id sid tid token lemma pos en-wikipedia-org-9351 1 1 Emotional emotional JJ en-wikipedia-org-9351 1 2 labor labor NN en-wikipedia-org-9351 1 3 - - HYPH en-wikipedia-org-9351 1 4 Wikipedia wikipedia JJ en-wikipedia-org-9351 1 5 Emotional emotional JJ en-wikipedia-org-9351 1 6 labor labor NN en-wikipedia-org-9351 1 7 From from IN en-wikipedia-org-9351 1 8 Wikipedia Wikipedia NNP en-wikipedia-org-9351 1 9 , , , en-wikipedia-org-9351 1 10 the the DT en-wikipedia-org-9351 1 11 free free JJ en-wikipedia-org-9351 1 12 encyclopedia encyclopedia NN en-wikipedia-org-9351 1 13 Jump Jump NNP en-wikipedia-org-9351 1 14 to to IN en-wikipedia-org-9351 1 15 navigation navigation NN en-wikipedia-org-9351 1 16 Jump Jump NNP en-wikipedia-org-9351 1 17 to to TO en-wikipedia-org-9351 1 18 search search VB en-wikipedia-org-9351 1 19 Work work NN en-wikipedia-org-9351 1 20 managing managing NN en-wikipedia-org-9351 1 21 feelings feeling NNS en-wikipedia-org-9351 1 22 and and CC en-wikipedia-org-9351 1 23 expressions expression NNS en-wikipedia-org-9351 1 24 Not not RB en-wikipedia-org-9351 1 25 to to TO en-wikipedia-org-9351 1 26 be be VB en-wikipedia-org-9351 1 27 confused confuse VBN en-wikipedia-org-9351 1 28 with with IN en-wikipedia-org-9351 1 29 Emotion Emotion NNP en-wikipedia-org-9351 1 30 work work NN en-wikipedia-org-9351 1 31 . . . en-wikipedia-org-9351 2 1 Emotional emotional JJ en-wikipedia-org-9351 2 2 labor labor NN en-wikipedia-org-9351 2 3 is be VBZ en-wikipedia-org-9351 2 4 the the DT en-wikipedia-org-9351 2 5 process process NN en-wikipedia-org-9351 2 6 of of IN en-wikipedia-org-9351 2 7 managing manage VBG en-wikipedia-org-9351 2 8 feelings feeling NNS en-wikipedia-org-9351 2 9 and and CC en-wikipedia-org-9351 2 10 expressions expression NNS en-wikipedia-org-9351 2 11 to to TO en-wikipedia-org-9351 2 12 fulfill fulfill VB en-wikipedia-org-9351 2 13 the the DT en-wikipedia-org-9351 2 14 emotional emotional JJ en-wikipedia-org-9351 2 15 requirements requirement NNS en-wikipedia-org-9351 2 16 of of IN en-wikipedia-org-9351 2 17 a a DT en-wikipedia-org-9351 2 18 job job NN en-wikipedia-org-9351 2 19 . . . en-wikipedia-org-9351 3 1 [ [ -LRB- en-wikipedia-org-9351 3 2 1][2 1][2 NNP en-wikipedia-org-9351 3 3 ] ] -RRB- en-wikipedia-org-9351 3 4 More more RBR en-wikipedia-org-9351 3 5 specifically specifically RB en-wikipedia-org-9351 3 6 , , , en-wikipedia-org-9351 3 7 workers worker NNS en-wikipedia-org-9351 3 8 are be VBP en-wikipedia-org-9351 3 9 expected expect VBN en-wikipedia-org-9351 3 10 to to TO en-wikipedia-org-9351 3 11 regulate regulate VB en-wikipedia-org-9351 3 12 their -PRON- PRP$ en-wikipedia-org-9351 3 13 emotions emotion NNS en-wikipedia-org-9351 3 14 during during IN en-wikipedia-org-9351 3 15 interactions interaction NNS en-wikipedia-org-9351 3 16 with with IN en-wikipedia-org-9351 3 17 customers customer NNS en-wikipedia-org-9351 3 18 , , , en-wikipedia-org-9351 3 19 co co NNS en-wikipedia-org-9351 3 20 - - NNS en-wikipedia-org-9351 3 21 workers worker NNS en-wikipedia-org-9351 3 22 and and CC en-wikipedia-org-9351 3 23 superiors superior NNS en-wikipedia-org-9351 3 24 . . . en-wikipedia-org-9351 4 1 This this DT en-wikipedia-org-9351 4 2 includes include VBZ en-wikipedia-org-9351 4 3 analysis analysis NN en-wikipedia-org-9351 4 4 and and CC en-wikipedia-org-9351 4 5 decision decision NN en-wikipedia-org-9351 4 6 making making NN en-wikipedia-org-9351 4 7 in in IN en-wikipedia-org-9351 4 8 terms term NNS en-wikipedia-org-9351 4 9 of of IN en-wikipedia-org-9351 4 10 the the DT en-wikipedia-org-9351 4 11 expression expression NN en-wikipedia-org-9351 4 12 of of IN en-wikipedia-org-9351 4 13 emotion emotion NN en-wikipedia-org-9351 4 14 , , , en-wikipedia-org-9351 4 15 whether whether CC en-wikipedia-org-9351 4 16 actually actually RB en-wikipedia-org-9351 4 17 felt feel VBN en-wikipedia-org-9351 4 18 or or CC en-wikipedia-org-9351 4 19 not not RB en-wikipedia-org-9351 4 20 , , , en-wikipedia-org-9351 4 21 as as RB en-wikipedia-org-9351 4 22 well well RB en-wikipedia-org-9351 4 23 as as IN en-wikipedia-org-9351 4 24 its -PRON- PRP$ en-wikipedia-org-9351 4 25 opposite opposite NN en-wikipedia-org-9351 4 26 : : : en-wikipedia-org-9351 4 27 the the DT en-wikipedia-org-9351 4 28 suppression suppression NN en-wikipedia-org-9351 4 29 of of IN en-wikipedia-org-9351 4 30 emotions emotion NNS en-wikipedia-org-9351 4 31 that that WDT en-wikipedia-org-9351 4 32 are be VBP en-wikipedia-org-9351 4 33 felt feel VBN en-wikipedia-org-9351 4 34 but but CC en-wikipedia-org-9351 4 35 not not RB en-wikipedia-org-9351 4 36 expressed express VBN en-wikipedia-org-9351 4 37 . . . en-wikipedia-org-9351 5 1 This this DT en-wikipedia-org-9351 5 2 is be VBZ en-wikipedia-org-9351 5 3 done do VBN en-wikipedia-org-9351 5 4 so so IN en-wikipedia-org-9351 5 5 as as IN en-wikipedia-org-9351 5 6 to to TO en-wikipedia-org-9351 5 7 produce produce VB en-wikipedia-org-9351 5 8 a a DT en-wikipedia-org-9351 5 9 certain certain JJ en-wikipedia-org-9351 5 10 feeling feeling NN en-wikipedia-org-9351 5 11 in in IN en-wikipedia-org-9351 5 12 the the DT en-wikipedia-org-9351 5 13 customer customer NN en-wikipedia-org-9351 5 14 or or CC en-wikipedia-org-9351 5 15 client client NN en-wikipedia-org-9351 5 16 that that WDT en-wikipedia-org-9351 5 17 will will MD en-wikipedia-org-9351 5 18 allow allow VB en-wikipedia-org-9351 5 19 the the DT en-wikipedia-org-9351 5 20 company company NN en-wikipedia-org-9351 5 21 or or CC en-wikipedia-org-9351 5 22 organization organization NN en-wikipedia-org-9351 5 23 to to TO en-wikipedia-org-9351 5 24 succeed succeed VB en-wikipedia-org-9351 5 25 . . . en-wikipedia-org-9351 6 1 [ [ -LRB- en-wikipedia-org-9351 6 2 1 1 LS en-wikipedia-org-9351 6 3 ] ] -RRB- en-wikipedia-org-9351 6 4 Roles Roles NNPS en-wikipedia-org-9351 6 5 that that WDT en-wikipedia-org-9351 6 6 have have VBP en-wikipedia-org-9351 6 7 been be VBN en-wikipedia-org-9351 6 8 identified identify VBN en-wikipedia-org-9351 6 9 as as IN en-wikipedia-org-9351 6 10 requiring require VBG en-wikipedia-org-9351 6 11 emotional emotional JJ en-wikipedia-org-9351 6 12 labor labor NN en-wikipedia-org-9351 6 13 include include VBP en-wikipedia-org-9351 6 14 those those DT en-wikipedia-org-9351 6 15 involved involve VBN en-wikipedia-org-9351 6 16 in in IN en-wikipedia-org-9351 6 17 public public JJ en-wikipedia-org-9351 6 18 administration administration NN en-wikipedia-org-9351 6 19 , , , en-wikipedia-org-9351 6 20 espionage espionage NN en-wikipedia-org-9351 6 21 , , , en-wikipedia-org-9351 6 22 law law NN en-wikipedia-org-9351 6 23 , , , en-wikipedia-org-9351 6 24 caring care VBG en-wikipedia-org-9351 6 25 for for IN en-wikipedia-org-9351 6 26 children child NNS en-wikipedia-org-9351 6 27 , , , en-wikipedia-org-9351 6 28 medical medical JJ en-wikipedia-org-9351 6 29 care care NN en-wikipedia-org-9351 6 30 , , , en-wikipedia-org-9351 6 31 social social JJ en-wikipedia-org-9351 6 32 work work NN en-wikipedia-org-9351 6 33 ; ; : en-wikipedia-org-9351 6 34 most most JJS en-wikipedia-org-9351 6 35 roles role NNS en-wikipedia-org-9351 6 36 in in IN en-wikipedia-org-9351 6 37 a a DT en-wikipedia-org-9351 6 38 hospitality hospitality NN en-wikipedia-org-9351 6 39 and and CC en-wikipedia-org-9351 6 40 food food NN en-wikipedia-org-9351 6 41 service service NN en-wikipedia-org-9351 6 42 ; ; : en-wikipedia-org-9351 6 43 and and CC en-wikipedia-org-9351 6 44 jobs job NNS en-wikipedia-org-9351 6 45 in in IN en-wikipedia-org-9351 6 46 the the DT en-wikipedia-org-9351 6 47 media medium NNS en-wikipedia-org-9351 6 48 . . . en-wikipedia-org-9351 7 1 [ [ -LRB- en-wikipedia-org-9351 7 2 3 3 LS en-wikipedia-org-9351 7 3 ] ] -RRB- en-wikipedia-org-9351 7 4 As as IN en-wikipedia-org-9351 7 5 particular particular JJ en-wikipedia-org-9351 7 6 economies economy NNS en-wikipedia-org-9351 7 7 move move VBP en-wikipedia-org-9351 7 8 from from IN en-wikipedia-org-9351 7 9 a a DT en-wikipedia-org-9351 7 10 manufacturing manufacturing NN en-wikipedia-org-9351 7 11 to to IN en-wikipedia-org-9351 7 12 a a DT en-wikipedia-org-9351 7 13 service service NN en-wikipedia-org-9351 7 14 - - HYPH en-wikipedia-org-9351 7 15 based base VBN en-wikipedia-org-9351 7 16 economy economy NN en-wikipedia-org-9351 7 17 , , , en-wikipedia-org-9351 7 18 more more JJR en-wikipedia-org-9351 7 19 workers worker NNS en-wikipedia-org-9351 7 20 in in IN en-wikipedia-org-9351 7 21 a a DT en-wikipedia-org-9351 7 22 variety variety NN en-wikipedia-org-9351 7 23 of of IN en-wikipedia-org-9351 7 24 occupational occupational JJ en-wikipedia-org-9351 7 25 fields field NNS en-wikipedia-org-9351 7 26 are be VBP en-wikipedia-org-9351 7 27 expected expect VBN en-wikipedia-org-9351 7 28 to to TO en-wikipedia-org-9351 7 29 manage manage VB en-wikipedia-org-9351 7 30 their -PRON- PRP$ en-wikipedia-org-9351 7 31 emotions emotion NNS en-wikipedia-org-9351 7 32 according accord VBG en-wikipedia-org-9351 7 33 to to IN en-wikipedia-org-9351 7 34 employer employer NN en-wikipedia-org-9351 7 35 demands demand NNS en-wikipedia-org-9351 7 36 when when WRB en-wikipedia-org-9351 7 37 compared compare VBN en-wikipedia-org-9351 7 38 to to IN en-wikipedia-org-9351 7 39 sixty sixty CD en-wikipedia-org-9351 7 40 years year NNS en-wikipedia-org-9351 7 41 ago ago RB en-wikipedia-org-9351 7 42 . . . en-wikipedia-org-9351 8 1 Usage usage NN en-wikipedia-org-9351 8 2 of of IN en-wikipedia-org-9351 8 3 the the DT en-wikipedia-org-9351 8 4 term term NN en-wikipedia-org-9351 8 5 has have VBZ en-wikipedia-org-9351 8 6 also also RB en-wikipedia-org-9351 8 7 been be VBN en-wikipedia-org-9351 8 8 extended extend VBN en-wikipedia-org-9351 8 9 to to TO en-wikipedia-org-9351 8 10 refer refer VB en-wikipedia-org-9351 8 11 to to IN en-wikipedia-org-9351 8 12 unpaid unpaid JJ en-wikipedia-org-9351 8 13 work work NN en-wikipedia-org-9351 8 14 that that WDT en-wikipedia-org-9351 8 15 is be VBZ en-wikipedia-org-9351 8 16 expected expect VBN en-wikipedia-org-9351 8 17 interpersonally interpersonally RB en-wikipedia-org-9351 8 18 , , , en-wikipedia-org-9351 8 19 such such JJ en-wikipedia-org-9351 8 20 as as IN en-wikipedia-org-9351 8 21 a a DT en-wikipedia-org-9351 8 22 woman woman NN en-wikipedia-org-9351 8 23 taking take VBG en-wikipedia-org-9351 8 24 care care NN en-wikipedia-org-9351 8 25 of of IN en-wikipedia-org-9351 8 26 organizing organize VBG en-wikipedia-org-9351 8 27 holiday holiday NN en-wikipedia-org-9351 8 28 events event NNS en-wikipedia-org-9351 8 29 or or CC en-wikipedia-org-9351 8 30 a a DT en-wikipedia-org-9351 8 31 person person NN en-wikipedia-org-9351 8 32 helping help VBG en-wikipedia-org-9351 8 33 a a DT en-wikipedia-org-9351 8 34 friend friend NN en-wikipedia-org-9351 8 35 solve solve VB en-wikipedia-org-9351 8 36 their -PRON- PRP$ en-wikipedia-org-9351 8 37 problems problem NNS en-wikipedia-org-9351 8 38 . . . en-wikipedia-org-9351 9 1 Contents content NNS en-wikipedia-org-9351 9 2 1 1 CD en-wikipedia-org-9351 9 3 Definition definition NN en-wikipedia-org-9351 9 4 2 2 CD en-wikipedia-org-9351 9 5 Alternate alternate JJ en-wikipedia-org-9351 9 6 usage usage NN en-wikipedia-org-9351 9 7 3 3 CD en-wikipedia-org-9351 9 8 Determinants determinant NNS en-wikipedia-org-9351 9 9 4 4 CD en-wikipedia-org-9351 9 10 Surface surface NN en-wikipedia-org-9351 9 11 and and CC en-wikipedia-org-9351 9 12 deep deep JJ en-wikipedia-org-9351 9 13 acting acting NN en-wikipedia-org-9351 9 14 5 5 CD en-wikipedia-org-9351 9 15 Careers Careers NNPS en-wikipedia-org-9351 9 16 5.1 5.1 CD en-wikipedia-org-9351 9 17 Bill Bill NNP en-wikipedia-org-9351 9 18 collectors collector VBZ en-wikipedia-org-9351 9 19 5.2 5.2 CD en-wikipedia-org-9351 9 20 Childcare Childcare NNP en-wikipedia-org-9351 9 21 workers worker NNS en-wikipedia-org-9351 9 22 5.3 5.3 CD en-wikipedia-org-9351 9 23 Food food NN en-wikipedia-org-9351 9 24 - - HYPH en-wikipedia-org-9351 9 25 industry industry NN en-wikipedia-org-9351 9 26 workers worker NNS en-wikipedia-org-9351 9 27 5.3.1 5.3.1 CD en-wikipedia-org-9351 9 28 Wait wait VB en-wikipedia-org-9351 9 29 staff staff NN en-wikipedia-org-9351 9 30 5.3.2 5.3.2 CD en-wikipedia-org-9351 9 31 Fast fast JJ en-wikipedia-org-9351 9 32 - - HYPH en-wikipedia-org-9351 9 33 food food NN en-wikipedia-org-9351 9 34 employees employee NNS en-wikipedia-org-9351 9 35 5.4 5.4 CD en-wikipedia-org-9351 9 36 Physicians physician NNS en-wikipedia-org-9351 9 37 5.5 5.5 CD en-wikipedia-org-9351 9 38 Police Police NNS en-wikipedia-org-9351 9 39 work work NN en-wikipedia-org-9351 9 40 5.6 5.6 CD en-wikipedia-org-9351 9 41 Public public JJ en-wikipedia-org-9351 9 42 administration administration NN en-wikipedia-org-9351 9 43 5.6.1 5.6.1 CD en-wikipedia-org-9351 9 44 Performance Performance NNP en-wikipedia-org-9351 9 45 5.6.2 5.6.2 NNP en-wikipedia-org-9351 9 46 Definition Definition NNP en-wikipedia-org-9351 9 47 : : : en-wikipedia-org-9351 9 48 rational rational JJ en-wikipedia-org-9351 9 49 work work NN en-wikipedia-org-9351 9 50 vs. vs. IN en-wikipedia-org-9351 9 51 emotion emotion NN en-wikipedia-org-9351 9 52 work work NN en-wikipedia-org-9351 9 53 5.6.3 5.6.3 CD en-wikipedia-org-9351 9 54 Definition definition NN en-wikipedia-org-9351 9 55 : : : en-wikipedia-org-9351 9 56 intelligence intelligence NN en-wikipedia-org-9351 9 57 vs. vs. CC en-wikipedia-org-9351 9 58 emotional emotional JJ en-wikipedia-org-9351 9 59 intelligence intelligence NN en-wikipedia-org-9351 9 60 6 6 CD en-wikipedia-org-9351 9 61 Gender Gender NNP en-wikipedia-org-9351 9 62 7 7 CD en-wikipedia-org-9351 9 63 Implications implication NNS en-wikipedia-org-9351 9 64 7.1 7.1 CD en-wikipedia-org-9351 9 65 Coping Coping NNP en-wikipedia-org-9351 9 66 skills skill VBZ en-wikipedia-org-9351 9 67 8 8 CD en-wikipedia-org-9351 9 68 See see VB en-wikipedia-org-9351 9 69 also also RB en-wikipedia-org-9351 9 70 9 9 CD en-wikipedia-org-9351 9 71 References reference NNS en-wikipedia-org-9351 9 72 10 10 CD en-wikipedia-org-9351 9 73 Further further JJ en-wikipedia-org-9351 9 74 reading read VBG en-wikipedia-org-9351 9 75 11 11 CD en-wikipedia-org-9351 9 76 External external JJ en-wikipedia-org-9351 9 77 links link NNS en-wikipedia-org-9351 9 78 Definition[edit definition[edit NN en-wikipedia-org-9351 9 79 ] ] -RRB- en-wikipedia-org-9351 9 80 A a DT en-wikipedia-org-9351 9 81 waitress waitress NN en-wikipedia-org-9351 9 82 at at IN en-wikipedia-org-9351 9 83 a a DT en-wikipedia-org-9351 9 84 restaurant restaurant NN en-wikipedia-org-9351 9 85 is be VBZ en-wikipedia-org-9351 9 86 expected expect VBN en-wikipedia-org-9351 9 87 to to TO en-wikipedia-org-9351 9 88 do do VB en-wikipedia-org-9351 9 89 emotional emotional JJ en-wikipedia-org-9351 9 90 labor labor NN en-wikipedia-org-9351 9 91 , , , en-wikipedia-org-9351 9 92 such such JJ en-wikipedia-org-9351 9 93 as as IN en-wikipedia-org-9351 9 94 smiling smile VBG en-wikipedia-org-9351 9 95 and and CC en-wikipedia-org-9351 9 96 expressing express VBG en-wikipedia-org-9351 9 97 positive positive JJ en-wikipedia-org-9351 9 98 emotion emotion NN en-wikipedia-org-9351 9 99 towards towards IN en-wikipedia-org-9351 9 100 customers customer NNS en-wikipedia-org-9351 9 101 The the DT en-wikipedia-org-9351 9 102 sociologist sociologist NN en-wikipedia-org-9351 9 103 Arlie Arlie NNP en-wikipedia-org-9351 9 104 Hochschild Hochschild NNP en-wikipedia-org-9351 9 105 provides provide VBZ en-wikipedia-org-9351 9 106 the the DT en-wikipedia-org-9351 9 107 first first JJ en-wikipedia-org-9351 9 108 definition definition NN en-wikipedia-org-9351 9 109 of of IN en-wikipedia-org-9351 9 110 emotional emotional JJ en-wikipedia-org-9351 9 111 labor labor NN en-wikipedia-org-9351 9 112 , , , en-wikipedia-org-9351 9 113 which which WDT en-wikipedia-org-9351 9 114 is be VBZ en-wikipedia-org-9351 9 115 displaying display VBG en-wikipedia-org-9351 9 116 certain certain JJ en-wikipedia-org-9351 9 117 emotions emotion NNS en-wikipedia-org-9351 9 118 to to TO en-wikipedia-org-9351 9 119 meet meet VB en-wikipedia-org-9351 9 120 the the DT en-wikipedia-org-9351 9 121 requirements requirement NNS en-wikipedia-org-9351 9 122 of of IN en-wikipedia-org-9351 9 123 a a DT en-wikipedia-org-9351 9 124 job job NN en-wikipedia-org-9351 9 125 . . . en-wikipedia-org-9351 10 1 [ [ -LRB- en-wikipedia-org-9351 10 2 1 1 LS en-wikipedia-org-9351 10 3 ] ] -RRB- en-wikipedia-org-9351 10 4 The the DT en-wikipedia-org-9351 10 5 related related JJ en-wikipedia-org-9351 10 6 term term NN en-wikipedia-org-9351 10 7 emotion emotion NN en-wikipedia-org-9351 10 8 work work NN en-wikipedia-org-9351 10 9 ( ( -LRB- en-wikipedia-org-9351 10 10 also also RB en-wikipedia-org-9351 10 11 called call VBN en-wikipedia-org-9351 10 12 " " `` en-wikipedia-org-9351 10 13 emotion emotion NN en-wikipedia-org-9351 10 14 management management NN en-wikipedia-org-9351 10 15 " " '' en-wikipedia-org-9351 10 16 ) ) -RRB- en-wikipedia-org-9351 10 17 refers refer VBZ en-wikipedia-org-9351 10 18 to to IN en-wikipedia-org-9351 10 19 displaying display VBG en-wikipedia-org-9351 10 20 certain certain JJ en-wikipedia-org-9351 10 21 emotions emotion NNS en-wikipedia-org-9351 10 22 for for IN en-wikipedia-org-9351 10 23 personal personal JJ en-wikipedia-org-9351 10 24 purposes purpose NNS en-wikipedia-org-9351 10 25 , , , en-wikipedia-org-9351 10 26 such such JJ en-wikipedia-org-9351 10 27 as as IN en-wikipedia-org-9351 10 28 within within IN en-wikipedia-org-9351 10 29 the the DT en-wikipedia-org-9351 10 30 private private JJ en-wikipedia-org-9351 10 31 sphere sphere NN en-wikipedia-org-9351 10 32 of of IN en-wikipedia-org-9351 10 33 one one NN en-wikipedia-org-9351 10 34 's 's POS en-wikipedia-org-9351 10 35 home home NN en-wikipedia-org-9351 10 36 or or CC en-wikipedia-org-9351 10 37 interactions interaction NNS en-wikipedia-org-9351 10 38 with with IN en-wikipedia-org-9351 10 39 family family NN en-wikipedia-org-9351 10 40 and and CC en-wikipedia-org-9351 10 41 friends friend NNS en-wikipedia-org-9351 10 42 . . . en-wikipedia-org-9351 11 1 Hochschild Hochschild NNP en-wikipedia-org-9351 11 2 identified identify VBD en-wikipedia-org-9351 11 3 three three CD en-wikipedia-org-9351 11 4 emotion emotion NN en-wikipedia-org-9351 11 5 regulation regulation NN en-wikipedia-org-9351 11 6 strategies strategy NNS en-wikipedia-org-9351 11 7 : : : en-wikipedia-org-9351 11 8 cognitive cognitive JJ en-wikipedia-org-9351 11 9 , , , en-wikipedia-org-9351 11 10 bodily bodily RB en-wikipedia-org-9351 11 11 , , , en-wikipedia-org-9351 11 12 and and CC en-wikipedia-org-9351 11 13 expressive expressive JJ en-wikipedia-org-9351 11 14 . . . en-wikipedia-org-9351 12 1 [ [ -LRB- en-wikipedia-org-9351 12 2 4 4 LS en-wikipedia-org-9351 12 3 ] ] -RRB- en-wikipedia-org-9351 12 4 Within within IN en-wikipedia-org-9351 12 5 cognitive cognitive JJ en-wikipedia-org-9351 12 6 emotion emotion NN en-wikipedia-org-9351 12 7 work work NN en-wikipedia-org-9351 12 8 , , , en-wikipedia-org-9351 12 9 one one CD en-wikipedia-org-9351 12 10 attempts attempt NNS en-wikipedia-org-9351 12 11 to to TO en-wikipedia-org-9351 12 12 change change VB en-wikipedia-org-9351 12 13 images image NNS en-wikipedia-org-9351 12 14 , , , en-wikipedia-org-9351 12 15 ideas idea NNS en-wikipedia-org-9351 12 16 , , , en-wikipedia-org-9351 12 17 or or CC en-wikipedia-org-9351 12 18 thoughts thought NNS en-wikipedia-org-9351 12 19 in in IN en-wikipedia-org-9351 12 20 hopes hope NNS en-wikipedia-org-9351 12 21 of of IN en-wikipedia-org-9351 12 22 changing change VBG en-wikipedia-org-9351 12 23 the the DT en-wikipedia-org-9351 12 24 feelings feeling NNS en-wikipedia-org-9351 12 25 associated associate VBN en-wikipedia-org-9351 12 26 with with IN en-wikipedia-org-9351 12 27 them -PRON- PRP en-wikipedia-org-9351 12 28 . . . en-wikipedia-org-9351 13 1 [ [ -LRB- en-wikipedia-org-9351 13 2 4 4 CD en-wikipedia-org-9351 13 3 ] ] -RRB- en-wikipedia-org-9351 13 4 For for IN en-wikipedia-org-9351 13 5 example example NN en-wikipedia-org-9351 13 6 , , , en-wikipedia-org-9351 13 7 one one PRP en-wikipedia-org-9351 13 8 may may MD en-wikipedia-org-9351 13 9 associate associate VB en-wikipedia-org-9351 13 10 a a DT en-wikipedia-org-9351 13 11 family family NN en-wikipedia-org-9351 13 12 picture picture NN en-wikipedia-org-9351 13 13 with with IN en-wikipedia-org-9351 13 14 feeling feel VBG en-wikipedia-org-9351 13 15 happy happy JJ en-wikipedia-org-9351 13 16 and and CC en-wikipedia-org-9351 13 17 think think VB en-wikipedia-org-9351 13 18 about about IN en-wikipedia-org-9351 13 19 said say VBD en-wikipedia-org-9351 13 20 picture picture NN en-wikipedia-org-9351 13 21 whenever whenever WRB en-wikipedia-org-9351 13 22 attempting attempt VBG en-wikipedia-org-9351 13 23 to to TO en-wikipedia-org-9351 13 24 feel feel VB en-wikipedia-org-9351 13 25 happy happy JJ en-wikipedia-org-9351 13 26 . . . en-wikipedia-org-9351 14 1 Within within IN en-wikipedia-org-9351 14 2 bodily bodily JJ en-wikipedia-org-9351 14 3 emotion emotion NN en-wikipedia-org-9351 14 4 work work NN en-wikipedia-org-9351 14 5 , , , en-wikipedia-org-9351 14 6 one one CD en-wikipedia-org-9351 14 7 attempts attempt NNS en-wikipedia-org-9351 14 8 to to TO en-wikipedia-org-9351 14 9 change change VB en-wikipedia-org-9351 14 10 physical physical JJ en-wikipedia-org-9351 14 11 symptoms symptom NNS en-wikipedia-org-9351 14 12 in in IN en-wikipedia-org-9351 14 13 order order NN en-wikipedia-org-9351 14 14 to to TO en-wikipedia-org-9351 14 15 create create VB en-wikipedia-org-9351 14 16 a a DT en-wikipedia-org-9351 14 17 desired desire VBN en-wikipedia-org-9351 14 18 emotion emotion NN en-wikipedia-org-9351 14 19 . . . en-wikipedia-org-9351 15 1 [ [ -LRB- en-wikipedia-org-9351 15 2 4 4 CD en-wikipedia-org-9351 15 3 ] ] -RRB- en-wikipedia-org-9351 15 4 For for IN en-wikipedia-org-9351 15 5 example example NN en-wikipedia-org-9351 15 6 , , , en-wikipedia-org-9351 15 7 one one PRP en-wikipedia-org-9351 15 8 may may MD en-wikipedia-org-9351 15 9 attempt attempt VB en-wikipedia-org-9351 15 10 deep deep JJ en-wikipedia-org-9351 15 11 breathing breathing NN en-wikipedia-org-9351 15 12 in in IN en-wikipedia-org-9351 15 13 order order NN en-wikipedia-org-9351 15 14 to to TO en-wikipedia-org-9351 15 15 reduce reduce VB en-wikipedia-org-9351 15 16 anger anger NN en-wikipedia-org-9351 15 17 . . . en-wikipedia-org-9351 16 1 Within within IN en-wikipedia-org-9351 16 2 expressive expressive JJ en-wikipedia-org-9351 16 3 emotion emotion NN en-wikipedia-org-9351 16 4 work work NN en-wikipedia-org-9351 16 5 , , , en-wikipedia-org-9351 16 6 one one CD en-wikipedia-org-9351 16 7 attempts attempt NNS en-wikipedia-org-9351 16 8 to to TO en-wikipedia-org-9351 16 9 change change VB en-wikipedia-org-9351 16 10 expressive expressive JJ en-wikipedia-org-9351 16 11 gestures gesture NNS en-wikipedia-org-9351 16 12 to to TO en-wikipedia-org-9351 16 13 change change VB en-wikipedia-org-9351 16 14 inner inner JJ en-wikipedia-org-9351 16 15 feelings feeling NNS en-wikipedia-org-9351 16 16 , , , en-wikipedia-org-9351 16 17 such such JJ en-wikipedia-org-9351 16 18 as as IN en-wikipedia-org-9351 16 19 smiling smile VBG en-wikipedia-org-9351 16 20 when when WRB en-wikipedia-org-9351 16 21 trying try VBG en-wikipedia-org-9351 16 22 to to TO en-wikipedia-org-9351 16 23 feel feel VB en-wikipedia-org-9351 16 24 happy happy JJ en-wikipedia-org-9351 16 25 . . . en-wikipedia-org-9351 17 1 [ [ -LRB- en-wikipedia-org-9351 17 2 4 4 LS en-wikipedia-org-9351 17 3 ] ] -RRB- en-wikipedia-org-9351 17 4 While while IN en-wikipedia-org-9351 17 5 emotion emotion NN en-wikipedia-org-9351 17 6 work work NN en-wikipedia-org-9351 17 7 happens happen VBZ en-wikipedia-org-9351 17 8 within within IN en-wikipedia-org-9351 17 9 the the DT en-wikipedia-org-9351 17 10 private private JJ en-wikipedia-org-9351 17 11 sphere sphere NN en-wikipedia-org-9351 17 12 , , , en-wikipedia-org-9351 17 13 emotional emotional JJ en-wikipedia-org-9351 17 14 labor labor NN en-wikipedia-org-9351 17 15 is be VBZ en-wikipedia-org-9351 17 16 emotion emotion NN en-wikipedia-org-9351 17 17 management management NN en-wikipedia-org-9351 17 18 within within IN en-wikipedia-org-9351 17 19 the the DT en-wikipedia-org-9351 17 20 workplace workplace NN en-wikipedia-org-9351 17 21 according accord VBG en-wikipedia-org-9351 17 22 to to IN en-wikipedia-org-9351 17 23 employer employer NN en-wikipedia-org-9351 17 24 expectations expectation NNS en-wikipedia-org-9351 17 25 . . . en-wikipedia-org-9351 18 1 Jobs job NNS en-wikipedia-org-9351 18 2 involving involve VBG en-wikipedia-org-9351 18 3 emotional emotional JJ en-wikipedia-org-9351 18 4 labor labor NN en-wikipedia-org-9351 18 5 are be VBP en-wikipedia-org-9351 18 6 defined define VBN en-wikipedia-org-9351 18 7 as as IN en-wikipedia-org-9351 18 8 those those DT en-wikipedia-org-9351 18 9 that that WDT en-wikipedia-org-9351 18 10 : : : en-wikipedia-org-9351 18 11 require require VB en-wikipedia-org-9351 18 12 face face NN en-wikipedia-org-9351 18 13 - - HYPH en-wikipedia-org-9351 18 14 to to IN en-wikipedia-org-9351 18 15 - - HYPH en-wikipedia-org-9351 18 16 face face NN en-wikipedia-org-9351 18 17 or or CC en-wikipedia-org-9351 18 18 voice voice NN en-wikipedia-org-9351 18 19 - - HYPH en-wikipedia-org-9351 18 20 to to IN en-wikipedia-org-9351 18 21 - - HYPH en-wikipedia-org-9351 18 22 voice voice NN en-wikipedia-org-9351 18 23 contact contact NN en-wikipedia-org-9351 18 24 with with IN en-wikipedia-org-9351 18 25 the the DT en-wikipedia-org-9351 18 26 public public NN en-wikipedia-org-9351 18 27 . . . en-wikipedia-org-9351 19 1 require require VB en-wikipedia-org-9351 19 2 the the DT en-wikipedia-org-9351 19 3 worker worker NN en-wikipedia-org-9351 19 4 to to TO en-wikipedia-org-9351 19 5 produce produce VB en-wikipedia-org-9351 19 6 an an DT en-wikipedia-org-9351 19 7 emotional emotional JJ en-wikipedia-org-9351 19 8 state state NN en-wikipedia-org-9351 19 9 in in IN en-wikipedia-org-9351 19 10 another another DT en-wikipedia-org-9351 19 11 person person NN en-wikipedia-org-9351 19 12 . . . en-wikipedia-org-9351 20 1 allow allow VB en-wikipedia-org-9351 20 2 the the DT en-wikipedia-org-9351 20 3 employer employer NN en-wikipedia-org-9351 20 4 , , , en-wikipedia-org-9351 20 5 through through IN en-wikipedia-org-9351 20 6 training training NN en-wikipedia-org-9351 20 7 and and CC en-wikipedia-org-9351 20 8 supervision supervision NN en-wikipedia-org-9351 20 9 , , , en-wikipedia-org-9351 20 10 to to TO en-wikipedia-org-9351 20 11 exercise exercise VB en-wikipedia-org-9351 20 12 a a DT en-wikipedia-org-9351 20 13 degree degree NN en-wikipedia-org-9351 20 14 of of IN en-wikipedia-org-9351 20 15 control control NN en-wikipedia-org-9351 20 16 over over IN en-wikipedia-org-9351 20 17 the the DT en-wikipedia-org-9351 20 18 emotional emotional JJ en-wikipedia-org-9351 20 19 activities activity NNS en-wikipedia-org-9351 20 20 of of IN en-wikipedia-org-9351 20 21 employees employee NNS en-wikipedia-org-9351 20 22 . . . en-wikipedia-org-9351 21 1 [ [ -LRB- en-wikipedia-org-9351 21 2 1 1 LS en-wikipedia-org-9351 21 3 ] ] -RRB- en-wikipedia-org-9351 21 4 Hochschild Hochschild NNP en-wikipedia-org-9351 21 5 ( ( -LRB- en-wikipedia-org-9351 21 6 1983 1983 CD en-wikipedia-org-9351 21 7 ) ) -RRB- en-wikipedia-org-9351 21 8 argues argue VBZ en-wikipedia-org-9351 21 9 that that IN en-wikipedia-org-9351 21 10 within within IN en-wikipedia-org-9351 21 11 this this DT en-wikipedia-org-9351 21 12 commodification commodification NN en-wikipedia-org-9351 21 13 process process NN en-wikipedia-org-9351 21 14 , , , en-wikipedia-org-9351 21 15 service service NN en-wikipedia-org-9351 21 16 workers worker NNS en-wikipedia-org-9351 21 17 are be VBP en-wikipedia-org-9351 21 18 estranged estrange VBN en-wikipedia-org-9351 21 19 from from IN en-wikipedia-org-9351 21 20 their -PRON- PRP$ en-wikipedia-org-9351 21 21 own own JJ en-wikipedia-org-9351 21 22 feelings feeling NNS en-wikipedia-org-9351 21 23 in in IN en-wikipedia-org-9351 21 24 the the DT en-wikipedia-org-9351 21 25 workplace workplace NN en-wikipedia-org-9351 21 26 . . . en-wikipedia-org-9351 22 1 [ [ -LRB- en-wikipedia-org-9351 22 2 1 1 LS en-wikipedia-org-9351 22 3 ] ] -RRB- en-wikipedia-org-9351 22 4 Alternate alternate JJ en-wikipedia-org-9351 22 5 usage[edit usage[edit NFP en-wikipedia-org-9351 22 6 ] ] -RRB- en-wikipedia-org-9351 22 7 The the DT en-wikipedia-org-9351 22 8 term term NN en-wikipedia-org-9351 22 9 has have VBZ en-wikipedia-org-9351 22 10 been be VBN en-wikipedia-org-9351 22 11 applied apply VBN en-wikipedia-org-9351 22 12 in in IN en-wikipedia-org-9351 22 13 modern modern JJ en-wikipedia-org-9351 22 14 contexts contexts NN en-wikipedia-org-9351 22 15 to to TO en-wikipedia-org-9351 22 16 refer refer VB en-wikipedia-org-9351 22 17 to to IN en-wikipedia-org-9351 22 18 household household NN en-wikipedia-org-9351 22 19 tasks task NNS en-wikipedia-org-9351 22 20 , , , en-wikipedia-org-9351 22 21 specifically specifically RB en-wikipedia-org-9351 22 22 unpaid unpaid JJ en-wikipedia-org-9351 22 23 labor labor NN en-wikipedia-org-9351 22 24 that that WDT en-wikipedia-org-9351 22 25 is be VBZ en-wikipedia-org-9351 22 26 often often RB en-wikipedia-org-9351 22 27 expected expect VBN en-wikipedia-org-9351 22 28 of of IN en-wikipedia-org-9351 22 29 women woman NNS en-wikipedia-org-9351 22 30 , , , en-wikipedia-org-9351 22 31 e.g. e.g. RB en-wikipedia-org-9351 23 1 planning plan VBG en-wikipedia-org-9351 23 2 celebrations celebration NNS en-wikipedia-org-9351 23 3 or or CC en-wikipedia-org-9351 23 4 having have VBG en-wikipedia-org-9351 23 5 to to TO en-wikipedia-org-9351 23 6 remind remind VB en-wikipedia-org-9351 23 7 their -PRON- PRP$ en-wikipedia-org-9351 23 8 partner partner NN en-wikipedia-org-9351 23 9 of of IN en-wikipedia-org-9351 23 10 chores chore NNS en-wikipedia-org-9351 23 11 . . . en-wikipedia-org-9351 24 1 [ [ -LRB- en-wikipedia-org-9351 24 2 5 5 LS en-wikipedia-org-9351 24 3 ] ] -RRB- en-wikipedia-org-9351 24 4 The the DT en-wikipedia-org-9351 24 5 term term NN en-wikipedia-org-9351 24 6 can can MD en-wikipedia-org-9351 24 7 also also RB en-wikipedia-org-9351 24 8 refer refer VB en-wikipedia-org-9351 24 9 to to IN en-wikipedia-org-9351 24 10 informal informal JJ en-wikipedia-org-9351 24 11 counseling counseling NN en-wikipedia-org-9351 24 12 , , , en-wikipedia-org-9351 24 13 such such JJ en-wikipedia-org-9351 24 14 as as IN en-wikipedia-org-9351 24 15 providing provide VBG en-wikipedia-org-9351 24 16 advice advice NN en-wikipedia-org-9351 24 17 to to IN en-wikipedia-org-9351 24 18 a a DT en-wikipedia-org-9351 24 19 friend friend NN en-wikipedia-org-9351 24 20 or or CC en-wikipedia-org-9351 24 21 helping help VBG en-wikipedia-org-9351 24 22 someone someone NN en-wikipedia-org-9351 24 23 through through IN en-wikipedia-org-9351 24 24 a a DT en-wikipedia-org-9351 24 25 breakup breakup NN en-wikipedia-org-9351 24 26 . . . en-wikipedia-org-9351 25 1 [ [ -LRB- en-wikipedia-org-9351 25 2 6 6 CD en-wikipedia-org-9351 25 3 ] ] -RRB- en-wikipedia-org-9351 25 4 When when WRB en-wikipedia-org-9351 25 5 Hochschild Hochschild NNP en-wikipedia-org-9351 25 6 was be VBD en-wikipedia-org-9351 25 7 interviewed interview VBN en-wikipedia-org-9351 25 8 about about IN en-wikipedia-org-9351 25 9 this this DT en-wikipedia-org-9351 25 10 shifting shift VBG en-wikipedia-org-9351 25 11 usage usage NN en-wikipedia-org-9351 25 12 , , , en-wikipedia-org-9351 25 13 she -PRON- PRP en-wikipedia-org-9351 25 14 expressed express VBD en-wikipedia-org-9351 25 15 that that IN en-wikipedia-org-9351 25 16 it -PRON- PRP en-wikipedia-org-9351 25 17 made make VBD en-wikipedia-org-9351 25 18 the the DT en-wikipedia-org-9351 25 19 concept concept NN en-wikipedia-org-9351 25 20 blurrier blurrier NN en-wikipedia-org-9351 25 21 and and CC en-wikipedia-org-9351 25 22 was be VBD en-wikipedia-org-9351 25 23 sometimes sometimes RB en-wikipedia-org-9351 25 24 being be VBG en-wikipedia-org-9351 25 25 applied apply VBN en-wikipedia-org-9351 25 26 to to IN en-wikipedia-org-9351 25 27 things thing NNS en-wikipedia-org-9351 25 28 that that WDT en-wikipedia-org-9351 25 29 were be VBD en-wikipedia-org-9351 25 30 simply simply RB en-wikipedia-org-9351 25 31 just just RB en-wikipedia-org-9351 25 32 labor labor NN en-wikipedia-org-9351 25 33 , , , en-wikipedia-org-9351 25 34 although although IN en-wikipedia-org-9351 25 35 how how WRB en-wikipedia-org-9351 25 36 carrying carry VBG en-wikipedia-org-9351 25 37 out out RP en-wikipedia-org-9351 25 38 this this DT en-wikipedia-org-9351 25 39 labor labor NN en-wikipedia-org-9351 25 40 made make VBD en-wikipedia-org-9351 25 41 a a DT en-wikipedia-org-9351 25 42 person person NN en-wikipedia-org-9351 25 43 feel feel VB en-wikipedia-org-9351 25 44 could could MD en-wikipedia-org-9351 25 45 make make VB en-wikipedia-org-9351 25 46 it -PRON- PRP en-wikipedia-org-9351 25 47 emotional emotional JJ en-wikipedia-org-9351 25 48 labor labor NN en-wikipedia-org-9351 25 49 as as RB en-wikipedia-org-9351 25 50 well well RB en-wikipedia-org-9351 25 51 . . . en-wikipedia-org-9351 26 1 [ [ -LRB- en-wikipedia-org-9351 26 2 7 7 CD en-wikipedia-org-9351 26 3 ] ] -RRB- en-wikipedia-org-9351 26 4 Determinants[edit determinants[edit NN en-wikipedia-org-9351 26 5 ] ] -RRB- en-wikipedia-org-9351 26 6 Societal Societal NNP en-wikipedia-org-9351 26 7 , , , en-wikipedia-org-9351 26 8 occupational occupational NN en-wikipedia-org-9351 26 9 , , , en-wikipedia-org-9351 26 10 and and CC en-wikipedia-org-9351 26 11 organizational organizational JJ en-wikipedia-org-9351 26 12 norms norm NNS en-wikipedia-org-9351 26 13 . . . en-wikipedia-org-9351 27 1 For for IN en-wikipedia-org-9351 27 2 example example NN en-wikipedia-org-9351 27 3 , , , en-wikipedia-org-9351 27 4 empirical empirical JJ en-wikipedia-org-9351 27 5 evidence evidence NN en-wikipedia-org-9351 27 6 indicates indicate VBZ en-wikipedia-org-9351 27 7 that that IN en-wikipedia-org-9351 27 8 in in IN en-wikipedia-org-9351 27 9 typically typically RB en-wikipedia-org-9351 27 10 " " `` en-wikipedia-org-9351 27 11 busy busy JJ en-wikipedia-org-9351 27 12 " " '' en-wikipedia-org-9351 27 13 stores store NNS en-wikipedia-org-9351 27 14 there there EX en-wikipedia-org-9351 27 15 is be VBZ en-wikipedia-org-9351 27 16 more more JJR en-wikipedia-org-9351 27 17 legitimacy legitimacy NN en-wikipedia-org-9351 27 18 to to TO en-wikipedia-org-9351 27 19 express express VB en-wikipedia-org-9351 27 20 negative negative JJ en-wikipedia-org-9351 27 21 emotions emotion NNS en-wikipedia-org-9351 27 22 than than IN en-wikipedia-org-9351 27 23 there there EX en-wikipedia-org-9351 27 24 is be VBZ en-wikipedia-org-9351 27 25 in in IN en-wikipedia-org-9351 27 26 typically typically RB en-wikipedia-org-9351 27 27 " " `` en-wikipedia-org-9351 27 28 slow slow JJ en-wikipedia-org-9351 27 29 " " '' en-wikipedia-org-9351 27 30 stores store NNS en-wikipedia-org-9351 27 31 , , , en-wikipedia-org-9351 27 32 in in IN en-wikipedia-org-9351 27 33 which which WDT en-wikipedia-org-9351 27 34 employees employee NNS en-wikipedia-org-9351 27 35 are be VBP en-wikipedia-org-9351 27 36 expected expect VBN en-wikipedia-org-9351 27 37 to to TO en-wikipedia-org-9351 27 38 behave behave VB en-wikipedia-org-9351 27 39 in in IN en-wikipedia-org-9351 27 40 accordance accordance NN en-wikipedia-org-9351 27 41 with with IN en-wikipedia-org-9351 27 42 the the DT en-wikipedia-org-9351 27 43 display display NN en-wikipedia-org-9351 27 44 rules rule NNS en-wikipedia-org-9351 27 45 . . . en-wikipedia-org-9351 28 1 [ [ -LRB- en-wikipedia-org-9351 28 2 8 8 CD en-wikipedia-org-9351 28 3 ] ] -RRB- en-wikipedia-org-9351 28 4 Hence hence RB en-wikipedia-org-9351 28 5 , , , en-wikipedia-org-9351 28 6 the the DT en-wikipedia-org-9351 28 7 emotional emotional JJ en-wikipedia-org-9351 28 8 culture culture NN en-wikipedia-org-9351 28 9 to to IN en-wikipedia-org-9351 28 10 which which WDT en-wikipedia-org-9351 28 11 one one PRP en-wikipedia-org-9351 28 12 belongs belong VBZ en-wikipedia-org-9351 28 13 influences influence VBZ en-wikipedia-org-9351 28 14 the the DT en-wikipedia-org-9351 28 15 employee employee NN en-wikipedia-org-9351 28 16 's 's POS en-wikipedia-org-9351 28 17 commitment commitment NN en-wikipedia-org-9351 28 18 to to IN en-wikipedia-org-9351 28 19 those those DT en-wikipedia-org-9351 28 20 rules rule NNS en-wikipedia-org-9351 28 21 . . . en-wikipedia-org-9351 29 1 [ [ -LRB- en-wikipedia-org-9351 29 2 9 9 CD en-wikipedia-org-9351 29 3 ] ] -RRB- en-wikipedia-org-9351 29 4 Dispositional dispositional JJ en-wikipedia-org-9351 29 5 traits trait NNS en-wikipedia-org-9351 29 6 and and CC en-wikipedia-org-9351 29 7 inner inner JJ en-wikipedia-org-9351 29 8 feeling feeling NN en-wikipedia-org-9351 29 9 on on IN en-wikipedia-org-9351 29 10 the the DT en-wikipedia-org-9351 29 11 job job NN en-wikipedia-org-9351 29 12 ; ; , en-wikipedia-org-9351 29 13 such such JJ en-wikipedia-org-9351 29 14 as as IN en-wikipedia-org-9351 29 15 employees employee NNS en-wikipedia-org-9351 29 16 ' ' POS en-wikipedia-org-9351 29 17 emotional emotional JJ en-wikipedia-org-9351 29 18 expressiveness expressiveness NN en-wikipedia-org-9351 29 19 , , , en-wikipedia-org-9351 29 20 which which WDT en-wikipedia-org-9351 29 21 refers refer VBZ en-wikipedia-org-9351 29 22 to to IN en-wikipedia-org-9351 29 23 the the DT en-wikipedia-org-9351 29 24 capability capability NN en-wikipedia-org-9351 29 25 to to TO en-wikipedia-org-9351 29 26 use use VB en-wikipedia-org-9351 29 27 facial facial JJ en-wikipedia-org-9351 29 28 expressions expression NNS en-wikipedia-org-9351 29 29 , , , en-wikipedia-org-9351 29 30 voice voice NN en-wikipedia-org-9351 29 31 , , , en-wikipedia-org-9351 29 32 gestures gesture NNS en-wikipedia-org-9351 29 33 , , , en-wikipedia-org-9351 29 34 and and CC en-wikipedia-org-9351 29 35 body body NN en-wikipedia-org-9351 29 36 movements movement NNS en-wikipedia-org-9351 29 37 to to TO en-wikipedia-org-9351 29 38 transmit transmit VB en-wikipedia-org-9351 29 39 emotions;[10 emotions;[10 NN en-wikipedia-org-9351 29 40 ] ] -RRB- en-wikipedia-org-9351 29 41 or or CC en-wikipedia-org-9351 29 42 employees employee NNS en-wikipedia-org-9351 29 43 ' ' POS en-wikipedia-org-9351 29 44 level level NN en-wikipedia-org-9351 29 45 of of IN en-wikipedia-org-9351 29 46 career career NN en-wikipedia-org-9351 29 47 identity identity NN en-wikipedia-org-9351 29 48 ( ( -LRB- en-wikipedia-org-9351 29 49 the the DT en-wikipedia-org-9351 29 50 importance importance NN en-wikipedia-org-9351 29 51 of of IN en-wikipedia-org-9351 29 52 the the DT en-wikipedia-org-9351 29 53 career career NN en-wikipedia-org-9351 29 54 role role NN en-wikipedia-org-9351 29 55 to to IN en-wikipedia-org-9351 29 56 self self NN en-wikipedia-org-9351 29 57 - - HYPH en-wikipedia-org-9351 29 58 identity identity NN en-wikipedia-org-9351 29 59 ) ) -RRB- en-wikipedia-org-9351 29 60 , , , en-wikipedia-org-9351 29 61 which which WDT en-wikipedia-org-9351 29 62 allows allow VBZ en-wikipedia-org-9351 29 63 them -PRON- PRP en-wikipedia-org-9351 29 64 to to TO en-wikipedia-org-9351 29 65 express express VB en-wikipedia-org-9351 29 66 the the DT en-wikipedia-org-9351 29 67 organizationally organizationally RB en-wikipedia-org-9351 29 68 - - HYPH en-wikipedia-org-9351 29 69 desired desire VBN en-wikipedia-org-9351 29 70 emotions emotion NNS en-wikipedia-org-9351 29 71 more more RBR en-wikipedia-org-9351 29 72 easily easily RB en-wikipedia-org-9351 29 73 ( ( -LRB- en-wikipedia-org-9351 29 74 because because IN en-wikipedia-org-9351 29 75 there there EX en-wikipedia-org-9351 29 76 is be VBZ en-wikipedia-org-9351 29 77 less less JJR en-wikipedia-org-9351 29 78 discrepancy discrepancy NN en-wikipedia-org-9351 29 79 between between IN en-wikipedia-org-9351 29 80 expressed express VBN en-wikipedia-org-9351 29 81 behavior behavior NN en-wikipedia-org-9351 29 82 and and CC en-wikipedia-org-9351 29 83 emotional emotional JJ en-wikipedia-org-9351 29 84 experience experience NN en-wikipedia-org-9351 29 85 when when WRB en-wikipedia-org-9351 29 86 engaged engage VBN en-wikipedia-org-9351 29 87 in in IN en-wikipedia-org-9351 29 88 their -PRON- PRP$ en-wikipedia-org-9351 29 89 work work NN en-wikipedia-org-9351 29 90 ) ) -RRB- en-wikipedia-org-9351 29 91 . . . en-wikipedia-org-9351 30 1 [ [ -LRB- en-wikipedia-org-9351 30 2 11 11 CD en-wikipedia-org-9351 30 3 ] ] -RRB- en-wikipedia-org-9351 30 4 Supervisory supervisory JJ en-wikipedia-org-9351 30 5 regulation regulation NN en-wikipedia-org-9351 30 6 of of IN en-wikipedia-org-9351 30 7 display display NN en-wikipedia-org-9351 30 8 rules rule NNS en-wikipedia-org-9351 30 9 ; ; : en-wikipedia-org-9351 30 10 Supervisors supervisor NNS en-wikipedia-org-9351 30 11 are be VBP en-wikipedia-org-9351 30 12 likely likely JJ en-wikipedia-org-9351 30 13 to to TO en-wikipedia-org-9351 30 14 be be VB en-wikipedia-org-9351 30 15 important important JJ en-wikipedia-org-9351 30 16 definers definer NNS en-wikipedia-org-9351 30 17 of of IN en-wikipedia-org-9351 30 18 display display NN en-wikipedia-org-9351 30 19 rules rule NNS en-wikipedia-org-9351 30 20 at at IN en-wikipedia-org-9351 30 21 the the DT en-wikipedia-org-9351 30 22 job job NN en-wikipedia-org-9351 30 23 level level NN en-wikipedia-org-9351 30 24 , , , en-wikipedia-org-9351 30 25 given give VBN en-wikipedia-org-9351 30 26 their -PRON- PRP$ en-wikipedia-org-9351 30 27 direct direct JJ en-wikipedia-org-9351 30 28 influence influence NN en-wikipedia-org-9351 30 29 on on IN en-wikipedia-org-9351 30 30 workers worker NNS en-wikipedia-org-9351 30 31 ' ' POS en-wikipedia-org-9351 30 32 beliefs belief NNS en-wikipedia-org-9351 30 33 about about IN en-wikipedia-org-9351 30 34 high high JJ en-wikipedia-org-9351 30 35 - - HYPH en-wikipedia-org-9351 30 36 performance performance NN en-wikipedia-org-9351 30 37 expectations expectation NNS en-wikipedia-org-9351 30 38 . . . en-wikipedia-org-9351 31 1 Moreover moreover RB en-wikipedia-org-9351 31 2 , , , en-wikipedia-org-9351 31 3 supervisors supervisor NNS en-wikipedia-org-9351 31 4 ' ' POS en-wikipedia-org-9351 31 5 impressions impression NNS en-wikipedia-org-9351 31 6 of of IN en-wikipedia-org-9351 31 7 the the DT en-wikipedia-org-9351 31 8 need need NN en-wikipedia-org-9351 31 9 to to TO en-wikipedia-org-9351 31 10 suppress suppress VB en-wikipedia-org-9351 31 11 negative negative JJ en-wikipedia-org-9351 31 12 emotions emotion NNS en-wikipedia-org-9351 31 13 on on IN en-wikipedia-org-9351 31 14 the the DT en-wikipedia-org-9351 31 15 job job NN en-wikipedia-org-9351 31 16 influence influence NN en-wikipedia-org-9351 31 17 the the DT en-wikipedia-org-9351 31 18 employees employee NNS en-wikipedia-org-9351 31 19 ' ' POS en-wikipedia-org-9351 31 20 impressions impression NNS en-wikipedia-org-9351 31 21 of of IN en-wikipedia-org-9351 31 22 that that DT en-wikipedia-org-9351 31 23 display display NN en-wikipedia-org-9351 31 24 rule rule NN en-wikipedia-org-9351 31 25 . . . en-wikipedia-org-9351 32 1 [ [ -LRB- en-wikipedia-org-9351 32 2 12 12 CD en-wikipedia-org-9351 32 3 ] ] -RRB- en-wikipedia-org-9351 32 4 Surface surface NN en-wikipedia-org-9351 32 5 and and CC en-wikipedia-org-9351 32 6 deep deep JJ en-wikipedia-org-9351 32 7 acting[edit acting[edit , en-wikipedia-org-9351 32 8 ] ] -RRB- en-wikipedia-org-9351 32 9 Arlie Arlie NNP en-wikipedia-org-9351 32 10 Hochschild Hochschild NNP en-wikipedia-org-9351 32 11 's 's POS en-wikipedia-org-9351 32 12 foundational foundational JJ en-wikipedia-org-9351 32 13 text text NN en-wikipedia-org-9351 32 14 divided divide VBD en-wikipedia-org-9351 32 15 emotional emotional JJ en-wikipedia-org-9351 32 16 labor labor NN en-wikipedia-org-9351 32 17 into into IN en-wikipedia-org-9351 32 18 two two CD en-wikipedia-org-9351 32 19 components component NNS en-wikipedia-org-9351 32 20 : : : en-wikipedia-org-9351 32 21 surface surface NN en-wikipedia-org-9351 32 22 acting acting NN en-wikipedia-org-9351 32 23 and and CC en-wikipedia-org-9351 32 24 deep deep JJ en-wikipedia-org-9351 32 25 acting acting NN en-wikipedia-org-9351 32 26 . . . en-wikipedia-org-9351 33 1 [ [ -LRB- en-wikipedia-org-9351 33 2 1 1 LS en-wikipedia-org-9351 33 3 ] ] -RRB- en-wikipedia-org-9351 33 4 Surface surface NN en-wikipedia-org-9351 33 5 acting acting NN en-wikipedia-org-9351 33 6 occurs occur VBZ en-wikipedia-org-9351 33 7 when when WRB en-wikipedia-org-9351 33 8 employees employee NNS en-wikipedia-org-9351 33 9 display display VBP en-wikipedia-org-9351 33 10 the the DT en-wikipedia-org-9351 33 11 emotions emotion NNS en-wikipedia-org-9351 33 12 required require VBN en-wikipedia-org-9351 33 13 for for IN en-wikipedia-org-9351 33 14 a a DT en-wikipedia-org-9351 33 15 job job NN en-wikipedia-org-9351 33 16 without without IN en-wikipedia-org-9351 33 17 changing change VBG en-wikipedia-org-9351 33 18 how how WRB en-wikipedia-org-9351 33 19 they -PRON- PRP en-wikipedia-org-9351 33 20 actually actually RB en-wikipedia-org-9351 33 21 feel feel VBP en-wikipedia-org-9351 33 22 . . . en-wikipedia-org-9351 34 1 [ [ -LRB- en-wikipedia-org-9351 34 2 1 1 LS en-wikipedia-org-9351 34 3 ] ] -RRB- en-wikipedia-org-9351 34 4 Deep deep JJ en-wikipedia-org-9351 34 5 acting acting NN en-wikipedia-org-9351 34 6 is be VBZ en-wikipedia-org-9351 34 7 an an DT en-wikipedia-org-9351 34 8 effortful effortful JJ en-wikipedia-org-9351 34 9 process process NN en-wikipedia-org-9351 34 10 through through IN en-wikipedia-org-9351 34 11 which which WDT en-wikipedia-org-9351 34 12 employees employee NNS en-wikipedia-org-9351 34 13 change change VBP en-wikipedia-org-9351 34 14 their -PRON- PRP$ en-wikipedia-org-9351 34 15 internal internal JJ en-wikipedia-org-9351 34 16 feelings feeling NNS en-wikipedia-org-9351 34 17 to to TO en-wikipedia-org-9351 34 18 align align VB en-wikipedia-org-9351 34 19 with with IN en-wikipedia-org-9351 34 20 organizational organizational JJ en-wikipedia-org-9351 34 21 expectations expectation NNS en-wikipedia-org-9351 34 22 , , , en-wikipedia-org-9351 34 23 producing produce VBG en-wikipedia-org-9351 34 24 more more RBR en-wikipedia-org-9351 34 25 natural natural JJ en-wikipedia-org-9351 34 26 and and CC en-wikipedia-org-9351 34 27 genuine genuine JJ en-wikipedia-org-9351 34 28 emotional emotional JJ en-wikipedia-org-9351 34 29 displays display NNS en-wikipedia-org-9351 34 30 . . . en-wikipedia-org-9351 35 1 [ [ -LRB- en-wikipedia-org-9351 35 2 13 13 CD en-wikipedia-org-9351 35 3 ] ] -RRB- en-wikipedia-org-9351 35 4 Although although IN en-wikipedia-org-9351 35 5 the the DT en-wikipedia-org-9351 35 6 underlying underlie VBG en-wikipedia-org-9351 35 7 processes process NNS en-wikipedia-org-9351 35 8 differ differ VBP en-wikipedia-org-9351 35 9 , , , en-wikipedia-org-9351 35 10 the the DT en-wikipedia-org-9351 35 11 objective objective NN en-wikipedia-org-9351 35 12 of of IN en-wikipedia-org-9351 35 13 both both DT en-wikipedia-org-9351 35 14 is be VBZ en-wikipedia-org-9351 35 15 typically typically RB en-wikipedia-org-9351 35 16 to to TO en-wikipedia-org-9351 35 17 show show VB en-wikipedia-org-9351 35 18 positive positive JJ en-wikipedia-org-9351 35 19 emotions emotion NNS en-wikipedia-org-9351 35 20 , , , en-wikipedia-org-9351 35 21 which which WDT en-wikipedia-org-9351 35 22 are be VBP en-wikipedia-org-9351 35 23 presumed presume VBN en-wikipedia-org-9351 35 24 to to TO en-wikipedia-org-9351 35 25 impact impact VB en-wikipedia-org-9351 35 26 the the DT en-wikipedia-org-9351 35 27 feelings feeling NNS en-wikipedia-org-9351 35 28 of of IN en-wikipedia-org-9351 35 29 customers customer NNS en-wikipedia-org-9351 35 30 and and CC en-wikipedia-org-9351 35 31 bottom bottom JJ en-wikipedia-org-9351 35 32 - - HYPH en-wikipedia-org-9351 35 33 line line NN en-wikipedia-org-9351 35 34 outcomes outcome NNS en-wikipedia-org-9351 35 35 ( ( -LRB- en-wikipedia-org-9351 35 36 e.g. e.g. RB en-wikipedia-org-9351 36 1 sales sale NNS en-wikipedia-org-9351 36 2 , , , en-wikipedia-org-9351 36 3 positive positive JJ en-wikipedia-org-9351 36 4 recommendations recommendation NNS en-wikipedia-org-9351 36 5 , , , en-wikipedia-org-9351 36 6 and and CC en-wikipedia-org-9351 36 7 repeat repeat VB en-wikipedia-org-9351 36 8 business business NN en-wikipedia-org-9351 36 9 ) ) -RRB- en-wikipedia-org-9351 36 10 . . . en-wikipedia-org-9351 37 1 [ [ -LRB- en-wikipedia-org-9351 37 2 13][14][15 13][14][15 CD en-wikipedia-org-9351 37 3 ] ] -RRB- en-wikipedia-org-9351 37 4 However however RB en-wikipedia-org-9351 37 5 , , , en-wikipedia-org-9351 37 6 research research NN en-wikipedia-org-9351 37 7 generally generally RB en-wikipedia-org-9351 37 8 has have VBZ en-wikipedia-org-9351 37 9 shown show VBN en-wikipedia-org-9351 37 10 surface surface NN en-wikipedia-org-9351 37 11 acting act VBG en-wikipedia-org-9351 37 12 is be VBZ en-wikipedia-org-9351 37 13 more more RBR en-wikipedia-org-9351 37 14 harmful harmful JJ en-wikipedia-org-9351 37 15 to to TO en-wikipedia-org-9351 37 16 employee employee NN en-wikipedia-org-9351 37 17 health health NN en-wikipedia-org-9351 37 18 . . . en-wikipedia-org-9351 38 1 [ [ -LRB- en-wikipedia-org-9351 38 2 16][17][18 16][17][18 CD en-wikipedia-org-9351 38 3 ] ] -RRB- en-wikipedia-org-9351 38 4 Without without IN en-wikipedia-org-9351 38 5 a a DT en-wikipedia-org-9351 38 6 consideration consideration NN en-wikipedia-org-9351 38 7 of of IN en-wikipedia-org-9351 38 8 ethical ethical JJ en-wikipedia-org-9351 38 9 values value NNS en-wikipedia-org-9351 38 10 , , , en-wikipedia-org-9351 38 11 the the DT en-wikipedia-org-9351 38 12 consequences consequence NNS en-wikipedia-org-9351 38 13 of of IN en-wikipedia-org-9351 38 14 emotional emotional JJ en-wikipedia-org-9351 38 15 work work NN en-wikipedia-org-9351 38 16 on on IN en-wikipedia-org-9351 38 17 employees employee NNS en-wikipedia-org-9351 38 18 can can MD en-wikipedia-org-9351 38 19 easily easily RB en-wikipedia-org-9351 38 20 become become VB en-wikipedia-org-9351 38 21 negative negative JJ en-wikipedia-org-9351 38 22 . . . en-wikipedia-org-9351 39 1 Business business NN en-wikipedia-org-9351 39 2 ethics ethic NNS en-wikipedia-org-9351 39 3 can can MD en-wikipedia-org-9351 39 4 be be VB en-wikipedia-org-9351 39 5 used use VBN en-wikipedia-org-9351 39 6 as as IN en-wikipedia-org-9351 39 7 a a DT en-wikipedia-org-9351 39 8 guide guide NN en-wikipedia-org-9351 39 9 for for IN en-wikipedia-org-9351 39 10 employees employee NNS en-wikipedia-org-9351 39 11 on on IN en-wikipedia-org-9351 39 12 how how WRB en-wikipedia-org-9351 39 13 to to TO en-wikipedia-org-9351 39 14 present present VB en-wikipedia-org-9351 39 15 feelings feeling NNS en-wikipedia-org-9351 39 16 that that WDT en-wikipedia-org-9351 39 17 are be VBP en-wikipedia-org-9351 39 18 consistent consistent JJ en-wikipedia-org-9351 39 19 with with IN en-wikipedia-org-9351 39 20 ethical ethical JJ en-wikipedia-org-9351 39 21 values value NNS en-wikipedia-org-9351 39 22 , , , en-wikipedia-org-9351 39 23 and and CC en-wikipedia-org-9351 39 24 can can MD en-wikipedia-org-9351 39 25 show show VB en-wikipedia-org-9351 39 26 them -PRON- PRP en-wikipedia-org-9351 39 27 how how WRB en-wikipedia-org-9351 39 28 to to TO en-wikipedia-org-9351 39 29 regulate regulate VB en-wikipedia-org-9351 39 30 their -PRON- PRP$ en-wikipedia-org-9351 39 31 feelings feeling NNS en-wikipedia-org-9351 39 32 more more RBR en-wikipedia-org-9351 39 33 easily easily RB en-wikipedia-org-9351 39 34 and and CC en-wikipedia-org-9351 39 35 comfortably comfortably RB en-wikipedia-org-9351 39 36 while while IN en-wikipedia-org-9351 39 37 working work VBG en-wikipedia-org-9351 39 38 . . . en-wikipedia-org-9351 40 1 [ [ -LRB- en-wikipedia-org-9351 40 2 19 19 CD en-wikipedia-org-9351 40 3 ] ] -RRB- en-wikipedia-org-9351 40 4 Careers[edit careers[edit NN en-wikipedia-org-9351 40 5 ] ] -RRB- en-wikipedia-org-9351 40 6 A a DT en-wikipedia-org-9351 40 7 nurse nurse NN en-wikipedia-org-9351 40 8 working work VBG en-wikipedia-org-9351 40 9 in in IN en-wikipedia-org-9351 40 10 a a DT en-wikipedia-org-9351 40 11 hospital hospital NN en-wikipedia-org-9351 40 12 is be VBZ en-wikipedia-org-9351 40 13 expected expect VBN en-wikipedia-org-9351 40 14 to to TO en-wikipedia-org-9351 40 15 express express VB en-wikipedia-org-9351 40 16 positive positive JJ en-wikipedia-org-9351 40 17 emotions emotion NNS en-wikipedia-org-9351 40 18 towards towards IN en-wikipedia-org-9351 40 19 patients patient NNS en-wikipedia-org-9351 40 20 , , , en-wikipedia-org-9351 40 21 such such JJ en-wikipedia-org-9351 40 22 as as IN en-wikipedia-org-9351 40 23 warmth warmth NN en-wikipedia-org-9351 40 24 and and CC en-wikipedia-org-9351 40 25 compassion compassion NN en-wikipedia-org-9351 40 26 . . . en-wikipedia-org-9351 41 1 In in IN en-wikipedia-org-9351 41 2 the the DT en-wikipedia-org-9351 41 3 past past JJ en-wikipedia-org-9351 41 4 , , , en-wikipedia-org-9351 41 5 emotional emotional JJ en-wikipedia-org-9351 41 6 labor labor NN en-wikipedia-org-9351 41 7 demands demand NNS en-wikipedia-org-9351 41 8 and and CC en-wikipedia-org-9351 41 9 display display VB en-wikipedia-org-9351 41 10 rules rule NNS en-wikipedia-org-9351 41 11 were be VBD en-wikipedia-org-9351 41 12 viewed view VBN en-wikipedia-org-9351 41 13 as as IN en-wikipedia-org-9351 41 14 a a DT en-wikipedia-org-9351 41 15 characteristic characteristic NN en-wikipedia-org-9351 41 16 of of IN en-wikipedia-org-9351 41 17 particular particular JJ en-wikipedia-org-9351 41 18 occupations occupation NNS en-wikipedia-org-9351 41 19 , , , en-wikipedia-org-9351 41 20 such such JJ en-wikipedia-org-9351 41 21 as as IN en-wikipedia-org-9351 41 22 restaurant restaurant NN en-wikipedia-org-9351 41 23 workers worker NNS en-wikipedia-org-9351 41 24 , , , en-wikipedia-org-9351 41 25 cashiers cashier NNS en-wikipedia-org-9351 41 26 , , , en-wikipedia-org-9351 41 27 hospital hospital NN en-wikipedia-org-9351 41 28 workers worker NNS en-wikipedia-org-9351 41 29 , , , en-wikipedia-org-9351 41 30 bill bill NN en-wikipedia-org-9351 41 31 collectors collector NNS en-wikipedia-org-9351 41 32 , , , en-wikipedia-org-9351 41 33 counselors counselor NNS en-wikipedia-org-9351 41 34 , , , en-wikipedia-org-9351 41 35 secretaries secretary NNS en-wikipedia-org-9351 41 36 , , , en-wikipedia-org-9351 41 37 and and CC en-wikipedia-org-9351 41 38 nurses nurse NNS en-wikipedia-org-9351 41 39 . . . en-wikipedia-org-9351 42 1 However however RB en-wikipedia-org-9351 42 2 , , , en-wikipedia-org-9351 42 3 display display NN en-wikipedia-org-9351 42 4 rules rule NNS en-wikipedia-org-9351 42 5 have have VBP en-wikipedia-org-9351 42 6 been be VBN en-wikipedia-org-9351 42 7 conceptualized conceptualize VBN en-wikipedia-org-9351 42 8 not not RB en-wikipedia-org-9351 42 9 only only RB en-wikipedia-org-9351 42 10 as as IN en-wikipedia-org-9351 42 11 role role NN en-wikipedia-org-9351 42 12 requirements requirement NNS en-wikipedia-org-9351 42 13 of of IN en-wikipedia-org-9351 42 14 particular particular JJ en-wikipedia-org-9351 42 15 occupational occupational JJ en-wikipedia-org-9351 42 16 groups group NNS en-wikipedia-org-9351 42 17 , , , en-wikipedia-org-9351 42 18 but but CC en-wikipedia-org-9351 42 19 also also RB en-wikipedia-org-9351 42 20 as as IN en-wikipedia-org-9351 42 21 interpersonal interpersonal JJ en-wikipedia-org-9351 42 22 job job NN en-wikipedia-org-9351 42 23 demands demand NNS en-wikipedia-org-9351 42 24 , , , en-wikipedia-org-9351 42 25 which which WDT en-wikipedia-org-9351 42 26 are be VBP en-wikipedia-org-9351 42 27 shared share VBN en-wikipedia-org-9351 42 28 by by IN en-wikipedia-org-9351 42 29 many many JJ en-wikipedia-org-9351 42 30 kinds kind NNS en-wikipedia-org-9351 42 31 of of IN en-wikipedia-org-9351 42 32 occupations occupation NNS en-wikipedia-org-9351 42 33 . . . en-wikipedia-org-9351 43 1 [ [ -LRB- en-wikipedia-org-9351 43 2 12 12 CD en-wikipedia-org-9351 43 3 ] ] -RRB- en-wikipedia-org-9351 43 4 Bill Bill NNP en-wikipedia-org-9351 43 5 collectors[edit collectors[edit VBN en-wikipedia-org-9351 43 6 ] ] -RRB- en-wikipedia-org-9351 43 7 In in IN en-wikipedia-org-9351 43 8 1991 1991 CD en-wikipedia-org-9351 43 9 , , , en-wikipedia-org-9351 43 10 Sutton Sutton NNP en-wikipedia-org-9351 43 11 did do VBD en-wikipedia-org-9351 43 12 an an DT en-wikipedia-org-9351 43 13 in in IN en-wikipedia-org-9351 43 14 - - HYPH en-wikipedia-org-9351 43 15 depth depth NN en-wikipedia-org-9351 43 16 qualitative qualitative JJ en-wikipedia-org-9351 43 17 study study NN en-wikipedia-org-9351 43 18 into into IN en-wikipedia-org-9351 43 19 bill bill NN en-wikipedia-org-9351 43 20 collectors collector NNS en-wikipedia-org-9351 43 21 at at IN en-wikipedia-org-9351 43 22 a a DT en-wikipedia-org-9351 43 23 collection collection NN en-wikipedia-org-9351 43 24 agency agency NN en-wikipedia-org-9351 43 25 . . . en-wikipedia-org-9351 44 1 [ [ -LRB- en-wikipedia-org-9351 44 2 20 20 CD en-wikipedia-org-9351 44 3 ] ] -RRB- en-wikipedia-org-9351 44 4 He -PRON- PRP en-wikipedia-org-9351 44 5 found find VBD en-wikipedia-org-9351 44 6 that that IN en-wikipedia-org-9351 44 7 unlike unlike IN en-wikipedia-org-9351 44 8 the the DT en-wikipedia-org-9351 44 9 other other JJ en-wikipedia-org-9351 44 10 jobs job NNS en-wikipedia-org-9351 44 11 described describe VBN en-wikipedia-org-9351 44 12 here here RB en-wikipedia-org-9351 44 13 where where WRB en-wikipedia-org-9351 44 14 employees employee NNS en-wikipedia-org-9351 44 15 need need VBP en-wikipedia-org-9351 44 16 to to TO en-wikipedia-org-9351 44 17 act act VB en-wikipedia-org-9351 44 18 cheerful cheerful JJ en-wikipedia-org-9351 44 19 and and CC en-wikipedia-org-9351 44 20 concerned concerned JJ en-wikipedia-org-9351 44 21 , , , en-wikipedia-org-9351 44 22 bill bill NN en-wikipedia-org-9351 44 23 collectors collector NNS en-wikipedia-org-9351 44 24 are be VBP en-wikipedia-org-9351 44 25 selected select VBN en-wikipedia-org-9351 44 26 and and CC en-wikipedia-org-9351 44 27 socialized socialize VBN en-wikipedia-org-9351 44 28 to to TO en-wikipedia-org-9351 44 29 show show VB en-wikipedia-org-9351 44 30 irritation irritation NN en-wikipedia-org-9351 44 31 to to IN en-wikipedia-org-9351 44 32 most most JJS en-wikipedia-org-9351 44 33 debtors debtor NNS en-wikipedia-org-9351 44 34 . . . en-wikipedia-org-9351 45 1 Specifically specifically RB en-wikipedia-org-9351 45 2 , , , en-wikipedia-org-9351 45 3 the the DT en-wikipedia-org-9351 45 4 collection collection NN en-wikipedia-org-9351 45 5 agency agency NN en-wikipedia-org-9351 45 6 hired hire VBD en-wikipedia-org-9351 45 7 agents agent NNS en-wikipedia-org-9351 45 8 who who WP en-wikipedia-org-9351 45 9 seemed seem VBD en-wikipedia-org-9351 45 10 to to TO en-wikipedia-org-9351 45 11 be be VB en-wikipedia-org-9351 45 12 easily easily RB en-wikipedia-org-9351 45 13 aroused arouse VBN en-wikipedia-org-9351 45 14 . . . en-wikipedia-org-9351 46 1 The the DT en-wikipedia-org-9351 46 2 newly newly RB en-wikipedia-org-9351 46 3 hired hire VBN en-wikipedia-org-9351 46 4 agents agent NNS en-wikipedia-org-9351 46 5 were be VBD en-wikipedia-org-9351 46 6 then then RB en-wikipedia-org-9351 46 7 trained train VBN en-wikipedia-org-9351 46 8 on on RP en-wikipedia-org-9351 46 9 when when WRB en-wikipedia-org-9351 46 10 and and CC en-wikipedia-org-9351 46 11 how how WRB en-wikipedia-org-9351 46 12 to to TO en-wikipedia-org-9351 46 13 show show VB en-wikipedia-org-9351 46 14 varying varying NN en-wikipedia-org-9351 46 15 emotions emotion NNS en-wikipedia-org-9351 46 16 to to IN en-wikipedia-org-9351 46 17 different different JJ en-wikipedia-org-9351 46 18 types type NNS en-wikipedia-org-9351 46 19 of of IN en-wikipedia-org-9351 46 20 debtors debtor NNS en-wikipedia-org-9351 46 21 . . . en-wikipedia-org-9351 47 1 As as IN en-wikipedia-org-9351 47 2 they -PRON- PRP en-wikipedia-org-9351 47 3 worked work VBD en-wikipedia-org-9351 47 4 at at IN en-wikipedia-org-9351 47 5 the the DT en-wikipedia-org-9351 47 6 collection collection NN en-wikipedia-org-9351 47 7 agency agency NN en-wikipedia-org-9351 47 8 , , , en-wikipedia-org-9351 47 9 they -PRON- PRP en-wikipedia-org-9351 47 10 were be VBD en-wikipedia-org-9351 47 11 closely closely RB en-wikipedia-org-9351 47 12 monitored monitor VBN en-wikipedia-org-9351 47 13 by by IN en-wikipedia-org-9351 47 14 their -PRON- PRP$ en-wikipedia-org-9351 47 15 supervisors supervisor NNS en-wikipedia-org-9351 47 16 to to TO en-wikipedia-org-9351 47 17 make make VB en-wikipedia-org-9351 47 18 sure sure JJ en-wikipedia-org-9351 47 19 that that IN en-wikipedia-org-9351 47 20 they -PRON- PRP en-wikipedia-org-9351 47 21 frequently frequently RB en-wikipedia-org-9351 47 22 conveyed convey VBD en-wikipedia-org-9351 47 23 urgency urgency NN en-wikipedia-org-9351 47 24 to to IN en-wikipedia-org-9351 47 25 debtors debtor NNS en-wikipedia-org-9351 47 26 . . . en-wikipedia-org-9351 48 1 Bill Bill NNP en-wikipedia-org-9351 48 2 collectors collector NNS en-wikipedia-org-9351 48 3 ' ' POS en-wikipedia-org-9351 48 4 emotional emotional JJ en-wikipedia-org-9351 48 5 labor labor NN en-wikipedia-org-9351 48 6 consists consist VBZ en-wikipedia-org-9351 48 7 of of IN en-wikipedia-org-9351 48 8 not not RB en-wikipedia-org-9351 48 9 letting let VBG en-wikipedia-org-9351 48 10 angry angry JJ en-wikipedia-org-9351 48 11 and and CC en-wikipedia-org-9351 48 12 hostile hostile JJ en-wikipedia-org-9351 48 13 debtors debtor NNS en-wikipedia-org-9351 48 14 make make VBP en-wikipedia-org-9351 48 15 them -PRON- PRP en-wikipedia-org-9351 48 16 angry angry JJ en-wikipedia-org-9351 48 17 and and CC en-wikipedia-org-9351 48 18 to to TO en-wikipedia-org-9351 48 19 not not RB en-wikipedia-org-9351 48 20 feel feel VB en-wikipedia-org-9351 48 21 guilty guilty JJ en-wikipedia-org-9351 48 22 about about IN en-wikipedia-org-9351 48 23 pressuring pressure VBG en-wikipedia-org-9351 48 24 friendly friendly JJ en-wikipedia-org-9351 48 25 debtors debtor NNS en-wikipedia-org-9351 48 26 for for IN en-wikipedia-org-9351 48 27 money money NN en-wikipedia-org-9351 48 28 . . . en-wikipedia-org-9351 49 1 [ [ -LRB- en-wikipedia-org-9351 49 2 20 20 CD en-wikipedia-org-9351 49 3 ] ] -RRB- en-wikipedia-org-9351 49 4 They -PRON- PRP en-wikipedia-org-9351 49 5 coped cope VBD en-wikipedia-org-9351 49 6 with with IN en-wikipedia-org-9351 49 7 angry angry JJ en-wikipedia-org-9351 49 8 debtors debtor NNS en-wikipedia-org-9351 49 9 by by IN en-wikipedia-org-9351 49 10 publicly publicly RB en-wikipedia-org-9351 49 11 showing show VBG en-wikipedia-org-9351 49 12 their -PRON- PRP$ en-wikipedia-org-9351 49 13 anger anger NN en-wikipedia-org-9351 49 14 or or CC en-wikipedia-org-9351 49 15 making make VBG en-wikipedia-org-9351 49 16 jokes joke NNS en-wikipedia-org-9351 49 17 when when WRB en-wikipedia-org-9351 49 18 they -PRON- PRP en-wikipedia-org-9351 49 19 got get VBD en-wikipedia-org-9351 49 20 off off IN en-wikipedia-org-9351 49 21 the the DT en-wikipedia-org-9351 49 22 phone phone NN en-wikipedia-org-9351 49 23 . . . en-wikipedia-org-9351 50 1 [ [ -LRB- en-wikipedia-org-9351 50 2 20 20 CD en-wikipedia-org-9351 50 3 ] ] -RRB- en-wikipedia-org-9351 50 4 They -PRON- PRP en-wikipedia-org-9351 50 5 minimized minimize VBD en-wikipedia-org-9351 50 6 the the DT en-wikipedia-org-9351 50 7 guilt guilt NN en-wikipedia-org-9351 50 8 they -PRON- PRP en-wikipedia-org-9351 50 9 felt feel VBD en-wikipedia-org-9351 50 10 by by IN en-wikipedia-org-9351 50 11 staying stay VBG en-wikipedia-org-9351 50 12 emotionally emotionally RB en-wikipedia-org-9351 50 13 detached detach VBN en-wikipedia-org-9351 50 14 from from IN en-wikipedia-org-9351 50 15 the the DT en-wikipedia-org-9351 50 16 debtors debtor NNS en-wikipedia-org-9351 50 17 . . . en-wikipedia-org-9351 51 1 [ [ -LRB- en-wikipedia-org-9351 51 2 20 20 CD en-wikipedia-org-9351 51 3 ] ] -RRB- en-wikipedia-org-9351 51 4 Childcare Childcare NNP en-wikipedia-org-9351 51 5 workers[edit workers[edit NN en-wikipedia-org-9351 51 6 ] ] -RRB- en-wikipedia-org-9351 51 7 Childcare Childcare NNP en-wikipedia-org-9351 51 8 worker worker NN en-wikipedia-org-9351 51 9 at at IN en-wikipedia-org-9351 51 10 a a DT en-wikipedia-org-9351 51 11 daycare daycare NN en-wikipedia-org-9351 51 12 in in IN en-wikipedia-org-9351 51 13 Nigeria Nigeria NNP en-wikipedia-org-9351 51 14 The the DT en-wikipedia-org-9351 51 15 skills skill NNS en-wikipedia-org-9351 51 16 involved involve VBN en-wikipedia-org-9351 51 17 in in IN en-wikipedia-org-9351 51 18 childcare childcare NN en-wikipedia-org-9351 51 19 are be VBP en-wikipedia-org-9351 51 20 often often RB en-wikipedia-org-9351 51 21 viewed view VBN en-wikipedia-org-9351 51 22 as as IN en-wikipedia-org-9351 51 23 innate innate JJ en-wikipedia-org-9351 51 24 to to IN en-wikipedia-org-9351 51 25 women woman NNS en-wikipedia-org-9351 51 26 , , , en-wikipedia-org-9351 51 27 making make VBG en-wikipedia-org-9351 51 28 the the DT en-wikipedia-org-9351 51 29 components component NNS en-wikipedia-org-9351 51 30 of of IN en-wikipedia-org-9351 51 31 childcare childcare NN en-wikipedia-org-9351 51 32 invisible invisible JJ en-wikipedia-org-9351 51 33 . . . en-wikipedia-org-9351 52 1 [ [ -LRB- en-wikipedia-org-9351 52 2 21][22 21][22 CD en-wikipedia-org-9351 52 3 ] ] -RRB- en-wikipedia-org-9351 52 4 However however RB en-wikipedia-org-9351 52 5 , , , en-wikipedia-org-9351 52 6 a a DT en-wikipedia-org-9351 52 7 number number NN en-wikipedia-org-9351 52 8 of of IN en-wikipedia-org-9351 52 9 scholars scholar NNS en-wikipedia-org-9351 52 10 have have VBP en-wikipedia-org-9351 52 11 not not RB en-wikipedia-org-9351 52 12 only only RB en-wikipedia-org-9351 52 13 studied study VBN en-wikipedia-org-9351 52 14 the the DT en-wikipedia-org-9351 52 15 difficulty difficulty NN en-wikipedia-org-9351 52 16 and and CC en-wikipedia-org-9351 52 17 skill skill NN en-wikipedia-org-9351 52 18 required require VBN en-wikipedia-org-9351 52 19 for for IN en-wikipedia-org-9351 52 20 childcare childcare NN en-wikipedia-org-9351 52 21 , , , en-wikipedia-org-9351 52 22 but but CC en-wikipedia-org-9351 52 23 also also RB en-wikipedia-org-9351 52 24 suggested suggest VBD en-wikipedia-org-9351 52 25 that that IN en-wikipedia-org-9351 52 26 the the DT en-wikipedia-org-9351 52 27 emotional emotional JJ en-wikipedia-org-9351 52 28 labor labor NN en-wikipedia-org-9351 52 29 of of IN en-wikipedia-org-9351 52 30 childcare childcare NN en-wikipedia-org-9351 52 31 is be VBZ en-wikipedia-org-9351 52 32 unique unique JJ en-wikipedia-org-9351 52 33 and and CC en-wikipedia-org-9351 52 34 needs need VBZ en-wikipedia-org-9351 52 35 to to TO en-wikipedia-org-9351 52 36 be be VB en-wikipedia-org-9351 52 37 studied study VBN en-wikipedia-org-9351 52 38 differently differently RB en-wikipedia-org-9351 52 39 . . . en-wikipedia-org-9351 53 1 [ [ -LRB- en-wikipedia-org-9351 53 2 22][23][24][25 22][23][24][25 LS en-wikipedia-org-9351 53 3 ] ] -RRB- en-wikipedia-org-9351 53 4 Performing perform VBG en-wikipedia-org-9351 53 5 emotional emotional JJ en-wikipedia-org-9351 53 6 labor labor NN en-wikipedia-org-9351 53 7 requires require VBZ en-wikipedia-org-9351 53 8 the the DT en-wikipedia-org-9351 53 9 development development NN en-wikipedia-org-9351 53 10 of of IN en-wikipedia-org-9351 53 11 emotional emotional JJ en-wikipedia-org-9351 53 12 capital capital NN en-wikipedia-org-9351 53 13 , , , en-wikipedia-org-9351 53 14 and and CC en-wikipedia-org-9351 53 15 that that DT en-wikipedia-org-9351 53 16 can can MD en-wikipedia-org-9351 53 17 only only RB en-wikipedia-org-9351 53 18 be be VB en-wikipedia-org-9351 53 19 developed develop VBN en-wikipedia-org-9351 53 20 through through IN en-wikipedia-org-9351 53 21 experience experience NN en-wikipedia-org-9351 53 22 and and CC en-wikipedia-org-9351 53 23 reflection reflection NN en-wikipedia-org-9351 53 24 . . . en-wikipedia-org-9351 54 1 [ [ -LRB- en-wikipedia-org-9351 54 2 23 23 CD en-wikipedia-org-9351 54 3 ] ] -RRB- en-wikipedia-org-9351 54 4 Through through IN en-wikipedia-org-9351 54 5 semi semi JJ en-wikipedia-org-9351 54 6 - - JJ en-wikipedia-org-9351 54 7 structured structured JJ en-wikipedia-org-9351 54 8 interviews interview NNS en-wikipedia-org-9351 54 9 , , , en-wikipedia-org-9351 54 10 Edwards Edwards NNP en-wikipedia-org-9351 54 11 ( ( -LRB- en-wikipedia-org-9351 54 12 2016 2016 CD en-wikipedia-org-9351 54 13 ) ) -RRB- en-wikipedia-org-9351 54 14 found find VBD en-wikipedia-org-9351 54 15 that that IN en-wikipedia-org-9351 54 16 there there EX en-wikipedia-org-9351 54 17 were be VBD en-wikipedia-org-9351 54 18 two two CD en-wikipedia-org-9351 54 19 components component NNS en-wikipedia-org-9351 54 20 of of IN en-wikipedia-org-9351 54 21 emotional emotional JJ en-wikipedia-org-9351 54 22 labor labor NN en-wikipedia-org-9351 54 23 in in IN en-wikipedia-org-9351 54 24 childcare childcare NN en-wikipedia-org-9351 54 25 in in IN en-wikipedia-org-9351 54 26 addition addition NN en-wikipedia-org-9351 54 27 to to IN en-wikipedia-org-9351 54 28 Hochschild Hochschild NNP en-wikipedia-org-9351 54 29 's 's POS en-wikipedia-org-9351 54 30 original original JJ en-wikipedia-org-9351 54 31 two two CD en-wikipedia-org-9351 54 32 : : : en-wikipedia-org-9351 54 33 emotional emotional JJ en-wikipedia-org-9351 54 34 consonance consonance NN en-wikipedia-org-9351 54 35 and and CC en-wikipedia-org-9351 54 36 suppression suppression NN en-wikipedia-org-9351 54 37 . . . en-wikipedia-org-9351 55 1 [ [ -LRB- en-wikipedia-org-9351 55 2 1][25 1][25 LS en-wikipedia-org-9351 55 3 ] ] -RRB- en-wikipedia-org-9351 55 4 Edwards Edwards NNP en-wikipedia-org-9351 55 5 ( ( -LRB- en-wikipedia-org-9351 55 6 2016 2016 CD en-wikipedia-org-9351 55 7 ) ) -RRB- en-wikipedia-org-9351 55 8 defined define VBN en-wikipedia-org-9351 55 9 suppression suppression NN en-wikipedia-org-9351 55 10 as as IN en-wikipedia-org-9351 55 11 hiding hide VBG en-wikipedia-org-9351 55 12 emotion emotion NN en-wikipedia-org-9351 55 13 and and CC en-wikipedia-org-9351 55 14 emotional emotional JJ en-wikipedia-org-9351 55 15 consonance consonance NN en-wikipedia-org-9351 55 16 as as IN en-wikipedia-org-9351 55 17 naturally naturally RB en-wikipedia-org-9351 55 18 experiencing experience VBG en-wikipedia-org-9351 55 19 the the DT en-wikipedia-org-9351 55 20 same same JJ en-wikipedia-org-9351 55 21 emotion emotion NN en-wikipedia-org-9351 55 22 that that IN en-wikipedia-org-9351 55 23 one one NN en-wikipedia-org-9351 55 24 is be VBZ en-wikipedia-org-9351 55 25 expected expect VBN en-wikipedia-org-9351 55 26 to to TO en-wikipedia-org-9351 55 27 feel feel VB en-wikipedia-org-9351 55 28 for for IN en-wikipedia-org-9351 55 29 the the DT en-wikipedia-org-9351 55 30 job job NN en-wikipedia-org-9351 55 31 . . . en-wikipedia-org-9351 56 1 [ [ -LRB- en-wikipedia-org-9351 56 2 25 25 CD en-wikipedia-org-9351 56 3 ] ] -RRB- en-wikipedia-org-9351 56 4 Food food NN en-wikipedia-org-9351 56 5 - - HYPH en-wikipedia-org-9351 56 6 industry industry NN en-wikipedia-org-9351 56 7 workers[edit workers[edit CD en-wikipedia-org-9351 56 8 ] ] -RRB- en-wikipedia-org-9351 56 9 Wait wait VB en-wikipedia-org-9351 56 10 staff[edit staff[edit NFP en-wikipedia-org-9351 56 11 ] ] -RRB- en-wikipedia-org-9351 56 12 A a DT en-wikipedia-org-9351 56 13 waitress waitress NN en-wikipedia-org-9351 56 14 taking take VBG en-wikipedia-org-9351 56 15 an an DT en-wikipedia-org-9351 56 16 order order NN en-wikipedia-org-9351 56 17 in in IN en-wikipedia-org-9351 56 18 an an DT en-wikipedia-org-9351 56 19 American american JJ en-wikipedia-org-9351 56 20 restaurant restaurant NN en-wikipedia-org-9351 56 21 In in IN en-wikipedia-org-9351 56 22 her -PRON- PRP$ en-wikipedia-org-9351 56 23 1991 1991 CD en-wikipedia-org-9351 56 24 study study NN en-wikipedia-org-9351 56 25 of of IN en-wikipedia-org-9351 56 26 waitresses waitress NNS en-wikipedia-org-9351 56 27 in in IN en-wikipedia-org-9351 56 28 Philadelphia Philadelphia NNP en-wikipedia-org-9351 56 29 , , , en-wikipedia-org-9351 56 30 Paules Paules NNP en-wikipedia-org-9351 56 31 examines examine VBZ en-wikipedia-org-9351 56 32 how how WRB en-wikipedia-org-9351 56 33 these these DT en-wikipedia-org-9351 56 34 workers worker NNS en-wikipedia-org-9351 56 35 assert assert VBP en-wikipedia-org-9351 56 36 control control NN en-wikipedia-org-9351 56 37 and and CC en-wikipedia-org-9351 56 38 protect protect VB en-wikipedia-org-9351 56 39 their -PRON- PRP$ en-wikipedia-org-9351 56 40 self self NN en-wikipedia-org-9351 56 41 identity identity NN en-wikipedia-org-9351 56 42 during during IN en-wikipedia-org-9351 56 43 interactions interaction NNS en-wikipedia-org-9351 56 44 with with IN en-wikipedia-org-9351 56 45 customers customer NNS en-wikipedia-org-9351 56 46 . . . en-wikipedia-org-9351 57 1 In in IN en-wikipedia-org-9351 57 2 restaurant restaurant NN en-wikipedia-org-9351 57 3 work work NN en-wikipedia-org-9351 57 4 , , , en-wikipedia-org-9351 57 5 Paules Paules NNP en-wikipedia-org-9351 57 6 argues argue VBZ en-wikipedia-org-9351 57 7 , , , en-wikipedia-org-9351 57 8 workers worker NNS en-wikipedia-org-9351 57 9 ' ' POS en-wikipedia-org-9351 57 10 subordination subordination NN en-wikipedia-org-9351 57 11 to to IN en-wikipedia-org-9351 57 12 customers customer NNS en-wikipedia-org-9351 57 13 is be VBZ en-wikipedia-org-9351 57 14 reinforced reinforce VBN en-wikipedia-org-9351 57 15 through through IN en-wikipedia-org-9351 57 16 " " `` en-wikipedia-org-9351 57 17 cultural cultural JJ en-wikipedia-org-9351 57 18 symbols symbol NNS en-wikipedia-org-9351 57 19 that that WDT en-wikipedia-org-9351 57 20 originate originate VBP en-wikipedia-org-9351 57 21 from from IN en-wikipedia-org-9351 57 22 deeply deeply RB en-wikipedia-org-9351 57 23 rooted rooted JJ en-wikipedia-org-9351 57 24 assumptions assumption NNS en-wikipedia-org-9351 57 25 about about IN en-wikipedia-org-9351 57 26 service service NN en-wikipedia-org-9351 57 27 work work NN en-wikipedia-org-9351 57 28 . . . en-wikipedia-org-9351 57 29 " " '' en-wikipedia-org-9351 58 1 Because because IN en-wikipedia-org-9351 58 2 the the DT en-wikipedia-org-9351 58 3 waitresses waitress NNS en-wikipedia-org-9351 58 4 were be VBD en-wikipedia-org-9351 58 5 not not RB en-wikipedia-org-9351 58 6 strictly strictly RB en-wikipedia-org-9351 58 7 regulated regulate VBN en-wikipedia-org-9351 58 8 by by IN en-wikipedia-org-9351 58 9 their -PRON- PRP$ en-wikipedia-org-9351 58 10 employers employer NNS en-wikipedia-org-9351 58 11 , , , en-wikipedia-org-9351 58 12 waitresses waitress NNS en-wikipedia-org-9351 58 13 ' ' POS en-wikipedia-org-9351 58 14 interactions interaction NNS en-wikipedia-org-9351 58 15 with with IN en-wikipedia-org-9351 58 16 customers customer NNS en-wikipedia-org-9351 58 17 were be VBD en-wikipedia-org-9351 58 18 controlled control VBN en-wikipedia-org-9351 58 19 by by IN en-wikipedia-org-9351 58 20 the the DT en-wikipedia-org-9351 58 21 waitresses waitress NNS en-wikipedia-org-9351 58 22 themselves -PRON- PRP en-wikipedia-org-9351 58 23 . . . en-wikipedia-org-9351 59 1 Although although IN en-wikipedia-org-9351 59 2 they -PRON- PRP en-wikipedia-org-9351 59 3 are be VBP en-wikipedia-org-9351 59 4 stigmatized stigmatize VBN en-wikipedia-org-9351 59 5 by by IN en-wikipedia-org-9351 59 6 the the DT en-wikipedia-org-9351 59 7 stereotypes stereotype NNS en-wikipedia-org-9351 59 8 and and CC en-wikipedia-org-9351 59 9 assumptions assumption NNS en-wikipedia-org-9351 59 10 of of IN en-wikipedia-org-9351 59 11 servitude servitude NN en-wikipedia-org-9351 59 12 surrounding surround VBG en-wikipedia-org-9351 59 13 restaurant restaurant NN en-wikipedia-org-9351 59 14 work work NN en-wikipedia-org-9351 59 15 , , , en-wikipedia-org-9351 59 16 the the DT en-wikipedia-org-9351 59 17 waitresses waitress NNS en-wikipedia-org-9351 59 18 studied study VBN en-wikipedia-org-9351 59 19 were be VBD en-wikipedia-org-9351 59 20 not not RB en-wikipedia-org-9351 59 21 negatively negatively RB en-wikipedia-org-9351 59 22 affected affect VBN en-wikipedia-org-9351 59 23 by by IN en-wikipedia-org-9351 59 24 their -PRON- PRP$ en-wikipedia-org-9351 59 25 interactions interaction NNS en-wikipedia-org-9351 59 26 with with IN en-wikipedia-org-9351 59 27 customers customer NNS en-wikipedia-org-9351 59 28 . . . en-wikipedia-org-9351 60 1 To to IN en-wikipedia-org-9351 60 2 the the DT en-wikipedia-org-9351 60 3 contrary contrary NN en-wikipedia-org-9351 60 4 , , , en-wikipedia-org-9351 60 5 they -PRON- PRP en-wikipedia-org-9351 60 6 viewed view VBD en-wikipedia-org-9351 60 7 their -PRON- PRP$ en-wikipedia-org-9351 60 8 ability ability NN en-wikipedia-org-9351 60 9 to to TO en-wikipedia-org-9351 60 10 manage manage VB en-wikipedia-org-9351 60 11 their -PRON- PRP$ en-wikipedia-org-9351 60 12 emotions emotion NNS en-wikipedia-org-9351 60 13 as as IN en-wikipedia-org-9351 60 14 a a DT en-wikipedia-org-9351 60 15 valuable valuable JJ en-wikipedia-org-9351 60 16 skill skill NN en-wikipedia-org-9351 60 17 that that WDT en-wikipedia-org-9351 60 18 could could MD en-wikipedia-org-9351 60 19 be be VB en-wikipedia-org-9351 60 20 used use VBN en-wikipedia-org-9351 60 21 to to TO en-wikipedia-org-9351 60 22 gain gain VB en-wikipedia-org-9351 60 23 control control NN en-wikipedia-org-9351 60 24 over over IN en-wikipedia-org-9351 60 25 customers customer NNS en-wikipedia-org-9351 60 26 . . . en-wikipedia-org-9351 61 1 Thus thus RB en-wikipedia-org-9351 61 2 , , , en-wikipedia-org-9351 61 3 the the DT en-wikipedia-org-9351 61 4 Philadelphia Philadelphia NNP en-wikipedia-org-9351 61 5 waitresses waitress NNS en-wikipedia-org-9351 61 6 took take VBD en-wikipedia-org-9351 61 7 advantage advantage NN en-wikipedia-org-9351 61 8 of of IN en-wikipedia-org-9351 61 9 the the DT en-wikipedia-org-9351 61 10 lack lack NN en-wikipedia-org-9351 61 11 of of IN en-wikipedia-org-9351 61 12 employer employer NN en-wikipedia-org-9351 61 13 - - HYPH en-wikipedia-org-9351 61 14 regulated regulate VBN en-wikipedia-org-9351 61 15 emotional emotional JJ en-wikipedia-org-9351 61 16 labor labor NN en-wikipedia-org-9351 61 17 in in IN en-wikipedia-org-9351 61 18 order order NN en-wikipedia-org-9351 61 19 to to TO en-wikipedia-org-9351 61 20 avoid avoid VB en-wikipedia-org-9351 61 21 the the DT en-wikipedia-org-9351 61 22 potentially potentially RB en-wikipedia-org-9351 61 23 negative negative JJ en-wikipedia-org-9351 61 24 consequences consequence NNS en-wikipedia-org-9351 61 25 of of IN en-wikipedia-org-9351 61 26 emotional emotional JJ en-wikipedia-org-9351 61 27 labor labor NN en-wikipedia-org-9351 61 28 . . . en-wikipedia-org-9351 62 1 [ [ -LRB- en-wikipedia-org-9351 62 2 26 26 CD en-wikipedia-org-9351 62 3 ] ] -RRB- en-wikipedia-org-9351 62 4 Though Though NNP en-wikipedia-org-9351 62 5 Paules Paules NNP en-wikipedia-org-9351 62 6 highlights highlight VBZ en-wikipedia-org-9351 62 7 the the DT en-wikipedia-org-9351 62 8 positive positive JJ en-wikipedia-org-9351 62 9 consequences consequence NNS en-wikipedia-org-9351 62 10 of of IN en-wikipedia-org-9351 62 11 emotional emotional JJ en-wikipedia-org-9351 62 12 labor labor NN en-wikipedia-org-9351 62 13 for for IN en-wikipedia-org-9351 62 14 a a DT en-wikipedia-org-9351 62 15 specific specific JJ en-wikipedia-org-9351 62 16 population population NN en-wikipedia-org-9351 62 17 of of IN en-wikipedia-org-9351 62 18 waitresses waitress NNS en-wikipedia-org-9351 62 19 , , , en-wikipedia-org-9351 62 20 other other JJ en-wikipedia-org-9351 62 21 scholars scholar NNS en-wikipedia-org-9351 62 22 have have VBP en-wikipedia-org-9351 62 23 also also RB en-wikipedia-org-9351 62 24 found find VBN en-wikipedia-org-9351 62 25 negative negative JJ en-wikipedia-org-9351 62 26 consequences consequence NNS en-wikipedia-org-9351 62 27 of of IN en-wikipedia-org-9351 62 28 emotional emotional JJ en-wikipedia-org-9351 62 29 labor labor NN en-wikipedia-org-9351 62 30 within within IN en-wikipedia-org-9351 62 31 the the DT en-wikipedia-org-9351 62 32 waitressing waitressing NN en-wikipedia-org-9351 62 33 industry industry NN en-wikipedia-org-9351 62 34 . . . en-wikipedia-org-9351 63 1 Through through IN en-wikipedia-org-9351 63 2 eighteen eighteen CD en-wikipedia-org-9351 63 3 months month NNS en-wikipedia-org-9351 63 4 of of IN en-wikipedia-org-9351 63 5 participant participant NN en-wikipedia-org-9351 63 6 observation observation NN en-wikipedia-org-9351 63 7 research research NN en-wikipedia-org-9351 63 8 , , , en-wikipedia-org-9351 63 9 Bayard Bayard NNP en-wikipedia-org-9351 63 10 De De NNP en-wikipedia-org-9351 63 11 Volo Volo NNP en-wikipedia-org-9351 63 12 ( ( -LRB- en-wikipedia-org-9351 63 13 2003 2003 CD en-wikipedia-org-9351 63 14 ) ) -RRB- en-wikipedia-org-9351 63 15 found find VBD en-wikipedia-org-9351 63 16 that that IN en-wikipedia-org-9351 63 17 casino casino NN en-wikipedia-org-9351 63 18 waitresses waitress NNS en-wikipedia-org-9351 63 19 are be VBP en-wikipedia-org-9351 63 20 highly highly RB en-wikipedia-org-9351 63 21 monitored monitored JJ en-wikipedia-org-9351 63 22 and and CC en-wikipedia-org-9351 63 23 monetarily monetarily RB en-wikipedia-org-9351 63 24 bribed bribe VBD en-wikipedia-org-9351 63 25 to to TO en-wikipedia-org-9351 63 26 perform perform VB en-wikipedia-org-9351 63 27 emotional emotional JJ en-wikipedia-org-9351 63 28 labor labor NN en-wikipedia-org-9351 63 29 in in IN en-wikipedia-org-9351 63 30 the the DT en-wikipedia-org-9351 63 31 workplace workplace NN en-wikipedia-org-9351 63 32 . . . en-wikipedia-org-9351 64 1 [ [ -LRB- en-wikipedia-org-9351 64 2 27 27 CD en-wikipedia-org-9351 64 3 ] ] -RRB- en-wikipedia-org-9351 64 4 Specifically specifically RB en-wikipedia-org-9351 64 5 , , , en-wikipedia-org-9351 64 6 Bayard Bayard NNP en-wikipedia-org-9351 64 7 De De NNP en-wikipedia-org-9351 64 8 Volo Volo NNP en-wikipedia-org-9351 64 9 ( ( -LRB- en-wikipedia-org-9351 64 10 2003 2003 CD en-wikipedia-org-9351 64 11 ) ) -RRB- en-wikipedia-org-9351 64 12 argues argue VBZ en-wikipedia-org-9351 64 13 that that IN en-wikipedia-org-9351 64 14 through through IN en-wikipedia-org-9351 64 15 a a DT en-wikipedia-org-9351 64 16 sexualized sexualized JJ en-wikipedia-org-9351 64 17 environment environment NN en-wikipedia-org-9351 64 18 and and CC en-wikipedia-org-9351 64 19 a a DT en-wikipedia-org-9351 64 20 generous generous JJ en-wikipedia-org-9351 64 21 tipping tipping NN en-wikipedia-org-9351 64 22 system system NN en-wikipedia-org-9351 64 23 , , , en-wikipedia-org-9351 64 24 both both CC en-wikipedia-org-9351 64 25 casino casino NN en-wikipedia-org-9351 64 26 owners owner NNS en-wikipedia-org-9351 64 27 and and CC en-wikipedia-org-9351 64 28 customers customer NNS en-wikipedia-org-9351 64 29 control control VBP en-wikipedia-org-9351 64 30 waitresses waitress NNS en-wikipedia-org-9351 64 31 ' ' POS en-wikipedia-org-9351 64 32 behavior behavior NN en-wikipedia-org-9351 64 33 and and CC en-wikipedia-org-9351 64 34 appearance appearance NN en-wikipedia-org-9351 64 35 for for IN en-wikipedia-org-9351 64 36 their -PRON- PRP$ en-wikipedia-org-9351 64 37 own own JJ en-wikipedia-org-9351 64 38 benefit benefit NN en-wikipedia-org-9351 64 39 and and CC en-wikipedia-org-9351 64 40 pleasure pleasure NN en-wikipedia-org-9351 64 41 . . . en-wikipedia-org-9351 65 1 Even even RB en-wikipedia-org-9351 65 2 though though IN en-wikipedia-org-9351 65 3 the the DT en-wikipedia-org-9351 65 4 waitresses waitress NNS en-wikipedia-org-9351 65 5 have have VBP en-wikipedia-org-9351 65 6 their -PRON- PRP$ en-wikipedia-org-9351 65 7 own own JJ en-wikipedia-org-9351 65 8 forms form NNS en-wikipedia-org-9351 65 9 of of IN en-wikipedia-org-9351 65 10 individual individual JJ en-wikipedia-org-9351 65 11 and and CC en-wikipedia-org-9351 65 12 collective collective JJ en-wikipedia-org-9351 65 13 resistance resistance NN en-wikipedia-org-9351 65 14 mechanisms mechanism NNS en-wikipedia-org-9351 65 15 , , , en-wikipedia-org-9351 65 16 intense intense JJ en-wikipedia-org-9351 65 17 and and CC en-wikipedia-org-9351 65 18 consistent consistent JJ en-wikipedia-org-9351 65 19 monitoring monitoring NN en-wikipedia-org-9351 65 20 of of IN en-wikipedia-org-9351 65 21 their -PRON- PRP$ en-wikipedia-org-9351 65 22 actions action NNS en-wikipedia-org-9351 65 23 by by IN en-wikipedia-org-9351 65 24 casino casino NN en-wikipedia-org-9351 65 25 management management NN en-wikipedia-org-9351 65 26 makes make VBZ en-wikipedia-org-9351 65 27 it -PRON- PRP en-wikipedia-org-9351 65 28 difficult difficult JJ en-wikipedia-org-9351 65 29 to to TO en-wikipedia-org-9351 65 30 change change VB en-wikipedia-org-9351 65 31 the the DT en-wikipedia-org-9351 65 32 power power NN en-wikipedia-org-9351 65 33 dynamics dynamic NNS en-wikipedia-org-9351 65 34 of of IN en-wikipedia-org-9351 65 35 the the DT en-wikipedia-org-9351 65 36 casino casino NN en-wikipedia-org-9351 65 37 workplace workplace NN en-wikipedia-org-9351 65 38 . . . en-wikipedia-org-9351 66 1 [ [ -LRB- en-wikipedia-org-9351 66 2 27 27 CD en-wikipedia-org-9351 66 3 ] ] -RRB- en-wikipedia-org-9351 66 4 Fast fast JJ en-wikipedia-org-9351 66 5 - - HYPH en-wikipedia-org-9351 66 6 food food NN en-wikipedia-org-9351 66 7 employees[edit employees[edit , en-wikipedia-org-9351 66 8 ] ] -RRB- en-wikipedia-org-9351 66 9 By by IN en-wikipedia-org-9351 66 10 using use VBG en-wikipedia-org-9351 66 11 participant participant JJ en-wikipedia-org-9351 66 12 observation observation NN en-wikipedia-org-9351 66 13 and and CC en-wikipedia-org-9351 66 14 interviews interview NNS en-wikipedia-org-9351 66 15 , , , en-wikipedia-org-9351 66 16 Leidner Leidner NNP en-wikipedia-org-9351 66 17 ( ( -LRB- en-wikipedia-org-9351 66 18 1993 1993 CD en-wikipedia-org-9351 66 19 ) ) -RRB- en-wikipedia-org-9351 66 20 examines examine VBZ en-wikipedia-org-9351 66 21 how how WRB en-wikipedia-org-9351 66 22 employers employer NNS en-wikipedia-org-9351 66 23 in in IN en-wikipedia-org-9351 66 24 fast fast JJ en-wikipedia-org-9351 66 25 food food NN en-wikipedia-org-9351 66 26 restaurants restaurant NNS en-wikipedia-org-9351 66 27 regulate regulate VBP en-wikipedia-org-9351 66 28 workers worker NNS en-wikipedia-org-9351 66 29 ' ' POS en-wikipedia-org-9351 66 30 interactions interaction NNS en-wikipedia-org-9351 66 31 with with IN en-wikipedia-org-9351 66 32 customers customer NNS en-wikipedia-org-9351 66 33 . . . en-wikipedia-org-9351 67 1 [ [ -LRB- en-wikipedia-org-9351 67 2 28 28 CD en-wikipedia-org-9351 67 3 ] ] -RRB- en-wikipedia-org-9351 67 4 According accord VBG en-wikipedia-org-9351 67 5 to to IN en-wikipedia-org-9351 67 6 Leidner Leidner NNP en-wikipedia-org-9351 67 7 ( ( -LRB- en-wikipedia-org-9351 67 8 1993 1993 CD en-wikipedia-org-9351 67 9 ) ) -RRB- en-wikipedia-org-9351 67 10 , , , en-wikipedia-org-9351 67 11 employers employer NNS en-wikipedia-org-9351 67 12 attempt attempt VBP en-wikipedia-org-9351 67 13 to to TO en-wikipedia-org-9351 67 14 regulate regulate VB en-wikipedia-org-9351 67 15 workers worker NNS en-wikipedia-org-9351 67 16 ' ' POS en-wikipedia-org-9351 67 17 interactions interaction NNS en-wikipedia-org-9351 67 18 with with IN en-wikipedia-org-9351 67 19 customers customer NNS en-wikipedia-org-9351 67 20 only only RB en-wikipedia-org-9351 67 21 under under IN en-wikipedia-org-9351 67 22 certain certain JJ en-wikipedia-org-9351 67 23 conditions condition NNS en-wikipedia-org-9351 67 24 . . . en-wikipedia-org-9351 68 1 Specifically specifically RB en-wikipedia-org-9351 68 2 , , , en-wikipedia-org-9351 68 3 when when WRB en-wikipedia-org-9351 68 4 employers employer NNS en-wikipedia-org-9351 68 5 attempt attempt VBP en-wikipedia-org-9351 68 6 to to TO en-wikipedia-org-9351 68 7 regulate regulate VB en-wikipedia-org-9351 68 8 worker worker NN en-wikipedia-org-9351 68 9 – – : en-wikipedia-org-9351 68 10 customer customer NN en-wikipedia-org-9351 68 11 interactions interaction NNS en-wikipedia-org-9351 68 12 , , , en-wikipedia-org-9351 68 13 employers employer NNS en-wikipedia-org-9351 68 14 believe believe VBP en-wikipedia-org-9351 68 15 that that IN en-wikipedia-org-9351 68 16 " " `` en-wikipedia-org-9351 68 17 the the DT en-wikipedia-org-9351 68 18 quality quality NN en-wikipedia-org-9351 68 19 of of IN en-wikipedia-org-9351 68 20 the the DT en-wikipedia-org-9351 68 21 interaction interaction NN en-wikipedia-org-9351 68 22 is be VBZ en-wikipedia-org-9351 68 23 important important JJ en-wikipedia-org-9351 68 24 to to IN en-wikipedia-org-9351 68 25 the the DT en-wikipedia-org-9351 68 26 success success NN en-wikipedia-org-9351 68 27 of of IN en-wikipedia-org-9351 68 28 the the DT en-wikipedia-org-9351 68 29 enterprise enterprise NN en-wikipedia-org-9351 68 30 " " '' en-wikipedia-org-9351 68 31 , , , en-wikipedia-org-9351 68 32 that that IN en-wikipedia-org-9351 68 33 workers worker NNS en-wikipedia-org-9351 68 34 are be VBP en-wikipedia-org-9351 68 35 " " `` en-wikipedia-org-9351 68 36 unable unable JJ en-wikipedia-org-9351 68 37 or or CC en-wikipedia-org-9351 68 38 unwilling unwilling JJ en-wikipedia-org-9351 68 39 to to TO en-wikipedia-org-9351 68 40 conduct conduct VB en-wikipedia-org-9351 68 41 the the DT en-wikipedia-org-9351 68 42 interactions interaction NNS en-wikipedia-org-9351 68 43 appropriately appropriately RB en-wikipedia-org-9351 68 44 on on IN en-wikipedia-org-9351 68 45 their -PRON- PRP$ en-wikipedia-org-9351 68 46 own own JJ en-wikipedia-org-9351 68 47 " " '' en-wikipedia-org-9351 68 48 , , , en-wikipedia-org-9351 68 49 and and CC en-wikipedia-org-9351 68 50 that that IN en-wikipedia-org-9351 68 51 the the DT en-wikipedia-org-9351 68 52 " " `` en-wikipedia-org-9351 68 53 tasks task NNS en-wikipedia-org-9351 68 54 themselves -PRON- PRP en-wikipedia-org-9351 68 55 are be VBP en-wikipedia-org-9351 68 56 not not RB en-wikipedia-org-9351 68 57 too too RB en-wikipedia-org-9351 68 58 complex complex JJ en-wikipedia-org-9351 68 59 or or CC en-wikipedia-org-9351 68 60 context context NN en-wikipedia-org-9351 68 61 - - HYPH en-wikipedia-org-9351 68 62 dependent dependent JJ en-wikipedia-org-9351 68 63 . . . en-wikipedia-org-9351 69 1 " " `` en-wikipedia-org-9351 69 2 [ [ -LRB- en-wikipedia-org-9351 69 3 28 28 CD en-wikipedia-org-9351 69 4 ] ] -RRB- en-wikipedia-org-9351 69 5 According accord VBG en-wikipedia-org-9351 69 6 to to IN en-wikipedia-org-9351 69 7 Leidner Leidner NNP en-wikipedia-org-9351 69 8 ( ( -LRB- en-wikipedia-org-9351 69 9 1993 1993 CD en-wikipedia-org-9351 69 10 ) ) -RRB- en-wikipedia-org-9351 69 11 , , , en-wikipedia-org-9351 69 12 regulating regulate VBG en-wikipedia-org-9351 69 13 employee employee NN en-wikipedia-org-9351 69 14 interactions interaction NNS en-wikipedia-org-9351 69 15 with with IN en-wikipedia-org-9351 69 16 customers customer NNS en-wikipedia-org-9351 69 17 involves involve VBZ en-wikipedia-org-9351 69 18 standardizing standardize VBG en-wikipedia-org-9351 69 19 workers worker NNS en-wikipedia-org-9351 69 20 ' ' POS en-wikipedia-org-9351 69 21 personal personal JJ en-wikipedia-org-9351 69 22 interactions interaction NNS en-wikipedia-org-9351 69 23 with with IN en-wikipedia-org-9351 69 24 customers customer NNS en-wikipedia-org-9351 69 25 . . . en-wikipedia-org-9351 70 1 At at IN en-wikipedia-org-9351 70 2 the the DT en-wikipedia-org-9351 70 3 McDonald McDonald NNP en-wikipedia-org-9351 70 4 's 's POS en-wikipedia-org-9351 70 5 fast fast JJ en-wikipedia-org-9351 70 6 food food NN en-wikipedia-org-9351 70 7 restaurants restaurant NNS en-wikipedia-org-9351 70 8 in in IN en-wikipedia-org-9351 70 9 Leidner Leidner NNP en-wikipedia-org-9351 70 10 's 's POS en-wikipedia-org-9351 70 11 ( ( -LRB- en-wikipedia-org-9351 70 12 1993 1993 CD en-wikipedia-org-9351 70 13 ) ) -RRB- en-wikipedia-org-9351 70 14 study study NN en-wikipedia-org-9351 70 15 , , , en-wikipedia-org-9351 70 16 these these DT en-wikipedia-org-9351 70 17 interactions interaction NNS en-wikipedia-org-9351 70 18 are be VBP en-wikipedia-org-9351 70 19 strictly strictly RB en-wikipedia-org-9351 70 20 scripted script VBN en-wikipedia-org-9351 70 21 , , , en-wikipedia-org-9351 70 22 and and CC en-wikipedia-org-9351 70 23 workers worker NNS en-wikipedia-org-9351 70 24 ' ' POS en-wikipedia-org-9351 70 25 compliance compliance NN en-wikipedia-org-9351 70 26 with with IN en-wikipedia-org-9351 70 27 the the DT en-wikipedia-org-9351 70 28 scripts script NNS en-wikipedia-org-9351 70 29 and and CC en-wikipedia-org-9351 70 30 regulations regulation NNS en-wikipedia-org-9351 70 31 are be VBP en-wikipedia-org-9351 70 32 closely closely RB en-wikipedia-org-9351 70 33 monitored monitor VBN en-wikipedia-org-9351 70 34 . . . en-wikipedia-org-9351 71 1 [ [ -LRB- en-wikipedia-org-9351 71 2 28 28 CD en-wikipedia-org-9351 71 3 ] ] -RRB- en-wikipedia-org-9351 71 4 Along along IN en-wikipedia-org-9351 71 5 with with IN en-wikipedia-org-9351 71 6 examining examine VBG en-wikipedia-org-9351 71 7 employers employer NNS en-wikipedia-org-9351 71 8 ' ' POS en-wikipedia-org-9351 71 9 attempts attempt NNS en-wikipedia-org-9351 71 10 to to TO en-wikipedia-org-9351 71 11 regulate regulate VB en-wikipedia-org-9351 71 12 employee employee NN en-wikipedia-org-9351 71 13 – – : en-wikipedia-org-9351 71 14 customer customer NN en-wikipedia-org-9351 71 15 interactions interaction NNS en-wikipedia-org-9351 71 16 , , , en-wikipedia-org-9351 71 17 Leidner Leidner NNP en-wikipedia-org-9351 71 18 ( ( -LRB- en-wikipedia-org-9351 71 19 1993 1993 CD en-wikipedia-org-9351 71 20 ) ) -RRB- en-wikipedia-org-9351 71 21 examines examine VBZ en-wikipedia-org-9351 71 22 how how WRB en-wikipedia-org-9351 71 23 fast fast JJ en-wikipedia-org-9351 71 24 - - HYPH en-wikipedia-org-9351 71 25 food food NN en-wikipedia-org-9351 71 26 workers worker NNS en-wikipedia-org-9351 71 27 ' ' POS en-wikipedia-org-9351 71 28 respond respond NN en-wikipedia-org-9351 71 29 to to IN en-wikipedia-org-9351 71 30 these these DT en-wikipedia-org-9351 71 31 regulations regulation NNS en-wikipedia-org-9351 71 32 . . . en-wikipedia-org-9351 72 1 [ [ -LRB- en-wikipedia-org-9351 72 2 28 28 CD en-wikipedia-org-9351 72 3 ] ] -RRB- en-wikipedia-org-9351 72 4 According accord VBG en-wikipedia-org-9351 72 5 to to IN en-wikipedia-org-9351 72 6 Leidner Leidner NNP en-wikipedia-org-9351 72 7 ( ( -LRB- en-wikipedia-org-9351 72 8 1993 1993 CD en-wikipedia-org-9351 72 9 ) ) -RRB- en-wikipedia-org-9351 72 10 , , , en-wikipedia-org-9351 72 11 meeting meet VBG en-wikipedia-org-9351 72 12 employers employer NNS en-wikipedia-org-9351 72 13 ' ' POS en-wikipedia-org-9351 72 14 expectations expectation NNS en-wikipedia-org-9351 72 15 requires require VBZ en-wikipedia-org-9351 72 16 workers worker NNS en-wikipedia-org-9351 72 17 to to TO en-wikipedia-org-9351 72 18 engage engage VB en-wikipedia-org-9351 72 19 in in IN en-wikipedia-org-9351 72 20 some some DT en-wikipedia-org-9351 72 21 form form NN en-wikipedia-org-9351 72 22 of of IN en-wikipedia-org-9351 72 23 emotional emotional JJ en-wikipedia-org-9351 72 24 labor labor NN en-wikipedia-org-9351 72 25 . . . en-wikipedia-org-9351 73 1 For for IN en-wikipedia-org-9351 73 2 example example NN en-wikipedia-org-9351 73 3 , , , en-wikipedia-org-9351 73 4 McDonald McDonald NNP en-wikipedia-org-9351 73 5 's 's POS en-wikipedia-org-9351 73 6 workers worker NNS en-wikipedia-org-9351 73 7 are be VBP en-wikipedia-org-9351 73 8 expected expect VBN en-wikipedia-org-9351 73 9 to to TO en-wikipedia-org-9351 73 10 greet greet VB en-wikipedia-org-9351 73 11 customers customer NNS en-wikipedia-org-9351 73 12 with with IN en-wikipedia-org-9351 73 13 a a DT en-wikipedia-org-9351 73 14 smile smile JJ en-wikipedia-org-9351 73 15 and and CC en-wikipedia-org-9351 73 16 friendly friendly JJ en-wikipedia-org-9351 73 17 attitude attitude NN en-wikipedia-org-9351 73 18 independent independent JJ en-wikipedia-org-9351 73 19 of of IN en-wikipedia-org-9351 73 20 their -PRON- PRP$ en-wikipedia-org-9351 73 21 own own JJ en-wikipedia-org-9351 73 22 mood mood NN en-wikipedia-org-9351 73 23 or or CC en-wikipedia-org-9351 73 24 temperament temperament NN en-wikipedia-org-9351 73 25 at at IN en-wikipedia-org-9351 73 26 the the DT en-wikipedia-org-9351 73 27 time time NN en-wikipedia-org-9351 73 28 . . . en-wikipedia-org-9351 74 1 Leidner Leidner NNP en-wikipedia-org-9351 74 2 ( ( -LRB- en-wikipedia-org-9351 74 3 1993 1993 CD en-wikipedia-org-9351 74 4 ) ) -RRB- en-wikipedia-org-9351 74 5 suggests suggest VBZ en-wikipedia-org-9351 74 6 that that IN en-wikipedia-org-9351 74 7 rigid rigid JJ en-wikipedia-org-9351 74 8 compliance compliance NN en-wikipedia-org-9351 74 9 with with IN en-wikipedia-org-9351 74 10 these these DT en-wikipedia-org-9351 74 11 expectations expectation NNS en-wikipedia-org-9351 74 12 is be VBZ en-wikipedia-org-9351 74 13 at at IN en-wikipedia-org-9351 74 14 least least JJS en-wikipedia-org-9351 74 15 potentially potentially RB en-wikipedia-org-9351 74 16 damaging damage VBG en-wikipedia-org-9351 74 17 to to IN en-wikipedia-org-9351 74 18 workers worker NNS en-wikipedia-org-9351 74 19 ' ' POS en-wikipedia-org-9351 74 20 sense sense NN en-wikipedia-org-9351 74 21 of of IN en-wikipedia-org-9351 74 22 self self NN en-wikipedia-org-9351 74 23 and and CC en-wikipedia-org-9351 74 24 identity identity NN en-wikipedia-org-9351 74 25 . . . en-wikipedia-org-9351 75 1 However however RB en-wikipedia-org-9351 75 2 , , , en-wikipedia-org-9351 75 3 Leidner Leidner NNP en-wikipedia-org-9351 75 4 ( ( -LRB- en-wikipedia-org-9351 75 5 1993 1993 CD en-wikipedia-org-9351 75 6 ) ) -RRB- en-wikipedia-org-9351 75 7 did do VBD en-wikipedia-org-9351 75 8 not not RB en-wikipedia-org-9351 75 9 see see VB en-wikipedia-org-9351 75 10 the the DT en-wikipedia-org-9351 75 11 negative negative JJ en-wikipedia-org-9351 75 12 consequences consequence NNS en-wikipedia-org-9351 75 13 of of IN en-wikipedia-org-9351 75 14 emotional emotional JJ en-wikipedia-org-9351 75 15 labor labor NN en-wikipedia-org-9351 75 16 in in IN en-wikipedia-org-9351 75 17 the the DT en-wikipedia-org-9351 75 18 workers worker NNS en-wikipedia-org-9351 75 19 she -PRON- PRP en-wikipedia-org-9351 75 20 studied study VBD en-wikipedia-org-9351 75 21 . . . en-wikipedia-org-9351 76 1 Instead instead RB en-wikipedia-org-9351 76 2 , , , en-wikipedia-org-9351 76 3 McDonald McDonald NNP en-wikipedia-org-9351 76 4 's 's POS en-wikipedia-org-9351 76 5 workers worker NNS en-wikipedia-org-9351 76 6 attempted attempt VBD en-wikipedia-org-9351 76 7 to to TO en-wikipedia-org-9351 76 8 individualize individualize VB en-wikipedia-org-9351 76 9 their -PRON- PRP$ en-wikipedia-org-9351 76 10 responses response NNS en-wikipedia-org-9351 76 11 to to IN en-wikipedia-org-9351 76 12 customers customer NNS en-wikipedia-org-9351 76 13 in in IN en-wikipedia-org-9351 76 14 small small JJ en-wikipedia-org-9351 76 15 ways way NNS en-wikipedia-org-9351 76 16 . . . en-wikipedia-org-9351 77 1 Specifically specifically RB en-wikipedia-org-9351 77 2 , , , en-wikipedia-org-9351 77 3 they -PRON- PRP en-wikipedia-org-9351 77 4 used use VBD en-wikipedia-org-9351 77 5 humor humor NN en-wikipedia-org-9351 77 6 or or CC en-wikipedia-org-9351 77 7 exaggeration exaggeration NN en-wikipedia-org-9351 77 8 to to TO en-wikipedia-org-9351 77 9 demonstrate demonstrate VB en-wikipedia-org-9351 77 10 their -PRON- PRP$ en-wikipedia-org-9351 77 11 rebellion rebellion NN en-wikipedia-org-9351 77 12 against against IN en-wikipedia-org-9351 77 13 the the DT en-wikipedia-org-9351 77 14 strict strict JJ en-wikipedia-org-9351 77 15 regulation regulation NN en-wikipedia-org-9351 77 16 of of IN en-wikipedia-org-9351 77 17 their -PRON- PRP$ en-wikipedia-org-9351 77 18 employee employee NN en-wikipedia-org-9351 77 19 – – : en-wikipedia-org-9351 77 20 customer customer NN en-wikipedia-org-9351 77 21 interactions interaction NNS en-wikipedia-org-9351 77 22 . . . en-wikipedia-org-9351 78 1 [ [ -LRB- en-wikipedia-org-9351 78 2 28 28 CD en-wikipedia-org-9351 78 3 ] ] -RRB- en-wikipedia-org-9351 78 4 Physicians[edit physicians[edit NN en-wikipedia-org-9351 78 5 ] ] -RRB- en-wikipedia-org-9351 78 6 According accord VBG en-wikipedia-org-9351 78 7 to to IN en-wikipedia-org-9351 78 8 Larson Larson NNP en-wikipedia-org-9351 78 9 and and CC en-wikipedia-org-9351 78 10 Yao Yao NNP en-wikipedia-org-9351 78 11 ( ( -LRB- en-wikipedia-org-9351 78 12 2005 2005 CD en-wikipedia-org-9351 78 13 ) ) -RRB- en-wikipedia-org-9351 78 14 , , , en-wikipedia-org-9351 78 15 empathy empathy NNP en-wikipedia-org-9351 78 16 should should MD en-wikipedia-org-9351 78 17 characterize characterize VB en-wikipedia-org-9351 78 18 physicians physician NNS en-wikipedia-org-9351 78 19 ' ' POS en-wikipedia-org-9351 78 20 interactions interaction NNS en-wikipedia-org-9351 78 21 with with IN en-wikipedia-org-9351 78 22 their -PRON- PRP$ en-wikipedia-org-9351 78 23 patients patient NNS en-wikipedia-org-9351 78 24 because because IN en-wikipedia-org-9351 78 25 , , , en-wikipedia-org-9351 78 26 despite despite IN en-wikipedia-org-9351 78 27 advancement advancement NN en-wikipedia-org-9351 78 28 in in IN en-wikipedia-org-9351 78 29 medical medical JJ en-wikipedia-org-9351 78 30 technology technology NN en-wikipedia-org-9351 78 31 , , , en-wikipedia-org-9351 78 32 the the DT en-wikipedia-org-9351 78 33 interpersonal interpersonal JJ en-wikipedia-org-9351 78 34 relationship relationship NN en-wikipedia-org-9351 78 35 between between IN en-wikipedia-org-9351 78 36 physicians physician NNS en-wikipedia-org-9351 78 37 and and CC en-wikipedia-org-9351 78 38 patients patient NNS en-wikipedia-org-9351 78 39 remains remain VBZ en-wikipedia-org-9351 78 40 essential essential JJ en-wikipedia-org-9351 78 41 to to IN en-wikipedia-org-9351 78 42 quality quality NN en-wikipedia-org-9351 78 43 healthcare healthcare NN en-wikipedia-org-9351 78 44 . . . en-wikipedia-org-9351 79 1 [ [ -LRB- en-wikipedia-org-9351 79 2 29 29 CD en-wikipedia-org-9351 79 3 ] ] -RRB- en-wikipedia-org-9351 79 4 Larson Larson NNP en-wikipedia-org-9351 79 5 and and CC en-wikipedia-org-9351 79 6 Yao Yao NNP en-wikipedia-org-9351 79 7 ( ( -LRB- en-wikipedia-org-9351 79 8 2005 2005 CD en-wikipedia-org-9351 79 9 ) ) -RRB- en-wikipedia-org-9351 79 10 argue argue VBP en-wikipedia-org-9351 79 11 that that IN en-wikipedia-org-9351 79 12 physicians physician NNS en-wikipedia-org-9351 79 13 consider consider VBP en-wikipedia-org-9351 79 14 empathy empathy NNP en-wikipedia-org-9351 79 15 a a DT en-wikipedia-org-9351 79 16 form form NN en-wikipedia-org-9351 79 17 of of IN en-wikipedia-org-9351 79 18 emotional emotional JJ en-wikipedia-org-9351 79 19 labor labor NN en-wikipedia-org-9351 79 20 . . . en-wikipedia-org-9351 80 1 Specifically specifically RB en-wikipedia-org-9351 80 2 , , , en-wikipedia-org-9351 80 3 according accord VBG en-wikipedia-org-9351 80 4 to to IN en-wikipedia-org-9351 80 5 Larson Larson NNP en-wikipedia-org-9351 80 6 and and CC en-wikipedia-org-9351 80 7 Yao Yao NNP en-wikipedia-org-9351 80 8 ( ( -LRB- en-wikipedia-org-9351 80 9 2005 2005 CD en-wikipedia-org-9351 80 10 ) ) -RRB- en-wikipedia-org-9351 80 11 , , , en-wikipedia-org-9351 80 12 physicians physician NNS en-wikipedia-org-9351 80 13 engage engage VBP en-wikipedia-org-9351 80 14 in in IN en-wikipedia-org-9351 80 15 emotional emotional JJ en-wikipedia-org-9351 80 16 labor labor NN en-wikipedia-org-9351 80 17 through through IN en-wikipedia-org-9351 80 18 deep deep JJ en-wikipedia-org-9351 80 19 acting acting NN en-wikipedia-org-9351 80 20 by by IN en-wikipedia-org-9351 80 21 feeling feel VBG en-wikipedia-org-9351 80 22 sincere sincere JJ en-wikipedia-org-9351 80 23 empathy empathy NN en-wikipedia-org-9351 80 24 before before RB en-wikipedia-org-9351 80 25 , , , en-wikipedia-org-9351 80 26 during during IN en-wikipedia-org-9351 80 27 , , , en-wikipedia-org-9351 80 28 and and CC en-wikipedia-org-9351 80 29 after after IN en-wikipedia-org-9351 80 30 interactions interaction NNS en-wikipedia-org-9351 80 31 with with IN en-wikipedia-org-9351 80 32 patients patient NNS en-wikipedia-org-9351 80 33 . . . en-wikipedia-org-9351 81 1 On on IN en-wikipedia-org-9351 81 2 the the DT en-wikipedia-org-9351 81 3 other other JJ en-wikipedia-org-9351 81 4 hand hand NN en-wikipedia-org-9351 81 5 , , , en-wikipedia-org-9351 81 6 Larson Larson NNP en-wikipedia-org-9351 81 7 and and CC en-wikipedia-org-9351 81 8 Yao Yao NNP en-wikipedia-org-9351 81 9 ( ( -LRB- en-wikipedia-org-9351 81 10 2005 2005 CD en-wikipedia-org-9351 81 11 ) ) -RRB- en-wikipedia-org-9351 81 12 argue argue VBP en-wikipedia-org-9351 81 13 that that IN en-wikipedia-org-9351 81 14 physicians physician NNS en-wikipedia-org-9351 81 15 engage engage VBP en-wikipedia-org-9351 81 16 in in IN en-wikipedia-org-9351 81 17 surface surface NN en-wikipedia-org-9351 81 18 acting act VBG en-wikipedia-org-9351 81 19 when when WRB en-wikipedia-org-9351 81 20 they -PRON- PRP en-wikipedia-org-9351 81 21 fake fake VBP en-wikipedia-org-9351 81 22 empathic empathic JJ en-wikipedia-org-9351 81 23 behaviors behavior NNS en-wikipedia-org-9351 81 24 toward toward IN en-wikipedia-org-9351 81 25 the the DT en-wikipedia-org-9351 81 26 patient patient NN en-wikipedia-org-9351 81 27 . . . en-wikipedia-org-9351 82 1 Although although IN en-wikipedia-org-9351 82 2 Larson Larson NNP en-wikipedia-org-9351 82 3 and and CC en-wikipedia-org-9351 82 4 Yao Yao NNP en-wikipedia-org-9351 82 5 ( ( -LRB- en-wikipedia-org-9351 82 6 2005 2005 CD en-wikipedia-org-9351 82 7 ) ) -RRB- en-wikipedia-org-9351 82 8 argue argue VBP en-wikipedia-org-9351 82 9 that that IN en-wikipedia-org-9351 82 10 deep deep JJ en-wikipedia-org-9351 82 11 acting acting NN en-wikipedia-org-9351 82 12 is be VBZ en-wikipedia-org-9351 82 13 preferred prefer VBN en-wikipedia-org-9351 82 14 , , , en-wikipedia-org-9351 82 15 physicians physician NNS en-wikipedia-org-9351 82 16 may may MD en-wikipedia-org-9351 82 17 rely rely VB en-wikipedia-org-9351 82 18 on on IN en-wikipedia-org-9351 82 19 surface surface NN en-wikipedia-org-9351 82 20 acting act VBG en-wikipedia-org-9351 82 21 when when WRB en-wikipedia-org-9351 82 22 sincere sincere JJ en-wikipedia-org-9351 82 23 empathy empathy NN en-wikipedia-org-9351 82 24 for for IN en-wikipedia-org-9351 82 25 patients patient NNS en-wikipedia-org-9351 82 26 is be VBZ en-wikipedia-org-9351 82 27 impossible impossible JJ en-wikipedia-org-9351 82 28 . . . en-wikipedia-org-9351 83 1 Overall overall RB en-wikipedia-org-9351 83 2 , , , en-wikipedia-org-9351 83 3 Larson Larson NNP en-wikipedia-org-9351 83 4 and and CC en-wikipedia-org-9351 83 5 Yao Yao NNP en-wikipedia-org-9351 83 6 ( ( -LRB- en-wikipedia-org-9351 83 7 2005 2005 CD en-wikipedia-org-9351 83 8 ) ) -RRB- en-wikipedia-org-9351 83 9 argue argue VBP en-wikipedia-org-9351 83 10 that that IN en-wikipedia-org-9351 83 11 physicians physician NNS en-wikipedia-org-9351 83 12 are be VBP en-wikipedia-org-9351 83 13 more more RBR en-wikipedia-org-9351 83 14 effective effective JJ en-wikipedia-org-9351 83 15 and and CC en-wikipedia-org-9351 83 16 enjoy enjoy VB en-wikipedia-org-9351 83 17 more more JJR en-wikipedia-org-9351 83 18 professional professional JJ en-wikipedia-org-9351 83 19 satisfaction satisfaction NN en-wikipedia-org-9351 83 20 when when WRB en-wikipedia-org-9351 83 21 they -PRON- PRP en-wikipedia-org-9351 83 22 engage engage VBP en-wikipedia-org-9351 83 23 in in IN en-wikipedia-org-9351 83 24 empathy empathy NN en-wikipedia-org-9351 83 25 through through IN en-wikipedia-org-9351 83 26 deep deep JJ en-wikipedia-org-9351 83 27 acting acting NN en-wikipedia-org-9351 83 28 due due IN en-wikipedia-org-9351 83 29 to to IN en-wikipedia-org-9351 83 30 emotional emotional JJ en-wikipedia-org-9351 83 31 labor labor NN en-wikipedia-org-9351 83 32 . . . en-wikipedia-org-9351 84 1 [ [ -LRB- en-wikipedia-org-9351 84 2 29 29 CD en-wikipedia-org-9351 84 3 ] ] -RRB- en-wikipedia-org-9351 84 4 Police police NN en-wikipedia-org-9351 84 5 work[edit work[edit LS en-wikipedia-org-9351 84 6 ] ] -RRB- en-wikipedia-org-9351 84 7 According accord VBG en-wikipedia-org-9351 84 8 to to IN en-wikipedia-org-9351 84 9 Martin Martin NNP en-wikipedia-org-9351 84 10 ( ( -LRB- en-wikipedia-org-9351 84 11 1999 1999 CD en-wikipedia-org-9351 84 12 ) ) -RRB- en-wikipedia-org-9351 84 13 , , , en-wikipedia-org-9351 84 14 police police NN en-wikipedia-org-9351 84 15 work work NN en-wikipedia-org-9351 84 16 involves involve VBZ en-wikipedia-org-9351 84 17 substantial substantial JJ en-wikipedia-org-9351 84 18 amounts amount NNS en-wikipedia-org-9351 84 19 of of IN en-wikipedia-org-9351 84 20 emotional emotional JJ en-wikipedia-org-9351 84 21 labor labor NN en-wikipedia-org-9351 84 22 by by IN en-wikipedia-org-9351 84 23 officers officer NNS en-wikipedia-org-9351 84 24 , , , en-wikipedia-org-9351 84 25 who who WP en-wikipedia-org-9351 84 26 must must MD en-wikipedia-org-9351 84 27 control control VB en-wikipedia-org-9351 84 28 their -PRON- PRP$ en-wikipedia-org-9351 84 29 own own JJ en-wikipedia-org-9351 84 30 facial facial JJ en-wikipedia-org-9351 84 31 and and CC en-wikipedia-org-9351 84 32 bodily bodily JJ en-wikipedia-org-9351 84 33 displays display NNS en-wikipedia-org-9351 84 34 of of IN en-wikipedia-org-9351 84 35 emotion emotion NN en-wikipedia-org-9351 84 36 in in IN en-wikipedia-org-9351 84 37 the the DT en-wikipedia-org-9351 84 38 presence presence NN en-wikipedia-org-9351 84 39 of of IN en-wikipedia-org-9351 84 40 other other JJ en-wikipedia-org-9351 84 41 officers officer NNS en-wikipedia-org-9351 84 42 and and CC en-wikipedia-org-9351 84 43 citizens citizen NNS en-wikipedia-org-9351 84 44 . . . en-wikipedia-org-9351 85 1 [ [ -LRB- en-wikipedia-org-9351 85 2 30 30 CD en-wikipedia-org-9351 85 3 ] ] -RRB- en-wikipedia-org-9351 85 4 Although although IN en-wikipedia-org-9351 85 5 policing policing NN en-wikipedia-org-9351 85 6 is be VBZ en-wikipedia-org-9351 85 7 often often RB en-wikipedia-org-9351 85 8 viewed view VBN en-wikipedia-org-9351 85 9 as as IN en-wikipedia-org-9351 85 10 stereotypically stereotypically RB en-wikipedia-org-9351 85 11 masculine masculine JJ en-wikipedia-org-9351 85 12 work work NN en-wikipedia-org-9351 85 13 that that WDT en-wikipedia-org-9351 85 14 focuses focus VBZ en-wikipedia-org-9351 85 15 on on IN en-wikipedia-org-9351 85 16 fighting fight VBG en-wikipedia-org-9351 85 17 crime crime NN en-wikipedia-org-9351 85 18 , , , en-wikipedia-org-9351 85 19 policing policing NN en-wikipedia-org-9351 85 20 also also RB en-wikipedia-org-9351 85 21 requires require VBZ en-wikipedia-org-9351 85 22 officers officer NNS en-wikipedia-org-9351 85 23 to to TO en-wikipedia-org-9351 85 24 maintain maintain VB en-wikipedia-org-9351 85 25 order order NN en-wikipedia-org-9351 85 26 and and CC en-wikipedia-org-9351 85 27 provide provide VB en-wikipedia-org-9351 85 28 a a DT en-wikipedia-org-9351 85 29 variety variety NN en-wikipedia-org-9351 85 30 of of IN en-wikipedia-org-9351 85 31 interpersonal interpersonal JJ en-wikipedia-org-9351 85 32 services service NNS en-wikipedia-org-9351 85 33 . . . en-wikipedia-org-9351 86 1 For for IN en-wikipedia-org-9351 86 2 example example NN en-wikipedia-org-9351 86 3 , , , en-wikipedia-org-9351 86 4 police police NNS en-wikipedia-org-9351 86 5 must must MD en-wikipedia-org-9351 86 6 have have VB en-wikipedia-org-9351 86 7 a a DT en-wikipedia-org-9351 86 8 commanding commanding JJ en-wikipedia-org-9351 86 9 presence presence NN en-wikipedia-org-9351 86 10 that that WDT en-wikipedia-org-9351 86 11 allows allow VBZ en-wikipedia-org-9351 86 12 them -PRON- PRP en-wikipedia-org-9351 86 13 to to TO en-wikipedia-org-9351 86 14 act act VB en-wikipedia-org-9351 86 15 decisively decisively RB en-wikipedia-org-9351 86 16 and and CC en-wikipedia-org-9351 86 17 maintain maintain VB en-wikipedia-org-9351 86 18 control control NN en-wikipedia-org-9351 86 19 in in IN en-wikipedia-org-9351 86 20 unpredictable unpredictable JJ en-wikipedia-org-9351 86 21 situations situation NNS en-wikipedia-org-9351 86 22 while while IN en-wikipedia-org-9351 86 23 having have VBG en-wikipedia-org-9351 86 24 the the DT en-wikipedia-org-9351 86 25 ability ability NN en-wikipedia-org-9351 86 26 to to TO en-wikipedia-org-9351 86 27 actively actively RB en-wikipedia-org-9351 86 28 listen listen VB en-wikipedia-org-9351 86 29 and and CC en-wikipedia-org-9351 86 30 talk talk VB en-wikipedia-org-9351 86 31 to to IN en-wikipedia-org-9351 86 32 citizens citizen NNS en-wikipedia-org-9351 86 33 . . . en-wikipedia-org-9351 87 1 According accord VBG en-wikipedia-org-9351 87 2 to to IN en-wikipedia-org-9351 87 3 Martin Martin NNP en-wikipedia-org-9351 87 4 ( ( -LRB- en-wikipedia-org-9351 87 5 1999 1999 CD en-wikipedia-org-9351 87 6 ) ) -RRB- en-wikipedia-org-9351 87 7 , , , en-wikipedia-org-9351 87 8 a a DT en-wikipedia-org-9351 87 9 police police NN en-wikipedia-org-9351 87 10 officer officer NN en-wikipedia-org-9351 87 11 who who WP en-wikipedia-org-9351 87 12 displays display VBZ en-wikipedia-org-9351 87 13 too too RB en-wikipedia-org-9351 87 14 much much JJ en-wikipedia-org-9351 87 15 anger anger NN en-wikipedia-org-9351 87 16 , , , en-wikipedia-org-9351 87 17 sympathy sympathy NN en-wikipedia-org-9351 87 18 , , , en-wikipedia-org-9351 87 19 or or CC en-wikipedia-org-9351 87 20 other other JJ en-wikipedia-org-9351 87 21 emotion emotion NN en-wikipedia-org-9351 87 22 while while IN en-wikipedia-org-9351 87 23 dealing deal VBG en-wikipedia-org-9351 87 24 with with IN en-wikipedia-org-9351 87 25 danger danger NN en-wikipedia-org-9351 87 26 on on IN en-wikipedia-org-9351 87 27 the the DT en-wikipedia-org-9351 87 28 job job NN en-wikipedia-org-9351 87 29 will will MD en-wikipedia-org-9351 87 30 be be VB en-wikipedia-org-9351 87 31 viewed view VBN en-wikipedia-org-9351 87 32 by by IN en-wikipedia-org-9351 87 33 other other JJ en-wikipedia-org-9351 87 34 officers officer NNS en-wikipedia-org-9351 87 35 as as IN en-wikipedia-org-9351 87 36 someone someone NN en-wikipedia-org-9351 87 37 unable unable JJ en-wikipedia-org-9351 87 38 to to TO en-wikipedia-org-9351 87 39 withstand withstand VB en-wikipedia-org-9351 87 40 the the DT en-wikipedia-org-9351 87 41 pressures pressure NNS en-wikipedia-org-9351 87 42 of of IN en-wikipedia-org-9351 87 43 police police NN en-wikipedia-org-9351 87 44 work work NN en-wikipedia-org-9351 87 45 , , , en-wikipedia-org-9351 87 46 due due IN en-wikipedia-org-9351 87 47 to to IN en-wikipedia-org-9351 87 48 the the DT en-wikipedia-org-9351 87 49 sexist sexist JJ en-wikipedia-org-9351 87 50 views view NNS en-wikipedia-org-9351 87 51 of of IN en-wikipedia-org-9351 87 52 many many JJ en-wikipedia-org-9351 87 53 police police NN en-wikipedia-org-9351 87 54 officers officer NNS en-wikipedia-org-9351 87 55 . . . en-wikipedia-org-9351 88 1 [ [ -LRB- en-wikipedia-org-9351 88 2 30 30 CD en-wikipedia-org-9351 88 3 ] ] -RRB- en-wikipedia-org-9351 88 4 While while IN en-wikipedia-org-9351 88 5 being be VBG en-wikipedia-org-9351 88 6 able able JJ en-wikipedia-org-9351 88 7 to to TO en-wikipedia-org-9351 88 8 balance balance VB en-wikipedia-org-9351 88 9 this this DT en-wikipedia-org-9351 88 10 self self NN en-wikipedia-org-9351 88 11 - - HYPH en-wikipedia-org-9351 88 12 management management NN en-wikipedia-org-9351 88 13 of of IN en-wikipedia-org-9351 88 14 emotions emotion NNS en-wikipedia-org-9351 88 15 in in IN en-wikipedia-org-9351 88 16 front front NN en-wikipedia-org-9351 88 17 of of IN en-wikipedia-org-9351 88 18 other other JJ en-wikipedia-org-9351 88 19 officers officer NNS en-wikipedia-org-9351 88 20 , , , en-wikipedia-org-9351 88 21 police police NNS en-wikipedia-org-9351 88 22 must must MD en-wikipedia-org-9351 88 23 also also RB en-wikipedia-org-9351 88 24 assertively assertively RB en-wikipedia-org-9351 88 25 restore restore VB en-wikipedia-org-9351 88 26 order order NN en-wikipedia-org-9351 88 27 and and CC en-wikipedia-org-9351 88 28 use use VB en-wikipedia-org-9351 88 29 effective effective JJ en-wikipedia-org-9351 88 30 interpersonal interpersonal JJ en-wikipedia-org-9351 88 31 skills skill NNS en-wikipedia-org-9351 88 32 to to TO en-wikipedia-org-9351 88 33 gain gain VB en-wikipedia-org-9351 88 34 citizen citizen NN en-wikipedia-org-9351 88 35 trust trust NN en-wikipedia-org-9351 88 36 and and CC en-wikipedia-org-9351 88 37 compliance compliance NN en-wikipedia-org-9351 88 38 . . . en-wikipedia-org-9351 89 1 Ultimately ultimately RB en-wikipedia-org-9351 89 2 , , , en-wikipedia-org-9351 89 3 the the DT en-wikipedia-org-9351 89 4 ability ability NN en-wikipedia-org-9351 89 5 of of IN en-wikipedia-org-9351 89 6 police police NN en-wikipedia-org-9351 89 7 officers officer NNS en-wikipedia-org-9351 89 8 to to TO en-wikipedia-org-9351 89 9 effectively effectively RB en-wikipedia-org-9351 89 10 engage engage VB en-wikipedia-org-9351 89 11 in in IN en-wikipedia-org-9351 89 12 emotional emotional JJ en-wikipedia-org-9351 89 13 labor labor NN en-wikipedia-org-9351 89 14 affects affect VBZ en-wikipedia-org-9351 89 15 how how WRB en-wikipedia-org-9351 89 16 other other JJ en-wikipedia-org-9351 89 17 officers officer NNS en-wikipedia-org-9351 89 18 and and CC en-wikipedia-org-9351 89 19 citizens citizen NNS en-wikipedia-org-9351 89 20 view view VBP en-wikipedia-org-9351 89 21 them -PRON- PRP en-wikipedia-org-9351 89 22 . . . en-wikipedia-org-9351 90 1 [ [ -LRB- en-wikipedia-org-9351 90 2 30 30 CD en-wikipedia-org-9351 90 3 ] ] -RRB- en-wikipedia-org-9351 90 4 Public Public NNP en-wikipedia-org-9351 90 5 administration[edit administration[edit NFP en-wikipedia-org-9351 90 6 ] ] -RRB- en-wikipedia-org-9351 90 7 Many many JJ en-wikipedia-org-9351 90 8 scholars scholar NNS en-wikipedia-org-9351 90 9 argue argue VBP en-wikipedia-org-9351 90 10 that that IN en-wikipedia-org-9351 90 11 the the DT en-wikipedia-org-9351 90 12 amount amount NN en-wikipedia-org-9351 90 13 of of IN en-wikipedia-org-9351 90 14 emotional emotional JJ en-wikipedia-org-9351 90 15 work work NN en-wikipedia-org-9351 90 16 required require VBN en-wikipedia-org-9351 90 17 between between IN en-wikipedia-org-9351 90 18 all all DT en-wikipedia-org-9351 90 19 levels level NNS en-wikipedia-org-9351 90 20 of of IN en-wikipedia-org-9351 90 21 government government NN en-wikipedia-org-9351 90 22 is be VBZ en-wikipedia-org-9351 90 23 greatest great JJS en-wikipedia-org-9351 90 24 on on IN en-wikipedia-org-9351 90 25 the the DT en-wikipedia-org-9351 90 26 local local JJ en-wikipedia-org-9351 90 27 level level NN en-wikipedia-org-9351 90 28 . . . en-wikipedia-org-9351 91 1 It -PRON- PRP en-wikipedia-org-9351 91 2 is be VBZ en-wikipedia-org-9351 91 3 at at IN en-wikipedia-org-9351 91 4 the the DT en-wikipedia-org-9351 91 5 level level NN en-wikipedia-org-9351 91 6 of of IN en-wikipedia-org-9351 91 7 cities city NNS en-wikipedia-org-9351 91 8 and and CC en-wikipedia-org-9351 91 9 counties county NNS en-wikipedia-org-9351 91 10 that that WDT en-wikipedia-org-9351 91 11 the the DT en-wikipedia-org-9351 91 12 responsibility responsibility NN en-wikipedia-org-9351 91 13 lies lie VBZ en-wikipedia-org-9351 91 14 for for IN en-wikipedia-org-9351 91 15 day day NN en-wikipedia-org-9351 91 16 to to IN en-wikipedia-org-9351 91 17 day day NN en-wikipedia-org-9351 91 18 emergency emergency NN en-wikipedia-org-9351 91 19 preparedness preparedness NN en-wikipedia-org-9351 91 20 , , , en-wikipedia-org-9351 91 21 firefighters firefighter NNS en-wikipedia-org-9351 91 22 , , , en-wikipedia-org-9351 91 23 law law NN en-wikipedia-org-9351 91 24 enforcement enforcement NN en-wikipedia-org-9351 91 25 , , , en-wikipedia-org-9351 91 26 public public JJ en-wikipedia-org-9351 91 27 education education NN en-wikipedia-org-9351 91 28 , , , en-wikipedia-org-9351 91 29 public public JJ en-wikipedia-org-9351 91 30 health health NN en-wikipedia-org-9351 91 31 , , , en-wikipedia-org-9351 91 32 and and CC en-wikipedia-org-9351 91 33 family family NN en-wikipedia-org-9351 91 34 and and CC en-wikipedia-org-9351 91 35 children child NNS en-wikipedia-org-9351 91 36 's 's POS en-wikipedia-org-9351 91 37 services service NNS en-wikipedia-org-9351 91 38 . . . en-wikipedia-org-9351 92 1 Citizens citizen NNS en-wikipedia-org-9351 92 2 in in IN en-wikipedia-org-9351 92 3 a a DT en-wikipedia-org-9351 92 4 community community NN en-wikipedia-org-9351 92 5 expect expect VBP en-wikipedia-org-9351 92 6 the the DT en-wikipedia-org-9351 92 7 same same JJ en-wikipedia-org-9351 92 8 level level NN en-wikipedia-org-9351 92 9 of of IN en-wikipedia-org-9351 92 10 satisfaction satisfaction NN en-wikipedia-org-9351 92 11 from from IN en-wikipedia-org-9351 92 12 their -PRON- PRP$ en-wikipedia-org-9351 92 13 government government NN en-wikipedia-org-9351 92 14 , , , en-wikipedia-org-9351 92 15 as as IN en-wikipedia-org-9351 92 16 they -PRON- PRP en-wikipedia-org-9351 92 17 receive receive VBP en-wikipedia-org-9351 92 18 in in IN en-wikipedia-org-9351 92 19 a a DT en-wikipedia-org-9351 92 20 customer customer NN en-wikipedia-org-9351 92 21 service service NN en-wikipedia-org-9351 92 22 - - HYPH en-wikipedia-org-9351 92 23 oriented orient VBN en-wikipedia-org-9351 92 24 job job NN en-wikipedia-org-9351 92 25 . . . en-wikipedia-org-9351 93 1 This this DT en-wikipedia-org-9351 93 2 takes take VBZ en-wikipedia-org-9351 93 3 a a DT en-wikipedia-org-9351 93 4 considerate considerate JJ en-wikipedia-org-9351 93 5 amount amount NN en-wikipedia-org-9351 93 6 of of IN en-wikipedia-org-9351 93 7 work work NN en-wikipedia-org-9351 93 8 for for IN en-wikipedia-org-9351 93 9 both both DT en-wikipedia-org-9351 93 10 employees employee NNS en-wikipedia-org-9351 93 11 and and CC en-wikipedia-org-9351 93 12 employers employer NNS en-wikipedia-org-9351 93 13 in in IN en-wikipedia-org-9351 93 14 the the DT en-wikipedia-org-9351 93 15 field field NN en-wikipedia-org-9351 93 16 of of IN en-wikipedia-org-9351 93 17 public public JJ en-wikipedia-org-9351 93 18 administration administration NN en-wikipedia-org-9351 93 19 . . . en-wikipedia-org-9351 94 1 There there EX en-wikipedia-org-9351 94 2 are be VBP en-wikipedia-org-9351 94 3 two two CD en-wikipedia-org-9351 94 4 comparisons comparison NNS en-wikipedia-org-9351 94 5 that that WDT en-wikipedia-org-9351 94 6 represent represent VBP en-wikipedia-org-9351 94 7 emotional emotional JJ en-wikipedia-org-9351 94 8 labor labor NN en-wikipedia-org-9351 94 9 within within IN en-wikipedia-org-9351 94 10 public public JJ en-wikipedia-org-9351 94 11 administration administration NN en-wikipedia-org-9351 94 12 , , , en-wikipedia-org-9351 94 13 " " `` en-wikipedia-org-9351 94 14 Rational Rational NNP en-wikipedia-org-9351 94 15 Work Work NNP en-wikipedia-org-9351 94 16 versus versus IN en-wikipedia-org-9351 94 17 Emotion Emotion NNP en-wikipedia-org-9351 94 18 Work Work NNP en-wikipedia-org-9351 94 19 " " '' en-wikipedia-org-9351 94 20 , , , en-wikipedia-org-9351 94 21 and and CC en-wikipedia-org-9351 94 22 " " `` en-wikipedia-org-9351 94 23 Emotional Emotional NNP en-wikipedia-org-9351 94 24 Labor Labor NNP en-wikipedia-org-9351 94 25 versus versus IN en-wikipedia-org-9351 94 26 Emotional Emotional NNP en-wikipedia-org-9351 94 27 Intelligence Intelligence NNP en-wikipedia-org-9351 94 28 . . . en-wikipedia-org-9351 95 1 " " `` en-wikipedia-org-9351 95 2 [ [ -LRB- en-wikipedia-org-9351 95 3 31 31 CD en-wikipedia-org-9351 95 4 ] ] -RRB- en-wikipedia-org-9351 95 5 Performance[edit performance[edit NN en-wikipedia-org-9351 95 6 ] ] -RRB- en-wikipedia-org-9351 95 7 Many many JJ en-wikipedia-org-9351 95 8 scholars scholar NNS en-wikipedia-org-9351 95 9 argue argue VBP en-wikipedia-org-9351 95 10 that that IN en-wikipedia-org-9351 95 11 when when WRB en-wikipedia-org-9351 95 12 public public JJ en-wikipedia-org-9351 95 13 administrators administrator NNS en-wikipedia-org-9351 95 14 perform perform VBP en-wikipedia-org-9351 95 15 emotional emotional JJ en-wikipedia-org-9351 95 16 labor labor NN en-wikipedia-org-9351 95 17 , , , en-wikipedia-org-9351 95 18 they -PRON- PRP en-wikipedia-org-9351 95 19 are be VBP en-wikipedia-org-9351 95 20 dealing deal VBG en-wikipedia-org-9351 95 21 with with IN en-wikipedia-org-9351 95 22 significantly significantly RB en-wikipedia-org-9351 95 23 more more RBR en-wikipedia-org-9351 95 24 sensitive sensitive JJ en-wikipedia-org-9351 95 25 situations situation NNS en-wikipedia-org-9351 95 26 than than IN en-wikipedia-org-9351 95 27 employees employee NNS en-wikipedia-org-9351 95 28 in in IN en-wikipedia-org-9351 95 29 the the DT en-wikipedia-org-9351 95 30 service service NN en-wikipedia-org-9351 95 31 industry industry NN en-wikipedia-org-9351 95 32 . . . en-wikipedia-org-9351 96 1 The the DT en-wikipedia-org-9351 96 2 reason reason NN en-wikipedia-org-9351 96 3 for for IN en-wikipedia-org-9351 96 4 this this DT en-wikipedia-org-9351 96 5 is be VBZ en-wikipedia-org-9351 96 6 because because IN en-wikipedia-org-9351 96 7 they -PRON- PRP en-wikipedia-org-9351 96 8 are be VBP en-wikipedia-org-9351 96 9 on on IN en-wikipedia-org-9351 96 10 the the DT en-wikipedia-org-9351 96 11 front front JJ en-wikipedia-org-9351 96 12 lines line NNS en-wikipedia-org-9351 96 13 of of IN en-wikipedia-org-9351 96 14 the the DT en-wikipedia-org-9351 96 15 government government NN en-wikipedia-org-9351 96 16 , , , en-wikipedia-org-9351 96 17 and and CC en-wikipedia-org-9351 96 18 are be VBP en-wikipedia-org-9351 96 19 expected expect VBN en-wikipedia-org-9351 96 20 by by IN en-wikipedia-org-9351 96 21 citizens citizen NNS en-wikipedia-org-9351 96 22 to to TO en-wikipedia-org-9351 96 23 serve serve VB en-wikipedia-org-9351 96 24 them -PRON- PRP en-wikipedia-org-9351 96 25 quickly quickly RB en-wikipedia-org-9351 96 26 and and CC en-wikipedia-org-9351 96 27 efficiently efficiently RB en-wikipedia-org-9351 96 28 . . . en-wikipedia-org-9351 97 1 When when WRB en-wikipedia-org-9351 97 2 confronted confront VBN en-wikipedia-org-9351 97 3 by by IN en-wikipedia-org-9351 97 4 a a DT en-wikipedia-org-9351 97 5 citizen citizen NN en-wikipedia-org-9351 97 6 or or CC en-wikipedia-org-9351 97 7 a a DT en-wikipedia-org-9351 97 8 co co NN en-wikipedia-org-9351 97 9 - - NN en-wikipedia-org-9351 97 10 worker worker JJ en-wikipedia-org-9351 97 11 , , , en-wikipedia-org-9351 97 12 public public JJ en-wikipedia-org-9351 97 13 administrators administrator NNS en-wikipedia-org-9351 97 14 use use VBP en-wikipedia-org-9351 97 15 emotional emotional JJ en-wikipedia-org-9351 97 16 sensing sensing NN en-wikipedia-org-9351 97 17 to to TO en-wikipedia-org-9351 97 18 size size VB en-wikipedia-org-9351 97 19 up up RP en-wikipedia-org-9351 97 20 the the DT en-wikipedia-org-9351 97 21 emotional emotional JJ en-wikipedia-org-9351 97 22 state state NN en-wikipedia-org-9351 97 23 of of IN en-wikipedia-org-9351 97 24 the the DT en-wikipedia-org-9351 97 25 citizen citizen NN en-wikipedia-org-9351 97 26 in in IN en-wikipedia-org-9351 97 27 need need NN en-wikipedia-org-9351 97 28 . . . en-wikipedia-org-9351 98 1 Workers worker NNS en-wikipedia-org-9351 98 2 then then RB en-wikipedia-org-9351 98 3 take take VBP en-wikipedia-org-9351 98 4 stock stock NN en-wikipedia-org-9351 98 5 of of IN en-wikipedia-org-9351 98 6 their -PRON- PRP$ en-wikipedia-org-9351 98 7 own own JJ en-wikipedia-org-9351 98 8 emotional emotional JJ en-wikipedia-org-9351 98 9 state state NN en-wikipedia-org-9351 98 10 in in IN en-wikipedia-org-9351 98 11 order order NN en-wikipedia-org-9351 98 12 to to TO en-wikipedia-org-9351 98 13 make make VB en-wikipedia-org-9351 98 14 sure sure JJ en-wikipedia-org-9351 98 15 that that IN en-wikipedia-org-9351 98 16 the the DT en-wikipedia-org-9351 98 17 emotion emotion NN en-wikipedia-org-9351 98 18 they -PRON- PRP en-wikipedia-org-9351 98 19 are be VBP en-wikipedia-org-9351 98 20 expressing express VBG en-wikipedia-org-9351 98 21 is be VBZ en-wikipedia-org-9351 98 22 appropriate appropriate JJ en-wikipedia-org-9351 98 23 to to IN en-wikipedia-org-9351 98 24 their -PRON- PRP$ en-wikipedia-org-9351 98 25 roles role NNS en-wikipedia-org-9351 98 26 . . . en-wikipedia-org-9351 99 1 Simultaneously simultaneously RB en-wikipedia-org-9351 99 2 , , , en-wikipedia-org-9351 99 3 they -PRON- PRP en-wikipedia-org-9351 99 4 have have VBP en-wikipedia-org-9351 99 5 to to TO en-wikipedia-org-9351 99 6 determine determine VB en-wikipedia-org-9351 99 7 how how WRB en-wikipedia-org-9351 99 8 to to TO en-wikipedia-org-9351 99 9 act act VB en-wikipedia-org-9351 99 10 in in IN en-wikipedia-org-9351 99 11 order order NN en-wikipedia-org-9351 99 12 to to TO en-wikipedia-org-9351 99 13 elicit elicit VB en-wikipedia-org-9351 99 14 the the DT en-wikipedia-org-9351 99 15 desired desire VBN en-wikipedia-org-9351 99 16 response response NN en-wikipedia-org-9351 99 17 from from IN en-wikipedia-org-9351 99 18 the the DT en-wikipedia-org-9351 99 19 citizen citizen NN en-wikipedia-org-9351 99 20 as as RB en-wikipedia-org-9351 99 21 well well RB en-wikipedia-org-9351 99 22 as as IN en-wikipedia-org-9351 99 23 from from IN en-wikipedia-org-9351 99 24 co co NNS en-wikipedia-org-9351 99 25 - - NNS en-wikipedia-org-9351 99 26 workers worker NNS en-wikipedia-org-9351 99 27 . . . en-wikipedia-org-9351 100 1 Public Public NNP en-wikipedia-org-9351 100 2 Administrators Administrators NNPS en-wikipedia-org-9351 100 3 perform perform VBP en-wikipedia-org-9351 100 4 emotional emotional JJ en-wikipedia-org-9351 100 5 labor labor NN en-wikipedia-org-9351 100 6 through through IN en-wikipedia-org-9351 100 7 five five CD en-wikipedia-org-9351 100 8 different different JJ en-wikipedia-org-9351 100 9 strategies strategy NNS en-wikipedia-org-9351 100 10 : : : en-wikipedia-org-9351 100 11 Psychological Psychological NNP en-wikipedia-org-9351 100 12 First First NNP en-wikipedia-org-9351 100 13 Aid Aid NNP en-wikipedia-org-9351 100 14 , , , en-wikipedia-org-9351 100 15 Compartments Compartments NNPS en-wikipedia-org-9351 100 16 and and CC en-wikipedia-org-9351 100 17 Closets Closets NNPS en-wikipedia-org-9351 100 18 , , , en-wikipedia-org-9351 100 19 Crazy Crazy NNP en-wikipedia-org-9351 100 20 Calm Calm NNP en-wikipedia-org-9351 100 21 , , , en-wikipedia-org-9351 100 22 Humor Humor NNP en-wikipedia-org-9351 100 23 , , , en-wikipedia-org-9351 100 24 and and CC en-wikipedia-org-9351 100 25 Common Common NNP en-wikipedia-org-9351 100 26 Sense Sense NNP en-wikipedia-org-9351 100 27 . . . en-wikipedia-org-9351 101 1 [ [ -LRB- en-wikipedia-org-9351 101 2 32 32 CD en-wikipedia-org-9351 101 3 ] ] -RRB- en-wikipedia-org-9351 101 4 Definition definition NN en-wikipedia-org-9351 101 5 : : : en-wikipedia-org-9351 101 6 rational rational JJ en-wikipedia-org-9351 101 7 work work NN en-wikipedia-org-9351 101 8 vs. vs. IN en-wikipedia-org-9351 101 9 emotion emotion NN en-wikipedia-org-9351 101 10 work[edit work[edit LS en-wikipedia-org-9351 101 11 ] ] -RRB- en-wikipedia-org-9351 101 12 According accord VBG en-wikipedia-org-9351 101 13 to to IN en-wikipedia-org-9351 101 14 Mary Mary NNP en-wikipedia-org-9351 101 15 Guy Guy NNP en-wikipedia-org-9351 101 16 , , , en-wikipedia-org-9351 101 17 Public public JJ en-wikipedia-org-9351 101 18 administration administration NN en-wikipedia-org-9351 101 19 does do VBZ en-wikipedia-org-9351 101 20 not not RB en-wikipedia-org-9351 101 21 only only RB en-wikipedia-org-9351 101 22 focus focus VB en-wikipedia-org-9351 101 23 on on IN en-wikipedia-org-9351 101 24 the the DT en-wikipedia-org-9351 101 25 business business NN en-wikipedia-org-9351 101 26 side side NN en-wikipedia-org-9351 101 27 of of IN en-wikipedia-org-9351 101 28 administration administration NN en-wikipedia-org-9351 101 29 but but CC en-wikipedia-org-9351 101 30 on on IN en-wikipedia-org-9351 101 31 the the DT en-wikipedia-org-9351 101 32 personal personal JJ en-wikipedia-org-9351 101 33 side side NN en-wikipedia-org-9351 101 34 as as RB en-wikipedia-org-9351 101 35 well well RB en-wikipedia-org-9351 101 36 . . . en-wikipedia-org-9351 102 1 It -PRON- PRP en-wikipedia-org-9351 102 2 is be VBZ en-wikipedia-org-9351 102 3 not not RB en-wikipedia-org-9351 102 4 just just RB en-wikipedia-org-9351 102 5 about about IN en-wikipedia-org-9351 102 6 collecting collect VBG en-wikipedia-org-9351 102 7 the the DT en-wikipedia-org-9351 102 8 water water NN en-wikipedia-org-9351 102 9 bill bill NN en-wikipedia-org-9351 102 10 or or CC en-wikipedia-org-9351 102 11 land land NN en-wikipedia-org-9351 102 12 ordinances ordinance NNS en-wikipedia-org-9351 102 13 to to TO en-wikipedia-org-9351 102 14 construct construct VB en-wikipedia-org-9351 102 15 a a DT en-wikipedia-org-9351 102 16 new new JJ en-wikipedia-org-9351 102 17 property property NN en-wikipedia-org-9351 102 18 , , , en-wikipedia-org-9351 102 19 it -PRON- PRP en-wikipedia-org-9351 102 20 is be VBZ en-wikipedia-org-9351 102 21 also also RB en-wikipedia-org-9351 102 22 about about IN en-wikipedia-org-9351 102 23 the the DT en-wikipedia-org-9351 102 24 quality quality NN en-wikipedia-org-9351 102 25 of of IN en-wikipedia-org-9351 102 26 life life NN en-wikipedia-org-9351 102 27 and and CC en-wikipedia-org-9351 102 28 sense sense NN en-wikipedia-org-9351 102 29 of of IN en-wikipedia-org-9351 102 30 community community NN en-wikipedia-org-9351 102 31 that that WDT en-wikipedia-org-9351 102 32 is be VBZ en-wikipedia-org-9351 102 33 allotted allot VBN en-wikipedia-org-9351 102 34 to to IN en-wikipedia-org-9351 102 35 individuals individual NNS en-wikipedia-org-9351 102 36 by by IN en-wikipedia-org-9351 102 37 their -PRON- PRP$ en-wikipedia-org-9351 102 38 city city NN en-wikipedia-org-9351 102 39 officials official NNS en-wikipedia-org-9351 102 40 . . . en-wikipedia-org-9351 103 1 Rational rational JJ en-wikipedia-org-9351 103 2 work work NN en-wikipedia-org-9351 103 3 is be VBZ en-wikipedia-org-9351 103 4 the the DT en-wikipedia-org-9351 103 5 ability ability NN en-wikipedia-org-9351 103 6 to to TO en-wikipedia-org-9351 103 7 think think VB en-wikipedia-org-9351 103 8 cognitively cognitively RB en-wikipedia-org-9351 103 9 and and CC en-wikipedia-org-9351 103 10 analytically analytically RB en-wikipedia-org-9351 103 11 , , , en-wikipedia-org-9351 103 12 while while IN en-wikipedia-org-9351 103 13 emotional emotional JJ en-wikipedia-org-9351 103 14 work work NN en-wikipedia-org-9351 103 15 means mean VBZ en-wikipedia-org-9351 103 16 to to TO en-wikipedia-org-9351 103 17 think think VB en-wikipedia-org-9351 103 18 more more RBR en-wikipedia-org-9351 103 19 practically practically RB en-wikipedia-org-9351 103 20 and and CC en-wikipedia-org-9351 103 21 with with IN en-wikipedia-org-9351 103 22 more more JJR en-wikipedia-org-9351 103 23 reason reason NN en-wikipedia-org-9351 103 24 . . . en-wikipedia-org-9351 104 1 [ [ -LRB- en-wikipedia-org-9351 104 2 33 33 CD en-wikipedia-org-9351 104 3 ] ] -RRB- en-wikipedia-org-9351 104 4 Definition definition NN en-wikipedia-org-9351 104 5 : : : en-wikipedia-org-9351 104 6 intelligence intelligence NN en-wikipedia-org-9351 104 7 vs. vs. FW en-wikipedia-org-9351 104 8 emotional emotional JJ en-wikipedia-org-9351 104 9 intelligence[edit intelligence[edit , en-wikipedia-org-9351 104 10 ] ] -RRB- en-wikipedia-org-9351 104 11 Knowing know VBG en-wikipedia-org-9351 104 12 how how WRB en-wikipedia-org-9351 104 13 to to TO en-wikipedia-org-9351 104 14 suppress suppress VB en-wikipedia-org-9351 104 15 and and CC en-wikipedia-org-9351 104 16 manage manage VB en-wikipedia-org-9351 104 17 one one PRP en-wikipedia-org-9351 104 18 's 's POS en-wikipedia-org-9351 104 19 own own JJ en-wikipedia-org-9351 104 20 feelings feeling NNS en-wikipedia-org-9351 104 21 is be VBZ en-wikipedia-org-9351 104 22 known know VBN en-wikipedia-org-9351 104 23 as as IN en-wikipedia-org-9351 104 24 emotional emotional JJ en-wikipedia-org-9351 104 25 intelligence intelligence NN en-wikipedia-org-9351 104 26 . . . en-wikipedia-org-9351 105 1 The the DT en-wikipedia-org-9351 105 2 ability ability NN en-wikipedia-org-9351 105 3 to to TO en-wikipedia-org-9351 105 4 control control VB en-wikipedia-org-9351 105 5 one one PRP en-wikipedia-org-9351 105 6 's 's POS en-wikipedia-org-9351 105 7 emotions emotion NNS en-wikipedia-org-9351 105 8 and and CC en-wikipedia-org-9351 105 9 to to TO en-wikipedia-org-9351 105 10 be be VB en-wikipedia-org-9351 105 11 able able JJ en-wikipedia-org-9351 105 12 to to TO en-wikipedia-org-9351 105 13 do do VB en-wikipedia-org-9351 105 14 this this DT en-wikipedia-org-9351 105 15 at at IN en-wikipedia-org-9351 105 16 a a DT en-wikipedia-org-9351 105 17 high high JJ en-wikipedia-org-9351 105 18 level level NN en-wikipedia-org-9351 105 19 guarantees guarantee NNS en-wikipedia-org-9351 105 20 one one PRP en-wikipedia-org-9351 105 21 's 's POS en-wikipedia-org-9351 105 22 own own JJ en-wikipedia-org-9351 105 23 ability ability NN en-wikipedia-org-9351 105 24 to to TO en-wikipedia-org-9351 105 25 serve serve VB en-wikipedia-org-9351 105 26 those those DT en-wikipedia-org-9351 105 27 in in IN en-wikipedia-org-9351 105 28 need need NN en-wikipedia-org-9351 105 29 . . . en-wikipedia-org-9351 106 1 Emotional emotional JJ en-wikipedia-org-9351 106 2 intelligence intelligence NN en-wikipedia-org-9351 106 3 is be VBZ en-wikipedia-org-9351 106 4 performed perform VBN en-wikipedia-org-9351 106 5 while while IN en-wikipedia-org-9351 106 6 performing perform VBG en-wikipedia-org-9351 106 7 emotional emotional JJ en-wikipedia-org-9351 106 8 labor labor NN en-wikipedia-org-9351 106 9 , , , en-wikipedia-org-9351 106 10 and and CC en-wikipedia-org-9351 106 11 without without IN en-wikipedia-org-9351 106 12 one one CD en-wikipedia-org-9351 106 13 the the DT en-wikipedia-org-9351 106 14 other other JJ en-wikipedia-org-9351 106 15 can can MD en-wikipedia-org-9351 106 16 not not RB en-wikipedia-org-9351 106 17 be be VB en-wikipedia-org-9351 106 18 there there RB en-wikipedia-org-9351 106 19 . . . en-wikipedia-org-9351 107 1 [ [ -LRB- en-wikipedia-org-9351 107 2 34 34 CD en-wikipedia-org-9351 107 3 ] ] -RRB- en-wikipedia-org-9351 107 4 Gender[edit gender[edit NN en-wikipedia-org-9351 107 5 ] ] -RRB- en-wikipedia-org-9351 107 6 Macdonald Macdonald NNP en-wikipedia-org-9351 107 7 and and CC en-wikipedia-org-9351 107 8 Sirianni Sirianni NNP en-wikipedia-org-9351 107 9 ( ( -LRB- en-wikipedia-org-9351 107 10 1996 1996 CD en-wikipedia-org-9351 107 11 ) ) -RRB- en-wikipedia-org-9351 107 12 use use VB en-wikipedia-org-9351 107 13 the the DT en-wikipedia-org-9351 107 14 term term NN en-wikipedia-org-9351 107 15 " " `` en-wikipedia-org-9351 107 16 emotional emotional JJ en-wikipedia-org-9351 107 17 proletariat proletariat NN en-wikipedia-org-9351 107 18 " " '' en-wikipedia-org-9351 107 19 to to TO en-wikipedia-org-9351 107 20 describe describe VB en-wikipedia-org-9351 107 21 service service NN en-wikipedia-org-9351 107 22 jobs job NNS en-wikipedia-org-9351 107 23 in in IN en-wikipedia-org-9351 107 24 which which WDT en-wikipedia-org-9351 107 25 " " `` en-wikipedia-org-9351 107 26 workers worker NNS en-wikipedia-org-9351 107 27 exercise exercise VBP en-wikipedia-org-9351 107 28 emotional emotional JJ en-wikipedia-org-9351 107 29 labor labor NN en-wikipedia-org-9351 107 30 wherein wherein WRB en-wikipedia-org-9351 107 31 they -PRON- PRP en-wikipedia-org-9351 107 32 are be VBP en-wikipedia-org-9351 107 33 required require VBN en-wikipedia-org-9351 107 34 to to TO en-wikipedia-org-9351 107 35 display display VB en-wikipedia-org-9351 107 36 friendliness friendliness NN en-wikipedia-org-9351 107 37 and and CC en-wikipedia-org-9351 107 38 deference deference NN en-wikipedia-org-9351 107 39 to to IN en-wikipedia-org-9351 107 40 customers customer NNS en-wikipedia-org-9351 107 41 . . . en-wikipedia-org-9351 108 1 " " `` en-wikipedia-org-9351 108 2 [ [ -LRB- en-wikipedia-org-9351 108 3 35 35 CD en-wikipedia-org-9351 108 4 ] ] -RRB- en-wikipedia-org-9351 108 5 Because because IN en-wikipedia-org-9351 108 6 of of IN en-wikipedia-org-9351 108 7 deference deference NN en-wikipedia-org-9351 108 8 , , , en-wikipedia-org-9351 108 9 these these DT en-wikipedia-org-9351 108 10 occupations occupation NNS en-wikipedia-org-9351 108 11 tend tend VBP en-wikipedia-org-9351 108 12 to to TO en-wikipedia-org-9351 108 13 be be VB en-wikipedia-org-9351 108 14 stereotyped stereotype VBN en-wikipedia-org-9351 108 15 as as IN en-wikipedia-org-9351 108 16 female female JJ en-wikipedia-org-9351 108 17 jobs job NNS en-wikipedia-org-9351 108 18 , , , en-wikipedia-org-9351 108 19 independent independent JJ en-wikipedia-org-9351 108 20 of of IN en-wikipedia-org-9351 108 21 the the DT en-wikipedia-org-9351 108 22 actual actual JJ en-wikipedia-org-9351 108 23 number number NN en-wikipedia-org-9351 108 24 of of IN en-wikipedia-org-9351 108 25 women woman NNS en-wikipedia-org-9351 108 26 working work VBG en-wikipedia-org-9351 108 27 the the DT en-wikipedia-org-9351 108 28 job job NN en-wikipedia-org-9351 108 29 . . . en-wikipedia-org-9351 109 1 According accord VBG en-wikipedia-org-9351 109 2 to to IN en-wikipedia-org-9351 109 3 Macdonald Macdonald NNP en-wikipedia-org-9351 109 4 and and CC en-wikipedia-org-9351 109 5 Sirianni Sirianni NNP en-wikipedia-org-9351 109 6 ( ( -LRB- en-wikipedia-org-9351 109 7 1996 1996 CD en-wikipedia-org-9351 109 8 ) ) -RRB- en-wikipedia-org-9351 109 9 , , , en-wikipedia-org-9351 109 10 because because IN en-wikipedia-org-9351 109 11 deference deference NN en-wikipedia-org-9351 109 12 is be VBZ en-wikipedia-org-9351 109 13 a a DT en-wikipedia-org-9351 109 14 characteristic characteristic JJ en-wikipedia-org-9351 109 15 demanded demand VBN en-wikipedia-org-9351 109 16 of of IN en-wikipedia-org-9351 109 17 all all PDT en-wikipedia-org-9351 109 18 those those DT en-wikipedia-org-9351 109 19 in in IN en-wikipedia-org-9351 109 20 disadvantaged disadvantaged JJ en-wikipedia-org-9351 109 21 structural structural JJ en-wikipedia-org-9351 109 22 positions position NNS en-wikipedia-org-9351 109 23 , , , en-wikipedia-org-9351 109 24 especially especially RB en-wikipedia-org-9351 109 25 women woman NNS en-wikipedia-org-9351 109 26 , , , en-wikipedia-org-9351 109 27 when when WRB en-wikipedia-org-9351 109 28 deference deference NN en-wikipedia-org-9351 109 29 is be VBZ en-wikipedia-org-9351 109 30 made make VBN en-wikipedia-org-9351 109 31 a a DT en-wikipedia-org-9351 109 32 job job NN en-wikipedia-org-9351 109 33 requirement requirement NN en-wikipedia-org-9351 109 34 , , , en-wikipedia-org-9351 109 35 women woman NNS en-wikipedia-org-9351 109 36 are be VBP en-wikipedia-org-9351 109 37 likely likely JJ en-wikipedia-org-9351 109 38 to to TO en-wikipedia-org-9351 109 39 be be VB en-wikipedia-org-9351 109 40 overrepresented overrepresente VBN en-wikipedia-org-9351 109 41 in in IN en-wikipedia-org-9351 109 42 these these DT en-wikipedia-org-9351 109 43 jobs job NNS en-wikipedia-org-9351 109 44 . . . en-wikipedia-org-9351 110 1 Macdonald Macdonald NNP en-wikipedia-org-9351 110 2 and and CC en-wikipedia-org-9351 110 3 Sirianni Sirianni NNP en-wikipedia-org-9351 110 4 ( ( -LRB- en-wikipedia-org-9351 110 5 1996 1996 CD en-wikipedia-org-9351 110 6 ) ) -RRB- en-wikipedia-org-9351 110 7 claim claim VBP en-wikipedia-org-9351 110 8 that that IN en-wikipedia-org-9351 110 9 " " `` en-wikipedia-org-9351 110 10 [ [ -LRB- en-wikipedia-org-9351 110 11 i]n i]n NNP en-wikipedia-org-9351 110 12 no no DT en-wikipedia-org-9351 110 13 other other JJ en-wikipedia-org-9351 110 14 area area NN en-wikipedia-org-9351 110 15 of of IN en-wikipedia-org-9351 110 16 wage wage NN en-wikipedia-org-9351 110 17 labor labor NN en-wikipedia-org-9351 110 18 are be VBP en-wikipedia-org-9351 110 19 the the DT en-wikipedia-org-9351 110 20 personal personal JJ en-wikipedia-org-9351 110 21 characteristics characteristic NNS en-wikipedia-org-9351 110 22 of of IN en-wikipedia-org-9351 110 23 the the DT en-wikipedia-org-9351 110 24 workers worker NNS en-wikipedia-org-9351 110 25 so so RB en-wikipedia-org-9351 110 26 strongly strongly RB en-wikipedia-org-9351 110 27 associated associate VBN en-wikipedia-org-9351 110 28 with with IN en-wikipedia-org-9351 110 29 the the DT en-wikipedia-org-9351 110 30 nature nature NN en-wikipedia-org-9351 110 31 of of IN en-wikipedia-org-9351 110 32 the the DT en-wikipedia-org-9351 110 33 work work NN en-wikipedia-org-9351 110 34 . . . en-wikipedia-org-9351 111 1 " " `` en-wikipedia-org-9351 111 2 [ [ -LRB- en-wikipedia-org-9351 111 3 35 35 CD en-wikipedia-org-9351 111 4 ] ] -RRB- en-wikipedia-org-9351 111 5 Thus thus RB en-wikipedia-org-9351 111 6 , , , en-wikipedia-org-9351 111 7 according accord VBG en-wikipedia-org-9351 111 8 to to IN en-wikipedia-org-9351 111 9 Macdonald Macdonald NNP en-wikipedia-org-9351 111 10 and and CC en-wikipedia-org-9351 111 11 Sirianna Sirianna NNP en-wikipedia-org-9351 111 12 ( ( -LRB- en-wikipedia-org-9351 111 13 1996 1996 CD en-wikipedia-org-9351 111 14 ) ) -RRB- en-wikipedia-org-9351 111 15 , , , en-wikipedia-org-9351 111 16 although although IN en-wikipedia-org-9351 111 17 all all DT en-wikipedia-org-9351 111 18 workers worker NNS en-wikipedia-org-9351 111 19 employed employ VBN en-wikipedia-org-9351 111 20 within within IN en-wikipedia-org-9351 111 21 the the DT en-wikipedia-org-9351 111 22 service service NN en-wikipedia-org-9351 111 23 economy economy NN en-wikipedia-org-9351 111 24 may may MD en-wikipedia-org-9351 111 25 have have VB en-wikipedia-org-9351 111 26 a a DT en-wikipedia-org-9351 111 27 difficult difficult JJ en-wikipedia-org-9351 111 28 time time NN en-wikipedia-org-9351 111 29 maintaining maintain VBG en-wikipedia-org-9351 111 30 their -PRON- PRP$ en-wikipedia-org-9351 111 31 dignity dignity NN en-wikipedia-org-9351 111 32 and and CC en-wikipedia-org-9351 111 33 self self NN en-wikipedia-org-9351 111 34 - - HYPH en-wikipedia-org-9351 111 35 identity identity NN en-wikipedia-org-9351 111 36 due due IN en-wikipedia-org-9351 111 37 to to IN en-wikipedia-org-9351 111 38 the the DT en-wikipedia-org-9351 111 39 demands demand NNS en-wikipedia-org-9351 111 40 of of IN en-wikipedia-org-9351 111 41 emotional emotional JJ en-wikipedia-org-9351 111 42 labor labor NN en-wikipedia-org-9351 111 43 , , , en-wikipedia-org-9351 111 44 such such PDT en-wikipedia-org-9351 111 45 an an DT en-wikipedia-org-9351 111 46 issue issue NN en-wikipedia-org-9351 111 47 may may MD en-wikipedia-org-9351 111 48 be be VB en-wikipedia-org-9351 111 49 especially especially RB en-wikipedia-org-9351 111 50 problematic problematic JJ en-wikipedia-org-9351 111 51 for for IN en-wikipedia-org-9351 111 52 women woman NNS en-wikipedia-org-9351 111 53 workers worker NNS en-wikipedia-org-9351 111 54 . . . en-wikipedia-org-9351 112 1 [ [ -LRB- en-wikipedia-org-9351 112 2 35 35 CD en-wikipedia-org-9351 112 3 ] ] -RRB- en-wikipedia-org-9351 112 4 Emotional emotional JJ en-wikipedia-org-9351 112 5 labor labor NN en-wikipedia-org-9351 112 6 also also RB en-wikipedia-org-9351 112 7 affects affect VBZ en-wikipedia-org-9351 112 8 women woman NNS en-wikipedia-org-9351 112 9 by by IN en-wikipedia-org-9351 112 10 perpetuating perpetuate VBG en-wikipedia-org-9351 112 11 occupational occupational JJ en-wikipedia-org-9351 112 12 segregation segregation NN en-wikipedia-org-9351 112 13 and and CC en-wikipedia-org-9351 112 14 the the DT en-wikipedia-org-9351 112 15 gender gender NN en-wikipedia-org-9351 112 16 wage wage NN en-wikipedia-org-9351 112 17 gap gap NN en-wikipedia-org-9351 112 18 . . . en-wikipedia-org-9351 113 1 [ [ -LRB- en-wikipedia-org-9351 113 2 36 36 CD en-wikipedia-org-9351 113 3 ] ] -RRB- en-wikipedia-org-9351 113 4 Job Job NNP en-wikipedia-org-9351 113 5 segregation segregation NN en-wikipedia-org-9351 113 6 , , , en-wikipedia-org-9351 113 7 which which WDT en-wikipedia-org-9351 113 8 is be VBZ en-wikipedia-org-9351 113 9 the the DT en-wikipedia-org-9351 113 10 systematic systematic JJ en-wikipedia-org-9351 113 11 tendency tendency NN en-wikipedia-org-9351 113 12 for for IN en-wikipedia-org-9351 113 13 men man NNS en-wikipedia-org-9351 113 14 and and CC en-wikipedia-org-9351 113 15 women woman NNS en-wikipedia-org-9351 113 16 to to TO en-wikipedia-org-9351 113 17 work work VB en-wikipedia-org-9351 113 18 in in IN en-wikipedia-org-9351 113 19 different different JJ en-wikipedia-org-9351 113 20 occupations occupation NNS en-wikipedia-org-9351 113 21 , , , en-wikipedia-org-9351 113 22 is be VBZ en-wikipedia-org-9351 113 23 often often RB en-wikipedia-org-9351 113 24 cited cite VBN en-wikipedia-org-9351 113 25 as as IN en-wikipedia-org-9351 113 26 the the DT en-wikipedia-org-9351 113 27 reason reason NN en-wikipedia-org-9351 113 28 why why WRB en-wikipedia-org-9351 113 29 women woman NNS en-wikipedia-org-9351 113 30 lack lack VBP en-wikipedia-org-9351 113 31 equal equal JJ en-wikipedia-org-9351 113 32 pay pay NN en-wikipedia-org-9351 113 33 when when WRB en-wikipedia-org-9351 113 34 compared compare VBN en-wikipedia-org-9351 113 35 to to IN en-wikipedia-org-9351 113 36 men man NNS en-wikipedia-org-9351 113 37 . . . en-wikipedia-org-9351 114 1 According accord VBG en-wikipedia-org-9351 114 2 to to IN en-wikipedia-org-9351 114 3 Guy Guy NNP en-wikipedia-org-9351 114 4 and and CC en-wikipedia-org-9351 114 5 Newman Newman NNP en-wikipedia-org-9351 114 6 ( ( -LRB- en-wikipedia-org-9351 114 7 2004 2004 CD en-wikipedia-org-9351 114 8 ) ) -RRB- en-wikipedia-org-9351 114 9 , , , en-wikipedia-org-9351 114 10 occupational occupational JJ en-wikipedia-org-9351 114 11 segregation segregation NN en-wikipedia-org-9351 114 12 and and CC en-wikipedia-org-9351 114 13 ultimately ultimately RB en-wikipedia-org-9351 114 14 the the DT en-wikipedia-org-9351 114 15 gender gender NN en-wikipedia-org-9351 114 16 wage wage NN en-wikipedia-org-9351 114 17 gap gap NN en-wikipedia-org-9351 114 18 can can MD en-wikipedia-org-9351 114 19 at at IN en-wikipedia-org-9351 114 20 least least JJS en-wikipedia-org-9351 114 21 be be VB en-wikipedia-org-9351 114 22 partially partially RB en-wikipedia-org-9351 114 23 attributed attribute VBN en-wikipedia-org-9351 114 24 to to IN en-wikipedia-org-9351 114 25 emotional emotional JJ en-wikipedia-org-9351 114 26 labor labor NN en-wikipedia-org-9351 114 27 . . . en-wikipedia-org-9351 115 1 Specifically specifically RB en-wikipedia-org-9351 115 2 , , , en-wikipedia-org-9351 115 3 work work NN en-wikipedia-org-9351 115 4 - - HYPH en-wikipedia-org-9351 115 5 related relate VBN en-wikipedia-org-9351 115 6 tasks task NNS en-wikipedia-org-9351 115 7 that that WDT en-wikipedia-org-9351 115 8 require require VBP en-wikipedia-org-9351 115 9 emotional emotional JJ en-wikipedia-org-9351 115 10 work work NN en-wikipedia-org-9351 115 11 thought think VBN en-wikipedia-org-9351 115 12 to to TO en-wikipedia-org-9351 115 13 be be VB en-wikipedia-org-9351 115 14 natural natural JJ en-wikipedia-org-9351 115 15 for for IN en-wikipedia-org-9351 115 16 women woman NNS en-wikipedia-org-9351 115 17 , , , en-wikipedia-org-9351 115 18 such such JJ en-wikipedia-org-9351 115 19 as as IN en-wikipedia-org-9351 115 20 caring care VBG en-wikipedia-org-9351 115 21 and and CC en-wikipedia-org-9351 115 22 empathizing empathize VBG en-wikipedia-org-9351 115 23 are be VBP en-wikipedia-org-9351 115 24 requirements requirement NNS en-wikipedia-org-9351 115 25 of of IN en-wikipedia-org-9351 115 26 many many JJ en-wikipedia-org-9351 115 27 female female NN en-wikipedia-org-9351 115 28 - - HYPH en-wikipedia-org-9351 115 29 dominated dominate VBN en-wikipedia-org-9351 115 30 occupations occupation NNS en-wikipedia-org-9351 115 31 . . . en-wikipedia-org-9351 116 1 However however RB en-wikipedia-org-9351 116 2 , , , en-wikipedia-org-9351 116 3 according accord VBG en-wikipedia-org-9351 116 4 to to IN en-wikipedia-org-9351 116 5 Guy Guy NNP en-wikipedia-org-9351 116 6 and and CC en-wikipedia-org-9351 116 7 Newman Newman NNP en-wikipedia-org-9351 116 8 ( ( -LRB- en-wikipedia-org-9351 116 9 2004 2004 CD en-wikipedia-org-9351 116 10 ) ) -RRB- en-wikipedia-org-9351 116 11 , , , en-wikipedia-org-9351 116 12 these these DT en-wikipedia-org-9351 116 13 feminized feminized JJ en-wikipedia-org-9351 116 14 work work NN en-wikipedia-org-9351 116 15 tasks task NNS en-wikipedia-org-9351 116 16 are be VBP en-wikipedia-org-9351 116 17 not not RB en-wikipedia-org-9351 116 18 a a DT en-wikipedia-org-9351 116 19 part part NN en-wikipedia-org-9351 116 20 of of IN en-wikipedia-org-9351 116 21 formal formal JJ en-wikipedia-org-9351 116 22 job job NN en-wikipedia-org-9351 116 23 descriptions description NNS en-wikipedia-org-9351 116 24 and and CC en-wikipedia-org-9351 116 25 performance performance NN en-wikipedia-org-9351 116 26 evaluations evaluation NNS en-wikipedia-org-9351 116 27 : : : en-wikipedia-org-9351 116 28 " " `` en-wikipedia-org-9351 116 29 Excluded exclude VBN en-wikipedia-org-9351 116 30 from from IN en-wikipedia-org-9351 116 31 job job NN en-wikipedia-org-9351 116 32 descriptions description NNS en-wikipedia-org-9351 116 33 and and CC en-wikipedia-org-9351 116 34 performance performance NN en-wikipedia-org-9351 116 35 evaluations evaluation NNS en-wikipedia-org-9351 116 36 , , , en-wikipedia-org-9351 116 37 the the DT en-wikipedia-org-9351 116 38 work work NN en-wikipedia-org-9351 116 39 is be VBZ en-wikipedia-org-9351 116 40 invisible invisible JJ en-wikipedia-org-9351 116 41 and and CC en-wikipedia-org-9351 116 42 uncompensated uncompensated JJ en-wikipedia-org-9351 116 43 . . . en-wikipedia-org-9351 117 1 Public public JJ en-wikipedia-org-9351 117 2 service service NN en-wikipedia-org-9351 117 3 relies rely VBZ en-wikipedia-org-9351 117 4 heavily heavily RB en-wikipedia-org-9351 117 5 on on IN en-wikipedia-org-9351 117 6 such such JJ en-wikipedia-org-9351 117 7 skills skill NNS en-wikipedia-org-9351 117 8 , , , en-wikipedia-org-9351 117 9 yet yet CC en-wikipedia-org-9351 117 10 civil civil JJ en-wikipedia-org-9351 117 11 service service NN en-wikipedia-org-9351 117 12 systems system NNS en-wikipedia-org-9351 117 13 , , , en-wikipedia-org-9351 117 14 which which WDT en-wikipedia-org-9351 117 15 are be VBP en-wikipedia-org-9351 117 16 designed design VBN en-wikipedia-org-9351 117 17 on on IN en-wikipedia-org-9351 117 18 the the DT en-wikipedia-org-9351 117 19 assumptions assumption NNS en-wikipedia-org-9351 117 20 of of IN en-wikipedia-org-9351 117 21 a a DT en-wikipedia-org-9351 117 22 bygone bygone JJ en-wikipedia-org-9351 117 23 era era NN en-wikipedia-org-9351 117 24 , , , en-wikipedia-org-9351 117 25 fail fail VB en-wikipedia-org-9351 117 26 to to TO en-wikipedia-org-9351 117 27 acknowledge acknowledge VB en-wikipedia-org-9351 117 28 and and CC en-wikipedia-org-9351 117 29 compensate compensate VB en-wikipedia-org-9351 117 30 emotional emotional JJ en-wikipedia-org-9351 117 31 labor labor NN en-wikipedia-org-9351 117 32 . . . en-wikipedia-org-9351 117 33 " " '' en-wikipedia-org-9351 118 1 According accord VBG en-wikipedia-org-9351 118 2 to to IN en-wikipedia-org-9351 118 3 Guy Guy NNP en-wikipedia-org-9351 118 4 and and CC en-wikipedia-org-9351 118 5 Newman Newman NNP en-wikipedia-org-9351 118 6 ( ( -LRB- en-wikipedia-org-9351 118 7 2004 2004 CD en-wikipedia-org-9351 118 8 ) ) -RRB- en-wikipedia-org-9351 118 9 , , , en-wikipedia-org-9351 118 10 women woman NNS en-wikipedia-org-9351 118 11 working work VBG en-wikipedia-org-9351 118 12 in in IN en-wikipedia-org-9351 118 13 positions position NNS en-wikipedia-org-9351 118 14 that that WDT en-wikipedia-org-9351 118 15 require require VBP en-wikipedia-org-9351 118 16 emotional emotional JJ en-wikipedia-org-9351 118 17 labour labour NN en-wikipedia-org-9351 118 18 in in IN en-wikipedia-org-9351 118 19 addition addition NN en-wikipedia-org-9351 118 20 to to IN en-wikipedia-org-9351 118 21 regular regular JJ en-wikipedia-org-9351 118 22 work work NN en-wikipedia-org-9351 118 23 are be VBP en-wikipedia-org-9351 118 24 not not RB en-wikipedia-org-9351 118 25 compensated compensate VBN en-wikipedia-org-9351 118 26 for for IN en-wikipedia-org-9351 118 27 this this DT en-wikipedia-org-9351 118 28 additional additional JJ en-wikipedia-org-9351 118 29 labour labour NN en-wikipedia-org-9351 118 30 because because IN en-wikipedia-org-9351 118 31 of of IN en-wikipedia-org-9351 118 32 the the DT en-wikipedia-org-9351 118 33 sexist sexist JJ en-wikipedia-org-9351 118 34 notion notion NN en-wikipedia-org-9351 118 35 that that IN en-wikipedia-org-9351 118 36 the the DT en-wikipedia-org-9351 118 37 additional additional JJ en-wikipedia-org-9351 118 38 labour labour NN en-wikipedia-org-9351 118 39 is be VBZ en-wikipedia-org-9351 118 40 to to TO en-wikipedia-org-9351 118 41 be be VB en-wikipedia-org-9351 118 42 expected expect VBN en-wikipedia-org-9351 118 43 of of IN en-wikipedia-org-9351 118 44 them -PRON- PRP en-wikipedia-org-9351 118 45 by by IN en-wikipedia-org-9351 118 46 the the DT en-wikipedia-org-9351 118 47 fact fact NN en-wikipedia-org-9351 118 48 of of IN en-wikipedia-org-9351 118 49 being be VBG en-wikipedia-org-9351 118 50 a a DT en-wikipedia-org-9351 118 51 woman woman NN en-wikipedia-org-9351 118 52 . . . en-wikipedia-org-9351 119 1 Implications[edit implications[edit VB en-wikipedia-org-9351 119 2 ] ] -RRB- en-wikipedia-org-9351 119 3 Positive positive JJ en-wikipedia-org-9351 119 4 affective affective JJ en-wikipedia-org-9351 119 5 display display NN en-wikipedia-org-9351 119 6 in in IN en-wikipedia-org-9351 119 7 service service NN en-wikipedia-org-9351 119 8 interactions interaction NNS en-wikipedia-org-9351 119 9 , , , en-wikipedia-org-9351 119 10 such such JJ en-wikipedia-org-9351 119 11 as as IN en-wikipedia-org-9351 119 12 smiling smile VBG en-wikipedia-org-9351 119 13 and and CC en-wikipedia-org-9351 119 14 conveying convey VBG en-wikipedia-org-9351 119 15 friendliness friendliness NN en-wikipedia-org-9351 119 16 , , , en-wikipedia-org-9351 119 17 are be VBP en-wikipedia-org-9351 119 18 positively positively RB en-wikipedia-org-9351 119 19 associated associate VBN en-wikipedia-org-9351 119 20 with with IN en-wikipedia-org-9351 119 21 customer customer NN en-wikipedia-org-9351 119 22 positive positive JJ en-wikipedia-org-9351 119 23 feelings,[37 feelings,[37 NN en-wikipedia-org-9351 119 24 ] ] -RRB- en-wikipedia-org-9351 119 25 and and CC en-wikipedia-org-9351 119 26 important important JJ en-wikipedia-org-9351 119 27 outcomes outcome NNS en-wikipedia-org-9351 119 28 , , , en-wikipedia-org-9351 119 29 such such JJ en-wikipedia-org-9351 119 30 as as IN en-wikipedia-org-9351 119 31 intention intention NN en-wikipedia-org-9351 119 32 to to TO en-wikipedia-org-9351 119 33 return return VB en-wikipedia-org-9351 119 34 , , , en-wikipedia-org-9351 119 35 intention intention NN en-wikipedia-org-9351 119 36 to to TO en-wikipedia-org-9351 119 37 recommend recommend VB en-wikipedia-org-9351 119 38 a a DT en-wikipedia-org-9351 119 39 store store NN en-wikipedia-org-9351 119 40 to to IN en-wikipedia-org-9351 119 41 others other NNS en-wikipedia-org-9351 119 42 , , , en-wikipedia-org-9351 119 43 and and CC en-wikipedia-org-9351 119 44 perception perception NN en-wikipedia-org-9351 119 45 of of IN en-wikipedia-org-9351 119 46 overall overall JJ en-wikipedia-org-9351 119 47 service service NN en-wikipedia-org-9351 119 48 quality quality NN en-wikipedia-org-9351 119 49 . . . en-wikipedia-org-9351 120 1 [ [ -LRB- en-wikipedia-org-9351 120 2 38 38 CD en-wikipedia-org-9351 120 3 ] ] -RRB- en-wikipedia-org-9351 120 4 There there EX en-wikipedia-org-9351 120 5 is be VBZ en-wikipedia-org-9351 120 6 evidence evidence NN en-wikipedia-org-9351 120 7 that that IN en-wikipedia-org-9351 120 8 emotional emotional JJ en-wikipedia-org-9351 120 9 labor labor NN en-wikipedia-org-9351 120 10 may may MD en-wikipedia-org-9351 120 11 lead lead VB en-wikipedia-org-9351 120 12 to to IN en-wikipedia-org-9351 120 13 employees employee NNS en-wikipedia-org-9351 120 14 ' ' POS en-wikipedia-org-9351 120 15 emotional emotional JJ en-wikipedia-org-9351 120 16 exhaustion exhaustion NN en-wikipedia-org-9351 120 17 and and CC en-wikipedia-org-9351 120 18 burnout burnout NN en-wikipedia-org-9351 120 19 over over IN en-wikipedia-org-9351 120 20 time time NN en-wikipedia-org-9351 120 21 , , , en-wikipedia-org-9351 120 22 and and CC en-wikipedia-org-9351 120 23 may may MD en-wikipedia-org-9351 120 24 also also RB en-wikipedia-org-9351 120 25 reduce reduce VB en-wikipedia-org-9351 120 26 employees employee NNS en-wikipedia-org-9351 120 27 ' ' POS en-wikipedia-org-9351 120 28 job job NN en-wikipedia-org-9351 120 29 satisfaction satisfaction NN en-wikipedia-org-9351 120 30 . . . en-wikipedia-org-9351 121 1 That that RB en-wikipedia-org-9351 121 2 is is RB en-wikipedia-org-9351 121 3 , , , en-wikipedia-org-9351 121 4 higher high JJR en-wikipedia-org-9351 121 5 degree degree NN en-wikipedia-org-9351 121 6 of of IN en-wikipedia-org-9351 121 7 using use VBG en-wikipedia-org-9351 121 8 emotion emotion NN en-wikipedia-org-9351 121 9 regulation regulation NN en-wikipedia-org-9351 121 10 on on IN en-wikipedia-org-9351 121 11 the the DT en-wikipedia-org-9351 121 12 job job NN en-wikipedia-org-9351 121 13 is be VBZ en-wikipedia-org-9351 121 14 related relate VBN en-wikipedia-org-9351 121 15 to to IN en-wikipedia-org-9351 121 16 higher high JJR en-wikipedia-org-9351 121 17 levels level NNS en-wikipedia-org-9351 121 18 of of IN en-wikipedia-org-9351 121 19 employees employee NNS en-wikipedia-org-9351 121 20 ' ' POS en-wikipedia-org-9351 121 21 emotional emotional JJ en-wikipedia-org-9351 121 22 exhaustion,[9 exhaustion,[9 NN en-wikipedia-org-9351 121 23 ] ] -RRB- en-wikipedia-org-9351 121 24 and and CC en-wikipedia-org-9351 121 25 lower low JJR en-wikipedia-org-9351 121 26 levels level NNS en-wikipedia-org-9351 121 27 of of IN en-wikipedia-org-9351 121 28 employees employee NNS en-wikipedia-org-9351 121 29 ' ' POS en-wikipedia-org-9351 121 30 job job NN en-wikipedia-org-9351 121 31 satisfaction satisfaction NN en-wikipedia-org-9351 121 32 . . . en-wikipedia-org-9351 122 1 [ [ -LRB- en-wikipedia-org-9351 122 2 39 39 CD en-wikipedia-org-9351 122 3 ] ] -RRB- en-wikipedia-org-9351 122 4 There there EX en-wikipedia-org-9351 122 5 is be VBZ en-wikipedia-org-9351 122 6 empirical empirical JJ en-wikipedia-org-9351 122 7 evidence evidence NN en-wikipedia-org-9351 122 8 that that IN en-wikipedia-org-9351 122 9 higher high JJR en-wikipedia-org-9351 122 10 levels level NNS en-wikipedia-org-9351 122 11 of of IN en-wikipedia-org-9351 122 12 emotional emotional JJ en-wikipedia-org-9351 122 13 labor labor NN en-wikipedia-org-9351 122 14 demands demand NNS en-wikipedia-org-9351 122 15 are be VBP en-wikipedia-org-9351 122 16 not not RB en-wikipedia-org-9351 122 17 uniformly uniformly RB en-wikipedia-org-9351 122 18 rewarded reward VBN en-wikipedia-org-9351 122 19 with with IN en-wikipedia-org-9351 122 20 higher high JJR en-wikipedia-org-9351 122 21 wages wage NNS en-wikipedia-org-9351 122 22 . . . en-wikipedia-org-9351 123 1 Rather rather RB en-wikipedia-org-9351 123 2 , , , en-wikipedia-org-9351 123 3 the the DT en-wikipedia-org-9351 123 4 reward reward NN en-wikipedia-org-9351 123 5 is be VBZ en-wikipedia-org-9351 123 6 dependent dependent JJ en-wikipedia-org-9351 123 7 on on IN en-wikipedia-org-9351 123 8 the the DT en-wikipedia-org-9351 123 9 level level NN en-wikipedia-org-9351 123 10 of of IN en-wikipedia-org-9351 123 11 general general JJ en-wikipedia-org-9351 123 12 cognitive cognitive JJ en-wikipedia-org-9351 123 13 demands demand NNS en-wikipedia-org-9351 123 14 required require VBN en-wikipedia-org-9351 123 15 by by IN en-wikipedia-org-9351 123 16 the the DT en-wikipedia-org-9351 123 17 job job NN en-wikipedia-org-9351 123 18 . . . en-wikipedia-org-9351 124 1 That that RB en-wikipedia-org-9351 124 2 is is RB en-wikipedia-org-9351 124 3 , , , en-wikipedia-org-9351 124 4 occupations occupation NNS en-wikipedia-org-9351 124 5 with with IN en-wikipedia-org-9351 124 6 high high JJ en-wikipedia-org-9351 124 7 cognitive cognitive JJ en-wikipedia-org-9351 124 8 demands demand NNS en-wikipedia-org-9351 124 9 evidence evidence NN en-wikipedia-org-9351 124 10 wage wage NN en-wikipedia-org-9351 124 11 returns return NNS en-wikipedia-org-9351 124 12 with with IN en-wikipedia-org-9351 124 13 increasing increase VBG en-wikipedia-org-9351 124 14 emotional emotional JJ en-wikipedia-org-9351 124 15 labor labor NN en-wikipedia-org-9351 124 16 demands demand NNS en-wikipedia-org-9351 124 17 ; ; : en-wikipedia-org-9351 124 18 whereas whereas IN en-wikipedia-org-9351 124 19 occupations occupation NNS en-wikipedia-org-9351 124 20 low low JJ en-wikipedia-org-9351 124 21 in in IN en-wikipedia-org-9351 124 22 cognitive cognitive JJ en-wikipedia-org-9351 124 23 demands demand VBZ en-wikipedia-org-9351 124 24 evidence evidence NN en-wikipedia-org-9351 124 25 a a DT en-wikipedia-org-9351 124 26 wage wage NN en-wikipedia-org-9351 124 27 " " `` en-wikipedia-org-9351 124 28 penalty penalty NN en-wikipedia-org-9351 124 29 " " '' en-wikipedia-org-9351 124 30 with with IN en-wikipedia-org-9351 124 31 increasing increase VBG en-wikipedia-org-9351 124 32 emotional emotional JJ en-wikipedia-org-9351 124 33 labor labor NN en-wikipedia-org-9351 124 34 demands demand NNS en-wikipedia-org-9351 124 35 . . . en-wikipedia-org-9351 125 1 [ [ -LRB- en-wikipedia-org-9351 125 2 40 40 CD en-wikipedia-org-9351 125 3 ] ] -RRB- en-wikipedia-org-9351 125 4 Additionally additionally RB en-wikipedia-org-9351 125 5 , , , en-wikipedia-org-9351 125 6 innovations innovation NNS en-wikipedia-org-9351 125 7 that that WDT en-wikipedia-org-9351 125 8 increase increase VBP en-wikipedia-org-9351 125 9 employee employee NN en-wikipedia-org-9351 125 10 empowerment empowerment NN en-wikipedia-org-9351 125 11 — — : en-wikipedia-org-9351 125 12 such such JJ en-wikipedia-org-9351 125 13 as as IN en-wikipedia-org-9351 125 14 conversion conversion NN en-wikipedia-org-9351 125 15 into into IN en-wikipedia-org-9351 125 16 worker worker NN en-wikipedia-org-9351 125 17 cooperatives cooperative NNS en-wikipedia-org-9351 125 18 , , , en-wikipedia-org-9351 125 19 co co JJ en-wikipedia-org-9351 125 20 - - JJ en-wikipedia-org-9351 125 21 managing managing JJ en-wikipedia-org-9351 125 22 schemes scheme NNS en-wikipedia-org-9351 125 23 , , , en-wikipedia-org-9351 125 24 or or CC en-wikipedia-org-9351 125 25 flattened flatten VBD en-wikipedia-org-9351 125 26 workplace workplace JJ en-wikipedia-org-9351 125 27 structures structure NNS en-wikipedia-org-9351 125 28 — — : en-wikipedia-org-9351 125 29 have have VBP en-wikipedia-org-9351 125 30 been be VBN en-wikipedia-org-9351 125 31 found find VBN en-wikipedia-org-9351 125 32 to to TO en-wikipedia-org-9351 125 33 increase increase VB en-wikipedia-org-9351 125 34 workers worker NNS en-wikipedia-org-9351 125 35 ’ ’ POS en-wikipedia-org-9351 125 36 levels level NNS en-wikipedia-org-9351 125 37 of of IN en-wikipedia-org-9351 125 38 emotional emotional JJ en-wikipedia-org-9351 125 39 labor labor NN en-wikipedia-org-9351 125 40 as as IN en-wikipedia-org-9351 125 41 they -PRON- PRP en-wikipedia-org-9351 125 42 take take VBP en-wikipedia-org-9351 125 43 on on RP en-wikipedia-org-9351 125 44 more more JJR en-wikipedia-org-9351 125 45 workplace workplace JJ en-wikipedia-org-9351 125 46 responsibilities responsibility NNS en-wikipedia-org-9351 125 47 . . . en-wikipedia-org-9351 126 1 [ [ -LRB- en-wikipedia-org-9351 126 2 41 41 CD en-wikipedia-org-9351 126 3 ] ] -RRB- en-wikipedia-org-9351 126 4 Coping cope VBG en-wikipedia-org-9351 126 5 skills[edit skills[edit ADD en-wikipedia-org-9351 126 6 ] ] -RRB- en-wikipedia-org-9351 126 7 Coping coping NN en-wikipedia-org-9351 126 8 occurs occur VBZ en-wikipedia-org-9351 126 9 in in IN en-wikipedia-org-9351 126 10 response response NN en-wikipedia-org-9351 126 11 to to IN en-wikipedia-org-9351 126 12 psychological psychological JJ en-wikipedia-org-9351 126 13 stress stress NN en-wikipedia-org-9351 126 14 — — : en-wikipedia-org-9351 126 15 usually usually RB en-wikipedia-org-9351 126 16 triggered trigger VBN en-wikipedia-org-9351 126 17 by by IN en-wikipedia-org-9351 126 18 changes change NNS en-wikipedia-org-9351 126 19 — — : en-wikipedia-org-9351 126 20 in in IN en-wikipedia-org-9351 126 21 an an DT en-wikipedia-org-9351 126 22 effort effort NN en-wikipedia-org-9351 126 23 to to TO en-wikipedia-org-9351 126 24 maintain maintain VB en-wikipedia-org-9351 126 25 mental mental JJ en-wikipedia-org-9351 126 26 health health NN en-wikipedia-org-9351 126 27 and and CC en-wikipedia-org-9351 126 28 emotional emotional JJ en-wikipedia-org-9351 126 29 well well NN en-wikipedia-org-9351 126 30 - - HYPH en-wikipedia-org-9351 126 31 being being NN en-wikipedia-org-9351 126 32 . . . en-wikipedia-org-9351 127 1 Life life NN en-wikipedia-org-9351 127 2 stressors stressor NNS en-wikipedia-org-9351 127 3 are be VBP en-wikipedia-org-9351 127 4 often often RB en-wikipedia-org-9351 127 5 described describe VBN en-wikipedia-org-9351 127 6 as as IN en-wikipedia-org-9351 127 7 negative negative JJ en-wikipedia-org-9351 127 8 events event NNS en-wikipedia-org-9351 127 9 ( ( -LRB- en-wikipedia-org-9351 127 10 loss loss NN en-wikipedia-org-9351 127 11 of of IN en-wikipedia-org-9351 127 12 a a DT en-wikipedia-org-9351 127 13 job job NN en-wikipedia-org-9351 127 14 ) ) -RRB- en-wikipedia-org-9351 127 15 . . . en-wikipedia-org-9351 128 1 However however RB en-wikipedia-org-9351 128 2 , , , en-wikipedia-org-9351 128 3 positive positive JJ en-wikipedia-org-9351 128 4 changes change NNS en-wikipedia-org-9351 128 5 in in IN en-wikipedia-org-9351 128 6 life life NN en-wikipedia-org-9351 128 7 ( ( -LRB- en-wikipedia-org-9351 128 8 a a DT en-wikipedia-org-9351 128 9 new new JJ en-wikipedia-org-9351 128 10 job job NN en-wikipedia-org-9351 128 11 ) ) -RRB- en-wikipedia-org-9351 128 12 can can MD en-wikipedia-org-9351 128 13 also also RB en-wikipedia-org-9351 128 14 constitute constitute VB en-wikipedia-org-9351 128 15 life life NN en-wikipedia-org-9351 128 16 stressors stressor NNS en-wikipedia-org-9351 128 17 , , , en-wikipedia-org-9351 128 18 thus thus RB en-wikipedia-org-9351 128 19 requiring require VBG en-wikipedia-org-9351 128 20 the the DT en-wikipedia-org-9351 128 21 use use NN en-wikipedia-org-9351 128 22 of of IN en-wikipedia-org-9351 128 23 coping coping JJ en-wikipedia-org-9351 128 24 skills skill NNS en-wikipedia-org-9351 128 25 to to TO en-wikipedia-org-9351 128 26 adapt adapt VB en-wikipedia-org-9351 128 27 . . . en-wikipedia-org-9351 129 1 Coping cope VBG en-wikipedia-org-9351 129 2 strategies strategy NNS en-wikipedia-org-9351 129 3 are be VBP en-wikipedia-org-9351 129 4 the the DT en-wikipedia-org-9351 129 5 behaviors behavior NNS en-wikipedia-org-9351 129 6 , , , en-wikipedia-org-9351 129 7 thoughts thought NNS en-wikipedia-org-9351 129 8 , , , en-wikipedia-org-9351 129 9 and and CC en-wikipedia-org-9351 129 10 emotions emotion VBZ en-wikipedia-org-9351 129 11 that that IN en-wikipedia-org-9351 129 12 you -PRON- PRP en-wikipedia-org-9351 129 13 use use VBP en-wikipedia-org-9351 129 14 to to TO en-wikipedia-org-9351 129 15 adjust adjust VB en-wikipedia-org-9351 129 16 to to IN en-wikipedia-org-9351 129 17 the the DT en-wikipedia-org-9351 129 18 changes change NNS en-wikipedia-org-9351 129 19 that that WDT en-wikipedia-org-9351 129 20 occur occur VBP en-wikipedia-org-9351 129 21 in in IN en-wikipedia-org-9351 129 22 your -PRON- PRP$ en-wikipedia-org-9351 129 23 life life NN en-wikipedia-org-9351 129 24 . . . en-wikipedia-org-9351 130 1 [ [ -LRB- en-wikipedia-org-9351 130 2 42 42 CD en-wikipedia-org-9351 130 3 ] ] -RRB- en-wikipedia-org-9351 130 4 The the DT en-wikipedia-org-9351 130 5 use use NN en-wikipedia-org-9351 130 6 of of IN en-wikipedia-org-9351 130 7 coping coping JJ en-wikipedia-org-9351 130 8 skills skill NNS en-wikipedia-org-9351 130 9 will will MD en-wikipedia-org-9351 130 10 help help VB en-wikipedia-org-9351 130 11 a a DT en-wikipedia-org-9351 130 12 person person NN en-wikipedia-org-9351 130 13 better well RBR en-wikipedia-org-9351 130 14 themselves -PRON- PRP en-wikipedia-org-9351 130 15 in in IN en-wikipedia-org-9351 130 16 the the DT en-wikipedia-org-9351 130 17 work work NN en-wikipedia-org-9351 130 18 place place NN en-wikipedia-org-9351 130 19 and and CC en-wikipedia-org-9351 130 20 perform perform VB en-wikipedia-org-9351 130 21 to to IN en-wikipedia-org-9351 130 22 the the DT en-wikipedia-org-9351 130 23 best good JJS en-wikipedia-org-9351 130 24 of of IN en-wikipedia-org-9351 130 25 their -PRON- PRP$ en-wikipedia-org-9351 130 26 ability ability NN en-wikipedia-org-9351 130 27 to to TO en-wikipedia-org-9351 130 28 achieve achieve VB en-wikipedia-org-9351 130 29 success success NN en-wikipedia-org-9351 130 30 . . . en-wikipedia-org-9351 131 1 There there EX en-wikipedia-org-9351 131 2 are be VBP en-wikipedia-org-9351 131 3 many many JJ en-wikipedia-org-9351 131 4 ways way NNS en-wikipedia-org-9351 131 5 to to TO en-wikipedia-org-9351 131 6 cope cope VB en-wikipedia-org-9351 131 7 and and CC en-wikipedia-org-9351 131 8 adapt adapt VB en-wikipedia-org-9351 131 9 to to IN en-wikipedia-org-9351 131 10 changes change NNS en-wikipedia-org-9351 131 11 . . . en-wikipedia-org-9351 132 1 Some some DT en-wikipedia-org-9351 132 2 ways way NNS en-wikipedia-org-9351 132 3 include include VBP en-wikipedia-org-9351 132 4 : : : en-wikipedia-org-9351 132 5 sharing share VBG en-wikipedia-org-9351 132 6 emotions emotion NNS en-wikipedia-org-9351 132 7 with with IN en-wikipedia-org-9351 132 8 peers peer NNS en-wikipedia-org-9351 132 9 , , , en-wikipedia-org-9351 132 10 having have VBG en-wikipedia-org-9351 132 11 a a DT en-wikipedia-org-9351 132 12 healthy healthy JJ en-wikipedia-org-9351 132 13 social social JJ en-wikipedia-org-9351 132 14 life life NN en-wikipedia-org-9351 132 15 outside outside IN en-wikipedia-org-9351 132 16 of of IN en-wikipedia-org-9351 132 17 work work NN en-wikipedia-org-9351 132 18 , , , en-wikipedia-org-9351 132 19 being be VBG en-wikipedia-org-9351 132 20 humorous humorous JJ en-wikipedia-org-9351 132 21 , , , en-wikipedia-org-9351 132 22 and and CC en-wikipedia-org-9351 132 23 adjusting adjust VBG en-wikipedia-org-9351 132 24 expectations expectation NNS en-wikipedia-org-9351 132 25 of of IN en-wikipedia-org-9351 132 26 self self NN en-wikipedia-org-9351 132 27 and and CC en-wikipedia-org-9351 132 28 work work NN en-wikipedia-org-9351 132 29 . . . en-wikipedia-org-9351 133 1 These these DT en-wikipedia-org-9351 133 2 coping coping NN en-wikipedia-org-9351 133 3 skills skill NNS en-wikipedia-org-9351 133 4 will will MD en-wikipedia-org-9351 133 5 help help VB en-wikipedia-org-9351 133 6 turn turn VB en-wikipedia-org-9351 133 7 negative negative JJ en-wikipedia-org-9351 133 8 emotion emotion NN en-wikipedia-org-9351 133 9 to to IN en-wikipedia-org-9351 133 10 positive positive VB en-wikipedia-org-9351 133 11 and and CC en-wikipedia-org-9351 133 12 allow allow VB en-wikipedia-org-9351 133 13 for for IN en-wikipedia-org-9351 133 14 more more JJR en-wikipedia-org-9351 133 15 focus focus NN en-wikipedia-org-9351 133 16 on on IN en-wikipedia-org-9351 133 17 the the DT en-wikipedia-org-9351 133 18 public public NN en-wikipedia-org-9351 133 19 in in IN en-wikipedia-org-9351 133 20 contrast contrast NN en-wikipedia-org-9351 133 21 to to IN en-wikipedia-org-9351 133 22 oneself oneself PRP en-wikipedia-org-9351 133 23 . . . en-wikipedia-org-9351 134 1 [ [ -LRB- en-wikipedia-org-9351 134 2 43 43 CD en-wikipedia-org-9351 134 3 ] ] -RRB- en-wikipedia-org-9351 134 4 See see VB en-wikipedia-org-9351 134 5 also[edit also[edit LS en-wikipedia-org-9351 134 6 ] ] -RRB- en-wikipedia-org-9351 134 7 Affect Affect NNP en-wikipedia-org-9351 134 8 display display NN en-wikipedia-org-9351 134 9 Affective affective JJ en-wikipedia-org-9351 134 10 labor labor NN en-wikipedia-org-9351 134 11 Compassion Compassion NNP en-wikipedia-org-9351 134 12 fatigue fatigue NN en-wikipedia-org-9351 134 13 Customer customer NN en-wikipedia-org-9351 134 14 relationship relationship NN en-wikipedia-org-9351 134 15 management management NN en-wikipedia-org-9351 134 16 Display Display NNP en-wikipedia-org-9351 134 17 rules rule VBZ en-wikipedia-org-9351 134 18 Dispositional dispositional JJ en-wikipedia-org-9351 134 19 affect affect NN en-wikipedia-org-9351 134 20 Emotions emotion NNS en-wikipedia-org-9351 134 21 and and CC en-wikipedia-org-9351 134 22 culture culture NN en-wikipedia-org-9351 134 23 Group Group NNP en-wikipedia-org-9351 134 24 emotion emotion NN en-wikipedia-org-9351 134 25 Organizational organizational JJ en-wikipedia-org-9351 134 26 psychology psychology NN en-wikipedia-org-9351 134 27 Sexism Sexism NNP en-wikipedia-org-9351 134 28 Smile Smile NNP en-wikipedia-org-9351 134 29 - - HYPH en-wikipedia-org-9351 134 30 mask mask NN en-wikipedia-org-9351 134 31 syndrome syndrome NN en-wikipedia-org-9351 134 32 Social social JJ en-wikipedia-org-9351 134 33 influence influence NN en-wikipedia-org-9351 134 34 Superficial superficial JJ en-wikipedia-org-9351 134 35 charm charm NN en-wikipedia-org-9351 134 36 Verbal Verbal NNP en-wikipedia-org-9351 134 37 self self NN en-wikipedia-org-9351 134 38 defense defense NN en-wikipedia-org-9351 134 39 Vicarious vicarious JJ en-wikipedia-org-9351 134 40 traumatization traumatization NN en-wikipedia-org-9351 134 41 Marxism Marxism NNP en-wikipedia-org-9351 134 42 References[edit references[edit NN en-wikipedia-org-9351 134 43 ] ] -RRB- en-wikipedia-org-9351 134 44 ^ ^ FW en-wikipedia-org-9351 134 45 a a DT en-wikipedia-org-9351 134 46 b b NN en-wikipedia-org-9351 134 47 c c NNP en-wikipedia-org-9351 134 48 d d NNP en-wikipedia-org-9351 134 49 e e NNP en-wikipedia-org-9351 134 50 f f NNP en-wikipedia-org-9351 134 51 g g NNP en-wikipedia-org-9351 134 52 h h NNP en-wikipedia-org-9351 134 53 Hochschild Hochschild NNP en-wikipedia-org-9351 134 54 , , , en-wikipedia-org-9351 134 55 Arlie Arlie NNP en-wikipedia-org-9351 134 56 Russell Russell NNP en-wikipedia-org-9351 134 57 ( ( -LRB- en-wikipedia-org-9351 134 58 1983 1983 CD en-wikipedia-org-9351 134 59 ) ) -RRB- en-wikipedia-org-9351 134 60 . . . en-wikipedia-org-9351 135 1 The the DT en-wikipedia-org-9351 135 2 managed manage VBN en-wikipedia-org-9351 135 3 heart heart NN en-wikipedia-org-9351 135 4 : : : en-wikipedia-org-9351 135 5 commercialization commercialization NN en-wikipedia-org-9351 135 6 of of IN en-wikipedia-org-9351 135 7 human human JJ en-wikipedia-org-9351 135 8 feeling feeling NN en-wikipedia-org-9351 135 9 . . . en-wikipedia-org-9351 136 1 Berkeley Berkeley NNP en-wikipedia-org-9351 136 2 : : : en-wikipedia-org-9351 136 3 University University NNP en-wikipedia-org-9351 136 4 of of IN en-wikipedia-org-9351 136 5 California California NNP en-wikipedia-org-9351 136 6 Press Press NNP en-wikipedia-org-9351 136 7 . . . en-wikipedia-org-9351 137 1 ISBN ISBN NNP en-wikipedia-org-9351 137 2   _SP en-wikipedia-org-9351 137 3 978 978 CD en-wikipedia-org-9351 137 4 - - HYPH en-wikipedia-org-9351 137 5 0 0 CD en-wikipedia-org-9351 137 6 - - HYPH en-wikipedia-org-9351 137 7 520 520 CD en-wikipedia-org-9351 137 8 - - HYPH en-wikipedia-org-9351 137 9 05454 05454 CD en-wikipedia-org-9351 137 10 - - HYPH en-wikipedia-org-9351 137 11 7 7 CD en-wikipedia-org-9351 137 12 . . . en-wikipedia-org-9351 138 1 ^ ^ NNP en-wikipedia-org-9351 138 2 Grandey Grandey NNP en-wikipedia-org-9351 138 3 , , , en-wikipedia-org-9351 138 4 Alicia Alicia NNP en-wikipedia-org-9351 138 5 A. a. NN en-wikipedia-org-9351 139 1 ( ( -LRB- en-wikipedia-org-9351 139 2 2000 2000 CD en-wikipedia-org-9351 139 3 ) ) -RRB- en-wikipedia-org-9351 139 4 . . . en-wikipedia-org-9351 140 1 " " `` en-wikipedia-org-9351 140 2 Emotion emotion NN en-wikipedia-org-9351 140 3 regulation regulation NN en-wikipedia-org-9351 140 4 in in IN en-wikipedia-org-9351 140 5 the the DT en-wikipedia-org-9351 140 6 workplace workplace NN en-wikipedia-org-9351 140 7 : : : en-wikipedia-org-9351 140 8 A a DT en-wikipedia-org-9351 140 9 new new JJ en-wikipedia-org-9351 140 10 way way NN en-wikipedia-org-9351 140 11 to to TO en-wikipedia-org-9351 140 12 conceptualize conceptualize VB en-wikipedia-org-9351 140 13 emotional emotional JJ en-wikipedia-org-9351 140 14 labor labor NN en-wikipedia-org-9351 140 15 " " '' en-wikipedia-org-9351 140 16 . . . en-wikipedia-org-9351 141 1 Journal Journal NNP en-wikipedia-org-9351 141 2 of of IN en-wikipedia-org-9351 141 3 Occupational Occupational NNP en-wikipedia-org-9351 141 4 Health Health NNP en-wikipedia-org-9351 141 5 Psychology Psychology NNP en-wikipedia-org-9351 141 6 . . . en-wikipedia-org-9351 142 1 5 5 CD en-wikipedia-org-9351 142 2 ( ( -LRB- en-wikipedia-org-9351 142 3 1 1 CD en-wikipedia-org-9351 142 4 ) ) -RRB- en-wikipedia-org-9351 142 5 : : : en-wikipedia-org-9351 142 6 59–100 59–100 CD en-wikipedia-org-9351 142 7 . . . en-wikipedia-org-9351 143 1 doi:10.1037/1076 doi:10.1037/1076 NNP en-wikipedia-org-9351 143 2 - - HYPH en-wikipedia-org-9351 143 3 8998.5.1.95 8998.5.1.95 NNP en-wikipedia-org-9351 143 4 . . . en-wikipedia-org-9351 144 1 PMID PMID NNP en-wikipedia-org-9351 144 2   _SP en-wikipedia-org-9351 144 3 10658889 10658889 CD en-wikipedia-org-9351 144 4 . . . en-wikipedia-org-9351 145 1 S2CID S2CID NNS en-wikipedia-org-9351 145 2   _SP en-wikipedia-org-9351 145 3 18404826 18404826 CD en-wikipedia-org-9351 145 4 . . . en-wikipedia-org-9351 146 1 ^ ^ NFP en-wikipedia-org-9351 146 2 Hochschild Hochschild NNP en-wikipedia-org-9351 146 3 , , , en-wikipedia-org-9351 146 4 Arlie Arlie NNP en-wikipedia-org-9351 146 5 Russell Russell NNP en-wikipedia-org-9351 146 6 ( ( -LRB- en-wikipedia-org-9351 146 7 2012 2012 CD en-wikipedia-org-9351 146 8 ) ) -RRB- en-wikipedia-org-9351 146 9 , , , en-wikipedia-org-9351 146 10 " " `` en-wikipedia-org-9351 146 11 Preface preface NN en-wikipedia-org-9351 146 12 to to IN en-wikipedia-org-9351 146 13 the the DT en-wikipedia-org-9351 146 14 2012 2012 CD en-wikipedia-org-9351 146 15 edition edition NN en-wikipedia-org-9351 146 16 " " '' en-wikipedia-org-9351 146 17 , , , en-wikipedia-org-9351 146 18 in in IN en-wikipedia-org-9351 146 19 Hochschild Hochschild NNP en-wikipedia-org-9351 146 20 , , , en-wikipedia-org-9351 146 21 Arlie Arlie NNP en-wikipedia-org-9351 146 22 Russell Russell NNP en-wikipedia-org-9351 146 23 ( ( -LRB- en-wikipedia-org-9351 146 24 ed ed NNP en-wikipedia-org-9351 146 25 . . . en-wikipedia-org-9351 147 1 ) ) -RRB- en-wikipedia-org-9351 147 2 , , , en-wikipedia-org-9351 147 3 The the DT en-wikipedia-org-9351 147 4 managed manage VBN en-wikipedia-org-9351 147 5 heart heart NN en-wikipedia-org-9351 147 6 : : : en-wikipedia-org-9351 147 7 commercialization commercialization NN en-wikipedia-org-9351 147 8 of of IN en-wikipedia-org-9351 147 9 human human JJ en-wikipedia-org-9351 147 10 feeling feeling NN en-wikipedia-org-9351 147 11 , , , en-wikipedia-org-9351 147 12 Berkeley Berkeley NNP en-wikipedia-org-9351 147 13 : : : en-wikipedia-org-9351 147 14 University University NNP en-wikipedia-org-9351 147 15 of of IN en-wikipedia-org-9351 147 16 California California NNP en-wikipedia-org-9351 147 17 Press Press NNP en-wikipedia-org-9351 147 18 , , , en-wikipedia-org-9351 147 19 p. p. NN en-wikipedia-org-9351 147 20   _SP en-wikipedia-org-9351 147 21 x x NNP en-wikipedia-org-9351 147 22 , , , en-wikipedia-org-9351 147 23 ISBN ISBN NNP en-wikipedia-org-9351 147 24   _SP en-wikipedia-org-9351 147 25 978 978 CD en-wikipedia-org-9351 147 26 - - HYPH en-wikipedia-org-9351 147 27 0 0 CD en-wikipedia-org-9351 147 28 - - HYPH en-wikipedia-org-9351 147 29 520 520 CD en-wikipedia-org-9351 147 30 - - HYPH en-wikipedia-org-9351 147 31 27294 27294 CD en-wikipedia-org-9351 147 32 - - HYPH en-wikipedia-org-9351 147 33 1 1 CD en-wikipedia-org-9351 147 34 ^ ^ NN en-wikipedia-org-9351 147 35 a a DT en-wikipedia-org-9351 147 36 b b NN en-wikipedia-org-9351 147 37 c c NN en-wikipedia-org-9351 147 38 d d NN en-wikipedia-org-9351 147 39 Hochschild Hochschild NNP en-wikipedia-org-9351 147 40 , , , en-wikipedia-org-9351 147 41 Arlie Arlie NNP en-wikipedia-org-9351 147 42 Russell Russell NNP en-wikipedia-org-9351 147 43 ( ( -LRB- en-wikipedia-org-9351 147 44 November November NNP en-wikipedia-org-9351 147 45 1979 1979 CD en-wikipedia-org-9351 147 46 ) ) -RRB- en-wikipedia-org-9351 147 47 . . . en-wikipedia-org-9351 148 1 " " `` en-wikipedia-org-9351 148 2 Emotion emotion NN en-wikipedia-org-9351 148 3 work work NN en-wikipedia-org-9351 148 4 , , , en-wikipedia-org-9351 148 5 feeling feel VBG en-wikipedia-org-9351 148 6 rules rule NNS en-wikipedia-org-9351 148 7 , , , en-wikipedia-org-9351 148 8 and and CC en-wikipedia-org-9351 148 9 social social JJ en-wikipedia-org-9351 148 10 structure structure NN en-wikipedia-org-9351 148 11 " " '' en-wikipedia-org-9351 148 12 ( ( -LRB- en-wikipedia-org-9351 148 13 PDF PDF NNP en-wikipedia-org-9351 148 14 ) ) -RRB- en-wikipedia-org-9351 148 15 . . . en-wikipedia-org-9351 149 1 American American NNP en-wikipedia-org-9351 149 2 Journal Journal NNP en-wikipedia-org-9351 149 3 of of IN en-wikipedia-org-9351 149 4 Sociology Sociology NNP en-wikipedia-org-9351 149 5 . . . en-wikipedia-org-9351 150 1 85 85 CD en-wikipedia-org-9351 150 2 ( ( -LRB- en-wikipedia-org-9351 150 3 3 3 CD en-wikipedia-org-9351 150 4 ) ) -RRB- en-wikipedia-org-9351 150 5 : : : en-wikipedia-org-9351 150 6 551–575 551–575 CD en-wikipedia-org-9351 150 7 . . . en-wikipedia-org-9351 151 1 doi:10.1086/227049 doi:10.1086/227049 NNP en-wikipedia-org-9351 151 2 . . . en-wikipedia-org-9351 152 1 JSTOR JSTOR NNP en-wikipedia-org-9351 152 2   _SP en-wikipedia-org-9351 152 3 2778583 2778583 CD en-wikipedia-org-9351 152 4 . . . en-wikipedia-org-9351 153 1 Archived archived JJ en-wikipedia-org-9351 153 2 from from IN en-wikipedia-org-9351 153 3 the the DT en-wikipedia-org-9351 153 4 original original JJ en-wikipedia-org-9351 153 5 ( ( -LRB- en-wikipedia-org-9351 153 6 PDF PDF NNP en-wikipedia-org-9351 153 7 ) ) -RRB- en-wikipedia-org-9351 153 8 on on IN en-wikipedia-org-9351 153 9 2015 2015 CD en-wikipedia-org-9351 153 10 - - SYM en-wikipedia-org-9351 153 11 11 11 CD en-wikipedia-org-9351 153 12 - - SYM en-wikipedia-org-9351 153 13 21 21 CD en-wikipedia-org-9351 153 14 . . . en-wikipedia-org-9351 154 1 ^ ^ NNP en-wikipedia-org-9351 154 2 Wilkinson Wilkinson NNP en-wikipedia-org-9351 154 3 , , , en-wikipedia-org-9351 154 4 Sophie Sophie NNP en-wikipedia-org-9351 154 5 . . . en-wikipedia-org-9351 155 1 " " `` en-wikipedia-org-9351 155 2 Why why WRB en-wikipedia-org-9351 155 3 was be VBD en-wikipedia-org-9351 155 4 everyone everyone NN en-wikipedia-org-9351 155 5 talking talk VBG en-wikipedia-org-9351 155 6 about about IN en-wikipedia-org-9351 155 7 emotional emotional JJ en-wikipedia-org-9351 155 8 labour labour NN en-wikipedia-org-9351 155 9 in in IN en-wikipedia-org-9351 155 10 2018 2018 CD en-wikipedia-org-9351 155 11 ? ? . en-wikipedia-org-9351 155 12 " " '' en-wikipedia-org-9351 155 13 . . . en-wikipedia-org-9351 156 1 BBC BBC NNP en-wikipedia-org-9351 156 2 . . . en-wikipedia-org-9351 157 1 Retrieved Retrieved NNP en-wikipedia-org-9351 157 2 9 9 CD en-wikipedia-org-9351 157 3 June June NNP en-wikipedia-org-9351 157 4 2020 2020 CD en-wikipedia-org-9351 157 5 . . . en-wikipedia-org-9351 158 1 ^ ^ NNP en-wikipedia-org-9351 158 2 Fessler Fessler NNP en-wikipedia-org-9351 158 3 , , , en-wikipedia-org-9351 158 4 Leah Leah NNP en-wikipedia-org-9351 158 5 . . . en-wikipedia-org-9351 159 1 " " `` en-wikipedia-org-9351 159 2 An an DT en-wikipedia-org-9351 159 3 extremely extremely RB en-wikipedia-org-9351 159 4 clear clear JJ en-wikipedia-org-9351 159 5 definition definition NN en-wikipedia-org-9351 159 6 of of IN en-wikipedia-org-9351 159 7 emotional emotional JJ en-wikipedia-org-9351 159 8 labor labor NN en-wikipedia-org-9351 159 9 for for IN en-wikipedia-org-9351 159 10 anyone anyone NN en-wikipedia-org-9351 159 11 who who WP en-wikipedia-org-9351 159 12 still still RB en-wikipedia-org-9351 159 13 does do VBZ en-wikipedia-org-9351 159 14 n't not RB en-wikipedia-org-9351 159 15 get get VB en-wikipedia-org-9351 159 16 it -PRON- PRP en-wikipedia-org-9351 159 17 " " '' en-wikipedia-org-9351 159 18 . . . en-wikipedia-org-9351 160 1 Quartz Quartz NNP en-wikipedia-org-9351 160 2 . . . en-wikipedia-org-9351 161 1 Retrieved Retrieved NNP en-wikipedia-org-9351 161 2 9 9 CD en-wikipedia-org-9351 161 3 June June NNP en-wikipedia-org-9351 161 4 2020 2020 CD en-wikipedia-org-9351 161 5 . . . en-wikipedia-org-9351 162 1 ^ ^ NNP en-wikipedia-org-9351 162 2 Beck Beck NNP en-wikipedia-org-9351 162 3 , , , en-wikipedia-org-9351 162 4 Julie Julie NNP en-wikipedia-org-9351 162 5 . . . en-wikipedia-org-9351 163 1 " " `` en-wikipedia-org-9351 163 2 The the DT en-wikipedia-org-9351 163 3 Concept Concept NNP en-wikipedia-org-9351 163 4 Creep creep NN en-wikipedia-org-9351 163 5 of of IN en-wikipedia-org-9351 163 6 ' ' `` en-wikipedia-org-9351 163 7 Emotional Emotional NNP en-wikipedia-org-9351 163 8 Labor Labor NNP en-wikipedia-org-9351 163 9 ' ' '' en-wikipedia-org-9351 163 10 " " '' en-wikipedia-org-9351 163 11 . . . en-wikipedia-org-9351 164 1 The the DT en-wikipedia-org-9351 164 2 Atlantic Atlantic NNP en-wikipedia-org-9351 164 3 . . . en-wikipedia-org-9351 165 1 Retrieved Retrieved NNP en-wikipedia-org-9351 165 2 9 9 CD en-wikipedia-org-9351 165 3 June June NNP en-wikipedia-org-9351 165 4 2020 2020 CD en-wikipedia-org-9351 165 5 . . . en-wikipedia-org-9351 166 1 ^ ^ NNP en-wikipedia-org-9351 166 2 Rafaeli Rafaeli NNP en-wikipedia-org-9351 166 3 , , , en-wikipedia-org-9351 166 4 A. a. NN en-wikipedia-org-9351 166 5 ; ; : en-wikipedia-org-9351 166 6 Sutton Sutton NNP en-wikipedia-org-9351 166 7 , , , en-wikipedia-org-9351 166 8 R. R. NNP en-wikipedia-org-9351 166 9 I. I. NNP en-wikipedia-org-9351 167 1 ( ( -LRB- en-wikipedia-org-9351 167 2 1989 1989 CD en-wikipedia-org-9351 167 3 ) ) -RRB- en-wikipedia-org-9351 167 4 . . . en-wikipedia-org-9351 168 1 " " `` en-wikipedia-org-9351 168 2 The the DT en-wikipedia-org-9351 168 3 expression expression NN en-wikipedia-org-9351 168 4 of of IN en-wikipedia-org-9351 168 5 emotion emotion NN en-wikipedia-org-9351 168 6 in in IN en-wikipedia-org-9351 168 7 organizational organizational JJ en-wikipedia-org-9351 168 8 life life NN en-wikipedia-org-9351 168 9 " " '' en-wikipedia-org-9351 168 10 ( ( -LRB- en-wikipedia-org-9351 168 11 PDF PDF NNP en-wikipedia-org-9351 168 12 ) ) -RRB- en-wikipedia-org-9351 168 13 . . . en-wikipedia-org-9351 169 1 Research research NN en-wikipedia-org-9351 169 2 in in IN en-wikipedia-org-9351 169 3 Organizational Organizational NNP en-wikipedia-org-9351 169 4 Behavior Behavior NNP en-wikipedia-org-9351 169 5 . . . en-wikipedia-org-9351 170 1 11 11 CD en-wikipedia-org-9351 170 2 : : : en-wikipedia-org-9351 170 3 1–42 1–42 CD en-wikipedia-org-9351 170 4 . . . en-wikipedia-org-9351 171 1 ^ ^ NNP en-wikipedia-org-9351 171 2 a a DT en-wikipedia-org-9351 171 3 b b NNP en-wikipedia-org-9351 171 4 Grandey Grandey NNP en-wikipedia-org-9351 171 5 , , , en-wikipedia-org-9351 171 6 A.A. A.A. NNP en-wikipedia-org-9351 171 7 ; ; : en-wikipedia-org-9351 171 8 Fisk Fisk NNP en-wikipedia-org-9351 171 9 , , , en-wikipedia-org-9351 171 10 G.M. G.M. NNP en-wikipedia-org-9351 172 1 ; ; : en-wikipedia-org-9351 172 2 Steiner Steiner NNP en-wikipedia-org-9351 172 3 , , , en-wikipedia-org-9351 172 4 D.D. D.D. NNP en-wikipedia-org-9351 173 1 ( ( -LRB- en-wikipedia-org-9351 173 2 2005 2005 CD en-wikipedia-org-9351 173 3 ) ) -RRB- en-wikipedia-org-9351 173 4 . . . en-wikipedia-org-9351 174 1 " " `` en-wikipedia-org-9351 174 2 Must Must MD en-wikipedia-org-9351 174 3 " " '' en-wikipedia-org-9351 174 4 service service VB en-wikipedia-org-9351 174 5 with with IN en-wikipedia-org-9351 174 6 a a DT en-wikipedia-org-9351 174 7 smile smile NN en-wikipedia-org-9351 174 8 " " `` en-wikipedia-org-9351 174 9 be be VB en-wikipedia-org-9351 174 10 stressful stressful JJ en-wikipedia-org-9351 174 11 ? ? . en-wikipedia-org-9351 175 1 The the DT en-wikipedia-org-9351 175 2 moderate moderate JJ en-wikipedia-org-9351 175 3 role role NN en-wikipedia-org-9351 175 4 of of IN en-wikipedia-org-9351 175 5 personal personal JJ en-wikipedia-org-9351 175 6 control control NN en-wikipedia-org-9351 175 7 for for IN en-wikipedia-org-9351 175 8 American american JJ en-wikipedia-org-9351 175 9 and and CC en-wikipedia-org-9351 175 10 French french JJ en-wikipedia-org-9351 175 11 employees employee NNS en-wikipedia-org-9351 175 12 " " '' en-wikipedia-org-9351 175 13 . . . en-wikipedia-org-9351 176 1 Journal Journal NNP en-wikipedia-org-9351 176 2 of of IN en-wikipedia-org-9351 176 3 Applied Applied NNP en-wikipedia-org-9351 176 4 Psychology Psychology NNP en-wikipedia-org-9351 176 5 . . . en-wikipedia-org-9351 177 1 90 90 CD en-wikipedia-org-9351 177 2 ( ( -LRB- en-wikipedia-org-9351 177 3 5 5 CD en-wikipedia-org-9351 177 4 ) ) -RRB- en-wikipedia-org-9351 177 5 : : : en-wikipedia-org-9351 177 6 893–904 893–904 CD en-wikipedia-org-9351 177 7 . . . en-wikipedia-org-9351 178 1 doi:10.1037/0021 doi:10.1037/0021 NN en-wikipedia-org-9351 178 2 - - HYPH en-wikipedia-org-9351 178 3 9010.90.5.893 9010.90.5.893 CD en-wikipedia-org-9351 178 4 . . . en-wikipedia-org-9351 179 1 PMID PMID NNP en-wikipedia-org-9351 179 2   _SP en-wikipedia-org-9351 179 3 16162062 16162062 CD en-wikipedia-org-9351 179 4 . . . en-wikipedia-org-9351 180 1 S2CID S2CID NNP en-wikipedia-org-9351 180 2   _SP en-wikipedia-org-9351 180 3 41790033 41790033 CD en-wikipedia-org-9351 180 4 . . . en-wikipedia-org-9351 181 1 Download download NN en-wikipedia-org-9351 181 2 . . . en-wikipedia-org-9351 182 1 ^ ^ NNP en-wikipedia-org-9351 182 2 Friedman Friedman NNP en-wikipedia-org-9351 182 3 , , , en-wikipedia-org-9351 182 4 H. H. NNP en-wikipedia-org-9351 182 5 S. S. NNP en-wikipedia-org-9351 182 6 ; ; : en-wikipedia-org-9351 182 7 Prince Prince NNP en-wikipedia-org-9351 182 8 , , , en-wikipedia-org-9351 182 9 L. L. NNP en-wikipedia-org-9351 182 10 M. M. NNP en-wikipedia-org-9351 182 11 ; ; : en-wikipedia-org-9351 182 12 Riggio Riggio NNP en-wikipedia-org-9351 182 13 , , , en-wikipedia-org-9351 182 14 R. R. NNP en-wikipedia-org-9351 182 15 E. E. NNP en-wikipedia-org-9351 182 16 ; ; : en-wikipedia-org-9351 182 17 DiMatteo DiMatteo NNP en-wikipedia-org-9351 182 18 , , , en-wikipedia-org-9351 182 19 R. R. NNP en-wikipedia-org-9351 182 20 ( ( -LRB- en-wikipedia-org-9351 182 21 1980 1980 CD en-wikipedia-org-9351 182 22 ) ) -RRB- en-wikipedia-org-9351 182 23 . . . en-wikipedia-org-9351 183 1 " " `` en-wikipedia-org-9351 183 2 Understanding understanding NN en-wikipedia-org-9351 183 3 and and CC en-wikipedia-org-9351 183 4 assessing assessing NN en-wikipedia-org-9351 183 5 nonverbal nonverbal CC en-wikipedia-org-9351 183 6 expressiveness expressiveness JJ en-wikipedia-org-9351 183 7 : : : en-wikipedia-org-9351 183 8 The the DT en-wikipedia-org-9351 183 9 affective affective JJ en-wikipedia-org-9351 183 10 communication communication NN en-wikipedia-org-9351 183 11 test test NN en-wikipedia-org-9351 183 12 " " '' en-wikipedia-org-9351 183 13 . . . en-wikipedia-org-9351 184 1 Journal Journal NNP en-wikipedia-org-9351 184 2 of of IN en-wikipedia-org-9351 184 3 Personality Personality NNP en-wikipedia-org-9351 184 4 and and CC en-wikipedia-org-9351 184 5 Social Social NNP en-wikipedia-org-9351 184 6 Psychology Psychology NNP en-wikipedia-org-9351 184 7 . . . en-wikipedia-org-9351 185 1 39 39 CD en-wikipedia-org-9351 185 2 ( ( -LRB- en-wikipedia-org-9351 185 3 2 2 CD en-wikipedia-org-9351 185 4 ) ) -RRB- en-wikipedia-org-9351 185 5 : : : en-wikipedia-org-9351 185 6 333–351 333–351 CD en-wikipedia-org-9351 185 7 . . . en-wikipedia-org-9351 186 1 doi:10.1037/0022 doi:10.1037/0022 NNP en-wikipedia-org-9351 186 2 - - HYPH en-wikipedia-org-9351 186 3 3514.39.2.333 3514.39.2.333 CD en-wikipedia-org-9351 186 4 . . . en-wikipedia-org-9351 187 1 S2CID S2CID NNS en-wikipedia-org-9351 187 2   _SP en-wikipedia-org-9351 187 3 444767 444767 CD en-wikipedia-org-9351 187 4 . . . en-wikipedia-org-9351 188 1 ^ ^ NNP en-wikipedia-org-9351 188 2 Wilk Wilk NNP en-wikipedia-org-9351 188 3 , , , en-wikipedia-org-9351 188 4 S.L. S.L. NNP en-wikipedia-org-9351 189 1 ; ; : en-wikipedia-org-9351 189 2 Moynihan Moynihan NNP en-wikipedia-org-9351 189 3 , , , en-wikipedia-org-9351 189 4 L.M. L.M. NNP en-wikipedia-org-9351 190 1 ( ( -LRB- en-wikipedia-org-9351 190 2 2005 2005 CD en-wikipedia-org-9351 190 3 ) ) -RRB- en-wikipedia-org-9351 190 4 . . . en-wikipedia-org-9351 191 1 " " `` en-wikipedia-org-9351 191 2 Display display NN en-wikipedia-org-9351 191 3 rule rule NN en-wikipedia-org-9351 191 4 " " `` en-wikipedia-org-9351 191 5 regulators regulator NNS en-wikipedia-org-9351 191 6 " " '' en-wikipedia-org-9351 191 7 : : : en-wikipedia-org-9351 191 8 The the DT en-wikipedia-org-9351 191 9 relationship relationship NN en-wikipedia-org-9351 191 10 between between IN en-wikipedia-org-9351 191 11 supervisors supervisor NNS en-wikipedia-org-9351 191 12 and and CC en-wikipedia-org-9351 191 13 workers worker NNS en-wikipedia-org-9351 191 14 emotional emotional JJ en-wikipedia-org-9351 191 15 exhaustion exhaustion NN en-wikipedia-org-9351 191 16 " " '' en-wikipedia-org-9351 191 17 . . . en-wikipedia-org-9351 192 1 Journal Journal NNP en-wikipedia-org-9351 192 2 of of IN en-wikipedia-org-9351 192 3 Applied Applied NNP en-wikipedia-org-9351 192 4 Psychology Psychology NNP en-wikipedia-org-9351 192 5 . . . en-wikipedia-org-9351 193 1 90 90 CD en-wikipedia-org-9351 193 2 ( ( -LRB- en-wikipedia-org-9351 193 3 5 5 CD en-wikipedia-org-9351 193 4 ) ) -RRB- en-wikipedia-org-9351 193 5 : : : en-wikipedia-org-9351 193 6 917–927 917–927 CD en-wikipedia-org-9351 193 7 . . . en-wikipedia-org-9351 194 1 doi:10.1037/0021 doi:10.1037/0021 NN en-wikipedia-org-9351 194 2 - - HYPH en-wikipedia-org-9351 194 3 9010.90.5.917 9010.90.5.917 CD en-wikipedia-org-9351 194 4 . . . en-wikipedia-org-9351 195 1 PMID PMID NNP en-wikipedia-org-9351 195 2   _SP en-wikipedia-org-9351 195 3 16162064 16162064 CD en-wikipedia-org-9351 195 4 . . . en-wikipedia-org-9351 196 1 ^ ^ NNP en-wikipedia-org-9351 196 2 a a DT en-wikipedia-org-9351 196 3 b b NN en-wikipedia-org-9351 196 4 Diefendorff Diefendorff NNP en-wikipedia-org-9351 196 5 , , , en-wikipedia-org-9351 196 6 J. J. NNP en-wikipedia-org-9351 196 7 M. M. NNP en-wikipedia-org-9351 196 8 ; ; : en-wikipedia-org-9351 196 9 Richard Richard NNP en-wikipedia-org-9351 196 10 , , , en-wikipedia-org-9351 196 11 E. E. NNP en-wikipedia-org-9351 196 12 M. M. NNP en-wikipedia-org-9351 196 13 ( ( -LRB- en-wikipedia-org-9351 196 14 2003 2003 CD en-wikipedia-org-9351 196 15 ) ) -RRB- en-wikipedia-org-9351 196 16 . . . en-wikipedia-org-9351 197 1 " " `` en-wikipedia-org-9351 197 2 Antecedents antecedent NNS en-wikipedia-org-9351 197 3 and and CC en-wikipedia-org-9351 197 4 consequences consequence NNS en-wikipedia-org-9351 197 5 of of IN en-wikipedia-org-9351 197 6 emotional emotional JJ en-wikipedia-org-9351 197 7 display display NN en-wikipedia-org-9351 197 8 rule rule NN en-wikipedia-org-9351 197 9 perceptions perception NNS en-wikipedia-org-9351 197 10 " " '' en-wikipedia-org-9351 197 11 . . . en-wikipedia-org-9351 198 1 Journal Journal NNP en-wikipedia-org-9351 198 2 of of IN en-wikipedia-org-9351 198 3 Applied Applied NNP en-wikipedia-org-9351 198 4 Psychology Psychology NNP en-wikipedia-org-9351 198 5 . . . en-wikipedia-org-9351 199 1 88 88 CD en-wikipedia-org-9351 199 2 ( ( -LRB- en-wikipedia-org-9351 199 3 2 2 CD en-wikipedia-org-9351 199 4 ) ) -RRB- en-wikipedia-org-9351 199 5 : : : en-wikipedia-org-9351 199 6 284–294 284–294 CD en-wikipedia-org-9351 199 7 . . . en-wikipedia-org-9351 200 1 doi:10.1037/0021 doi:10.1037/0021 NN en-wikipedia-org-9351 200 2 - - HYPH en-wikipedia-org-9351 200 3 9010.88.2.284 9010.88.2.284 CD en-wikipedia-org-9351 200 4 . . . en-wikipedia-org-9351 201 1 PMID PMID NNP en-wikipedia-org-9351 201 2   _SP en-wikipedia-org-9351 201 3 12731712 12731712 CD en-wikipedia-org-9351 201 4 . . . en-wikipedia-org-9351 202 1 ^ ^ NNP en-wikipedia-org-9351 202 2 a a DT en-wikipedia-org-9351 202 3 b b NN en-wikipedia-org-9351 202 4 Grandy Grandy NNP en-wikipedia-org-9351 202 5 , , , en-wikipedia-org-9351 202 6 A. a. NN en-wikipedia-org-9351 202 7 ; ; : en-wikipedia-org-9351 202 8 Diefendorff Diefendorff NNP en-wikipedia-org-9351 202 9 , , , en-wikipedia-org-9351 202 10 J.M. J.M. NNP en-wikipedia-org-9351 203 1 ; ; : en-wikipedia-org-9351 203 2 Rupp Rupp NNP en-wikipedia-org-9351 203 3 , , , en-wikipedia-org-9351 203 4 D. D. NNP en-wikipedia-org-9351 203 5 ( ( -LRB- en-wikipedia-org-9351 203 6 2013 2013 CD en-wikipedia-org-9351 203 7 ) ) -RRB- en-wikipedia-org-9351 203 8 . . . en-wikipedia-org-9351 204 1 Emotional emotional JJ en-wikipedia-org-9351 204 2 labor labor NN en-wikipedia-org-9351 204 3 in in IN en-wikipedia-org-9351 204 4 the the DT en-wikipedia-org-9351 204 5 21st 21st JJ en-wikipedia-org-9351 204 6 century century NN en-wikipedia-org-9351 204 7 : : : en-wikipedia-org-9351 204 8 Diverse diverse JJ en-wikipedia-org-9351 204 9 Perspectives perspective NNS en-wikipedia-org-9351 204 10 on on IN en-wikipedia-org-9351 204 11 Emotion emotion NN en-wikipedia-org-9351 204 12 Regulation Regulation NNP en-wikipedia-org-9351 204 13 at at IN en-wikipedia-org-9351 204 14 Work Work NNP en-wikipedia-org-9351 204 15 . . . en-wikipedia-org-9351 205 1 Routledge Routledge NNP en-wikipedia-org-9351 205 2 . . . en-wikipedia-org-9351 206 1 pp pp NNP en-wikipedia-org-9351 206 2 . . . en-wikipedia-org-9351 207 1 3–17 3–17 NNP en-wikipedia-org-9351 207 2 . . . en-wikipedia-org-9351 208 1 ^ ^ NNP en-wikipedia-org-9351 208 2 Pugh Pugh NNP en-wikipedia-org-9351 208 3 , , , en-wikipedia-org-9351 208 4 S. S. NNP en-wikipedia-org-9351 209 1 D d LS en-wikipedia-org-9351 209 2 .. .. . en-wikipedia-org-9351 209 3 Emotional emotional JJ en-wikipedia-org-9351 209 4 labor labor NN en-wikipedia-org-9351 209 5 : : : en-wikipedia-org-9351 209 6 Organization organization NN en-wikipedia-org-9351 209 7 - - HYPH en-wikipedia-org-9351 209 8 level level NN en-wikipedia-org-9351 209 9 influences influence NNS en-wikipedia-org-9351 209 10 , , , en-wikipedia-org-9351 209 11 strategies strategy NNS en-wikipedia-org-9351 209 12 , , , en-wikipedia-org-9351 209 13 and and CC en-wikipedia-org-9351 209 14 outcomes outcome NNS en-wikipedia-org-9351 209 15 . . . en-wikipedia-org-9351 210 1 New New NNP en-wikipedia-org-9351 210 2 York York NNP en-wikipedia-org-9351 210 3 . . . en-wikipedia-org-9351 211 1 N.Y n.y NN en-wikipedia-org-9351 211 2 : : : en-wikipedia-org-9351 211 3 Routledge Routledge NNP en-wikipedia-org-9351 211 4 ^ ^ NN en-wikipedia-org-9351 211 5 Tsai Tsai NNP en-wikipedia-org-9351 211 6 , , , en-wikipedia-org-9351 211 7 W.C. W.C. NNP en-wikipedia-org-9351 211 8 ( ( -LRB- en-wikipedia-org-9351 211 9 2001 2001 CD en-wikipedia-org-9351 211 10 ) ) -RRB- en-wikipedia-org-9351 211 11 . . . en-wikipedia-org-9351 212 1 " " `` en-wikipedia-org-9351 212 2 Determinants determinant NNS en-wikipedia-org-9351 212 3 and and CC en-wikipedia-org-9351 212 4 consequences consequence NNS en-wikipedia-org-9351 212 5 of of IN en-wikipedia-org-9351 212 6 employee employee NN en-wikipedia-org-9351 212 7 displayed display VBD en-wikipedia-org-9351 212 8 positive positive JJ en-wikipedia-org-9351 212 9 emotions emotion NNS en-wikipedia-org-9351 212 10 " " '' en-wikipedia-org-9351 212 11 . . . en-wikipedia-org-9351 213 1 Journal Journal NNP en-wikipedia-org-9351 213 2 of of IN en-wikipedia-org-9351 213 3 Management Management NNP en-wikipedia-org-9351 213 4 . . . en-wikipedia-org-9351 214 1 27 27 CD en-wikipedia-org-9351 214 2 ( ( -LRB- en-wikipedia-org-9351 214 3 4 4 CD en-wikipedia-org-9351 214 4 ) ) -RRB- en-wikipedia-org-9351 214 5 : : : en-wikipedia-org-9351 214 6 497–512 497–512 CD en-wikipedia-org-9351 214 7 . . . en-wikipedia-org-9351 215 1 doi:10.1177/014920630102700406 doi:10.1177/014920630102700406 NNP en-wikipedia-org-9351 215 2 . . . en-wikipedia-org-9351 216 1 S2CID S2CID NNS en-wikipedia-org-9351 216 2   _SP en-wikipedia-org-9351 216 3 144321700 144321700 CD en-wikipedia-org-9351 216 4 . . . en-wikipedia-org-9351 217 1 ^ ^ NNP en-wikipedia-org-9351 217 2 Grandey Grandey NNP en-wikipedia-org-9351 217 3 , , , en-wikipedia-org-9351 217 4 A.A. A.A. NNP en-wikipedia-org-9351 217 5 ( ( -LRB- en-wikipedia-org-9351 217 6 2003 2003 CD en-wikipedia-org-9351 217 7 ) ) -RRB- en-wikipedia-org-9351 217 8 . . . en-wikipedia-org-9351 218 1 " " `` en-wikipedia-org-9351 218 2 When when WRB en-wikipedia-org-9351 218 3 " " `` en-wikipedia-org-9351 218 4 the the DT en-wikipedia-org-9351 218 5 show show NN en-wikipedia-org-9351 218 6 must must MD en-wikipedia-org-9351 218 7 go go VB en-wikipedia-org-9351 218 8 on on RP en-wikipedia-org-9351 218 9 " " '' en-wikipedia-org-9351 218 10 : : : en-wikipedia-org-9351 218 11 Surface surface NN en-wikipedia-org-9351 218 12 acting acting NN en-wikipedia-org-9351 218 13 and and CC en-wikipedia-org-9351 218 14 deep deep JJ en-wikipedia-org-9351 218 15 acting acting NN en-wikipedia-org-9351 218 16 as as IN en-wikipedia-org-9351 218 17 determinants determinant NNS en-wikipedia-org-9351 218 18 of of IN en-wikipedia-org-9351 218 19 emotional emotional JJ en-wikipedia-org-9351 218 20 exhaustion exhaustion NN en-wikipedia-org-9351 218 21 and and CC en-wikipedia-org-9351 218 22 peer peer NN en-wikipedia-org-9351 218 23 - - HYPH en-wikipedia-org-9351 218 24 rated rate VBN en-wikipedia-org-9351 218 25 service service NN en-wikipedia-org-9351 218 26 delivery delivery NN en-wikipedia-org-9351 218 27 " " '' en-wikipedia-org-9351 218 28 . . . en-wikipedia-org-9351 219 1 Academy Academy NNP en-wikipedia-org-9351 219 2 of of IN en-wikipedia-org-9351 219 3 Management Management NNP en-wikipedia-org-9351 219 4 Journal Journal NNP en-wikipedia-org-9351 219 5 . . . en-wikipedia-org-9351 220 1 46 46 CD en-wikipedia-org-9351 220 2 ( ( -LRB- en-wikipedia-org-9351 220 3 1 1 CD en-wikipedia-org-9351 220 4 ) ) -RRB- en-wikipedia-org-9351 220 5 : : : en-wikipedia-org-9351 220 6 86–96 86–96 LS en-wikipedia-org-9351 220 7 . . . en-wikipedia-org-9351 221 1 CiteSeerX CiteSeerX NNS en-wikipedia-org-9351 221 2   _SP en-wikipedia-org-9351 221 3 10.1.1.551.854 10.1.1.551.854 CD en-wikipedia-org-9351 221 4 . . . en-wikipedia-org-9351 221 5 doi:10.2307/30040678 doi:10.2307/30040678 FW en-wikipedia-org-9351 221 6 . . . en-wikipedia-org-9351 222 1 JSTOR JSTOR NNP en-wikipedia-org-9351 222 2   _SP en-wikipedia-org-9351 222 3 30040678 30040678 CD en-wikipedia-org-9351 222 4 . . . en-wikipedia-org-9351 223 1 ^ ^ NNP en-wikipedia-org-9351 223 2 Hülsheger Hülsheger NNP en-wikipedia-org-9351 223 3 , , , en-wikipedia-org-9351 223 4 U.R. U.R. NNP en-wikipedia-org-9351 224 1 ; ; : en-wikipedia-org-9351 224 2 Schewe Schewe NNP en-wikipedia-org-9351 224 3 , , , en-wikipedia-org-9351 224 4 A.F. A.F. NNP en-wikipedia-org-9351 225 1 ( ( -LRB- en-wikipedia-org-9351 225 2 2011 2011 CD en-wikipedia-org-9351 225 3 ) ) -RRB- en-wikipedia-org-9351 225 4 . . . en-wikipedia-org-9351 226 1 " " `` en-wikipedia-org-9351 226 2 On on IN en-wikipedia-org-9351 226 3 the the DT en-wikipedia-org-9351 226 4 costs cost NNS en-wikipedia-org-9351 226 5 and and CC en-wikipedia-org-9351 226 6 benefits benefit NNS en-wikipedia-org-9351 226 7 of of IN en-wikipedia-org-9351 226 8 emotional emotional JJ en-wikipedia-org-9351 226 9 labor labor NN en-wikipedia-org-9351 226 10 : : : en-wikipedia-org-9351 226 11 A a DT en-wikipedia-org-9351 226 12 meta meta JJ en-wikipedia-org-9351 226 13 - - HYPH en-wikipedia-org-9351 226 14 analysis analysis NN en-wikipedia-org-9351 226 15 of of IN en-wikipedia-org-9351 226 16 three three CD en-wikipedia-org-9351 226 17 decades decade NNS en-wikipedia-org-9351 226 18 of of IN en-wikipedia-org-9351 226 19 research research NN en-wikipedia-org-9351 226 20 " " '' en-wikipedia-org-9351 226 21 . . . en-wikipedia-org-9351 227 1 Journal Journal NNP en-wikipedia-org-9351 227 2 of of IN en-wikipedia-org-9351 227 3 Occupational Occupational NNP en-wikipedia-org-9351 227 4 Health Health NNP en-wikipedia-org-9351 227 5 Psychology Psychology NNP en-wikipedia-org-9351 227 6 . . . en-wikipedia-org-9351 228 1 16 16 CD en-wikipedia-org-9351 228 2 ( ( -LRB- en-wikipedia-org-9351 228 3 3 3 CD en-wikipedia-org-9351 228 4 ) ) -RRB- en-wikipedia-org-9351 228 5 : : : en-wikipedia-org-9351 228 6 361–389 361–389 CD en-wikipedia-org-9351 228 7 . . . en-wikipedia-org-9351 229 1 doi:10.1037 doi:10.1037 NNP en-wikipedia-org-9351 229 2 / / SYM en-wikipedia-org-9351 229 3 a0022876 a0022876 NNP en-wikipedia-org-9351 229 4 . . . en-wikipedia-org-9351 230 1 PMID PMID NNP en-wikipedia-org-9351 230 2   _SP en-wikipedia-org-9351 230 3 21728441 21728441 CD en-wikipedia-org-9351 230 4 . . . en-wikipedia-org-9351 231 1 ^ ^ NNP en-wikipedia-org-9351 231 2 Qi Qi NNP en-wikipedia-org-9351 231 3 , , , en-wikipedia-org-9351 231 4 Xingliang Xingliang NNP en-wikipedia-org-9351 231 5 ; ; : en-wikipedia-org-9351 231 6 Ji Ji NNP en-wikipedia-org-9351 231 7 , , , en-wikipedia-org-9351 231 8 Shuang Shuang NNP en-wikipedia-org-9351 231 9 ; ; : en-wikipedia-org-9351 231 10 Zhang Zhang NNP en-wikipedia-org-9351 231 11 , , , en-wikipedia-org-9351 231 12 Jing Jing NNP en-wikipedia-org-9351 231 13 ; ; : en-wikipedia-org-9351 231 14 Lu Lu NNP en-wikipedia-org-9351 231 15 , , , en-wikipedia-org-9351 231 16 Wanyong Wanyong NNP en-wikipedia-org-9351 231 17 ; ; : en-wikipedia-org-9351 231 18 Sluiter Sluiter NNP en-wikipedia-org-9351 231 19 , , , en-wikipedia-org-9351 231 20 Judith Judith NNP en-wikipedia-org-9351 231 21 K. K. NNP en-wikipedia-org-9351 231 22 ; ; : en-wikipedia-org-9351 231 23 Deng Deng NNP en-wikipedia-org-9351 231 24 , , , en-wikipedia-org-9351 231 25 Huihua Huihua NNP en-wikipedia-org-9351 231 26 ( ( -LRB- en-wikipedia-org-9351 231 27 2016 2016 CD en-wikipedia-org-9351 231 28 - - SYM en-wikipedia-org-9351 231 29 11 11 CD en-wikipedia-org-9351 231 30 - - HYPH en-wikipedia-org-9351 231 31 01 01 CD en-wikipedia-org-9351 231 32 ) ) -RRB- en-wikipedia-org-9351 231 33 . . . en-wikipedia-org-9351 232 1 " " `` en-wikipedia-org-9351 232 2 Correlation correlation NN en-wikipedia-org-9351 232 3 of of IN en-wikipedia-org-9351 232 4 emotional emotional JJ en-wikipedia-org-9351 232 5 labor labor NN en-wikipedia-org-9351 232 6 and and CC en-wikipedia-org-9351 232 7 cortisol cortisol NNP en-wikipedia-org-9351 232 8 concentration concentration NN en-wikipedia-org-9351 232 9 in in IN en-wikipedia-org-9351 232 10 hair hair NN en-wikipedia-org-9351 232 11 among among IN en-wikipedia-org-9351 232 12 female female JJ en-wikipedia-org-9351 232 13 kindergarten kindergarten NN en-wikipedia-org-9351 232 14 teachers teacher NNS en-wikipedia-org-9351 232 15 " " '' en-wikipedia-org-9351 232 16 . . . en-wikipedia-org-9351 233 1 International International NNP en-wikipedia-org-9351 233 2 Archives Archives NNPS en-wikipedia-org-9351 233 3 of of IN en-wikipedia-org-9351 233 4 Occupational Occupational NNP en-wikipedia-org-9351 233 5 and and CC en-wikipedia-org-9351 233 6 Environmental Environmental NNP en-wikipedia-org-9351 233 7 Health Health NNP en-wikipedia-org-9351 233 8 . . . en-wikipedia-org-9351 234 1 90 90 CD en-wikipedia-org-9351 234 2 ( ( -LRB- en-wikipedia-org-9351 234 3 1 1 CD en-wikipedia-org-9351 234 4 ) ) -RRB- en-wikipedia-org-9351 234 5 : : : en-wikipedia-org-9351 234 6 117–122 117–122 CD en-wikipedia-org-9351 234 7 . . . en-wikipedia-org-9351 235 1 doi:10.1007 doi:10.1007 NNP en-wikipedia-org-9351 235 2 / / SYM en-wikipedia-org-9351 235 3 s00420 s00420 NNP en-wikipedia-org-9351 235 4 - - HYPH en-wikipedia-org-9351 235 5 016 016 CD en-wikipedia-org-9351 235 6 - - HYPH en-wikipedia-org-9351 235 7 1179 1179 CD en-wikipedia-org-9351 235 8 - - HYPH en-wikipedia-org-9351 235 9 6 6 CD en-wikipedia-org-9351 235 10 . . . en-wikipedia-org-9351 236 1 ISSN issn NN en-wikipedia-org-9351 236 2   _SP en-wikipedia-org-9351 236 3 0340 0340 CD en-wikipedia-org-9351 236 4 - - HYPH en-wikipedia-org-9351 236 5 0131 0131 CD en-wikipedia-org-9351 236 6 . . . en-wikipedia-org-9351 237 1 PMID PMID NNP en-wikipedia-org-9351 237 2   _SP en-wikipedia-org-9351 237 3 27804039 27804039 CD en-wikipedia-org-9351 237 4 . . . en-wikipedia-org-9351 238 1 S2CID S2CID NNS en-wikipedia-org-9351 238 2   _SP en-wikipedia-org-9351 238 3 6128638 6128638 CD en-wikipedia-org-9351 238 4 . . . en-wikipedia-org-9351 239 1 ^ ^ NNP en-wikipedia-org-9351 239 2 Öngöre Öngöre NNP en-wikipedia-org-9351 239 3 , , , en-wikipedia-org-9351 239 4 Ö. Ö. NNP en-wikipedia-org-9351 240 1 ( ( -LRB- en-wikipedia-org-9351 240 2 2020 2020 CD en-wikipedia-org-9351 240 3 ) ) -RRB- en-wikipedia-org-9351 240 4 . . . en-wikipedia-org-9351 241 1 " " `` en-wikipedia-org-9351 241 2 Evaluating evaluate VBG en-wikipedia-org-9351 241 3 emotional emotional JJ en-wikipedia-org-9351 241 4 labor labor NN en-wikipedia-org-9351 241 5 : : : en-wikipedia-org-9351 241 6 A a DT en-wikipedia-org-9351 241 7 new new JJ en-wikipedia-org-9351 241 8 approach approach NN en-wikipedia-org-9351 241 9 " " '' en-wikipedia-org-9351 241 10 . . . en-wikipedia-org-9351 242 1 Global Global NNP en-wikipedia-org-9351 242 2 Business Business NNP en-wikipedia-org-9351 242 3 and and CC en-wikipedia-org-9351 242 4 Organizational Organizational NNP en-wikipedia-org-9351 242 5 Excellence Excellence NNP en-wikipedia-org-9351 242 6 . . . en-wikipedia-org-9351 243 1 39 39 CD en-wikipedia-org-9351 243 2 ( ( -LRB- en-wikipedia-org-9351 243 3 4 4 CD en-wikipedia-org-9351 243 4 ) ) -RRB- en-wikipedia-org-9351 243 5 : : : en-wikipedia-org-9351 243 6 35–44 35–44 LS en-wikipedia-org-9351 243 7 . . . en-wikipedia-org-9351 244 1 doi:10.1002 doi:10.1002 NNP en-wikipedia-org-9351 244 2 / / SYM en-wikipedia-org-9351 244 3 joe.22000 joe.22000 NN en-wikipedia-org-9351 244 4 . . . en-wikipedia-org-9351 245 1 ^ ^ NNP en-wikipedia-org-9351 245 2 a a DT en-wikipedia-org-9351 245 3 b b NN en-wikipedia-org-9351 245 4 c c NNP en-wikipedia-org-9351 245 5 d d NN en-wikipedia-org-9351 245 6 Sutton Sutton NNP en-wikipedia-org-9351 245 7 , , , en-wikipedia-org-9351 245 8 Robert Robert NNP en-wikipedia-org-9351 245 9 I. I. NNP en-wikipedia-org-9351 246 1 ( ( -LRB- en-wikipedia-org-9351 246 2 1991 1991 CD en-wikipedia-org-9351 246 3 ) ) -RRB- en-wikipedia-org-9351 246 4 . . . en-wikipedia-org-9351 247 1 " " `` en-wikipedia-org-9351 247 2 Maintaining maintain VBG en-wikipedia-org-9351 247 3 norms norm NNS en-wikipedia-org-9351 247 4 about about IN en-wikipedia-org-9351 247 5 expressed express VBD en-wikipedia-org-9351 247 6 emotions emotion NNS en-wikipedia-org-9351 247 7 : : : en-wikipedia-org-9351 247 8 The the DT en-wikipedia-org-9351 247 9 case case NN en-wikipedia-org-9351 247 10 of of IN en-wikipedia-org-9351 247 11 bill bill NN en-wikipedia-org-9351 247 12 collectors collector NNS en-wikipedia-org-9351 247 13 " " '' en-wikipedia-org-9351 247 14 . . . en-wikipedia-org-9351 248 1 Administrative Administrative NNP en-wikipedia-org-9351 248 2 Science Science NNP en-wikipedia-org-9351 248 3 Quarterly Quarterly NNP en-wikipedia-org-9351 248 4 . . . en-wikipedia-org-9351 249 1 36 36 CD en-wikipedia-org-9351 249 2 ( ( -LRB- en-wikipedia-org-9351 249 3 2 2 CD en-wikipedia-org-9351 249 4 ) ) -RRB- en-wikipedia-org-9351 249 5 : : : en-wikipedia-org-9351 249 6 245–268 245–268 CD en-wikipedia-org-9351 249 7 . . . en-wikipedia-org-9351 250 1 doi:10.2307/2393355 doi:10.2307/2393355 NNP en-wikipedia-org-9351 250 2 . . . en-wikipedia-org-9351 251 1 JSTOR JSTOR NNP en-wikipedia-org-9351 251 2   _SP en-wikipedia-org-9351 251 3 2393355 2393355 CD en-wikipedia-org-9351 251 4 . . . en-wikipedia-org-9351 252 1 ^ ^ NNP en-wikipedia-org-9351 252 2 Uttal Uttal NNP en-wikipedia-org-9351 252 3 , , , en-wikipedia-org-9351 252 4 Lynet Lynet NNP en-wikipedia-org-9351 252 5 ; ; : en-wikipedia-org-9351 252 6 Tuominen Tuominen NNP en-wikipedia-org-9351 252 7 , , , en-wikipedia-org-9351 252 8 Mary Mary NNP en-wikipedia-org-9351 252 9 ( ( -LRB- en-wikipedia-org-9351 252 10 1999 1999 CD en-wikipedia-org-9351 252 11 ) ) -RRB- en-wikipedia-org-9351 252 12 . . . en-wikipedia-org-9351 253 1 " " `` en-wikipedia-org-9351 253 2 Tenuous Tenuous NNP en-wikipedia-org-9351 253 3 Relationships Relationships NNPS en-wikipedia-org-9351 253 4 " " '' en-wikipedia-org-9351 253 5 . . . en-wikipedia-org-9351 254 1 Gender Gender NNP en-wikipedia-org-9351 254 2 & & CC en-wikipedia-org-9351 254 3 Society Society NNP en-wikipedia-org-9351 254 4 . . . en-wikipedia-org-9351 255 1 13 13 CD en-wikipedia-org-9351 255 2 ( ( -LRB- en-wikipedia-org-9351 255 3 6 6 CD en-wikipedia-org-9351 255 4 ) ) -RRB- en-wikipedia-org-9351 255 5 : : : en-wikipedia-org-9351 255 6 758–780 758–780 CD en-wikipedia-org-9351 255 7 . . . en-wikipedia-org-9351 256 1 doi:10.1177/089124399013006005 doi:10.1177/089124399013006005 NNP en-wikipedia-org-9351 256 2 . . . en-wikipedia-org-9351 257 1 ISSN issn NN en-wikipedia-org-9351 257 2   _SP en-wikipedia-org-9351 257 3 0891 0891 CD en-wikipedia-org-9351 257 4 - - SYM en-wikipedia-org-9351 257 5 2432 2432 CD en-wikipedia-org-9351 257 6 . . . en-wikipedia-org-9351 258 1 S2CID S2CID NNS en-wikipedia-org-9351 258 2   _SP en-wikipedia-org-9351 258 3 143196989 143196989 CD en-wikipedia-org-9351 258 4 . . . en-wikipedia-org-9351 259 1 ^ ^ NNP en-wikipedia-org-9351 259 2 a a DT en-wikipedia-org-9351 259 3 b b NNP en-wikipedia-org-9351 259 4 Vincent Vincent NNP en-wikipedia-org-9351 259 5 , , , en-wikipedia-org-9351 259 6 Carol Carol NNP en-wikipedia-org-9351 259 7 ; ; : en-wikipedia-org-9351 259 8 Braun Braun NNP en-wikipedia-org-9351 259 9 , , , en-wikipedia-org-9351 259 10 Annette Annette NNP en-wikipedia-org-9351 259 11 ( ( -LRB- en-wikipedia-org-9351 259 12 2012 2012 CD en-wikipedia-org-9351 259 13 - - HYPH en-wikipedia-org-9351 259 14 06 06 CD en-wikipedia-org-9351 259 15 - - HYPH en-wikipedia-org-9351 259 16 21 21 CD en-wikipedia-org-9351 259 17 ) ) -RRB- en-wikipedia-org-9351 259 18 . . . en-wikipedia-org-9351 260 1 " " `` en-wikipedia-org-9351 260 2 Being be VBG en-wikipedia-org-9351 260 3 ' ' `` en-wikipedia-org-9351 260 4 fun fun NN en-wikipedia-org-9351 260 5 ' ' '' en-wikipedia-org-9351 260 6 at at IN en-wikipedia-org-9351 260 7 work work NN en-wikipedia-org-9351 260 8 : : : en-wikipedia-org-9351 260 9 emotional emotional JJ en-wikipedia-org-9351 260 10 labour labour NN en-wikipedia-org-9351 260 11 , , , en-wikipedia-org-9351 260 12 class class NN en-wikipedia-org-9351 260 13 , , , en-wikipedia-org-9351 260 14 gender gender NN en-wikipedia-org-9351 260 15 and and CC en-wikipedia-org-9351 260 16 childcare childcare NN en-wikipedia-org-9351 260 17 " " '' en-wikipedia-org-9351 260 18 . . . en-wikipedia-org-9351 261 1 British British NNP en-wikipedia-org-9351 261 2 Educational Educational NNP en-wikipedia-org-9351 261 3 Research Research NNP en-wikipedia-org-9351 261 4 Journal Journal NNP en-wikipedia-org-9351 261 5 : : : en-wikipedia-org-9351 261 6 1–18 1–18 CD en-wikipedia-org-9351 261 7 . . . en-wikipedia-org-9351 262 1 doi:10.1080/01411926.2012.680433 doi:10.1080/01411926.2012.680433 NNP en-wikipedia-org-9351 262 2 . . . en-wikipedia-org-9351 263 1 ISSN issn NN en-wikipedia-org-9351 263 2   _SP en-wikipedia-org-9351 263 3 0141 0141 CD en-wikipedia-org-9351 263 4 - - SYM en-wikipedia-org-9351 263 5 1926 1926 CD en-wikipedia-org-9351 263 6 . . . en-wikipedia-org-9351 264 1 ^ ^ NNP en-wikipedia-org-9351 264 2 a a DT en-wikipedia-org-9351 264 3 b b NN en-wikipedia-org-9351 264 4 Andrew Andrew NNP en-wikipedia-org-9351 264 5 , , , en-wikipedia-org-9351 264 6 Yarrow Yarrow NNP en-wikipedia-org-9351 264 7 ( ( -LRB- en-wikipedia-org-9351 264 8 2015 2015 CD en-wikipedia-org-9351 264 9 - - SYM en-wikipedia-org-9351 264 10 07 07 CD en-wikipedia-org-9351 264 11 - - HYPH en-wikipedia-org-9351 264 12 04 04 CD en-wikipedia-org-9351 264 13 ) ) -RRB- en-wikipedia-org-9351 264 14 . . . en-wikipedia-org-9351 265 1 " " `` en-wikipedia-org-9351 265 2 ' ' `` en-wikipedia-org-9351 265 3 I -PRON- PRP en-wikipedia-org-9351 265 4 'm be VBP en-wikipedia-org-9351 265 5 strong strong JJ en-wikipedia-org-9351 265 6 within within IN en-wikipedia-org-9351 265 7 myself -PRON- PRP en-wikipedia-org-9351 265 8 ' ' '' en-wikipedia-org-9351 265 9 : : : en-wikipedia-org-9351 265 10 gender gender NN en-wikipedia-org-9351 265 11 , , , en-wikipedia-org-9351 265 12 class class NN en-wikipedia-org-9351 265 13 and and CC en-wikipedia-org-9351 265 14 emotional emotional JJ en-wikipedia-org-9351 265 15 capital capital NN en-wikipedia-org-9351 265 16 in in IN en-wikipedia-org-9351 265 17 childcare childcare NN en-wikipedia-org-9351 265 18 " " '' en-wikipedia-org-9351 265 19 . . . en-wikipedia-org-9351 266 1 British British NNP en-wikipedia-org-9351 266 2 Journal Journal NNP en-wikipedia-org-9351 266 3 of of IN en-wikipedia-org-9351 266 4 Sociology Sociology NNP en-wikipedia-org-9351 266 5 of of IN en-wikipedia-org-9351 266 6 Education Education NNP en-wikipedia-org-9351 266 7 . . . en-wikipedia-org-9351 267 1 36 36 CD en-wikipedia-org-9351 267 2 ( ( -LRB- en-wikipedia-org-9351 267 3 5 5 CD en-wikipedia-org-9351 267 4 ) ) -RRB- en-wikipedia-org-9351 267 5 : : : en-wikipedia-org-9351 267 6 651–668 651–668 CD en-wikipedia-org-9351 267 7 . . . en-wikipedia-org-9351 268 1 doi:10.1080/01425692.2013.835711 doi:10.1080/01425692.2013.835711 NNP en-wikipedia-org-9351 268 2 . . . en-wikipedia-org-9351 269 1 ISSN issn NN en-wikipedia-org-9351 269 2   _SP en-wikipedia-org-9351 269 3 0142 0142 CD en-wikipedia-org-9351 269 4 - - SYM en-wikipedia-org-9351 269 5 5692 5692 CD en-wikipedia-org-9351 269 6 . . . en-wikipedia-org-9351 270 1 S2CID S2CID NNS en-wikipedia-org-9351 270 2   _SP en-wikipedia-org-9351 270 3 144787371 144787371 CD en-wikipedia-org-9351 270 4 . . . en-wikipedia-org-9351 271 1 ^ ^ NNP en-wikipedia-org-9351 271 2 Lee Lee NNP en-wikipedia-org-9351 271 3 , , , en-wikipedia-org-9351 271 4 Raymond Raymond NNP en-wikipedia-org-9351 271 5 T. T. NNP en-wikipedia-org-9351 271 6 ; ; : en-wikipedia-org-9351 271 7 Brotheridge Brotheridge NNP en-wikipedia-org-9351 271 8 , , , en-wikipedia-org-9351 271 9 Céleste Céleste NNP en-wikipedia-org-9351 271 10 M. M. NNP en-wikipedia-org-9351 271 11 ( ( -LRB- en-wikipedia-org-9351 271 12 2011 2011 CD en-wikipedia-org-9351 271 13 - - SYM en-wikipedia-org-9351 271 14 08 08 CD en-wikipedia-org-9351 271 15 - - HYPH en-wikipedia-org-9351 271 16 16 16 CD en-wikipedia-org-9351 271 17 ) ) -RRB- en-wikipedia-org-9351 271 18 . . . en-wikipedia-org-9351 272 1 " " `` en-wikipedia-org-9351 272 2 Words word NNS en-wikipedia-org-9351 272 3 from from IN en-wikipedia-org-9351 272 4 the the DT en-wikipedia-org-9351 272 5 heart heart NN en-wikipedia-org-9351 272 6 speak speak VB en-wikipedia-org-9351 272 7 to to IN en-wikipedia-org-9351 272 8 the the DT en-wikipedia-org-9351 272 9 heart heart NN en-wikipedia-org-9351 272 10 " " '' en-wikipedia-org-9351 272 11 . . . en-wikipedia-org-9351 273 1 Career Career NNP en-wikipedia-org-9351 273 2 Development Development NNP en-wikipedia-org-9351 273 3 International International NNP en-wikipedia-org-9351 273 4 . . . en-wikipedia-org-9351 274 1 16 16 CD en-wikipedia-org-9351 274 2 ( ( -LRB- en-wikipedia-org-9351 274 3 4 4 CD en-wikipedia-org-9351 274 4 ) ) -RRB- en-wikipedia-org-9351 274 5 : : : en-wikipedia-org-9351 274 6 401–420 401–420 CD en-wikipedia-org-9351 274 7 . . . en-wikipedia-org-9351 275 1 doi:10.1108/13620431111158805 doi:10.1108/13620431111158805 NNP en-wikipedia-org-9351 275 2 . . . en-wikipedia-org-9351 276 1 ISSN issn NN en-wikipedia-org-9351 276 2   _SP en-wikipedia-org-9351 276 3 1362 1362 CD en-wikipedia-org-9351 276 4 - - SYM en-wikipedia-org-9351 276 5 0436 0436 CD en-wikipedia-org-9351 276 6 . . . en-wikipedia-org-9351 277 1 ^ ^ NNP en-wikipedia-org-9351 277 2 a a DT en-wikipedia-org-9351 277 3 b b NN en-wikipedia-org-9351 277 4 c c NN en-wikipedia-org-9351 277 5 Edwards Edwards NNP en-wikipedia-org-9351 277 6 , , , en-wikipedia-org-9351 277 7 Lisa Lisa NNP en-wikipedia-org-9351 277 8 Nyree Nyree NNP en-wikipedia-org-9351 277 9 ( ( -LRB- en-wikipedia-org-9351 277 10 2015 2015 CD en-wikipedia-org-9351 277 11 - - SYM en-wikipedia-org-9351 277 12 11 11 CD en-wikipedia-org-9351 277 13 - - SYM en-wikipedia-org-9351 277 14 26 26 CD en-wikipedia-org-9351 277 15 ) ) -RRB- en-wikipedia-org-9351 277 16 . . . en-wikipedia-org-9351 278 1 " " `` en-wikipedia-org-9351 278 2 Looking look VBG en-wikipedia-org-9351 278 3 after after IN en-wikipedia-org-9351 278 4 the the DT en-wikipedia-org-9351 278 5 teachers teacher NNS en-wikipedia-org-9351 278 6 : : : en-wikipedia-org-9351 278 7 exploring explore VBG en-wikipedia-org-9351 278 8 the the DT en-wikipedia-org-9351 278 9 emotional emotional JJ en-wikipedia-org-9351 278 10 labour labour NN en-wikipedia-org-9351 278 11 experienced experience VBN en-wikipedia-org-9351 278 12 by by IN en-wikipedia-org-9351 278 13 teachers teacher NNS en-wikipedia-org-9351 278 14 of of IN en-wikipedia-org-9351 278 15 looked look VBN en-wikipedia-org-9351 278 16 after after IN en-wikipedia-org-9351 278 17 children child NNS en-wikipedia-org-9351 278 18 " " '' en-wikipedia-org-9351 278 19 . . . en-wikipedia-org-9351 279 1 Educational educational JJ en-wikipedia-org-9351 279 2 Psychology psychology NN en-wikipedia-org-9351 279 3 in in IN en-wikipedia-org-9351 279 4 Practice Practice NNP en-wikipedia-org-9351 279 5 . . . en-wikipedia-org-9351 280 1 32 32 CD en-wikipedia-org-9351 280 2 ( ( -LRB- en-wikipedia-org-9351 280 3 1 1 CD en-wikipedia-org-9351 280 4 ) ) -RRB- en-wikipedia-org-9351 280 5 : : : en-wikipedia-org-9351 280 6 54–72 54–72 CD en-wikipedia-org-9351 280 7 . . . en-wikipedia-org-9351 281 1 doi:10.1080/02667363.2015.1112256 doi:10.1080/02667363.2015.1112256 NNP en-wikipedia-org-9351 281 2 . . . en-wikipedia-org-9351 282 1 ISSN issn NN en-wikipedia-org-9351 282 2   _SP en-wikipedia-org-9351 282 3 0266 0266 CD en-wikipedia-org-9351 282 4 - - SYM en-wikipedia-org-9351 282 5 7363 7363 CD en-wikipedia-org-9351 282 6 . . . en-wikipedia-org-9351 283 1 S2CID S2CID NNS en-wikipedia-org-9351 283 2   _SP en-wikipedia-org-9351 283 3 146163454 146163454 CD en-wikipedia-org-9351 283 4 . . . en-wikipedia-org-9351 284 1 ^ ^ NNP en-wikipedia-org-9351 284 2 Paules Paules NNP en-wikipedia-org-9351 284 3 , , , en-wikipedia-org-9351 284 4 G.F. G.F. NNP en-wikipedia-org-9351 284 5 ( ( -LRB- en-wikipedia-org-9351 284 6 1991 1991 CD en-wikipedia-org-9351 284 7 ) ) -RRB- en-wikipedia-org-9351 284 8 . . . en-wikipedia-org-9351 285 1 Dishing dish VBG en-wikipedia-org-9351 285 2 it -PRON- PRP en-wikipedia-org-9351 285 3 out out RP en-wikipedia-org-9351 285 4 : : : en-wikipedia-org-9351 285 5 power power NN en-wikipedia-org-9351 285 6 and and CC en-wikipedia-org-9351 285 7 resistance resistance NN en-wikipedia-org-9351 285 8 among among IN en-wikipedia-org-9351 285 9 waitresses waitress NNS en-wikipedia-org-9351 285 10 in in IN en-wikipedia-org-9351 285 11 a a DT en-wikipedia-org-9351 285 12 New New NNP en-wikipedia-org-9351 285 13 Jersey Jersey NNP en-wikipedia-org-9351 285 14 restaurant restaurant NN en-wikipedia-org-9351 285 15 . . . en-wikipedia-org-9351 286 1 Philadelphia Philadelphia NNP en-wikipedia-org-9351 286 2 , , , en-wikipedia-org-9351 286 3 PA pa NN en-wikipedia-org-9351 286 4 : : : en-wikipedia-org-9351 286 5 Temple Temple NNP en-wikipedia-org-9351 286 6 University University NNP en-wikipedia-org-9351 286 7 . . . en-wikipedia-org-9351 287 1 ISBN ISBN NNP en-wikipedia-org-9351 287 2   _SP en-wikipedia-org-9351 287 3 9780877228875 9780877228875 CD en-wikipedia-org-9351 287 4 . . . en-wikipedia-org-9351 288 1 ^ ^ NNP en-wikipedia-org-9351 288 2 a a DT en-wikipedia-org-9351 288 3 b b NNP en-wikipedia-org-9351 288 4 Bayard Bayard NNP en-wikipedia-org-9351 288 5 De De NNP en-wikipedia-org-9351 288 6 Volo Volo NNP en-wikipedia-org-9351 288 7 , , , en-wikipedia-org-9351 288 8 L L NNP en-wikipedia-org-9351 288 9 ( ( -LRB- en-wikipedia-org-9351 288 10 2003 2003 CD en-wikipedia-org-9351 288 11 ) ) -RRB- en-wikipedia-org-9351 288 12 . . . en-wikipedia-org-9351 289 1 " " `` en-wikipedia-org-9351 289 2 Service service NN en-wikipedia-org-9351 289 3 and and CC en-wikipedia-org-9351 289 4 surveillance surveillance NN en-wikipedia-org-9351 289 5 : : : en-wikipedia-org-9351 289 6 infrapolitics infrapolitic NNS en-wikipedia-org-9351 289 7 at at IN en-wikipedia-org-9351 289 8 work work NN en-wikipedia-org-9351 289 9 among among IN en-wikipedia-org-9351 289 10 casino casino NN en-wikipedia-org-9351 289 11 cocktail cocktail NN en-wikipedia-org-9351 289 12 waitresses waitress NNS en-wikipedia-org-9351 289 13 " " '' en-wikipedia-org-9351 289 14 . . . en-wikipedia-org-9351 290 1 Social Social NNP en-wikipedia-org-9351 290 2 Politics Politics NNPS en-wikipedia-org-9351 290 3 : : : en-wikipedia-org-9351 290 4 International International NNP en-wikipedia-org-9351 290 5 Studies Studies NNPS en-wikipedia-org-9351 290 6 in in IN en-wikipedia-org-9351 290 7 Gender Gender NNP en-wikipedia-org-9351 290 8 , , , en-wikipedia-org-9351 290 9 State State NNP en-wikipedia-org-9351 290 10 & & CC en-wikipedia-org-9351 290 11 Society Society NNP en-wikipedia-org-9351 290 12 . . . en-wikipedia-org-9351 291 1 10 10 CD en-wikipedia-org-9351 291 2 ( ( -LRB- en-wikipedia-org-9351 291 3 3 3 CD en-wikipedia-org-9351 291 4 ) ) -RRB- en-wikipedia-org-9351 291 5 : : : en-wikipedia-org-9351 291 6 346–376 346–376 CD en-wikipedia-org-9351 291 7 . . . en-wikipedia-org-9351 292 1 doi:10.1093 doi:10.1093 NNP en-wikipedia-org-9351 292 2 / / SYM en-wikipedia-org-9351 292 3 sp sp NNP en-wikipedia-org-9351 292 4 / / SYM en-wikipedia-org-9351 292 5 jxg019 jxg019 NNP en-wikipedia-org-9351 292 6 . . . en-wikipedia-org-9351 293 1 ^ ^ NNP en-wikipedia-org-9351 293 2 a a DT en-wikipedia-org-9351 293 3 b b NNP en-wikipedia-org-9351 293 4 c c NN en-wikipedia-org-9351 293 5 d d NN en-wikipedia-org-9351 293 6 e e NN en-wikipedia-org-9351 293 7 Leidner Leidner NNP en-wikipedia-org-9351 293 8 , , , en-wikipedia-org-9351 293 9 Robin Robin NNP en-wikipedia-org-9351 293 10 ( ( -LRB- en-wikipedia-org-9351 293 11 1993 1993 CD en-wikipedia-org-9351 293 12 - - SYM en-wikipedia-org-9351 293 13 08 08 CD en-wikipedia-org-9351 293 14 - - HYPH en-wikipedia-org-9351 293 15 04 04 CD en-wikipedia-org-9351 293 16 ) ) -RRB- en-wikipedia-org-9351 293 17 . . . en-wikipedia-org-9351 294 1 Fast fast JJ en-wikipedia-org-9351 294 2 food food NN en-wikipedia-org-9351 294 3 , , , en-wikipedia-org-9351 294 4 fast fast JJ en-wikipedia-org-9351 294 5 talk talk NN en-wikipedia-org-9351 294 6 : : : en-wikipedia-org-9351 294 7 service service NN en-wikipedia-org-9351 294 8 work work NN en-wikipedia-org-9351 294 9 and and CC en-wikipedia-org-9351 294 10 the the DT en-wikipedia-org-9351 294 11 routinization routinization NN en-wikipedia-org-9351 294 12 of of IN en-wikipedia-org-9351 294 13 everyday everyday JJ en-wikipedia-org-9351 294 14 life life NN en-wikipedia-org-9351 294 15 . . . en-wikipedia-org-9351 295 1 University University NNP en-wikipedia-org-9351 295 2 of of IN en-wikipedia-org-9351 295 3 California California NNP en-wikipedia-org-9351 295 4 Press Press NNP en-wikipedia-org-9351 295 5 . . . en-wikipedia-org-9351 296 1 ISBN ISBN NNP en-wikipedia-org-9351 296 2   _SP en-wikipedia-org-9351 296 3 9780520085008 9780520085008 CD en-wikipedia-org-9351 296 4 . . . en-wikipedia-org-9351 297 1 ^ ^ NNP en-wikipedia-org-9351 297 2 a a DT en-wikipedia-org-9351 297 3 b b NNP en-wikipedia-org-9351 297 4 Larson Larson NNP en-wikipedia-org-9351 297 5 , , , en-wikipedia-org-9351 297 6 E.B. E.B. NNP en-wikipedia-org-9351 298 1 ; ; : en-wikipedia-org-9351 298 2 Yao Yao NNP en-wikipedia-org-9351 298 3 , , , en-wikipedia-org-9351 298 4 X. X. NNP en-wikipedia-org-9351 299 1 ( ( -LRB- en-wikipedia-org-9351 299 2 2005 2005 CD en-wikipedia-org-9351 299 3 ) ) -RRB- en-wikipedia-org-9351 299 4 . . . en-wikipedia-org-9351 300 1 " " `` en-wikipedia-org-9351 300 2 Clinical clinical JJ en-wikipedia-org-9351 300 3 empathy empathy NN en-wikipedia-org-9351 300 4 as as IN en-wikipedia-org-9351 300 5 emotional emotional JJ en-wikipedia-org-9351 300 6 labor labor NN en-wikipedia-org-9351 300 7 in in IN en-wikipedia-org-9351 300 8 the the DT en-wikipedia-org-9351 300 9 patient patient JJ en-wikipedia-org-9351 300 10 - - HYPH en-wikipedia-org-9351 300 11 physician physician NN en-wikipedia-org-9351 300 12 relationship relationship NN en-wikipedia-org-9351 300 13 " " '' en-wikipedia-org-9351 300 14 . . . en-wikipedia-org-9351 301 1 The the DT en-wikipedia-org-9351 301 2 Journal Journal NNP en-wikipedia-org-9351 301 3 of of IN en-wikipedia-org-9351 301 4 the the DT en-wikipedia-org-9351 301 5 American American NNP en-wikipedia-org-9351 301 6 Medical Medical NNP en-wikipedia-org-9351 301 7 Association Association NNP en-wikipedia-org-9351 301 8 . . . en-wikipedia-org-9351 302 1 293 293 CD en-wikipedia-org-9351 302 2 ( ( -LRB- en-wikipedia-org-9351 302 3 9 9 CD en-wikipedia-org-9351 302 4 ) ) -RRB- en-wikipedia-org-9351 302 5 : : : en-wikipedia-org-9351 302 6 1100–1106 1100–1106 ADD en-wikipedia-org-9351 302 7 . . . en-wikipedia-org-9351 303 1 doi:10.1001 doi:10.1001 NNP en-wikipedia-org-9351 303 2 / / SYM en-wikipedia-org-9351 303 3 jama.293.9.1100 jama.293.9.1100 NNP en-wikipedia-org-9351 303 4 . . . en-wikipedia-org-9351 304 1 PMID PMID NNP en-wikipedia-org-9351 304 2   _SP en-wikipedia-org-9351 304 3 15741532 15741532 CD en-wikipedia-org-9351 304 4 . . . en-wikipedia-org-9351 305 1 ^ ^ NNP en-wikipedia-org-9351 305 2 a a DT en-wikipedia-org-9351 305 3 b b NNP en-wikipedia-org-9351 305 4 c c NN en-wikipedia-org-9351 305 5 Martin Martin NNP en-wikipedia-org-9351 305 6 , , , en-wikipedia-org-9351 305 7 S.E. S.E. NNP en-wikipedia-org-9351 306 1 ( ( -LRB- en-wikipedia-org-9351 306 2 1999 1999 CD en-wikipedia-org-9351 306 3 ) ) -RRB- en-wikipedia-org-9351 306 4 . . . en-wikipedia-org-9351 307 1 " " `` en-wikipedia-org-9351 307 2 Police police NN en-wikipedia-org-9351 307 3 force force NN en-wikipedia-org-9351 307 4 or or CC en-wikipedia-org-9351 307 5 police police NN en-wikipedia-org-9351 307 6 service service NN en-wikipedia-org-9351 307 7 ? ? . en-wikipedia-org-9351 308 1 Gender gender NN en-wikipedia-org-9351 308 2 and and CC en-wikipedia-org-9351 308 3 emotional emotional JJ en-wikipedia-org-9351 308 4 labor labor NN en-wikipedia-org-9351 308 5 " " '' en-wikipedia-org-9351 308 6 . . . en-wikipedia-org-9351 309 1 The the DT en-wikipedia-org-9351 309 2 Annals Annals NNPS en-wikipedia-org-9351 309 3 of of IN en-wikipedia-org-9351 309 4 the the DT en-wikipedia-org-9351 309 5 American American NNP en-wikipedia-org-9351 309 6 Academy Academy NNP en-wikipedia-org-9351 309 7 of of IN en-wikipedia-org-9351 309 8 Political Political NNP en-wikipedia-org-9351 309 9 and and CC en-wikipedia-org-9351 309 10 Social Social NNP en-wikipedia-org-9351 309 11 Science Science NNP en-wikipedia-org-9351 309 12 . . . en-wikipedia-org-9351 310 1 561 561 CD en-wikipedia-org-9351 310 2 ( ( -LRB- en-wikipedia-org-9351 310 3 1 1 CD en-wikipedia-org-9351 310 4 ) ) -RRB- en-wikipedia-org-9351 310 5 : : : en-wikipedia-org-9351 310 6 111–126 111–126 CD en-wikipedia-org-9351 310 7 . . . en-wikipedia-org-9351 311 1 doi:10.1177/000271629956100108 doi:10.1177/000271629956100108 NNP en-wikipedia-org-9351 311 2 . . . en-wikipedia-org-9351 312 1 JSTOR JSTOR NNP en-wikipedia-org-9351 312 2   _SP en-wikipedia-org-9351 312 3 1049285 1049285 CD en-wikipedia-org-9351 312 4 . . . en-wikipedia-org-9351 313 1 S2CID S2CID NNS en-wikipedia-org-9351 313 2   _SP en-wikipedia-org-9351 313 3 145400449 145400449 CD en-wikipedia-org-9351 313 4 . . . en-wikipedia-org-9351 314 1 ^ ^ NNP en-wikipedia-org-9351 314 2 Guy Guy NNP en-wikipedia-org-9351 314 3 , , , en-wikipedia-org-9351 314 4 Mary Mary NNP en-wikipedia-org-9351 314 5 ; ; : en-wikipedia-org-9351 314 6 Newman Newman NNP en-wikipedia-org-9351 314 7 , , , en-wikipedia-org-9351 314 8 Meredith Meredith NNP en-wikipedia-org-9351 314 9 ; ; : en-wikipedia-org-9351 314 10 Mastracci Mastracci NNP en-wikipedia-org-9351 314 11 , , , en-wikipedia-org-9351 314 12 Sharon Sharon NNP en-wikipedia-org-9351 314 13 ( ( -LRB- en-wikipedia-org-9351 314 14 2008 2008 CD en-wikipedia-org-9351 314 15 ) ) -RRB- en-wikipedia-org-9351 314 16 . . . en-wikipedia-org-9351 315 1 Emotional Emotional NNP en-wikipedia-org-9351 315 2 Labor- Labor- NNP en-wikipedia-org-9351 315 3 Putting put VBG en-wikipedia-org-9351 315 4 the the DT en-wikipedia-org-9351 315 5 Service Service NNP en-wikipedia-org-9351 315 6 in in IN en-wikipedia-org-9351 315 7 Public Public NNP en-wikipedia-org-9351 315 8 Service Service NNP en-wikipedia-org-9351 315 9 . . . en-wikipedia-org-9351 316 1 New New NNP en-wikipedia-org-9351 316 2 York York NNP en-wikipedia-org-9351 316 3 : : : en-wikipedia-org-9351 316 4 M.E. M.E. NNP en-wikipedia-org-9351 317 1 Sharpe Sharpe NNS en-wikipedia-org-9351 317 2 . . . en-wikipedia-org-9351 318 1 pp pp NNP en-wikipedia-org-9351 318 2 . . . en-wikipedia-org-9351 319 1 6–7 6–7 XX en-wikipedia-org-9351 319 2 . . . en-wikipedia-org-9351 320 1 ISBN ISBN NNP en-wikipedia-org-9351 320 2   _SP en-wikipedia-org-9351 320 3 978 978 CD en-wikipedia-org-9351 320 4 - - HYPH en-wikipedia-org-9351 320 5 0 0 CD en-wikipedia-org-9351 320 6 - - HYPH en-wikipedia-org-9351 320 7 7656 7656 CD en-wikipedia-org-9351 320 8 - - HYPH en-wikipedia-org-9351 320 9 2117 2117 CD en-wikipedia-org-9351 320 10 - - SYM en-wikipedia-org-9351 320 11 7 7 CD en-wikipedia-org-9351 320 12 . . . en-wikipedia-org-9351 321 1 ^ ^ NNP en-wikipedia-org-9351 321 2 Mastracci Mastracci NNP en-wikipedia-org-9351 321 3 , , , en-wikipedia-org-9351 321 4 Sharron Sharron NNP en-wikipedia-org-9351 321 5 H. H. NNP en-wikipedia-org-9351 321 6 ( ( -LRB- en-wikipedia-org-9351 321 7 2012 2012 CD en-wikipedia-org-9351 321 8 ) ) -RRB- en-wikipedia-org-9351 321 9 . . . en-wikipedia-org-9351 322 1 Emotional Emotional NNP en-wikipedia-org-9351 322 2 Labor Labor NNP en-wikipedia-org-9351 322 3 and and CC en-wikipedia-org-9351 322 4 Crisis Crisis NNP en-wikipedia-org-9351 322 5 Response Response NNP en-wikipedia-org-9351 322 6 , , , en-wikipedia-org-9351 322 7 Working work VBG en-wikipedia-org-9351 322 8 on on IN en-wikipedia-org-9351 322 9 a a DT en-wikipedia-org-9351 322 10 Razor Razor NNP en-wikipedia-org-9351 322 11 's 's POS en-wikipedia-org-9351 322 12 Edge edge NN en-wikipedia-org-9351 322 13 . . . en-wikipedia-org-9351 323 1 Armonk Armonk NNP en-wikipedia-org-9351 323 2 , , , en-wikipedia-org-9351 323 3 New New NNP en-wikipedia-org-9351 323 4 York York NNP en-wikipedia-org-9351 323 5 : : : en-wikipedia-org-9351 323 6 M.E. M.E. NNP en-wikipedia-org-9351 324 1 Sharpe Sharpe NNS en-wikipedia-org-9351 324 2 . . . en-wikipedia-org-9351 325 1 pp pp NNP en-wikipedia-org-9351 325 2 . . . en-wikipedia-org-9351 326 1 20–36 20–36 LS en-wikipedia-org-9351 326 2 . . . en-wikipedia-org-9351 327 1 ^ ^ NNP en-wikipedia-org-9351 327 2 Guy Guy NNP en-wikipedia-org-9351 327 3 , , , en-wikipedia-org-9351 327 4 Mary Mary NNP en-wikipedia-org-9351 327 5 ; ; : en-wikipedia-org-9351 327 6 Newman Newman NNP en-wikipedia-org-9351 327 7 , , , en-wikipedia-org-9351 327 8 Meredith Meredith NNP en-wikipedia-org-9351 327 9 ; ; : en-wikipedia-org-9351 327 10 Mastracci Mastracci NNP en-wikipedia-org-9351 327 11 , , , en-wikipedia-org-9351 327 12 Sharon Sharon NNP en-wikipedia-org-9351 327 13 ( ( -LRB- en-wikipedia-org-9351 327 14 2008 2008 CD en-wikipedia-org-9351 327 15 ) ) -RRB- en-wikipedia-org-9351 327 16 . . . en-wikipedia-org-9351 328 1 Emotional Emotional NNP en-wikipedia-org-9351 328 2 Labor- Labor- NNP en-wikipedia-org-9351 328 3 Putting put VBG en-wikipedia-org-9351 328 4 the the DT en-wikipedia-org-9351 328 5 Service Service NNP en-wikipedia-org-9351 328 6 in in IN en-wikipedia-org-9351 328 7 Public Public NNP en-wikipedia-org-9351 328 8 Service Service NNP en-wikipedia-org-9351 328 9 . . . en-wikipedia-org-9351 329 1 New New NNP en-wikipedia-org-9351 329 2 York York NNP en-wikipedia-org-9351 329 3 : : : en-wikipedia-org-9351 329 4 M.E. M.E. NNP en-wikipedia-org-9351 330 1 Sharpe Sharpe NNS en-wikipedia-org-9351 330 2 . . . en-wikipedia-org-9351 331 1 pp pp NNP en-wikipedia-org-9351 331 2 . . . en-wikipedia-org-9351 332 1 63 63 CD en-wikipedia-org-9351 332 2 . . . en-wikipedia-org-9351 333 1 ISBN ISBN NNP en-wikipedia-org-9351 333 2   _SP en-wikipedia-org-9351 333 3 978 978 CD en-wikipedia-org-9351 333 4 - - HYPH en-wikipedia-org-9351 333 5 0 0 CD en-wikipedia-org-9351 333 6 - - HYPH en-wikipedia-org-9351 333 7 7656 7656 CD en-wikipedia-org-9351 333 8 - - HYPH en-wikipedia-org-9351 333 9 2117 2117 CD en-wikipedia-org-9351 333 10 - - SYM en-wikipedia-org-9351 333 11 7 7 CD en-wikipedia-org-9351 333 12 . . . en-wikipedia-org-9351 334 1 ^ ^ NNP en-wikipedia-org-9351 334 2 Guy Guy NNP en-wikipedia-org-9351 334 3 , , , en-wikipedia-org-9351 334 4 Mary Mary NNP en-wikipedia-org-9351 334 5 ; ; : en-wikipedia-org-9351 334 6 Newman Newman NNP en-wikipedia-org-9351 334 7 , , , en-wikipedia-org-9351 334 8 Meredith Meredith NNP en-wikipedia-org-9351 334 9 ; ; : en-wikipedia-org-9351 334 10 Mastracci Mastracci NNP en-wikipedia-org-9351 334 11 , , , en-wikipedia-org-9351 334 12 Sharon Sharon NNP en-wikipedia-org-9351 334 13 ( ( -LRB- en-wikipedia-org-9351 334 14 2008 2008 CD en-wikipedia-org-9351 334 15 ) ) -RRB- en-wikipedia-org-9351 334 16 . . . en-wikipedia-org-9351 335 1 Emotional Emotional NNP en-wikipedia-org-9351 335 2 Labor- Labor- NNP en-wikipedia-org-9351 335 3 Putting put VBG en-wikipedia-org-9351 335 4 the the DT en-wikipedia-org-9351 335 5 Service Service NNP en-wikipedia-org-9351 335 6 in in IN en-wikipedia-org-9351 335 7 Public Public NNP en-wikipedia-org-9351 335 8 Service Service NNP en-wikipedia-org-9351 335 9 . . . en-wikipedia-org-9351 336 1 New New NNP en-wikipedia-org-9351 336 2 York York NNP en-wikipedia-org-9351 336 3 : : : en-wikipedia-org-9351 336 4 M.E. M.E. NNP en-wikipedia-org-9351 337 1 Sharpe Sharpe NNS en-wikipedia-org-9351 337 2 . . . en-wikipedia-org-9351 338 1 pp pp NNP en-wikipedia-org-9351 338 2 . . . en-wikipedia-org-9351 339 1 64–65 64–65 LS en-wikipedia-org-9351 339 2 . . . en-wikipedia-org-9351 340 1 ISBN ISBN NNP en-wikipedia-org-9351 340 2   _SP en-wikipedia-org-9351 340 3 978 978 CD en-wikipedia-org-9351 340 4 - - HYPH en-wikipedia-org-9351 340 5 0 0 CD en-wikipedia-org-9351 340 6 - - HYPH en-wikipedia-org-9351 340 7 7656 7656 CD en-wikipedia-org-9351 340 8 - - HYPH en-wikipedia-org-9351 340 9 2117 2117 CD en-wikipedia-org-9351 340 10 - - SYM en-wikipedia-org-9351 340 11 7 7 CD en-wikipedia-org-9351 340 12 . . . en-wikipedia-org-9351 341 1 ^ ^ NNP en-wikipedia-org-9351 341 2 a a DT en-wikipedia-org-9351 341 3 b b NNP en-wikipedia-org-9351 341 4 c c NN en-wikipedia-org-9351 341 5 Macdonald Macdonald NNP en-wikipedia-org-9351 341 6 , , , en-wikipedia-org-9351 341 7 Cameron Cameron NNP en-wikipedia-org-9351 341 8 L. L. NNP en-wikipedia-org-9351 341 9 ; ; : en-wikipedia-org-9351 341 10 Sirianni Sirianni NNP en-wikipedia-org-9351 341 11 , , , en-wikipedia-org-9351 341 12 Carmen Carmen NNP en-wikipedia-org-9351 341 13 ( ( -LRB- en-wikipedia-org-9351 341 14 1996 1996 CD en-wikipedia-org-9351 341 15 ) ) -RRB- en-wikipedia-org-9351 341 16 , , , en-wikipedia-org-9351 341 17 " " `` en-wikipedia-org-9351 341 18 The the DT en-wikipedia-org-9351 341 19 service service NN en-wikipedia-org-9351 341 20 society society NN en-wikipedia-org-9351 341 21 and and CC en-wikipedia-org-9351 341 22 the the DT en-wikipedia-org-9351 341 23 changing change VBG en-wikipedia-org-9351 341 24 experience experience NN en-wikipedia-org-9351 341 25 of of IN en-wikipedia-org-9351 341 26 work work NN en-wikipedia-org-9351 341 27 " " '' en-wikipedia-org-9351 341 28 , , , en-wikipedia-org-9351 341 29 in in IN en-wikipedia-org-9351 341 30 Macdonald Macdonald NNP en-wikipedia-org-9351 341 31 , , , en-wikipedia-org-9351 341 32 Cameron Cameron NNP en-wikipedia-org-9351 341 33 L. L. NNP en-wikipedia-org-9351 341 34 ; ; : en-wikipedia-org-9351 341 35 Sirianni Sirianni NNP en-wikipedia-org-9351 341 36 , , , en-wikipedia-org-9351 341 37 Carmen Carmen NNP en-wikipedia-org-9351 341 38 ( ( -LRB- en-wikipedia-org-9351 341 39 eds eds XX en-wikipedia-org-9351 341 40 . . . en-wikipedia-org-9351 342 1 ) ) -RRB- en-wikipedia-org-9351 342 2 , , , en-wikipedia-org-9351 342 3 In in IN en-wikipedia-org-9351 342 4 working work VBG en-wikipedia-org-9351 342 5 in in IN en-wikipedia-org-9351 342 6 the the DT en-wikipedia-org-9351 342 7 service service NN en-wikipedia-org-9351 342 8 society society NN en-wikipedia-org-9351 342 9 , , , en-wikipedia-org-9351 342 10 Temple Temple NNP en-wikipedia-org-9351 342 11 University University NNP en-wikipedia-org-9351 342 12 Press Press NNP en-wikipedia-org-9351 342 13 , , , en-wikipedia-org-9351 342 14 pp pp NNP en-wikipedia-org-9351 342 15 . . . en-wikipedia-org-9351 343 1 1–28 1–28 CD en-wikipedia-org-9351 343 2 , , , en-wikipedia-org-9351 343 3 ISBN ISBN NNP en-wikipedia-org-9351 343 4   _SP en-wikipedia-org-9351 343 5 978 978 CD en-wikipedia-org-9351 343 6 - - HYPH en-wikipedia-org-9351 343 7 1 1 CD en-wikipedia-org-9351 343 8 - - HYPH en-wikipedia-org-9351 343 9 56639 56639 CD en-wikipedia-org-9351 343 10 - - HYPH en-wikipedia-org-9351 343 11 480 480 CD en-wikipedia-org-9351 343 12 - - HYPH en-wikipedia-org-9351 343 13 2 2 CD en-wikipedia-org-9351 343 14 . . . en-wikipedia-org-9351 344 1 ^ ^ NNP en-wikipedia-org-9351 344 2 Guy Guy NNP en-wikipedia-org-9351 344 3 , , , en-wikipedia-org-9351 344 4 Mary Mary NNP en-wikipedia-org-9351 344 5 Ellen Ellen NNP en-wikipedia-org-9351 344 6 ; ; : en-wikipedia-org-9351 344 7 Newman Newman NNP en-wikipedia-org-9351 344 8 , , , en-wikipedia-org-9351 344 9 Meredith Meredith NNP en-wikipedia-org-9351 344 10 A. A. NNP en-wikipedia-org-9351 345 1 ( ( -LRB- en-wikipedia-org-9351 345 2 2004 2004 CD en-wikipedia-org-9351 345 3 ) ) -RRB- en-wikipedia-org-9351 345 4 . . . en-wikipedia-org-9351 346 1 " " `` en-wikipedia-org-9351 346 2 Women woman NNS en-wikipedia-org-9351 346 3 's 's POS en-wikipedia-org-9351 346 4 jobs job NNS en-wikipedia-org-9351 346 5 , , , en-wikipedia-org-9351 346 6 men man NNS en-wikipedia-org-9351 346 7 's 's POS en-wikipedia-org-9351 346 8 jobs job NNS en-wikipedia-org-9351 346 9 : : : en-wikipedia-org-9351 346 10 sex sex NN en-wikipedia-org-9351 346 11 segregation segregation NN en-wikipedia-org-9351 346 12 and and CC en-wikipedia-org-9351 346 13 emotional emotional JJ en-wikipedia-org-9351 346 14 labor labor NN en-wikipedia-org-9351 346 15 " " '' en-wikipedia-org-9351 346 16 . . . en-wikipedia-org-9351 347 1 Public Public NNP en-wikipedia-org-9351 347 2 Administration Administration NNP en-wikipedia-org-9351 347 3 Review Review NNP en-wikipedia-org-9351 347 4 . . . en-wikipedia-org-9351 348 1 64 64 CD en-wikipedia-org-9351 348 2 ( ( -LRB- en-wikipedia-org-9351 348 3 3 3 CD en-wikipedia-org-9351 348 4 ) ) -RRB- en-wikipedia-org-9351 348 5 : : : en-wikipedia-org-9351 348 6 289–298 289–298 CD en-wikipedia-org-9351 348 7 . . . en-wikipedia-org-9351 349 1 doi:10.1111 doi:10.1111 NNP en-wikipedia-org-9351 349 2 / / SYM en-wikipedia-org-9351 349 3 j.1540 j.1540 NNP en-wikipedia-org-9351 349 4 - - HYPH en-wikipedia-org-9351 349 5 6210.2004.00373.x 6210.2004.00373.x CD en-wikipedia-org-9351 349 6 . . . en-wikipedia-org-9351 350 1 ^ ^ NNP en-wikipedia-org-9351 350 2 Pugh Pugh NNP en-wikipedia-org-9351 350 3 , , , en-wikipedia-org-9351 350 4 S.D. S.D. NNP en-wikipedia-org-9351 351 1 ( ( -LRB- en-wikipedia-org-9351 351 2 2001 2001 CD en-wikipedia-org-9351 351 3 ) ) -RRB- en-wikipedia-org-9351 351 4 . . . en-wikipedia-org-9351 352 1 " " `` en-wikipedia-org-9351 352 2 Service service NN en-wikipedia-org-9351 352 3 with with IN en-wikipedia-org-9351 352 4 a a DT en-wikipedia-org-9351 352 5 smile smile NN en-wikipedia-org-9351 352 6 : : : en-wikipedia-org-9351 352 7 emotional emotional JJ en-wikipedia-org-9351 352 8 contagion contagion NN en-wikipedia-org-9351 352 9 in in IN en-wikipedia-org-9351 352 10 the the DT en-wikipedia-org-9351 352 11 service service NN en-wikipedia-org-9351 352 12 encounter encounter NN en-wikipedia-org-9351 352 13 " " '' en-wikipedia-org-9351 352 14 . . . en-wikipedia-org-9351 353 1 Academy Academy NNP en-wikipedia-org-9351 353 2 of of IN en-wikipedia-org-9351 353 3 Management Management NNP en-wikipedia-org-9351 353 4 Journal Journal NNP en-wikipedia-org-9351 353 5 . . . en-wikipedia-org-9351 354 1 44 44 CD en-wikipedia-org-9351 354 2 ( ( -LRB- en-wikipedia-org-9351 354 3 5 5 CD en-wikipedia-org-9351 354 4 ) ) -RRB- en-wikipedia-org-9351 354 5 : : : en-wikipedia-org-9351 354 6 1018–1027 1018–1027 CD en-wikipedia-org-9351 354 7 . . . en-wikipedia-org-9351 355 1 CiteSeerX CiteSeerX NNS en-wikipedia-org-9351 355 2   _SP en-wikipedia-org-9351 355 3 10.1.1.496.1825 10.1.1.496.1825 CD en-wikipedia-org-9351 355 4 . . . en-wikipedia-org-9351 355 5 doi:10.2307/3069445 doi:10.2307/3069445 NNS en-wikipedia-org-9351 355 6 . . . en-wikipedia-org-9351 356 1 JSTOR JSTOR NNP en-wikipedia-org-9351 356 2   _SP en-wikipedia-org-9351 356 3 3069445 3069445 CD en-wikipedia-org-9351 356 4 . . . en-wikipedia-org-9351 357 1 ^ ^ NNP en-wikipedia-org-9351 357 2 Parasuraman Parasuraman NNP en-wikipedia-org-9351 357 3 , , , en-wikipedia-org-9351 357 4 A. A. NNP en-wikipedia-org-9351 357 5 ; ; : en-wikipedia-org-9351 357 6 Zeithaml Zeithaml NNP en-wikipedia-org-9351 357 7 , , , en-wikipedia-org-9351 357 8 V.A. V.A. NNP en-wikipedia-org-9351 358 1 ; ; : en-wikipedia-org-9351 358 2 Berry Berry NNP en-wikipedia-org-9351 358 3 , , , en-wikipedia-org-9351 358 4 L.L. L.L. NNP en-wikipedia-org-9351 359 1 ( ( -LRB- en-wikipedia-org-9351 359 2 Spring Spring NNP en-wikipedia-org-9351 359 3 1988 1988 CD en-wikipedia-org-9351 359 4 ) ) -RRB- en-wikipedia-org-9351 359 5 . . . en-wikipedia-org-9351 360 1 " " `` en-wikipedia-org-9351 360 2 SERVQUAL servqual NN en-wikipedia-org-9351 360 3 : : : en-wikipedia-org-9351 360 4 a a DT en-wikipedia-org-9351 360 5 multiple multiple JJ en-wikipedia-org-9351 360 6 - - HYPH en-wikipedia-org-9351 360 7 item item NN en-wikipedia-org-9351 360 8 scale scale NN en-wikipedia-org-9351 360 9 for for IN en-wikipedia-org-9351 360 10 measuring measure VBG en-wikipedia-org-9351 360 11 customer customer NN en-wikipedia-org-9351 360 12 perceptions perception NNS en-wikipedia-org-9351 360 13 of of IN en-wikipedia-org-9351 360 14 service service NN en-wikipedia-org-9351 360 15 quality quality NN en-wikipedia-org-9351 360 16 " " '' en-wikipedia-org-9351 360 17 ( ( -LRB- en-wikipedia-org-9351 360 18 PDF PDF NNP en-wikipedia-org-9351 360 19 ) ) -RRB- en-wikipedia-org-9351 360 20 . . . en-wikipedia-org-9351 361 1 Journal Journal NNP en-wikipedia-org-9351 361 2 of of IN en-wikipedia-org-9351 361 3 Retailing Retailing NNP en-wikipedia-org-9351 361 4 . . . en-wikipedia-org-9351 362 1 64 64 CD en-wikipedia-org-9351 362 2 ( ( -LRB- en-wikipedia-org-9351 362 3 1 1 CD en-wikipedia-org-9351 362 4 ) ) -RRB- en-wikipedia-org-9351 362 5 : : : en-wikipedia-org-9351 362 6 12–40 12–40 CD en-wikipedia-org-9351 362 7 . . . en-wikipedia-org-9351 363 1 Archived archived JJ en-wikipedia-org-9351 363 2 from from IN en-wikipedia-org-9351 363 3 the the DT en-wikipedia-org-9351 363 4 original original JJ en-wikipedia-org-9351 363 5 ( ( -LRB- en-wikipedia-org-9351 363 6 PDF PDF NNP en-wikipedia-org-9351 363 7 ) ) -RRB- en-wikipedia-org-9351 363 8 on on IN en-wikipedia-org-9351 363 9 2016 2016 CD en-wikipedia-org-9351 363 10 - - HYPH en-wikipedia-org-9351 363 11 03 03 CD en-wikipedia-org-9351 363 12 - - HYPH en-wikipedia-org-9351 363 13 04 04 CD en-wikipedia-org-9351 363 14 . . . en-wikipedia-org-9351 364 1 ^ ^ NNP en-wikipedia-org-9351 364 2 Brotheridge Brotheridge NNP en-wikipedia-org-9351 364 3 , , , en-wikipedia-org-9351 364 4 C. C. NNP en-wikipedia-org-9351 364 5 M. M. NNP en-wikipedia-org-9351 364 6 ; ; : en-wikipedia-org-9351 364 7 Grandey Grandey NNP en-wikipedia-org-9351 364 8 , , , en-wikipedia-org-9351 364 9 A. a. NN en-wikipedia-org-9351 365 1 A. A. NNP en-wikipedia-org-9351 366 1 ( ( -LRB- en-wikipedia-org-9351 366 2 2002 2002 CD en-wikipedia-org-9351 366 3 ) ) -RRB- en-wikipedia-org-9351 366 4 . . . en-wikipedia-org-9351 367 1 " " `` en-wikipedia-org-9351 367 2 Emotional emotional JJ en-wikipedia-org-9351 367 3 labor labor NN en-wikipedia-org-9351 367 4 and and CC en-wikipedia-org-9351 367 5 burnout burnout NN en-wikipedia-org-9351 367 6 : : : en-wikipedia-org-9351 367 7 Comparing compare VBG en-wikipedia-org-9351 367 8 two two CD en-wikipedia-org-9351 367 9 perspectives perspective NNS en-wikipedia-org-9351 367 10 of of IN en-wikipedia-org-9351 367 11 people people NNS en-wikipedia-org-9351 367 12 work work VBP en-wikipedia-org-9351 367 13 " " '' en-wikipedia-org-9351 367 14 . . . en-wikipedia-org-9351 368 1 Journal Journal NNP en-wikipedia-org-9351 368 2 of of IN en-wikipedia-org-9351 368 3 Vocational Vocational NNP en-wikipedia-org-9351 368 4 Behavior Behavior NNP en-wikipedia-org-9351 368 5 . . . en-wikipedia-org-9351 369 1 60 60 CD en-wikipedia-org-9351 369 2 : : SYM en-wikipedia-org-9351 369 3 17–39 17–39 CD en-wikipedia-org-9351 369 4 . . . en-wikipedia-org-9351 370 1 doi:10.1006 doi:10.1006 NNP en-wikipedia-org-9351 370 2 / / SYM en-wikipedia-org-9351 370 3 jvbe.2001.1815 jvbe.2001.1815 NNP en-wikipedia-org-9351 370 4 . . . en-wikipedia-org-9351 371 1 S2CID S2CID NNS en-wikipedia-org-9351 371 2   _SP en-wikipedia-org-9351 371 3 37027572 37027572 CD en-wikipedia-org-9351 371 4 . . . en-wikipedia-org-9351 372 1 ^ ^ NNP en-wikipedia-org-9351 372 2 Glomb Glomb NNP en-wikipedia-org-9351 372 3 , , , en-wikipedia-org-9351 372 4 T.M. T.M. NNP en-wikipedia-org-9351 373 1 ; ; : en-wikipedia-org-9351 373 2 Kammeyer Kammeyer NNP en-wikipedia-org-9351 373 3 - - HYPH en-wikipedia-org-9351 373 4 Mueller Mueller NNP en-wikipedia-org-9351 373 5 , , , en-wikipedia-org-9351 373 6 J. J. NNP en-wikipedia-org-9351 373 7 ; ; : en-wikipedia-org-9351 373 8 Rotundo Rotundo NNP en-wikipedia-org-9351 373 9 , , , en-wikipedia-org-9351 373 10 M. M. NNP en-wikipedia-org-9351 373 11 ( ( -LRB- en-wikipedia-org-9351 373 12 2004 2004 CD en-wikipedia-org-9351 373 13 ) ) -RRB- en-wikipedia-org-9351 373 14 . . . en-wikipedia-org-9351 374 1 " " `` en-wikipedia-org-9351 374 2 Emotional emotional JJ en-wikipedia-org-9351 374 3 labor labor NN en-wikipedia-org-9351 374 4 demands demand NNS en-wikipedia-org-9351 374 5 and and CC en-wikipedia-org-9351 374 6 compensating compensate VBG en-wikipedia-org-9351 374 7 wage wage NN en-wikipedia-org-9351 374 8 differentials differential NNS en-wikipedia-org-9351 374 9 " " '' en-wikipedia-org-9351 374 10 ( ( -LRB- en-wikipedia-org-9351 374 11 PDF PDF NNP en-wikipedia-org-9351 374 12 ) ) -RRB- en-wikipedia-org-9351 374 13 . . . en-wikipedia-org-9351 375 1 Journal Journal NNP en-wikipedia-org-9351 375 2 of of IN en-wikipedia-org-9351 375 3 Applied Applied NNP en-wikipedia-org-9351 375 4 Psychology Psychology NNP en-wikipedia-org-9351 375 5 . . . en-wikipedia-org-9351 376 1 89 89 CD en-wikipedia-org-9351 376 2 ( ( -LRB- en-wikipedia-org-9351 376 3 4 4 CD en-wikipedia-org-9351 376 4 ) ) -RRB- en-wikipedia-org-9351 376 5 : : : en-wikipedia-org-9351 376 6 700–714 700–714 CD en-wikipedia-org-9351 376 7 . . . en-wikipedia-org-9351 377 1 doi:10.1037/0021 doi:10.1037/0021 NN en-wikipedia-org-9351 377 2 - - HYPH en-wikipedia-org-9351 377 3 9010.89.4.700 9010.89.4.700 CD en-wikipedia-org-9351 377 4 . . . en-wikipedia-org-9351 378 1 PMID PMID NNP en-wikipedia-org-9351 378 2   _SP en-wikipedia-org-9351 378 3 15327355 15327355 CD en-wikipedia-org-9351 378 4 . . . en-wikipedia-org-9351 379 1 Archived archived JJ en-wikipedia-org-9351 379 2 from from IN en-wikipedia-org-9351 379 3 the the DT en-wikipedia-org-9351 379 4 original original JJ en-wikipedia-org-9351 379 5 ( ( -LRB- en-wikipedia-org-9351 379 6 PDF PDF NNP en-wikipedia-org-9351 379 7 ) ) -RRB- en-wikipedia-org-9351 379 8 on on IN en-wikipedia-org-9351 379 9 2009 2009 CD en-wikipedia-org-9351 379 10 - - HYPH en-wikipedia-org-9351 379 11 02 02 CD en-wikipedia-org-9351 379 12 - - HYPH en-wikipedia-org-9351 379 13 20 20 CD en-wikipedia-org-9351 379 14 . . . en-wikipedia-org-9351 380 1 ^ ^ NNP en-wikipedia-org-9351 380 2 Hoffmann Hoffmann NNP en-wikipedia-org-9351 380 3 , , , en-wikipedia-org-9351 380 4 Elizabeth Elizabeth NNP en-wikipedia-org-9351 380 5 A. A. NNP en-wikipedia-org-9351 381 1 ( ( -LRB- en-wikipedia-org-9351 381 2 2016 2016 CD en-wikipedia-org-9351 381 3 ) ) -RRB- en-wikipedia-org-9351 381 4 . . . en-wikipedia-org-9351 382 1 " " `` en-wikipedia-org-9351 382 2 Emotions Emotions NNPS en-wikipedia-org-9351 382 3 and and CC en-wikipedia-org-9351 382 4 Emotional Emotional NNP en-wikipedia-org-9351 382 5 Labor Labor NNP en-wikipedia-org-9351 382 6 at at IN en-wikipedia-org-9351 382 7 Worker Worker NNP en-wikipedia-org-9351 382 8 - - HYPH en-wikipedia-org-9351 382 9 Owned own VBN en-wikipedia-org-9351 382 10 Businesses business NNS en-wikipedia-org-9351 382 11 : : : en-wikipedia-org-9351 382 12 Deep Deep NNP en-wikipedia-org-9351 382 13 Acting Acting NNP en-wikipedia-org-9351 382 14 , , , en-wikipedia-org-9351 382 15 Surface Surface NNP en-wikipedia-org-9351 382 16 Acting Acting NNP en-wikipedia-org-9351 382 17 , , , en-wikipedia-org-9351 382 18 and and CC en-wikipedia-org-9351 382 19 Genuine Genuine NNP en-wikipedia-org-9351 382 20 Emotions Emotions NNPS en-wikipedia-org-9351 382 21 " " '' en-wikipedia-org-9351 382 22 . . . en-wikipedia-org-9351 383 1 The the DT en-wikipedia-org-9351 383 2 Sociological Sociological NNP en-wikipedia-org-9351 383 3 Quarterly Quarterly NNP en-wikipedia-org-9351 383 4 . . . en-wikipedia-org-9351 384 1 57 57 CD en-wikipedia-org-9351 384 2 : : : en-wikipedia-org-9351 384 3 152–173 152–173 CD en-wikipedia-org-9351 384 4 . . . en-wikipedia-org-9351 385 1 doi:10.1111 doi:10.1111 NNP en-wikipedia-org-9351 385 2 / / SYM en-wikipedia-org-9351 385 3 tsq.12113 tsq.12113 NNP en-wikipedia-org-9351 385 4 . . . en-wikipedia-org-9351 386 1 S2CID S2CID NNS en-wikipedia-org-9351 386 2   _SP en-wikipedia-org-9351 386 3 145338476 145338476 CD en-wikipedia-org-9351 386 4 . . . en-wikipedia-org-9351 387 1 ^ ^ FW en-wikipedia-org-9351 387 2 " " `` en-wikipedia-org-9351 387 3 How how WRB en-wikipedia-org-9351 387 4 Do do VBP en-wikipedia-org-9351 387 5 You -PRON- PRP en-wikipedia-org-9351 387 6 Cope cope VB en-wikipedia-org-9351 387 7 " " '' en-wikipedia-org-9351 387 8 . . . en-wikipedia-org-9351 388 1 ucla.edu ucla.edu NNS en-wikipedia-org-9351 388 2 . . . en-wikipedia-org-9351 389 1 UCLA UCLA NNP en-wikipedia-org-9351 389 2 . . . en-wikipedia-org-9351 390 1 Retrieved Retrieved NNP en-wikipedia-org-9351 390 2 November November NNP en-wikipedia-org-9351 390 3 20 20 CD en-wikipedia-org-9351 390 4 , , , en-wikipedia-org-9351 390 5 2015 2015 CD en-wikipedia-org-9351 390 6 . . . en-wikipedia-org-9351 391 1 ^ ^ NNP en-wikipedia-org-9351 391 2 Diefendorff Diefendorff NNP en-wikipedia-org-9351 391 3 , , , en-wikipedia-org-9351 391 4 J J NNP en-wikipedia-org-9351 391 5 ; ; : en-wikipedia-org-9351 391 6 Gosserand Gosserand NNP en-wikipedia-org-9351 391 7 , , , en-wikipedia-org-9351 391 8 R r NN en-wikipedia-org-9351 391 9 ( ( -LRB- en-wikipedia-org-9351 391 10 2003 2003 CD en-wikipedia-org-9351 391 11 ) ) -RRB- en-wikipedia-org-9351 391 12 . . . en-wikipedia-org-9351 392 1 " " `` en-wikipedia-org-9351 392 2 Understanding understand VBG en-wikipedia-org-9351 392 3 the the DT en-wikipedia-org-9351 392 4 emotional emotional JJ en-wikipedia-org-9351 392 5 labor labor NN en-wikipedia-org-9351 392 6 process process NN en-wikipedia-org-9351 392 7 : : : en-wikipedia-org-9351 392 8 A a DT en-wikipedia-org-9351 392 9 control control NN en-wikipedia-org-9351 392 10 theory theory NN en-wikipedia-org-9351 392 11 perspective perspective NN en-wikipedia-org-9351 392 12 " " '' en-wikipedia-org-9351 392 13 . . . en-wikipedia-org-9351 393 1 Journal Journal NNP en-wikipedia-org-9351 393 2 of of IN en-wikipedia-org-9351 393 3 Organizational Organizational NNP en-wikipedia-org-9351 393 4 Behavior Behavior NNP en-wikipedia-org-9351 393 5 . . . en-wikipedia-org-9351 394 1 24 24 CD en-wikipedia-org-9351 394 2 ( ( -LRB- en-wikipedia-org-9351 394 3 8) 8) CD en-wikipedia-org-9351 394 4 : : : en-wikipedia-org-9351 394 5 945–959 945–959 CD en-wikipedia-org-9351 394 6 . . . en-wikipedia-org-9351 395 1 doi:10.1002 doi:10.1002 NNP en-wikipedia-org-9351 395 2 / / SYM en-wikipedia-org-9351 395 3 job.230 job.230 NNP en-wikipedia-org-9351 395 4 . . . en-wikipedia-org-9351 396 1 Further further JJ en-wikipedia-org-9351 396 2 reading[edit reading[edit LS en-wikipedia-org-9351 396 3 ] ] -RRB- en-wikipedia-org-9351 396 4 Abraham Abraham NNP en-wikipedia-org-9351 396 5 , , , en-wikipedia-org-9351 396 6 R r NN en-wikipedia-org-9351 396 7 ( ( -LRB- en-wikipedia-org-9351 396 8 May May NNP en-wikipedia-org-9351 396 9 1998 1998 CD en-wikipedia-org-9351 396 10 ) ) -RRB- en-wikipedia-org-9351 396 11 . . . en-wikipedia-org-9351 397 1 " " `` en-wikipedia-org-9351 397 2 Emotional emotional JJ en-wikipedia-org-9351 397 3 dissonance dissonance NN en-wikipedia-org-9351 397 4 in in IN en-wikipedia-org-9351 397 5 organizations organization NNS en-wikipedia-org-9351 397 6 : : : en-wikipedia-org-9351 397 7 Antecedents antecedent NNS en-wikipedia-org-9351 397 8 , , , en-wikipedia-org-9351 397 9 consequences consequence NNS en-wikipedia-org-9351 397 10 , , , en-wikipedia-org-9351 397 11 and and CC en-wikipedia-org-9351 397 12 moderators moderator NNS en-wikipedia-org-9351 397 13 " " '' en-wikipedia-org-9351 397 14 . . . en-wikipedia-org-9351 398 1 Genetic genetic JJ en-wikipedia-org-9351 398 2 , , , en-wikipedia-org-9351 398 3 Social Social NNP en-wikipedia-org-9351 398 4 , , , en-wikipedia-org-9351 398 5 and and CC en-wikipedia-org-9351 398 6 General General NNP en-wikipedia-org-9351 398 7 Psychology Psychology NNP en-wikipedia-org-9351 398 8 Monographs Monographs NNP en-wikipedia-org-9351 398 9 . . . en-wikipedia-org-9351 399 1 124 124 CD en-wikipedia-org-9351 399 2 ( ( -LRB- en-wikipedia-org-9351 399 3 2 2 CD en-wikipedia-org-9351 399 4 ) ) -RRB- en-wikipedia-org-9351 399 5 : : : en-wikipedia-org-9351 399 6 229–246 229–246 CD en-wikipedia-org-9351 399 7 . . . en-wikipedia-org-9351 400 1 PMID PMID NNP en-wikipedia-org-9351 400 2   _SP en-wikipedia-org-9351 400 3 9597747 9597747 CD en-wikipedia-org-9351 400 4 . . . en-wikipedia-org-9351 401 1 Adelman Adelman NNP en-wikipedia-org-9351 401 2 , , , en-wikipedia-org-9351 401 3 P.K. P.K. NNP en-wikipedia-org-9351 402 1 ( ( -LRB- en-wikipedia-org-9351 402 2 1995 1995 CD en-wikipedia-org-9351 402 3 ) ) -RRB- en-wikipedia-org-9351 402 4 , , , en-wikipedia-org-9351 402 5 " " `` en-wikipedia-org-9351 402 6 Emotional emotional JJ en-wikipedia-org-9351 402 7 labor labor NN en-wikipedia-org-9351 402 8 as as IN en-wikipedia-org-9351 402 9 a a DT en-wikipedia-org-9351 402 10 potential potential JJ en-wikipedia-org-9351 402 11 source source NN en-wikipedia-org-9351 402 12 of of IN en-wikipedia-org-9351 402 13 job job NN en-wikipedia-org-9351 402 14 stress stress NN en-wikipedia-org-9351 402 15 " " '' en-wikipedia-org-9351 402 16 , , , en-wikipedia-org-9351 402 17 in in IN en-wikipedia-org-9351 402 18 Sauter Sauter NNP en-wikipedia-org-9351 402 19 , , , en-wikipedia-org-9351 402 20 S.L. S.L. NNP en-wikipedia-org-9351 403 1 ; ; : en-wikipedia-org-9351 403 2 Murphy Murphy NNP en-wikipedia-org-9351 403 3 , , , en-wikipedia-org-9351 403 4 L.R. L.R. NNP en-wikipedia-org-9351 404 1 ( ( -LRB- en-wikipedia-org-9351 404 2 eds eds PRP$ en-wikipedia-org-9351 404 3 . . . en-wikipedia-org-9351 405 1 ) ) -RRB- en-wikipedia-org-9351 405 2 , , , en-wikipedia-org-9351 405 3 Organizational organizational JJ en-wikipedia-org-9351 405 4 risk risk NN en-wikipedia-org-9351 405 5 factors factor NNS en-wikipedia-org-9351 405 6 for for IN en-wikipedia-org-9351 405 7 job job NN en-wikipedia-org-9351 405 8 stress stress NN en-wikipedia-org-9351 405 9 , , , en-wikipedia-org-9351 405 10 Washington Washington NNP en-wikipedia-org-9351 405 11 , , , en-wikipedia-org-9351 405 12 DC DC NNP en-wikipedia-org-9351 405 13 : : : en-wikipedia-org-9351 405 14 American American NNP en-wikipedia-org-9351 405 15 Psychological Psychological NNP en-wikipedia-org-9351 405 16 Association Association NNP en-wikipedia-org-9351 405 17 , , , en-wikipedia-org-9351 405 18 pp pp NNP en-wikipedia-org-9351 405 19 . . . en-wikipedia-org-9351 406 1 371–381 371–381 CD en-wikipedia-org-9351 406 2 , , , en-wikipedia-org-9351 406 3 ISBN ISBN NNP en-wikipedia-org-9351 406 4   _SP en-wikipedia-org-9351 406 5 978 978 CD en-wikipedia-org-9351 406 6 - - HYPH en-wikipedia-org-9351 406 7 1 1 CD en-wikipedia-org-9351 406 8 - - HYPH en-wikipedia-org-9351 406 9 55798 55798 CD en-wikipedia-org-9351 406 10 - - HYPH en-wikipedia-org-9351 406 11 297 297 CD en-wikipedia-org-9351 406 12 - - HYPH en-wikipedia-org-9351 406 13 1 1 CD en-wikipedia-org-9351 406 14 Ashforth Ashforth NNP en-wikipedia-org-9351 406 15 , , , en-wikipedia-org-9351 406 16 B. B. NNP en-wikipedia-org-9351 406 17 E. E. NNP en-wikipedia-org-9351 406 18 ; ; : en-wikipedia-org-9351 406 19 Humphrey Humphrey NNP en-wikipedia-org-9351 406 20 , , , en-wikipedia-org-9351 406 21 R. R. NNP en-wikipedia-org-9351 406 22 H. H. NNP en-wikipedia-org-9351 406 23 ( ( -LRB- en-wikipedia-org-9351 406 24 1993 1993 CD en-wikipedia-org-9351 406 25 ) ) -RRB- en-wikipedia-org-9351 406 26 . . . en-wikipedia-org-9351 407 1 " " `` en-wikipedia-org-9351 407 2 Emotional emotional JJ en-wikipedia-org-9351 407 3 labor labor NN en-wikipedia-org-9351 407 4 in in IN en-wikipedia-org-9351 407 5 service service NN en-wikipedia-org-9351 407 6 roles role NNS en-wikipedia-org-9351 407 7 : : : en-wikipedia-org-9351 407 8 The the DT en-wikipedia-org-9351 407 9 influence influence NN en-wikipedia-org-9351 407 10 of of IN en-wikipedia-org-9351 407 11 identity identity NN en-wikipedia-org-9351 407 12 " " '' en-wikipedia-org-9351 407 13 . . . en-wikipedia-org-9351 408 1 Academy Academy NNP en-wikipedia-org-9351 408 2 of of IN en-wikipedia-org-9351 408 3 Management Management NNP en-wikipedia-org-9351 408 4 Review Review NNP en-wikipedia-org-9351 408 5 . . . en-wikipedia-org-9351 409 1 18 18 CD en-wikipedia-org-9351 409 2 ( ( -LRB- en-wikipedia-org-9351 409 3 1 1 CD en-wikipedia-org-9351 409 4 ) ) -RRB- en-wikipedia-org-9351 409 5 : : : en-wikipedia-org-9351 409 6 88–115 88–115 CD en-wikipedia-org-9351 409 7 . . . en-wikipedia-org-9351 410 1 doi:10.5465 doi:10.5465 LS en-wikipedia-org-9351 410 2 / / SYM en-wikipedia-org-9351 410 3 amr.1993.3997508 amr.1993.3997508 NNP en-wikipedia-org-9351 410 4 . . . en-wikipedia-org-9351 411 1 JSTOR JSTOR NNP en-wikipedia-org-9351 411 2   _SP en-wikipedia-org-9351 411 3 258824 258824 CD en-wikipedia-org-9351 411 4 . . . en-wikipedia-org-9351 412 1 Brotheridge Brotheridge NNP en-wikipedia-org-9351 412 2 , , , en-wikipedia-org-9351 412 3 C. C. NNP en-wikipedia-org-9351 412 4 M. M. NNP en-wikipedia-org-9351 412 5 ; ; : en-wikipedia-org-9351 412 6 Grandey Grandey NNP en-wikipedia-org-9351 412 7 , , , en-wikipedia-org-9351 412 8 A. a. NN en-wikipedia-org-9351 413 1 A. A. NNP en-wikipedia-org-9351 414 1 ( ( -LRB- en-wikipedia-org-9351 414 2 2002 2002 CD en-wikipedia-org-9351 414 3 ) ) -RRB- en-wikipedia-org-9351 414 4 . . . en-wikipedia-org-9351 415 1 " " `` en-wikipedia-org-9351 415 2 Emotional emotional JJ en-wikipedia-org-9351 415 3 labor labor NN en-wikipedia-org-9351 415 4 and and CC en-wikipedia-org-9351 415 5 burnout burnout NN en-wikipedia-org-9351 415 6 : : : en-wikipedia-org-9351 415 7 Comparing compare VBG en-wikipedia-org-9351 415 8 two two CD en-wikipedia-org-9351 415 9 perspectives perspective NNS en-wikipedia-org-9351 415 10 of of IN en-wikipedia-org-9351 415 11 ' ' `` en-wikipedia-org-9351 415 12 people people NNS en-wikipedia-org-9351 415 13 work work VBP en-wikipedia-org-9351 415 14 ' ' '' en-wikipedia-org-9351 415 15 " " '' en-wikipedia-org-9351 415 16 . . . en-wikipedia-org-9351 416 1 Journal Journal NNP en-wikipedia-org-9351 416 2 of of IN en-wikipedia-org-9351 416 3 Vocational Vocational NNP en-wikipedia-org-9351 416 4 Behavior Behavior NNP en-wikipedia-org-9351 416 5 . . . en-wikipedia-org-9351 417 1 60 60 CD en-wikipedia-org-9351 417 2 : : SYM en-wikipedia-org-9351 417 3 17–39 17–39 CD en-wikipedia-org-9351 417 4 . . . en-wikipedia-org-9351 418 1 doi:10.1006 doi:10.1006 NNP en-wikipedia-org-9351 418 2 / / SYM en-wikipedia-org-9351 418 3 jvbe.2001.1815 jvbe.2001.1815 NNP en-wikipedia-org-9351 418 4 . . . en-wikipedia-org-9351 419 1 S2CID S2CID NNS en-wikipedia-org-9351 419 2   _SP en-wikipedia-org-9351 419 3 37027572 37027572 CD en-wikipedia-org-9351 419 4 . . . en-wikipedia-org-9351 420 1 Brotheridge Brotheridge NNP en-wikipedia-org-9351 420 2 , , , en-wikipedia-org-9351 420 3 C. C. NNP en-wikipedia-org-9351 420 4 M. M. NNP en-wikipedia-org-9351 420 5 ; ; : en-wikipedia-org-9351 420 6 Lee Lee NNP en-wikipedia-org-9351 420 7 , , , en-wikipedia-org-9351 420 8 R. R. NNP en-wikipedia-org-9351 420 9 T. T. NNP en-wikipedia-org-9351 420 10 ( ( -LRB- en-wikipedia-org-9351 420 11 2002 2002 CD en-wikipedia-org-9351 420 12 ) ) -RRB- en-wikipedia-org-9351 420 13 . . . en-wikipedia-org-9351 421 1 " " `` en-wikipedia-org-9351 421 2 Testing test VBG en-wikipedia-org-9351 421 3 a a DT en-wikipedia-org-9351 421 4 conservation conservation NN en-wikipedia-org-9351 421 5 of of IN en-wikipedia-org-9351 421 6 resources resource NNS en-wikipedia-org-9351 421 7 model model NN en-wikipedia-org-9351 421 8 of of IN en-wikipedia-org-9351 421 9 the the DT en-wikipedia-org-9351 421 10 dynamics dynamic NNS en-wikipedia-org-9351 421 11 of of IN en-wikipedia-org-9351 421 12 emotional emotional JJ en-wikipedia-org-9351 421 13 labor labor NN en-wikipedia-org-9351 421 14 " " '' en-wikipedia-org-9351 421 15 . . . en-wikipedia-org-9351 422 1 Journal Journal NNP en-wikipedia-org-9351 422 2 of of IN en-wikipedia-org-9351 422 3 Occupational Occupational NNP en-wikipedia-org-9351 422 4 Health Health NNP en-wikipedia-org-9351 422 5 Psychology Psychology NNP en-wikipedia-org-9351 422 6 . . . en-wikipedia-org-9351 423 1 7 7 CD en-wikipedia-org-9351 423 2 ( ( -LRB- en-wikipedia-org-9351 423 3 1 1 CD en-wikipedia-org-9351 423 4 ) ) -RRB- en-wikipedia-org-9351 423 5 : : : en-wikipedia-org-9351 423 6 57–67 57–67 CD en-wikipedia-org-9351 423 7 . . . en-wikipedia-org-9351 424 1 doi:10.1037/1076 doi:10.1037/1076 NNP en-wikipedia-org-9351 424 2 - - HYPH en-wikipedia-org-9351 424 3 8998.7.1.57 8998.7.1.57 NNP en-wikipedia-org-9351 424 4 . . . en-wikipedia-org-9351 425 1 PMID PMID NNP en-wikipedia-org-9351 425 2   _SP en-wikipedia-org-9351 425 3 11827234 11827234 CD en-wikipedia-org-9351 425 4 . . . en-wikipedia-org-9351 426 1 Cropanzano Cropanzano NNP en-wikipedia-org-9351 426 2 , , , en-wikipedia-org-9351 426 3 R. R. NNP en-wikipedia-org-9351 426 4 ; ; : en-wikipedia-org-9351 426 5 Rupp Rupp NNP en-wikipedia-org-9351 426 6 , , , en-wikipedia-org-9351 426 7 D.E. D.E. NNP en-wikipedia-org-9351 427 1 ; ; : en-wikipedia-org-9351 427 2 Byrne Byrne NNP en-wikipedia-org-9351 427 3 , , , en-wikipedia-org-9351 427 4 Z.S. Z.S. NNP en-wikipedia-org-9351 428 1 ( ( -LRB- en-wikipedia-org-9351 428 2 2003 2003 CD en-wikipedia-org-9351 428 3 ) ) -RRB- en-wikipedia-org-9351 428 4 . . . en-wikipedia-org-9351 429 1 " " `` en-wikipedia-org-9351 429 2 The the DT en-wikipedia-org-9351 429 3 relationship relationship NN en-wikipedia-org-9351 429 4 of of IN en-wikipedia-org-9351 429 5 emotional emotional JJ en-wikipedia-org-9351 429 6 exhaustion exhaustion NN en-wikipedia-org-9351 429 7 to to TO en-wikipedia-org-9351 429 8 work work NN en-wikipedia-org-9351 429 9 attitudes attitude NNS en-wikipedia-org-9351 429 10 , , , en-wikipedia-org-9351 429 11 job job NN en-wikipedia-org-9351 429 12 performance performance NN en-wikipedia-org-9351 429 13 and and CC en-wikipedia-org-9351 429 14 organizational organizational JJ en-wikipedia-org-9351 429 15 citizenship citizenship NN en-wikipedia-org-9351 429 16 behaviors behavior NNS en-wikipedia-org-9351 429 17 " " '' en-wikipedia-org-9351 429 18 ( ( -LRB- en-wikipedia-org-9351 429 19 PDF PDF NNP en-wikipedia-org-9351 429 20 ) ) -RRB- en-wikipedia-org-9351 429 21 . . . en-wikipedia-org-9351 430 1 Journal Journal NNP en-wikipedia-org-9351 430 2 of of IN en-wikipedia-org-9351 430 3 Applied Applied NNP en-wikipedia-org-9351 430 4 Psychology Psychology NNP en-wikipedia-org-9351 430 5 . . . en-wikipedia-org-9351 431 1 88 88 CD en-wikipedia-org-9351 431 2 ( ( -LRB- en-wikipedia-org-9351 431 3 1 1 CD en-wikipedia-org-9351 431 4 ) ) -RRB- en-wikipedia-org-9351 431 5 : : : en-wikipedia-org-9351 431 6 160–169 160–169 CD en-wikipedia-org-9351 431 7 . . . en-wikipedia-org-9351 432 1 doi:10.1037/0021 doi:10.1037/0021 NN en-wikipedia-org-9351 432 2 - - HYPH en-wikipedia-org-9351 432 3 9010.88.1.160 9010.88.1.160 CD en-wikipedia-org-9351 432 4 . . . en-wikipedia-org-9351 433 1 PMID PMID NNP en-wikipedia-org-9351 433 2   _SP en-wikipedia-org-9351 433 3 12675403 12675403 CD en-wikipedia-org-9351 433 4 . . . en-wikipedia-org-9351 434 1 Archived archived JJ en-wikipedia-org-9351 434 2 from from IN en-wikipedia-org-9351 434 3 the the DT en-wikipedia-org-9351 434 4 original original JJ en-wikipedia-org-9351 434 5 ( ( -LRB- en-wikipedia-org-9351 434 6 PDF PDF NNP en-wikipedia-org-9351 434 7 ) ) -RRB- en-wikipedia-org-9351 434 8 on on IN en-wikipedia-org-9351 434 9 2010 2010 CD en-wikipedia-org-9351 434 10 - - SYM en-wikipedia-org-9351 434 11 02 02 CD en-wikipedia-org-9351 434 12 - - HYPH en-wikipedia-org-9351 434 13 15 15 CD en-wikipedia-org-9351 434 14 . . . en-wikipedia-org-9351 435 1 Diefendorff Diefendorff NNP en-wikipedia-org-9351 435 2 , , , en-wikipedia-org-9351 435 3 J. J. NNP en-wikipedia-org-9351 435 4 M. M. NNP en-wikipedia-org-9351 435 5 ; ; : en-wikipedia-org-9351 435 6 Richard Richard NNP en-wikipedia-org-9351 435 7 , , , en-wikipedia-org-9351 435 8 E. E. NNP en-wikipedia-org-9351 435 9 M. M. NNP en-wikipedia-org-9351 435 10 ( ( -LRB- en-wikipedia-org-9351 435 11 2003 2003 CD en-wikipedia-org-9351 435 12 ) ) -RRB- en-wikipedia-org-9351 435 13 . . . en-wikipedia-org-9351 436 1 " " `` en-wikipedia-org-9351 436 2 Antecedents antecedent NNS en-wikipedia-org-9351 436 3 and and CC en-wikipedia-org-9351 436 4 consequences consequence NNS en-wikipedia-org-9351 436 5 of of IN en-wikipedia-org-9351 436 6 emotional emotional JJ en-wikipedia-org-9351 436 7 display display NN en-wikipedia-org-9351 436 8 rule rule NN en-wikipedia-org-9351 436 9 perceptions perception NNS en-wikipedia-org-9351 436 10 " " '' en-wikipedia-org-9351 436 11 . . . en-wikipedia-org-9351 437 1 Journal Journal NNP en-wikipedia-org-9351 437 2 of of IN en-wikipedia-org-9351 437 3 Applied Applied NNP en-wikipedia-org-9351 437 4 Psychology Psychology NNP en-wikipedia-org-9351 437 5 . . . en-wikipedia-org-9351 438 1 88 88 CD en-wikipedia-org-9351 438 2 ( ( -LRB- en-wikipedia-org-9351 438 3 2 2 CD en-wikipedia-org-9351 438 4 ) ) -RRB- en-wikipedia-org-9351 438 5 : : : en-wikipedia-org-9351 438 6 284–294 284–294 CD en-wikipedia-org-9351 438 7 . . . en-wikipedia-org-9351 439 1 doi:10.1037/0021 doi:10.1037/0021 NN en-wikipedia-org-9351 439 2 - - HYPH en-wikipedia-org-9351 439 3 9010.88.2.284 9010.88.2.284 CD en-wikipedia-org-9351 439 4 . . . en-wikipedia-org-9351 440 1 PMID PMID NNP en-wikipedia-org-9351 440 2   _SP en-wikipedia-org-9351 440 3 12731712 12731712 CD en-wikipedia-org-9351 440 4 . . . en-wikipedia-org-9351 441 1 Erickson Erickson NNP en-wikipedia-org-9351 441 2 , , , en-wikipedia-org-9351 441 3 R. R. NNP en-wikipedia-org-9351 441 4 J. J. NNP en-wikipedia-org-9351 441 5 ; ; : en-wikipedia-org-9351 441 6 Wharton Wharton NNP en-wikipedia-org-9351 441 7 , , , en-wikipedia-org-9351 441 8 A. A. NNP en-wikipedia-org-9351 441 9 S. S. NNP en-wikipedia-org-9351 441 10 ( ( -LRB- en-wikipedia-org-9351 441 11 1997 1997 CD en-wikipedia-org-9351 441 12 ) ) -RRB- en-wikipedia-org-9351 441 13 . . . en-wikipedia-org-9351 442 1 " " `` en-wikipedia-org-9351 442 2 Inauthenticity inauthenticity NN en-wikipedia-org-9351 442 3 and and CC en-wikipedia-org-9351 442 4 depression depression NN en-wikipedia-org-9351 442 5 : : : en-wikipedia-org-9351 442 6 Assessing assess VBG en-wikipedia-org-9351 442 7 the the DT en-wikipedia-org-9351 442 8 consequences consequence NNS en-wikipedia-org-9351 442 9 of of IN en-wikipedia-org-9351 442 10 interactive interactive JJ en-wikipedia-org-9351 442 11 service service NN en-wikipedia-org-9351 442 12 work work NN en-wikipedia-org-9351 442 13 " " '' en-wikipedia-org-9351 442 14 . . . en-wikipedia-org-9351 443 1 Work work NN en-wikipedia-org-9351 443 2 and and CC en-wikipedia-org-9351 443 3 Occupations occupation NNS en-wikipedia-org-9351 443 4 . . . en-wikipedia-org-9351 444 1 24 24 CD en-wikipedia-org-9351 444 2 ( ( -LRB- en-wikipedia-org-9351 444 3 2 2 CD en-wikipedia-org-9351 444 4 ) ) -RRB- en-wikipedia-org-9351 444 5 : : : en-wikipedia-org-9351 444 6 188–213 188–213 CD en-wikipedia-org-9351 444 7 . . . en-wikipedia-org-9351 445 1 doi:10.1177/0730888497024002004 doi:10.1177/0730888497024002004 FW en-wikipedia-org-9351 445 2 . . . en-wikipedia-org-9351 446 1 S2CID S2CID NNS en-wikipedia-org-9351 446 2   _SP en-wikipedia-org-9351 446 3 145001059 145001059 CD en-wikipedia-org-9351 446 4 . . . en-wikipedia-org-9351 447 1 Friedman Friedman NNP en-wikipedia-org-9351 447 2 , , , en-wikipedia-org-9351 447 3 H. H. NNP en-wikipedia-org-9351 447 4 S. S. NNP en-wikipedia-org-9351 447 5 ; ; : en-wikipedia-org-9351 447 6 Prince Prince NNP en-wikipedia-org-9351 447 7 , , , en-wikipedia-org-9351 447 8 L. L. NNP en-wikipedia-org-9351 447 9 M. M. NNP en-wikipedia-org-9351 447 10 ; ; : en-wikipedia-org-9351 447 11 Riggio Riggio NNP en-wikipedia-org-9351 447 12 , , , en-wikipedia-org-9351 447 13 R. R. NNP en-wikipedia-org-9351 447 14 E. E. NNP en-wikipedia-org-9351 447 15 ; ; : en-wikipedia-org-9351 447 16 DiMatteo DiMatteo NNP en-wikipedia-org-9351 447 17 , , , en-wikipedia-org-9351 447 18 R. R. NNP en-wikipedia-org-9351 447 19 ( ( -LRB- en-wikipedia-org-9351 447 20 1980 1980 CD en-wikipedia-org-9351 447 21 ) ) -RRB- en-wikipedia-org-9351 447 22 . . . en-wikipedia-org-9351 448 1 " " `` en-wikipedia-org-9351 448 2 Understanding understanding NN en-wikipedia-org-9351 448 3 and and CC en-wikipedia-org-9351 448 4 assessing assessing NN en-wikipedia-org-9351 448 5 nonverbal nonverbal CC en-wikipedia-org-9351 448 6 expressiveness expressiveness JJ en-wikipedia-org-9351 448 7 : : : en-wikipedia-org-9351 448 8 The the DT en-wikipedia-org-9351 448 9 affective affective JJ en-wikipedia-org-9351 448 10 communication communication NN en-wikipedia-org-9351 448 11 test test NN en-wikipedia-org-9351 448 12 " " '' en-wikipedia-org-9351 448 13 . . . en-wikipedia-org-9351 449 1 Journal Journal NNP en-wikipedia-org-9351 449 2 of of IN en-wikipedia-org-9351 449 3 Personality Personality NNP en-wikipedia-org-9351 449 4 and and CC en-wikipedia-org-9351 449 5 Social Social NNP en-wikipedia-org-9351 449 6 Psychology Psychology NNP en-wikipedia-org-9351 449 7 . . . en-wikipedia-org-9351 450 1 39 39 CD en-wikipedia-org-9351 450 2 ( ( -LRB- en-wikipedia-org-9351 450 3 2 2 CD en-wikipedia-org-9351 450 4 ) ) -RRB- en-wikipedia-org-9351 450 5 : : : en-wikipedia-org-9351 450 6 333–351 333–351 CD en-wikipedia-org-9351 450 7 . . . en-wikipedia-org-9351 451 1 doi:10.1037/0022 doi:10.1037/0022 NNP en-wikipedia-org-9351 451 2 - - HYPH en-wikipedia-org-9351 451 3 3514.39.2.333 3514.39.2.333 CD en-wikipedia-org-9351 451 4 . . . en-wikipedia-org-9351 452 1 S2CID S2CID NNS en-wikipedia-org-9351 452 2   _SP en-wikipedia-org-9351 452 3 444767 444767 CD en-wikipedia-org-9351 452 4 . . . en-wikipedia-org-9351 453 1 Glomb Glomb NNP en-wikipedia-org-9351 453 2 , , , en-wikipedia-org-9351 453 3 T.M. T.M. NNP en-wikipedia-org-9351 454 1 ; ; : en-wikipedia-org-9351 454 2 Kammeyer Kammeyer NNP en-wikipedia-org-9351 454 3 - - HYPH en-wikipedia-org-9351 454 4 Mueller Mueller NNP en-wikipedia-org-9351 454 5 , , , en-wikipedia-org-9351 454 6 J. J. NNP en-wikipedia-org-9351 454 7 ; ; : en-wikipedia-org-9351 454 8 Rotundo Rotundo NNP en-wikipedia-org-9351 454 9 , , , en-wikipedia-org-9351 454 10 M. M. NNP en-wikipedia-org-9351 454 11 ( ( -LRB- en-wikipedia-org-9351 454 12 2004 2004 CD en-wikipedia-org-9351 454 13 ) ) -RRB- en-wikipedia-org-9351 454 14 . . . en-wikipedia-org-9351 455 1 " " `` en-wikipedia-org-9351 455 2 Emotional Emotional NNP en-wikipedia-org-9351 455 3 Labor Labor NNP en-wikipedia-org-9351 455 4 Demands Demands NNPS en-wikipedia-org-9351 455 5 and and CC en-wikipedia-org-9351 455 6 Compensating Compensating NNP en-wikipedia-org-9351 455 7 Wage wage NN en-wikipedia-org-9351 455 8 Differentials Differentials NNPS en-wikipedia-org-9351 455 9 " " '' en-wikipedia-org-9351 455 10 ( ( -LRB- en-wikipedia-org-9351 455 11 PDF PDF NNP en-wikipedia-org-9351 455 12 ) ) -RRB- en-wikipedia-org-9351 455 13 . . . en-wikipedia-org-9351 456 1 Journal Journal NNP en-wikipedia-org-9351 456 2 of of IN en-wikipedia-org-9351 456 3 Applied Applied NNP en-wikipedia-org-9351 456 4 Psychology Psychology NNP en-wikipedia-org-9351 456 5 . . . en-wikipedia-org-9351 457 1 89 89 CD en-wikipedia-org-9351 457 2 ( ( -LRB- en-wikipedia-org-9351 457 3 4 4 CD en-wikipedia-org-9351 457 4 ) ) -RRB- en-wikipedia-org-9351 457 5 : : : en-wikipedia-org-9351 457 6 700–714 700–714 CD en-wikipedia-org-9351 457 7 . . . en-wikipedia-org-9351 458 1 doi:10.1037/0021 doi:10.1037/0021 NN en-wikipedia-org-9351 458 2 - - HYPH en-wikipedia-org-9351 458 3 9010.89.4.700 9010.89.4.700 CD en-wikipedia-org-9351 458 4 . . . en-wikipedia-org-9351 459 1 PMID PMID NNP en-wikipedia-org-9351 459 2   _SP en-wikipedia-org-9351 459 3 15327355 15327355 CD en-wikipedia-org-9351 459 4 . . . en-wikipedia-org-9351 460 1 Pdf pdf UH en-wikipedia-org-9351 460 2 . . . en-wikipedia-org-9351 461 1 Grandey Grandey NNP en-wikipedia-org-9351 461 2 , , , en-wikipedia-org-9351 461 3 A.A. A.A. NNP en-wikipedia-org-9351 461 4 ( ( -LRB- en-wikipedia-org-9351 461 5 2000 2000 CD en-wikipedia-org-9351 461 6 ) ) -RRB- en-wikipedia-org-9351 461 7 . . . en-wikipedia-org-9351 462 1 " " `` en-wikipedia-org-9351 462 2 Emotion emotion NN en-wikipedia-org-9351 462 3 regulation regulation NN en-wikipedia-org-9351 462 4 in in IN en-wikipedia-org-9351 462 5 the the DT en-wikipedia-org-9351 462 6 workplace workplace NN en-wikipedia-org-9351 462 7 : : : en-wikipedia-org-9351 462 8 A a DT en-wikipedia-org-9351 462 9 new new JJ en-wikipedia-org-9351 462 10 way way NN en-wikipedia-org-9351 462 11 to to TO en-wikipedia-org-9351 462 12 conceptualize conceptualize VB en-wikipedia-org-9351 462 13 emotional emotional JJ en-wikipedia-org-9351 462 14 labor labor NN en-wikipedia-org-9351 462 15 " " '' en-wikipedia-org-9351 462 16 . . . en-wikipedia-org-9351 463 1 Journal Journal NNP en-wikipedia-org-9351 463 2 of of IN en-wikipedia-org-9351 463 3 Occupational Occupational NNP en-wikipedia-org-9351 463 4 Health Health NNP en-wikipedia-org-9351 463 5 Psychology Psychology NNP en-wikipedia-org-9351 463 6 . . . en-wikipedia-org-9351 464 1 5 5 CD en-wikipedia-org-9351 464 2 ( ( -LRB- en-wikipedia-org-9351 464 3 1 1 CD en-wikipedia-org-9351 464 4 ) ) -RRB- en-wikipedia-org-9351 464 5 : : : en-wikipedia-org-9351 464 6 59–100 59–100 CD en-wikipedia-org-9351 464 7 . . . en-wikipedia-org-9351 465 1 doi:10.1037/1076 doi:10.1037/1076 NNP en-wikipedia-org-9351 465 2 - - HYPH en-wikipedia-org-9351 465 3 8998.5.1.95 8998.5.1.95 NNP en-wikipedia-org-9351 465 4 . . . en-wikipedia-org-9351 466 1 PMID PMID NNP en-wikipedia-org-9351 466 2   _SP en-wikipedia-org-9351 466 3 10658889 10658889 CD en-wikipedia-org-9351 466 4 . . . en-wikipedia-org-9351 467 1 S2CID S2CID NNS en-wikipedia-org-9351 467 2   _SP en-wikipedia-org-9351 467 3 18404826 18404826 CD en-wikipedia-org-9351 467 4 . . . en-wikipedia-org-9351 468 1 Pdf pdf UH en-wikipedia-org-9351 468 2 . . . en-wikipedia-org-9351 469 1 Grandey Grandey NNP en-wikipedia-org-9351 469 2 , , , en-wikipedia-org-9351 469 3 A. a. NN en-wikipedia-org-9351 469 4 ; ; : en-wikipedia-org-9351 469 5 Dickter Dickter NNP en-wikipedia-org-9351 469 6 , , , en-wikipedia-org-9351 469 7 D. D. NNP en-wikipedia-org-9351 469 8 ; ; : en-wikipedia-org-9351 469 9 Sin Sin NNP en-wikipedia-org-9351 469 10 , , , en-wikipedia-org-9351 469 11 H.P. H.P. NNP en-wikipedia-org-9351 470 1 ( ( -LRB- en-wikipedia-org-9351 470 2 2004 2004 CD en-wikipedia-org-9351 470 3 ) ) -RRB- en-wikipedia-org-9351 470 4 . . . en-wikipedia-org-9351 471 1 " " `` en-wikipedia-org-9351 471 2 The the DT en-wikipedia-org-9351 471 3 customer customer NN en-wikipedia-org-9351 471 4 is be VBZ en-wikipedia-org-9351 471 5 not not RB en-wikipedia-org-9351 471 6 always always RB en-wikipedia-org-9351 471 7 right right JJ en-wikipedia-org-9351 471 8 : : : en-wikipedia-org-9351 471 9 Customer customer NN en-wikipedia-org-9351 471 10 verbal verbal JJ en-wikipedia-org-9351 471 11 aggression aggression NN en-wikipedia-org-9351 471 12 toward toward IN en-wikipedia-org-9351 471 13 service service NN en-wikipedia-org-9351 471 14 employees employee NNS en-wikipedia-org-9351 471 15 " " '' en-wikipedia-org-9351 471 16 . . . en-wikipedia-org-9351 472 1 Journal Journal NNP en-wikipedia-org-9351 472 2 of of IN en-wikipedia-org-9351 472 3 Organizational Organizational NNP en-wikipedia-org-9351 472 4 Behavior Behavior NNP en-wikipedia-org-9351 472 5 . . . en-wikipedia-org-9351 473 1 25 25 CD en-wikipedia-org-9351 473 2 ( ( -LRB- en-wikipedia-org-9351 473 3 3 3 CD en-wikipedia-org-9351 473 4 ) ) -RRB- en-wikipedia-org-9351 473 5 : : : en-wikipedia-org-9351 473 6 397–418 397–418 CD en-wikipedia-org-9351 473 7 . . . en-wikipedia-org-9351 474 1 doi:10.1002 doi:10.1002 NNP en-wikipedia-org-9351 474 2 / / SYM en-wikipedia-org-9351 474 3 job.252 job.252 NN en-wikipedia-org-9351 474 4 . . . en-wikipedia-org-9351 475 1 Pdf pdf UH en-wikipedia-org-9351 475 2 . . . en-wikipedia-org-9351 476 1 Grandey Grandey NNP en-wikipedia-org-9351 476 2 , , , en-wikipedia-org-9351 476 3 A.A. A.A. NNP en-wikipedia-org-9351 476 4 ; ; : en-wikipedia-org-9351 476 5 Fisk Fisk NNP en-wikipedia-org-9351 476 6 , , , en-wikipedia-org-9351 476 7 G.M. G.M. NNP en-wikipedia-org-9351 477 1 ; ; : en-wikipedia-org-9351 477 2 Steiner Steiner NNP en-wikipedia-org-9351 477 3 , , , en-wikipedia-org-9351 477 4 D.D. D.D. NNP en-wikipedia-org-9351 478 1 ( ( -LRB- en-wikipedia-org-9351 478 2 2005 2005 CD en-wikipedia-org-9351 478 3 ) ) -RRB- en-wikipedia-org-9351 478 4 . . . en-wikipedia-org-9351 479 1 " " `` en-wikipedia-org-9351 479 2 Must Must MD en-wikipedia-org-9351 479 3 " " '' en-wikipedia-org-9351 479 4 service service VB en-wikipedia-org-9351 479 5 with with IN en-wikipedia-org-9351 479 6 a a DT en-wikipedia-org-9351 479 7 smile smile NN en-wikipedia-org-9351 479 8 " " `` en-wikipedia-org-9351 479 9 be be VB en-wikipedia-org-9351 479 10 stressful stressful JJ en-wikipedia-org-9351 479 11 ? ? . en-wikipedia-org-9351 480 1 The the DT en-wikipedia-org-9351 480 2 moderate moderate JJ en-wikipedia-org-9351 480 3 role role NN en-wikipedia-org-9351 480 4 of of IN en-wikipedia-org-9351 480 5 personal personal JJ en-wikipedia-org-9351 480 6 control control NN en-wikipedia-org-9351 480 7 for for IN en-wikipedia-org-9351 480 8 American american JJ en-wikipedia-org-9351 480 9 and and CC en-wikipedia-org-9351 480 10 French french JJ en-wikipedia-org-9351 480 11 employees employee NNS en-wikipedia-org-9351 480 12 " " '' en-wikipedia-org-9351 480 13 . . . en-wikipedia-org-9351 481 1 Journal Journal NNP en-wikipedia-org-9351 481 2 of of IN en-wikipedia-org-9351 481 3 Applied Applied NNP en-wikipedia-org-9351 481 4 Psychology Psychology NNP en-wikipedia-org-9351 481 5 . . . en-wikipedia-org-9351 482 1 90 90 CD en-wikipedia-org-9351 482 2 ( ( -LRB- en-wikipedia-org-9351 482 3 5 5 CD en-wikipedia-org-9351 482 4 ) ) -RRB- en-wikipedia-org-9351 482 5 : : : en-wikipedia-org-9351 482 6 893–904 893–904 CD en-wikipedia-org-9351 482 7 . . . en-wikipedia-org-9351 483 1 doi:10.1037/0021 doi:10.1037/0021 NN en-wikipedia-org-9351 483 2 - - HYPH en-wikipedia-org-9351 483 3 9010.90.5.893 9010.90.5.893 CD en-wikipedia-org-9351 483 4 . . . en-wikipedia-org-9351 484 1 PMID PMID NNP en-wikipedia-org-9351 484 2   _SP en-wikipedia-org-9351 484 3 16162062 16162062 CD en-wikipedia-org-9351 484 4 . . . en-wikipedia-org-9351 485 1 S2CID S2CID NNP en-wikipedia-org-9351 485 2   _SP en-wikipedia-org-9351 485 3 41790033 41790033 CD en-wikipedia-org-9351 485 4 . . . en-wikipedia-org-9351 486 1 Download download NN en-wikipedia-org-9351 486 2 . . . en-wikipedia-org-9351 487 1 Grove Grove NNP en-wikipedia-org-9351 487 2 , , , en-wikipedia-org-9351 487 3 S.J. S.J. NNP en-wikipedia-org-9351 488 1 ; ; : en-wikipedia-org-9351 488 2 Fisk Fisk NNP en-wikipedia-org-9351 488 3 , , , en-wikipedia-org-9351 488 4 R.P. R.P. NNP en-wikipedia-org-9351 489 1 ( ( -LRB- en-wikipedia-org-9351 489 2 1989 1989 CD en-wikipedia-org-9351 489 3 ) ) -RRB- en-wikipedia-org-9351 489 4 , , , en-wikipedia-org-9351 489 5 " " `` en-wikipedia-org-9351 489 6 Impression impression NN en-wikipedia-org-9351 489 7 management management NN en-wikipedia-org-9351 489 8 in in IN en-wikipedia-org-9351 489 9 services service NNS en-wikipedia-org-9351 489 10 marketing marketing NN en-wikipedia-org-9351 489 11 : : : en-wikipedia-org-9351 489 12 a a DT en-wikipedia-org-9351 489 13 dramaturgical dramaturgical JJ en-wikipedia-org-9351 489 14 perspective perspective NN en-wikipedia-org-9351 489 15 " " '' en-wikipedia-org-9351 489 16 , , , en-wikipedia-org-9351 489 17 in in IN en-wikipedia-org-9351 489 18 Giacalone Giacalone NNP en-wikipedia-org-9351 489 19 , , , en-wikipedia-org-9351 489 20 R.A. R.A. NNP en-wikipedia-org-9351 489 21 ; ; : en-wikipedia-org-9351 489 22 Rosenfeld Rosenfeld NNP en-wikipedia-org-9351 489 23 , , , en-wikipedia-org-9351 489 24 P. P. NNP en-wikipedia-org-9351 490 1 ( ( -LRB- en-wikipedia-org-9351 490 2 eds eds PRP$ en-wikipedia-org-9351 490 3 . . . en-wikipedia-org-9351 491 1 ) ) -RRB- en-wikipedia-org-9351 491 2 , , , en-wikipedia-org-9351 491 3 Impression Impression NNP en-wikipedia-org-9351 491 4 Management Management NNP en-wikipedia-org-9351 491 5 in in IN en-wikipedia-org-9351 491 6 the the DT en-wikipedia-org-9351 491 7 Organization Organization NNP en-wikipedia-org-9351 491 8 , , , en-wikipedia-org-9351 491 9 Hillsdale Hillsdale NNP en-wikipedia-org-9351 491 10 , , , en-wikipedia-org-9351 491 11 New New NNP en-wikipedia-org-9351 491 12 Jersey Jersey NNP en-wikipedia-org-9351 491 13 : : : en-wikipedia-org-9351 491 14 Lawrence Lawrence NNP en-wikipedia-org-9351 491 15 Erlbaum Erlbaum NNP en-wikipedia-org-9351 491 16 , , , en-wikipedia-org-9351 491 17 pp pp NNP en-wikipedia-org-9351 491 18 . . . en-wikipedia-org-9351 492 1 427–438 427–438 CD en-wikipedia-org-9351 492 2 , , , en-wikipedia-org-9351 492 3 ISBN ISBN NNP en-wikipedia-org-9351 492 4   _SP en-wikipedia-org-9351 492 5 978 978 CD en-wikipedia-org-9351 492 6 - - HYPH en-wikipedia-org-9351 492 7 0 0 CD en-wikipedia-org-9351 492 8 - - HYPH en-wikipedia-org-9351 492 9 8058 8058 CD en-wikipedia-org-9351 492 10 - - HYPH en-wikipedia-org-9351 492 11 0696 0696 CD en-wikipedia-org-9351 492 12 - - HYPH en-wikipedia-org-9351 492 13 0 0 CD en-wikipedia-org-9351 492 14 Gross Gross NNP en-wikipedia-org-9351 492 15 , , , en-wikipedia-org-9351 492 16 J J NNP en-wikipedia-org-9351 492 17 ( ( -LRB- en-wikipedia-org-9351 492 18 1998a 1998a CD en-wikipedia-org-9351 492 19 ) ) -RRB- en-wikipedia-org-9351 492 20 . . . en-wikipedia-org-9351 493 1 " " `` en-wikipedia-org-9351 493 2 Antecedent- Antecedent- NNP en-wikipedia-org-9351 493 3 and and CC en-wikipedia-org-9351 493 4 response response NN en-wikipedia-org-9351 493 5 - - HYPH en-wikipedia-org-9351 493 6 focused focus VBN en-wikipedia-org-9351 493 7 emotion emotion NN en-wikipedia-org-9351 493 8 regulation regulation NN en-wikipedia-org-9351 493 9 : : : en-wikipedia-org-9351 493 10 Divergent divergent JJ en-wikipedia-org-9351 493 11 consequences consequence NNS en-wikipedia-org-9351 493 12 for for IN en-wikipedia-org-9351 493 13 experience experience NN en-wikipedia-org-9351 493 14 , , , en-wikipedia-org-9351 493 15 expression expression NN en-wikipedia-org-9351 493 16 , , , en-wikipedia-org-9351 493 17 and and CC en-wikipedia-org-9351 493 18 physiology physiology NN en-wikipedia-org-9351 493 19 " " '' en-wikipedia-org-9351 493 20 . . . en-wikipedia-org-9351 494 1 Journal Journal NNP en-wikipedia-org-9351 494 2 of of IN en-wikipedia-org-9351 494 3 Personality Personality NNP en-wikipedia-org-9351 494 4 and and CC en-wikipedia-org-9351 494 5 Social Social NNP en-wikipedia-org-9351 494 6 Psychology Psychology NNP en-wikipedia-org-9351 494 7 . . . en-wikipedia-org-9351 495 1 74 74 CD en-wikipedia-org-9351 495 2 ( ( -LRB- en-wikipedia-org-9351 495 3 1 1 CD en-wikipedia-org-9351 495 4 ) ) -RRB- en-wikipedia-org-9351 495 5 : : : en-wikipedia-org-9351 495 6 224–237 224–237 CD en-wikipedia-org-9351 495 7 . . . en-wikipedia-org-9351 496 1 CiteSeerX CiteSeerX NNS en-wikipedia-org-9351 496 2   _SP en-wikipedia-org-9351 496 3 10.1.1.688.783 10.1.1.688.783 NN en-wikipedia-org-9351 496 4 . . . en-wikipedia-org-9351 496 5 doi:10.1037/0022 doi:10.1037/0022 NNP en-wikipedia-org-9351 496 6 - - : en-wikipedia-org-9351 496 7 3514.74.1.224 3514.74.1.224 CD en-wikipedia-org-9351 496 8 . . . en-wikipedia-org-9351 497 1 PMID PMID NNP en-wikipedia-org-9351 497 2   _SP en-wikipedia-org-9351 497 3 9457784 9457784 CD en-wikipedia-org-9351 497 4 . . . en-wikipedia-org-9351 498 1 Gross Gross NNP en-wikipedia-org-9351 498 2 , , , en-wikipedia-org-9351 498 3 J J NNP en-wikipedia-org-9351 498 4 ( ( -LRB- en-wikipedia-org-9351 498 5 1998b 1998b CD en-wikipedia-org-9351 498 6 ) ) -RRB- en-wikipedia-org-9351 498 7 . . . en-wikipedia-org-9351 499 1 " " `` en-wikipedia-org-9351 499 2 The the DT en-wikipedia-org-9351 499 3 emerging emerge VBG en-wikipedia-org-9351 499 4 field field NN en-wikipedia-org-9351 499 5 of of IN en-wikipedia-org-9351 499 6 emotion emotion NN en-wikipedia-org-9351 499 7 regulation regulation NN en-wikipedia-org-9351 499 8 : : : en-wikipedia-org-9351 499 9 An an DT en-wikipedia-org-9351 499 10 integrative integrative JJ en-wikipedia-org-9351 499 11 review review NN en-wikipedia-org-9351 499 12 " " '' en-wikipedia-org-9351 499 13 ( ( -LRB- en-wikipedia-org-9351 499 14 PDF PDF NNP en-wikipedia-org-9351 499 15 ) ) -RRB- en-wikipedia-org-9351 499 16 . . . en-wikipedia-org-9351 500 1 Review Review NNP en-wikipedia-org-9351 500 2 of of IN en-wikipedia-org-9351 500 3 General General NNP en-wikipedia-org-9351 500 4 Psychology Psychology NNP en-wikipedia-org-9351 500 5 . . . en-wikipedia-org-9351 501 1 2 2 CD en-wikipedia-org-9351 501 2 ( ( -LRB- en-wikipedia-org-9351 501 3 3 3 CD en-wikipedia-org-9351 501 4 ) ) -RRB- en-wikipedia-org-9351 501 5 : : : en-wikipedia-org-9351 501 6 271–299 271–299 CD en-wikipedia-org-9351 501 7 . . . en-wikipedia-org-9351 502 1 CiteSeerX CiteSeerX NNS en-wikipedia-org-9351 502 2   _SP en-wikipedia-org-9351 502 3 10.1.1.476.7042 10.1.1.476.7042 CD en-wikipedia-org-9351 502 4 . . . en-wikipedia-org-9351 502 5 doi:10.1037/1089 doi:10.1037/1089 NN en-wikipedia-org-9351 502 6 - - HYPH en-wikipedia-org-9351 502 7 2680.2.3.271 2680.2.3.271 NNP en-wikipedia-org-9351 502 8 . . . en-wikipedia-org-9351 503 1 S2CID S2CID NNS en-wikipedia-org-9351 503 2   _SP en-wikipedia-org-9351 503 3 6236938 6236938 CD en-wikipedia-org-9351 503 4 . . . en-wikipedia-org-9351 504 1 Archived archived JJ en-wikipedia-org-9351 504 2 from from IN en-wikipedia-org-9351 504 3 the the DT en-wikipedia-org-9351 504 4 original original JJ en-wikipedia-org-9351 504 5 ( ( -LRB- en-wikipedia-org-9351 504 6 PDF PDF NNP en-wikipedia-org-9351 504 7 ) ) -RRB- en-wikipedia-org-9351 504 8 on on IN en-wikipedia-org-9351 504 9 May May NNP en-wikipedia-org-9351 504 10 22 22 CD en-wikipedia-org-9351 504 11 , , , en-wikipedia-org-9351 504 12 2005 2005 CD en-wikipedia-org-9351 504 13 . . . en-wikipedia-org-9351 505 1 Hochschild Hochschild NNP en-wikipedia-org-9351 505 2 , , , en-wikipedia-org-9351 505 3 A.R. A.R. NNP en-wikipedia-org-9351 506 1 ( ( -LRB- en-wikipedia-org-9351 506 2 1983 1983 CD en-wikipedia-org-9351 506 3 ) ) -RRB- en-wikipedia-org-9351 506 4 . . . en-wikipedia-org-9351 507 1 The the DT en-wikipedia-org-9351 507 2 managed manage VBN en-wikipedia-org-9351 507 3 heart heart NN en-wikipedia-org-9351 507 4 : : : en-wikipedia-org-9351 507 5 commercialization commercialization NN en-wikipedia-org-9351 507 6 of of IN en-wikipedia-org-9351 507 7 human human JJ en-wikipedia-org-9351 507 8 feeling feeling NN en-wikipedia-org-9351 507 9 . . . en-wikipedia-org-9351 508 1 Berkeley Berkeley NNP en-wikipedia-org-9351 508 2 : : : en-wikipedia-org-9351 508 3 University University NNP en-wikipedia-org-9351 508 4 of of IN en-wikipedia-org-9351 508 5 California California NNP en-wikipedia-org-9351 508 6 Press Press NNP en-wikipedia-org-9351 508 7 . . . en-wikipedia-org-9351 509 1 ISBN ISBN NNP en-wikipedia-org-9351 509 2   _SP en-wikipedia-org-9351 509 3 978 978 CD en-wikipedia-org-9351 509 4 - - HYPH en-wikipedia-org-9351 509 5 0 0 CD en-wikipedia-org-9351 509 6 - - HYPH en-wikipedia-org-9351 509 7 520 520 CD en-wikipedia-org-9351 509 8 - - HYPH en-wikipedia-org-9351 509 9 05454 05454 CD en-wikipedia-org-9351 509 10 - - HYPH en-wikipedia-org-9351 509 11 7 7 CD en-wikipedia-org-9351 509 12 . . . en-wikipedia-org-9351 510 1 Ito Ito NNP en-wikipedia-org-9351 510 2 , , , en-wikipedia-org-9351 510 3 J. J. NNP en-wikipedia-org-9351 510 4 ; ; : en-wikipedia-org-9351 510 5 Brotheridge Brotheridge NNP en-wikipedia-org-9351 510 6 , , , en-wikipedia-org-9351 510 7 C. C. NNP en-wikipedia-org-9351 510 8 ( ( -LRB- en-wikipedia-org-9351 510 9 2003 2003 CD en-wikipedia-org-9351 510 10 ) ) -RRB- en-wikipedia-org-9351 510 11 . . . en-wikipedia-org-9351 511 1 " " `` en-wikipedia-org-9351 511 2 Resources resource NNS en-wikipedia-org-9351 511 3 , , , en-wikipedia-org-9351 511 4 coping cope VBG en-wikipedia-org-9351 511 5 strategies strategy NNS en-wikipedia-org-9351 511 6 , , , en-wikipedia-org-9351 511 7 and and CC en-wikipedia-org-9351 511 8 emotional emotional JJ en-wikipedia-org-9351 511 9 exhaustion exhaustion NN en-wikipedia-org-9351 511 10 : : : en-wikipedia-org-9351 511 11 A a DT en-wikipedia-org-9351 511 12 conservation conservation NN en-wikipedia-org-9351 511 13 of of IN en-wikipedia-org-9351 511 14 resources resource NNS en-wikipedia-org-9351 511 15 perspective perspective NN en-wikipedia-org-9351 511 16 " " '' en-wikipedia-org-9351 511 17 . . . en-wikipedia-org-9351 512 1 Journal Journal NNP en-wikipedia-org-9351 512 2 of of IN en-wikipedia-org-9351 512 3 Vocational Vocational NNP en-wikipedia-org-9351 512 4 Behavior Behavior NNP en-wikipedia-org-9351 512 5 . . . en-wikipedia-org-9351 513 1 63 63 CD en-wikipedia-org-9351 513 2 ( ( -LRB- en-wikipedia-org-9351 513 3 3 3 CD en-wikipedia-org-9351 513 4 ) ) -RRB- en-wikipedia-org-9351 513 5 : : : en-wikipedia-org-9351 513 6 490–509 490–509 CD en-wikipedia-org-9351 513 7 . . . en-wikipedia-org-9351 514 1 doi:10.1016 doi:10.1016 NNP en-wikipedia-org-9351 514 2 / / SYM en-wikipedia-org-9351 514 3 s0001 s0001 CD en-wikipedia-org-9351 514 4 - - HYPH en-wikipedia-org-9351 514 5 8791(02)00033 8791(02)00033 NNP en-wikipedia-org-9351 514 6 - - HYPH en-wikipedia-org-9351 514 7 7 7 CD en-wikipedia-org-9351 514 8 . . . en-wikipedia-org-9351 515 1 Parasuraman Parasuraman NNP en-wikipedia-org-9351 515 2 , , , en-wikipedia-org-9351 515 3 A. A. NNP en-wikipedia-org-9351 515 4 ; ; : en-wikipedia-org-9351 515 5 Zeithaml Zeithaml NNP en-wikipedia-org-9351 515 6 , , , en-wikipedia-org-9351 515 7 V.A. V.A. NNP en-wikipedia-org-9351 516 1 ; ; : en-wikipedia-org-9351 516 2 Berry Berry NNP en-wikipedia-org-9351 516 3 , , , en-wikipedia-org-9351 516 4 L.L. L.L. NNP en-wikipedia-org-9351 517 1 ( ( -LRB- en-wikipedia-org-9351 517 2 Spring Spring NNP en-wikipedia-org-9351 517 3 1988 1988 CD en-wikipedia-org-9351 517 4 ) ) -RRB- en-wikipedia-org-9351 517 5 . . . en-wikipedia-org-9351 518 1 " " `` en-wikipedia-org-9351 518 2 SERVQUAL servqual NN en-wikipedia-org-9351 518 3 : : : en-wikipedia-org-9351 518 4 a a DT en-wikipedia-org-9351 518 5 multiple multiple JJ en-wikipedia-org-9351 518 6 - - HYPH en-wikipedia-org-9351 518 7 item item NN en-wikipedia-org-9351 518 8 scale scale NN en-wikipedia-org-9351 518 9 for for IN en-wikipedia-org-9351 518 10 measuring measure VBG en-wikipedia-org-9351 518 11 customer customer NN en-wikipedia-org-9351 518 12 perceptions perception NNS en-wikipedia-org-9351 518 13 of of IN en-wikipedia-org-9351 518 14 service service NN en-wikipedia-org-9351 518 15 quality quality NN en-wikipedia-org-9351 518 16 " " '' en-wikipedia-org-9351 518 17 . . . en-wikipedia-org-9351 519 1 Journal Journal NNP en-wikipedia-org-9351 519 2 of of IN en-wikipedia-org-9351 519 3 Retailing Retailing NNP en-wikipedia-org-9351 519 4 . . . en-wikipedia-org-9351 520 1 64 64 CD en-wikipedia-org-9351 520 2 ( ( -LRB- en-wikipedia-org-9351 520 3 1 1 CD en-wikipedia-org-9351 520 4 ) ) -RRB- en-wikipedia-org-9351 520 5 : : : en-wikipedia-org-9351 520 6 12–40 12–40 CD en-wikipedia-org-9351 520 7 . . . en-wikipedia-org-9351 521 1 Pdf pdf UH en-wikipedia-org-9351 521 2 . . . en-wikipedia-org-9351 522 1 Pugliesi pugliesi NN en-wikipedia-org-9351 522 2 , , , en-wikipedia-org-9351 522 3 K K NNP en-wikipedia-org-9351 522 4 ( ( -LRB- en-wikipedia-org-9351 522 5 1999 1999 CD en-wikipedia-org-9351 522 6 ) ) -RRB- en-wikipedia-org-9351 522 7 . . . en-wikipedia-org-9351 523 1 " " `` en-wikipedia-org-9351 523 2 The the DT en-wikipedia-org-9351 523 3 consequences consequence NNS en-wikipedia-org-9351 523 4 of of IN en-wikipedia-org-9351 523 5 emotional emotional JJ en-wikipedia-org-9351 523 6 labor labor NN en-wikipedia-org-9351 523 7 in in IN en-wikipedia-org-9351 523 8 a a DT en-wikipedia-org-9351 523 9 complex complex JJ en-wikipedia-org-9351 523 10 organization organization NN en-wikipedia-org-9351 523 11 " " '' en-wikipedia-org-9351 523 12 . . . en-wikipedia-org-9351 524 1 Motivation Motivation NNP en-wikipedia-org-9351 524 2 and and CC en-wikipedia-org-9351 524 3 Emotion Emotion NNP en-wikipedia-org-9351 524 4 . . . en-wikipedia-org-9351 525 1 23 23 CD en-wikipedia-org-9351 525 2 ( ( -LRB- en-wikipedia-org-9351 525 3 2 2 CD en-wikipedia-org-9351 525 4 ) ) -RRB- en-wikipedia-org-9351 525 5 : : : en-wikipedia-org-9351 525 6 125–154 125–154 CD en-wikipedia-org-9351 525 7 . . . en-wikipedia-org-9351 526 1 doi:10.1023 doi:10.1023 LS en-wikipedia-org-9351 526 2 / / SYM en-wikipedia-org-9351 526 3 A:1021329112679 A:1021329112679 NNS en-wikipedia-org-9351 526 4 . . . en-wikipedia-org-9351 527 1 S2CID S2CID NNS en-wikipedia-org-9351 527 2   _SP en-wikipedia-org-9351 527 3 141064709 141064709 CD en-wikipedia-org-9351 527 4 . . . en-wikipedia-org-9351 528 1 Rafaeli Rafaeli NNP en-wikipedia-org-9351 528 2 , , , en-wikipedia-org-9351 528 3 A. a. NN en-wikipedia-org-9351 528 4 ; ; : en-wikipedia-org-9351 528 5 Sutton Sutton NNP en-wikipedia-org-9351 528 6 , , , en-wikipedia-org-9351 528 7 R. R. NNP en-wikipedia-org-9351 528 8 I. I. NNP en-wikipedia-org-9351 529 1 ( ( -LRB- en-wikipedia-org-9351 529 2 1989 1989 CD en-wikipedia-org-9351 529 3 ) ) -RRB- en-wikipedia-org-9351 529 4 . . . en-wikipedia-org-9351 530 1 " " `` en-wikipedia-org-9351 530 2 The the DT en-wikipedia-org-9351 530 3 expression expression NN en-wikipedia-org-9351 530 4 of of IN en-wikipedia-org-9351 530 5 emotion emotion NN en-wikipedia-org-9351 530 6 in in IN en-wikipedia-org-9351 530 7 organizational organizational JJ en-wikipedia-org-9351 530 8 life life NN en-wikipedia-org-9351 530 9 " " '' en-wikipedia-org-9351 530 10 . . . en-wikipedia-org-9351 531 1 Research research NN en-wikipedia-org-9351 531 2 in in IN en-wikipedia-org-9351 531 3 Organizational Organizational NNP en-wikipedia-org-9351 531 4 Behavior Behavior NNP en-wikipedia-org-9351 531 5 . . . en-wikipedia-org-9351 532 1 11 11 CD en-wikipedia-org-9351 532 2 : : : en-wikipedia-org-9351 532 3 1–42 1–42 CD en-wikipedia-org-9351 532 4 . . . en-wikipedia-org-9351 533 1 Pdf pdf UH en-wikipedia-org-9351 533 2 . . . en-wikipedia-org-9351 534 1 Ragin Ragin NNP en-wikipedia-org-9351 534 2 , , , en-wikipedia-org-9351 534 3 Charles Charles NNP en-wikipedia-org-9351 534 4 C. C. NNP en-wikipedia-org-9351 534 5 ( ( -LRB- en-wikipedia-org-9351 534 6 1994 1994 CD en-wikipedia-org-9351 534 7 ) ) -RRB- en-wikipedia-org-9351 534 8 . . . en-wikipedia-org-9351 535 1 Constructing construct VBG en-wikipedia-org-9351 535 2 social social JJ en-wikipedia-org-9351 535 3 research research NN en-wikipedia-org-9351 535 4 : : : en-wikipedia-org-9351 535 5 the the DT en-wikipedia-org-9351 535 6 unity unity NN en-wikipedia-org-9351 535 7 and and CC en-wikipedia-org-9351 535 8 diversity diversity NN en-wikipedia-org-9351 535 9 of of IN en-wikipedia-org-9351 535 10 method method NN en-wikipedia-org-9351 535 11 . . . en-wikipedia-org-9351 536 1 Thousand Thousand NNP en-wikipedia-org-9351 536 2 Oaks Oaks NNPS en-wikipedia-org-9351 536 3 , , , en-wikipedia-org-9351 536 4 California California NNP en-wikipedia-org-9351 536 5 : : : en-wikipedia-org-9351 536 6 Pine Pine NNP en-wikipedia-org-9351 536 7 Forge Forge NNP en-wikipedia-org-9351 536 8 Press Press NNP en-wikipedia-org-9351 536 9 . . . en-wikipedia-org-9351 537 1 ISBN ISBN NNP en-wikipedia-org-9351 537 2   _SP en-wikipedia-org-9351 537 3 978 978 CD en-wikipedia-org-9351 537 4 - - HYPH en-wikipedia-org-9351 537 5 0 0 CD en-wikipedia-org-9351 537 6 - - HYPH en-wikipedia-org-9351 537 7 8039 8039 CD en-wikipedia-org-9351 537 8 - - HYPH en-wikipedia-org-9351 537 9 9021 9021 CD en-wikipedia-org-9351 537 10 - - HYPH en-wikipedia-org-9351 537 11 0 0 CD en-wikipedia-org-9351 537 12 . . . en-wikipedia-org-9351 538 1 Sutton Sutton NNP en-wikipedia-org-9351 538 2 , , , en-wikipedia-org-9351 538 3 R. R. NNP en-wikipedia-org-9351 538 4 I. I. NNP en-wikipedia-org-9351 538 5 ; ; : en-wikipedia-org-9351 538 6 Rafaeli Rafaeli NNP en-wikipedia-org-9351 538 7 , , , en-wikipedia-org-9351 538 8 I. i. NN en-wikipedia-org-9351 539 1 ( ( -LRB- en-wikipedia-org-9351 539 2 1988 1988 CD en-wikipedia-org-9351 539 3 ) ) -RRB- en-wikipedia-org-9351 539 4 . . . en-wikipedia-org-9351 540 1 " " `` en-wikipedia-org-9351 540 2 Untangling untangle VBG en-wikipedia-org-9351 540 3 the the DT en-wikipedia-org-9351 540 4 relationship relationship NN en-wikipedia-org-9351 540 5 between between IN en-wikipedia-org-9351 540 6 displayed display VBD en-wikipedia-org-9351 540 7 emotions emotion NNS en-wikipedia-org-9351 540 8 and and CC en-wikipedia-org-9351 540 9 organizational organizational JJ en-wikipedia-org-9351 540 10 sales sale NNS en-wikipedia-org-9351 540 11 : : : en-wikipedia-org-9351 540 12 The the DT en-wikipedia-org-9351 540 13 case case NN en-wikipedia-org-9351 540 14 of of IN en-wikipedia-org-9351 540 15 convenience convenience NN en-wikipedia-org-9351 540 16 stores store NNS en-wikipedia-org-9351 540 17 " " '' en-wikipedia-org-9351 540 18 . . . en-wikipedia-org-9351 541 1 Academy Academy NNP en-wikipedia-org-9351 541 2 of of IN en-wikipedia-org-9351 541 3 Management Management NNP en-wikipedia-org-9351 541 4 Journal Journal NNP en-wikipedia-org-9351 541 5 . . . en-wikipedia-org-9351 542 1 31 31 CD en-wikipedia-org-9351 542 2 ( ( -LRB- en-wikipedia-org-9351 542 3 3 3 CD en-wikipedia-org-9351 542 4 ) ) -RRB- en-wikipedia-org-9351 542 5 : : : en-wikipedia-org-9351 542 6 461–487 461–487 CD en-wikipedia-org-9351 542 7 . . . en-wikipedia-org-9351 543 1 doi:10.2307/256456 doi:10.2307/256456 UH en-wikipedia-org-9351 543 2 . . . en-wikipedia-org-9351 544 1 JSTOR JSTOR NNP en-wikipedia-org-9351 544 2   _SP en-wikipedia-org-9351 544 3 256456 256456 CD en-wikipedia-org-9351 544 4 . . . en-wikipedia-org-9351 545 1 Tracy Tracy NNP en-wikipedia-org-9351 545 2 , , , en-wikipedia-org-9351 545 3 S S NNP en-wikipedia-org-9351 545 4 ( ( -LRB- en-wikipedia-org-9351 545 5 2000 2000 CD en-wikipedia-org-9351 545 6 ) ) -RRB- en-wikipedia-org-9351 545 7 . . . en-wikipedia-org-9351 546 1 " " `` en-wikipedia-org-9351 546 2 Becoming become VBG en-wikipedia-org-9351 546 3 a a DT en-wikipedia-org-9351 546 4 character character NN en-wikipedia-org-9351 546 5 for for IN en-wikipedia-org-9351 546 6 commerce commerce NN en-wikipedia-org-9351 546 7 emotion emotion NNP en-wikipedia-org-9351 546 8 " " '' en-wikipedia-org-9351 546 9 . . . en-wikipedia-org-9351 547 1 Management Management NNP en-wikipedia-org-9351 547 2 Communication Communication NNP en-wikipedia-org-9351 547 3 Quarterly Quarterly NNP en-wikipedia-org-9351 547 4 . . . en-wikipedia-org-9351 548 1 14 14 CD en-wikipedia-org-9351 548 2 ( ( -LRB- en-wikipedia-org-9351 548 3 1 1 CD en-wikipedia-org-9351 548 4 ) ) -RRB- en-wikipedia-org-9351 548 5 : : : en-wikipedia-org-9351 548 6 90–128 90–128 CD en-wikipedia-org-9351 548 7 . . . en-wikipedia-org-9351 549 1 doi:10.1177/0893318900141004 doi:10.1177/0893318900141004 NNP en-wikipedia-org-9351 549 2 . . . en-wikipedia-org-9351 550 1 S2CID S2CID NNS en-wikipedia-org-9351 550 2   _SP en-wikipedia-org-9351 550 3 144163747 144163747 CD en-wikipedia-org-9351 550 4 . . . en-wikipedia-org-9351 551 1 Wichroski Wichroski NNP en-wikipedia-org-9351 551 2 , , , en-wikipedia-org-9351 551 3 M.R. M.R. NNP en-wikipedia-org-9351 552 1 ( ( -LRB- en-wikipedia-org-9351 552 2 1994 1994 CD en-wikipedia-org-9351 552 3 ) ) -RRB- en-wikipedia-org-9351 552 4 . . . en-wikipedia-org-9351 553 1 " " `` en-wikipedia-org-9351 553 2 The the DT en-wikipedia-org-9351 553 3 secretary secretary NN en-wikipedia-org-9351 553 4 : : : en-wikipedia-org-9351 553 5 invisible invisible JJ en-wikipedia-org-9351 553 6 labor labor NN en-wikipedia-org-9351 553 7 in in IN en-wikipedia-org-9351 553 8 the the DT en-wikipedia-org-9351 553 9 workworld workworld NN en-wikipedia-org-9351 553 10 of of IN en-wikipedia-org-9351 553 11 women woman NNS en-wikipedia-org-9351 553 12 " " '' en-wikipedia-org-9351 553 13 . . . en-wikipedia-org-9351 554 1 Human Human NNP en-wikipedia-org-9351 554 2 Organization Organization NNP en-wikipedia-org-9351 554 3 . . . en-wikipedia-org-9351 555 1 53 53 CD en-wikipedia-org-9351 555 2 ( ( -LRB- en-wikipedia-org-9351 555 3 1 1 CD en-wikipedia-org-9351 555 4 ) ) -RRB- en-wikipedia-org-9351 555 5 : : : en-wikipedia-org-9351 555 6 33–41 33–41 NN en-wikipedia-org-9351 555 7 . . . en-wikipedia-org-9351 556 1 doi:10.17730 doi:10.17730 VB en-wikipedia-org-9351 556 2 / / SYM en-wikipedia-org-9351 556 3 humo.53.1.a1205g53j7334631 humo.53.1.a1205g53j7334631 NNP en-wikipedia-org-9351 556 4 . . . en-wikipedia-org-9351 557 1 Wilding wilding NN en-wikipedia-org-9351 557 2 , , , en-wikipedia-org-9351 557 3 M. M. NNP en-wikipedia-org-9351 557 4 ; ; : en-wikipedia-org-9351 557 5 Chae Chae NNP en-wikipedia-org-9351 557 6 , , , en-wikipedia-org-9351 557 7 K. K. NNP en-wikipedia-org-9351 557 8 ; ; : en-wikipedia-org-9351 557 9 Jang Jang NNP en-wikipedia-org-9351 557 10 , , , en-wikipedia-org-9351 557 11 J. J. NNP en-wikipedia-org-9351 558 1 ( ( -LRB- en-wikipedia-org-9351 558 2 2014 2014 CD en-wikipedia-org-9351 558 3 ) ) -RRB- en-wikipedia-org-9351 558 4 . . . en-wikipedia-org-9351 559 1 " " `` en-wikipedia-org-9351 559 2 Emotional emotional JJ en-wikipedia-org-9351 559 3 labor labor NN en-wikipedia-org-9351 559 4 in in IN en-wikipedia-org-9351 559 5 Korean korean JJ en-wikipedia-org-9351 559 6 local local JJ en-wikipedia-org-9351 559 7 government government NN en-wikipedia-org-9351 559 8 : : : en-wikipedia-org-9351 559 9 testing test VBG en-wikipedia-org-9351 559 10 the the DT en-wikipedia-org-9351 559 11 consequences consequence NNS en-wikipedia-org-9351 559 12 of of IN en-wikipedia-org-9351 559 13 situational situational JJ en-wikipedia-org-9351 559 14 factors factor NNS en-wikipedia-org-9351 559 15 and and CC en-wikipedia-org-9351 559 16 emotional emotional JJ en-wikipedia-org-9351 559 17 dissonance dissonance NN en-wikipedia-org-9351 559 18 " " '' en-wikipedia-org-9351 559 19 ( ( -LRB- en-wikipedia-org-9351 559 20 PDF PDF NNP en-wikipedia-org-9351 559 21 ) ) -RRB- en-wikipedia-org-9351 559 22 . . . en-wikipedia-org-9351 560 1 Public Public NNP en-wikipedia-org-9351 560 2 Performance Performance NNP en-wikipedia-org-9351 560 3 & & CC en-wikipedia-org-9351 560 4 Management Management NNP en-wikipedia-org-9351 560 5 Review Review NNP en-wikipedia-org-9351 560 6 . . . en-wikipedia-org-9351 561 1 38 38 CD en-wikipedia-org-9351 561 2 ( ( -LRB- en-wikipedia-org-9351 561 3 2 2 CD en-wikipedia-org-9351 561 4 ) ) -RRB- en-wikipedia-org-9351 561 5 : : : en-wikipedia-org-9351 561 6 316–336 316–336 CD en-wikipedia-org-9351 561 7 . . . en-wikipedia-org-9351 562 1 doi:10.1080/15309576.2015.983838 doi:10.1080/15309576.2015.983838 NNP en-wikipedia-org-9351 562 2 . . . en-wikipedia-org-9351 563 1 S2CID S2CID NNS en-wikipedia-org-9351 563 2   _SP en-wikipedia-org-9351 563 3 144172415 144172415 CD en-wikipedia-org-9351 563 4 . . . en-wikipedia-org-9351 564 1 Wright Wright NNP en-wikipedia-org-9351 564 2 , , , en-wikipedia-org-9351 564 3 T.A. T.A. NNP en-wikipedia-org-9351 565 1 ; ; : en-wikipedia-org-9351 565 2 Cropanzano Cropanzano NNP en-wikipedia-org-9351 565 3 , , , en-wikipedia-org-9351 565 4 R. R. NNP en-wikipedia-org-9351 565 5 ( ( -LRB- en-wikipedia-org-9351 565 6 1998 1998 CD en-wikipedia-org-9351 565 7 ) ) -RRB- en-wikipedia-org-9351 565 8 . . . en-wikipedia-org-9351 566 1 " " `` en-wikipedia-org-9351 566 2 Emotional emotional JJ en-wikipedia-org-9351 566 3 exhaustion exhaustion NN en-wikipedia-org-9351 566 4 as as IN en-wikipedia-org-9351 566 5 a a DT en-wikipedia-org-9351 566 6 predictor predictor NN en-wikipedia-org-9351 566 7 of of IN en-wikipedia-org-9351 566 8 job job NN en-wikipedia-org-9351 566 9 performance performance NN en-wikipedia-org-9351 566 10 and and CC en-wikipedia-org-9351 566 11 voluntary voluntary JJ en-wikipedia-org-9351 566 12 turnover turnover NN en-wikipedia-org-9351 566 13 " " '' en-wikipedia-org-9351 566 14 . . . en-wikipedia-org-9351 567 1 Journal Journal NNP en-wikipedia-org-9351 567 2 of of IN en-wikipedia-org-9351 567 3 Applied Applied NNP en-wikipedia-org-9351 567 4 Psychology Psychology NNP en-wikipedia-org-9351 567 5 . . . en-wikipedia-org-9351 568 1 83 83 CD en-wikipedia-org-9351 568 2 ( ( -LRB- en-wikipedia-org-9351 568 3 3 3 CD en-wikipedia-org-9351 568 4 ) ) -RRB- en-wikipedia-org-9351 568 5 : : : en-wikipedia-org-9351 568 6 486–493 486–493 CD en-wikipedia-org-9351 568 7 . . . en-wikipedia-org-9351 569 1 doi:10.1037/0021 doi:10.1037/0021 NNP en-wikipedia-org-9351 569 2 - - HYPH en-wikipedia-org-9351 569 3 9010.83.3.486 9010.83.3.486 CD en-wikipedia-org-9351 569 4 . . . en-wikipedia-org-9351 570 1 PMID PMID NNP en-wikipedia-org-9351 570 2   _SP en-wikipedia-org-9351 570 3 9648526 9648526 CD en-wikipedia-org-9351 570 4 . . . en-wikipedia-org-9351 571 1 Zapf Zapf NNP en-wikipedia-org-9351 571 2 , , , en-wikipedia-org-9351 571 3 D D NNP en-wikipedia-org-9351 571 4 ( ( -LRB- en-wikipedia-org-9351 571 5 2002 2002 CD en-wikipedia-org-9351 571 6 ) ) -RRB- en-wikipedia-org-9351 571 7 . . . en-wikipedia-org-9351 572 1 " " `` en-wikipedia-org-9351 572 2 Emotion emotion NN en-wikipedia-org-9351 572 3 work work NN en-wikipedia-org-9351 572 4 and and CC en-wikipedia-org-9351 572 5 psychological psychological JJ en-wikipedia-org-9351 572 6 well well NN en-wikipedia-org-9351 572 7 - - HYPH en-wikipedia-org-9351 572 8 being being NN en-wikipedia-org-9351 572 9 . . . en-wikipedia-org-9351 573 1 A a DT en-wikipedia-org-9351 573 2 review review NN en-wikipedia-org-9351 573 3 of of IN en-wikipedia-org-9351 573 4 the the DT en-wikipedia-org-9351 573 5 literature literature NN en-wikipedia-org-9351 573 6 and and CC en-wikipedia-org-9351 573 7 some some DT en-wikipedia-org-9351 573 8 conceptual conceptual JJ en-wikipedia-org-9351 573 9 considerations consideration NNS en-wikipedia-org-9351 573 10 " " '' en-wikipedia-org-9351 573 11 . . . en-wikipedia-org-9351 574 1 Human Human NNP en-wikipedia-org-9351 574 2 Resource Resource NNP en-wikipedia-org-9351 574 3 Management Management NNP en-wikipedia-org-9351 574 4 Review Review NNP en-wikipedia-org-9351 574 5 . . . en-wikipedia-org-9351 575 1 12 12 CD en-wikipedia-org-9351 575 2 ( ( -LRB- en-wikipedia-org-9351 575 3 2 2 CD en-wikipedia-org-9351 575 4 ) ) -RRB- en-wikipedia-org-9351 575 5 : : : en-wikipedia-org-9351 575 6 237–268 237–268 CD en-wikipedia-org-9351 575 7 . . . en-wikipedia-org-9351 576 1 doi:10.1016 doi:10.1016 NNP en-wikipedia-org-9351 576 2 / / SYM en-wikipedia-org-9351 576 3 s1053 s1053 NNP en-wikipedia-org-9351 576 4 - - HYPH en-wikipedia-org-9351 576 5 4822(02)00048 4822(02)00048 NNP en-wikipedia-org-9351 576 6 - - HYPH en-wikipedia-org-9351 576 7 7 7 CD en-wikipedia-org-9351 576 8 . . . en-wikipedia-org-9351 577 1 External external JJ en-wikipedia-org-9351 577 2 links[edit links[edit , en-wikipedia-org-9351 577 3 ] ] -RRB- en-wikipedia-org-9351 577 4 The the DT en-wikipedia-org-9351 577 5 Annotated Annotated NNP en-wikipedia-org-9351 577 6 Metafilter Metafilter NNP en-wikipedia-org-9351 577 7 Post Post NNP en-wikipedia-org-9351 577 8 ( ( -LRB- en-wikipedia-org-9351 577 9 link link NN en-wikipedia-org-9351 577 10 to to IN en-wikipedia-org-9351 577 11 pdf pdf NNP en-wikipedia-org-9351 577 12 ) ) -RRB- en-wikipedia-org-9351 577 13 v v NNP en-wikipedia-org-9351 577 14 t t NNP en-wikipedia-org-9351 577 15 e e NNP en-wikipedia-org-9351 577 16 Emotions Emotions NNP en-wikipedia-org-9351 577 17 ( ( -LRB- en-wikipedia-org-9351 577 18 list list NN en-wikipedia-org-9351 577 19 ) ) -RRB- en-wikipedia-org-9351 577 20 Emotions Emotions NNP en-wikipedia-org-9351 577 21 Acceptance Acceptance NNP en-wikipedia-org-9351 577 22 Adoration Adoration NNP en-wikipedia-org-9351 577 23 Aesthetic Aesthetic NNP en-wikipedia-org-9351 577 24 emotions emotion NNS en-wikipedia-org-9351 577 25 Affection Affection NNP en-wikipedia-org-9351 577 26 Agitation Agitation NNP en-wikipedia-org-9351 577 27 Agony Agony NNP en-wikipedia-org-9351 577 28 Amusement Amusement NNP en-wikipedia-org-9351 577 29 Anger Anger NNP en-wikipedia-org-9351 577 30 Angst Angst NNP en-wikipedia-org-9351 577 31 Anguish Anguish NNP en-wikipedia-org-9351 577 32 Annoyance Annoyance NNP en-wikipedia-org-9351 577 33 Anticipation Anticipation NNP en-wikipedia-org-9351 577 34 Anxiety Anxiety NNP en-wikipedia-org-9351 577 35 Apathy Apathy NNP en-wikipedia-org-9351 577 36 Arousal Arousal NNP en-wikipedia-org-9351 577 37 Attraction Attraction NNP en-wikipedia-org-9351 577 38 Awe Awe NNP en-wikipedia-org-9351 577 39 Boredom Boredom NNP en-wikipedia-org-9351 577 40 Calmness Calmness NNP en-wikipedia-org-9351 577 41 Compassion Compassion NNP en-wikipedia-org-9351 577 42 Confidence Confidence NNP en-wikipedia-org-9351 577 43 Contempt Contempt NNP en-wikipedia-org-9351 577 44 Contentment Contentment NNP en-wikipedia-org-9351 577 45 Courage Courage NNP en-wikipedia-org-9351 577 46 Cruelty Cruelty NNP en-wikipedia-org-9351 577 47 Curiosity Curiosity NNP en-wikipedia-org-9351 577 48 Defeat Defeat NNP en-wikipedia-org-9351 577 49 Depression Depression NNP en-wikipedia-org-9351 577 50 Desire Desire NNP en-wikipedia-org-9351 577 51 Despair despair NN en-wikipedia-org-9351 577 52 Disappointment disappointment NN en-wikipedia-org-9351 577 53 Disgust Disgust MD en-wikipedia-org-9351 577 54 Distrust distrust NN en-wikipedia-org-9351 577 55 Ecstasy Ecstasy NNP en-wikipedia-org-9351 577 56 Embarrassment Embarrassment NNP en-wikipedia-org-9351 577 57 Vicarious Vicarious NNP en-wikipedia-org-9351 577 58 Empathy Empathy NNP en-wikipedia-org-9351 577 59 Enthrallment Enthrallment NNP en-wikipedia-org-9351 577 60 Enthusiasm Enthusiasm NNP en-wikipedia-org-9351 577 61 Envy Envy NNP en-wikipedia-org-9351 577 62 Euphoria Euphoria NNP en-wikipedia-org-9351 577 63 Excitement Excitement NNP en-wikipedia-org-9351 577 64 Fear Fear NNP en-wikipedia-org-9351 577 65 Flow Flow NNP en-wikipedia-org-9351 577 66 ( ( -LRB- en-wikipedia-org-9351 577 67 psychology psychology NN en-wikipedia-org-9351 577 68 ) ) -RRB- en-wikipedia-org-9351 577 69 Frustration Frustration NNP en-wikipedia-org-9351 577 70 Gratification Gratification NNP en-wikipedia-org-9351 577 71 Gratitude Gratitude NNP en-wikipedia-org-9351 577 72 Greed Greed NNP en-wikipedia-org-9351 577 73 Grief Grief NNP en-wikipedia-org-9351 577 74 Guilt Guilt NNP en-wikipedia-org-9351 577 75 Happiness Happiness NNP en-wikipedia-org-9351 577 76 Hatred Hatred NNP en-wikipedia-org-9351 577 77 Hiraeth Hiraeth NNP en-wikipedia-org-9351 577 78 Homesickness Homesickness NNP en-wikipedia-org-9351 577 79 Hope Hope NNP en-wikipedia-org-9351 577 80 Horror Horror NNP en-wikipedia-org-9351 577 81 Hostility Hostility NNP en-wikipedia-org-9351 577 82 Humiliation Humiliation NNP en-wikipedia-org-9351 577 83 Hygge Hygge NNP en-wikipedia-org-9351 577 84 Hysteria Hysteria NNP en-wikipedia-org-9351 577 85 Indulgence Indulgence NNP en-wikipedia-org-9351 577 86 Infatuation Infatuation NNP en-wikipedia-org-9351 577 87 Insecurity Insecurity NNP en-wikipedia-org-9351 577 88 Inspiration Inspiration NNP en-wikipedia-org-9351 577 89 Interest Interest NNP en-wikipedia-org-9351 577 90 Irritation Irritation NNP en-wikipedia-org-9351 577 91 Isolation isolation NN en-wikipedia-org-9351 577 92 Jealousy jealousy NN en-wikipedia-org-9351 577 93 Joy Joy NNP en-wikipedia-org-9351 577 94 Kindness Kindness NNP en-wikipedia-org-9351 577 95 Loneliness Loneliness NNP en-wikipedia-org-9351 577 96 Longing Longing NNP en-wikipedia-org-9351 577 97 Love love NN en-wikipedia-org-9351 577 98 Limerence Limerence NNP en-wikipedia-org-9351 577 99 Lust Lust NNP en-wikipedia-org-9351 577 100 Mono Mono NNP en-wikipedia-org-9351 577 101 no no DT en-wikipedia-org-9351 577 102 aware aware JJ en-wikipedia-org-9351 577 103 Neglect Neglect NNP en-wikipedia-org-9351 577 104 Nostalgia Nostalgia NNP en-wikipedia-org-9351 577 105 Outrage Outrage NNP en-wikipedia-org-9351 577 106 Panic Panic NNP en-wikipedia-org-9351 577 107 Passion Passion NNP en-wikipedia-org-9351 577 108 Pity Pity NNP en-wikipedia-org-9351 577 109 Self self NN en-wikipedia-org-9351 577 110 - - HYPH en-wikipedia-org-9351 577 111 pity pity NN en-wikipedia-org-9351 577 112 Pleasure Pleasure NNP en-wikipedia-org-9351 577 113 Pride Pride NNP en-wikipedia-org-9351 577 114 Grandiosity Grandiosity NNP en-wikipedia-org-9351 577 115 Hubris Hubris NNP en-wikipedia-org-9351 577 116 Insult Insult NNP en-wikipedia-org-9351 577 117 Vanity Vanity NNP en-wikipedia-org-9351 577 118 Rage rage NN en-wikipedia-org-9351 577 119 Regret Regret NNP en-wikipedia-org-9351 577 120 Social social JJ en-wikipedia-org-9351 577 121 connection connection NN en-wikipedia-org-9351 577 122 Rejection rejection NN en-wikipedia-org-9351 577 123 Remorse Remorse NNP en-wikipedia-org-9351 577 124 Resentment Resentment NNP en-wikipedia-org-9351 577 125 Sadness Sadness NNP en-wikipedia-org-9351 577 126 Melancholy Melancholy NNP en-wikipedia-org-9351 577 127 Saudade Saudade NNP en-wikipedia-org-9351 577 128 Schadenfreude Schadenfreude NNP en-wikipedia-org-9351 577 129 Sehnsucht Sehnsucht NNP en-wikipedia-org-9351 577 130 Self self NN en-wikipedia-org-9351 577 131 - - HYPH en-wikipedia-org-9351 577 132 confidence confidence NN en-wikipedia-org-9351 577 133 Sentimentality Sentimentality NNP en-wikipedia-org-9351 577 134 Shame Shame NNP en-wikipedia-org-9351 577 135 Shock Shock NNP en-wikipedia-org-9351 577 136 Shyness Shyness NNP en-wikipedia-org-9351 577 137 Sorrow Sorrow NNP en-wikipedia-org-9351 577 138 Spite spite NN en-wikipedia-org-9351 577 139 Stress stress NN en-wikipedia-org-9351 577 140 Suffering Suffering NNP en-wikipedia-org-9351 577 141 Surprise Surprise NNP en-wikipedia-org-9351 577 142 Sympathy Sympathy NNP en-wikipedia-org-9351 577 143 Tenseness Tenseness NNP en-wikipedia-org-9351 577 144 Trust Trust NNP en-wikipedia-org-9351 577 145 Wonder Wonder NNP en-wikipedia-org-9351 577 146 Worry worry NN en-wikipedia-org-9351 577 147 World world NN en-wikipedia-org-9351 577 148 views view VBZ en-wikipedia-org-9351 577 149 Cynicism Cynicism NNP en-wikipedia-org-9351 577 150 Defeatism Defeatism NNP en-wikipedia-org-9351 577 151 Nihilism Nihilism NNP en-wikipedia-org-9351 577 152 Optimism Optimism NNP en-wikipedia-org-9351 577 153 Pessimism Pessimism NNP en-wikipedia-org-9351 577 154 Reclusion Reclusion NNP en-wikipedia-org-9351 577 155 Weltschmerz Weltschmerz NNP en-wikipedia-org-9351 577 156 Related Related NNP en-wikipedia-org-9351 577 157 Affect Affect NNP en-wikipedia-org-9351 577 158 consciousness consciousness NN en-wikipedia-org-9351 577 159 in in IN en-wikipedia-org-9351 577 160 education education NN en-wikipedia-org-9351 577 161 measures measure NNS en-wikipedia-org-9351 577 162 in in IN en-wikipedia-org-9351 577 163 psychology psychology NN en-wikipedia-org-9351 577 164 Affective affective JJ en-wikipedia-org-9351 577 165 computing computing NN en-wikipedia-org-9351 577 166 forecasting forecasting NN en-wikipedia-org-9351 577 167 neuroscience neuroscience NN en-wikipedia-org-9351 577 168 science science NN en-wikipedia-org-9351 577 169 spectrum spectrum NN en-wikipedia-org-9351 577 170 Affectivity Affectivity NNP en-wikipedia-org-9351 577 171 positive positive JJ en-wikipedia-org-9351 577 172 negative negative JJ en-wikipedia-org-9351 577 173 Appeal appeal NN en-wikipedia-org-9351 577 174 to to TO en-wikipedia-org-9351 577 175 emotion emotion VB en-wikipedia-org-9351 577 176 Emotion emotion NN en-wikipedia-org-9351 577 177 and and CC en-wikipedia-org-9351 577 178 art art NN en-wikipedia-org-9351 577 179 and and CC en-wikipedia-org-9351 577 180 memory memory NN en-wikipedia-org-9351 577 181 and and CC en-wikipedia-org-9351 577 182 music music NN en-wikipedia-org-9351 577 183 and and CC en-wikipedia-org-9351 577 184 sex sex NN en-wikipedia-org-9351 577 185 classification classification NN en-wikipedia-org-9351 577 186 evolution evolution NN en-wikipedia-org-9351 577 187 expressed express VBD en-wikipedia-org-9351 577 188 functional functional JJ en-wikipedia-org-9351 577 189 accounts account NNS en-wikipedia-org-9351 577 190 group group NN en-wikipedia-org-9351 577 191 homeostatic homeostatic JJ en-wikipedia-org-9351 577 192 perception perception NN en-wikipedia-org-9351 577 193 recognition recognition NN en-wikipedia-org-9351 577 194 in in IN en-wikipedia-org-9351 577 195 conversation conversation NN en-wikipedia-org-9351 577 196 in in IN en-wikipedia-org-9351 577 197 animals animal NNS en-wikipedia-org-9351 577 198 regulation regulation NN en-wikipedia-org-9351 577 199 interpersonal interpersonal JJ en-wikipedia-org-9351 577 200 work work NN en-wikipedia-org-9351 577 201 Emotional emotional JJ en-wikipedia-org-9351 577 202 aperture aperture NN en-wikipedia-org-9351 577 203 bias bias NN en-wikipedia-org-9351 577 204 blackmail blackmail VBP en-wikipedia-org-9351 577 205 competence competence NN en-wikipedia-org-9351 577 206 conflict conflict NN en-wikipedia-org-9351 577 207 contagion contagion NN en-wikipedia-org-9351 577 208 detachment detachment NNP en-wikipedia-org-9351 577 209 dysregulation dysregulation NN en-wikipedia-org-9351 577 210 eating eat VBG en-wikipedia-org-9351 577 211 exhaustion exhaustion NN en-wikipedia-org-9351 577 212 expression expression NN en-wikipedia-org-9351 577 213 intelligence intelligence NN en-wikipedia-org-9351 577 214 and and CC en-wikipedia-org-9351 577 215 bullying bully VBG en-wikipedia-org-9351 577 216 intimacy intimacy NN en-wikipedia-org-9351 577 217 isolation isolation NN en-wikipedia-org-9351 577 218 lability lability NNP en-wikipedia-org-9351 577 219 labor labor NN en-wikipedia-org-9351 577 220 lateralization lateralization NNP en-wikipedia-org-9351 577 221 literacy literacy NN en-wikipedia-org-9351 577 222 prosody prosody NN en-wikipedia-org-9351 577 223 reasoning reason VBG en-wikipedia-org-9351 577 224 responsivity responsivity NN en-wikipedia-org-9351 577 225 security security NN en-wikipedia-org-9351 577 226 selection selection NN en-wikipedia-org-9351 577 227 symbiosis symbiosis NN en-wikipedia-org-9351 577 228 well well NN en-wikipedia-org-9351 577 229 - - HYPH en-wikipedia-org-9351 577 230 being be VBG en-wikipedia-org-9351 577 231 Emotionality Emotionality NNP en-wikipedia-org-9351 577 232 bounded bound VBD en-wikipedia-org-9351 577 233 Emotions Emotions NNP en-wikipedia-org-9351 577 234 and and CC en-wikipedia-org-9351 577 235 culture culture NN en-wikipedia-org-9351 577 236 in in IN en-wikipedia-org-9351 577 237 decision decision NN en-wikipedia-org-9351 577 238 - - HYPH en-wikipedia-org-9351 577 239 making making NN en-wikipedia-org-9351 577 240 in in IN en-wikipedia-org-9351 577 241 the the DT en-wikipedia-org-9351 577 242 workplace workplace NN en-wikipedia-org-9351 577 243 in in IN en-wikipedia-org-9351 577 244 virtual virtual JJ en-wikipedia-org-9351 577 245 communication communication NN en-wikipedia-org-9351 577 246 history history NN en-wikipedia-org-9351 577 247 moral moral JJ en-wikipedia-org-9351 577 248 self self NN en-wikipedia-org-9351 577 249 - - HYPH en-wikipedia-org-9351 577 250 conscious conscious JJ en-wikipedia-org-9351 577 251 social social JJ en-wikipedia-org-9351 577 252 social social JJ en-wikipedia-org-9351 577 253 sharing share VBG en-wikipedia-org-9351 577 254 sociology sociology NN en-wikipedia-org-9351 577 255 Feeling Feeling NNP en-wikipedia-org-9351 577 256 Gender gender NN en-wikipedia-org-9351 577 257 and and CC en-wikipedia-org-9351 577 258 emotional emotional JJ en-wikipedia-org-9351 577 259 expression expression NN en-wikipedia-org-9351 577 260 Group Group NNP en-wikipedia-org-9351 577 261 affective affective JJ en-wikipedia-org-9351 577 262 tone tone NN en-wikipedia-org-9351 577 263 Interactions Interactions NNPS en-wikipedia-org-9351 577 264 between between IN en-wikipedia-org-9351 577 265 the the DT en-wikipedia-org-9351 577 266 emotional emotional JJ en-wikipedia-org-9351 577 267 and and CC en-wikipedia-org-9351 577 268 executive executive JJ en-wikipedia-org-9351 577 269 brain brain NN en-wikipedia-org-9351 577 270 systems system NNS en-wikipedia-org-9351 577 271 Meta Meta NNP en-wikipedia-org-9351 577 272 - - HYPH en-wikipedia-org-9351 577 273 emotion emotion NN en-wikipedia-org-9351 577 274 Pathognomy Pathognomy NNP en-wikipedia-org-9351 577 275 Pathos Pathos NNP en-wikipedia-org-9351 577 276 Social social JJ en-wikipedia-org-9351 577 277 emotional emotional JJ en-wikipedia-org-9351 577 278 development development NN en-wikipedia-org-9351 577 279 Stoic stoic JJ en-wikipedia-org-9351 577 280 passions passion NNS en-wikipedia-org-9351 577 281 Theory Theory NNP en-wikipedia-org-9351 577 282 affect affect VBP en-wikipedia-org-9351 577 283 appraisal appraisal NN en-wikipedia-org-9351 577 284 discrete discrete JJ en-wikipedia-org-9351 577 285 emotion emotion NN en-wikipedia-org-9351 577 286 somatic somatic JJ en-wikipedia-org-9351 577 287 marker marker NN en-wikipedia-org-9351 577 288 constructed construct VBD en-wikipedia-org-9351 577 289 emotion emotion NN en-wikipedia-org-9351 577 290 Retrieved retrieve VBN en-wikipedia-org-9351 577 291 from from IN en-wikipedia-org-9351 577 292 " " `` en-wikipedia-org-9351 577 293 https://en.wikipedia.org/w/index.php?title=Emotional_labor&oldid=992006890 https://en.wikipedia.org/w/index.php?title=Emotional_labor&oldid=992006890 NNP en-wikipedia-org-9351 577 294 " " '' en-wikipedia-org-9351 577 295 Categories Categories NNPS en-wikipedia-org-9351 577 296 : : : en-wikipedia-org-9351 577 297 Labor Labor NNP en-wikipedia-org-9351 577 298 Communication Communication NNP en-wikipedia-org-9351 577 299 Industrial industrial JJ en-wikipedia-org-9351 577 300 and and CC en-wikipedia-org-9351 577 301 organizational organizational JJ en-wikipedia-org-9351 577 302 psychology psychology NN en-wikipedia-org-9351 577 303 Human human JJ en-wikipedia-org-9351 577 304 resource resource NN en-wikipedia-org-9351 577 305 management management NN en-wikipedia-org-9351 577 306 Stress Stress NNP en-wikipedia-org-9351 577 307 ( ( -LRB- en-wikipedia-org-9351 577 308 biological biological JJ en-wikipedia-org-9351 577 309 and and CC en-wikipedia-org-9351 577 310 psychological psychological JJ en-wikipedia-org-9351 577 311 ) ) -RRB- en-wikipedia-org-9351 577 312 Emotion Emotion NNP en-wikipedia-org-9351 577 313 Life Life NNP en-wikipedia-org-9351 577 314 skills skill VBZ en-wikipedia-org-9351 577 315 Hidden hide VBN en-wikipedia-org-9351 577 316 categories category NNS en-wikipedia-org-9351 577 317 : : : en-wikipedia-org-9351 577 318 Articles article NNS en-wikipedia-org-9351 577 319 with with IN en-wikipedia-org-9351 577 320 short short JJ en-wikipedia-org-9351 577 321 description description NN en-wikipedia-org-9351 577 322 Short short JJ en-wikipedia-org-9351 577 323 description description NN en-wikipedia-org-9351 577 324 is be VBZ en-wikipedia-org-9351 577 325 different different JJ en-wikipedia-org-9351 577 326 from from IN en-wikipedia-org-9351 577 327 Wikidata Wikidata NNP en-wikipedia-org-9351 577 328 Navigation Navigation NNP en-wikipedia-org-9351 577 329 menu menu NN en-wikipedia-org-9351 577 330 Personal personal JJ en-wikipedia-org-9351 577 331 tools tool NNS en-wikipedia-org-9351 577 332 Not not RB en-wikipedia-org-9351 577 333 logged log VBN en-wikipedia-org-9351 577 334 in in IN en-wikipedia-org-9351 577 335 Talk Talk NNP en-wikipedia-org-9351 577 336 Contributions Contributions NNP en-wikipedia-org-9351 577 337 Create Create NNP en-wikipedia-org-9351 577 338 account account NN en-wikipedia-org-9351 577 339 Log Log NNP en-wikipedia-org-9351 577 340 in in IN en-wikipedia-org-9351 577 341 Namespaces Namespaces NNP en-wikipedia-org-9351 577 342 Article Article NNP en-wikipedia-org-9351 577 343 Talk talk NN en-wikipedia-org-9351 577 344 Variants variant VBZ en-wikipedia-org-9351 577 345 Views view NNS en-wikipedia-org-9351 577 346 Read read VBP en-wikipedia-org-9351 577 347 Edit edit NN en-wikipedia-org-9351 577 348 View View NNP en-wikipedia-org-9351 577 349 history history NN en-wikipedia-org-9351 577 350 More More JJR en-wikipedia-org-9351 577 351 Search Search NNP en-wikipedia-org-9351 577 352 Navigation Navigation NNP en-wikipedia-org-9351 577 353 Main Main NNP en-wikipedia-org-9351 577 354 page page NN en-wikipedia-org-9351 577 355 Contents content VBZ en-wikipedia-org-9351 577 356 Current current JJ en-wikipedia-org-9351 577 357 events event NNS en-wikipedia-org-9351 577 358 Random random JJ en-wikipedia-org-9351 577 359 article article NN en-wikipedia-org-9351 577 360 About about IN en-wikipedia-org-9351 577 361 Wikipedia Wikipedia NNP en-wikipedia-org-9351 577 362 Contact Contact NNP en-wikipedia-org-9351 577 363 us -PRON- PRP en-wikipedia-org-9351 577 364 Donate Donate NNP en-wikipedia-org-9351 577 365 Contribute contribute NN en-wikipedia-org-9351 577 366 Help help NN en-wikipedia-org-9351 577 367 Learn learn VB en-wikipedia-org-9351 577 368 to to TO en-wikipedia-org-9351 577 369 edit edit VB en-wikipedia-org-9351 577 370 Community community NN en-wikipedia-org-9351 577 371 portal portal JJ en-wikipedia-org-9351 577 372 Recent recent JJ en-wikipedia-org-9351 577 373 changes change NNS en-wikipedia-org-9351 577 374 Upload upload JJ en-wikipedia-org-9351 577 375 file file NN en-wikipedia-org-9351 577 376 Tools tool NNS en-wikipedia-org-9351 577 377 What what WP en-wikipedia-org-9351 577 378 links link NNS en-wikipedia-org-9351 577 379 here here RB en-wikipedia-org-9351 577 380 Related relate VBN en-wikipedia-org-9351 577 381 changes change VBZ en-wikipedia-org-9351 577 382 Upload upload JJ en-wikipedia-org-9351 577 383 file file VBP en-wikipedia-org-9351 577 384 Special special JJ en-wikipedia-org-9351 577 385 pages page NNS en-wikipedia-org-9351 577 386 Permanent permanent JJ en-wikipedia-org-9351 577 387 link link NN en-wikipedia-org-9351 577 388 Page Page NNP en-wikipedia-org-9351 577 389 information information NN en-wikipedia-org-9351 577 390 Cite cite VB en-wikipedia-org-9351 577 391 this this DT en-wikipedia-org-9351 577 392 page page NN en-wikipedia-org-9351 577 393 Wikidata wikidata NN en-wikipedia-org-9351 577 394 item item NN en-wikipedia-org-9351 577 395 Print print NN en-wikipedia-org-9351 577 396 / / SYM en-wikipedia-org-9351 577 397 export export NN en-wikipedia-org-9351 577 398 Download Download NNP en-wikipedia-org-9351 577 399 as as IN en-wikipedia-org-9351 577 400 PDF PDF NNP en-wikipedia-org-9351 577 401 Printable Printable NNP en-wikipedia-org-9351 577 402 version version NN en-wikipedia-org-9351 577 403 Languages language VBZ en-wikipedia-org-9351 577 404 العربية العربية NN en-wikipedia-org-9351 577 405 Deutsch Deutsch NNP en-wikipedia-org-9351 577 406 Français Français NNP en-wikipedia-org-9351 577 407 한국어 한국어 NN en-wikipedia-org-9351 577 408 हिन्दी हिन्दी NNS en-wikipedia-org-9351 577 409 עברית עברית NN en-wikipedia-org-9351 577 410 日本語 日本語 , en-wikipedia-org-9351 577 411 Português Português NNP en-wikipedia-org-9351 577 412 Română Română NNP en-wikipedia-org-9351 577 413 Slovenščina Slovenščina NNP en-wikipedia-org-9351 577 414 Svenska Svenska NNP en-wikipedia-org-9351 577 415 中文 中文 NNP en-wikipedia-org-9351 577 416 Edit Edit NNP en-wikipedia-org-9351 577 417 links link NNS en-wikipedia-org-9351 577 418 This this DT en-wikipedia-org-9351 577 419 page page NN en-wikipedia-org-9351 577 420 was be VBD en-wikipedia-org-9351 577 421 last last RB en-wikipedia-org-9351 577 422 edited edit VBN en-wikipedia-org-9351 577 423 on on IN en-wikipedia-org-9351 577 424 3 3 CD en-wikipedia-org-9351 577 425 December December NNP en-wikipedia-org-9351 577 426 2020 2020 CD en-wikipedia-org-9351 577 427 , , , en-wikipedia-org-9351 577 428 at at IN en-wikipedia-org-9351 577 429 00:08 00:08 CD en-wikipedia-org-9351 577 430   _SP en-wikipedia-org-9351 577 431 ( ( -LRB- en-wikipedia-org-9351 577 432 UTC UTC NNP en-wikipedia-org-9351 577 433 ) ) -RRB- en-wikipedia-org-9351 577 434 . . . en-wikipedia-org-9351 578 1 Text text NN en-wikipedia-org-9351 578 2 is be VBZ en-wikipedia-org-9351 578 3 available available JJ en-wikipedia-org-9351 578 4 under under IN en-wikipedia-org-9351 578 5 the the DT en-wikipedia-org-9351 578 6 Creative Creative NNP en-wikipedia-org-9351 578 7 Commons Commons NNP en-wikipedia-org-9351 578 8 Attribution Attribution NNP en-wikipedia-org-9351 578 9 - - HYPH en-wikipedia-org-9351 578 10 ShareAlike ShareAlike NNP en-wikipedia-org-9351 578 11 License License NNP en-wikipedia-org-9351 578 12 ; ; , en-wikipedia-org-9351 578 13 additional additional JJ en-wikipedia-org-9351 578 14 terms term NNS en-wikipedia-org-9351 578 15 may may MD en-wikipedia-org-9351 578 16 apply apply VB en-wikipedia-org-9351 578 17 . . . en-wikipedia-org-9351 579 1 By by IN en-wikipedia-org-9351 579 2 using use VBG en-wikipedia-org-9351 579 3 this this DT en-wikipedia-org-9351 579 4 site site NN en-wikipedia-org-9351 579 5 , , , en-wikipedia-org-9351 579 6 you -PRON- PRP en-wikipedia-org-9351 579 7 agree agree VBP en-wikipedia-org-9351 579 8 to to IN en-wikipedia-org-9351 579 9 the the DT en-wikipedia-org-9351 579 10 Terms term NNS en-wikipedia-org-9351 579 11 of of IN en-wikipedia-org-9351 579 12 Use Use NNP en-wikipedia-org-9351 579 13 and and CC en-wikipedia-org-9351 579 14 Privacy Privacy NNP en-wikipedia-org-9351 579 15 Policy Policy NNP en-wikipedia-org-9351 579 16 . . . en-wikipedia-org-9351 580 1 Wikipedia Wikipedia NNP en-wikipedia-org-9351 580 2 ® ® NNPS en-wikipedia-org-9351 580 3 is be VBZ en-wikipedia-org-9351 580 4 a a DT en-wikipedia-org-9351 580 5 registered registered JJ en-wikipedia-org-9351 580 6 trademark trademark NN en-wikipedia-org-9351 580 7 of of IN en-wikipedia-org-9351 580 8 the the DT en-wikipedia-org-9351 580 9 Wikimedia Wikimedia NNP en-wikipedia-org-9351 580 10 Foundation Foundation NNP en-wikipedia-org-9351 580 11 , , , en-wikipedia-org-9351 580 12 Inc. Inc. NNP en-wikipedia-org-9351 580 13 , , , en-wikipedia-org-9351 580 14 a a DT en-wikipedia-org-9351 580 15 non non JJ en-wikipedia-org-9351 580 16 - - JJ en-wikipedia-org-9351 580 17 profit profit JJ en-wikipedia-org-9351 580 18 organization organization NN en-wikipedia-org-9351 580 19 . . . en-wikipedia-org-9351 581 1 Privacy privacy NN en-wikipedia-org-9351 581 2 policy policy NN en-wikipedia-org-9351 581 3 About about IN en-wikipedia-org-9351 581 4 Wikipedia Wikipedia NNP en-wikipedia-org-9351 581 5 Disclaimers Disclaimers NNPS en-wikipedia-org-9351 581 6 Contact Contact NNP en-wikipedia-org-9351 581 7 Wikipedia Wikipedia NNP en-wikipedia-org-9351 581 8 Mobile Mobile NNP en-wikipedia-org-9351 581 9 view view NN en-wikipedia-org-9351 581 10 Developers Developers NNP en-wikipedia-org-9351 581 11 Statistics Statistics NNP en-wikipedia-org-9351 581 12 Cookie Cookie NNP en-wikipedia-org-9351 581 13 statement statement NN