id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
work_j6fm452usjdmdhgardrg2mgn2i	Wen-Bao Lin	The exploration of customer satisfaction model from a comprehensive perspective	2007	3	.pdf	application/pdf	1448	82	40	This study provides a model of customer satisfaction from a comprehensive perspective and tries to use the nonlinear fuzzy neutral Keywords: Customer satisfaction; Service encounter; Service value; Relationship involvement; Service quality Much research on the cause of service quality and customer satisfaction has been published in recent years. research focuses on the following dimensions: (1) discussing the antecedent variable that affects customer satisfaction. service failure compensation to improve customers satisfaction; (3) bringing up research dimensions and approaches for measuring customer satisfaction and service quality. consumers of four service industries and conducting comprehensive exploratory research, they raised the five-gap between service quality and customer satisfaction; (3) As some previous literature shows, the topics such as ''service quality'', ''service value'', and ''customer satisfaction'' service quality, service value, and customer satisfaction as of the satisfaction models used in previous research emphasized the perceptive (Kotler, 2000) and emotional perspectives (Price, Arnould, & Tierney, 1995) of consumers.	./cache/work_j6fm452usjdmdhgardrg2mgn2i.pdf	./txt/work_j6fm452usjdmdhgardrg2mgn2i.txt