	35	response	response	NN
3334	24	36	to	to	TO
3334	24	37	fulfill	fulfill	VB
3334	24	38	that	that	DT
3334	24	39	demand	demand	NN
3334	24	40	,	,	,
3334	24	41	and	and	CC
3334	24	42	metrics	metric	NNS
3334	24	43	to	to	TO
3334	24	44	determine	determine	VB
3334	24	45	how	how	WRB
3334	24	46	well	well	RB
3334	24	47	the	the	DT
3334	24	48	demand	demand	NN
3334	24	49	was	be	VBD
3334	24	50	satisfied	satisfied	JJ
3334	24	51	,	,	,
3334	24	52	has	have	VBZ
3334	24	53	recently	recently	RB
3334	24	54	been	be	VBN
3334	24	55	described.6	described.6	CD
3334	24	56	The	the	DT
3334	24	57	methodology	methodology	NN
3334	24	58	described	describe	VBN
3334	24	59	in	in	IN
3334	24	60	this	this	DT
3334	24	61	paper	paper	NN
3334	24	62	focuses	focus	VBZ
3334	24	63	on	on	IN
3334	24	64	analyzing	analyze	VBG
3334	24	65	the	the	DT
3334	24	66	information	information	NN
3334	24	67	-	-	HYPH
3334	24	68	seeking	seek	VBG
3334	24	69	behaviors	behavior	NNS
3334	24	70	and	and	CC
3334	24	71	needs	need	NNS
3334	24	72	of	of	IN
3334	24	73	users	user	NNS
3334	24	74	and	and	CC
3334	24	75	determining	determine	VBG
3334	24	76	the	the	DT
3334	24	77	requirements	requirement	NNS
3334	24	78	of	of	IN
3334	24	79	the	the	DT
3334	24	80	busi-	busi-	JJ
3334	24	81	ness	ness	NN
3334	24	82	owners	owner	NNS
3334	24	83	(	(	-LRB-
3334	24	84	the	the	DT
3334	24	85	IRS	IRS	NNP
3334	24	86	business	business	NN
3334	24	87	operating	operating	NN
3334	24	88	divisions	division	NNS
3334	24	89	that	that	WDT
3334	24	90	provide	provide	VBP
3334	24	91	content	content	NN
3334	24	92	to	to	IN
3334	24	93	IRS.gov	IRS.gov	NNP
3334	24	94	,	,	,
3334	24	95	such	such	JJ
3334	24	96	as	as	IN
3334	24	97	Small	Small	NNP
3334	24	98	Business	Business	NNP
3334	24	99	and	and	CC
3334	24	100	Self	Self	NNP
3334	24	101	-	-	HYPH
3334	24	102	Employed	Employed	NNP
3334	24	103	,	,	,
3334	24	104	Wage	Wage	NNP
3334	24	105	and	and	CC
3334	24	106	Investment	Investment	NNP
3334	24	107	)	)	-RRB-
3334	24	108	for	for	IN
3334	24	109	directing	direct	VBG
3334	24	110	users	user	NNS
3334	24	111	to	to	IN
3334	24	112	relevant	relevant	JJ
3334	24	113	content	content	NN
3334	24	114	.	.	.
3334	25	1	It	-PRON-	PRP
3334	25	2	is	be	VBZ
3334	25	3	based	base	VBN
3334	25	4	on	on	IN
3334	25	5	the	the	DT
3334	25	6	assumption	assumption	NN
3334	25	7	that	that	IN
3334	25	8	a	a	DT
3334	25	9	Web	web	NN
3334	25	10	site	site	NN
3334	25	11	must	must	MD
3334	25	12	evolve	evolve	VB
3334	25	13	based	base	VBN
3334	25	14	on	on	IN
3334	25	15	its	-PRON-	PRP$
3334	25	16	user	user	NN
3334	25	17	needs	need	NNS
3334	25	18	,	,	,
3334	25	19	rather	rather	RB
3334	25	20	than	than	IN
3334	25	21	expecting	expect	VBG
3334	25	22	users	user	NNS
3334	25	23	to	to	TO
3334	25	24	adapt	adapt	VB
3334	25	25	to	to	IN
3334	25	26	its	-PRON-	PRP$
3334	25	27	singularities	singularity	NNS
3334	25	28	.	.	.
3334	26	1	To	to	IN
3334	26	2	sup-	sup-	JJ
3334	26	3	port	port	NN
3334	26	4	this	this	DT
3334	26	5	evolution	evolution	NN
3334	26	6	,	,	,
3334	26	7	this	this	DT
3334	26	8	approach	approach	NN
3334	26	9	leverages	leverage	VBZ
3334	26	10	techniques	technique	VBZ
3334	26	11	for	for	IN
3334	26	12	query	query	NN
3334	26	13	expansion	expansion	NN
3334	26	14	and	and	CC
3334	26	15	document	document	NN
3334	26	16	-	-	HYPH
3334	26	17	space	space	NN
3334	26	18	modification.7	modification.7	IN
3334	26	19	Dramatic	dramatic	JJ
3334	26	20	improvements	improvement	NNS
3334	26	21	in	in	IN
3334	26	22	quality	quality	NN
3334	26	23	of	of	IN
3334	26	24	service	service	NN
3334	26	25	to	to	IN
3334	26	26	the	the	DT
3334	26	27	user	user	NN
3334	26	28	have	have	VBP
3334	26	29	resulted	result	VBN
3334	26	30	,	,	,
3334	26	31	enhancing	enhance	VBG
3334	26	32	the	the	DT
3334	26	33	user	user	NN
3334	26	34	experience	experience	NN
3334	26	35	at	at	IN
3334	26	36	the	the	DT
3334	26	37	site	site	NN
3334	26	38	and	and	CC
3334	26	39	reducing	reduce	VBG
3334	26	40	the	the	DT
3334	26	41	need	need	NN
3334	26	42	to	to	TO
3334	26	43	contact	contact	VB
3334	26	44	the	the	DT
3334	26	45	Help	Help	NNP
3334	26	46	Desk	Desk	NNP
3334	26	47	.	.	.
3334	27	1	The	the	DT
3334	27	2	approach	approach	NN
3334	27	3	is	be	VBZ
3334	27	4	particularly	particularly	RB
3334	27	5	applicable	applicable	JJ
3334	27	6	for	for	IN
3334	27	7	those	those	DT
3334	27	8	government	government	NN
3334	27	9	,	,	,
3334	27	10	corporate	corporate	JJ
3334	27	11	,	,	,
3334	27	12	and	and	CC
3334	27	13	commercial	commercial	JJ
3334	27	14	Web	web	NN
3334	27	15	sites	site	NNS
3334	27	16	where	where	WRB
3334	27	17	there	there	EX
3334	27	18	is	be	VBZ
3334	27	19	some	some	DT
3334	27	20	control	control	NN
3334	27	21	over	over	IN
3334	27	22	the	the	DT
3334	27	23	content	content	NN
3334	27	24	,	,	,
3334	27	25	and	and	CC
3334	27	26	usage	usage	NN
3334	27	27	can	can	MD
3334	27	28	be	be	VB
3334	27	29	categorized	categorize	VBN
3334	27	30	into	into	IN
3334	27	31	regular	regular	JJ
3334	27	32	patterns	pattern	NNS
3334	27	33	.	.	.
3334	28	1	The	the	DT
3334	28	2	rest	rest	NN
3334	28	3	of	of	IN
3334	28	4	this	this	DT
3334	28	5	paper	paper	NN
3334	28	6	provides	provide	VBZ
3334	28	7	a	a	DT
3334	28	8	case	case	NN
3334	28	9	study	study	NN
3334	28	10	in	in	IN
3334	28	11	the	the	DT
3334	28	12	application	application	NN
3334	28	13	of	of	IN
3334	28	14	the	the	DT
3334	28	15	methodology	methodology	NN
3334	28	16	and	and	CC
3334	28	17	the	the	DT
3334	28	18	application	application	NN
3334	28	19	of	of	IN
3334	28	20	metrics	metric	NNS
3334	28	21	,	,	,
3334	28	22	in	in	IN
3334	28	23	addition	addition	NN
3334	28	24	to	to	IN
3334	28	25	precision	precision	NN
3334	28	26	and	and	CC
3334	28	27	recall	recall	NN
3334	28	28	,	,	,
3334	28	29	to	to	TO
3334	28	30	measure	measure	VB
3334	28	31	search	search	NN
3334	28	32	experience	experience	NN
3334	28	33	improvement	improvement	NN
3334	28	34	.	.	.
3334	29	1	■	■	NFP
3334	29	2	Conceptual	conceptual	JJ
3334	29	3	framework	framework	NN
3334	29	4	While	while	IN
3334	29	5	analysis	analysis	NN
3334	29	6	of	of	IN
3334	29	7	search	search	NN
3334	29	8	results	result	NNS
3334	29	9	often	often	RB
3334	29	10	focuses	focus	VBZ
3334	29	11	on	on	IN
3334	29	12	search	search	NN
3334	29	13	syntax	syntax	NN
3334	29	14	and	and	CC
3334	29	15	search	search	NN
3334	29	16	-	-	HYPH
3334	29	17	engine	engine	NN
3334	29	18	performance	performance	NN
3334	29	19	,	,	,
3334	29	20	there	there	EX
3334	29	21	are	be	VBP
3334	29	22	actu-	actu-	JJ
3334	29	23	ally	ally	NN
3334	29	24	several	several	JJ
3334	29	25	steps	step	NNS
3334	29	26	in	in	IN
3334	29	27	the	the	DT
3334	29	28	retrieval	retrieval	NN
3334	29	29	process	process	NN
3334	29	30	,	,	,
3334	29	31	from	from	IN
3334	29	32	the	the	DT
3334	29	33	user	user	NN
3334	29	34	identifying	identify	VBG
3334	29	35	an	an	DT
3334	29	36	information	information	NN
3334	29	37	need	need	NN
3334	29	38	to	to	IN
3334	29	39	the	the	DT
3334	29	40	user	user	NN
3334	29	41	receiving	receive	VBG
3334	29	42	and	and	CC
3334	29	43	reviewing	review	VBG
3334	29	44	query	query	NN
3334	29	45	results	result	NNS
3334	29	46	.	.	.
3334	30	1	As	as	IN
3334	30	2	shown	show	VBN
3334	30	3	in	in	IN
3334	30	4	figure	figure	NN
3334	30	5	1	1	CD
3334	30	6	,	,	,
3334	30	7	find-	find-	NNP
3334	30	8	ing	ing	NNP
3334	30	9	information	information	NN
3334	30	10	is	be	VBZ
3334	30	11	a	a	DT
3334	30	12	holistic	holistic	JJ
3334	30	13	process	process	NN
3334	30	14	.	.	.
3334	31	1	There	there	EX
3334	31	2	are	be	VBP
3334	31	3	several	several	JJ
3334	31	4	opportunities	opportunity	NNS
3334	31	5	to	to	TO
3334	31	6	improve	improve	VB
3334	31	7	the	the	DT
3334	31	8	whole	whole	JJ
3334	31	9	user	user	NN
3334	31	10	experience	experience	NN
3334	31	11	by	by	IN
3334	31	12	fine	fine	NN
3334	31	13	-	-	HYPH
3334	31	14	tuning	tuning	NN
3334	31	15	this	this	DT
3334	31	16	process	process	NN
3334	31	17	with	with	IN
3334	31	18	a	a	DT
3334	31	19	variety	variety	NN
3334	31	20	of	of	IN
3334	31	21	tools	tool	NNS
3334	31	22	—	—	:
3334	31	23	from	from	IN
3334	31	24	document	document	NN
3334	31	25	engineering	engineering	NN
3334	31	26	to	to	IN
3334	31	27	results	result	NNS
3334	31	28	categorization	categorization	NN
3334	31	29	.	.	.
3334	32	1	Once	once	IN
3334	32	2	the	the	DT
3334	32	3	user	user	NN
3334	32	4	and	and	CC
3334	32	5	business	business	NN
3334	32	6	-	-	HYPH
3334	32	7	owner	owner	NN
3334	32	8	needs	need	NNS
3334	32	9	are	be	VBP
3334	32	10	understood	understand	VBN
3334	32	11	,	,	,
3334	32	12	the	the	DT
3334	32	13	appropriate	appropriate	JJ
3334	32	14	tools	tool	NNS
3334	32	15	to	to	TO
3334	32	16	address	address	VB
3334	32	17	specific	specific	JJ
3334	32	18	issues	issue	NNS
3334	32	19	can	can	MD
3334	32	20	be	be	VB
3334	32	21	identified	identify	VBN
3334	32	22	.	.	.
3334	33	1	The	the	DT
3334	33	2	tools	tool	NNS
3334	33	3	in	in	IN
3334	33	4	our	-PRON-	PRP$
3334	33	5	toolkit	toolkit	NNS
3334	33	6	are	be	VBP
3334	33	7	described	describe	VBN
3334	33	8	in	in	IN
3334	33	9	the	the	DT
3334	33	10	follow-	follow-	JJ
3334	33	11	ing	ing	NN
3334	33	12	sections	section	NNS
3334	33	13	.	.	.
3334	34	1	Document	document	NN
3334	34	2	engineering	engineering	NN
3334	34	3	Document	Document	NNP
3334	34	4	engineering	engineering	NN
3334	34	5	includes	include	VBZ
3334	34	6	:	:	:
3334	34	7	■	■	NFP
3334	34	8	Document	document	NN
3334	34	9	-	-	HYPH
3334	34	10	space	space	NN
3334	34	11	modification	modification	NN
3334	34	12	:	:	:
3334	34	13	Modifying	modify	VBG
3334	34	14	the	the	DT
3334	34	15	docu-	docu-	JJ
3334	34	16	ment	ment	JJ
3334	34	17	space	space	NN
3334	34	18	by	by	IN
3334	34	19	adding	add	VBG
3334	34	20	terms	term	NNS
3334	34	21	to	to	IN
3334	34	22	content	content	VB
3334	34	23	(	(	-LRB-
3334	34	24	especially	especially	RB
3334	34	25	to	to	IN
3334	34	26	titles	title	NNS
3334	34	27	)	)	-RRB-
3334	34	28	that	that	WDT
3334	34	29	are	be	VBP
3334	34	30	good	good	JJ
3334	34	31	discriminators	discriminator	NNS
3334	34	32	and	and	CC
3334	34	33	reflect	reflect	VBP
3334	34	34	terms	term	NNS
3334	34	35	commonly	commonly	RB
3334	34	36	entered	enter	VBN
3334	34	37	by	by	IN
3334	34	38	users	user	NNS
3334	34	39	.	.	.
3334	35	1	This	this	DT
3334	35	2	approach	approach	NN
3334	35	3	has	have	VBZ
3334	35	4	the	the	DT
3334	35	5	added	add	VBN
3334	35	6	benefit	benefit	NN
3334	35	7	of	of	IN
3334	35	8	making	make	VBG
3334	35	9	the	the	DT
3334	35	10	content	content	NN
3334	35	11	more	more	RBR
3334	35	12	under-	under-	XX
3334	35	13	standable	standable	JJ
3334	35	14	to	to	IN
3334	35	15	users	user	NNS
3334	35	16	.	.	.
3334	36	1	■	■	NFP
3334	36	2	Establishment	establishment	NN
3334	36	3	of	of	IN
3334	36	4	content	content	NN
3334	36	5	-	-	HYPH
3334	36	6	quality	quality	NN
3334	36	7	standards	standard	NNS
3334	36	8	:	:	:
3334	36	9	Defining	define	VBG
3334	36	10	business	business	NN
3334	36	11	processes	process	NNS
3334	36	12	that	that	WDT
3334	36	13	improve	improve	VBP
3334	36	14	content	content	JJ
3334	36	15	quality	quality	NN
3334	36	16	and	and	CC
3334	36	17	organization	organization	NN
3334	36	18	.	.	.
3334	37	1	Document	document	NN
3334	37	2	-	-	HYPH
3334	37	3	space	space	NN
3334	37	4	modification	modification	NN
3334	37	5	There	there	EX
3334	37	6	is	be	VBZ
3334	37	7	significant	significant	JJ
3334	37	8	syntactic	syntactic	JJ
3334	37	9	and	and	CC
3334	37	10	semantic	semantic	JJ
3334	37	11	imprecise-	imprecise-	NN
3334	37	12	ness	ness	NN
3334	37	13	in	in	IN
3334	37	14	the	the	DT
3334	37	15	English	english	JJ
3334	37	16	language	language	NN
3334	37	17	.	.	.
3334	38	1	In	in	IN
3334	38	2	addition	addition	NN
3334	38	3	,	,	,
3334	38	4	because	because	IN
3334	38	5	of	of	IN
3334	38	6	the	the	DT
3334	38	7	inadequacies	inadequacy	NNS
3334	38	8	of	of	IN
3334	38	9	human	human	JJ
3334	38	10	or	or	CC
3334	38	11	automatic	automatic	JJ
3334	38	12	keyword	keyword	NNP
3334	38	13	assign-	assign-	NNP
3334	38	14	ment	ment	JJ
3334	38	15	,	,	,
3334	38	16	standard	standard	JJ
3334	38	17	means	mean	NNS
3334	38	18	of	of	IN
3334	38	19	representing	represent	VBG
3334	38	20	documents	document	NNS
3334	38	21	in	in	IN
3334	38	22	indexes	index	NNS
3334	38	23	by	by	IN
3334	38	24	statistical	statistical	JJ
3334	38	25	term	term	NN
3334	38	26	associations	association	NNS
3334	38	27	and	and	CC
3334	38	28	frequency	frequency	NN
3334	38	29	counts	count	NNS
3334	38	30	or	or	CC
3334	38	31	by	by	IN
3334	38	32	adding	add	VBG
3334	38	33	metadata	metadata	NN
3334	38	34	tags	tag	NNS
3334	38	35	are	be	VBP
3334	38	36	not	not	RB
3334	38	37	definitive	definitive	JJ
3334	38	38	enough	enough	RB
3334	38	39	to	to	TO
3334	38	40	produce	produce	VB
3334	38	41	a	a	DT
3334	38	42	space	space	NN
3334	38	43	that	that	WDT
3334	38	44	is	be	VBZ
3334	38	45	an	an	DT
3334	38	46	exact	exact	JJ
3334	38	47	image	image	NN
3334	38	48	of	of	IN
3334	38	49	the	the	DT
3334	38	50	original	original	JJ
3334	38	51	documents	document	NNS
3334	38	52	.	.	.
3334	39	1	Document	document	NN
3334	39	2	-	-	HYPH
3334	39	3	space	space	NN
3334	39	4	modifica-	modifica-	NN
3334	39	5	tion	tion	NN
3334	39	6	moves	move	VBZ
3334	39	7	documents	document	NNS
3334	39	8	in	in	IN
3334	39	9	the	the	DT
3334	39	10	document	document	NN
3334	39	11	space	space	NN
3334	39	12	closer	close	JJR
3334	39	13	to	to	IN
3334	39	14	future	future	JJ
3334	39	15	similar	similar	JJ
3334	39	16	queries	query	NNS
3334	39	17	by	by	IN
3334	39	18	adding	add	VBG
3334	39	19	new	new	JJ
3334	39	20	terms	term	NNS
3334	39	21	or	or	CC
3334	39	22	modify-	modify-	NNP
3334	39	23	ing	e	VBG
3334	39	24	the	the	DT
3334	39	25	weight	weight	NN
3334	39	26	of	of	IN
3334	39	27	existing	exist	VBG
3334	39	28	terms	term	NNS
3334	39	29	in	in	IN
3334	39	30	the	the	DT
3334	39	31	content	content	NN
3334	39	32	(	(	-LRB-
3334	39	33	figure	figure	VB
3334	39	34	2).8	2).8	CD
3334	39	35	The	the	DT
3334	39	36	document	document	NN
3334	39	37	space	space	NN
3334	39	38	is	be	VBZ
3334	39	39	thus	thus	RB
3334	39	40	modified	modify	VBN
3334	39	41	to	to	TO
3334	39	42	improve	improve	VB
3334	39	43	retrieval	retrieval	NN
3334	39	44	.	.	.
3334	40	1	For	for	IN
3334	40	2	IRS.gov	irs.gov	PRP
3334	40	3	,	,	,
3334	40	4	rather	rather	RB
3334	40	5	than	than	IN
3334	40	6	adjusting	adjust	VBG
3334	40	7	content	content	NN
3334	40	8	weights	weight	NNS
3334	40	9	,	,	,
3334	40	10	titles	title	NNS
3334	40	11	and	and	CC
3334	40	12	content	content	NN
3334	40	13	are	be	VBP
3334	40	14	modified	modify	VBN
3334	40	15	to	to	TO
3334	40	16	adjust	adjust	VB
3334	40	17	to	to	IN
3334	40	18	changing	change	VBG
3334	40	19	terminology	terminology	NN
3334	40	20	and	and	CC
3334	40	21	user	user	NN
3334	40	22	needs	need	NNS
3334	40	23	.	.	.
3334	41	1	Establishment	establishment	NN
3334	41	2	of	of	IN
3334	41	3	content	content	NN
3334	41	4	-	-	HYPH
3334	41	5	quality	quality	NN
3334	41	6	standards	standard	NNS
3334	41	7	The	the	DT
3334	41	8	quality	quality	NN
3334	41	9	of	of	IN
3334	41	10	the	the	DT
3334	41	11	search	search	NN
3334	41	12	correlates	correlate	VBZ
3334	41	13	with	with	IN
3334	41	14	the	the	DT
3334	41	15	quality	quality	NN
3334	41	16	of	of	IN
3334	41	17	the	the	DT
3334	41	18	content	content	NN
3334	41	19	.	.	.
3334	42	1	Improved	improve	VBN
3334	42	2	search	search	NN
3334	42	3	results	result	NNS
3334	42	4	can	can	MD
3334	42	5	be	be	VB
3334	42	6	achieved	achieve	VBN
3334	42	7	by	by	IN
3334	42	8	applying	apply	VBG
3334	42	9	good	good	JJ
3334	42	10	content	content	NN
3334	42	11	-	-	HYPH
3334	42	12	creation	creation	NN
3334	42	13	practices	practice	NNS
3334	42	14	.	.	.
3334	43	1	Retrieval	retrieval	NN
3334	43	2	can	can	MD
3334	43	3	be	be	VB
3334	43	4	significantly	significantly	RB
3334	43	5	improved	improve	VBN
3334	43	6	by	by	IN
3334	43	7	addressing	address	VBG
3334	43	8	problems	problem	NNS
3334	43	9	observed	observe	VBN
3334	43	10	in	in	IN
3334	43	11	the	the	DT
3334	43	12	content	content	NN
3334	43	13	.	.	.
3334	44	1	These	these	DT
3334	44	2	problems	problem	NNS
3334	44	3	include	include	VBP
3334	44	4	inconsistencies	inconsistency	NNS
3334	44	5	in	in	IN
3334	44	6	term	term	NN
3334	44	7	use	use	NN
3334	44	8	—	—	:
3334	44	9	for	for	IN
3334	44	10	example	example	NN
3334	44	11	,	,	,
3334	44	12	Earned	Earned	NNP
3334	44	13	Income	Income	NNP
3334	44	14	Credit	Credit	NNP
3334	44	15	(	(	-LRB-
3334	44	16	EIC	EIC	NNP
3334	44	17	)	)	-RRB-
3334	44	18	ver-	ver-	NN
3334	44	19	sus	sus	NN
3334	44	20	Earned	Earned	NNP
3334	44	21	Income	Income	NNP
3334	44	22	Tax	Tax	NNP
3334	44	23	Credit	Credit	NNP
3334	44	24	(	(	-LRB-
3334	44	25	EITC)—duplicate	EITC)—duplicate	NNP
3334	44	26	content	content	NN
3334	44	27	,	,	,
3334	44	28	insufficiently	insufficiently	RB
3334	44	29	descriptive	descriptive	JJ
3334	44	30	page	page	NN
3334	44	31	titles	title	NNS
3334	44	32	,	,	,
3334	44	33	missing	miss	VBG
3334	44	34	document	document	NN
3334	44	35	summaries	summary	NNS
3334	44	36	,	,	,
3334	44	37	misspellings	misspelling	NNS
3334	44	38	,	,	,
3334	44	39	and	and	CC
3334	44	40	inconsistent	inconsistent	JJ
3334	44	41	spellings	spelling	NNS
3334	44	42	.	.	.
3334	45	1	Figure	figure	NN
3334	45	2	1	1	CD
3334	45	3	.	.	.
3334	46	1	The	the	DT
3334	46	2	Information	Information	NNP
3334	46	3	Retrieval	Retrieval	NNP
3334	46	4	Process	Process	NNP
3334	46	5	80	80	CD
3334	46	6	INFORMATION	information	NN
3334	46	7	TECHNOLOGY	technology	NN
3334	46	8	AND	and	CC
3334	46	9	LIBRARIES	LIBRARIES	NNP
3334	46	10	|	|	JJ
3334	46	11	JUNE	JUNE	NNP
3334	46	12	2006	2006	CD
3334	46	13	Processes	process	NNS
3334	46	14	to	to	TO
3334	46	15	improve	improve	VB
3334	46	16	content	content	JJ
3334	46	17	quality	quality	NN
3334	46	18	should	should	MD
3334	46	19	estab-	estab-	VB
3334	46	20	lish	lish	JJ
3334	46	21	standards	standard	NNS
3334	46	22	for	for	IN
3334	46	23	consistent	consistent	JJ
3334	46	24	term	term	NN
3334	46	25	usage	usage	NN
3334	46	26	in	in	IN
3334	46	27	content	content	NN
3334	46	28	,	,	,
3334	46	29	as	as	RB
3334	46	30	well	well	RB
3334	46	31	as	as	IN
3334	46	32	standards	standard	NNS
3334	46	33	for	for	IN
3334	46	34	consistent	consistent	JJ
3334	46	35	and	and	CC
3334	46	36	descriptive	descriptive	JJ
3334	46	37	naming	naming	NN
3334	46	38	of	of	IN
3334	46	39	content	content	NN
3334	46	40	types	type	NNS
3334	46	41	(	(	-LRB-
3334	46	42	for	for	IN
3334	46	43	example	example	NN
3334	46	44	,	,	,
3334	46	45	IRS	IRS	NNP
3334	46	46	types	type	NNS
3334	46	47	include	include	VBP
3334	46	48	forms	form	NNS
3334	46	49	,	,	,
3334	46	50	instructions	instruction	NNS
3334	46	51	,	,	,
3334	46	52	and	and	CC
3334	46	53	publications	publication	NNS
3334	46	54	)	)	-RRB-
3334	46	55	.	.	.
3334	47	1	These	these	DT
3334	47	2	processes	process	NNS
3334	47	3	will	will	MD
3334	47	4	not	not	RB
3334	47	5	only	only	RB
3334	47	6	improve	improve	VB
3334	47	7	search	search	NN
3334	47	8	precision	precision	NN
3334	47	9	,	,	,
3334	47	10	but	but	CC
3334	47	11	will	will	MD
3334	47	12	also	also	RB
3334	47	13	help	help	VB
3334	47	14	users	user	NNS
3334	47	15	identify	identify	VB
3334	47	16	appropriate	appropriate	JJ
3334	47	17	content	content	NN
3334	47	18	in	in	IN
3334	47	19	the	the	DT
3334	47	20	search	search	NN
3334	47	21	results	result	NNS
3334	47	22	.	.	.
3334	48	1	For	for	IN
3334	48	2	example	example	NN
3334	48	3	,	,	,
3334	48	4	content	content	NN
3334	48	5	entitled	entitle	VBN
3334	48	6	“	"	``
3334	48	7	Publication	publication	NN
3334	48	8	503	503	CD
3334	48	9	”	"	''
3334	48	10	in	in	IN
3334	48	11	response	response	NN
3334	48	12	to	to	IN
3334	48	13	the	the	DT
3334	48	14	query	query	NNP
3334	48	15	“	"	``
3334	48	16	child	child	NN
3334	48	17	care	care	NN
3334	48	18	”	"	''
3334	48	19	may	may	MD
3334	48	20	be	be	VB
3334	48	21	the	the	DT
3334	48	22	perfect	perfect	JJ
3334	48	23	answer	answer	NN
3334	48	24	(	(	-LRB-
3334	48	25	with	with	IN
3334	48	26	excellent	excellent	JJ
3334	48	27	precision	precision	NN
3334	48	28	and	and	CC
3334	48	29	recall	recall	NN
3334	48	30	)	)	-RRB-
3334	48	31	,	,	,
3334	48	32	but	but	CC
3334	48	33	the	the	DT
3334	48	34	user	user	NN
3334	48	35	will	will	MD
3334	48	36	not	not	RB
3334	48	37	recog-	recog-	VB
3334	48	38	nize	nize	VB
3334	48	39	it	-PRON-	PRP
3334	48	40	as	as	IN
3334	48	41	the	the	DT
3334	48	42	right	right	JJ
3334	48	43	answer	answer	NN
3334	48	44	.	.	.
3334	49	1	A	a	DT
3334	49	2	title	title	NN
3334	49	3	such	such	JJ
3334	49	4	as	as	IN
3334	49	5	“	"	``
3334	49	6	Publication	publication	NN
3334	49	7	503	503	CD
3334	49	8	:	:	:
3334	49	9	Child	child	NN
3334	49	10	and	and	CC
3334	49	11	Dependent	Dependent	NNP
3334	49	12	Care	Care	NNP
3334	49	13	Expenses	Expenses	NNP
3334	49	14	”	"	''
3334	49	15	will	will	MD
3334	49	16	clearly	clearly	RB
3334	49	17	point	point	VB
3334	49	18	the	the	DT
3334	49	19	user	user	NN
3334	49	20	to	to	IN
3334	49	21	the	the	DT
3334	49	22	relevant	relevant	JJ
3334	49	23	information	information	NN
3334	49	24	.	.	.
3334	50	1	Usability	usability	NN
3334	50	2	tests	test	NNS
3334	50	3	conducted	conduct	VBN
3334	50	4	in	in	IN
3334	50	5	March	March	NNP
3334	50	6	2005	2005	CD
3334	50	7	for	for	IN
3334	50	8	IRS.gov	IRS.gov	NNP
3334	50	9	confirmed	confirm	VBD
3334	50	10	that	that	IN
3334	50	11	content	content	NN
3334	50	12	organization	organization	NN
3334	50	13	plays	play	VBZ
3334	50	14	an	an	DT
3334	50	15	important	important	JJ
3334	50	16	role	role	NN
3334	50	17	in	in	IN
3334	50	18	the	the	DT
3334	50	19	perceived	perceive	VBN
3334	50	20	success	success	NN
3334	50	21	of	of	IN
3334	50	22	a	a	DT
3334	50	23	user	user	NN
3334	50	24	’s	’s	NN
3334	50	25	search	search	NN
3334	50	26	experi-	experi-	NN
3334	50	27	ence	ence	NN
3334	50	28	.	.	.
3334	51	1	Long	long	JJ
3334	51	2	pages	page	NNS
3334	51	3	of	of	IN
3334	51	4	links	link	NNS
3334	51	5	or	or	CC
3334	51	6	scrolling	scroll	VBG
3334	51	7	pages	page	NNS
3334	51	8	of	of	IN
3334	51	9	content	content	NN
3334	51	10	left	leave	VBD
3334	51	11	some	some	DT
3334	51	12	users	user	NNS
3334	51	13	confused	confused	JJ
3334	51	14	and	and	CC
3334	51	15	overwhelmed	overwhelmed	JJ
3334	51	16	,	,	,
3334	51	17	unable	unable	JJ
3334	51	18	to	to	TO
3334	51	19	find	find	VB
3334	51	20	the	the	DT
3334	51	21	needed	needed	JJ
3334	51	22	information	information	NN
3334	51	23	.	.	.
3334	52	1	For	for	IN
3334	52	2	these	these	DT
3334	52	3	queries	query	NNS
3334	52	4	,	,	,
3334	52	5	although	although	IN
3334	52	6	the	the	DT
3334	52	7	search	search	NN
3334	52	8	results	result	NNS
3334	52	9	were	be	VBD
3334	52	10	perfect	perfect	JJ
3334	52	11	,	,	,
3334	52	12	with	with	IN
3334	52	13	a	a	DT
3334	52	14	precision	precision	NN
3334	52	15	of	of	IN
3334	52	16	100	100	CD
3334	52	17	percent	percent	NN
3334	52	18	after	after	IN
3334	52	19	one	one	CD
3334	52	20	document	document	NN
3334	52	21	,	,	,
3334	52	22	the	the	DT
3334	52	23	search	search	NN
3334	52	24	experiences	experience	NNS
3334	52	25	were	be	VBD
3334	52	26	still	still	RB
3334	52	27	failures	failure	NNS
3334	52	28	.	.	.
3334	53	1	Query	query	NN
3334	53	2	enhancement	enhancement	NN
3334	53	3	The	the	DT
3334	53	4	technique	technique	NN
3334	53	5	of	of	IN
3334	53	6	relevance	relevance	NN
3334	53	7	feedback	feedback	NN
3334	53	8	for	for	IN
3334	53	9	query	query	NNP
3334	53	10	expansion	expansion	NN
3334	53	11	improves	improve	VBZ
3334	53	12	retrieval	retrieval	NN
3334	53	13	in	in	IN
3334	53	14	an	an	DT
3334	53	15	iterative	iterative	JJ
3334	53	16	fashion.9	fashion.9	NN
3334	53	17	According	accord	VBG
3334	53	18	to	to	IN
3334	53	19	this	this	DT
3334	53	20	approach	approach	NN
3334	53	21	,	,	,
3334	53	22	the	the	DT
3334	53	23	user	user	NN
3334	53	24	submits	submit	VBZ
3334	53	25	a	a	DT
3334	53	26	query	query	NN
3334	53	27	,	,	,
3334	53	28	reviews	review	VBZ
3334	53	29	the	the	DT
3334	53	30	search	search	NN
3334	53	31	results	result	NNS
3334	53	32	,	,	,
3334	53	33	and	and	CC
3334	53	34	then	then	RB
3334	53	35	reports	report	VBZ
3334	53	36	query	query	NN
3334	53	37	-	-	HYPH
3334	53	38	document	document	NN
3334	53	39	rel-	rel-	VBZ
3334	53	40	evance	evance	NN
3334	53	41	assessments	assessment	NNS
3334	53	42	to	to	IN
3334	53	43	the	the	DT
3334	53	44	system	system	NN
3334	53	45	.	.	.
3334	54	1	These	these	DT
3334	54	2	assessments	assessment	NNS
3334	54	3	are	be	VBP
3334	54	4	used	use	VBN
3334	54	5	to	to	TO
3334	54	6	modify	modify	VB
3334	54	7	the	the	DT
3334	54	8	initial	initial	JJ
3334	54	9	query	query	NN
3334	54	10	,	,	,
3334	54	11	that	that	RB
3334	54	12	is	is	RB
3334	54	13	,	,	,
3334	54	14	new	new	JJ
3334	54	15	terms	term	NNS
3334	54	16	are	be	VBP
3334	54	17	added	add	VBN
3334	54	18	to	to	IN
3334	54	19	the	the	DT
3334	54	20	initial	initial	JJ
3334	54	21	query	query	NN
3334	54	22	(	(	-LRB-
3334	54	23	hopefully	hopefully	RB
3334	54	24	)	)	-RRB-
3334	54	25	to	to	TO
3334	54	26	improve	improve	VB
3334	54	27	it	-PRON-	PRP
3334	54	28	,	,	,
3334	54	29	and	and	CC
3334	54	30	the	the	DT
3334	54	31	query	query	NN
3334	54	32	is	be	VBZ
3334	54	33	resubmitted	resubmitte	VBN
3334	54	34	.	.	.
3334	55	1	If	if	IN
3334	55	2	one	one	PRP
3334	55	3	visualizes	visualize	VBZ
3334	55	4	the	the	DT
3334	55	5	content	content	NN
3334	55	6	in	in	IN
3334	55	7	a	a	DT
3334	55	8	collection	collection	NN
3334	55	9	as	as	IN
3334	55	10	a	a	DT
3334	55	11	space	space	NN
3334	55	12	(	(	-LRB-
3334	55	13	figure	figure	NN
3334	55	14	3	3	CD
3334	55	15	)	)	-RRB-
3334	55	16	,	,	,
3334	55	17	this	this	DT
3334	55	18	approach	approach	NN
3334	55	19	attempts	attempt	VBZ
3334	55	20	to	to	TO
3334	55	21	move	move	VB
3334	55	22	the	the	DT
3334	55	23	query	query	NN
3334	55	24	closer	close	RBR
3334	55	25	to	to	IN
3334	55	26	the	the	DT
3334	55	27	most	most	RBS
3334	55	28	relevant	relevant	JJ
3334	55	29	content	content	NN
3334	55	30	.	.	.
3334	56	1	A	a	DT
3334	56	2	drawback	drawback	NN
3334	56	3	of	of	IN
3334	56	4	relevance	relevance	NN
3334	56	5	feedback	feedback	NN
3334	56	6	is	be	VBZ
3334	56	7	that	that	IN
3334	56	8	it	-PRON-	PRP
3334	56	9	is	be	VBZ
3334	56	10	not	not	RB
3334	56	11	generally	generally	RB
3334	56	12	collected	collect	VBN
3334	56	13	over	over	IN
3334	56	14	multiple	multiple	JJ
3334	56	15	user	user	NN
3334	56	16	sessions	session	NNS
3334	56	17	and	and	CC
3334	56	18	over	over	IN
3334	56	19	time	time	NN
3334	56	20	,	,	,
3334	56	21	so	so	CC
3334	56	22	the	the	DT
3334	56	23	next	next	JJ
3334	56	24	user	user	NN
3334	56	25	submitting	submit	VBG
3334	56	26	the	the	DT
3334	56	27	same	same	JJ
3334	56	28	query	query	NN
3334	56	29	has	have	VBZ
3334	56	30	to	to	TO
3334	56	31	go	go	VB
3334	56	32	through	through	IN
3334	56	33	the	the	DT
3334	56	34	same	same	JJ
3334	56	35	process	process	NN
3334	56	36	of	of	IN
3334	56	37	providing	provide	VBG
3334	56	38	results	result	NNS
3334	56	39	evalu-	evalu-	VBZ
3334	56	40	ations	ation	NNS
3334	56	41	for	for	IN
3334	56	42	query	query	NN
3334	56	43	expansion	expansion	NN
3334	56	44	.	.	.
3334	57	1	Borlund	Borlund	NNP
3334	57	2	has	have	VBZ
3334	57	3	noted	note	VBN
3334	57	4	that	that	IN
3334	57	5	,	,	,
3334	57	6	given	give	VBN
3334	57	7	that	that	IN
3334	57	8	an	an	DT
3334	57	9	individual	individual	JJ
3334	57	10	user	user	NN
3334	57	11	’s	's	POS
3334	57	12	information	information	NN
3334	57	13	need	need	NN
3334	57	14	is	be	VBZ
3334	57	15	personal	personal	JJ
3334	57	16	and	and	CC
3334	57	17	may	may	MD
3334	57	18	change	change	VB
3334	57	19	over	over	IN
3334	57	20	session	session	NN
3334	57	21	time	time	NN
3334	57	22	,	,	,
3334	57	23	relevance	relevance	NN
3334	57	24	assessments	assessment	NNS
3334	57	25	can	can	MD
3334	57	26	only	only	RB
3334	57	27	be	be	VB
3334	57	28	made	make	VBN
3334	57	29	by	by	IN
3334	57	30	a	a	DT
3334	57	31	user	user	NN
3334	57	32	at	at	IN
3334	57	33	a	a	DT
3334	57	34	particular	particular	JJ
3334	57	35	time.10	time.10	NNP
3334	57	36	However	however	RB
3334	57	37	,	,	,
3334	57	38	on	on	IN
3334	57	39	IRS.gov	IRS.gov	NNP
3334	57	40	,	,	,
3334	57	41	where	where	WRB
3334	57	42	there	there	EX
3334	57	43	are	be	VBP
3334	57	44	many	many	JJ
3334	57	45	common	common	JJ
3334	57	46	queries	query	NNS
3334	57	47	for	for	IN
3334	57	48	which	which	WDT
3334	57	49	there	there	EX
3334	57	50	is	be	VBZ
3334	57	51	a	a	DT
3334	57	52	clear	clear	JJ
3334	57	53	best	good	JJS
3334	57	54	-	-	HYPH
3334	57	55	guess	guess	NN
3334	57	56	response	response	NN
3334	57	57	,	,	,
3334	57	58	there	there	EX
3334	57	59	is	be	VBZ
3334	57	60	valuable	valuable	JJ
3334	57	61	relevance	relevance	NN
3334	57	62	information	information	NN
3334	57	63	that	that	WDT
3334	57	64	,	,	,
3334	57	65	if	if	IN
3334	57	66	captured	capture	VBN
3334	57	67	once	once	RB
3334	57	68	,	,	,
3334	57	69	could	could	MD
3334	57	70	benefit	benefit	VB
3334	57	71	tens	ten	NNS
3334	57	72	of	of	IN
3334	57	73	thousands	thousand	NNS
3334	57	74	of	of	IN
3334	57	75	users	user	NNS
3334	57	76	for	for	IN
3334	57	77	specific	specific	JJ
3334	57	78	queries	query	NNS
3334	57	79	.	.	.
3334	58	1	In	in	IN
3334	58	2	fact	fact	NN
3334	58	3	,	,	,
3334	58	4	in	in	IN
3334	58	5	April	April	NNP
3334	58	6	2005	2005	CD
3334	58	7	,	,	,
3334	58	8	the	the	DT
3334	58	9	top	top	JJ
3334	58	10	four	four	CD
3334	58	11	hundred	hundred	CD
3334	58	12	queries	query	NNS
3334	58	13	represented	represent	VBD
3334	58	14	almost	almost	RB
3334	58	15	half	half	NN
3334	58	16	of	of	IN
3334	58	17	all	all	PDT
3334	58	18	the	the	DT
3334	58	19	queries	query	NNS
3334	58	20	.	.	.
3334	59	1	Another	another	DT
3334	59	2	drawback	drawback	NN
3334	59	3	of	of	IN
3334	59	4	the	the	DT
3334	59	5	relevance	relevance	NN
3334	59	6	-	-	HYPH
3334	59	7	feedback	feedback	NN
3334	59	8	ap-	ap-	NNP
3334	59	9	proach	proach	NN
3334	59	10	is	be	VBZ
3334	59	11	that	that	IN
3334	59	12	it	-PRON-	PRP
3334	59	13	forces	force	VBZ
3334	59	14	the	the	DT
3334	59	15	user	user	NN
3334	59	16	,	,	,
3334	59	17	novice	novice	NN
3334	59	18	or	or	CC
3334	59	19	expert	expert	NN
3334	59	20	,	,	,
3334	59	21	to	to	TO
3334	59	22	become	become	VB
3334	59	23	engaged	engage	VBN
3334	59	24	in	in	IN
3334	59	25	the	the	DT
3334	59	26	search	search	NN
3334	59	27	process	process	NN
3334	59	28	.	.	.
3334	60	1	As	as	IN
3334	60	2	noted	note	VBN
3334	60	3	previ-	previ-	NNS
3334	60	4	ously	ously	RB
3334	60	5	,	,	,
3334	60	6	users	user	NNS
3334	60	7	are	be	VBP
3334	60	8	generally	generally	RB
3334	60	9	not	not	RB
3334	60	10	interested	interested	JJ
3334	60	11	in	in	IN
3334	60	12	becoming	become	VBG
3334	60	13	search	search	NN
3334	60	14	experts	expert	NNS
3334	60	15	or	or	CC
3334	60	16	in	in	IN
3334	60	17	becoming	become	VBG
3334	60	18	intimately	intimately	RB
3334	60	19	involved	involved	JJ
3334	60	20	in	in	IN
3334	60	21	the	the	DT
3334	60	22	process	process	NN
3334	60	23	of	of	IN
3334	60	24	search	search	NN
3334	60	25	.	.	.
3334	61	1	The	the	DT
3334	61	2	relevance	relevance	NN
3334	61	3	-	-	HYPH
3334	61	4	feedback	feedback	NN
3334	61	5	approach	approach	NN
3334	61	6	tries	try	VBZ
3334	61	7	to	to	TO
3334	61	8	change	change	VB
3334	61	9	users	user	NNS
3334	61	10	’	’	POS
3334	61	11	behavior	behavior	NN
3334	61	12	and	and	CC
3334	61	13	forces	force	VBZ
3334	61	14	them	-PRON-	PRP
3334	61	15	to	to	TO
3334	61	16	find	find	VB
3334	61	17	the	the	DT
3334	61	18	specific	specific	JJ
3334	61	19	word	word	NN
3334	61	20	or	or	CC
3334	61	21	words	word	NNS
3334	61	22	that	that	WDT
3334	61	23	will	will	MD
3334	61	24	best	well	RBS
3334	61	25	retrieve	retrieve	VB
3334	61	26	the	the	DT
3334	61	27	relevant	relevant	JJ
3334	61	28	information	information	NN
3334	61	29	.	.	.
3334	62	1	In	in	IN
3334	62	2	fact	fact	NN
3334	62	3	,	,	,
3334	62	4	some	some	DT
3334	62	5	research	research	NN
3334	62	6	has	have	VBZ
3334	62	7	shown	show	VBN
3334	62	8	that	that	IN
3334	62	9	the	the	DT
3334	62	10	potential	potential	JJ
3334	62	11	benefits	benefit	NNS
3334	62	12	of	of	IN
3334	62	13	relevance	relevance	NN
3334	62	14	feedback	feedback	NN
3334	62	15	may	may	MD
3334	62	16	be	be	VB
3334	62	17	hard	hard	JJ
3334	62	18	to	to	TO
3334	62	19	achieve	achieve	VB
3334	62	20	primarily	primarily	RB
3334	62	21	because	because	IN
3334	62	22	searchers	searcher	NNS
3334	62	23	have	have	VBP
3334	62	24	difficulty	difficulty	NN
3334	62	25	find-	find-	VB
3334	62	26	ing	e	VBG
3334	62	27	useful	useful	JJ
3334	62	28	terms	term	NNS
3334	62	29	for	for	IN
3334	62	30	effective	effective	JJ
3334	62	31	query	query	NN
3334	62	32	expansion.11	expansion.11	NNP
3334	62	33	To	to	TO
3334	62	34	avoid	avoid	VB
3334	62	35	requiring	require	VBG
3334	62	36	users	user	NNS
3334	62	37	to	to	TO
3334	62	38	submit	submit	VB
3334	62	39	relevance	relevance	NN
3334	62	40	-	-	HYPH
3334	62	41	feedback	feedback	NN
3334	62	42	judgments	judgment	NNS
3334	62	43	,	,	,
3334	62	44	the	the	DT
3334	62	45	methodology	methodology	NN
3334	62	46	uses	use	VBZ
3334	62	47	alternative	alternative	JJ
3334	62	48	approaches	approach	NNS
3334	62	49	for	for	IN
3334	62	50	gathering	gather	VBG
3334	62	51	feedback	feedback	NN
3334	62	52	:	:	:
3334	62	53	(	(	-LRB-
3334	62	54	1	1	LS
3334	62	55	)	)	-RRB-
3334	62	56	mining	mining	NN
3334	62	57	sources	source	NNS
3334	62	58	of	of	IN
3334	62	59	input	input	NN
3334	62	60	that	that	WDT
3334	62	61	do	do	VBP
3334	62	62	not	not	RB
3334	62	63	require	require	VB
3334	62	64	any	any	DT
3334	62	65	additional	additional	JJ
3334	62	66	involvement	involvement	NN
3334	62	67	on	on	IN
3334	62	68	the	the	DT
3334	62	69	part	part	NN
3334	62	70	of	of	IN
3334	62	71	the	the	DT
3334	62	72	users	user	NNS
3334	62	73	;	;	:
3334	62	74	and	and	CC
3334	62	75	(	(	-LRB-
3334	62	76	2	2	LS
3334	62	77	)	)	-RRB-
3334	62	78	soliciting	solicit	VBG
3334	62	79	relevance	relevance	NN
3334	62	80	judgments	judgment	NNS
3334	62	81	from	from	IN
3334	62	82	subject	subject	JJ
3334	62	83	matter	matter	NN
3334	62	84	experts	expert	NNS
3334	62	85	.	.	.
3334	63	1	As	as	IN
3334	63	2	noted	note	VBN
3334	63	3	above	above	IN
3334	63	4	,	,	,
3334	63	5	while	while	IN
3334	63	6	best	good	JJS
3334	63	7	results	result	NNS
3334	63	8	may	may	MD
3334	63	9	be	be	VB
3334	63	10	different	different	JJ
3334	63	11	per	per	IN
3334	63	12	task	task	NN
3334	63	13	and	and	CC
3334	63	14	per	per	IN
3334	63	15	user	user	NN
3334	63	16	,	,	,
3334	63	17	particularly	particularly	RB
3334	63	18	given	give	VBN
3334	63	19	the	the	DT
3334	63	20	shortness	shortness	NN
3334	63	21	of	of	IN
3334	63	22	the	the	DT
3334	63	23	queries	query	NNS
3334	63	24	,	,	,
3334	63	25	our	-PRON-	PRP$
3334	63	26	goal	goal	NN
3334	63	27	is	be	VBZ
3334	63	28	to	to	TO
3334	63	29	maximize	maximize	VB
3334	63	30	the	the	DT
3334	63	31	good	good	JJ
3334	63	32	results	result	NNS
3334	63	33	for	for	IN
3334	63	34	the	the	DT
3334	63	35	maximum	maximum	JJ
3334	63	36	number	number	NN
3334	63	37	of	of	IN
3334	63	38	people	people	NNS
3334	63	39	.	.	.
3334	64	1	Best	good	JJS
3334	64	2	-	-	HYPH
3334	64	3	guess	guess	VB
3334	64	4	results	result	NNS
3334	64	5	are	be	VBP
3334	64	6	derived	derive	VBN
3334	64	7	from	from	IN
3334	64	8	a	a	DT
3334	64	9	variety	variety	NN
3334	64	10	of	of	IN
3334	64	11	sources	source	NNS
3334	64	12	,	,	,
3334	64	13	including	include	VBG
3334	64	14	usability	usability	NN
3334	64	15	testing	testing	NN
3334	64	16	,	,	,
3334	64	17	satisfaction	satisfaction	NN
3334	64	18	survey	survey	NN
3334	64	19	questionnaires	questionnaire	NNS
3334	64	20	,	,	,
3334	64	21	and	and	CC
3334	64	22	business-	business-	XX
3334	64	23	content	content	NN
3334	64	24	owners	owner	NNS
3334	64	25	.	.	.
3334	65	1	For	for	IN
3334	65	2	example	example	NN
3334	65	3	,	,	,
3334	65	4	users	user	NNS
3334	65	5	entering	enter	VBG
3334	65	6	the	the	DT
3334	65	7	common	common	JJ
3334	65	8	query	query	NN
3334	65	9	“	"	``
3334	65	10	1040ez	1040ez	NN
3334	65	11	”	"	''
3334	65	12	can	can	MD
3334	65	13	be	be	VB
3334	65	14	looking	look	VBG
3334	65	15	for	for	IN
3334	65	16	information	information	NN
3334	65	17	on	on	IN
3334	65	18	the	the	DT
3334	65	19	form	form	NN
3334	65	20	or	or	CC
3334	65	21	the	the	DT
3334	65	22	form	form	NN
3334	65	23	itself	-PRON-	PRP
3334	65	24	.	.	.
3334	66	1	Given	give	VBN
3334	66	2	that	that	DT
3334	66	3	—	—	:
3334	66	4	as	as	IN
3334	66	5	shown	show	VBN
3334	66	6	in	in	IN
3334	66	7	table	table	NN
3334	66	8	1	1	CD
3334	66	9	(	(	-LRB-
3334	66	10	based	base	VBN
3334	66	11	on	on	IN
3334	66	12	the	the	DT
3334	66	13	responses	response	NNS
3334	66	14	of	of	IN
3334	66	15	11,715	11,715	CD
3334	66	16	users	user	NNS
3334	66	17	to	to	TO
3334	66	18	satisfaction	satisfaction	VB
3334	66	19	sur-	sur-	NN
3334	66	20	veys	vey	NNS
3334	66	21	in	in	IN
3334	66	22	2005)—the	2005)—the	CD
3334	66	23	goal	goal	NN
3334	66	24	of	of	IN
3334	66	25	39	39	CD
3334	66	26	percent	percent	NN
3334	66	27	of	of	IN
3334	66	28	IRS.gov	irs.gov	FW
3334	66	29	searchers	searcher	NNS
3334	66	30	is	be	VBZ
3334	66	31	to	to	TO
3334	66	32	download	download	VB
3334	66	33	a	a	DT
3334	66	34	form	form	NN
3334	66	35	as	as	IN
3334	66	36	opposed	oppose	VBN
3334	66	37	to	to	IN
3334	66	38	28	28	CD
3334	66	39	percent	percent	NN
3334	66	40	seeking	seek	VBG
3334	66	41	to	to	TO
3334	66	42	obtain	obtain	VB
3334	66	43	general	general	JJ
3334	66	44	tax	tax	NN
3334	66	45	information	information	NN
3334	66	46	,	,	,
3334	66	47	the	the	DT
3334	66	48	retrieval	retrieval	NN
3334	66	49	of	of	IN
3334	66	50	the	the	DT
3334	66	51	1040ez	1040ez	JJ
3334	66	52	form	form	NN
3334	66	53	and	and	CC
3334	66	54	its	-PRON-	PRP$
3334	66	55	instructions	instruction	NNS
3334	66	56	is	be	VBZ
3334	66	57	prioritized	prioritize	VBN
3334	66	58	,	,	,
3334	66	59	while	while	IN
3334	66	60	also	also	RB
3334	66	61	retrieving	retrieve	VBG
3334	66	62	any	any	DT
3334	66	63	general	general	JJ
3334	66	64	related	related	JJ
3334	66	65	information	information	NN
3334	66	66	.	.	.
3334	67	1	Figure	figure	NN
3334	67	2	2	2	CD
3334	67	3	.	.	.
3334	68	1	Document	document	NN
3334	68	2	-	-	HYPH
3334	68	3	space	space	NN
3334	68	4	modification	modification	NN
3334	68	5	Figure	figure	NN
3334	68	6	3	3	CD
3334	68	7	.	.	.
3334	69	1	Query	query	JJ
3334	69	2	modification	modification	NN
3334	69	3	ARTICLE	article	NN
3334	69	4	TITLE	TITLE	NNP
3334	69	5	|	|	NNP
3334	69	6	AUTHOR	AUTHOR	NNP
3334	69	7	81A	81A	NNP
3334	69	8	DYNAMIC	DYNAMIC	VBZ
3334	69	9	METHODOLOGY	methodology	NN
3334	69	10	FOR	for	IN
3334	69	11	IMPROVING	improve	VBG
3334	69	12	THE	the	DT
3334	69	13	SEARCH	SEARCH	NNS
3334	69	14	EXPERIENCE	EXPERIENCE	NNP
3334	69	15	|	|	CD
3334	69	16	KERCHNER	kerchner	NN
3334	69	17	81	81	CD
3334	69	18	We	-PRON-	PRP
3334	69	19	can	can	MD
3334	69	20	determine	determine	VB
3334	69	21	the	the	DT
3334	69	22	best	good	JJS
3334	69	23	-	-	HYPH
3334	69	24	guess	guess	VB
3334	69	25	results	result	NNS
3334	69	26	as	as	IN
3334	69	27	follows	follow	VBZ
3334	69	28	:	:	:
3334	69	29	■	■	NFP
3334	69	30	Review	review	VB
3334	69	31	the	the	DT
3334	69	32	search	search	NN
3334	69	33	results	result	VBZ
3334	69	34	for	for	IN
3334	69	35	terms	term	NNS
3334	69	36	that	that	WDT
3334	69	37	are	be	VBP
3334	69	38	on	on	IN
3334	69	39	the	the	DT
3334	69	40	frequently	frequently	RB
3334	69	41	entered	enter	VBN
3334	69	42	search	search	NN
3334	69	43	-	-	HYPH
3334	69	44	terms	term	NNS
3334	69	45	list	list	VBP
3334	69	46	■	■	NFP
3334	69	47	Review	Review	NNP
3334	69	48	Help	Help	NNP
3334	69	49	Desk	Desk	NNP
3334	69	50	contacts	contact	NNS
3334	69	51	,	,	,
3334	69	52	satisfaction	satisfaction	NN
3334	69	53	-	-	HYPH
3334	69	54	survey	survey	NN
3334	69	55	com-	com-	NN
3334	69	56	ments	ment	NNS
3334	69	57	,	,	,
3334	69	58	and	and	CC
3334	69	59	zero	zero	CD
3334	69	60	-	-	HYPH
3334	69	61	results	result	NNS
3334	69	62	reports	report	NNS
3334	69	63	to	to	TO
3334	69	64	identify	identify	VB
3334	69	65	infor-	infor-	IN
3334	69	66	mation	mation	NN
3334	69	67	users	user	NNS
3334	69	68	who	who	WP
3334	69	69	are	be	VBP
3334	69	70	having	have	VBG
3334	69	71	trouble	trouble	NN
3334	69	72	finding	find	VBG
3334	69	73	or	or	CC
3334	69	74	understanding	understanding	NN
3334	69	75	■	■	NFP
3334	69	76	Identify	identify	VB
3334	69	77	best	good	JJS
3334	69	78	results	result	NNS
3334	69	79	by	by	IN
3334	69	80	working	work	VBG
3334	69	81	with	with	IN
3334	69	82	the	the	DT
3334	69	83	business	business	NN
3334	69	84	owners	owner	NNS
3334	69	85	as	as	IN
3334	69	86	necessary	necessary	JJ
3334	69	87	■	■	NFP
3334	69	88	Analyze	analyze	VB
3334	69	89	why	why	WRB
3334	69	90	best	good	JJS
3334	69	91	results	result	NNS
3334	69	92	are	be	VBP
3334	69	93	not	not	RB
3334	69	94	being	be	VBG
3334	69	95	retrieved	retrieve	VBN
3334	69	96	for	for	IN
3334	69	97	a	a	DT
3334	69	98	particular	particular	JJ
3334	69	99	query	query	NN
3334	69	100	■	■	NFP
3334	69	101	Add	add	VB
3334	69	102	appropriate	appropriate	JJ
3334	69	103	synonyms	synonyms	NN
3334	69	104	for	for	IN
3334	69	105	this	this	DT
3334	69	106	and	and	CC
3334	69	107	relat-	relat-	JJ
3334	69	108	ed	ed	NN
3334	69	109	queries	query	NNS
3334	69	110	■	■	NFP
3334	69	111	Engineer	Engineer	NNP
3334	69	112	relevant	relevant	JJ
3334	69	113	documents	document	NNS
3334	69	114	(	(	-LRB-
3334	69	115	as	as	IN
3334	69	116	described	describe	VBN
3334	69	117	above	above	RB
3334	69	118	)	)	-RRB-
3334	69	119	In	in	IN
3334	69	120	this	this	DT
3334	69	121	way	way	NN
3334	69	122	,	,	,
3334	69	123	the	the	DT
3334	69	124	thesaurus	thesaurus	NN
3334	69	125	,	,	,
3334	69	126	as	as	IN
3334	69	127	the	the	DT
3334	69	128	source	source	NN
3334	69	129	for	for	IN
3334	69	130	query	query	NN
3334	69	131	enhancement	enhancement	NN
3334	69	132	,	,	,
3334	69	133	is	be	VBZ
3334	69	134	an	an	DT
3334	69	135	evolving	evolve	VBG
3334	69	136	structure	structure	NN
3334	69	137	that	that	WDT
3334	69	138	adapts	adapt	VBZ
3334	69	139	to	to	IN
3334	69	140	the	the	DT
3334	69	141	needs	need	NNS
3334	69	142	of	of	IN
3334	69	143	the	the	DT
3334	69	144	users	user	NNS
3334	69	145	rather	rather	RB
3334	69	146	than	than	IN
3334	69	147	being	be	VBG
3334	69	148	a	a	DT
3334	69	149	fixed	fix	VBN
3334	69	150	entity	entity	NN
3334	69	151	of	of	IN
3334	69	152	elements	element	NNS
3334	69	153	based	base	VBN
3334	69	154	on	on	IN
3334	69	155	someone	someone	NN
3334	69	156	’s	’s	POS
3334	69	157	idea	idea	NN
3334	69	158	of	of	IN
3334	69	159	a	a	DT
3334	69	160	standardized	standardized	JJ
3334	69	161	vocabulary	vocabulary	NN
3334	69	162	.	.	.
3334	70	1	Search	search	NN
3334	70	2	improvement	improvement	NN
3334	70	3	We	-PRON-	PRP
3334	70	4	can	can	MD
3334	70	5	intercept	intercept	VB
3334	70	6	very	very	RB
3334	70	7	popular	popular	JJ
3334	70	8	queries	query	NNS
3334	70	9	and	and	CC
3334	70	10	return	return	VB
3334	70	11	a	a	DT
3334	70	12	set	set	NN
3334	70	13	of	of	IN
3334	70	14	preconfigured	preconfigure	VBN
3334	70	15	results	result	NNS
3334	70	16	or	or	CC
3334	70	17	a	a	DT
3334	70	18	quick	quick	JJ
3334	70	19	link	link	NN
3334	70	20	at	at	IN
3334	70	21	the	the	DT
3334	70	22	top	top	NN
3334	70	23	of	of	IN
3334	70	24	the	the	DT
3334	70	25	search	search	NN
3334	70	26	-	-	HYPH
3334	70	27	results	result	NNS
3334	70	28	listing	listing	NN
3334	70	29	.	.	.
3334	71	1	For	for	IN
3334	71	2	example	example	NN
3334	71	3	,	,	,
3334	71	4	the	the	DT
3334	71	5	user	user	NN
3334	71	6	enter-	enter-	NNP
3334	71	7	ing	ing	NNP
3334	71	8	“	"	``
3334	71	9	1040	1040	CD
3334	71	10	”	"	''
3334	71	11	sees	see	VBZ
3334	71	12	a	a	DT
3334	71	13	list	list	NN
3334	71	14	of	of	IN
3334	71	15	the	the	DT
3334	71	16	most	most	RBS
3334	71	17	popular	popular	JJ
3334	71	18	1040-related	1040-relate	VBN
3334	71	19	forms	form	NNS
3334	71	20	and	and	CC
3334	71	21	instructions	instruction	NNS
3334	71	22	in	in	IN
3334	71	23	addition	addition	NN
3334	71	24	to	to	IN
3334	71	25	a	a	DT
3334	71	26	list	list	NN
3334	71	27	of	of	IN
3334	71	28	other	other	JJ
3334	71	29	search	search	NN
3334	71	30	results	result	NNS
3334	71	31	.	.	.
3334	72	1	There	there	EX
3334	72	2	were	be	VBD
3334	72	3	more	more	JJR
3334	72	4	than	than	IN
3334	72	5	31,000	31,000	CD
3334	72	6	users	user	NNS
3334	72	7	in	in	IN
3334	72	8	April	April	NNP
3334	72	9	2005	2005	CD
3334	72	10	who	who	WP
3334	72	11	requested	request	VBD
3334	72	12	the	the	DT
3334	72	13	I-9	I-9	NNP
3334	72	14	form	form	NN
3334	72	15	.	.	.
3334	73	1	Since	since	IN
3334	73	2	the	the	DT
3334	73	3	form	form	NN
3334	73	4	is	be	VBZ
3334	73	5	not	not	RB
3334	73	6	an	an	DT
3334	73	7	IRS	IRS	NNP
3334	73	8	form	form	NN
3334	73	9	,	,	,
3334	73	10	users	user	NNS
3334	73	11	are	be	VBP
3334	73	12	presented	present	VBN
3334	73	13	with	with	IN
3334	73	14	a	a	DT
3334	73	15	link	link	NN
3334	73	16	to	to	IN
3334	73	17	the	the	DT
3334	73	18	Bureau	Bureau	NNP
3334	73	19	of	of	IN
3334	73	20	Citizen	Citizen	NNP
3334	73	21	and	and	CC
3334	73	22	Immigration	Immigration	NNP
3334	73	23	Services	Services	NNPS
3334	73	24	Web	web	NN
3334	73	25	site	site	NN
3334	73	26	.	.	.
3334	74	1	The	the	DT
3334	74	2	tens	ten	NNS
3334	74	3	of	of	IN
3334	74	4	thousands	thousand	NNS
3334	74	5	of	of	IN
3334	74	6	users	user	NNS
3334	74	7	who	who	WP
3334	74	8	look	look	VBP
3334	74	9	for	for	IN
3334	74	10	state	state	NN
3334	74	11	tax	tax	NN
3334	74	12	forms	form	NNS
3334	74	13	on	on	IN
3334	74	14	IRS.gov	IRS.gov	NNS
3334	74	15	are	be	VBP
3334	74	16	directed	direct	VBN
3334	74	17	either	either	CC
3334	74	18	to	to	IN
3334	74	19	the	the	DT
3334	74	20	spe-	spe-	NN
3334	74	21	cific	cific	JJ
3334	74	22	state	state	NN
3334	74	23	-	-	HYPH
3334	74	24	tax	tax	NN
3334	74	25	-	-	HYPH
3334	74	26	form	form	NN
3334	74	27	Web-	web-	NN
3334	74	28	site	site	NN
3334	74	29	page	page	NN
3334	74	30	or	or	CC
3334	74	31	to	to	IN
3334	74	32	a	a	DT
3334	74	33	page	page	NN
3334	74	34	with	with	IN
3334	74	35	links	link	NNS
3334	74	36	to	to	IN
3334	74	37	state	state	NN
3334	74	38	tax	tax	NN
3334	74	39	sites	site	NNS
3334	74	40	.	.	.
3334	75	1	This	this	DT
3334	75	2	unique	unique	JJ
3334	75	3	and	and	CC
3334	75	4	user	user	NN
3334	75	5	-	-	HYPH
3334	75	6	friendly	friendly	JJ
3334	75	7	approach	approach	NN
3334	75	8	provides	provide	VBZ
3334	75	9	a	a	DT
3334	75	10	sig-	sig-	RB
3334	75	11	nificant	nificant	JJ
3334	75	12	improvement	improvement	NN
3334	75	13	over	over	IN
3334	75	14	a	a	DT
3334	75	15	page	page	NN
3334	75	16	that	that	WDT
3334	75	17	tells	tell	VBZ
3334	75	18	the	the	DT
3334	75	19	user	user	NN
3334	75	20	that	that	IN
3334	75	21	there	there	EX
3334	75	22	is	be	VBZ
3334	75	23	no	no	DT
3334	75	24	matching	matching	NN
3334	75	25	result	result	NN
3334	75	26	,	,	,
3334	75	27	leaving	leave	VBG
3334	75	28	him	-PRON-	PRP
3334	75	29	to	to	TO
3334	75	30	fend	fend	VB
3334	75	31	for	for	IN
3334	75	32	himself	-PRON-	PRP
3334	75	33	.	.	.
3334	76	1	Another	another	DT
3334	76	2	technique	technique	NN
3334	76	3	for	for	IN
3334	76	4	improving	improve	VBG
3334	76	5	search	search	NN
3334	76	6	preci-	preci-	-RRB-
3334	76	7	sion	sion	NN
3334	76	8	(	(	-LRB-
3334	76	9	not	not	RB
3334	76	10	currently	currently	RB
3334	76	11	used	use	VBN
3334	76	12	for	for	IN
3334	76	13	IRS.gov	irs.gov	NN
3334	76	14	)	)	-RRB-
3334	76	15	is	be	VBZ
3334	76	16	to	to	TO
3334	76	17	tune	tune	VB
3334	76	18	and	and	CC
3334	76	19	adjust	adjust	VB
3334	76	20	parameters	parameter	NNS
3334	76	21	in	in	IN
3334	76	22	the	the	DT
3334	76	23	search	search	NN
3334	76	24	engine	engine	NN
3334	76	25	,	,	,
3334	76	26	such	such	JJ
3334	76	27	as	as	IN
3334	76	28	the	the	DT
3334	76	29	relative	relative	JJ
3334	76	30	weighting	weighting	NN
3334	76	31	of	of	IN
3334	76	32	basic	basic	JJ
3334	76	33	metadata	metadata	NN
3334	76	34	tags	tag	NNS
3334	76	35	such	such	JJ
3334	76	36	as	as	IN
3334	76	37	title	title	NN
3334	76	38	(	(	-LRB-
3334	76	39	if	if	IN
3334	76	40	they	-PRON-	PRP
3334	76	41	are	be	VBP
3334	76	42	used	use	VBN
3334	76	43	in	in	IN
3334	76	44	the	the	DT
3334	76	45	relevance	relevance	NN
3334	76	46	calculation	calculation	NN
3334	76	47	)	)	-RRB-
3334	76	48	.	.	.
3334	77	1	Results	result	NNS
3334	77	2	-	-	HYPH
3334	77	3	ranking	rank	VBG
3334	77	4	improvement	improvement	NN
3334	77	5	The	the	DT
3334	77	6	search	search	NN
3334	77	7	results	result	NNS
3334	77	8	can	can	MD
3334	77	9	be	be	VB
3334	77	10	programmatically	programmatically	RB
3334	77	11	re	re	VBN
3334	77	12	-	-	VBN
3334	77	13	ranked	rank	VBN
3334	77	14	before	before	IN
3334	77	15	being	be	VBG
3334	77	16	presented	present	VBN
3334	77	17	to	to	IN
3334	77	18	the	the	DT
3334	77	19	user	user	NN
3334	77	20	.	.	.
3334	78	1	This	this	DT
3334	78	2	approach	approach	NN
3334	78	3	(	(	-LRB-
3334	78	4	not	not	RB
3334	78	5	used	use	VBN
3334	78	6	as	as	IN
3334	78	7	yet	yet	RB
3334	78	8	on	on	IN
3334	78	9	IRS.gov	IRS.gov	NNP
3334	78	10	)	)	-RRB-
3334	78	11	is	be	VBZ
3334	78	12	a	a	DT
3334	78	13	variation	variation	NN
3334	78	14	on	on	IN
3334	78	15	the	the	DT
3334	78	16	quick	quick	JJ
3334	78	17	links	link	NNS
3334	78	18	described	describe	VBN
3334	78	19	above	above	IN
3334	78	20	for	for	IN
3334	78	21	re	re	VBG
3334	78	22	-	-	VBG
3334	78	23	ranking	rank	VBG
3334	78	24	more	more	JJR
3334	78	25	than	than	IN
3334	78	26	one	one	CD
3334	78	27	result	result	NN
3334	78	28	.	.	.
3334	79	1	Categorization	categorization	NN
3334	79	2	A	a	DT
3334	79	3	large	large	JJ
3334	79	4	set	set	NN
3334	79	5	of	of	IN
3334	79	6	search	search	NN
3334	79	7	results	result	NNS
3334	79	8	can	can	MD
3334	79	9	be	be	VB
3334	79	10	automatically	automatically	RB
3334	79	11	catego-	catego-	JJ
3334	79	12	rized	rize	VBN
3334	79	13	into	into	IN
3334	79	14	subsets	subset	NNS
3334	79	15	to	to	TO
3334	79	16	help	help	VB
3334	79	17	the	the	DT
3334	79	18	user	user	NN
3334	79	19	find	find	VB
3334	79	20	the	the	DT
3334	79	21	information	information	NN
3334	79	22	he	-PRON-	PRP
3334	79	23	needs	need	VBZ
3334	79	24	.	.	.
3334	80	1	In	in	IN
3334	80	2	addition	addition	NN
3334	80	3	,	,	,
3334	80	4	a	a	DT
3334	80	5	“	"	``
3334	80	6	search	search	NN
3334	80	7	within	within	IN
3334	80	8	a	a	DT
3334	80	9	search	search	NN
3334	80	10	”	"	''
3334	80	11	function	function	NN
3334	80	12	is	be	VBZ
3334	80	13	available	available	JJ
3334	80	14	to	to	TO
3334	80	15	help	help	VB
3334	80	16	the	the	DT
3334	80	17	user	user	NN
3334	80	18	narrow	narrow	VB
3334	80	19	down	down	RP
3334	80	20	results	result	NNS
3334	80	21	.	.	.
3334	81	1	Research	research	NN
3334	81	2	to	to	TO
3334	81	3	be	be	VB
3334	81	4	conducted	conduct	VBN
3334	81	5	on	on	IN
3334	81	6	commercial	commercial	JJ
3334	81	7	products	product	NNS
3334	81	8	to	to	TO
3334	81	9	support	support	VB
3334	81	10	auto-	auto-	NNP
3334	81	11	matic	matic	JJ
3334	81	12	categorization	categorization	NN
3334	81	13	is	be	VBZ
3334	81	14	planned	plan	VBN
3334	81	15	for	for	IN
3334	81	16	the	the	DT
3334	81	17	future	future	NN
3334	81	18	.	.	.
3334	82	1	Summarization	summarization	NN
3334	82	2	As	as	IN
3334	82	3	noted	note	VBN
3334	82	4	earlier	early	RBR
3334	82	5	,	,	,
3334	82	6	a	a	DT
3334	82	7	barrier	barrier	NN
3334	82	8	to	to	IN
3334	82	9	a	a	DT
3334	82	10	successful	successful	JJ
3334	82	11	user	user	NN
3334	82	12	experience	experience	NN
3334	82	13	can	can	MD
3334	82	14	be	be	VB
3334	82	15	the	the	DT
3334	82	16	lack	lack	NN
3334	82	17	of	of	IN
3334	82	18	informative	informative	JJ
3334	82	19	descriptions	description	NNS
3334	82	20	in	in	IN
3334	82	21	the	the	DT
3334	82	22	search	search	NN
3334	82	23	results	result	NNS
3334	82	24	.	.	.
3334	83	1	Therefore	therefore	RB
3334	83	2	,	,	,
3334	83	3	an	an	DT
3334	83	4	important	important	JJ
3334	83	5	tool	tool	NN
3334	83	6	for	for	IN
3334	83	7	search	search	NN
3334	83	8	-	-	HYPH
3334	83	9	experi-	experi-	NN
3334	83	10	ence	ence	NN
3334	83	11	improvement	improvement	NN
3334	83	12	is	be	VBZ
3334	83	13	to	to	TO
3334	83	14	make	make	VB
3334	83	15	sure	sure	JJ
3334	83	16	that	that	IN
3334	83	17	content	content	NN
3334	83	18	titles	title	NNS
3334	83	19	and	and	CC
3334	83	20	summaries	summary	NNS
3334	83	21	are	be	VBP
3334	83	22	informative	informative	JJ
3334	83	23	,	,	,
3334	83	24	or	or	CC
3334	83	25	as	as	IN
3334	83	26	a	a	DT
3334	83	27	second	second	JJ
3334	83	28	choice	choice	NN
3334	83	29	,	,	,
3334	83	30	that	that	IN
3334	83	31	the	the	DT
3334	83	32	search	search	NN
3334	83	33	engine	engine	NN
3334	83	34	dynamically	dynamically	RB
3334	83	35	generates	generate	VBZ
3334	83	36	informative	informative	JJ
3334	83	37	sum-	sum-	NN
3334	83	38	maries	mary	NNS
3334	83	39	.	.	.
3334	84	1	Passage	passage	NN
3334	84	2	-	-	HYPH
3334	84	3	based	base	VBN
3334	84	4	summaries	summary	NNS
3334	84	5	and	and	CC
3334	84	6	highlighted	highlight	VBN
3334	84	7	search	search	NN
3334	84	8	terms	term	NNS
3334	84	9	in	in	IN
3334	84	10	the	the	DT
3334	84	11	summary	summary	NN
3334	84	12	and	and	CC
3334	84	13	the	the	DT
3334	84	14	content	content	NN
3334	84	15	have	have	VBP
3334	84	16	become	become	VBN
3334	84	17	a	a	DT
3334	84	18	feature	feature	NN
3334	84	19	of	of	IN
3334	84	20	many	many	JJ
3334	84	21	commercial	commercial	JJ
3334	84	22	search	search	NN
3334	84	23	engines	engine	NNS
3334	84	24	as	as	IN
3334	84	25	another	another	DT
3334	84	26	way	way	NN
3334	84	27	to	to	TO
3334	84	28	improve	improve	VB
3334	84	29	the	the	DT
3334	84	30	usability	usability	NN
3334	84	31	of	of	IN
3334	84	32	the	the	DT
3334	84	33	returned	return	VBN
3334	84	34	results	result	NNS
3334	84	35	.	.	.
3334	85	1	In	in	IN
3334	85	2	Table	table	NN
3334	85	3	1	1	CD
3334	85	4	.	.	.
3334	86	1	Reasons	reason	NNS
3334	86	2	for	for	IN
3334	86	3	using	use	VBG
3334	86	4	IRS.gov	IRS.gov	NNP
3334	86	5	Reason	reason	NN
3334	86	6	for	for	IN
3334	86	7	coming	come	VBG
3334	86	8	to	to	IN
3334	86	9	IRS.gov	irs.gov	CD
3334	86	10	%	%	NN
3334	86	11	of	of	IN
3334	86	12	total	total	JJ
3334	86	13	site	site	NN
3334	86	14	visitors	visitor	NNS
3334	86	15	%	%	NN
3334	86	16	of	of	IN
3334	86	17	total	total	JJ
3334	86	18	search	search	NN
3334	86	19	users	user	NNS
3334	86	20	Download	download	VBP
3334	86	21	a	a	DT
3334	86	22	tax	tax	NN
3334	86	23	form	form	NN
3334	86	24	,	,	,
3334	86	25	publication	publication	NN
3334	86	26	,	,	,
3334	86	27	or	or	CC
3334	86	28	instructions	instruction	NNS
3334	86	29	39	39	CD
3334	86	30	39	39	CD
3334	86	31	Obtain	obtain	NN
3334	86	32	general	general	JJ
3334	86	33	tax	tax	NN
3334	86	34	information	information	NN
3334	86	35	27	27	CD
3334	86	36	28	28	CD
3334	86	37	Obtain	obtain	VB
3334	86	38	information	information	NN
3334	86	39	on	on	IN
3334	86	40	e	e	NN
3334	86	41	-	-	NN
3334	86	42	file	file	NN
3334	86	43	10	10	CD
3334	86	44	10	10	CD
3334	86	45	Other	other	JJ
3334	86	46	6	6	CD
3334	86	47	6	6	CD
3334	86	48	Obtain	obtain	NN
3334	86	49	info	info	NN
3334	86	50	on	on	IN
3334	86	51	tax	tax	NN
3334	86	52	regulations	regulation	NNS
3334	86	53	or	or	CC
3334	86	54	written	write	VBN
3334	86	55	determinations	determination	NNS
3334	86	56	4	4	CD
3334	86	57	4	4	CD
3334	86	58	Order	order	NN
3334	86	59	forms	form	NNS
3334	86	60	from	from	IN
3334	86	61	the	the	DT
3334	86	62	IRS	IRS	NNP
3334	86	63	3	3	CD
3334	86	64	4	4	CD
3334	86	65	Sign	sign	VB
3334	86	66	up	up	RP
3334	86	67	or	or	CC
3334	86	68	login	login	NNP
3334	86	69	to	to	IN
3334	86	70	e	e	NN
3334	86	71	-	-	HYPH
3334	86	72	services	service	NNS
3334	86	73	3	3	CD
3334	86	74	3	3	CD
3334	86	75	Link	Link	NNP
3334	86	76	and	and	CC
3334	86	77	learn	learn	VB
3334	86	78	(	(	-LRB-
3334	86	79	VITA	VITA	NNP
3334	86	80	/	/	SYM
3334	86	81	VCE	VCE	NNP
3334	86	82	)	)	-RRB-
3334	86	83	training	training	NN
3334	86	84	3	3	CD
3334	86	85	3	3	CD
3334	86	86	Obtain	obtain	VB
3334	86	87	info	info	NN
3334	86	88	on	on	IN
3334	86	89	the	the	DT
3334	86	90	status	status	NN
3334	86	91	of	of	IN
3334	86	92	your	-PRON-	PRP$
3334	86	93	tax	tax	NN
3334	86	94	return	return	NN
3334	86	95	2	2	CD
3334	86	96	2	2	CD
3334	86	97	Use	Use	NNP
3334	86	98	online	online	JJ
3334	86	99	tax	tax	NN
3334	86	100	calculators	calculator	NNS
3334	86	101	1	1	CD
3334	86	102	1	1	CD
3334	86	103	Obtain	obtain	VB
3334	86	104	info	info	NN
3334	86	105	on	on	IN
3334	86	106	revenue	revenue	NN
3334	86	107	rulings	ruling	NNS
3334	86	108	or	or	CC
3334	86	109	court	court	NN
3334	86	110	cases	case	NNS
3334	86	111	1	1	CD
3334	86	112	1	1	CD
3334	86	113	Obtain	obtain	VB
3334	86	114	an	an	DT
3334	86	115	Employer	Employer	NNP
3334	86	116	Identification	identification	NN
3334	86	117	Number	Number	NNP
3334	86	118	(	(	-LRB-
3334	86	119	EIN	EIN	NNP
3334	86	120	)	)	-RRB-
3334	86	121	1	1	CD
3334	86	122	—	—	:
3334	86	123	Note	note	VB
3334	86	124	:	:	:
3334	86	125	Due	due	IN
3334	86	126	to	to	IN
3334	86	127	rounding	rounding	NN
3334	86	128	,	,	,
3334	86	129	totals	total	NNS
3334	86	130	may	may	MD
3334	86	131	not	not	RB
3334	86	132	equal	equal	VB
3334	86	133	100	100	CD
3334	86	134	%	%	NN
3334	86	135	.	.	.
3334	87	1	82	82	CD
3334	87	2	INFORMATION	information	NN
3334	87	3	TECHNOLOGY	technology	NN
3334	87	4	AND	and	CC
3334	87	5	LIBRARIES	LIBRARIES	NNP
3334	87	6	|	|	NNP
3334	87	7	JUNE	JUNE	NNP
3334	87	8	2006	2006	CD
3334	87	9	addition	addition	NN
3334	87	10	,	,	,
3334	87	11	for	for	IN
3334	87	12	those	those	DT
3334	87	13	PDF	PDF	NNP
3334	87	14	publications	publication	NNS
3334	87	15	that	that	WDT
3334	87	16	lacked	lack	VBD
3334	87	17	informa-	informa-	NN
3334	87	18	tive	tive	JJ
3334	87	19	titles	title	NNS
3334	87	20	in	in	IN
3334	87	21	the	the	DT
3334	87	22	title	title	NN
3334	87	23	tag	tag	NN
3334	87	24	,	,	,
3334	87	25	descriptive	descriptive	JJ
3334	87	26	information	information	NN
3334	87	27	from	from	IN
3334	87	28	a	a	DT
3334	87	29	different	different	JJ
3334	87	30	metadata	metadata	NN
3334	87	31	field	field	NN
3334	87	32	was	be	VBD
3334	87	33	added	add	VBN
3334	87	34	to	to	IN
3334	87	35	the	the	DT
3334	87	36	search	search	NN
3334	87	37	display	display	NN
3334	87	38	programmatically	programmatically	RB
3334	87	39	,	,	,
3334	87	40	which	which	WDT
3334	87	41	improved	improve	VBD
3334	87	42	the	the	DT
3334	87	43	usability	usability	NN
3334	87	44	of	of	IN
3334	87	45	such	such	JJ
3334	87	46	results	result	NNS
3334	87	47	significantly	significantly	RB
3334	87	48	.	.	.
3334	88	1	■	■	NFP
3334	88	2	Methodology	methodology	NN
3334	88	3	The	the	DT
3334	88	4	methodology	methodology	NN
3334	88	5	for	for	IN
3334	88	6	evolving	evolve	VBG
3334	88	7	the	the	DT
3334	88	8	search	search	NN
3334	88	9	functionality	functionality	NN
3334	88	10	is	be	VBZ
3334	88	11	based	base	VBN
3334	88	12	on	on	IN
3334	88	13	a	a	DT
3334	88	14	logical	logical	JJ
3334	88	15	,	,	,
3334	88	16	systems	system	NNS
3334	88	17	-	-	HYPH
3334	88	18	engineering	engineering	NN
3334	88	19	approach	approach	NN
3334	88	20	to	to	IN
3334	88	21	the	the	DT
3334	88	22	issue	issue	NN
3334	88	23	of	of	IN
3334	88	24	getting	get	VBG
3334	88	25	users	user	NNS
3334	88	26	the	the	DT
3334	88	27	information	information	NN
3334	88	28	they	-PRON-	PRP
3334	88	29	seek	seek	VBP
3334	88	30	:	:	:
3334	88	31	under-	under-	XX
3334	88	32	standing	stand	VBG
3334	88	33	the	the	DT
3334	88	34	problems	problem	NNS
3334	88	35	,	,	,
3334	88	36	understanding	understand	VBG
3334	88	37	who	who	WP
3334	88	38	has	have	VBZ
3334	88	39	the	the	DT
3334	88	40	prob-	prob-	JJ
3334	88	41	lems	lem	NNS
3334	88	42	,	,	,
3334	88	43	and	and	CC
3334	88	44	applying	apply	VBG
3334	88	45	solutions	solution	NNS
3334	88	46	that	that	WDT
3334	88	47	address	address	VBP
3334	88	48	the	the	DT
3334	88	49	problems	problem	NNS
3334	88	50	.	.	.
3334	89	1	Usability	Usability	NNP
3334	89	2	studies	study	NNS
3334	89	3	,	,	,
3334	89	4	weblogs	weblog	NNS
3334	89	5	,	,	,
3334	89	6	focus	focus	JJ
3334	89	7	groups	group	NNS
3334	89	8	,	,	,
3334	89	9	Help	Help	NNP
3334	89	10	Desk	Desk	NNP
3334	89	11	contacts	contact	NNS
3334	89	12	,	,	,
3334	89	13	and	and	CC
3334	89	14	user	user	NN
3334	89	15	surveys	survey	NNS
3334	89	16	provide	provide	VBP
3334	89	17	different	different	JJ
3334	89	18	perspectives	perspective	NNS
3334	89	19	of	of	IN
3334	89	20	the	the	DT
3334	89	21	information	information	NN
3334	89	22	system	system	NN
3334	89	23	.	.	.
3334	90	1	The	the	DT
3334	90	2	steps	step	NNS
3334	90	3	of	of	IN
3334	90	4	the	the	DT
3334	90	5	methodology	methodology	NN
3334	90	6	are	be	VBP
3334	90	7	:	:	:
3334	90	8	1	1	LS
3334	90	9	.	.	.
3334	91	1	Understand	understand	VB
3334	91	2	the	the	DT
3334	91	3	user	user	NN
3334	91	4	population	population	NN
3334	91	5	.	.	.
3334	92	1	2	2	LS
3334	92	2	.	.	.
3334	93	1	Identify	identify	VB
3334	93	2	the	the	DT
3334	93	3	barriers	barrier	NNS
3334	93	4	to	to	IN
3334	93	5	a	a	DT
3334	93	6	successful	successful	JJ
3334	93	7	search	search	NN
3334	93	8	experi-	experi-	NN
3334	93	9	ence	ence	NN
3334	93	10	.	.	.
3334	94	1	3	3	LS
3334	94	2	.	.	.
3334	95	1	Analyze	analyze	VB
3334	95	2	the	the	DT
3334	95	3	information	information	NN
3334	95	4	-	-	HYPH
3334	95	5	seeking	seek	VBG
3334	95	6	behaviors	behavior	NNS
3334	95	7	of	of	IN
3334	95	8	the	the	DT
3334	95	9	users	user	NNS
3334	95	10	.	.	.
3334	96	1	4	4	LS
3334	96	2	.	.	.
3334	97	1	Understand	understand	VB
3334	97	2	the	the	DT
3334	97	3	needs	need	NNS
3334	97	4	of	of	IN
3334	97	5	the	the	DT
3334	97	6	business	business	NN
3334	97	7	owners	owner	NNS
3334	97	8	.	.	.
3334	98	1	5	5	CD
3334	98	2	.	.	.
3334	99	1	Identify	identify	VB
3334	99	2	and	and	CC
3334	99	3	use	use	VB
3334	99	4	the	the	DT
3334	99	5	appropriate	appropriate	JJ
3334	99	6	tools	tool	NNS
3334	99	7	to	to	TO
3334	99	8	improve	improve	VB
3334	99	9	the	the	DT
3334	99	10	user	user	NN
3334	99	11	’s	’s	NN
3334	99	12	search	search	NN
3334	99	13	experience	experience	NN
3334	99	14	.	.	.
3334	100	1	6	6	CD
3334	100	2	.	.	.
3334	101	1	Repeat	repeat	NN
3334	101	2	as	as	IN
3334	101	3	needed	need	VBN
3334	101	4	.	.	.
3334	102	1	7	7	LS
3334	102	2	.	.	.
3334	103	1	Monitor	monitor	VB
3334	103	2	new	new	JJ
3334	103	3	developments	development	NNS
3334	103	4	in	in	IN
3334	103	5	search	search	NN
3334	103	6	and	and	CC
3334	103	7	analytic	analytic	JJ
3334	103	8	technologies	technology	NNS
3334	103	9	and	and	CC
3334	103	10	replace	replace	VB
3334	103	11	the	the	DT
3334	103	12	search	search	NN
3334	103	13	engine	engine	NN
3334	103	14	as	as	IN
3334	103	15	appropriate	appropriate	JJ
3334	103	16	.	.	.
3334	104	1	Step	step	NN
3334	104	2	1	1	CD
3334	104	3	:	:	:
3334	104	4	Understand	understand	VB
3334	104	5	the	the	DT
3334	104	6	user	user	NN
3334	104	7	population	population	NN
3334	104	8	The	the	DT
3334	104	9	first	first	JJ
3334	104	10	step	step	NN
3334	104	11	is	be	VBZ
3334	104	12	to	to	TO
3334	104	13	profile	profile	VB
3334	104	14	and	and	CC
3334	104	15	understand	understand	VB
3334	104	16	the	the	DT
3334	104	17	user	user	NN
3334	104	18	popu-	popu-	NNP
3334	104	19	lation	lation	NNP
3334	104	20	.	.	.
3334	105	1	As	as	IN
3334	105	2	mentioned	mention	VBN
3334	105	3	above	above	RB
3334	105	4	,	,	,
3334	105	5	an	an	DT
3334	105	6	online	online	JJ
3334	105	7	satisfaction	satisfaction	NN
3334	105	8	survey	survey	NN
3334	105	9	was	be	VBD
3334	105	10	conducted	conduct	VBN
3334	105	11	during	during	IN
3334	105	12	a	a	DT
3334	105	13	six	six	CD
3334	105	14	-	-	HYPH
3334	105	15	week	week	NN
3334	105	16	period	period	NN
3334	105	17	in	in	IN
3334	105	18	January	January	NNP
3334	105	19	–	–	:
3334	105	20	February	February	NNP
3334	105	21	2005	2005	CD
3334	105	22	,	,	,
3334	105	23	to	to	IN
3334	105	24	which	which	WDT
3334	105	25	11,715	11,715	CD
3334	105	26	users	user	NNS
3334	105	27	responded	respond	VBD
3334	105	28	.	.	.
3334	106	1	The	the	DT
3334	106	2	users	user	NNS
3334	106	3	were	be	VBD
3334	106	4	asked	ask	VBN
3334	106	5	the	the	DT
3334	106	6	frequency	frequency	NN
3334	106	7	of	of	IN
3334	106	8	their	-PRON-	PRP$
3334	106	9	usage	usage	NN
3334	106	10	of	of	IN
3334	106	11	the	the	DT
3334	106	12	site	site	NN
3334	106	13	,	,	,
3334	106	14	their	-PRON-	PRP$
3334	106	15	primary	primary	JJ
3334	106	16	reason	reason	NN
3334	106	17	for	for	IN
3334	106	18	coming	come	VBG
3334	106	19	to	to	IN
3334	106	20	IRS.gov	IRS.gov	NNP
3334	106	21	,	,	,
3334	106	22	their	-PRON-	PRP$
3334	106	23	category	category	NN
3334	106	24	(	(	-LRB-
3334	106	25	individual	individual	JJ
3334	106	26	,	,	,
3334	106	27	tax	tax	NN
3334	106	28	professional	professional	NN
3334	106	29	,	,	,
3334	106	30	business	business	NN
3334	106	31	representative	representative	NN
3334	106	32	)	)	-RRB-
3334	106	33	,	,	,
3334	106	34	and	and	CC
3334	106	35	how	how	WRB
3334	106	36	they	-PRON-	PRP
3334	106	37	generally	generally	RB
3334	106	38	find	find	VBP
3334	106	39	information	information	NN
3334	106	40	on	on	IN
3334	106	41	IRS.gov	IRS.gov	NNP
3334	106	42	.	.	.
3334	107	1	As	as	IN
3334	107	2	shown	show	VBN
3334	107	3	in	in	IN
3334	107	4	tables	table	NNS
3334	107	5	1–4	1–4	CD
3334	107	6	,	,	,
3334	107	7	76	76	CD
3334	107	8	percent	percent	NN
3334	107	9	of	of	IN
3334	107	10	the	the	DT
3334	107	11	IRS	IRS	NNP
3334	107	12	.	.	.
3334	108	1	gov	gov	NNP
3334	108	2	visitors	visitor	NNS
3334	108	3	use	use	VBP
3334	108	4	it	-PRON-	PRP
3334	108	5	once	once	RB
3334	108	6	a	a	DT
3334	108	7	month	month	NN
3334	108	8	or	or	CC
3334	108	9	less	less	JJR
3334	108	10	(	(	-LRB-
3334	108	11	the	the	DT
3334	108	12	largest	large	JJS
3334	108	13	group	group	NN
3334	108	14	being	be	VBG
3334	108	15	those	those	DT
3334	108	16	who	who	WP
3334	108	17	use	use	VBP
3334	108	18	it	-PRON-	PRP
3334	108	19	every	every	DT
3334	108	20	six	six	CD
3334	108	21	months	month	NNS
3334	108	22	or	or	CC
3334	108	23	less	less	JJR
3334	108	24	)	)	-RRB-
3334	108	25	,	,	,
3334	108	26	or	or	CC
3334	108	27	were	be	VBD
3334	108	28	using	use	VBG
3334	108	29	it	-PRON-	PRP
3334	108	30	for	for	IN
3334	108	31	the	the	DT
3334	108	32	first	first	JJ
3334	108	33	time	time	NN
3334	108	34	;	;	:
3334	108	35	64	64	CD
3334	108	36	percent	percent	NN
3334	108	37	are	be	VBP
3334	108	38	individual	individual	JJ
3334	108	39	taxpayers	taxpayer	NNS
3334	108	40	;	;	:
3334	108	41	10	10	CD
3334	108	42	percent	percent	NN
3334	108	43	are	be	VBP
3334	108	44	tax	tax	NN
3334	108	45	profes-	profes-	NN
3334	108	46	sionals	sional	NNS
3334	108	47	;	;	:
3334	108	48	39	39	CD
3334	108	49	percent	percent	NN
3334	108	50	visit	visit	VBP
3334	108	51	the	the	DT
3334	108	52	site	site	NN
3334	108	53	to	to	TO
3334	108	54	download	download	VB
3334	108	55	a	a	DT
3334	108	56	form	form	NN
3334	108	57	or	or	CC
3334	108	58	publication	publication	NN
3334	108	59	;	;	:
3334	108	60	and	and	CC
3334	108	61	27	27	CD
3334	108	62	percent	percent	NN
3334	108	63	come	come	VBP
3334	108	64	for	for	IN
3334	108	65	general	general	JJ
3334	108	66	tax	tax	NN
3334	108	67	or	or	CC
3334	108	68	e	e	NN
3334	108	69	-	-	HYPH
3334	108	70	file	file	NN
3334	108	71	information	information	NN
3334	108	72	.	.	.
3334	109	1	Forty	forty	CD
3334	109	2	-	-	HYPH
3334	109	3	nine	nine	CD
3334	109	4	per-	per-	NN
3334	109	5	cent	cent	NN
3334	109	6	use	use	VB
3334	109	7	the	the	DT
3334	109	8	search	search	NN
3334	109	9	engine	engine	NN
3334	109	10	.	.	.
3334	110	1	Not	not	RB
3334	110	2	surprisingly	surprisingly	RB
3334	110	3	,	,	,
3334	110	4	44	44	CD
3334	110	5	percent	percent	NN
3334	110	6	of	of	IN
3334	110	7	the	the	DT
3334	110	8	frequent	frequent	JJ
3334	110	9	visitors	visitor	NNS
3334	110	10	(	(	-LRB-
3334	110	11	those	those	DT
3334	110	12	who	who	WP
3334	110	13	visit	visit	VBP
3334	110	14	once	once	RB
3334	110	15	a	a	DT
3334	110	16	week	week	NN
3334	110	17	or	or	CC
3334	110	18	more	more	JJR
3334	110	19	)	)	-RRB-
3334	110	20	are	be	VBP
3334	110	21	tax	tax	NN
3334	110	22	professionals	professional	NNS
3334	110	23	,	,	,
3334	110	24	while	while	IN
3334	110	25	72	72	CD
3334	110	26	percent	percent	NN
3334	110	27	of	of	IN
3334	110	28	the	the	DT
3334	110	29	infrequent	infrequent	JJ
3334	110	30	visitors	visitor	NNS
3334	110	31	are	be	VBP
3334	110	32	individuals	individual	NNS
3334	110	33	or	or	CC
3334	110	34	those	those	DT
3334	110	35	who	who	WP
3334	110	36	represent	represent	VBP
3334	110	37	a	a	DT
3334	110	38	business	business	NN
3334	110	39	.	.	.
3334	111	1	The	the	DT
3334	111	2	most	most	RBS
3334	111	3	common	common	JJ
3334	111	4	task	task	NN
3334	111	5	of	of	IN
3334	111	6	both	both	CC
3334	111	7	the	the	DT
3334	111	8	most	most	RBS
3334	111	9	frequent	frequent	JJ
3334	111	10	and	and	CC
3334	111	11	infrequent	infrequent	JJ
3334	111	12	visitors	visitor	NNS
3334	111	13	is	be	VBZ
3334	111	14	to	to	TO
3334	111	15	download	download	VB
3334	111	16	a	a	DT
3334	111	17	form	form	NN
3334	111	18	,	,	,
3334	111	19	publication	publication	NN
3334	111	20	,	,	,
3334	111	21	or	or	CC
3334	111	22	instructions	instruction	NNS
3334	111	23	,	,	,
3334	111	24	followed	follow	VBN
3334	111	25	by	by	IN
3334	111	26	obtaining	obtain	VBG
3334	111	27	general	general	JJ
3334	111	28	tax	tax	NN
3334	111	29	informa-	informa-	NN
3334	111	30	tion	tion	NN
3334	111	31	.	.	.
3334	112	1	Most	Most	JJS
3334	112	2	frequent	frequent	JJ
3334	112	3	and	and	CC
3334	112	4	infrequent	infrequent	JJ
3334	112	5	visitors	visitor	NNS
3334	112	6	use	use	VBP
3334	112	7	the	the	DT
3334	112	8	search	search	NN
3334	112	9	function	function	NN
3334	112	10	to	to	TO
3334	112	11	locate	locate	VB
3334	112	12	their	-PRON-	PRP$
3334	112	13	information	information	NN
3334	112	14	.	.	.
3334	113	1	Thus	thus	RB
3334	113	2	,	,	,
3334	113	3	the	the	DT
3334	113	4	largest	large	JJS
3334	113	5	group	group	NN
3334	113	6	of	of	IN
3334	113	7	IRS.gov	IRS.gov	NNP
3334	113	8	users	user	NNS
3334	113	9	consists	consist	VBZ
3334	113	10	of	of	IN
3334	113	11	average	average	JJ
3334	113	12	citizens	citizen	NNS
3334	113	13	,	,	,
3334	113	14	unfamiliar	unfamiliar	JJ
3334	113	15	with	with	IN
3334	113	16	the	the	DT
3334	113	17	site	site	NN
3334	113	18	,	,	,
3334	113	19	who	who	WP
3334	113	20	have	have	VBP
3334	113	21	a	a	DT
3334	113	22	specific	specific	JJ
3334	113	23	question	question	NN
3334	113	24	or	or	CC
3334	113	25	a	a	DT
3334	113	26	need	need	NN
3334	113	27	for	for	IN
3334	113	28	a	a	DT
3334	113	29	specific	specific	JJ
3334	113	30	form	form	NN
3334	113	31	or	or	CC
3334	113	32	publication	publication	NN
3334	113	33	.	.	.
3334	114	1	These	these	DT
3334	114	2	users	user	NNS
3334	114	3	require	require	VBP
3334	114	4	high	high	JJ
3334	114	5	-	-	HYPH
3334	114	6	precision	precision	NN
3334	114	7	,	,	,
3334	114	8	highly	highly	RB
3334	114	9	relevant	relevant	JJ
3334	114	10	results	result	NNS
3334	114	11	,	,	,
3334	114	12	and	and	CC
3334	114	13	a	a	DT
3334	114	14	highly	highly	RB
3334	114	15	intuitive	intuitive	JJ
3334	114	16	search	search	NN
3334	114	17	interface	interface	NN
3334	114	18	.	.	.
3334	115	1	They	-PRON-	PRP
3334	115	2	do	do	VBP
3334	115	3	not	not	RB
3334	115	4	want	want	VB
3334	115	5	or	or	CC
3334	115	6	need	need	VB
3334	115	7	to	to	TO
3334	115	8	read	read	VB
3334	115	9	all	all	PDT
3334	115	10	the	the	DT
3334	115	11	material	material	NN
3334	115	12	gen-	gen-	NN
3334	115	13	erated	erate	VBN
3334	115	14	by	by	IN
3334	115	15	their	-PRON-	PRP$
3334	115	16	search	search	NN
3334	115	17	,	,	,
3334	115	18	but	but	CC
3334	115	19	they	-PRON-	PRP
3334	115	20	want	want	VBP
3334	115	21	their	-PRON-	PRP$
3334	115	22	question	question	NN
3334	115	23	answered	answer	VBN
3334	115	24	quickly	quickly	RB
3334	115	25	.	.	.
3334	116	1	These	these	DT
3334	116	2	users	user	NNS
3334	116	3	are	be	VBP
3334	116	4	generally	generally	RB
3334	116	5	not	not	RB
3334	116	6	experienced	experience	VBN
3334	116	7	with	with	IN
3334	116	8	so-	so-	XX
3334	116	9	phisticated	phisticate	VBN
3334	116	10	query	query	NN
3334	116	11	language	language	NN
3334	116	12	syntax	syntax	NN
3334	116	13	,	,	,
3334	116	14	and	and	CC
3334	116	15	because	because	IN
3334	116	16	they	-PRON-	PRP
3334	116	17	come	come	VBP
3334	116	18	to	to	IN
3334	116	19	the	the	DT
3334	116	20	site	site	NN
3334	116	21	no	no	DT
3334	116	22	more	more	RBR
3334	116	23	than	than	IN
3334	116	24	once	once	RB
3334	116	25	a	a	DT
3334	116	26	month	month	NN
3334	116	27	,	,	,
3334	116	28	they	-PRON-	PRP
3334	116	29	are	be	VBP
3334	116	30	not	not	RB
3334	116	31	likely	likely	JJ
3334	116	32	to	to	TO
3334	116	33	be	be	VB
3334	116	34	familiar	familiar	JJ
3334	116	35	with	with	IN
3334	116	36	its	-PRON-	PRP$
3334	116	37	navigational	navigational	JJ
3334	116	38	organization	organization	NN
3334	116	39	.	.	.
3334	117	1	As	as	IN
3334	117	2	studies	study	NNS
3334	117	3	demonstrate	demonstrate	VBP
3334	117	4	,	,	,
3334	117	5	users	user	NNS
3334	117	6	in	in	IN
3334	117	7	general	general	JJ
3334	117	8	do	do	VBP
3334	117	9	not	not	RB
3334	117	10	want	want	VB
3334	117	11	to	to	TO
3334	117	12	learn	learn	VB
3334	117	13	a	a	DT
3334	117	14	search	search	NN
3334	117	15	engine	engine	NN
3334	117	16	interface	interface	NN
3334	117	17	or	or	CC
3334	117	18	tailor	tailor	VB
3334	117	19	their	-PRON-	PRP$
3334	117	20	queries	query	NNS
3334	117	21	to	to	IN
3334	117	22	the	the	DT
3334	117	23	design	design	NN
3334	117	24	of	of	IN
3334	117	25	a	a	DT
3334	117	26	particular	particular	JJ
3334	117	27	search	search	NN
3334	117	28	engine.12	engine.12	NNP
3334	117	29	They	-PRON-	PRP
3334	117	30	want	want	VBP
3334	117	31	to	to	TO
3334	117	32	find	find	VB
3334	117	33	their	-PRON-	PRP$
3334	117	34	information	information	NN
3334	117	35	now	now	RB
3334	117	36	before	before	IN
3334	117	37	“	"	``
3334	117	38	search	search	NN
3334	117	39	rage	rage	NN
3334	117	40	”	"	''
3334	117	41	sets	set	NNS
3334	117	42	in	in	RP
3334	117	43	.	.	.
3334	118	1	One	one	CD
3334	118	2	study	study	NN
3334	118	3	observed	observe	VBD
3334	118	4	that	that	IN
3334	118	5	,	,	,
3334	118	6	on	on	IN
3334	118	7	average	average	JJ
3334	118	8	,	,	,
3334	118	9	searchers	searcher	NNS
3334	118	10	get	get	VBP
3334	118	11	frus-	frus-	NNP
3334	118	12	trated	trate	VBN
3334	118	13	in	in	IN
3334	118	14	twelve	twelve	CD
3334	118	15	minutes.13	minutes.13	NNP
3334	118	16	Tax	Tax	NNP
3334	118	17	professionals	professional	NNS
3334	118	18	form	form	VBP
3334	118	19	a	a	DT
3334	118	20	small	small	JJ
3334	118	21	but	but	CC
3334	118	22	important	important	JJ
3334	118	23	group	group	NN
3334	118	24	of	of	IN
3334	118	25	IRS.gov	IRS.gov	NNP
3334	118	26	users	user	NNS
3334	118	27	that	that	WDT
3334	118	28	includes	include	VBZ
3334	118	29	lawyers	lawyer	NNS
3334	118	30	,	,	,
3334	118	31	accountants	accountant	NNS
3334	118	32	,	,	,
3334	118	33	and	and	CC
3334	118	34	tax	tax	NN
3334	118	35	preparers	preparer	NNS
3334	118	36	.	.	.
3334	119	1	They	-PRON-	PRP
3334	119	2	generally	generally	RB
3334	119	3	use	use	VBP
3334	119	4	the	the	DT
3334	119	5	site	site	NN
3334	119	6	on	on	IN
3334	119	7	a	a	DT
3334	119	8	regular	regular	JJ
3334	119	9	basis	basis	NN
3334	119	10	,	,	,
3334	119	11	which	which	WDT
3334	119	12	could	could	MD
3334	119	13	be	be	VB
3334	119	14	daily	daily	JJ
3334	119	15	,	,	,
3334	119	16	weekly	weekly	JJ
3334	119	17	,	,	,
3334	119	18	or	or	CC
3334	119	19	monthly	monthly	JJ
3334	119	20	.	.	.
3334	120	1	Some	some	DT
3334	120	2	of	of	IN
3334	120	3	these	these	DT
3334	120	4	users	user	NNS
3334	120	5	,	,	,
3334	120	6	particularly	particularly	RB
3334	120	7	lawyers	lawyer	NNS
3334	120	8	and	and	CC
3334	120	9	accountants	accountant	NNS
3334	120	10	,	,	,
3334	120	11	require	require	VBP
3334	120	12	high	high	JJ
3334	120	13	relevance	relevance	NN
3334	120	14	in	in	IN
3334	120	15	their	-PRON-	PRP$
3334	120	16	search	search	NN
3334	120	17	results	result	NNS
3334	120	18	;	;	:
3334	120	19	it	-PRON-	PRP
3334	120	20	is	be	VBZ
3334	120	21	critical	critical	JJ
3334	120	22	that	that	IN
3334	120	23	they	-PRON-	PRP
3334	120	24	retrieve	retrieve	VBP
3334	120	25	every	every	DT
3334	120	26	relevant	relevant	JJ
3334	120	27	piece	piece	NN
3334	120	28	of	of	IN
3334	120	29	information	information	NN
3334	120	30	(	(	-LRB-
3334	120	31	e.g.	e.g.	RB
3334	120	32	,	,	,
3334	120	33	all	all	PDT
3334	120	34	the	the	DT
3334	120	35	tax	tax	NN
3334	120	36	regulations	regulation	NNS
3334	120	37	)	)	-RRB-
3334	120	38	related	relate	VBD
3334	120	39	to	to	IN
3334	120	40	a	a	DT
3334	120	41	tax	tax	NN
3334	120	42	topic	topic	NN
3334	120	43	.	.	.
3334	121	1	They	-PRON-	PRP
3334	121	2	may	may	MD
3334	121	3	be	be	VB
3334	121	4	willing	willing	JJ
3334	121	5	to	to	TO
3334	121	6	sift	sift	VB
3334	121	7	through	through	IN
3334	121	8	large	large	JJ
3334	121	9	results	result	NNS
3334	121	10	sets	set	NNS
3334	121	11	to	to	TO
3334	121	12	make	make	VB
3334	121	13	sure	sure	JJ
3334	121	14	they	-PRON-	PRP
3334	121	15	have	have	VBP
3334	121	16	seen	see	VBN
3334	121	17	all	all	PDT
3334	121	18	the	the	DT
3334	121	19	relevant	relevant	JJ
3334	121	20	items	item	NNS
3334	121	21	.	.	.
3334	122	1	In	in	IN
3334	122	2	contrast	contrast	NN
3334	122	3	,	,	,
3334	122	4	many	many	JJ
3334	122	5	tax	tax	NN
3334	122	6	preparers	preparer	NNS
3334	122	7	use	use	VBP
3334	122	8	the	the	DT
3334	122	9	site	site	NN
3334	122	10	primarily	primarily	RB
3334	122	11	to	to	TO
3334	122	12	download	download	VB
3334	122	13	forms	form	NNS
3334	122	14	and	and	CC
3334	122	15	instructions	instruction	NNS
3334	122	16	.	.	.
3334	123	1	While	while	IN
3334	123	2	these	these	DT
3334	123	3	different	different	JJ
3334	123	4	sets	set	NNS
3334	123	5	of	of	IN
3334	123	6	users	user	NNS
3334	123	7	have	have	VBP
3334	123	8	different	different	JJ
3334	123	9	levels	level	NNS
3334	123	10	of	of	IN
3334	123	11	expertise	expertise	NN
3334	123	12	using	use	VBG
3334	123	13	the	the	DT
3334	123	14	site	site	NN
3334	123	15	and	and	CC
3334	123	16	somewhat	somewhat	RB
3334	123	17	different	different	JJ
3334	123	18	precision	precision	NN
3334	123	19	and	and	CC
3334	123	20	recall	recall	NN
3334	123	21	requirements	requirement	NNS
3334	123	22	,	,	,
3334	123	23	they	-PRON-	PRP
3334	123	24	do	do	VBP
3334	123	25	have	have	VB
3334	123	26	one	one	CD
3334	123	27	char-	char-	NN
3334	123	28	acteristic	acteristic	JJ
3334	123	29	in	in	IN
3334	123	30	common	common	JJ
3334	123	31	—	—	:
3334	123	32	they	-PRON-	PRP
3334	123	33	are	be	VBP
3334	123	34	not	not	RB
3334	123	35	interested	interested	JJ
3334	123	36	in	in	IN
3334	123	37	search	search	NN
3334	123	38	Table	table	NN
3334	123	39	2	2	CD
3334	123	40	.	.	.
3334	124	1	Frequency	frequency	NN
3334	124	2	of	of	IN
3334	124	3	visits	visit	NNS
3334	124	4	to	to	IN
3334	124	5	IRS.gov	irs.gov	PRP$
3334	124	6	First	first	JJ
3334	124	7	time	time	NN
3334	124	8	Every	every	DT
3334	124	9	six	six	CD
3334	124	10	months	month	NNS
3334	124	11	or	or	CC
3334	124	12	less	less	JJR
3334	124	13	About	about	RB
3334	124	14	once	once	RB
3334	124	15	a	a	DT
3334	124	16	month	month	NN
3334	124	17	About	about	RB
3334	124	18	once	once	RB
3334	124	19	a	a	DT
3334	124	20	week	week	NN
3334	124	21	Daily	Daily	NNP
3334	124	22	More	more	RBR
3334	124	23	than	than	IN
3334	124	24	once	once	RB
3334	124	25	a	a	DT
3334	124	26	day	day	NN
3334	124	27	Site	Site	NNP
3334	124	28	visitor	visitor	NN
3334	124	29	29	29	CD
3334	124	30	%	%	NN
3334	124	31	34	34	CD
3334	124	32	%	%	NN
3334	124	33	13	13	CD
3334	124	34	%	%	NN
3334	124	35	13	13	CD
3334	124	36	%	%	NN
3334	124	37	7	7	CD
3334	124	38	%	%	NN
3334	124	39	4	4	CD
3334	124	40	%	%	NN
3334	124	41	Search	Search	NNP
3334	124	42	user	user	NN
3334	124	43	26	26	CD
3334	124	44	%	%	NN
3334	124	45	34	34	CD
3334	124	46	%	%	NN
3334	124	47	14	14	CD
3334	124	48	%	%	NN
3334	124	49	14	14	CD
3334	124	50	%	%	NN
3334	124	51	7	7	CD
3334	124	52	%	%	NN
3334	124	53	5	5	CD
3334	124	54	%	%	NN
3334	124	55	ARTICLE	ARTICLE	NNP
3334	124	56	TITLE	TITLE	NNP
3334	124	57	|	|	NNP
3334	124	58	AUTHOR	AUTHOR	NNP
3334	124	59	83A	83a	CD
3334	124	60	DYNAMIC	dynamic	NN
3334	124	61	METHODOLOGY	methodology	NN
3334	124	62	FOR	for	IN
3334	124	63	IMPROVING	improve	VBG
3334	124	64	THE	the	DT
3334	124	65	SEARCH	SEARCH	NNS
3334	124	66	EXPERIENCE	EXPERIENCE	NNP
3334	124	67	|	|	CD
3334	124	68	KERCHNER	kerchner	NN
3334	124	69	83	83	CD
3334	124	70	for	for	IN
3334	124	71	its	-PRON-	PRP$
3334	124	72	own	own	JJ
3334	124	73	sake	sake	NN
3334	124	74	.	.	.
3334	125	1	Approaches	approach	NNS
3334	125	2	to	to	IN
3334	125	3	improving	improve	VBG
3334	125	4	retrieval	retrieval	NN
3334	125	5	results	result	NNS
3334	125	6	that	that	WDT
3334	125	7	focus	focus	VBP
3334	125	8	on	on	IN
3334	125	9	forcing	force	VBG
3334	125	10	users	user	NNS
3334	125	11	to	to	TO
3334	125	12	use	use	VB
3334	125	13	tools	tool	NNS
3334	125	14	to	to	TO
3334	125	15	refine	refine	VB
3334	125	16	their	-PRON-	PRP$
3334	125	17	query	query	NN
3334	125	18	to	to	TO
3334	125	19	get	get	VB
3334	125	20	presumably	presumably	RB
3334	125	21	better	well	JJR
3334	125	22	search	search	NN
3334	125	23	results	result	NNS
3334	125	24	(	(	-LRB-
3334	125	25	e.g.	e.g.	RB
3334	125	26	,	,	,
3334	125	27	leveraging	leverage	VBG
3334	125	28	the	the	DT
3334	125	29	power	power	NN
3334	125	30	of	of	IN
3334	125	31	Boolean	Boolean	NNP
3334	125	32	or	or	CC
3334	125	33	other	other	JJ
3334	125	34	search	search	NN
3334	125	35	syntax	syntax	NN
3334	125	36	)	)	-RRB-
3334	125	37	are	be	VBP
3334	125	38	not	not	RB
3334	125	39	desirable	desirable	JJ
3334	125	40	in	in	IN
3334	125	41	a	a	DT
3334	125	42	public	public	JJ
3334	125	43	Web	web	NN
3334	125	44	site	site	NN
3334	125	45	environment	environment	NN
3334	125	46	.	.	.
3334	126	1	The	the	DT
3334	126	2	complexity	complexity	NN
3334	126	3	of	of	IN
3334	126	4	the	the	DT
3334	126	5	search	search	NN
3334	126	6	must	must	MD
3334	126	7	be	be	VB
3334	126	8	hidden	hide	VBN
3334	126	9	behind	behind	IN
3334	126	10	the	the	DT
3334	126	11	search	search	NN
3334	126	12	box	box	NN
3334	126	13	and	and	CC
3334	126	14	users	user	NNS
3334	126	15	must	must	MD
3334	126	16	be	be	VB
3334	126	17	helped	help	VBN
3334	126	18	to	to	TO
3334	126	19	find	find	VB
3334	126	20	information	information	NN
3334	126	21	rather	rather	RB
3334	126	22	than	than	IN
3334	126	23	be	be	VB
3334	126	24	expected	expect	VBN
3334	126	25	to	to	TO
3334	126	26	master	master	VB
3334	126	27	a	a	DT
3334	126	28	search	search	NN
3334	126	29	function	function	NN
3334	126	30	.	.	.
3334	127	1	Step	step	NN
3334	127	2	2	2	CD
3334	127	3	:	:	:
3334	127	4	Identify	identify	VB
3334	127	5	the	the	DT
3334	127	6	barriers	barrier	NNS
3334	127	7	to	to	IN
3334	127	8	a	a	DT
3334	127	9	successful	successful	JJ
3334	127	10	search	search	NN
3334	127	11	experience	experience	NN
3334	127	12	There	there	EX
3334	127	13	are	be	VBP
3334	127	14	several	several	JJ
3334	127	15	categories	category	NNS
3334	127	16	of	of	IN
3334	127	17	reasons	reason	NNS
3334	127	18	why	why	WRB
3334	127	19	finding	find	VBG
3334	127	20	infor-	infor-	XX
3334	127	21	mation	mation	NN
3334	127	22	on	on	IN
3334	127	23	a	a	DT
3334	127	24	public	public	JJ
3334	127	25	Web	web	NN
3334	127	26	site	site	NN
3334	127	27	can	can	MD
3334	127	28	be	be	VB
3334	127	29	frustrating	frustrating	JJ
3334	127	30	for	for	IN
3334	127	31	the	the	DT
3334	127	32	user	user	NN
3334	127	33	.	.	.
3334	128	1	■	■	NFP
3334	128	2	Mismatch	mismatch	NN
3334	128	3	between	between	IN
3334	128	4	user	user	NN
3334	128	5	terminology	terminology	NN
3334	128	6	and	and	CC
3334	128	7	content	content	NN
3334	128	8	terminology	terminology	NN
3334	128	9			''
3334	128	10	The	the	DT
3334	128	11	user	user	NN
3334	128	12	search	search	NN
3334	128	13	terms	term	NNS
3334	128	14	may	may	MD
3334	128	15	not	not	RB
3334	128	16	match	match	VB
3334	128	17	the	the	DT
3334	128	18	ter-	ter-	JJ
3334	128	19	minology	minology	NN
3334	128	20	or	or	CC
3334	128	21	jargon	jargon	NNP
3334	128	22	used	use	VBN
3334	128	23	in	in	IN
3334	128	24	the	the	DT
3334	128	25	content	content	NN
3334	128	26	(	(	-LRB-
3334	128	27	e.g.	e.g.	RB
3334	128	28	,	,	,
3334	128	29	users	user	NNS
3334	128	30	ask	ask	VBP
3334	128	31	for	for	IN
3334	128	32	“	"	``
3334	128	33	Tax	Tax	NNP
3334	128	34	Tables	Tables	NNP
3334	128	35	”	"	''
3334	128	36	or	or	CC
3334	128	37	“	"	``
3334	128	38	Tax	Tax	NNP
3334	128	39	Brackets	Brackets	NNPS
3334	128	40	”	"	''
3334	128	41	;	;	:
3334	128	42	the	the	DT
3334	128	43	IRS	IRS	NNP
3334	128	44	names	name	VBZ
3334	128	45	them	-PRON-	PRP
3334	128	46	“	"	``
3334	128	47	Tax	Tax	NNP
3334	128	48	Rate	rate	NN
3334	128	49	Schedules	schedule	NNS
3334	128	50	”	"	''
3334	128	51	)	)	-RRB-
3334	128	52	.	.	.
3334	129	1			-RRB-
3334	129	2	Multiple	multiple	JJ
3334	129	3	synonymous	synonymous	JJ
3334	129	4	terms	term	NNS
3334	129	5	or	or	CC
3334	129	6	acronyms	acronym	NNS
3334	129	7	are	be	VBP
3334	129	8	found	find	VBN
3334	129	9	because	because	IN
3334	129	10	different	different	JJ
3334	129	11	authors	author	NNS
3334	129	12	are	be	VBP
3334	129	13	pro-	pro-	NN
3334	129	14	viding	vide	VBG
3334	129	15	content	content	NN
3334	129	16	on	on	IN
3334	129	17	similar	similar	JJ
3334	129	18	topics	topic	NNS
3334	129	19	(	(	-LRB-
3334	129	20	e.g.	e.g.	RB
3334	129	21	,	,	,
3334	129	22	“	"	``
3334	129	23	EIN	EIN	NNP
3334	129	24	,	,	,
3334	129	25	”	"	''
3334	129	26	“	"	``
3334	129	27	employer	employer	NN
3334	129	28	identification	identification	NN
3334	129	29	number	number	NN
3334	129	30	,	,	,
3334	129	31	”	"	''
3334	129	32	“	"	``
3334	129	33	federal	federal	JJ
3334	129	34	i	-PRON-	PRP
3334	129	35	d	d	NN
3334	129	36	number	number	NN
3334	129	37	”	"	''
3334	129	38	;	;	:
3334	129	39	“	"	``
3334	129	40	EIC	EIC	NNP
3334	129	41	”	"	''
3334	129	42	versus	versus	IN
3334	129	43	“	"	``
3334	129	44	EITC	EITC	NNP
3334	129	45	”	"	''
3334	129	46	)	)	-RRB-
3334	129	47	.	.	.
3334	130	1			``
3334	130	2	Users	user	NNS
3334	130	3	request	request	VBP
3334	130	4	the	the	DT
3334	130	5	same	same	JJ
3334	130	6	information	information	NN
3334	130	7	in	in	IN
3334	130	8	a	a	DT
3334	130	9	vari-	vari-	JJ
3334	130	10	ety	ety	NN
3334	130	11	of	of	IN
3334	130	12	ways	way	NNS
3334	130	13	(	(	-LRB-
3334	130	14	e.g.	e.g.	RB
3334	130	15	,	,	,
3334	130	16	“	"	``
3334	130	17	1040ez	1040ez	NNP
3334	130	18	,	,	,
3334	130	19	”	"	''
3334	130	20	“	"	``
3334	130	21	1040-ez	1040-ez	NNP
3334	130	22	,	,	,
3334	130	23	”	"	''
3334	130	24	“	"	``
3334	130	25	ez	ez	FW
3334	130	26	,	,	,
3334	130	27	”	"	''
3334	130	28	“	"	``
3334	130	29	form1040EZ	form1040EZ	NNP
3334	130	30	,	,	,
3334	130	31	”	"	''
3334	130	32	“	"	``
3334	130	33	1040ez	1040ez	JJ
3334	130	34	form	form	NN
3334	130	35	,	,	,
3334	130	36	”	"	''
3334	130	37	“	"	``
3334	130	38	2005	2005	CD
3334	130	39	1040ez	1040ez	CD
3334	130	40	,	,	,
3334	130	41	”	"	''
3334	130	42	“	"	``
3334	130	43	ez1040	ez1040	FW
3334	130	44	”	"	''
3334	130	45	)	)	-RRB-
3334	130	46	.	.	.
3334	131	1			``
3334	131	2	Related	relate	VBN
3334	131	3	content	content	NN
3334	131	4	may	may	MD
3334	131	5	be	be	VB
3334	131	6	inconsistently	inconsistently	RB
3334	131	7	named	name	VBN
3334	131	8	,	,	,
3334	131	9	complicating	complicate	VBG
3334	131	10	the	the	DT
3334	131	11	user	user	NN
3334	131	12	’s	’s	NN
3334	131	13	search	search	NN
3334	131	14	process	process	NN
3334	131	15	(	(	-LRB-
3334	131	16	e.g.	e.g.	RB
3334	131	17	,	,	,
3334	131	18	“	"	``
3334	131	19	1040X	1040X	NNP
3334	131	20	”	"	''
3334	131	21	form	form	NN
3334	131	22	versus	versus	IN
3334	131	23	“	"	``
3334	131	24	1040-X	1040-X	NNS
3334	131	25	”	"	''
3334	131	26	instructions	instruction	NNS
3334	131	27	)	)	-RRB-
3334	131	28	.	.	.
3334	132	1			``
3334	132	2	The	the	DT
3334	132	3	user	user	NN
3334	132	4	may	may	MD
3334	132	5	use	use	VB
3334	132	6	a	a	DT
3334	132	7	familiar	familiar	JJ
3334	132	8	acronym	acronym	NN
3334	132	9	that	that	WDT
3334	132	10	is	be	VBZ
3334	132	11	spelled	spell	VBN
3334	132	12	out	out	RP
3334	132	13	in	in	IN
3334	132	14	the	the	DT
3334	132	15	content	content	NN
3334	132	16	(	(	-LRB-
3334	132	17	e.g.	e.g.	RB
3334	132	18	,	,	,
3334	132	19	“	"	``
3334	132	20	poa	poa	VB
3334	132	21	”	"	''
3334	132	22	for	for	IN
3334	132	23	“	"	``
3334	132	24	power	power	NN
3334	132	25	of	of	IN
3334	132	26	attorney	attorney	NN
3334	132	27	”	"	''
3334	132	28	)	)	-RRB-
3334	132	29	.	.	.
3334	133	1	■	■	NFP
3334	133	2	Mismatch	mismatch	NN
3334	133	3	between	between	IN
3334	133	4	user	user	NN
3334	133	5	requests	request	NNS
3334	133	6	and	and	CC
3334	133	7	actual	actual	JJ
3334	133	8	content	content	NN
3334	133	9			-RRB-
3334	133	10	Many	many	JJ
3334	133	11	users	user	NNS
3334	133	12	ask	ask	VBP
3334	133	13	for	for	IN
3334	133	14	information	information	NN
3334	133	15	that	that	WDT
3334	133	16	they	-PRON-	PRP
3334	133	17	ex-	ex-	VBP
3334	133	18	pect	pect	VBP
3334	133	19	to	to	TO
3334	133	20	find	find	VB
3334	133	21	on	on	IN
3334	133	22	the	the	DT
3334	133	23	site	site	NN
3334	133	24	but	but	CC
3334	133	25	is	be	VBZ
3334	133	26	actually	actually	RB
3334	133	27	hosted	host	VBN
3334	133	28	at	at	IN
3334	133	29	another	another	DT
3334	133	30	site	site	NN
3334	133	31	(	(	-LRB-
3334	133	32	e.g.	e.g.	RB
3334	133	33	,	,	,
3334	133	34	“	"	``
3334	133	35	ds156	ds156	NN
3334	133	36	,	,	,
3334	133	37	”	"	''
3334	133	38	a	a	DT
3334	133	39	Department	Department	NNP
3334	133	40	of	of	IN
3334	133	41	State	State	NNP
3334	133	42	form	form	NN
3334	133	43	;	;	:
3334	133	44	“	"	``
3334	133	45	IT-201	it-201	NN
3334	133	46	,	,	,
3334	133	47	”	"	''
3334	133	48	a	a	DT
3334	133	49	New	New	NNP
3334	133	50	York	York	NNP
3334	133	51	State	State	NNP
3334	133	52	tax	tax	NN
3334	133	53	form	form	NN
3334	133	54	)	)	-RRB-
3334	133	55	.	.	.
3334	134	1	■	■	NFP
3334	134	2	Issues	issue	NNS
3334	134	3	with	with	IN
3334	134	4	results	result	NNS
3334	134	5	listing	listing	NN
3334	134	6	and	and	CC
3334	134	7	content	content	NN
3334	134	8	display	display	NN
3334	134	9			''
3334	134	10	Content	Content	NNP
3334	134	11	may	may	MD
3334	134	12	lack	lack	VB
3334	134	13	informative	informative	JJ
3334	134	14	titles	title	NNS
3334	134	15	.	.	.
3334	135	1			ADD
3334	135	2	Automatically	automatically	RB
3334	135	3	generated	generate	VBN
3334	135	4	summaries	summary	NNS
3334	135	5	may	may	MD
3334	135	6	not	not	RB
3334	135	7	be	be	VB
3334	135	8	sufficiently	sufficiently	RB
3334	135	9	descriptive	descriptive	JJ
3334	135	10	for	for	IN
3334	135	11	users	user	NNS
3334	135	12	to	to	TO
3334	135	13	recog-	recog-	VB
3334	135	14	nize	nize	VB
3334	135	15	the	the	DT
3334	135	16	relevant	relevant	JJ
3334	135	17	material	material	NN
3334	135	18	in	in	IN
3334	135	19	the	the	DT
3334	135	20	results	result	NNS
3334	135	21	listing	list	VBG
3334	135	22	.	.	.
3334	136	1			``
3334	136	2	Content	Content	NNP
3334	136	3	may	may	MD
3334	136	4	consist	consist	VB
3334	136	5	of	of	IN
3334	136	6	long	long	JJ
3334	136	7	,	,	,
3334	136	8	scrolling	scroll	VBG
3334	136	9	pages	page	NNS
3334	136	10	,	,	,
3334	136	11	which	which	WDT
3334	136	12	users	user	NNS
3334	136	13	find	find	VBP
3334	136	14	hard	hard	JJ
3334	136	15	to	to	TO
3334	136	16	manage	manage	VB
3334	136	17	.	.	.
3334	137	1	■	■	NFP
3334	137	2	Incomplete	incomplete	JJ
3334	137	3	user	user	NN
3334	137	4	queries	query	NNS
3334	137	5			``
3334	137	6	Very	very	RB
3334	137	7	short	short	JJ
3334	137	8	search	search	NN
3334	137	9	phrases	phrase	NNS
3334	137	10	(	(	-LRB-
3334	137	11	average	average	JJ
3334	137	12	length	length	NN
3334	137	13	of	of	IN
3334	137	14	less	less	JJR
3334	137	15	than	than	IN
3334	137	16	two	two	CD
3334	137	17	words	word	NNS
3334	137	18	)	)	-RRB-
3334	137	19	can	can	MD
3334	137	20	make	make	VB
3334	137	21	it	-PRON-	PRP
3334	137	22	difficult	difficult	JJ
3334	137	23	for	for	IN
3334	137	24	a	a	DT
3334	137	25	search	search	NN
3334	137	26	algorithm	algorithm	NN
3334	137	27	to	to	TO
3334	137	28	deduce	deduce	VB
3334	137	29	the	the	DT
3334	137	30	specific	specific	JJ
3334	137	31	con-	con-	NN
3334	137	32	tent	tent	NN
3334	137	33	the	the	DT
3334	137	34	user	user	NN
3334	137	35	is	be	VBZ
3334	137	36	seeking	seek	VBG
3334	137	37	.	.	.
3334	138	1	Step	step	NN
3334	138	2	3	3	CD
3334	138	3	:	:	:
3334	138	4	Analyze	analyze	VB
3334	138	5	the	the	DT
3334	138	6	information	information	NN
3334	138	7	-	-	HYPH
3334	138	8	seeking	seek	VBG
3334	138	9	behaviors	behavior	NNS
3334	138	10	of	of	IN
3334	138	11	the	the	DT
3334	138	12	users	user	NNS
3334	138	13	Site	site	NN
3334	138	14	-	-	HYPH
3334	138	15	usage	usage	NN
3334	138	16	reports	report	NNS
3334	138	17	,	,	,
3334	138	18	satisfaction	satisfaction	NN
3334	138	19	surveys	survey	NNS
3334	138	20	,	,	,
3334	138	21	Help	Help	NNP
3334	138	22	Desk	Desk	NNP
3334	138	23	con-	con-	NN
3334	138	24	tact	tact	NN
3334	138	25	reports	report	NNS
3334	138	26	,	,	,
3334	138	27	zero	zero	CD
3334	138	28	-	-	HYPH
3334	138	29	results	result	NNS
3334	138	30	reports	report	NNS
3334	138	31	,	,	,
3334	138	32	focus	focus	JJ
3334	138	33	groups	group	NNS
3334	138	34	,	,	,
3334	138	35	and	and	CC
3334	138	36	usability	usability	NN
3334	138	37	studies	study	NNS
3334	138	38	are	be	VBP
3334	138	39	valuable	valuable	JJ
3334	138	40	sources	source	NNS
3334	138	41	of	of	IN
3334	138	42	information	information	NN
3334	138	43	.	.	.
3334	139	1	They	-PRON-	PRP
3334	139	2	should	should	MD
3334	139	3	be	be	VB
3334	139	4	mined	mine	VBN
3334	139	5	for	for	IN
3334	139	6	information	information	NN
3334	139	7	-	-	HYPH
3334	139	8	seeking	seek	VBG
3334	139	9	behaviors	behavior	NNS
3334	139	10	of	of	IN
3334	139	11	the	the	DT
3334	139	12	site	site	NN
3334	139	13	’s	’s	POS
3334	139	14	users	user	NNS
3334	139	15	and	and	CC
3334	139	16	other	other	JJ
3334	139	17	barriers	barrier	NNS
3334	139	18	to	to	IN
3334	139	19	a	a	DT
3334	139	20	successful	successful	JJ
3334	139	21	search	search	NN
3334	139	22	experience	experience	NN
3334	139	23	,	,	,
3334	139	24	as	as	IN
3334	139	25	follows	follow	VBZ
3334	139	26	:	:	:
3334	139	27	■	■	NFP
3334	139	28	Review	review	NN
3334	139	29	site	site	NN
3334	139	30	-	-	HYPH
3334	139	31	usage	usage	NN
3334	139	32	reports	report	NNS
3334	139	33	for	for	IN
3334	139	34	the	the	DT
3334	139	35	most	most	RBS
3334	139	36	frequently	frequently	RB
3334	139	37	entered	enter	VBN
3334	139	38	search	search	NN
3334	139	39	terms	term	NNS
3334	139	40	and	and	CC
3334	139	41	popular	popular	JJ
3334	139	42	pages	page	NNS
3334	139	43	(	(	-LRB-
3334	139	44	both	both	DT
3334	139	45	may	may	MD
3334	139	46	change	change	VB
3334	139	47	over	over	IN
3334	139	48	time	time	NN
3334	139	49	)	)	-RRB-
3334	139	50	and	and	CC
3334	139	51	the	the	DT
3334	139	52	zero	zero	CD
3334	139	53	-	-	HYPH
3334	139	54	results	result	NNS
3334	139	55	search	search	NN
3334	139	56	terms	term	NNS
3334	139	57	.	.	.
3334	140	1	Look	look	VB
3334	140	2	for	for	IN
3334	140	3	:	:	:
3334	140	4			``
3334	140	5	New	new	JJ
3334	140	6	terms	term	NNS
3334	140	7			VBZ
3334	140	8	Variations	variation	NNS
3334	140	9	on	on	IN
3334	140	10	popular	popular	JJ
3334	140	11	terms	term	NNS
3334	140	12			VBG
3334	140	13	Common	common	JJ
3334	140	14	misspellings	misspelling	NNS
3334	140	15	or	or	CC
3334	140	16	typos	typo	NNS
3334	140	17			VBZ
3334	140	18	Common	common	JJ
3334	140	19	searches	search	NNS
3334	140	20	,	,	,
3334	140	21	including	include	VBG
3334	140	22	searches	search	NNS
3334	140	23	for	for	IN
3334	140	24	items	item	NNS
3334	140	25	Table	table	NN
3334	140	26	3	3	CD
3334	140	27	.	.	.
3334	141	1	IRS.gov	irs.gov	FW
3334	141	2	user	user	NN
3334	141	3	types	type	NNS
3334	141	4	Type	Type	NNP
3334	141	5	of	of	IN
3334	141	6	user	user	NN
3334	141	7	%	%	NN
3334	141	8	of	of	IN
3334	141	9	total	total	JJ
3334	141	10	site	site	NN
3334	141	11	visitors	visitor	NNS
3334	141	12	%	%	NN
3334	141	13	of	of	IN
3334	141	14	total	total	JJ
3334	141	15	search	search	NN
3334	141	16	users	user	NNS
3334	141	17	Individual	individual	JJ
3334	141	18	taxpayer	taxpayer	NN
3334	141	19	64	64	CD
3334	141	20	%	%	NN
3334	141	21	64	64	CD
3334	141	22	%	%	NN
3334	141	23	Representing	represent	VBG
3334	141	24	a	a	DT
3334	141	25	business	business	NN
3334	141	26	11	11	CD
3334	141	27	%	%	NN
3334	141	28	11	11	CD
3334	141	29	%	%	NN
3334	141	30	Tax	Tax	NNP
3334	141	31	professional	professional	JJ
3334	141	32	10	10	CD
3334	141	33	%	%	NN
3334	141	34	11	11	CD
3334	141	35	%	%	NN
3334	141	36	Representing	represent	VBG
3334	141	37	a	a	DT
3334	141	38	charity	charity	NN
3334	141	39	or	or	CC
3334	141	40	nonprofit	nonprofit	VB
3334	141	41	3	3	CD
3334	141	42	%	%	NN
3334	141	43	3	3	CD
3334	141	44	%	%	NN
3334	141	45	VITA	VITA	NNP
3334	141	46	/	/	SYM
3334	141	47	VCE	VCE	NNP
3334	141	48	volunteers	volunteer	VBZ
3334	141	49	3	3	CD
3334	141	50	%	%	NN
3334	141	51	3	3	CD
3334	141	52	%	%	NN
3334	141	53	Representing	represent	VBG
3334	141	54	a	a	DT
3334	141	55	government	government	NN
3334	141	56	entity	entity	NN
3334	141	57	2	2	CD
3334	141	58	%	%	NN
3334	141	59	2	2	CD
3334	141	60	%	%	NN
3334	141	61	Student	student	NN
3334	141	62	2	2	CD
3334	141	63	%	%	NN
3334	141	64	1	1	CD
3334	141	65	%	%	NN
3334	141	66	IRS	IRS	NNP
3334	141	67	employee	employee	NN
3334	141	68	1	1	CD
3334	141	69	%	%	NN
3334	141	70	2	2	CD
3334	141	71	%	%	NN
3334	141	72	Other	other	JJ
3334	141	73	4	4	CD
3334	141	74	%	%	NN
3334	141	75	3	3	CD
3334	141	76	%	%	NN
3334	141	77	Table	table	NN
3334	141	78	4	4	CD
3334	141	79	.	.	.
3334	142	1	How	how	WRB
3334	142	2	users	user	NNS
3334	142	3	find	find	VBP
3334	142	4	information	information	NN
3334	142	5	on	on	IN
3334	142	6	IRS.gov	IRS.gov	NNP
3334	142	7	How	how	WRB
3334	142	8	do	do	VBP
3334	142	9	you	-PRON-	PRP
3334	142	10	usually	usually	RB
3334	142	11	find	find	VB
3334	142	12	information	information	NN
3334	142	13	on	on	IN
3334	142	14	IRS.gov	IRS.gov	NNP
3334	142	15	?	?	.
3334	143	1	%	%	NN
3334	143	2	of	of	IN
3334	143	3	total	total	JJ
3334	143	4	site	site	NN
3334	143	5	visitors	visitor	NNS
3334	143	6	Search	Search	NNP
3334	143	7	engine	engine	NN
3334	143	8	49	49	CD
3334	143	9	%	%	NN
3334	143	10	IRS	IRS	NNP
3334	143	11	keyword	keyword	NN
3334	143	12	18	18	CD
3334	143	13	%	%	NN
3334	143	14	Navigation	Navigation	NNP
3334	143	15	to	to	IN
3334	143	16	the	the	DT
3334	143	17	Web	web	NN
3334	143	18	page	page	NN
3334	143	19	11	11	CD
3334	143	20	%	%	NN
3334	143	21	Internet	internet	NN
3334	143	22	search	search	NN
3334	143	23	engine	engine	NN
3334	143	24	(	(	-LRB-
3334	143	25	e.g.	e.g.	RB
3334	143	26	,	,	,
3334	143	27	Google	Google	NNP
3334	143	28	,	,	,
3334	143	29	Yahoo	Yahoo	NNP
3334	143	30	)	)	-RRB-
3334	143	31	7	7	CD
3334	143	32	%	%	NN
3334	143	33	Site	site	NN
3334	143	34	map	map	NN
3334	143	35	5	5	CD
3334	143	36	%	%	NN
3334	143	37	Other	other	JJ
3334	143	38	4	4	CD
3334	143	39	%	%	NN
3334	143	40	Bookmarks	bookmark	NNS
3334	143	41	3	3	CD
3334	143	42	%	%	NN
3334	143	43	Links	link	NNS
3334	143	44	to	to	TO
3334	143	45	IRS.gov	irs.gov	VB
3334	143	46	from	from	IN
3334	143	47	other	other	JJ
3334	143	48	Web	web	NN
3334	143	49	sites	site	NNS
3334	143	50	3	3	CD
3334	143	51	%	%	NN
3334	143	52	84	84	CD
3334	143	53	INFORMATION	INFORMATION	NNS
3334	143	54	TECHNOLOGY	technology	NN
3334	143	55	AND	and	CC
3334	143	56	LIBRARIES	LIBRARIES	NNP
3334	143	57	|	|	NNP
3334	143	58	JUNE	JUNE	NNP
3334	143	59	2006	2006	CD
3334	143	60	not	not	RB
3334	143	61	on	on	IN
3334	143	62	the	the	DT
3334	143	63	site	site	NN
3334	143	64	,	,	,
3334	143	65	that	that	WDT
3334	143	66	could	could	MD
3334	143	67	be	be	VB
3334	143	68	candidates	candidate	NNS
3334	143	69	for	for	IN
3334	143	70	pre-	pre-	RB
3334	143	71	programmed	program	VBN
3334	143	72	“	"	``
3334	143	73	quick	quick	JJ
3334	143	74	links	link	NNS
3334	143	75	”	"	''
3334	143	76			''
3334	143	77	Frequently	frequently	RB
3334	143	78	entered	enter	VBD
3334	143	79	terms	term	NNS
3334	143	80	—	—	:
3334	143	81	review	review	NN
3334	143	82	search	search	NN
3334	143	83	re-	re-	RB
3334	143	84	sults	sult	NNS
3334	143	85	to	to	TO
3334	143	86	identify	identify	VB
3334	143	87	candidates	candidate	NNS
3334	143	88	for	for	IN
3334	143	89	improvement	improvement	NN
3334	143	90	■	■	NN
3334	143	91	Review	review	NN
3334	143	92	satisfaction	satisfaction	NN
3334	143	93	surveys	survey	NNS
3334	143	94	over	over	IN
3334	143	95	time	time	NN
3334	143	96			-RRB-
3334	143	97	Look	look	VB
3334	143	98	for	for	IN
3334	143	99	new	new	JJ
3334	143	100	problems	problem	NNS
3334	143	101	that	that	WDT
3334	143	102	caused	cause	VBD
3334	143	103	satisfac-	satisfac-	PRP$
3334	143	104	tion	tion	NN
3334	143	105	to	to	TO
3334	143	106	decrease	decrease	VB
3334	143	107			``
3334	143	108	Analyze	analyze	JJ
3334	143	109	answers	answer	NNS
3334	143	110	to	to	IN
3334	143	111	questions	question	NNS
3334	143	112	asking	ask	VBG
3334	143	113	what	what	WP
3334	143	114	people	people	NNS
3334	143	115	could	could	MD
3334	143	116	not	not	RB
3334	143	117	find	find	VB
3334	143	118	,	,	,
3334	143	119	potentially	potentially	RB
3334	143	120	identifying	identify	VBG
3334	143	121	new	new	JJ
3334	143	122	barriers	barrier	NNS
3334	143	123	to	to	IN
3334	143	124	success	success	NN
3334	143	125	■	■	NFP
3334	143	126	Conduct	conduct	NN
3334	143	127	usability	usability	NN
3334	143	128	studies	study	NNS
3334	143	129			-RRB-
3334	143	130	Identify	identify	VB
3334	143	131	issues	issue	NNS
3334	143	132	with	with	IN
3334	143	133	the	the	DT
3334	143	134	user	user	NN
3334	143	135	interface	interface	NN
3334	143	136	as	as	RB
3334	143	137	well	well	RB
3334	143	138	as	as	IN
3334	143	139	with	with	IN
3334	143	140	content	content	NN
3334	143	141	findability	findability	NN
3334	143	142	and	and	CC
3334	143	143	usability	usability	NN
3334	143	144	■	■	NFP
3334	143	145	Review	Review	NNP
3334	143	146	Help	Help	NNP
3334	143	147	Desk	Desk	NNP
3334	143	148	contact	contact	NN
3334	143	149	reports	report	NNS
3334	143	150			-LRB-
3334	143	151	Identify	identify	VB
3334	143	152	which	which	WDT
3334	143	153	topics	topic	NNS
3334	143	154	users	user	NNS
3334	143	155	are	be	VBP
3334	143	156	having	have	VBG
3334	143	157	trouble	trouble	NN
3334	143	158	finding	find	VBG
3334	143	159	or	or	CC
3334	143	160	understanding	understand	VBG
3334	143	161	Step	Step	NNP
3334	143	162	4	4	CD
3334	143	163	:	:	:
3334	143	164	Understand	understand	VB
3334	143	165	the	the	DT
3334	143	166	needs	need	NNS
3334	143	167	of	of	IN
3334	143	168	the	the	DT
3334	143	169	business	business	NN
3334	143	170	owners	owner	NNS
3334	143	171	The	the	DT
3334	143	172	business	business	NN
3334	143	173	owners	owner	NNS
3334	143	174	are	be	VBP
3334	143	175	the	the	DT
3334	143	176	IRS	IRS	NNP
3334	143	177	business	business	NN
3334	143	178	operating	operating	NN
3334	143	179	divisions	division	NNS
3334	143	180	that	that	WDT
3334	143	181	provide	provide	VBP
3334	143	182	content	content	NN
3334	143	183	to	to	IN
3334	143	184	IRS.gov	IRS.gov	NNP
3334	143	185	,	,	,
3334	143	186	such	such	JJ
3334	143	187	as	as	IN
3334	143	188	Small	Small	NNP
3334	143	189	Business	Business	NNP
3334	143	190	and	and	CC
3334	143	191	Self	Self	NNP
3334	143	192	-	-	HYPH
3334	143	193	Employed	Employed	NNP
3334	143	194	,	,	,
3334	143	195	Wage	Wage	NNP
3334	143	196	and	and	CC
3334	143	197	Investment	Investment	NNP
3334	143	198	.	.	.
3334	144	1	It	-PRON-	PRP
3334	144	2	is	be	VBZ
3334	144	3	important	important	JJ
3334	144	4	to	to	TO
3334	144	5	involve	involve	VB
3334	144	6	them	-PRON-	PRP
3334	144	7	in	in	IN
3334	144	8	the	the	DT
3334	144	9	process	process	NN
3334	144	10	of	of	IN
3334	144	11	enhancing	enhance	VBG
3334	144	12	the	the	DT
3334	144	13	user	user	NN
3334	144	14	experience	experience	NN
3334	144	15	,	,	,
3334	144	16	because	because	IN
3334	144	17	they	-PRON-	PRP
3334	144	18	may	may	MD
3334	144	19	have	have	VB
3334	144	20	specific	specific	JJ
3334	144	21	goals	goal	NNS
3334	144	22	for	for	IN
3334	144	23	prioritizing	prioritize	VBG
3334	144	24	information	information	NN
3334	144	25	on	on	IN
3334	144	26	a	a	DT
3334	144	27	particular	particular	JJ
3334	144	28	topic	topic	NN
3334	144	29	or	or	CC
3334	144	30	may	may	MD
3334	144	31	be	be	VB
3334	144	32	managing	manage	VBG
3334	144	33	campaigns	campaign	NNS
3334	144	34	for	for	IN
3334	144	35	highlighting	highlight	VBG
3334	144	36	new	new	JJ
3334	144	37	informa-	informa-	JJ
3334	144	38	tion	tion	NN
3334	144	39	.	.	.
3334	145	1	Thus	thus	RB
3334	145	2	it	-PRON-	PRP
3334	145	3	is	be	VBZ
3334	145	4	desirable	desirable	JJ
3334	145	5	to	to	TO
3334	145	6	:	:	:
3334	145	7	■	■	NFP
3334	145	8	Meet	meet	VB
3334	145	9	with	with	IN
3334	145	10	business	business	NN
3334	145	11	owners	owner	NNS
3334	145	12	regularly	regularly	RB
3334	145	13	to	to	TO
3334	145	14	understand	understand	VB
3334	145	15	their	-PRON-	PRP$
3334	145	16	goals	goal	NNS
3334	145	17	for	for	IN
3334	145	18	providing	provide	VBG
3334	145	19	information	information	NN
3334	145	20	to	to	IN
3334	145	21	users	user	NNS
3334	145	22	■	■	NFP
3334	145	23	Work	work	VB
3334	145	24	with	with	IN
3334	145	25	them	-PRON-	PRP
3334	145	26	to	to	TO
3334	145	27	increase	increase	VB
3334	145	28	the	the	DT
3334	145	29	findability	findability	NN
3334	145	30	of	of	IN
3334	145	31	their	-PRON-	PRP$
3334	145	32	content	content	NN
3334	145	33	For	for	IN
3334	145	34	example	example	NN
3334	145	35	,	,	,
3334	145	36	when	when	WRB
3334	145	37	an	an	DT
3334	145	38	issue	issue	NN
3334	145	39	in	in	IN
3334	145	40	finding	find	VBG
3334	145	41	a	a	DT
3334	145	42	particular	particular	JJ
3334	145	43	content	content	NN
3334	145	44	topic	topic	NN
3334	145	45	is	be	VBZ
3334	145	46	identified	identify	VBN
3334	145	47	(	(	-LRB-
3334	145	48	e.g.	e.g.	RB
3334	145	49	,	,	,
3334	145	50	through	through	IN
3334	145	51	an	an	DT
3334	145	52	increase	increase	NN
3334	145	53	in	in	IN
3334	145	54	Help	Help	NNP
3334	145	55	Desk	Desk	NNP
3334	145	56	contacts	contact	NNS
3334	145	57	)	)	-RRB-
3334	145	58	,	,	,
3334	145	59	one	one	CD
3334	145	60	approach	approach	NN
3334	145	61	is	be	VBZ
3334	145	62	to	to	TO
3334	145	63	show	show	VB
3334	145	64	the	the	DT
3334	145	65	business	business	NN
3334	145	66	owner	owner	NN
3334	145	67	the	the	DT
3334	145	68	actual	actual	JJ
3334	145	69	results	result	NNS
3334	145	70	that	that	WDT
3334	145	71	common	common	JJ
3334	145	72	queries	query	NNS
3334	145	73	(	(	-LRB-
3334	145	74	based	base	VBN
3334	145	75	on	on	IN
3334	145	76	the	the	DT
3334	145	77	site	site	NN
3334	145	78	-	-	HYPH
3334	145	79	usage	usage	NN
3334	145	80	reports	report	NNS
3334	145	81	)	)	-RRB-
3334	145	82	on	on	IN
3334	145	83	the	the	DT
3334	145	84	topic	topic	NN
3334	145	85	retrieve	retrieve	NN
3334	145	86	and	and	CC
3334	145	87	then	then	RB
3334	145	88	pres-	pres-	VBZ
3334	145	89	ent	ent	NN
3334	145	90	suggested	suggest	VBD
3334	145	91	alternative	alternative	JJ
3334	145	92	results	result	NNS
3334	145	93	that	that	WDT
3334	145	94	could	could	MD
3334	145	95	be	be	VB
3334	145	96	retrieved	retrieve	VBN
3334	145	97	with	with	IN
3334	145	98	a	a	DT
3334	145	99	variety	variety	NN
3334	145	100	of	of	IN
3334	145	101	enhancement	enhancement	NN
3334	145	102	techniques	technique	NNS
3334	145	103	,	,	,
3334	145	104	such	such	JJ
3334	145	105	as	as	IN
3334	145	106	thesau-	thesau-	NNP
3334	145	107	rus	rus	NNP
3334	145	108	expansion	expansion	NN
3334	145	109	or	or	CC
3334	145	110	title	title	NN
3334	145	111	improvement	improvement	NN
3334	145	112	.	.	.
3334	146	1	The	the	DT
3334	146	2	business	business	NN
3334	146	3	owner	owner	NN
3334	146	4	can	can	MD
3334	146	5	then	then	RB
3334	146	6	evaluate	evaluate	VB
3334	146	7	which	which	WDT
3334	146	8	set	set	NN
3334	146	9	of	of	IN
3334	146	10	results	result	NNS
3334	146	11	presents	present	VBZ
3334	146	12	the	the	DT
3334	146	13	content	content	NN
3334	146	14	in	in	IN
3334	146	15	the	the	DT
3334	146	16	most	most	RBS
3334	146	17	informative	informative	JJ
3334	146	18	manner	manner	NN
3334	146	19	to	to	IN
3334	146	20	the	the	DT
3334	146	21	user	user	NN
3334	146	22	.	.	.
3334	147	1	Steps	step	NNS
3334	147	2	1–4	1–4	CD
3334	147	3	facilitate	facilitate	VBP
3334	147	4	work	work	NN
3334	147	5	behind	behind	IN
3334	147	6	the	the	DT
3334	147	7	scenes	scene	NNS
3334	147	8	to	to	TO
3334	147	9	gather	gather	VB
3334	147	10	the	the	DT
3334	147	11	data	datum	NNS
3334	147	12	needed	need	VBN
3334	147	13	to	to	TO
3334	147	14	improve	improve	VB
3334	147	15	precision	precision	NN
3334	147	16	and	and	CC
3334	147	17	recall	recall	NN
3334	147	18	and	and	CC
3334	147	19	to	to	TO
3334	147	20	make	make	VB
3334	147	21	information	information	NN
3334	147	22	more	more	RBR
3334	147	23	findable	findable	JJ
3334	147	24	.	.	.
3334	148	1	The	the	DT
3334	148	2	remaining	remain	VBG
3334	148	3	steps	step	NNS
3334	148	4	use	use	VBP
3334	148	5	these	these	DT
3334	148	6	data	datum	NNS
3334	148	7	to	to	TO
3334	148	8	adapt	adapt	VB
3334	148	9	proven	prove	VBN
3334	148	10	,	,	,
3334	148	11	widely	widely	RB
3334	148	12	used	use	VBN
3334	148	13	techniques	technique	NNS
3334	148	14	for	for	IN
3334	148	15	improv-	improv-	JJ
3334	148	16	ing	ing	NN
3334	148	17	search	search	NN
3334	148	18	experiences	experience	NNS
3334	148	19	to	to	IN
3334	148	20	a	a	DT
3334	148	21	Web	web	NN
3334	148	22	site	site	NN
3334	148	23	’s	’s	POS
3334	148	24	specific	specific	JJ
3334	148	25	environment	environment	NN
3334	148	26	.	.	.
3334	149	1	Step	step	NN
3334	149	2	5	5	CD
3334	149	3	:	:	:
3334	149	4	Identify	identify	VB
3334	149	5	appropriate	appropriate	JJ
3334	149	6	tools	tool	NNS
3334	149	7	to	to	TO
3334	149	8	improve	improve	VB
3334	149	9	the	the	DT
3334	149	10	information	information	NN
3334	149	11	-	-	HYPH
3334	149	12	retrieval	retrieval	NN
3334	149	13	process	process	NN
3334	149	14	As	as	IN
3334	149	15	described	describe	VBN
3334	149	16	in	in	IN
3334	149	17	the	the	DT
3334	149	18	previous	previous	JJ
3334	149	19	section	section	NN
3334	149	20	,	,	,
3334	149	21	the	the	DT
3334	149	22	tools	tool	NNS
3334	149	23	in	in	IN
3334	149	24	our	-PRON-	PRP$
3334	149	25	toolkit	toolkit	NNS
3334	149	26	are	be	VBP
3334	149	27	document	document	JJ
3334	149	28	engineering	engineering	NN
3334	149	29	,	,	,
3334	149	30	query	query	NN
3334	149	31	enhancement	enhancement	NN
3334	149	32	,	,	,
3334	149	33	search	search	NN
3334	149	34	improvement	improvement	NN
3334	149	35	,	,	,
3334	149	36	results	result	NNS
3334	149	37	-	-	HYPH
3334	149	38	ranking	rank	VBG
3334	149	39	improvement	improvement	NN
3334	149	40	,	,	,
3334	149	41	cat-	cat-	JJ
3334	149	42	egorization	egorization	NN
3334	149	43	,	,	,
3334	149	44	and	and	CC
3334	149	45	summarization	summarization	NN
3334	149	46	.	.	.
3334	150	1	Step	step	NN
3334	150	2	6	6	CD
3334	150	3	:	:	:
3334	150	4	Repeat	repeat	NN
3334	150	5	as	as	RB
3334	150	6	needed	need	VBD
3334	150	7	The	the	DT
3334	150	8	process	process	NN
3334	150	9	of	of	IN
3334	150	10	improving	improve	VBG
3334	150	11	the	the	DT
3334	150	12	user	user	NN
3334	150	13	search	search	NN
3334	150	14	experience	experience	NN
3334	150	15	is	be	VBZ
3334	150	16	ongoing	ongoing	JJ
3334	150	17	as	as	IN
3334	150	18	the	the	DT
3334	150	19	site	site	NN
3334	150	20	evolves	evolve	VBZ
3334	150	21	.	.	.
3334	151	1	At	at	IN
3334	151	2	IRS.gov	IRS.gov	NNP
3334	151	3	,	,	,
3334	151	4	different	different	JJ
3334	151	5	search	search	NN
3334	151	6	terms	term	NNS
3334	151	7	appear	appear	VBP
3334	151	8	on	on	IN
3334	151	9	the	the	DT
3334	151	10	site	site	NN
3334	151	11	-	-	HYPH
3334	151	12	usage	usage	NN
3334	151	13	reports	report	NNS
3334	151	14	over	over	IN
3334	151	15	time	time	NN
3334	151	16	,	,	,
3334	151	17	depend-	depend-	NNP
3334	151	18	ing	ing	NNP
3334	151	19	on	on	IN
3334	151	20	whether	whether	IN
3334	151	21	or	or	CC
3334	151	22	not	not	RB
3334	151	23	it	-PRON-	PRP
3334	151	24	is	be	VBZ
3334	151	25	filing	file	VBG
3334	151	26	season	season	NN
3334	151	27	,	,	,
3334	151	28	or	or	CC
3334	151	29	as	as	IN
3334	151	30	new	new	JJ
3334	151	31	content	content	NN
3334	151	32	and	and	CC
3334	151	33	applications	application	NNS
3334	151	34	are	be	VBP
3334	151	35	published	publish	VBN
3334	151	36	.	.	.
3334	152	1	Human	human	JJ
3334	152	2	intervention	intervention	NN
3334	152	3	(	(	-LRB-
3334	152	4	with	with	IN
3334	152	5	the	the	DT
3334	152	6	help	help	NN
3334	152	7	of	of	IN
3334	152	8	applicable	applicable	JJ
3334	152	9	tracking	tracking	NN
3334	152	10	software	software	NN
3334	152	11	)	)	-RRB-
3334	152	12	is	be	VBZ
3334	152	13	essen-	essen-	NNP
3334	152	14	tial	tial	NN
3334	152	15	for	for	IN
3334	152	16	incorporating	incorporate	VBG
3334	152	17	business	business	NN
3334	152	18	requirements	requirement	NNS
3334	152	19	,	,	,
3334	152	20	evaluating	evaluate	VBG
3334	152	21	human	human	JJ
3334	152	22	behavior	behavior	NN
3334	152	23	,	,	,
3334	152	24	and	and	CC
3334	152	25	identifying	identify	VBG
3334	152	26	changing	change	VBG
3334	152	27	terms	term	NNS
3334	152	28	.	.	.
3334	153	1	Step	step	NN
3334	153	2	7	7	CD
3334	153	3	:	:	:
3334	153	4	Monitor	monitor	VB
3334	153	5	new	new	JJ
3334	153	6	developments	development	NNS
3334	153	7	in	in	IN
3334	153	8	search	search	NN
3334	153	9	and	and	CC
3334	153	10	analytic	analytic	JJ
3334	153	11	technologies	technology	NNS
3334	153	12	and	and	CC
3334	153	13	replace	replace	VB
3334	153	14	the	the	DT
3334	153	15	search	search	NN
3334	153	16	engine	engine	NN
3334	153	17	as	as	RB
3334	153	18	appropriate	appropriate	JJ
3334	153	19	Although	although	IN
3334	153	20	a	a	DT
3334	153	21	new	new	JJ
3334	153	22	search	search	NN
3334	153	23	engine	engine	NN
3334	153	24	will	will	MD
3334	153	25	not	not	RB
3334	153	26	address	address	VB
3334	153	27	all	all	PDT
3334	153	28	the	the	DT
3334	153	29	issues	issue	NNS
3334	153	30	that	that	WDT
3334	153	31	have	have	VBP
3334	153	32	been	be	VBN
3334	153	33	described	describe	VBN
3334	153	34	,	,	,
3334	153	35	new	new	JJ
3334	153	36	features	feature	NNS
3334	153	37	such	such	JJ
3334	153	38	as	as	IN
3334	153	39	passage	passage	NN
3334	153	40	-	-	HYPH
3334	153	41	based	base	VBN
3334	153	42	summaries	summary	NNS
3334	153	43	and	and	CC
3334	153	44	term	term	NN
3334	153	45	-	-	HYPH
3334	153	46	highlighting	highlight	VBG
3334	153	47	can	can	MD
3334	153	48	improve	improve	VB
3334	153	49	the	the	DT
3334	153	50	search	search	NN
3334	153	51	experience	experience	NN
3334	153	52	.	.	.
3334	154	1	Of	of	RB
3334	154	2	course	course	RB
3334	154	3	,	,	,
3334	154	4	one	one	PRP
3334	154	5	should	should	MD
3334	154	6	consider	consider	VB
3334	154	7	replacing	replace	VBG
3334	154	8	a	a	DT
3334	154	9	search	search	NN
3334	154	10	engine	engine	NN
3334	154	11	if	if	IN
3334	154	12	new	new	JJ
3334	154	13	technology	technology	NN
3334	154	14	can	can	MD
3334	154	15	demonstrate	demonstrate	VB
3334	154	16	significantly	significantly	RB
3334	154	17	improved	improve	VBN
3334	154	18	precision	precision	NN
3334	154	19	and	and	CC
3334	154	20	recall	recall	NN
3334	154	21	.	.	.
3334	155	1	The	the	DT
3334	155	2	application	application	NN
3334	155	3	of	of	IN
3334	155	4	the	the	DT
3334	155	5	methodology	methodology	NN
3334	155	6	and	and	CC
3334	155	7	the	the	DT
3334	155	8	use	use	NN
3334	155	9	of	of	IN
3334	155	10	the	the	DT
3334	155	11	toolkit	toolkit	NNS
3334	155	12	for	for	IN
3334	155	13	IRS.gov	IRS.gov	NNP
3334	155	14	will	will	MD
3334	155	15	be	be	VB
3334	155	16	described	describe	VBN
3334	155	17	in	in	IN
3334	155	18	the	the	DT
3334	155	19	next	next	JJ
3334	155	20	section	section	NN
3334	155	21	.	.	.
3334	156	1	■	■	NFP
3334	156	2	Findings	finding	NNS
3334	156	3	Site	Site	NNP
3334	156	4	-	-	HYPH
3334	156	5	usage	usage	NN
3334	156	6	reports	report	NNS
3334	156	7	In	in	IN
3334	156	8	2003	2003	CD
3334	156	9	,	,	,
3334	156	10	an	an	DT
3334	156	11	example	example	NN
3334	156	12	of	of	IN
3334	156	13	a	a	DT
3334	156	14	serious	serious	JJ
3334	156	15	mismatch	mismatch	NN
3334	156	16	in	in	IN
3334	156	17	user	user	NN
3334	156	18	and	and	CC
3334	156	19	content	content	NN
3334	156	20	terminology	terminology	NN
3334	156	21	was	be	VBD
3334	156	22	discovered	discover	VBN
3334	156	23	when	when	WRB
3334	156	24	site	site	NN
3334	156	25	-	-	HYPH
3334	156	26	usage	usage	NN
3334	156	27	reports	report	NNS
3334	156	28	were	be	VBD
3334	156	29	analyzed	analyze	VBN
3334	156	30	.	.	.
3334	157	1	Users	user	NNS
3334	157	2	entering	enter	VBG
3334	157	3	the	the	DT
3334	157	4	equivalent	equivalent	JJ
3334	157	5	terms	term	NNS
3334	157	6	EIN	EIN	NNP
3334	157	7	,	,	,
3334	157	8	employer	employer	NN
3334	157	9	number	number	NN
3334	157	10	,	,	,
3334	157	11	employer	employer	NN
3334	157	12	i	-PRON-	PRP
3334	157	13	d	d	NN
3334	157	14	number	number	NN
3334	157	15	,	,	,
3334	157	16	and	and	CC
3334	157	17	employer	employer	NN
3334	157	18	identification	identification	NN
3334	157	19	number	number	NN
3334	157	20	retrieved	retrieve	VBD
3334	157	21	significantly	significantly	RB
3334	157	22	different	different	JJ
3334	157	23	sets	set	NNS
3334	157	24	of	of	IN
3334	157	25	results	result	NNS
3334	157	26	.	.	.
3334	158	1	We	-PRON-	PRP
3334	158	2	met	meet	VBD
3334	158	3	with	with	IN
3334	158	4	the	the	DT
3334	158	5	business	business	NN
3334	158	6	owner	owner	NN
3334	158	7	,	,	,
3334	158	8	who	who	WP
3334	158	9	identified	identify	VBD
3334	158	10	a	a	DT
3334	158	11	key	key	NN
3334	158	12	-	-	HYPH
3334	158	13	starting	starting	NN
3334	158	14	page	page	NN
3334	158	15	that	that	WDT
3334	158	16	should	should	MD
3334	158	17	be	be	VB
3334	158	18	retrieved	retrieve	VBN
3334	158	19	along	along	IN
3334	158	20	with	with	IN
3334	158	21	other	other	JJ
3334	158	22	highly	highly	RB
3334	158	23	relevant	relevant	JJ
3334	158	24	pages	page	NNS
3334	158	25	for	for	IN
3334	158	26	all	all	DT
3334	158	27	of	of	IN
3334	158	28	these	these	DT
3334	158	29	query	query	NN
3334	158	30	terms	term	NNS
3334	158	31	.	.	.
3334	159	1	We	-PRON-	PRP
3334	159	2	recommended	recommend	VBD
3334	159	3	that	that	IN
3334	159	4	“	"	``
3334	159	5	EIN	EIN	NNP
3334	159	6	”	"	''
3334	159	7	be	be	VB
3334	159	8	added	add	VBN
3334	159	9	to	to	IN
3334	159	10	the	the	DT
3334	159	11	title	title	NN
3334	159	12	of	of	IN
3334	159	13	the	the	DT
3334	159	14	key	key	JJ
3334	159	15	page	page	NN
3334	159	16	because	because	IN
3334	159	17	,	,	,
3334	159	18	although	although	IN
3334	159	19	EIN	EIN	NNP
3334	159	20	is	be	VBZ
3334	159	21	a	a	DT
3334	159	22	very	very	RB
3334	159	23	popular	popular	JJ
3334	159	24	query	query	NN
3334	159	25	,	,	,
3334	159	26	the	the	DT
3334	159	27	acronym	acronym	NN
3334	159	28	was	be	VBD
3334	159	29	not	not	RB
3334	159	30	used	use	VBN
3334	159	31	in	in	IN
3334	159	32	the	the	DT
3334	159	33	content	content	NN
3334	159	34	,	,	,
3334	159	35	but	but	CC
3334	159	36	was	be	VBD
3334	159	37	instead	instead	RB
3334	159	38	spelled	spell	VBN
3334	159	39	out	out	RP
3334	159	40	.	.	.
3334	160	1	As	as	IN
3334	160	2	a	a	DT
3334	160	3	result	result	NN
3334	160	4	,	,	,
3334	160	5	the	the	DT
3334	160	6	key	key	JJ
3334	160	7	page	page	NN
3334	160	8	was	be	VBD
3334	160	9	not	not	RB
3334	160	10	being	be	VBG
3334	160	11	retrieved	retrieve	VBN
3334	160	12	.	.	.
3334	161	1	Synonyms	Synonyms	NNP
3334	161	2	were	be	VBD
3334	161	3	added	add	VBN
3334	161	4	to	to	IN
3334	161	5	the	the	DT
3334	161	6	query	query	NNP
3334	161	7	enhancement	enhancement	NN
3334	161	8	thesaurus	thesaurus	NNP
3334	161	9	to	to	TO
3334	161	10	accommodate	accommodate	VB
3334	161	11	the	the	DT
3334	161	12	variants	variant	NNS
3334	161	13	on	on	IN
3334	161	14	the	the	DT
3334	161	15	EIN	EIN	NNP
3334	161	16	concept	concept	NN
3334	161	17	.	.	.
3334	162	1	After	after	IN
3334	162	2	these	these	DT
3334	162	3	steps	step	NNS
3334	162	4	were	be	VBD
3334	162	5	implemented	implement	VBN
3334	162	6	,	,	,
3334	162	7	the	the	DT
3334	162	8	results	result	NNS
3334	162	9	were	be	VBD
3334	162	10	as	as	IN
3334	162	11	follows	follow	VBZ
3334	162	12	:	:	:
3334	162	13	■	■	NFP
3334	162	14	For	for	IN
3334	162	15	the	the	DT
3334	162	16	query	query	NNP
3334	162	17	ein	ein	NNP
3334	162	18	,	,	,
3334	162	19	the	the	DT
3334	162	20	target	target	NN
3334	162	21	page	page	NN
3334	162	22	moved	move	VBD
3334	162	23	from	from	IN
3334	162	24	#	#	$
3334	162	25	16	16	CD
3334	162	26	to	to	IN
3334	162	27	#	#	$
3334	162	28	1	1	CD
3334	162	29	■	■	NFP
3334	162	30	For	for	IN
3334	162	31	the	the	DT
3334	162	32	query	query	NN
3334	162	33	ein	ein	NN
3334	162	34	number	number	NN
3334	162	35	,	,	,
3334	162	36	it	-PRON-	PRP
3334	162	37	moved	move	VBD
3334	162	38	from	from	IN
3334	162	39	#	#	$
3334	162	40	17	17	CD
3334	162	41	to	to	IN
3334	162	42	#	#	$
3334	162	43	5	5	CD
3334	162	44	ARTICLE	ARTICLE	NNP
3334	162	45	TITLE	TITLE	NNP
3334	162	46	|	|	NNP
3334	162	47	AUTHOR	AUTHOR	NNP
3334	162	48	85A	85A	NNPS
3334	162	49	DYNAMIC	dynamic	VB
3334	162	50	METHODOLOGY	methodology	NN
3334	162	51	FOR	for	IN
3334	162	52	IMPROVING	improve	VBG
3334	162	53	THE	the	DT
3334	162	54	SEARCH	SEARCH	NNS
3334	162	55	EXPERIENCE	EXPERIENCE	NNP
3334	162	56	|	|	CD
3334	162	57	KERCHNER	kerchner	NN
3334	162	58	85	85	CD
3334	162	59	■	■	CD
3334	162	60	For	for	IN
3334	162	61	the	the	DT
3334	162	62	query	query	NN
3334	162	63	employer	employer	NN
3334	162	64	identification	identification	NN
3334	162	65	number	number	NN
3334	162	66	,	,	,
3334	162	67	it	-PRON-	PRP
3334	162	68	moved	move	VBD
3334	162	69	up	up	RB
3334	162	70	to	to	IN
3334	162	71	#	#	$
3334	162	72	2	2	CD
3334	162	73	(	(	-LRB-
3334	162	74	it	-PRON-	PRP
3334	162	75	was	be	VBD
3334	162	76	not	not	RB
3334	162	77	in	in	IN
3334	162	78	the	the	DT
3334	162	79	top	top	JJ
3334	162	80	20	20	CD
3334	162	81	previously	previously	RB
3334	162	82	)	)	-RRB-
3334	162	83	■	■	NFP
3334	162	84	All	all	DT
3334	162	85	search	search	NN
3334	162	86	results	result	NNS
3334	162	87	now	now	RB
3334	162	88	retrieved	retrieve	VBN
3334	162	89	on	on	IN
3334	162	90	the	the	DT
3334	162	91	first	first	JJ
3334	162	92	page	page	NN
3334	162	93	for	for	IN
3334	162	94	these	these	DT
3334	162	95	terms	term	NNS
3334	162	96	were	be	VBD
3334	162	97	highly	highly	RB
3334	162	98	relevant	relevant	JJ
3334	162	99	In	in	IN
3334	162	100	January	January	NNP
3334	162	101	2004	2004	CD
3334	162	102	,	,	,
3334	162	103	there	there	EX
3334	162	104	were	be	VBD
3334	162	105	approximately	approximately	RB
3334	162	106	twenty	twenty	CD
3334	162	107	thousand	thousand	CD
3334	162	108	queries	query	NNS
3334	162	109	using	use	VBG
3334	162	110	these	these	DT
3334	162	111	terms	term	NNS
3334	162	112	,	,	,
3334	162	113	so	so	IN
3334	162	114	the	the	DT
3334	162	115	search	search	NN
3334	162	116	experi-	experi-	NN
3334	162	117	ence	ence	NN
3334	162	118	has	have	VBZ
3334	162	119	been	be	VBN
3334	162	120	improved	improve	VBN
3334	162	121	for	for	IN
3334	162	122	tens	ten	NNS
3334	162	123	of	of	IN
3334	162	124	thousands	thousand	NNS
3334	162	125	of	of	IN
3334	162	126	users	user	NNS
3334	162	127	in	in	IN
3334	162	128	one	one	CD
3334	162	129	month	month	NN
3334	162	130	and	and	CC
3334	162	131	hundreds	hundred	NNS
3334	162	132	of	of	IN
3334	162	133	thousands	thousand	NNS
3334	162	134	of	of	IN
3334	162	135	users	user	NNS
3334	162	136	through-	through-	VBG
3334	162	137	out	out	RP
3334	162	138	the	the	DT
3334	162	139	year	year	NN
3334	162	140	.	.	.
3334	163	1	■	■	NFP
3334	163	2	Review	Review	NNP
3334	163	3	of	of	IN
3334	163	4	Help	Help	NNP
3334	163	5	Desk	Desk	NNP
3334	163	6	contacts	contact	NNS
3334	163	7	Help	Help	NNP
3334	163	8	Desk	Desk	NNP
3334	163	9	reports	report	NNS
3334	163	10	summarize	summarize	VB
3334	163	11	,	,	,
3334	163	12	for	for	IN
3334	163	13	each	each	DT
3334	163	14	call	call	NN
3334	163	15	or	or	CC
3334	163	16	e	e	NN
3334	163	17	-	-	NN
3334	163	18	mail	mail	NN
3334	163	19	,	,	,
3334	163	20	the	the	DT
3334	163	21	general	general	JJ
3334	163	22	topic	topic	NN
3334	163	23	of	of	IN
3334	163	24	the	the	DT
3334	163	25	user	user	NN
3334	163	26	’s	’s	POS
3334	163	27	contact	contact	NN
3334	163	28	(	(	-LRB-
3334	163	29	filing	filing	NN
3334	163	30	information	information	NN
3334	163	31	,	,	,
3334	163	32	employer	employer	NN
3334	163	33	ID	ID	NNP
3334	163	34	number	number	NN
3334	163	35	,	,	,
3334	163	36	forms	form	NNS
3334	163	37	,	,	,
3334	163	38	and	and	CC
3334	163	39	publications	publication	NNS
3334	163	40	issues	issue	NNS
3334	163	41	)	)	-RRB-
3334	163	42	and	and	CC
3334	163	43	the	the	DT
3334	163	44	specific	specific	JJ
3334	163	45	question	question	NN
3334	163	46	.	.	.
3334	164	1	For	for	IN
3334	164	2	example	example	NN
3334	164	3	,	,	,
3334	164	4	the	the	DT
3334	164	5	report	report	NN
3334	164	6	might	may	MD
3334	164	7	indicate	indicate	VB
3334	164	8	that	that	IN
3334	164	9	a	a	DT
3334	164	10	user	user	NN
3334	164	11	needed	need	VBN
3334	164	12	help	help	NN
3334	164	13	in	in	IN
3334	164	14	finding	find	VBG
3334	164	15	or	or	CC
3334	164	16	download-	download-	VB
3334	164	17	ing	e	VBG
3334	164	18	the	the	DT
3334	164	19	W-4	W-4	NNP
3334	164	20	form	form	NN
3334	164	21	or	or	CC
3334	164	22	did	do	VBD
3334	164	23	not	not	RB
3334	164	24	understand	understand	VB
3334	164	25	the	the	DT
3334	164	26	instructions	instruction	NNS
3334	164	27	for	for	IN
3334	164	28	amending	amend	VBG
3334	164	29	a	a	DT
3334	164	30	tax	tax	NN
3334	164	31	return	return	NN
3334	164	32	.	.	.
3334	165	1	As	as	IN
3334	165	2	Help	Help	NNP
3334	165	3	Desk	Desk	NNP
3334	165	4	contact	contact	NN
3334	165	5	reports	report	NNS
3334	165	6	were	be	VBD
3334	165	7	reviewed	review	VBN
3334	165	8	,	,	,
3334	165	9	clusters	cluster	NNS
3334	165	10	of	of	IN
3334	165	11	questions	question	NNS
3334	165	12	emerged	emerge	VBD
3334	165	13	indicating	indicate	VBG
3334	165	14	information	information	NN
3334	165	15	that	that	IN
3334	165	16	many	many	JJ
3334	165	17	users	user	NNS
3334	165	18	could	could	MD
3334	165	19	not	not	RB
3334	165	20	find	find	VB
3334	165	21	or	or	CC
3334	165	22	under-	under-	JJ
3334	165	23	stand	stand	NN
3334	165	24	.	.	.
3334	166	1	By	by	IN
3334	166	2	analyzing	analyze	VBG
3334	166	3	approximately	approximately	RB
3334	166	4	9,800	9,800	CD
3334	166	5	contacts	contact	NNS
3334	166	6	(	(	-LRB-
3334	166	7	e	e	NN
3334	166	8	-	-	NN
3334	166	9	mail	mail	NN
3334	166	10	,	,	,
3334	166	11	telephone	telephone	NN
3334	166	12	,	,	,
3334	166	13	chat	chat	VBP
3334	166	14	)	)	-RRB-
3334	166	15	during	during	IN
3334	166	16	a	a	DT
3334	166	17	peak	peak	NN
3334	166	18	five	five	CD
3334	166	19	-	-	HYPH
3334	166	20	day	day	NN
3334	166	21	period	period	NN
3334	166	22	in	in	IN
3334	166	23	April	April	NNP
3334	166	24	2003	2003	CD
3334	166	25	,	,	,
3334	166	26	four	four	CD
3334	166	27	particular	particular	JJ
3334	166	28	areas	area	NNS
3334	166	29	were	be	VBD
3334	166	30	identified	identify	VBN
3334	166	31	that	that	WDT
3334	166	32	were	be	VBD
3334	166	33	ripe	ripe	JJ
3334	166	34	for	for	IN
3334	166	35	improvement	improvement	NN
3334	166	36	:	:	:
3334	166	37	480	480	CD
3334	166	38	users	user	NNS
3334	166	39	could	could	MD
3334	166	40	not	not	RB
3334	166	41	find	find	VB
3334	166	42	previous	previous	JJ
3334	166	43	years	year	NNS
3334	166	44	’	’	POS
3334	166	45	forms	form	NNS
3334	166	46	,	,	,
3334	166	47	which	which	WDT
3334	166	48	,	,	,
3334	166	49	although	although	IN
3334	166	50	they	-PRON-	PRP
3334	166	51	can	can	MD
3334	166	52	be	be	VB
3334	166	53	found	find	VBN
3334	166	54	on	on	IN
3334	166	55	the	the	DT
3334	166	56	site	site	NN
3334	166	57	,	,	,
3334	166	58	are	be	VBP
3334	166	59	not	not	RB
3334	166	60	indexed	index	VBN
3334	166	61	and	and	CC
3334	166	62	thus	thus	RB
3334	166	63	not	not	RB
3334	166	64	findable	findable	JJ
3334	166	65	through	through	IN
3334	166	66	search	search	NN
3334	166	67	;	;	:
3334	166	68	250	250	CD
3334	166	69	users	user	NNS
3334	166	70	had	have	VBD
3334	166	71	questions	question	NNS
3334	166	72	about	about	IN
3334	166	73	where	where	WRB
3334	166	74	to	to	TO
3334	166	75	send	send	VB
3334	166	76	their	-PRON-	PRP$
3334	166	77	tax	tax	NN
3334	166	78	returns	return	NNS
3334	166	79	;	;	:
3334	166	80	170	170	CD
3334	166	81	users	user	NNS
3334	166	82	had	have	VBD
3334	166	83	questions	question	NNS
3334	166	84	about	about	IN
3334	166	85	getting	get	VBG
3334	166	86	a	a	DT
3334	166	87	copy	copy	NN
3334	166	88	of	of	IN
3334	166	89	their	-PRON-	PRP$
3334	166	90	tax	tax	NN
3334	166	91	return	return	NN
3334	166	92	or	or	CC
3334	166	93	W-2	W-2	NNP
3334	166	94	form	form	NN
3334	166	95	;	;	:
3334	166	96	and	and	CC
3334	166	97	77	77	CD
3334	166	98	users	user	NNS
3334	166	99	had	have	VBD
3334	166	100	problems	problem	NNS
3334	166	101	finding	find	VBG
3334	166	102	the	the	DT
3334	166	103	1040X	1040X	NNP
3334	166	104	or	or	CC
3334	166	105	1040EZ	1040ez	CD
3334	166	106	forms	form	NNS
3334	166	107	.	.	.
3334	167	1	Utilizing	utilize	VBG
3334	167	2	the	the	DT
3334	167	3	information	information	NN
3334	167	4	retrieval	retrieval	NN
3334	167	5	toolkit	toolkit	NNP
3334	167	6	,	,	,
3334	167	7	the	the	DT
3334	167	8	follow-	follow-	JJ
3334	167	9	ing	ing	NN
3334	167	10	improvements	improvement	NNS
3334	167	11	were	be	VBD
3334	167	12	implemented	implement	VBN
3334	167	13	:	:	:
3334	167	14	a	a	LS
3334	167	15	)	)	-RRB-
3334	167	16	Search	search	VB
3334	167	17	for	for	IN
3334	167	18	previous	previous	JJ
3334	167	19	years	year	NNS
3334	167	20	’	’	POS
3334	167	21	forms	form	NNS
3334	167	22	Tool	Tool	NNP
3334	167	23	used	use	VBD
3334	167	24	:	:	:
3334	167	25	Results	result	NNS
3334	167	26	-	-	HYPH
3334	167	27	ranking	rank	VBG
3334	167	28	improvement	improvement	NN
3334	167	29	A	a	DT
3334	167	30	user	user	NN
3334	167	31	requesting	request	VBG
3334	167	32	a	a	DT
3334	167	33	previous	previous	JJ
3334	167	34	year	year	NN
3334	167	35	’s	’s	POS
3334	167	36	forms	form	NNS
3334	167	37	(	(	-LRB-
3334	167	38	for	for	IN
3334	167	39	exam-	exam-	NNP
3334	167	40	ple	ple	NNP
3334	167	41	,	,	,
3334	167	42	2002	2002	CD
3334	167	43	1099misc	1099misc	CD
3334	167	44	)	)	-RRB-
3334	167	45	is	be	VBZ
3334	167	46	now	now	RB
3334	167	47	presented	present	VBN
3334	167	48	with	with	IN
3334	167	49	a	a	DT
3334	167	50	link	link	NN
3334	167	51	directly	directly	RB
3334	167	52	to	to	IN
3334	167	53	the	the	DT
3334	167	54	page	page	NN
3334	167	55	of	of	IN
3334	167	56	forms	form	NNS
3334	167	57	for	for	IN
3334	167	58	that	that	DT
3334	167	59	specific	specific	JJ
3334	167	60	year	year	NN
3334	167	61	,	,	,
3334	167	62	as	as	IN
3334	167	63	follows	follow	VBZ
3334	167	64	:	:	:
3334	167	65	Recommendation(s	recommendation(s	CD
3334	167	66	)	)	-RRB-
3334	167	67	for	for	IN
3334	167	68	:	:	:
3334	167	69	2002	2002	CD
3334	167	70	1099misc	1099misc	CD
3334	167	71	■	■	CD
3334	167	72	2002	2002	CD
3334	167	73	Forms	Forms	NNPS
3334	167	74	and	and	CC
3334	167	75	Publications	Publications	NNPS
3334	167	76	2002	2002	CD
3334	167	77	Forms	Forms	NNPS
3334	167	78	,	,	,
3334	167	79	instructions	instruction	NNS
3334	167	80	,	,	,
3334	167	81	and	and	CC
3334	167	82	publications	publication	NNS
3334	167	83	available	available	JJ
3334	167	84	in	in	IN
3334	167	85	PDF	PDF	NNP
3334	167	86	format	format	NN
3334	167	87	b	b	NN
3334	167	88	)	)	-RRB-
3334	167	89	Request	request	NN
3334	167	90	for	for	IN
3334	167	91	filing	file	VBG
3334	167	92	address	address	NN
3334	167	93	Tools	tool	NNS
3334	167	94	used	use	VBD
3334	167	95	:	:	:
3334	167	96	Document	document	NN
3334	167	97	engineering	engineering	NN
3334	167	98	and	and	CC
3334	167	99	query	query	NN
3334	167	100	en-	en-	CC
3334	167	101	hancement	hancement	NN
3334	167	102	A	a	DT
3334	167	103	new	new	JJ
3334	167	104	“	"	``
3334	167	105	where	where	WRB
3334	167	106	to	to	TO
3334	167	107	file	file	VB
3334	167	108	”	"	''
3334	167	109	page	page	NN
3334	167	110	was	be	VBD
3334	167	111	created	create	VBN
3334	167	112	.	.	.
3334	168	1	Synonyms	Synonyms	NNP
3334	168	2	were	be	VBD
3334	168	3	added	add	VBN
3334	168	4	to	to	IN
3334	168	5	the	the	DT
3334	168	6	thesaurus	thesaurus	NN
3334	168	7	to	to	TO
3334	168	8	accommodate	accommodate	VB
3334	168	9	the	the	DT
3334	168	10	varia-	varia-	JJ
3334	168	11	tions	tion	NNS
3334	168	12	on	on	IN
3334	168	13	how	how	WRB
3334	168	14	people	people	NNS
3334	168	15	make	make	VBP
3334	168	16	this	this	DT
3334	168	17	request	request	NN
3334	168	18	(	(	-LRB-
3334	168	19	address	address	NN
3334	168	20	,	,	,
3334	168	21	where	where	WRB
3334	168	22	to	to	TO
3334	168	23	send	send	VB
3334	168	24	,	,	,
3334	168	25	where	where	WRB
3334	168	26	to	to	TO
3334	168	27	mail	mail	NN
3334	168	28	)	)	-RRB-
3334	168	29	and	and	CC
3334	168	30	to	to	TO
3334	168	31	prioritize	prioritize	VB
3334	168	32	retrieval	retrieval	NN
3334	168	33	of	of	IN
3334	168	34	the	the	DT
3334	168	35	“	"	``
3334	168	36	where	where	WRB
3334	168	37	to	to	TO
3334	168	38	file	file	VB
3334	168	39	”	"	''
3334	168	40	page	page	NN
3334	168	41	.	.	.
3334	169	1	c	c	LS
3334	169	2	)	)	-RRB-
3334	169	3	Request	request	NN
3334	169	4	for	for	IN
3334	169	5	information	information	NN
3334	169	6	about	about	IN
3334	169	7	obtaining	obtain	VBG
3334	169	8	a	a	DT
3334	169	9	copy	copy	NN
3334	169	10	of	of	IN
3334	169	11	a	a	DT
3334	169	12	tax	tax	NN
3334	169	13	return	return	NN
3334	169	14	or	or	CC
3334	169	15	W-2	W-2	NNP
3334	169	16	form	form	NN
3334	169	17	Tools	tool	NNS
3334	169	18	used	use	VBD
3334	169	19	:	:	:
3334	169	20	Results	result	NNS
3334	169	21	-	-	HYPH
3334	169	22	ranking	rank	VBG
3334	169	23	improvement	improvement	NN
3334	169	24	and	and	CC
3334	169	25	query	query	NN
3334	169	26	enhancement	enhancement	NN
3334	169	27	A	a	DT
3334	169	28	“	"	``
3334	169	29	quick	quick	JJ
3334	169	30	link	link	NN
3334	169	31	”	"	''
3334	169	32	was	be	VBD
3334	169	33	created	create	VBN
3334	169	34	to	to	IN
3334	169	35	the	the	DT
3334	169	36	target	target	NN
3334	169	37	page	page	NN
3334	169	38	for	for	IN
3334	169	39	get-	get-	RB
3334	169	40	ting	te	VBG
3334	169	41	a	a	DT
3334	169	42	copy	copy	NN
3334	169	43	of	of	IN
3334	169	44	returns	return	NNS
3334	169	45	and	and	CC
3334	169	46	W-2	W-2	NNP
3334	169	47	forms	form	NNS
3334	169	48	and	and	CC
3334	169	49	synonyms	synonyms	NN
3334	169	50	were	be	VBD
3334	169	51	added	add	VBN
3334	169	52	to	to	IN
3334	169	53	the	the	DT
3334	169	54	thesaurus	thesaurus	NN
3334	169	55	to	to	TO
3334	169	56	prioritize	prioritize	VB
3334	169	57	related	related	JJ
3334	169	58	content	content	NN
3334	169	59	for	for	IN
3334	169	60	any	any	DT
3334	169	61	query	query	NN
3334	169	62	containing	contain	VBG
3334	169	63	the	the	DT
3334	169	64	word	word	NN
3334	169	65	“	"	``
3334	169	66	copy	copy	NN
3334	169	67	.	.	.
3334	169	68	”	"	''
3334	169	69	d	d	NN
3334	169	70	)	)	-RRB-
3334	169	71	Requests	Requests	NNPS
3334	169	72	for	for	IN
3334	169	73	1040X	1040x	CD
3334	169	74	or	or	CC
3334	169	75	1040EZ	1040ez	CD
3334	169	76	forms	form	NNS
3334	169	77	or	or	CC
3334	169	78	instructions	instruction	NNS
3334	169	79	Tool	Tool	NNP
3334	169	80	used	use	VBD
3334	169	81	:	:	:
3334	169	82	Query	query	NN
3334	169	83	enhancement	enhancement	NN
3334	169	84	Synonyms	Synonyms	NNP
3334	169	85	were	be	VBD
3334	169	86	added	add	VBN
3334	169	87	to	to	IN
3334	169	88	the	the	DT
3334	169	89	thesaurus	thesaurus	NNP
3334	169	90	to	to	TO
3334	169	91	address	address	VB
3334	169	92	both	both	CC
3334	169	93	the	the	DT
3334	169	94	variations	variation	NNS
3334	169	95	on	on	IN
3334	169	96	how	how	WRB
3334	169	97	users	user	NNS
3334	169	98	requested	request	VBD
3334	169	99	the	the	DT
3334	169	100	1040X	1040X	NNP
3334	169	101	and	and	CC
3334	169	102	1040EZ	1040ez	CD
3334	169	103	forms	form	NNS
3334	169	104	and	and	CC
3334	169	105	instructions	instruction	NNS
3334	169	106	,	,	,
3334	169	107	and	and	CC
3334	169	108	the	the	DT
3334	169	109	inconsisten-	inconsisten-	NN
3334	169	110	cies	cie	NNS
3334	169	111	in	in	IN
3334	169	112	the	the	DT
3334	169	113	titling	titling	NN
3334	169	114	of	of	IN
3334	169	115	these	these	DT
3334	169	116	documents	document	NNS
3334	169	117	(	(	-LRB-
3334	169	118	for	for	IN
3334	169	119	example	example	NN
3334	169	120	,	,	,
3334	169	121	the	the	DT
3334	169	122	form	form	NN
3334	169	123	and	and	CC
3334	169	124	the	the	DT
3334	169	125	instructions	instruction	NNS
3334	169	126	have	have	VBP
3334	169	127	different	different	JJ
3334	169	128	variations	variation	NNS
3334	169	129	of	of	IN
3334	169	130	the	the	DT
3334	169	131	compound	compound	NN
3334	169	132	name	name	NN
3334	169	133	)	)	-RRB-
3334	169	134	.	.	.
3334	170	1	■	■	NFP
3334	170	2	Results	result	NNS
3334	170	3	In	in	IN
3334	170	4	2004	2004	CD
3334	170	5	,	,	,
3334	170	6	approximately	approximately	RB
3334	170	7	4,200	4,200	CD
3334	170	8	contacts	contact	NNS
3334	170	9	were	be	VBD
3334	170	10	reviewed	review	VBN
3334	170	11	with	with	IN
3334	170	12	the	the	DT
3334	170	13	Help	Help	NNP
3334	170	14	Desk	Desk	NNP
3334	170	15	during	during	IN
3334	170	16	the	the	DT
3334	170	17	same	same	JJ
3334	170	18	time	time	NN
3334	170	19	period	period	NN
3334	170	20	(	(	-LRB-
3334	170	21	the	the	DT
3334	170	22	week	week	NN
3334	170	23	before	before	IN
3334	170	24	April	April	NNP
3334	170	25	15	15	CD
3334	170	26	)	)	-RRB-
3334	170	27	to	to	TO
3334	170	28	see	see	VB
3334	170	29	whether	whether	IN
3334	170	30	the	the	DT
3334	170	31	changes	change	NNS
3334	170	32	actually	actually	RB
3334	170	33	did	do	VBD
3334	170	34	help	help	VB
3334	170	35	users	user	NNS
3334	170	36	find	find	VB
3334	170	37	the	the	DT
3334	170	38	information	information	NN
3334	170	39	.	.	.
3334	171	1	It	-PRON-	PRP
3334	171	2	should	should	MD
3334	171	3	be	be	VB
3334	171	4	noted	note	VBN
3334	171	5	that	that	IN
3334	171	6	,	,	,
3334	171	7	during	during	IN
3334	171	8	this	this	DT
3334	171	9	period	period	NN
3334	171	10	from	from	IN
3334	171	11	April	April	NNP
3334	171	12	2003	2003	CD
3334	171	13	to	to	IN
3334	171	14	April	April	NNP
3334	171	15	2004	2004	CD
3334	171	16	,	,	,
3334	171	17	many	many	JJ
3334	171	18	other	other	JJ
3334	171	19	improvements	improvement	NNS
3334	171	20	to	to	IN
3334	171	21	the	the	DT
3334	171	22	user	user	NN
3334	171	23	search	search	NN
3334	171	24	experience	experience	NN
3334	171	25	based	base	VBN
3334	171	26	on	on	IN
3334	171	27	the	the	DT
3334	171	28	methodology	methodology	NN
3334	171	29	were	be	VBD
3334	171	30	deployed	deploy	VBN
3334	171	31	.	.	.
3334	172	1	Although	although	IN
3334	172	2	the	the	DT
3334	172	3	number	number	NN
3334	172	4	of	of	IN
3334	172	5	visits	visit	NNS
3334	172	6	to	to	IN
3334	172	7	IRS.gov	irs.gov	VB
3334	172	8	increased	increase	VBN
3334	172	9	by	by	IN
3334	172	10	approximately	approximately	RB
3334	172	11	50	50	CD
3334	172	12	percent	percent	NN
3334	172	13	compared	compare	VBN
3334	172	14	with	with	IN
3334	172	15	the	the	DT
3334	172	16	same	same	JJ
3334	172	17	period	period	NN
3334	172	18	in	in	IN
3334	172	19	2003	2003	CD
3334	172	20	,	,	,
3334	172	21	the	the	DT
3334	172	22	total	total	JJ
3334	172	23	number	number	NN
3334	172	24	of	of	IN
3334	172	25	contacts	contact	NNS
3334	172	26	with	with	IN
3334	172	27	the	the	DT
3334	172	28	Help	Help	NNP
3334	172	29	Desk	Desk	NNP
3334	172	30	decreased	decrease	VBD
3334	172	31	by	by	IN
3334	172	32	47	47	CD
3334	172	33	percent	percent	NN
3334	172	34	(	(	-LRB-
3334	172	35	there	there	EX
3334	172	36	were	be	VBD
3334	172	37	approximately	approximately	RB
3334	172	38	9,800	9,800	CD
3334	172	39	contacts	contact	NNS
3334	172	40	in	in	IN
3334	172	41	this	this	DT
3334	172	42	period	period	NN
3334	172	43	in	in	IN
3334	172	44	2003	2003	CD
3334	172	45	)	)	-RRB-
3334	172	46	.	.	.
3334	173	1	The	the	DT
3334	173	2	results	result	NNS
3334	173	3	for	for	IN
3334	173	4	the	the	DT
3334	173	5	specific	specific	JJ
3334	173	6	improvements	improvement	NNS
3334	173	7	are	be	VBP
3334	173	8	shown	show	VBN
3334	173	9	in	in	IN
3334	173	10	table	table	NN
3334	173	11	5	5	CD
3334	173	12	.	.	.
3334	174	1	The	the	DT
3334	174	2	average	average	JJ
3334	174	3	decrease	decrease	NN
3334	174	4	in	in	IN
3334	174	5	contacts	contact	NNS
3334	174	6	for	for	IN
3334	174	7	those	those	DT
3334	174	8	four	four	CD
3334	174	9	topics	topic	NNS
3334	174	10	was	be	VBD
3334	174	11	68	68	CD
3334	174	12	percent	percent	NN
3334	174	13	,	,	,
3334	174	14	compared	compare	VBN
3334	174	15	with	with	IN
3334	174	16	the	the	DT
3334	174	17	average	average	JJ
3334	174	18	decrease	decrease	NN
3334	174	19	of	of	IN
3334	174	20	47	47	CD
3334	174	21	percent	percent	NN
3334	174	22	.	.	.
3334	175	1	This	this	DT
3334	175	2	approach	approach	NN
3334	175	3	has	have	VBZ
3334	175	4	significantly	significantly	RB
3334	175	5	improved	improve	VBN
3334	175	6	the	the	DT
3334	175	7	user	user	NN
3334	175	8	experience	experience	NN
3334	175	9	by	by	IN
3334	175	10	identifying	identify	VBG
3334	175	11	and	and	CC
3334	175	12	addressing	address	VBG
3334	175	13	subject	subject	JJ
3334	175	14	areas	area	NNS
3334	175	15	users	user	NNS
3334	175	16	have	have	VBP
3334	175	17	trouble	trouble	NN
3334	175	18	finding	find	VBG
3334	175	19	or	or	CC
3334	175	20	understanding	understanding	NN
3334	175	21	on	on	IN
3334	175	22	IRS.gov	IRS.gov	NNP
3334	175	23	,	,	,
3334	175	24	eliminating	eliminate	VBG
3334	175	25	the	the	DT
3334	175	26	need	need	NN
3334	175	27	for	for	IN
3334	175	28	them	-PRON-	PRP
3334	175	29	to	to	TO
3334	175	30	contact	contact	VB
3334	175	31	the	the	DT
3334	175	32	Help	Help	NNP
3334	175	33	Desk	Desk	NNP
3334	175	34	.	.	.
3334	176	1	As	as	IN
3334	176	2	a	a	DT
3334	176	3	result	result	NN
3334	176	4	,	,	,
3334	176	5	an	an	DT
3334	176	6	increase	increase	NN
3334	176	7	of	of	IN
3334	176	8	resources	resource	NNS
3334	176	9	at	at	IN
3334	176	10	the	the	DT
3334	176	11	Help	Help	NNP
3334	176	12	Desk	Desk	NNP
3334	176	13	was	be	VBD
3334	176	14	avoided	avoid	VBN
3334	176	15	and	and	CC
3334	176	16	,	,	,
3334	176	17	hopefully	hopefully	RB
3334	176	18	,	,	,
3334	176	19	user	user	NN
3334	176	20	satisfaction	satisfaction	NN
3334	176	21	improved	improve	VBD
3334	176	22	.	.	.
3334	177	1	86	86	CD
3334	177	2	INFORMATION	INFORMATION	NNS
3334	177	3	TECHNOLOGY	technology	NN
3334	177	4	AND	and	CC
3334	177	5	LIBRARIES	LIBRARIES	NNP
3334	177	6	|	|	JJ
3334	177	7	JUNE	JUNE	NNP
3334	177	8	2006	2006	CD
3334	177	9	■	■	NFP
3334	177	10	Conclusions	Conclusions	NNPS
3334	177	11	While	while	IN
3334	177	12	the	the	DT
3334	177	13	case	case	NN
3334	177	14	presented	present	VBN
3334	177	15	in	in	IN
3334	177	16	this	this	DT
3334	177	17	article	article	NN
3334	177	18	was	be	VBD
3334	177	19	specific	specific	JJ
3334	177	20	to	to	IN
3334	177	21	IRS.gov	IRS.gov	NNP
3334	177	22	,	,	,
3334	177	23	the	the	DT
3334	177	24	methodol-	methodol-	JJ
3334	177	25	ogy	ogy	NN
3334	177	26	itself	-PRON-	PRP
3334	177	27	has	have	VBZ
3334	177	28	wide	wide	JJ
3334	177	29	appli-	appli-	NNP
3334	177	30	cation	cation	NN
3334	177	31	across	across	IN
3334	177	32	domains	domain	NNS
3334	177	33	.	.	.
3334	178	1	Customer	customer	NN
3334	178	2	service	service	NN
3334	178	3	for	for	IN
3334	178	4	most	most	JJS
3334	178	5	government	government	NN
3334	178	6	and	and	CC
3334	178	7	commercial	commercial	JJ
3334	178	8	organizations	organization	NNS
3334	178	9	depends	depend	VBZ
3334	178	10	on	on	IN
3334	178	11	providing	provide	VBG
3334	178	12	users	user	NNS
3334	178	13	with	with	IN
3334	178	14	relevant	relevant	JJ
3334	178	15	infor-	infor-	NNP
3334	178	16	mation	mation	NN
3334	178	17	effectively	effectively	RB
3334	178	18	and	and	CC
3334	178	19	efficiently	efficiently	RB
3334	178	20	.	.	.
3334	179	1	There	there	EX
3334	179	2	are	be	VBP
3334	179	3	many	many	JJ
3334	179	4	aspects	aspect	NNS
3334	179	5	to	to	IN
3334	179	6	achieving	achieve	VBG
3334	179	7	this	this	DT
3334	179	8	elusive	elusive	JJ
3334	179	9	goal	goal	NN
3334	179	10	of	of	IN
3334	179	11	matching	match	VBG
3334	179	12	users	user	NNS
3334	179	13	with	with	IN
3334	179	14	the	the	DT
3334	179	15	specific	specific	JJ
3334	179	16	information	information	NN
3334	179	17	they	-PRON-	PRP
3334	179	18	need	need	VBP
3334	179	19	.	.	.
3334	180	1	In	in	IN
3334	180	2	this	this	DT
3334	180	3	paper	paper	NN
3334	180	4	,	,	,
3334	180	5	it	-PRON-	PRP
3334	180	6	has	have	VBZ
3334	180	7	been	be	VBN
3334	180	8	demonstrated	demonstrate	VBN
3334	180	9	that	that	IN
3334	180	10	,	,	,
3334	180	11	rather	rather	RB
3334	180	12	than	than	IN
3334	180	13	focusing	focus	VBG
3334	180	14	just	just	RB
3334	180	15	on	on	IN
3334	180	16	optimizing	optimize	VBG
3334	180	17	the	the	DT
3334	180	18	search	search	NN
3334	180	19	engine	engine	NN
3334	180	20	or	or	CC
3334	180	21	developing	develop	VBG
3334	180	22	a	a	DT
3334	180	23	metadata	metadata	NN
3334	180	24	-	-	HYPH
3334	180	25	based	base	VBN
3334	180	26	solution	solution	NN
3334	180	27	,	,	,
3334	180	28	it	-PRON-	PRP
3334	180	29	is	be	VBZ
3334	180	30	essential	essential	JJ
3334	180	31	to	to	TO
3334	180	32	view	view	VB
3334	180	33	the	the	DT
3334	180	34	user	user	NN
3334	180	35	search	search	NN
3334	180	36	experience	experience	NN
3334	180	37	from	from	IN
3334	180	38	the	the	DT
3334	180	39	time	time	NN
3334	180	40	content	content	NN
3334	180	41	is	be	VBZ
3334	180	42	created	create	VBN
3334	180	43	to	to	IN
3334	180	44	the	the	DT
3334	180	45	moment	moment	NN
3334	180	46	when	when	WRB
3334	180	47	users	user	NNS
3334	180	48	have	have	VBP
3334	180	49	truly	truly	RB
3334	180	50	found	find	VBN
3334	180	51	the	the	DT
3334	180	52	answer	answer	NN
3334	180	53	to	to	IN
3334	180	54	their	-PRON-	PRP$
3334	180	55	information	information	NN
3334	180	56	needs	need	NNS
3334	180	57	.	.	.
3334	181	1	There	there	EX
3334	181	2	is	be	VBZ
3334	181	3	no	no	DT
3334	181	4	one	one	CD
3334	181	5	surefire	surefire	NN
3334	181	6	solution	solution	NN
3334	181	7	,	,	,
3334	181	8	and	and	CC
3334	181	9	one	one	PRP
3334	181	10	should	should	MD
3334	181	11	not	not	RB
3334	181	12	assume	assume	VB
3334	181	13	that	that	IN
3334	181	14	enhanced	enhanced	JJ
3334	181	15	metadata	metadata	NN
3334	181	16	or	or	CC
3334	181	17	a	a	DT
3334	181	18	new	new	JJ
3334	181	19	search	search	NN
3334	181	20	engine	engine	NN
3334	181	21	is	be	VBZ
3334	181	22	the	the	DT
3334	181	23	only	only	JJ
3334	181	24	solution	solution	NN
3334	181	25	to	to	TO
3334	181	26	retrieval	retrieval	VB
3334	181	27	problems	problem	NNS
3334	181	28	.	.	.
3334	182	1	The	the	DT
3334	182	2	methodology	methodology	NN
3334	182	3	described	describe	VBN
3334	182	4	in	in	IN
3334	182	5	this	this	DT
3334	182	6	paper	paper	NN
3334	182	7	assumes	assume	VBZ
3334	182	8	that	that	IN
3334	182	9	users	user	NNS
3334	182	10	,	,	,
3334	182	11	especially	especially	RB
3334	182	12	infrequent	infrequent	JJ
3334	182	13	users	user	NNS
3334	182	14	of	of	IN
3334	182	15	public	public	JJ
3334	182	16	Web	web	NN
3334	182	17	sites	site	NNS
3334	182	18	,	,	,
3334	182	19	do	do	VBP
3334	182	20	not	not	RB
3334	182	21	wish	wish	VB
3334	182	22	to	to	TO
3334	182	23	become	become	VB
3334	182	24	search	search	NN
3334	182	25	experts	expert	NNS
3334	182	26	;	;	:
3334	182	27	that	that	IN
3334	182	28	intuitive	intuitive	JJ
3334	182	29	interfaces	interface	NNS
3334	182	30	and	and	CC
3334	182	31	meaningful	meaningful	JJ
3334	182	32	results	result	NNS
3334	182	33	displays	display	NNS
3334	182	34	contribute	contribute	VBP
3334	182	35	to	to	IN
3334	182	36	a	a	DT
3334	182	37	successful	successful	JJ
3334	182	38	user	user	NN
3334	182	39	experience	experience	NN
3334	182	40	;	;	,
3334	182	41	and	and	CC
3334	182	42	that	that	IN
3334	182	43	keeping	keep	VBG
3334	182	44	business	business	NN
3334	182	45	owners	owner	NNS
3334	182	46	involved	involve	VBN
3334	182	47	is	be	VBZ
3334	182	48	important	important	JJ
3334	182	49	.	.	.
3334	183	1	The	the	DT
3334	183	2	methodology	methodology	NN
3334	183	3	is	be	VBZ
3334	183	4	based	base	VBN
3334	183	5	on	on	IN
3334	183	6	understanding	understand	VBG
3334	183	7	the	the	DT
3334	183	8	behavior	behavior	NN
3334	183	9	of	of	IN
3334	183	10	a	a	DT
3334	183	11	site	site	NN
3334	183	12	’s	’s	POS
3334	183	13	users	user	NNS
3334	183	14	in	in	IN
3334	183	15	order	order	NN
3334	183	16	to	to	TO
3334	183	17	identify	identify	VB
3334	183	18	barriers	barrier	NNS
3334	183	19	to	to	IN
3334	183	20	a	a	DT
3334	183	21	successful	successful	JJ
3334	183	22	search	search	NN
3334	183	23	experience	experience	NN
3334	183	24	,	,	,
3334	183	25	and	and	CC
3334	183	26	on	on	IN
3334	183	27	understand-	understand-	NNP
3334	183	28	ing	e	VBG
3334	183	29	the	the	DT
3334	183	30	needs	need	NNS
3334	183	31	of	of	IN
3334	183	32	business	business	NN
3334	183	33	owners	owner	NNS
3334	183	34	.	.	.
3334	184	1	The	the	DT
3334	184	2	methodology	methodology	NN
3334	184	3	focuses	focus	VBZ
3334	184	4	on	on	IN
3334	184	5	adapting	adapt	VBG
3334	184	6	the	the	DT
3334	184	7	site	site	NN
3334	184	8	to	to	IN
3334	184	9	its	-PRON-	PRP$
3334	184	10	users	user	NNS
3334	184	11	(	(	-LRB-
3334	184	12	rather	rather	RB
3334	184	13	than	than	IN
3334	184	14	vice	vice	NN
3334	184	15	versa	versa	RB
3334	184	16	)	)	-RRB-
3334	184	17	through	through	IN
3334	184	18	document	document	NN
3334	184	19	modification	modification	NN
3334	184	20	,	,	,
3334	184	21	improved	improve	VBN
3334	184	22	content	content	NN
3334	184	23	-	-	HYPH
3334	184	24	development	development	NN
3334	184	25	processes	process	NNS
3334	184	26	,	,	,
3334	184	27	query	query	NN
3334	184	28	enhancement	enhancement	NN
3334	184	29	,	,	,
3334	184	30	and	and	CC
3334	184	31	targeted	target	VBN
3334	184	32	search	search	NN
3334	184	33	improvement	improvement	NN
3334	184	34	.	.	.
3334	185	1	It	-PRON-	PRP
3334	185	2	includes	include	VBZ
3334	185	3	improve-	improve-	NN
3334	185	4	ments	ment	NNS
3334	185	5	to	to	IN
3334	185	6	the	the	DT
3334	185	7	results	result	NNS
3334	185	8	phase	phase	NN
3334	185	9	of	of	IN
3334	185	10	the	the	DT
3334	185	11	search	search	NN
3334	185	12	process	process	NN
3334	185	13	,	,	,
3334	185	14	such	such	JJ
3334	185	15	as	as	IN
3334	185	16	improved	improved	JJ
3334	185	17	titles	title	NNS
3334	185	18	and	and	CC
3334	185	19	summaries	summary	NNS
3334	185	20	,	,	,
3334	185	21	as	as	RB
3334	185	22	well	well	RB
3334	185	23	as	as	IN
3334	185	24	to	to	IN
3334	185	25	the	the	DT
3334	185	26	search-	search-	JJ
3334	185	27	and	and	CC
3334	185	28	-	-	HYPH
3334	185	29	retrieval	retrieval	NN
3334	185	30	phase	phase	NN
3334	185	31	.	.	.
3334	186	1	This	this	DT
3334	186	2	toolkit	toolkit	NN
3334	186	3	-	-	HYPH
3334	186	4	based	base	VBN
3334	186	5	approach	approach	NN
3334	186	6	is	be	VBZ
3334	186	7	effective	effective	JJ
3334	186	8	and	and	CC
3334	186	9	low	low	JJ
3334	186	10	-	-	HYPH
3334	186	11	cost	cost	NN
3334	186	12	.	.	.
3334	187	1	It	-PRON-	PRP
3334	187	2	has	have	VBZ
3334	187	3	been	be	VBN
3334	187	4	used	use	VBN
3334	187	5	over	over	IN
3334	187	6	the	the	DT
3334	187	7	past	past	JJ
3334	187	8	four	four	CD
3334	187	9	years	year	NNS
3334	187	10	to	to	TO
3334	187	11	improve	improve	VB
3334	187	12	the	the	DT
3334	187	13	user	user	NN
3334	187	14	search	search	NN
3334	187	15	experience	experience	NN
3334	187	16	significantly	significantly	RB
3334	187	17	for	for	IN
3334	187	18	the	the	DT
3334	187	19	millions	million	NNS
3334	187	20	of	of	IN
3334	187	21	IRS.gov	IRS.gov	NNP
3334	187	22	users	user	NNS
3334	187	23	.	.	.
3334	188	1	Interesting	interesting	JJ
3334	188	2	follow	follow	NN
3334	188	3	-	-	HYPH
3334	188	4	on	on	RP
3334	188	5	research	research	NN
3334	188	6	could	could	MD
3334	188	7	focus	focus	VB
3334	188	8	on	on	IN
3334	188	9	identifying	identify	VBG
3334	188	10	to	to	IN
3334	188	11	what	what	WDT
3334	188	12	degree	degree	NN
3334	188	13	this	this	DT
3334	188	14	methodology	methodology	NN
3334	188	15	can	can	MD
3334	188	16	be	be	VB
3334	188	17	automated	automate	VBN
3334	188	18	and	and	CC
3334	188	19	how	how	WRB
3334	188	20	to	to	TO
3334	188	21	leverage	leverage	VB
3334	188	22	new	new	JJ
3334	188	23	tools	tool	NNS
3334	188	24	to	to	TO
3334	188	25	pro-	pro-	VB
3334	188	26	vide	vide	NN
3334	188	27	automated	automate	VBN
3334	188	28	support	support	NN
3334	188	29	for	for	IN
3334	188	30	usage	usage	NN
3334	188	31	log	log	NN
3334	188	32	analysis	analysis	NN
3334	188	33	(	(	-LRB-
3334	188	34	such	such	JJ
3334	188	35	as	as	IN
3334	188	36	MondoSearch	MondoSearch	NNP
3334	188	37	by	by	IN
3334	188	38	Mondosoft	Mondosoft	NNP
3334	188	39	)	)	-RRB-
3334	188	40	.	.	.
3334	189	1	It	-PRON-	PRP
3334	189	2	is	be	VBZ
3334	189	3	clear	clear	JJ
3334	189	4	from	from	IN
3334	189	5	this	this	DT
3334	189	6	case	case	NN
3334	189	7	study	study	NN
3334	189	8	that	that	IN
3334	189	9	it	-PRON-	PRP
3334	189	10	is	be	VBZ
3334	189	11	time	time	NN
3334	189	12	to	to	TO
3334	189	13	apply	apply	VB
3334	189	14	systems	system	NNS
3334	189	15	engineering	engineering	NN
3334	189	16	rigor	rigor	NN
3334	189	17	to	to	IN
3334	189	18	search	search	NN
3334	189	19	-	-	HYPH
3334	189	20	experience	experience	NN
3334	189	21	improve-	improve-	NN
3334	189	22	ment	ment	NN
3334	189	23	.	.	.
3334	190	1	This	this	DT
3334	190	2	approach	approach	NN
3334	190	3	confirms	confirm	VBZ
3334	190	4	the	the	DT
3334	190	5	need	need	NN
3334	190	6	to	to	TO
3334	190	7	extend	extend	VB
3334	190	8	metrics	metric	NNS
3334	190	9	for	for	IN
3334	190	10	evaluating	evaluate	VBG
3334	190	11	search	search	NN
3334	190	12	beyond	beyond	IN
3334	190	13	precision	precision	NN
3334	190	14	and	and	CC
3334	190	15	recall	recall	NN
3334	190	16	to	to	TO
3334	190	17	include	include	VB
3334	190	18	the	the	DT
3334	190	19	totality	totality	NN
3334	190	20	of	of	IN
3334	190	21	the	the	DT
3334	190	22	search	search	NN
3334	190	23	experience	experience	NN
3334	190	24	.	.	.
3334	191	1	■	■	NFP
3334	191	2	Future	future	JJ
3334	191	3	work	work	NN
3334	191	4	Teleporting	Teleporting	NNP
3334	191	5	has	have	VBZ
3334	191	6	been	be	VBN
3334	191	7	defined	define	VBN
3334	191	8	as	as	IN
3334	191	9	an	an	DT
3334	191	10	approach	approach	NN
3334	191	11	in	in	IN
3334	191	12	which	which	WDT
3334	191	13	users	user	NNS
3334	191	14	try	try	VBP
3334	191	15	to	to	TO
3334	191	16	jump	jump	VB
3334	191	17	directly	directly	RB
3334	191	18	to	to	IN
3334	191	19	their	-PRON-	PRP$
3334	191	20	information	information	NN
3334	191	21	targets.14	targets.14	NNP
3334	191	22	Trying	try	VBG
3334	191	23	to	to	TO
3334	191	24	achieve	achieve	VB
3334	191	25	perfect	perfect	JJ
3334	191	26	search	search	NN
3334	191	27	results	result	NNS
3334	191	28	supports	support	VBZ
3334	191	29	the	the	DT
3334	191	30	infor-	infor-	JJ
3334	191	31	mation	mation	NN
3334	191	32	-	-	HYPH
3334	191	33	seeking	seek	VBG
3334	191	34	strategy	strategy	NN
3334	191	35	of	of	IN
3334	191	36	teleporting	teleporting	NN
3334	191	37	.	.	.
3334	192	1	But	but	CC
3334	192	2	the	the	DT
3334	192	3	search	search	NN
3334	192	4	process	process	NN
3334	192	5	may	may	MD
3334	192	6	involve	involve	VB
3334	192	7	more	more	JJR
3334	192	8	than	than	IN
3334	192	9	a	a	DT
3334	192	10	single	single	JJ
3334	192	11	search	search	NN
3334	192	12	.	.	.
3334	193	1	People	People	NNS
3334	193	2	often	often	RB
3334	193	3	conduct	conduct	VBP
3334	193	4	“	"	``
3334	193	5	a	a	DT
3334	193	6	series	series	NN
3334	193	7	of	of	IN
3334	193	8	interconnected	interconnected	JJ
3334	193	9	but	but	CC
3334	193	10	diverse	diverse	JJ
3334	193	11	searches	search	NNS
3334	193	12	on	on	IN
3334	193	13	a	a	DT
3334	193	14	single	single	JJ
3334	193	15	,	,	,
3334	193	16	problem	problem	NN
3334	193	17	-	-	HYPH
3334	193	18	based	base	VBN
3334	193	19	theme	theme	NN
3334	193	20	,	,	,
3334	193	21	rather	rather	RB
3334	193	22	than	than	IN
3334	193	23	one	one	CD
3334	193	24	extended	extend	VBN
3334	193	25	search	search	NN
3334	193	26	session	session	NN
3334	193	27	per	per	IN
3334	193	28	task	task	NN
3334	193	29	.	.	.
3334	193	30	”15	”15	UH
3334	193	31	This	this	DT
3334	193	32	approach	approach	NN
3334	193	33	is	be	VBZ
3334	193	34	similar	similar	JJ
3334	193	35	to	to	IN
3334	193	36	the	the	DT
3334	193	37	sport	sport	NN
3334	193	38	of	of	IN
3334	193	39	orienteering	orienteere	VBG
3334	193	40	with	with	IN
3334	193	41	searchers	searcher	NNS
3334	193	42	using	use	VBG
3334	193	43	data	datum	NNS
3334	193	44	from	from	IN
3334	193	45	their	-PRON-	PRP$
3334	193	46	present	present	JJ
3334	193	47	situation	situation	NN
3334	193	48	to	to	TO
3334	193	49	determine	determine	VB
3334	193	50	where	where	WRB
3334	193	51	to	to	TO
3334	193	52	go	go	VB
3334	193	53	next	next	RB
3334	193	54	—	—	:
3334	193	55	that	that	RB
3334	193	56	is	is	RB
3334	193	57	,	,	,
3334	193	58	looking	look	VBG
3334	193	59	for	for	IN
3334	193	60	an	an	DT
3334	193	61	overview	overview	NN
3334	193	62	first	first	RB
3334	193	63	and	and	CC
3334	193	64	then	then	RB
3334	193	65	submitting	submit	VBG
3334	193	66	more	more	RBR
3334	193	67	detailed	detailed	JJ
3334	193	68	searches	search	NNS
3334	193	69	.	.	.
3334	194	1	Given	give	VBN
3334	194	2	the	the	DT
3334	194	3	general	general	JJ
3334	194	4	,	,	,
3334	194	5	nonspecific	nonspecific	JJ
3334	194	6	nature	nature	NN
3334	194	7	of	of	IN
3334	194	8	the	the	DT
3334	194	9	short	short	JJ
3334	194	10	queries	query	NNS
3334	194	11	submitted	submit	VBN
3334	194	12	by	by	IN
3334	194	13	IRS.gov	irs.gov	NN
3334	194	14	users	user	NNS
3334	194	15	,	,	,
3334	194	16	the	the	DT
3334	194	17	orienteering	orienteere	VBG
3334	194	18	approach	approach	NN
3334	194	19	may	may	MD
3334	194	20	well	well	RB
3334	194	21	describe	describe	VB
3334	194	22	the	the	DT
3334	194	23	information	information	NN
3334	194	24	-	-	HYPH
3334	194	25	seeking	seek	VBG
3334	194	26	behaviors	behavior	NNS
3334	194	27	of	of	IN
3334	194	28	many	many	JJ
3334	194	29	users	user	NNS
3334	194	30	.	.	.
3334	195	1	This	this	DT
3334	195	2	paper	paper	NN
3334	195	3	is	be	VBZ
3334	195	4	limited	limit	VBN
3334	195	5	to	to	IN
3334	195	6	the	the	DT
3334	195	7	improvement	improvement	NN
3334	195	8	of	of	IN
3334	195	9	search	search	NN
3334	195	10	results	result	NNS
3334	195	11	for	for	IN
3334	195	12	individual	individual	JJ
3334	195	13	searches	search	NNS
3334	195	14	,	,	,
3334	195	15	but	but	CC
3334	195	16	the	the	DT
3334	195	17	need	need	NN
3334	195	18	to	to	TO
3334	195	19	investigate	investigate	VB
3334	195	20	improving	improve	VBG
3334	195	21	the	the	DT
3334	195	22	search	search	NN
3334	195	23	experience	experience	NN
3334	195	24	to	to	TO
3334	195	25	support	support	VB
3334	195	26	orienteering	orienteere	VBG
3334	195	27	behavior	behavior	NN
3334	195	28	is	be	VBZ
3334	195	29	acknowledged	acknowledge	VBN
3334	195	30	.	.	.
3334	196	1	Future	future	JJ
3334	196	2	research	research	NN
3334	196	3	will	will	MD
3334	196	4	investi-	investi-	VB
3334	196	5	gate	gate	VB
3334	196	6	how	how	WRB
3334	196	7	to	to	TO
3334	196	8	leverage	leverage	VB
3334	196	9	the	the	DT
3334	196	10	theoretical	theoretical	JJ
3334	196	11	models	model	NNS
3334	196	12	of	of	IN
3334	196	13	the	the	DT
3334	196	14	infor-	infor-	JJ
3334	196	15	mation	mation	NN
3334	196	16	-	-	HYPH
3334	196	17	search	search	NN
3334	196	18	process	process	NN
3334	196	19	,	,	,
3334	196	20	such	such	JJ
3334	196	21	as	as	IN
3334	196	22	the	the	DT
3334	196	23	anomalous	anomalous	JJ
3334	196	24	states	state	NNS
3334	196	25	of	of	IN
3334	196	26	knowledge	knowledge	NN
3334	196	27	(	(	-LRB-
3334	196	28	ASK	ASK	NNP
3334	196	29	)	)	-RRB-
3334	196	30	underlying	underlie	VBG
3334	196	31	information	information	NN
3334	196	32	needs	need	NNS
3334	196	33	and	and	CC
3334	196	34	the	the	DT
3334	196	35	Information	Information	NNP
3334	196	36	Search	Search	NNP
3334	196	37	Process	Process	NNP
3334	196	38	model.16	model.16	NNP
3334	196	39	References	References	NNPS
3334	196	40	and	and	CC
3334	196	41	notes	note	VBZ
3334	196	42	1	1	CD
3334	196	43	.	.	.
3334	197	1	“	"	``
3334	197	2	Common	Common	NNP
3334	197	3	Evaluation	Evaluation	NNP
3334	197	4	Measures	measure	NNS
3334	197	5	,	,	,
3334	197	6	”	"	''
3334	197	7	The	the	DT
3334	197	8	Thirteenth	Thirteenth	NNP
3334	197	9	Text	Text	NNP
3334	197	10	Retrieval	Retrieval	NNP
3334	197	11	Conference	Conference	NNP
3334	197	12	,	,	,
3334	197	13	NIST	NIST	NNP
3334	197	14	Special	Special	NNP
3334	197	15	Publication	Publication	NNP
3334	197	16	SP	SP	NNP
3334	197	17	500	500	CD
3334	197	18	-	-	SYM
3334	197	19	261	261	CD
3334	197	20	(	(	-LRB-
3334	197	21	Gaith-	Gaith-	NNP
3334	197	22	ersburg	ersburg	NN
3334	197	23	,	,	,
3334	197	24	Va.	Virginia	NNP
3334	197	25	:	:	:
3334	197	26	National	National	NNP
3334	197	27	Institute	Institute	NNP
3334	197	28	of	of	IN
3334	197	29	Standards	Standards	NNPS
3334	197	30	and	and	CC
3334	197	31	Technology	Technology	NNP
3334	197	32	,	,	,
3334	197	33	2004	2004	CD
3334	197	34	)	)	-RRB-
3334	197	35	,	,	,
3334	197	36	appendix	appendix	NNP
3334	197	37	A.	A.	NNP
3334	198	1	2	2	LS
3334	198	2	.	.	.
3334	199	1	Kalervo	Kalervo	NNP
3334	199	2	Jarvelin	Jarvelin	NNP
3334	199	3	and	and	CC
3334	199	4	Peter	Peter	NNP
3334	199	5	Ingwersen	Ingwersen	NNP
3334	199	6	,	,	,
3334	199	7	“	"	``
3334	199	8	Information	Information	NNP
3334	199	9	-	-	HYPH
3334	199	10	Seek-	Seek-	NNP
3334	199	11	ing	ing	NNP
3334	199	12	Research	Research	NNP
3334	199	13	Needs	need	VBZ
3334	199	14	Extension	Extension	NNP
3334	199	15	towards	towards	IN
3334	199	16	Tasks	Tasks	NNPS
3334	199	17	and	and	CC
3334	199	18	Technol-	Technol-	NNP
3334	199	19	ogy	ogy	NN
3334	199	20	,	,	,
3334	199	21	”	"	''
3334	199	22	Information	Information	NNP
3334	199	23	Research	Research	NNP
3334	199	24	10	10	CD
3334	199	25	,	,	,
3334	199	26	no	no	UH
3334	199	27	.	.	.
3334	200	1	1	1	CD
3334	200	2	(	(	-LRB-
3334	200	3	2004	2004	CD
3334	200	4	)	)	-RRB-
3334	200	5	,	,	,
3334	200	6	http://InformationR	http://InformationR	NNP
3334	200	7	.net	.net	.
3334	200	8	/	/	SYM
3334	200	9	ir/10	ir/10	NN
3334	200	10	-	-	HYPH
3334	200	11	1	1	CD
3334	200	12	/	/	SYM
3334	200	13	paper212.html	paper212.html	NNS
3334	200	14	(	(	-LRB-
3334	200	15	accessed	access	VBN
3334	200	16	Feb.	February	NNP
3334	200	17	2	2	CD
3334	200	18	,	,	,
3334	200	19	2006	2006	CD
3334	200	20	)	)	-RRB-
3334	200	21	;	;	:
3334	200	22	K.	K.	NNP
3334	200	23	Fisher	Fisher	NNP
3334	200	24	,	,	,
3334	200	25	S.	S.	NNP
3334	200	26	Erdelez	Erdelez	NNP
3334	200	27	,	,	,
3334	200	28	and	and	CC
3334	200	29	L.	L.	NNP
3334	200	30	McKechnie	McKechnie	NNP
3334	200	31	,	,	,
3334	200	32	eds	eds	NNP
3334	200	33	.	.	NN
3334	200	34	,	,	,
3334	200	35	Theories	Theories	NNPS
3334	200	36	of	of	IN
3334	200	37	Information	Information	NNP
3334	200	38	Behavior	Behavior	NNP
3334	200	39	(	(	-LRB-
3334	200	40	Medford	Medford	NNP
3334	200	41	,	,	,
3334	200	42	N.J.	New Jersey	NNP
3334	200	43	:	:	:
3334	200	44	Information	Information	NNP
3334	200	45	Today	Today	NNP
3334	200	46	,	,	,
3334	200	47	2005	2005	CD
3334	200	48	)	)	-RRB-
3334	200	49	;	;	:
3334	200	50	T.	T.	NNP
3334	200	51	Saracevic	Saracevic	NNP
3334	200	52	and	and	CC
3334	200	53	Paul	Paul	NNP
3334	200	54	B.	B.	NNP
3334	200	55	Kantor	Kantor	NNP
3334	200	56	,	,	,
3334	200	57	“	"	``
3334	200	58	Studying	study	VBG
3334	200	59	the	the	DT
3334	200	60	Value	Value	NNP
3334	200	61	of	of	IN
3334	200	62	Library	Library	NNP
3334	200	63	and	and	CC
3334	200	64	Information	Information	NNP
3334	200	65	Services	Services	NNPS
3334	200	66	,	,	,
3334	200	67	Part	Part	NNP
3334	200	68	I	-PRON-	PRP
3334	200	69	:	:	:
3334	200	70	Establishing	establish	VBG
3334	200	71	a	a	DT
3334	200	72	Theoretical	Theoretical	NNP
3334	200	73	Framework	Framework	NNP
3334	200	74	,	,	,
3334	200	75	”	"	''
3334	200	76	Journal	Journal	NNP
3334	200	77	of	of	IN
3334	200	78	the	the	DT
3334	200	79	Ameri-	Ameri-	NNP
3334	200	80	can	can	MD
3334	200	81	Society	Society	NNP
3334	200	82	for	for	IN
3334	200	83	Information	Information	NNP
3334	200	84	Science	Science	NNP
3334	200	85	.	.	.
3334	201	1	48	48	CD
3334	201	2	,	,	,
3334	201	3	no	no	UH
3334	201	4	.	.	.
3334	202	1	6	6	CD
3334	202	2	(	(	-LRB-
3334	202	3	1997	1997	CD
3334	202	4	)	)	-RRB-
3334	202	5	:	:	:
3334	202	6	527–42	527–42	CD
3334	202	7	.	.	.
3334	203	1	Table	table	NN
3334	203	2	5	5	CD
3334	203	3	.	.	.
3334	204	1	Comparison	comparison	NN
3334	204	2	of	of	IN
3334	204	3	2004	2004	CD
3334	204	4	and	and	CC
3334	204	5	2003	2003	CD
3334	204	6	Help	Help	NNP
3334	204	7	Desk	Desk	NNP
3334	204	8	contacts	contact	VBZ
3334	204	9	Problem	problem	NN
3334	204	10	area	area	NN
3334	204	11	Number	Number	NNP
3334	204	12	of	of	IN
3334	204	13	contacts	contact	NNS
3334	204	14	2003	2003	CD
3334	204	15	Number	Number	NNP
3334	204	16	of	of	IN
3334	204	17	contacts	contact	NNS
3334	204	18	2004	2004	CD
3334	204	19	Change	Change	NNP
3334	204	20	1040X	1040X	NNP
3334	204	21	,	,	,
3334	204	22	1040EZ	1040ez	CD
3334	204	23	77	77	CD
3334	204	24	19	19	CD
3334	204	25	-75	-75	CD
3334	204	26	%	%	NN
3334	204	27	Prior	prior	JJ
3334	204	28	year	year	NN
3334	204	29	forms	form	VBZ
3334	204	30	480	480	CD
3334	204	31	103	103	CD
3334	204	32	-78	-78	HYPH
3334	204	33	%	%	NN
3334	204	34	Copy	Copy	NNP
3334	204	35	of	of	IN
3334	204	36	return	return	NN
3334	204	37	170	170	CD
3334	204	38	91	91	CD
3334	204	39	-47	-47	HYPH
3334	204	40	%	%	NN
3334	204	41	Where	where	WRB
3334	204	42	to	to	TO
3334	204	43	file	file	VB
3334	204	44	250	250	CD
3334	204	45	104	104	CD
3334	204	46	-58	-58	NNP
3334	204	47	%	%	NN
3334	204	48	Total	total	JJ
3334	204	49	977	977	CD
3334	204	50	317	317	CD
3334	204	51	-68	-68	NN
3334	204	52	%	%	NN
3334	204	53	ARTICLE	ARTICLE	NNP
3334	204	54	TITLE	TITLE	NNP
3334	204	55	|	|	NNP
3334	204	56	AUTHOR	AUTHOR	NNP
3334	204	57	87A	87A	NNP
3334	204	58	DYNAMIC	dynamic	NN
3334	204	59	METHODOLOGY	methodology	NN
3334	204	60	FOR	for	IN
3334	204	61	IMPROVING	improve	VBG
3334	204	62	THE	the	DT
3334	204	63	SEARCH	SEARCH	NNS
3334	204	64	EXPERIENCE	EXPERIENCE	NNP
3334	204	65	|	|	CD
3334	204	66	KERCHNER	kerchner	NN
3334	204	67	87	87	CD
3334	204	68	3	3	CD
3334	204	69	.	.	.
3334	205	1	Scott	Scott	NNP
3334	205	2	Nicholson	Nicholson	NNP
3334	205	3	,	,	,
3334	205	4	“	"	``
3334	205	5	A	a	DT
3334	205	6	Conceptual	Conceptual	NNP
3334	205	7	Framework	Framework	NNP
3334	205	8	for	for	IN
3334	205	9	the	the	DT
3334	205	10	Holistic	Holistic	NNP
3334	205	11	Measurement	Measurement	NNP
3334	205	12	and	and	CC
3334	205	13	Cumulative	Cumulative	NNP
3334	205	14	Evaluation	Evaluation	NNP
3334	205	15	of	of	IN
3334	205	16	Library	Library	NNP
3334	205	17	Services	Services	NNPS
3334	205	18	,	,	,
3334	205	19	”	"	''
3334	205	20	Journal	Journal	NNP
3334	205	21	of	of	IN
3334	205	22	Documentation	Documentation	NNP
3334	205	23	60	60	CD
3334	205	24	,	,	,
3334	205	25	no	no	UH
3334	205	26	.	.	.
3334	206	1	2	2	CD
3334	206	2	(	(	-LRB-
3334	206	3	2004	2004	CD
3334	206	4	)	)	-RRB-
3334	206	5	:	:	:
3334	206	6	164–82	164–82	CD
3334	206	7	.	.	.
3334	207	1	4	4	LS
3334	207	2	.	.	.
3334	208	1	Avra	Avra	NNP
3334	208	2	Michelson	Michelson	NNP
3334	208	3	and	and	CC
3334	208	4	Michael	Michael	NNP
3334	208	5	Olson	Olson	NNP
3334	208	6	,	,	,
3334	208	7	“	"	``
3334	208	8	Dynamically	dynamically	RB
3334	208	9	Enabling	enable	VBG
3334	208	10	Search	Search	NNP
3334	208	11	and	and	CC
3334	208	12	Discovery	Discovery	NNP
3334	208	13	TEM	TEM	NNP
3334	208	14	,	,	,
3334	208	15	”	"	''
3334	208	16	Internal	internal	JJ
3334	208	17	MITRE	MITRE	NNPS
3334	208	18	presen-	presen-	JJ
3334	208	19	tation	tation	NN
3334	208	20	,	,	,
3334	208	21	McLean	McLean	NNP
3334	208	22	,	,	,
3334	208	23	Va.	Virginia	NNP
3334	208	24	,	,	,
3334	208	25	Mar.	March	NNP
3334	209	1	30	30	CD
3334	209	2	,	,	,
3334	209	3	2005	2005	CD
3334	209	4	.	.	.
3334	210	1	5	5	CD
3334	210	2	.	.	.
3334	211	1	Lawrence	Lawrence	NNP
3334	211	2	E.	E.	NNP
3334	211	3	Leonard	Leonard	NNP
3334	211	4	,	,	,
3334	211	5	“	"	``
3334	211	6	Inter	inter	JJ
3334	211	7	-	-	HYPH
3334	211	8	indexer	indexer	NNP
3334	211	9	Consistency	Consistency	NNP
3334	211	10	Studies	Studies	NNPS
3334	211	11	,	,	,
3334	211	12	1954–1975	1954–1975	CD
3334	211	13	:	:	:
3334	211	14	A	a	DT
3334	211	15	Review	Review	NNP
3334	211	16	of	of	IN
3334	211	17	the	the	DT
3334	211	18	Literature	Literature	NNP
3334	211	19	and	and	CC
3334	211	20	Summary	Summary	NNP
3334	211	21	Of	of	IN
3334	211	22	Study	Study	NNP
3334	211	23	Results	Results	NNPS
3334	211	24	,	,	,
3334	211	25	”	"	''
3334	211	26	Occasional	Occasional	NNP
3334	211	27	Paper	Paper	NNP
3334	211	28	Series	Series	NNP
3334	211	29	,	,	,
3334	211	30	No	no	UH
3334	211	31	.	.	.
3334	212	1	131	131	CD
3334	212	2	,	,	,
3334	212	3	Graduate	Graduate	NNP
3334	212	4	School	School	NNP
3334	212	5	of	of	IN
3334	212	6	Library	Library	NNP
3334	212	7	Science	Science	NNP
3334	212	8	,	,	,
3334	212	9	University	University	NNP
3334	212	10	of	of	IN
3334	212	11	Illionois	Illionois	NNP
3334	212	12	,	,	,
3334	212	13	Urbana	Urbana	NNP
3334	212	14	-	-	HYPH
3334	212	15	Champaign	Champaign	NNP
3334	212	16	,	,	,
3334	212	17	1977	1977	CD
3334	212	18	;	;	:
3334	212	19	Tefko	Tefko	NNP
3334	212	20	Saracevic	Saracevic	NNP
3334	212	21	,	,	,
3334	212	22	“	"	``
3334	212	23	Individual	individual	JJ
3334	212	24	Differences	difference	NNS
3334	212	25	in	in	IN
3334	212	26	Organizing	Organizing	NNP
3334	212	27	,	,	,
3334	212	28	Searching	search	VBG
3334	212	29	and	and	CC
3334	212	30	Retrieving	Retrieving	NNP
3334	212	31	Information	Information	NNP
3334	212	32	,	,	,
3334	212	33	”	"	''
3334	212	34	in	in	IN
3334	212	35	Proceedings	Proceedings	NNP
3334	212	36	of	of	IN
3334	212	37	Ameri-	Ameri-	NNP
3334	212	38	can	can	MD
3334	212	39	Society	Society	NNP
3334	212	40	for	for	IN
3334	212	41	Information	Information	NNP
3334	212	42	Science	Science	NNP
3334	212	43	’	'	''
3334	212	44	91	91	CD
3334	212	45	(	(	-LRB-
3334	212	46	New	New	NNP
3334	212	47	York	York	NNP
3334	212	48	:	:	:
3334	212	49	John	John	NNP
3334	212	50	Wiley	Wiley	NNP
3334	212	51	,	,	,
3334	212	52	1991	1991	CD
3334	212	53	)	)	-RRB-
3334	212	54	,	,	,
3334	212	55	82–86	82–86	CD
3334	212	56	;	;	:
3334	212	57	G.	G.	NNP
3334	212	58	Furnas	Furnas	NNP
3334	212	59	et	et	NNP
3334	212	60	al	al	NNP
3334	212	61	.	.	NNP
3334	212	62	,	,	,
3334	212	63	”	"	''
3334	212	64	The	the	DT
3334	212	65	Vocabulary	Vocabulary	NNP
3334	212	66	Problem	Problem	NNP
3334	212	67	in	in	IN
3334	212	68	Human	Human	NNP
3334	212	69	-	-	HYPH
3334	212	70	System	system	NN
3334	212	71	Communication	communication	NN
3334	212	72	,	,	,
3334	212	73	”	"	''
3334	212	74	Communications	communication	NNS
3334	212	75	of	of	IN
3334	212	76	the	the	DT
3334	212	77	ACM	ACM	NNP
3334	212	78	30	30	CD
3334	212	79	,	,	,
3334	212	80	no	no	UH
3334	212	81	.	.	.
3334	213	1	11	11	CD
3334	213	2	(	(	-LRB-
3334	213	3	1987	1987	CD
3334	213	4	)	)	-RRB-
3334	213	5	:	:	:
3334	213	6	964–71	964–71	CD
3334	213	7	.	.	.
3334	214	1	6	6	CD
3334	214	2	.	.	.
3334	215	1	Rajiv	Rajiv	NNP
3334	215	2	Ramnath	Ramnath	NNP
3334	215	3	and	and	CC
3334	215	4	David	David	NNP
3334	215	5	Landsbergen	Landsbergen	NNP
3334	215	6	,	,	,
3334	215	7	“	"	``
3334	215	8	IT	it	NN
3334	215	9	-	-	HYPH
3334	215	10	enabled	enable	VBN
3334	215	11	Sense	sense	NN
3334	215	12	-	-	HYPH
3334	215	13	and	and	CC
3334	215	14	-	-	HYPH
3334	215	15	Respond	Respond	NNP
3334	215	16	Strategies	Strategies	NNP
3334	215	17	in	in	IN
3334	215	18	Complex	complex	JJ
3334	215	19	Public	public	JJ
3334	215	20	Organiza-	Organiza-	NNP
3334	215	21	tions	tion	NNS
3334	215	22	,	,	,
3334	215	23	”	"	''
3334	215	24	Communications	communication	NNS
3334	215	25	of	of	IN
3334	215	26	the	the	DT
3334	215	27	ACM	ACM	NNP
3334	215	28	48	48	CD
3334	215	29	,	,	,
3334	215	30	no	no	UH
3334	215	31	.	.	.
3334	216	1	5	5	CD
3334	216	2	(	(	-LRB-
3334	216	3	2005	2005	CD
3334	216	4	)	)	-RRB-
3334	216	5	:	:	:
3334	216	6	58–64	58–64	CD
3334	216	7	.	.	.
3334	217	1	7	7	LS
3334	217	2	.	.	.
3334	218	1	T.	T.	NNP
3334	218	2	L.	L.	NNP
3334	218	3	Brauen	Brauen	NNP
3334	218	4	et	et	NNP
3334	218	5	al	al	NNP
3334	218	6	.	.	NNP
3334	218	7	,	,	,
3334	218	8	“	"	``
3334	218	9	Document	document	NN
3334	218	10	Indexing	indexing	NN
3334	218	11	Based	base	VBN
3334	218	12	on	on	IN
3334	218	13	Rel-	Rel-	NNP
3334	218	14	evance	evance	NN
3334	218	15	Feedback	Feedback	NNP
3334	218	16	,	,	,
3334	218	17	”	"	''
3334	218	18	Report	report	NN
3334	218	19	No	no	UH
3334	218	20	.	.	.
3334	219	1	ISR-14	ISR-14	NNP
3334	219	2	to	to	IN
3334	219	3	the	the	DT
3334	219	4	National	National	NNP
3334	219	5	Science	Science	NNP
3334	219	6	Foundation	Foundation	NNP
3334	219	7	,	,	,
3334	219	8	Section	Section	NNP
3334	219	9	XI	XI	NNP
3334	219	10	,	,	,
3334	219	11	Department	Department	NNP
3334	219	12	of	of	IN
3334	219	13	Computer	Computer	NNP
3334	219	14	Science	Science	NNP
3334	219	15	,	,	,
3334	219	16	Cor-	Cor-	NNP
3334	219	17	nell	nell	NNP
3334	219	18	University	University	NNP
3334	219	19	,	,	,
3334	219	20	Ithaca	Ithaca	NNP
3334	219	21	,	,	,
3334	219	22	N.Y.	New York	NNP
3334	219	23	,	,	,
3334	219	24	1968	1968	CD
3334	219	25	;	;	:
3334	219	26	M.	M.	NNP
3334	219	27	C.	C.	NNP
3334	219	28	Davis	Davis	NNP
3334	219	29	,	,	,
3334	219	30	M.	M.	NNP
3334	219	31	D.	D.	NNP
3334	219	32	Linsky	Linsky	NNP
3334	219	33	,	,	,
3334	219	34	and	and	CC
3334	219	35	M.	M.	NNP
3334	219	36	V.	V.	NNP
3334	219	37	Zelkowitz	Zelkowitz	NNP
3334	219	38	,	,	,
3334	219	39	“	"	``
3334	219	40	A	a	DT
3334	219	41	Relevance	Relevance	NNP
3334	219	42	Feedback	Feedback	NNP
3334	219	43	System	System	NNP
3334	219	44	Employing	employ	VBG
3334	219	45	a	a	DT
3334	219	46	Dynamically	dynamically	RB
3334	219	47	Evolving	Evolving	NNP
3334	219	48	Document	Document	NNP
3334	219	49	Space	space	NN
3334	219	50	,	,	,
3334	219	51	”	"	''
3334	219	52	Report	report	NN
3334	219	53	No	no	UH
3334	219	54	.	.	.
3334	220	1	ISR-14	ISR-14	NNP
3334	220	2	to	to	IN
3334	220	3	the	the	DT
3334	220	4	National	National	NNP
3334	220	5	Science	Science	NNP
3334	220	6	Foundation	Foundation	NNP
3334	220	7	,	,	,
3334	220	8	Section	Section	NNP
3334	220	9	X	X	NNP
3334	220	10	,	,	,
3334	220	11	Department	Department	NNP
3334	220	12	of	of	IN
3334	220	13	Computer	Computer	NNP
3334	220	14	Science	Science	NNP
3334	220	15	,	,	,
3334	220	16	Cornell	Cornell	NNP
3334	220	17	University	University	NNP
3334	220	18	,	,	,
3334	220	19	Ithaca	Ithaca	NNP
3334	220	20	,	,	,
3334	220	21	N.Y.	New York	NNP
3334	220	22	,	,	,
3334	220	23	1968	1968	CD
3334	220	24	;	;	:
3334	220	25	Marcia	Marcia	NNP
3334	220	26	D.	D.	NNP
3334	220	27	Kerchner	Kerchner	NNP
3334	220	28	,	,	,
3334	220	29	Dynamic	Dynamic	NNP
3334	220	30	Document	Document	NNP
3334	220	31	Processing	Processing	NNP
3334	220	32	in	in	IN
3334	220	33	Clustered	Clustered	NNP
3334	220	34	Collec-	Collec-	NNP
3334	220	35	tions	tion	NNS
3334	220	36	,	,	,
3334	220	37	Report	Report	NNP
3334	220	38	No	no	UH
3334	220	39	.	.	.
3334	221	1	ISR-19	ISR-19	NNP
3334	221	2	to	to	IN
3334	221	3	the	the	DT
3334	221	4	National	National	NNP
3334	221	5	Science	Science	NNP
3334	221	6	Foundation	Foundation	NNP
3334	221	7	,	,	,
3334	221	8	Ph.D.	ph.d.	NN
3334	221	9	thesis	thesis	NN
3334	221	10	,	,	,
3334	221	11	Department	Department	NNP
3334	221	12	of	of	IN
3334	221	13	Computer	Computer	NNP
3334	221	14	Science	Science	NNP
3334	221	15	,	,	,
3334	221	16	Cornell	Cornell	NNP
3334	221	17	Univer-	Univer-	NNP
3334	221	18	sity	sity	NN
3334	221	19	,	,	,
3334	221	20	Ithaca	Ithaca	NNP
3334	221	21	,	,	,
3334	221	22	N.Y.	New York	NNP
3334	221	23	,	,	,
3334	221	24	1971	1971	CD
3334	221	25	.	.	.
3334	222	1	8	8	LS
3334	222	2	.	.	.
3334	223	1	Ibid	ibid	RB
3334	223	2	.	.	.
3334	224	1	9	9	CD
3334	224	2	.	.	.
3334	225	1	Gerard	Gerard	NNP
3334	225	2	S.	S.	NNP
3334	225	3	Salton	Salton	NNP
3334	225	4	,	,	,
3334	225	5	Dynamic	Dynamic	NNP
3334	225	6	Information	Information	NNP
3334	225	7	and	and	CC
3334	225	8	Library	Library	NNP
3334	225	9	Process-	Process-	NNP
3334	225	10	ing	ing	NNP
3334	225	11	(	(	-LRB-
3334	225	12	Englewood	Englewood	NNP
3334	225	13	Cliffs	Cliffs	NNPS
3334	225	14	,	,	,
3334	225	15	N.J.	New Jersey	NNP
3334	225	16	:	:	:
3334	225	17	Prentice	Prentice	NNP
3334	225	18	-	-	HYPH
3334	225	19	Hall	Hall	NNP
3334	225	20	,	,	,
3334	225	21	1975	1975	CD
3334	225	22	)	)	-RRB-
3334	225	23	.	.	.
3334	226	1	10	10	CD
3334	226	2	.	.	.
3334	227	1	P.	P.	NNP
3334	227	2	Borlund	Borlund	NNP
3334	227	3	,	,	,
3334	227	4	“	"	``
3334	227	5	The	the	DT
3334	227	6	IIR	IIR	NNP
3334	227	7	Evaluation	Evaluation	NNP
3334	227	8	Model	Model	NNP
3334	227	9	:	:	:
3334	227	10	A	a	DT
3334	227	11	Framework	Framework	NNP
3334	227	12	for	for	IN
3334	227	13	Evaluation	Evaluation	NNP
3334	227	14	of	of	IN
3334	227	15	Interactive	Interactive	NNP
3334	227	16	Information	Information	NNP
3334	227	17	Retrieval	Retrieval	NNP
3334	227	18	Systems	Systems	NNP
3334	227	19	,	,	,
3334	227	20	”	"	''
3334	227	21	Information	Information	NNP
3334	227	22	Research	Research	NNP
3334	227	23	8	8	CD
3334	227	24	,	,	,
3334	227	25	no	no	UH
3334	227	26	.	.	.
3334	228	1	3	3	CD
3334	228	2	(	(	-LRB-
3334	228	3	2003	2003	CD
3334	228	4	)	)	-RRB-
3334	228	5	,	,	,
3334	228	6	http://informationr.net/ir/8	http://informationr.net/ir/8	NNP
3334	228	7	-3	-3	:
3334	228	8	/	/	SYM
3334	228	9	paper152.html	paper152.html	NN
3334	228	10	(	(	-LRB-
3334	228	11	accessed	access	VBN
3334	228	12	Feb.	February	NNP
3334	228	13	15	15	CD
3334	228	14	,	,	,
3334	228	15	2006	2006	CD
3334	228	16	)	)	-RRB-
3334	228	17	.	.	.
3334	229	1	11	11	CD
3334	229	2	.	.	.
3334	230	1	Ian	Ian	NNP
3334	230	2	Ruthven	Ruthven	NNP
3334	230	3	,	,	,
3334	230	4	“	"	``
3334	230	5	Re	Re	NNS
3334	230	6	-	-	,
3334	230	7	examining	examine	VBG
3334	230	8	the	the	DT
3334	230	9	Effectiveness	Effectiveness	NNP
3334	230	10	of	of	IN
3334	230	11	Interac-	Interac-	NNP
3334	230	12	tive	tive	JJ
3334	230	13	Query	Query	NNP
3334	230	14	Expansion	Expansion	NNP
3334	230	15	,	,	,
3334	230	16	”	"	''
3334	230	17	in	in	IN
3334	230	18	Proceedings	Proceedings	NNP
3334	230	19	of	of	IN
3334	230	20	the	the	DT
3334	230	21	26th	26th	JJ
3334	230	22	International	International	NNP
3334	230	23	ACM	ACM	NNP
3334	230	24	SIGIR	SIGIR	NNP
3334	230	25	Conference	Conference	NNP
3334	230	26	on	on	IN
3334	230	27	Research	Research	NNP
3334	230	28	and	and	CC
3334	230	29	Development	Development	NNP
3334	230	30	in	in	IN
3334	230	31	Information	Information	NNP
3334	230	32	Retrieval	Retrieval	NNP
3334	230	33	(	(	-LRB-
3334	230	34	New	New	NNP
3334	230	35	York	York	NNP
3334	230	36	:	:	:
3334	230	37	ACM	ACM	NNP
3334	230	38	Press	Press	NNP
3334	230	39	,	,	,
3334	230	40	2003	2003	CD
3334	230	41	)	)	-RRB-
3334	230	42	,	,	,
3334	230	43	213–20	213–20	CD
3334	230	44	.	.	.
3334	231	1	12	12	CD
3334	231	2	.	.	.
3334	232	1	Marc	Marc	NNP
3334	232	2	L.	L.	NNP
3334	232	3	Resnick	Resnick	NNP
3334	232	4	and	and	CC
3334	232	5	Rebecca	Rebecca	NNP
3334	232	6	Lergier	Lergier	NNP
3334	232	7	,	,	,
3334	232	8	“	"	``
3334	232	9	Things	thing	NNS
3334	232	10	You	-PRON-	PRP
3334	232	11	Might	may	MD
3334	232	12	Not	not	RB
3334	232	13	Know	know	VB
3334	232	14	about	about	IN
3334	232	15	How	how	WRB
3334	232	16	Real	real	JJ
3334	232	17	People	People	NNS
3334	232	18	Search	Search	NNP
3334	232	19	,	,	,
3334	232	20	”	"	''
3334	232	21	2002	2002	CD
3334	232	22	,	,	,
3334	232	23	www.search	www.search	NNP
3334	232	24	tools.com/analysis/how-people-search.html	tools.com/analysis/how-people-search.html	NNP
3334	232	25	(	(	-LRB-
3334	232	26	accessed	access	VBN
3334	232	27	Oct.	October	NNP
3334	232	28	1	1	CD
3334	232	29	,	,	,
3334	232	30	2005	2005	CD
3334	232	31	)	)	-RRB-
3334	232	32	.	.	.
3334	233	1	13	13	CD
3334	233	2	.	.	.
3334	234	1	Danny	Danny	NNP
3334	234	2	Sullivan	Sullivan	NNP
3334	234	3	,	,	,
3334	234	4	“	"	``
3334	234	5	WebTop	WebTop	NNP
3334	234	6	Search	Search	NNP
3334	234	7	Rage	Rage	NNP
3334	234	8	Study	Study	NNP
3334	234	9	,	,	,
3334	234	10	”	"	''
3334	234	11	The	the	DT
3334	234	12	Search	Search	NNP
3334	234	13	Engine	Engine	NNP
3334	234	14	Report	Report	NNP
3334	234	15	,	,	,
3334	234	16	2001	2001	CD
3334	234	17	,	,	,
3334	234	18	http://searchenginewatch.com/sereport/	http://searchenginewatch.com/sereport/	NNP
3334	234	19	article.php/2163451	article.php/2163451	NNP
3334	234	20	(	(	-LRB-
3334	234	21	accessed	access	VBN
3334	234	22	Sept.	September	NNP
3334	234	23	10	10	CD
3334	234	24	,	,	,
3334	234	25	2005	2005	CD
3334	234	26	)	)	-RRB-
3334	234	27	.	.	.
3334	235	1	14	14	CD
3334	235	2	.	.	.
3334	236	1	J.	J.	NNP
3334	236	2	Teevan	Teevan	NNP
3334	236	3	et	et	NNP
3334	236	4	al	al	NNP
3334	236	5	.	.	NNP
3334	236	6	,	,	,
3334	236	7	“	"	``
3334	236	8	The	the	DT
3334	236	9	Perfect	Perfect	NNP
3334	236	10	Search	Search	NNP
3334	236	11	Engine	Engine	NNP
3334	236	12	Is	be	VBZ
3334	236	13	Not	not	RB
3334	236	14	Enough	enough	JJ
3334	236	15	:	:	:
3334	236	16	A	a	DT
3334	236	17	Study	Study	NNP
3334	236	18	of	of	IN
3334	236	19	Orienteering	orienteere	VBG
3334	236	20	Behavior	Behavior	NNP
3334	236	21	in	in	IN
3334	236	22	Directed	Directed	NNP
3334	236	23	Search	Search	NNP
3334	236	24	,	,	,
3334	236	25	”	"	''
3334	236	26	in	in	IN
3334	236	27	Pro-	Pro-	NNP
3334	236	28	ceedings	ceeding	NNS
3334	236	29	of	of	IN
3334	236	30	Computer	Computer	NNP
3334	236	31	-	-	HYPH
3334	236	32	Human	Human	NNP
3334	236	33	Interaction	Interaction	NNP
3334	236	34	Conference	Conference	NNP
3334	236	35	’	'	''
3334	236	36	94	94	CD
3334	236	37	(	(	-LRB-
3334	236	38	New	New	NNP
3334	236	39	York	York	NNP
3334	236	40	:	:	:
3334	236	41	ACM	ACM	NNP
3334	236	42	Press	Press	NNP
3334	236	43	,	,	,
3334	236	44	2004	2004	CD
3334	236	45	)	)	-RRB-
3334	236	46	,	,	,
3334	236	47	415–22	415–22	CD
3334	236	48	.	.	.
3334	237	1	15	15	CD
3334	237	2	.	.	.
3334	238	1	Vicki	Vicki	NNP
3334	238	2	O’Day	O’Day	NNP
3334	238	3	and	and	CC
3334	238	4	Robin	Robin	NNP
3334	238	5	Jeffries	Jeffries	NNP
3334	238	6	,	,	,
3334	238	7	“	"	``
3334	238	8	Orienteering	orienteere	VBG
3334	238	9	in	in	IN
3334	238	10	an	an	DT
3334	238	11	Infor-	Infor-	NNP
3334	238	12	mation	mation	NN
3334	238	13	Landscape	landscape	NN
3334	238	14	:	:	:
3334	238	15	How	how	WRB
3334	238	16	Information	information	NN
3334	238	17	Seekers	seeker	NNS
3334	238	18	Get	get	VBP
3334	238	19	from	from	IN
3334	238	20	Here	here	RB
3334	238	21	to	to	IN
3334	238	22	There	there	RB
3334	238	23	,	,	,
3334	238	24	”	"	''
3334	238	25	in	in	IN
3334	238	26	Proceedings	Proceedings	NNP
3334	238	27	Interchi	Interchi	NNP
3334	238	28	’	'	''
3334	238	29	93	93	CD
3334	238	30	(	(	-LRB-
3334	238	31	New	New	NNP
3334	238	32	York	York	NNP
3334	238	33	;	;	:
3334	238	34	ACM	ACM	NNP
3334	238	35	Press	Press	NNP
3334	238	36	,	,	,
3334	238	37	1993	1993	CD
3334	238	38	)	)	-RRB-
3334	238	39	,	,	,
3334	238	40	438	438	CD
3334	238	41	.	.	.
3334	239	1	16	16	CD
3334	239	2	.	.	.
3334	240	1	N.	N.	NNP
3334	240	2	J.	J.	NNP
3334	240	3	Belkin	Belkin	NNP
3334	240	4	,	,	,
3334	240	5	R.	R.	NNP
3334	240	6	N.	N.	NNP
3334	240	7	Oddy	Oddy	NNP
3334	240	8	,	,	,
3334	240	9	and	and	CC
3334	240	10	H.	H.	NNP
3334	240	11	M.	M.	NNP
3334	240	12	Brooks	Brooks	NNP
3334	240	13	,	,	,
3334	240	14	“	"	``
3334	240	15	ASK	ask	VB
3334	240	16	for	for	IN
3334	240	17	Information	Information	NNP
3334	240	18	Retrieval	Retrieval	NNP
3334	240	19	,	,	,
3334	240	20	Part	Part	NNP
3334	240	21	I.	I.	NNP
3334	241	1	Background	Background	NNP
3334	241	2	and	and	CC
3334	241	3	Theory	theory	NN
3334	241	4	,	,	,
3334	241	5	”	"	''
3334	241	6	The	the	DT
3334	241	7	Journal	Journal	NNP
3334	241	8	of	of	IN
3334	241	9	Documentation	Documentation	NNP
3334	241	10	38	38	CD
3334	241	11	,	,	,
3334	241	12	no	no	UH
3334	241	13	.	.	.
3334	242	1	2	2	CD
3334	242	2	(	(	-LRB-
3334	242	3	1982	1982	CD
3334	242	4	)	)	-RRB-
3334	242	5	:	:	:
3334	242	6	61–71	61–71	CD
3334	242	7	;	;	:
3334	242	8	N.	N.	NNP
3334	242	9	J.	J.	NNP
3334	242	10	Belkin	Belkin	NNP
3334	242	11	,	,	,
3334	242	12	R.	R.	NNP
3334	242	13	N.	N.	NNP
3334	242	14	Oddy	Oddy	NNP
3334	242	15	,	,	,
3334	242	16	and	and	CC
3334	242	17	H.	H.	NNP
3334	242	18	M.	M.	NNP
3334	242	19	Brooks	Brooks	NNP
3334	242	20	,	,	,
3334	242	21	“	"	``
3334	242	22	ASK	ask	VB
3334	242	23	for	for	IN
3334	242	24	Information	Information	NNP
3334	242	25	Retrieval	Retrieval	NNP
3334	242	26	,	,	,
3334	242	27	Part	Part	NNP
3334	242	28	II	II	NNP
3334	242	29	.	.	.
3334	243	1	Results	result	NNS
3334	243	2	of	of	IN
3334	243	3	a	a	DT
3334	243	4	Design	Design	NNP
3334	243	5	Study	Study	NNP
3334	243	6	,	,	,
3334	243	7	”	"	''
3334	243	8	The	the	DT
3334	243	9	Journal	Journal	NNP
3334	243	10	of	of	IN
3334	243	11	Documentation	Documentation	NNP
3334	243	12	38	38	CD
3334	243	13	,	,	,
3334	243	14	no	no	UH
3334	243	15	.	.	.
3334	244	1	3	3	CD
3334	244	2	(	(	-LRB-
3334	244	3	1982	1982	CD
3334	244	4	)	)	-RRB-
3334	244	5	:	:	:
3334	244	6	145–64	145–64	CD
3334	244	7	;	;	:
3334	244	8	Carol	Carol	NNP
3334	244	9	C.	C.	NNP
3334	244	10	Kuhlthau	Kuhlthau	NNP
3334	244	11	,	,	,
3334	244	12	Seeking	seek	VBG
3334	244	13	Meaning	meaning	NN
3334	244	14	:	:	:
3334	244	15	A	a	DT
3334	244	16	Process	Process	NNP
3334	244	17	Approach	Approach	NNP
3334	244	18	(	(	-LRB-
3334	244	19	Norwood	Norwood	NNP
3334	244	20	,	,	,
3334	244	21	N.J.	New Jersey	NNP
3334	244	22	:	:	:
3334	244	23	Ablex	Ablex	NNP
3334	244	24	,	,	,
3334	244	25	1993	1993	CD
3334	244	26	)	)	-RRB-
3334	244	27	.	.	.