Emotions in virtual communication - Wikipedia Emotions in virtual communication From Wikipedia, the free encyclopedia Jump to navigation Jump to search Emotions in virtual communication differ in a variety of ways from those in face-to-face interactions due to the characteristics of computer-mediated communication (CMC). CMC may lack many of the auditory and visual cues normally associated with the emotional aspects of interactions.[1] Research in this area has investigated how and when individuals display and interpret various emotions in virtual settings. Contents 1 Expression 2 Interpretation 3 Management 4 See also 5 References Expression[edit] A smiley face might reassure the recipient of a message—or be interpreted as sarcasm. While text-based communication eliminates audio and visual cues, there are other methods for adding emotion. Emoticons, or emotional icons, can be used to display various types of emotions. Similar to emotional displays in face-to-face communication, it was found that females tend to use more emoticons than their male counterparts.[2] Beyond simply using emoticons, in virtual communication platforms, people tend to capitalize letters or words to add emphasis to speaking.[3] There are a variety of characteristics of virtual communication that result in an increase in the amount of emotion displayed. The lack of social cues in CMC has been found to have a depersonalizing effect.[4] Additionally, there can be greater anonymity or perceptions of anonymity in virtual communication. This combination of anonymous and social detached communication has been shown to increase the likelihood of flaming, or angry and hostile language as a result of uninhibited behavior.[5][6] Furthermore, it has been shown that virtual communication can reduce normative social pressures.[7] As a result of decreased social pressures, individuals may feel more comfortable disclosing either positive or negative affect, which may not be considered appropriate in normal face-to-face interactions. For example, in a large part due to decreased social hierarchies, Gilmore and Warren (2007) found many instances of feelings of intimacy, playfulness, and pride in a virtual teaching environment.[8] Interpretation[edit] The lack of social and emotional cues over virtual communication platforms can result in increased instances of misinterpreting emotion and intentions. Kruger, Epley, Parker, and Ng (2005) found that individuals overestimate both their ability to clearly relay and interpret emotions via email.[9] They attribute this inability to relay emotions effectively to others over CMC to a combination of egocentrism and a lack of paralinguistic cues including gestures, emphasis, and intonations. One of the reasons that emails that are intended to be positive may come across as more neutral is that the process of email itself tends to be less stimulating than face-to-face communication.[10] Since many people tend to associate emails with work-related matters, they come to expect less positive affect to be displayed in emails.[11] Furthermore, the emotional ambiguity of email messages may actually lead to them to be interpreted as more negatively than they were intended.[12] Byron (2008) notes that emails from senders higher in status will be more likely be perceived as negative than emails received from people who are lower in status.[12] Given the permanent and potentially public nature of virtual communication, it is much more likely that unintended parties will view and interpret messages as opposed face-to-face communication, which is fleeting. It has been found that when third parties view virtual communications, the third parties may interpret interactions as contentious disputes, when in fact there may not have actually been any conflict.[13] Management[edit] Due to the excess disclosure of and the potential to misinterpret emotions, conflicts can arise in virtual communication. Communication mediums that have the greatest amount of emotional cues and immediacy of feedback will be best to reduce conflict.[14] Increased emotional cues allow for better detection of negative affect, and greater displays of positive affect to counter any negative emotions. Immediacy of feedback relates to how quickly messages are transmitted via a particular communication medium, and the expectation for which they will be responded.[15] For example, instant messaging has a higher degree of immediacy of feedback than email because instant messaging tends to result in much more synchronous communication than email. Immediacy of feedback allows individuals to detect and address frustration and other negative emotions more quickly. Furthermore, communication mediums that are more synchronous better allow for spontaneous comments, such as jokes, which are necessary for positive affect.[14] Increased positive affect helps to create positive interactions which reduce the likelihood of conflict. See also[edit] Affective computing Computer-mediated communication Media richness theory Social presence theory Theories of technology References[edit] ^ Kelly, J. R. and Barsade, S.G. (2001). "Mood and Emotions in Small Groups and Work Teams". Organizational behavior and human decision processes 86(1): 99-130. ^ Wolf, A. (2000). "Emotional expression online: Gender differences in emoticon use." CyberPsychology & Behavior 3(5): 827-833. ^ Kiesler, S. and Sproull, L. (1992). "Group decision making and communication technology." Organizational behavior and human decision processes 52(1): 96-123. ^ Siegel, J., Dubrovsky, V., Kiesler, S., and McGuire, T. (1986). "Group processes in computer-mediated communication." Organizational behavior and human decision processes 37(2): 157-187. ^ Alonzo, M. and Aiken, M. (2004). "Flaming in electronic communication." Decision Support Systems 36(3): 205-213. ^ Moor, P. J., Heuvelman A., and Verleur, R. (2010). "Flaming on youtube". Computers in Human Behavior 26(6): 1536-1546. ^ Bordia, P. (1997). "Face-to-face versus computer-mediated communication: A synthesis of the experimental literature" Archived 2013-04-17 at the Wayback Machine. Journal of Business Communication 34(1): 99. ^ Gilmore, S. and Warren, S. (2007). "Themed article: Emotion online: Experiences of teaching in a virtual learning environment." Human Relations 60(4): 581. ^ Kruger, J., Epley, N., Parker, J. and Ng, Z. W. (2005). "Egocentrism over e-mail: can we communicate as well as we think?" Journal of Personality and Social Psychology 89(6): 925 ^ Kock, N. (2005). "Media richness or media naturalness? The evolution of our biological communication apparatus and its influence on our behavior toward e-communication tools". Professional Communication, IEEE Transactions on 48(2): 117-130. ^ Lea, M. and Spears, R. (1991). "Computer-mediated communication, de-individuation and group decision-making." International Journal of Man-Machine Studies 34(2): 283-301. ^ a b Byron, K. (2008). "Carrying too heavy a load? The communication and miscommunication of emotion by email"[permanent dead link]. Academy of Management Review 33(2): 309. ^ Myers, P. (2007). "Themed article: Sexed up intelligence or irresponsible reporting? The interplay of virtual communication and emotion in dispute sensemaking." Human Relations 60(4): 609-636. ^ a b Maruping, L. M. and Agarwal, R. (2004). "Managing team interpersonal processes through technology: a task-technology fit perspective." Journal of Applied Psychology 89(6): 975. ^ Dennis, A. R. and Valacich, J. S. (1999). Rethinking media richness: Towards a theory of media synchronicity. System Sciences, 1999. HICSS-32. Proceedings of the 32nd Annual Hawaii International Conference on, IEEE. v t e Emotions (list) Emotions Acceptance Adoration Aesthetic emotions Affection Agitation Agony Amusement Anger Angst Anguish Annoyance Anticipation Anxiety Apathy Arousal Attraction Awe Boredom Calmness Compassion Confidence Contempt Contentment Courage Cruelty Curiosity Defeat Depression Desire Despair Disappointment Disgust Distrust Ecstasy Embarrassment Vicarious Empathy Enthrallment Enthusiasm Envy Euphoria Excitement Fear Flow (psychology) Frustration Gratification Gratitude Greed Grief Guilt Happiness Hatred Hiraeth Homesickness Hope Horror Hostility Humiliation Hygge Hysteria Indulgence Infatuation Insecurity Inspiration Interest Irritation Isolation Jealousy Joy Kindness Loneliness Longing Love Limerence Lust Mono no aware Neglect Nostalgia Outrage Panic Passion Pity Self-pity Pleasure Pride Grandiosity Hubris Insult Vanity Rage Regret Social connection Rejection Remorse Resentment Sadness Melancholy Saudade Schadenfreude Sehnsucht Self-confidence Sentimentality Shame Shock Shyness Sorrow Spite Stress Suffering Surprise Sympathy Tenseness Trust Wonder Worry World views Cynicism Defeatism Nihilism Optimism Pessimism Reclusion Weltschmerz Related Affect consciousness in education measures in psychology Affective computing forecasting neuroscience science spectrum Affectivity positive negative Appeal to emotion Emotion and art and memory and music and sex classification evolution expressed functional accounts group homeostatic perception recognition in conversation in animals regulation interpersonal work Emotional aperture bias blackmail competence conflict contagion detachment dysregulation eating exhaustion expression intelligence and bullying intimacy isolation lability labor lateralization literacy prosody reasoning responsivity security selection symbiosis well-being Emotionality bounded Emotions and culture in decision-making in the workplace in virtual communication history moral self-conscious social social sharing sociology Feeling Gender and emotional expression Group affective tone Interactions between the emotional and executive brain systems Meta-emotion Pathognomy Pathos Social emotional development Stoic passions Theory affect appraisal discrete emotion somatic marker constructed emotion Retrieved from "https://en.wikipedia.org/w/index.php?title=Emotions_in_virtual_communication&oldid=982090563" Categories: Emotion Human–machine interaction Hidden categories: Webarchive template wayback links All articles with dead external links Articles with dead external links from August 2019 Articles with permanently dead external links Navigation menu Personal tools Not logged in Talk Contributions Create account Log in Namespaces Article Talk Variants Views Read Edit View history More Search Navigation Main page Contents Current events Random article About Wikipedia Contact us Donate Contribute Help Learn to edit Community portal Recent changes Upload file Tools What links here Related changes Upload file Special pages Permanent link Page information Cite this page Wikidata item Print/export Download as PDF Printable version Languages Add links This page was last edited on 6 October 2020, at 03:31 (UTC). Text is available under the Creative Commons Attribution-ShareAlike License; additional terms may apply. By using this site, you agree to the Terms of Use and Privacy Policy. Wikipedia® is a registered trademark of the Wikimedia Foundation, Inc., a non-profit organization. Privacy policy About Wikipedia Disclaimers Contact Wikipedia Mobile view Developers Statistics Cookie statement