id	author	title	date	pages	extension	mime	words	sentences	flesch	summary	cache	txt
en-wikipedia-org-5047		Emotional exhaustion - Wikipedia			.html	text/html	2567	385	50	Another field study, basing on a sample of call centre workers in a large telecommunications corporation, indicate that employees who are highly identified with the service work, possess higher levels of self-efficacy (the belief in one's ability to succeed;[12]), and receive social support from their supervisors, are less likely to experience emotional exhaustion.[13] People within cultures that tend to use an impulsive orientation to understand and evaluate social situations are likely to feel more personal control over their expressions than people within institutional-oriented cultures, resulting in more of a buffer against strain and emotional exhaustion.[16] Recent study also suggests that employees who hold the same job (for example, call center representatives) may experience the same "display rules" differently if they work for different supervisors, who vary in the emphasis they place on their subordinates' interpersonal role requirements, and by so, experience different levels of emotional exhaustion.	./cache/en-wikipedia-org-5047.html	./txt/en-wikipedia-org-5047.txt