id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
work_ktt4ulqwjjbihpp37txhu7g6we	Jin Sook Ahn	Customer pattern search for after-sales service in manufacturing	2009	7	.pdf	application/pdf	2928	226	51	Therefore it is important to identify the needs of different customer groups and to provide respective A/S association rule to identify customer groups and their needs. This group considers important the A/S factors in all of service sections, including at the call center, the home visiting service, and claim handling. Group 3 customers put weight on A/S factors dealing with the call center and the home visiting We expect that manufacturing firms can strengthen CRM (Customer Relationship Management) by Keywords: A/S (After-sales Service), fuzzy clustering, association rule, CRM C-Means (FCM) clustering via customer satisfaction, to measure overall customer satisfaction, complaints, resulting indicators (customer satisfaction, loyalty, customer satisfaction, complaints, and loyalty. Group 2: The average of customer satisfaction and Group 2: The average of customer satisfaction and Group 3: The customer satisfaction, loyalty and of A/S operations customers of each group think are each group of manufacturing customers thinks are 	./cache/work_ktt4ulqwjjbihpp37txhu7g6we.pdf	./txt/work_ktt4ulqwjjbihpp37txhu7g6we.txt