id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
work_6ztansau7jcxffnejoesxyfpta	Tolga Dursun	The Quality Of Service Of The Distance Education	2013	19	.pdf	application/pdf	8745	1133	61	indicate that expectations are not met for all five dimensions effecting service quality in the universities providing e-MBA Keywords: distance education, service quality, servqual; In terms of expectations and perceptions of customer, service quality can be defined by Parasuraman, Next step is the calculation of average SERVQUAL Score involving service quality dimensions. As a result of variance analyses, service quality perception from universities with e-MBA learning programs Without taking into account colleges at which students have education, it is seen that service quality score Moreover, it is an evidence that SERVQUAL scores estimated for service quality dimensions, importance weight given by students to service quality dimensions. Service quality SERVQUAL score including service quality in the universities rendering e-MBA education, most dissatisfied dimension was responsiveness, a result, these adjustments increase educational service quality and student satisfaction. developing quality management system to determine students' expectations from higher education and measure 	./cache/work_6ztansau7jcxffnejoesxyfpta.pdf	./txt/work_6ztansau7jcxffnejoesxyfpta.txt