id author title date pages extension mime words sentences flesch summary cache txt 5294 Jones, Douglas RLIN and OCLC as Reference Tools 1981-09-01 2 .pdf application/pdf 1257 73 53 personal names require cross-references. only once but would require authority records because of cross-references could be to have cross-references, thus the nameauthority file for personal names could be the Science-Engineering Reference Department at the University of Arizona Library RLIN systems as reference tools, to see if their use can significantly improve the effectiveness and efficiency of providing reference service. amount of time required to verify or identify a requested item, then the patron, the known-item searches for catalog card production, our evaluation attempts to document their usefulness in reference service. that approximately 50 percent of the questionable citations requiring further bibliographic verification could be identified on trained to search on OCLC and RLIN. and library assistants who regularly provide reference assistance. 'will collect samples of reference requests for The manual OCLC and RLIN searching for each Each request will be searched on both OCLC and ./cache/5294.pdf ./txt/5294.txt