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news-008441		Deal or no deal? How discounts for unhappy subscribers can backfire on businesses | News | Notre Dame News | University of Notre Dame			.html	text/html	740	22	38	The researchers used econometric techniques to examine 6,919 renewal decisions of subscribers who threatened to cancel their subscriptions following service delivery failures at a large U.S. newspaper firm. How discounts for unhappy subscribers can backfire on businesses Published: July 01, 2019 Author: Shannon Roddel Vamsi Kanuri Subscription-based service providers including newspapers, cable and internet providers and utility companies often issue price-based incentives including discounts in response to complaints about service failures.	cache/news-008441.html	txt/news-008441.txt